Customer Success Executive (post sales)

at NuVeda Learning

Customer Success Executive (post sales)

NuVeda Learning

Company

Home

Customer Success Executive (post sales)

at NuVeda Learning

Posted by Balasubramanian Krishnan

0 - 3 yrs

₹1.2L - ₹4.2L / yr

Bengaluru (Bangalore)

Skills

Bachelor of Computer Science

IT Solutioning

Client Management

Client Servicing

Account Management

Communication Skills

Problem solving

Solution management

Analytical Skills

Active learning

Organizational skills

Documentation

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.

As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?

Maintain a detailed knowledge of our offering and the impact they can create for our customers.
Coordinating and maintaining a detailed list of all tasks and communication with the client.
Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
Assisting the onboarding team for any new business set up activity that might arise from accounts.
Proactively spot and correct any issues that could affect customer satisfaction or retention.
Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
Keep yourself updated about new products and services that could be of value to customer’s business.

Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
Handle customer escalations and ensure closure of the issues.

Desired Skills

Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
-2 years of relevant experience in B2B customer facing roles.
Knowledge of the SaaS ecosystem (good to have).
Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
Account management and client relationship skills is preferred.

Role –Customer Success Executive (Post Sales)

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

Our Vision & Culture

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.

As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?

Maintain a detailed knowledge of our offering and the impact they can create for our customers.
Coordinating and maintaining a detailed list of all tasks and communication with the client.
Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
Assisting the onboarding team for any new business set up activity that might arise from accounts.
Proactively spot and correct any issues that could affect customer satisfaction or retention.
Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
Keep yourself updated about new products and services that could be of value to customer’s business.

Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
Handle customer escalations and ensure closure of the issues.

Desired Skills

Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
-2 years of relevant experience in B2B customer facing roles.
Knowledge of the SaaS ecosystem (good to have).
Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
Account management and client relationship skills is preferred.

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About NuVeda Learning

Founded :

2006

Type :

Services

Size

Stage :

Profitable

About

NuVeda creates Continuous Learning Organizations (CLOs) using innovative learning technologies.

Ashwin E

Connect

Balasubramanian Krishnan

Connect

Ajay Raghunathan

Connect

Company social profiles

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Telephone etiquette, ability to comprehend and effective listening skills
Focus on quality control measures and processes
Problem Solving Acumen and conflict resolution skills
Multi-tasking ability with a keen sense of detail

DevOps Engineer

at Acquia

1 video

1 recruiter

Agency job

via Intuitive Technology Partners by Shwetangi Goyal

Remote, Pune

7 - 20 yrs

₹12L - ₹35L / yr

DevOps

Ansible

Terraform

Jenkins

Java

+3 more

Must-Have’s:

Hands-on DevOps (Git, Ansible, Terraform, Jenkins, Python/Ruby)

Job Description:

Knowledge on what is a DevOps CI/CD Pipeline

Understanding of version control systems like Git, including branching and merging strategies
Knowledge of what is continuous delivery and integration tools like Jenkins, Github
Knowledge developing code using Ruby or Python and Java or PHP
Knowledge writing Unix Shell (bash, ksh) scripts

Knowledge of what is automation/configuration management using Ansible, Terraform, Chef or Puppet

Experience and willingness to keep learning in a Linux environment
Ability to provide after-hours support as needed for emergency or urgent situations

Nice to have’s:

Proficient with container based products like docker and Kubernetes

Excellent communication skills (verbal and written)

Able to work in a team and be a team player
Knowledge of PHP, MySQL, Apache and other open source software
BA/BS in computer science or similar

Must-Have’s:

Hands-on DevOps (Git, Ansible, Terraform, Jenkins, Python/Ruby)

Job Description:

Knowledge on what is a DevOps CI/CD Pipeline

Understanding of version control systems like Git, including branching and merging strategies
Knowledge of what is continuous delivery and integration tools like Jenkins, Github
Knowledge developing code using Ruby or Python and Java or PHP
Knowledge writing Unix Shell (bash, ksh) scripts

Knowledge of what is automation/configuration management using Ansible, Terraform, Chef or Puppet

Experience and willingness to keep learning in a Linux environment
Ability to provide after-hours support as needed for emergency or urgent situations

Nice to have’s:

Proficient with container based products like docker and Kubernetes

Excellent communication skills (verbal and written)

Able to work in a team and be a team player
Knowledge of PHP, MySQL, Apache and other open source software
BA/BS in computer science or similar

Digital

at InspireOne TMI IBM TACK

1 recruiter

Posted by Sreyansha Bhattacharya

NCR (Delhi | Gurgaon | Noida)

0 - 4 yrs

₹0L / yr

Proven experience in digital marketing with organizations ...

brand strategies and demonstrated ability to carry this understanding into...

and proven ability to manage and deliver multiple projects on...

at once.

About InspireOne InspireOne is a leading HR training and consulting firm and a part of the three global networks: TMI Global, IBM and TACK UK. InspireOne helps companies across industries convert their human potential to organizational capability. We enable organizations improve business performance by developing their most valuable asset - their people. We offer comprehensive solutions in the areas of: • Leadership Assessment and Development • Productivity enhancement • Sales Management • Customer Service and Organizational Change What is unique about us? Our access to a rich global knowledge base, an ability to offer end-to-end people development solutions and an inspiring style of delivery. Our culture promotes continuous learning by providing challenging opportunities to foster career development. - Digital is a high priority area within the organization. - The organization wants to leverage digital space to drive both - leads generation and brand growth. We share a great excitement about the opportunity digital presents for us and hence seek a digital marketing consultant to convert this excitement to digital plans. • Preferably a freelance consultant working individually/ with a team • He/she will be an expert in digital marketing strategy, tools, and be connected with the digital marketing ecosystem. • He/she will be responsible for scaling up Digital Marketing. Also, he will be a change agent to drive adoption of digital marketing and new ways of leveraging it in order to transform the way the organization connects with its target customers.

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