Sales Account Executive

Strong Engineering Manager / Lead Profiles

Mandatory (Experience 1) - Must have 8+ years of overall Software Engineering/Development experience

Mandatory (Experience 2) - Must have 3+ years of experience as Engineering Manager / Team Lead role, with ownership of technical direction, delivery, and people management

Mandatory (Experience 3) - Must have hands-on Backend development experience using Python or Java, with frameworks such as FastAPI / Django / Spring / Express (Node.js)

Mandatory (Experience 4) - Must have Frontend development exposure using ReactJS, JavaScript, HTML, CSS

Mandatory (Experience 5) - Must have experience designing and building APIs, services, and integrations, including system design, PR reviews, and architectural decision-making.

Mandatory (Experience 6) - Must have experience leading engineers end-to-end – mentoring, code reviews, execution planning, and improving team productivity/quality

Mandatory (Company) - Must be from Product Companies / Startups (early to growth stage), B2B SaaS + Fintech industry is highly preferred

Mandatory (Note) - This role will be 80% team management and 20% IC (hands on coding required)

Preferred

Preferred (Education) - Tier 1 engineering college

ABOUT INCRUITER

InCruiter is a fast-growing AI-powered Stack Interview Intelligence Platform helping organizations hire smarter and faster using automation and AI-driven intelligence. With six products spanning interviewing, assessment, and hiring automation, we’re redefining how companies recruit at scale.

InCruiter is a market leader and one of India’s Top 3 players in this segment, with a wide range of clients across domestic and international markets. Our major clientele includes some of the large enterprises and Startups like EXL, Welspun, Dentsu, Manhattan Associates, ArcelorMittal, Telstra, Siemens, and so on.

ROLE OVERVIEW

We are looking for an experienced Customer Success Manager (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction. 

Roles and Responsibilities: 

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery. 

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth. 

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services. 

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process. 

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience. 

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction. 

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth. 

WHAT WILL YOU NEED TO SUCCEED? 

● Experience: 10+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment. 

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders. 

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value. 

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts. 

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently. ● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus. 

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service. 

Company Description

Digital Mojo is a digital marketing agency located in Banjara Hills. We have been

delivering relentless value to businesses since 2012 through proven digital marketing

strategies. Our business model and marketing strategy go beyond conventional

practices, focusing on generating revenue growth of 30%-60% within as little as ten

months. We specialize in lead generation, storytelling and branding, digital campaigns,

and growth enrollments.

Role Description

This is a full-time on-site role for a Social Media Marketing Manager. The Social Media

Marketing Manager will be responsible for day-to-day tasks such as managing social

media platforms, creating engaging content, developing and implementing social media

strategies, optimizing social media presence, and collaborating with the digital

marketing team. The role is located in Banjara Hills, Hyderabad.

Qualifications

● Social Media Marketing and Digital Marketing skills● Strong communication and content strategy skills

● Experience in social media optimization (SMO)

● Excellent written and verbal communication skills

● Ability to analyze data and generate insights

● Knowledge of social media analytics tools

● Experience in managing social media platforms

● Experience in storytelling and branding

● Ability to work in a fast-paced environment

● Bachelor's degree in Marketing, Communications, or a related field

Job Type: Full-time

Benefits:

● Health insurance

● Leave encashment

● Provident Fund

Work Location: In person

Experience Level: Intern

Job Description:

As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

Key Responsibilities:

Issue Resolution:

• Assist in responding to customer queries and concerns via email, chat, or phone.
• Escalate complex issues to senior team members and follow up until resolved.
• Document customer issues and solutions for reference.

Customer Assistance:

• Guide users on how to navigate the platform and resolve common issues.
• Provide proactive assistance to improve user experience.

Process Improvement Support:

• Assist in identifying common issues and suggest solutions to enhance support processes.
• Collect feedback from customers and share it with relevant teams.

Team Collaboration:

• Work closely with the customer support team to learn best practices and improve response quality.
• Coordinate with other departments to resolve cross-functional customer issues.

Qualifications:

• Pursuing or recently completed a Bachelor's degree in any field (preferred).
• Excellent communication skills (written and verbal).
• A positive attitude with a customer-first approach.
• Basic understanding of social media platforms and online communities is a plus.
• Strong problem-solving skills and the ability to work collaboratively.
• Willingness to learn and adapt to a dynamic work environment.

Perks of the Internship:

• Hands-on experience in customer service in the social media industry.
• Opportunity to work in a collaborative and innovative work environment.
• Certificate of Internship upon completion.
• Mentorship from experienced professionals.
• Opportunity for a full-time role based on performance.

How to Apply:

If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.

We look forward to welcoming a motivated and enthusiastic intern to our team!

Thanks & Regards,

Yamini Patel

HR Manager

1. Solid technical skills with a proven and successful history working as a Front End Developer
2. Experience & Knowledge in Angular, React & Vuejs
3. Good working knowledge on Bootstrap, CSS, HTML5, JavaScript and TypeScript
4. Excellent interpersonal abilities, communication skills, time management and Team skills with an intention to work hard to meet project deadline

POSITION: Sales Executive

QUALIFICATION: Degree in Management, Business or Related Field

EXPERIENCE: Fresher/Experience

GENDER: Male

JOB DISCRIPTION:

• Faster Learning Ability passion for Sales
• Knowledge of CRM or Sales Management
• Negotiating Techniques and Marketing Tactics

LOCATION: Pondicherry

Requirements

Responsibilities

Hiring Process

• Web-based portal development for end to end process management
• Work with the real-time feedback from users to make the product better
• Discover, design, develop, deploy, debug. Repeat! In highly agile environment.

Primary skills-    Should have minimum 3 years of experience in .Net Development

• C#, Asp.Net, , SQL, HTML-5, , jQuery, Javascript
• Should have strong OOPS concepts
• Should have extremely good knowledge on SDLC processe

Responsibilities-

• Provide full lifecycle support to clients from initial client interaction and requirements analysis through design, coding, testing, debugging, implementation and deployment.
• Works on the modules implementing the business logic in C#.
• Designed and developed to create web form using ASP.NET with C#.
• Be hands on with JavaScript and jQuery, HTML.
• Should have extremely good knowledge on SDLC processes