Sr. Business Account Manager (Legal - Growth & Alliance)

Talent Acquisition Specialist 

Company: IgniteAndRise 

Website: www.IgniteAndRise.in

Job Title: Talent Acquisition Specialist

Employment Type: Full-Time/Part-Time | Remote 

Work Location: Remote (Work-from-home) 

About Us:

IgniteAndRise is a leading HR solutions provider, specializing in both B2B and B2B2C models. Our mission is to connect top talent with the right career opportunities while offering comprehensive HR services to businesses. From startups to established corporations, we drive growth through recruitment, HR management, policy formulation, and strategic HR consulting.

Job Summary:

We are looking for a proactive and resourceful Talent Acquisition Specialist to join our dynamic team. In this role, you'll be responsible for sourcing, identifying, and recruiting top-tier candidates to meet the diverse hiring needs of our clients. If you are passionate about talent acquisition and thrive in a fast-paced environment, this opportunity is for you!

Key Responsibilities:

Commitment: Dedicate a minimum of 6 months to contribute to IgniteAndRise's growth.

Recruitment: Source, screen, and recruit candidates across sectors, with a focus on sales and technical roles.

Candidate Management: Manage the entire recruitment process from first contact to final placement, ensuring a seamless candidate experience.

Strategic Planning: Develop and execute innovative sourcing strategies beyond job portals to attract top talent.

Client Collaboration: Work closely with clients to understand their hiring needs and provide tailored recruitment solutions.

Process Improvement: Continuously assess and improve recruitment processes to ensure efficiency and high-quality placements.

Required Skills and Experience:

Experience: Minimum 2 years of experience in Recruitment.

Communication: Excellent verbal and written communication skills.

Technical Skills: Proficiency with recruitment software and applicant tracking systems (ATS).

Organization: Strong organizational and time-management skills.

Collaboration: Ability to work independently as well as in a team environment.

Networking: Proven ability to build and maintain professional relationships.

Adaptability: Thrive in a fast-paced and evolving work environment.

What We Offer:

Flexible Work Hours: Full-time and part-time options with remote work. 

Compensation: During a 6-month probationary period, a base salary of ₹10,000/month (₹60,000 paid at the end of the contract) plus ₹30,000 for every successful placement.

Post-Probation Benefits: After 6 months, you'll transition to a Fixed CTC salary with a guaranteed 10% hike and potential performance-based hikes of up to 30%.

Training & Growth: Access to training resources, a collaborative culture, and opportunities for career growth.

Payment Timelines: All payments are processed within 45 to 75 days after successful candidate placement.

How to Apply:

We are looking for immediate joiners and serious candidates who are ready to contribute to our growth. If you meet the requirements.

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

About IQnext:

We're revolutionizing the way buildings are managed, shifting them away from traditional facilities management to a smarter, data-driven approach. IQnext is an integrated, centralized platform that is disrupting buildings and real estate infrastructure with its new-age cloud-based solution, delivering long-term sustainability and operational efficiency that is scalable across portfolios.

Job Summary :

To achieve our ambitious goal, we are looking for a Business Development (BD) Manager who is proactive in nature and works in a pre-sales and sales role, and generates leads on his/her own using different methods (B2B portals, emails, cold calls) from the enterprise/channel customer segment.

Opportunity:

In this role, you will be responsible for driving new sales and the growth of IQnext in the channel/reseller segment. The person in this role will pioneer some of IQnext’s biggest deals by landing new logos and formalizing enterprise-wide relationships with companies via resellers/channel partners. You will gain knowledge and experience in the new age industry of SaaS and cloud.

In this role, you will report to the Head of Sales and Partnership & closely work with Cofounders.

Responsibilities:

• Identify potential customer targets from channel/reseller segments.
• Apply consultative sales skills to build relationships with channel/resellers to generate new business from their network -Close deals, acquire new customers, generate revenue

We’re looking for someone who:

• Is passionate about sales + technology.
• Has proven experience of 3-5 years in B2B / Corporate / Channel sales and selling tech-based products/solutions to business and technology stakeholders interacting with key decision makers.
• Has worked in the Commercial Real Estate segment and Selling experience in Facility Management Solutions, Building Management systems.
• Has experience in Pre-Sales & Sales.
• Team player, with excellent oral & written communication, and presentation skills and must be able to articulate technology & product positioning to both business & technical users.
• Has knowledge of the corporate/enterprise procurement process, decision-making criteria, processes they use, etc
• Is extremely motivated to succeed and is a problem solver.
• Knowledge of complex decision-making groups (or ability to grasp this quickly)
• Proven track record of planning sales pipelines.
• Well organized, analytical, detail-oriented, and quality-minded, able to eliminate sales obstacles through creative and adaptive approaches.

Benefits:

Incentive on sales

Medical Insurance (including dependants)

Employee Stock Options (ESOP)

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat

• Provide knowledgeable answers to questions about product, pricing and availability

• Work with internal departments to meet customer's needs

• Data entry in various platforms Qualifications

• Freshers can apply

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills

• Ability to multi-task, organize, and prioritize work

Roles and Responsibilities

1. Database ERD design

2. Making Sure system is architected in a scalable manner

3. Using full knowledge of NodeJS Express React and Mongo / MySQL to create a error free software

Desired Candidate Profile

1. At least 1 years of work experience with MERN

2. Is good with GitHub

3. Understands React, Redux, Server Side Rendering, and Clean Code

About the Role

Dremio’s user experience is one of its  key differentiators and makes all your data easily accessible and shareable by your data consumers. UI Engineers at Dremio are responsible for the development of  the user interface and user experience on Dremio’s Data Lake Engine.

Responsibilities and ownership

• Own the  full cycle of development of our modern single page web application from inception, design, development, testing, and production.
• Care deeply about modular design patterns and frameworks  to deliver an architecture that’s rooted in simplicity, that’s easy to iterate on and constantly evolve.
• Passionate about ease of use, experience and quality of the product.

Requirements

• 5+ years of experience working with JavaScript frameworks such as React, Angular.js, Angular, or Vue.js.
• 2 years minimum experience with React is highly preferred and currently utilizing React in their current job.
• Strong coding experience in JavaScript (or TypeScript), HTML, and CSS.
• Passion about UI development and UX design
• Shown proven success in delivering high-quality front end applications
• Fluency in the understanding of SQL and databases (relational or non-relational)
• B.S. or M.S  in Computer Science in a relevant technical field or equivalent professional experience

Software engineering - Bengaluru and remote

Building products at BiCSoM is about turning dreams and ideas into lovable technology and design solutions. As a mindful member of the BiCSoM team you will create rule-breaking backend systems for mobile applications and websites using Php, Laravel, Lumen, MySQL, PostgresSQL and AuroraDB. Large number of people across the globe use our products everyday, we take pride in wearing ‘Made with love in India’ on our sleeves.

What are we looking for?

1. We expect you to have your domain knowledge of Php, MySQL, AuroraDB, PostgresSQL, Laravel, Lumen, REST APIs and AWS based scalable backend development
2. There are few skills which you need to have from get-go:
1. You are a problem solver, polite and someone who values team members and customers
2. You respect time and understand, lost time never  comes back
3. You have the ability to explain your algorithms and solutions and understand how to ask questions with respect to mobile app development and web development scenarios
4. You are a smart and energetic talent from engineering and computer science background 
5. Based on the situations you can contribute individually or work with team and make work productive and fun
6. In terms of day to day work, for 4-5 years you should have done the following:
1. At least 8 to 10 live projects in Laravel, Lumen
2. Handled team of 2 to 3 developers on Php 
3. Thorough understanding of MVC framework in Php using Laravel and Lumen
4. Writing backend code with SOLID principle
5. Unit testing of your code with Travis CLI
6. Hands on experience with MySQL and PostgresSQL
7. Rock solid understanding of Blade template engine
8. Collaborative development with BitBucket or GIT and handling of code merge conflicts
9. Documenting backend code and APIs using Swagger
10. Expert Knowledge of code deployment on AWS is a must
11. Knowledge of NoSQL will be an added advantage
12. Expert in Linux,  and understanding of Ubuntu OS

1. Work location: Bengaluru city and Remote
2. Working days - 6 days a week

BiCSoM Technologies Private Limited is committed to breakthrough innovation and success for its team members. From our mindful culture of compassion and wisdom to passionate customer success philosophy, this is one awesome place to work! So come and experience what it takes to build digital products which are loved by millions of users across the globe. You will find speed, agility, fun and supportive culture where we are responsible for each other’s success. 

1. BiCSoM is a registered startup under the Startup India initiative of Government of India and a DIPP registered MSME
2. BiCSoM was recognized as one of the top AR/VR startups in India in 2018 in DCB Bank innovation carnival