Role –Customer Success Executive (Post Sales)
Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.
Who we are?
A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.
What do we do?
As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.
Our Vision & Culture
With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.
Why us?
We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.
Role Summary
We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.
- As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
- Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
- This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.
Keen to know more about how you could contribute?
- Maintain a detailed knowledge of our offering and the impact they can create for our customers.
- Coordinating and maintaining a detailed list of all tasks and communication with the client.
- Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
- Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
- Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
- Assisting the onboarding team for any new business set up activity that might arise from accounts.
- Proactively spot and correct any issues that could affect customer satisfaction or retention.
- Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
- Keep yourself updated about new products and services that could be of value to customer’s business.
- Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
- Handle customer escalations and ensure closure of the issues.
Desired Skills
- Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
- -2 years of relevant experience in B2B customer facing roles.
- Knowledge of the SaaS ecosystem (good to have).
- Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
- Account management and client relationship skills is preferred.
Shubham Vishwakarma
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We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.
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Experience Level: 2+ Years
Location: Bangalore, Karnataka (On-site)
Job Overview:
We’re looking for a proactive and detail-oriented Account Manager to drive brand growth and digital success. This role is not just about managing digital campaigns but also about identifying business opportunities, enhancing brand visibility, and using digital strategies to scale revenue.
You’ll be the main point of contact (POC), working closely with clients and internal teams to ensure smooth execution across SEO, social media, paid marketing, and brand strategy.
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Brand & Business Growth
Understand the brand’s business goals and find new ways to grow revenue.
Identify partnerships, collaborations, and digital strategies to scale the brand.
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Act as the primary POC for clients, ensuring smooth coordination and execution.
Keep track of all deliverables, deadlines, and feedback loops.
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Monitor campaign performance, analyze data, and optimize strategies for better results.
Execution & Performance Tracking
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What We’re Looking For:
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- Strong communication and relationship-building skills.
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- Video: Video Conferencing / Telepresence
- Storage Solutions
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- Identify, engage, and develop enterprise accounts in assigned regions.
- Generate leads through market research, networking, and direct sales calls.
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- Conduct product presentations and demonstrations for clients.
- Handle negotiation, order closure, and payment follow-ups.
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Candidate Requirements
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- Industry Exposure: Experience with OEMs like Cisco, HP, Juniper or System Integrators such as Avaya, Wipro Infotech, NEC, Dimension Data, HCL Infosystems, Intellicon, etc.
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- Strong sales acumen with a proven track record of achieving targets.
- Excellent communication and presentation skills.
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- Computer literacy and CRM proficiency.
- Self-motivated, positive attitude, and a team player.
- Willingness to travel extensively.
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- Opportunity to work with high-value enterprise networking and communication solutions.
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Performance Tracking and Reporting
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Digital Marketing Campaigns
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Client Collaboration
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Competitor Analysis
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Continuous Optimization
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Stay Current with Trends
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Video Editing
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SEO Expertise
- Deep understanding of SEO principles, keyword research, link building, and technical SEO.
Marketing Skills
- Experience managing and executing digital marketing campaigns across multiple platforms (social media, email, PPC, etc.).
Analytics Skills
- Proficient in using SEO tools like Google Analytics, Search Console, Ahrefs, SEMrush, and Moz.
Problem-Solving
- Strong analytical skills with the ability to derive actionable insights from data.
Communication
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Team Player
- Ability to work collaboratively in a team environment while also being self-motivated and capable of working independently.
Portfolio
- A strong portfolio showcasing successful SEO, digital marketing campaigns, and video editing work is a plus.
Benefits
- Flexible working hours and remote work options.
- Opportunity for professional growth and career advancement.
- Collaborative and supportive work environment.
- Access to the latest tools and technologies.
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Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).
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Strong proficiency in Microsoft Excel, Word, and Access
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At Propellor.ai, we derive insights that allow our clients to make scientific decisions. We believe in demanding more from the fields of Mathematics, Computer Science, and Business Logic. Combine these and we show our clients a 360-degree view of their business. In this role, the Data Scientist will be expected to work on Procurement problems along with a team-based across the globe.
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Read more about us here: https://www.propellor.ai/consulting" target="_blank">https://www.propellor.ai/consulting
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To know more about how we work: https://bit.ly/3Oy6WlE" target="_blank">https://bit.ly/3Oy6WlE
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Full Stack Developer - Averlon