Role –Customer Success Executive (Post Sales)
Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.
Who we are?
A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.
What do we do?
As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.
Our Vision & Culture
With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.
Why us?
We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.
Role Summary
We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.
- As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
- Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
- This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.
Keen to know more about how you could contribute?
- Maintain a detailed knowledge of our offering and the impact they can create for our customers.
- Coordinating and maintaining a detailed list of all tasks and communication with the client.
- Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
- Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
- Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
- Assisting the onboarding team for any new business set up activity that might arise from accounts.
- Proactively spot and correct any issues that could affect customer satisfaction or retention.
- Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
- Keep yourself updated about new products and services that could be of value to customer’s business.
- Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
- Handle customer escalations and ensure closure of the issues.
Desired Skills
- Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
- -2 years of relevant experience in B2B customer facing roles.
- Knowledge of the SaaS ecosystem (good to have).
- Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
- Account management and client relationship skills is preferred.
Similar jobs
Estimation Engineer (MEP)
Location: Kurla, Mumbai
Experience: 6 months - 2 yrs. + industrial exp. In Electrical Estimation.
Salary: 25K-30K
Reporting: Sales Manager
Opening: 1
Job Summary:
The Estimation Engineer will play a crucial role in the MEP (Mechanical, Electrical,
and Plumbing) company's pre-construction phase by preparing accurate and competitive cost
estimates for projects. The role requires a strong understanding of MEP systems, excellent
analytical skills, and the ability to collaborate with cross-functional teams. The ideal
candidate should have a minimum of three years of experience in estimation within the MEP
industry.
Responsibilities:
1. Project Evaluation and Documentation:
Review project specifications, drawings, and other relevant documents to
understand project requirements.
Conduct site visits to gather essential information and assess project feasibility.
Analyse project scope, identify potential risks, and document project
constraints.
2. Cost Estimation:
Prepare detailed cost estimates for MEP projects, including materials, labour,
equipment, and subcontractor costs.
Utilize estimation software and tools to create accurate quantity take-offs and
cost breakdowns.
Research and analyse historical cost data and market rates to ensure
competitiveness and cost optimization.
Collaborate with suppliers and subcontractors to obtain competitive pricing for
materials and services.
3. Bid Preparation:
Participate in the bid process, including reviewing bid invitations and
documents.
Collaborate with the procurement team to gather necessary information for
bids.
Prepare and submit comprehensive bid proposals within the specified
deadlines.
Ensure bids are aligned with the company's financial and operational
objectives.
4. Value Engineering:
Identify value engineering opportunities to optimize project costs without
compromising quality and functionality.
Collaborate with the engineering and design teams to propose alternative
solutions and cost-saving measures.
Conduct cost-benefit analyses to evaluate different design options and provide
recommendations.
5. Cross-Functional Collaboration:
Collaborate with internal teams, including engineering, procurement, and
project management, to ensure accurate estimation and smooth project
execution.
Participate in meetings with clients, architects, and consultants to clarify
project requirements and address cost-related queries.
Provide technical support and expertise to the sales and business development
teams during client presentations and negotiations.
Qualifications:
B.E / Diploma in Electrical.
Strong knowledge of MEP systems, materials, equipment, and installation techniques.
Proficiency in estimation software and tools (e.g., AutoCAD, Revit, Cost, etc.).
Solid understanding of construction drawings, specifications, and industry standards.
Excellent analytical and mathematical skills for accurate cost calculations.
Strong attention to detail and the ability to work with complex data.
Effective communication and interpersonal skills for cross-functional collaboration.
Ability to work under pressure and meet tight deadlines.
Professional certifications or affiliations related to estimating or MEP (preferred).
Job Description
Build and maintain bots on Azure platform. Integration with Active directory, WEB API based integration with external systems. Training and Integrate bots as per users’ requirements. Work in line with design guidelines, best practices and standards of bot deliverable. Creative approach to the conversation flow design, human aspects in the bot responses and sentiments
Qualifications
- a) 5 years of experience in software development with clear understanding of the project life cycle
b) Min 2-3 years of hands-on experience in Microsoft Azure Bot Framework , LUIS and other Cognitive services offered by Azure
c) Hands on experience with Machine Learning based chat bots
d) Experience with Azure bot services like Text Analytics etc.
e)Strong database skills and hands-on experience on databases like SQL Server/Oracle - f) Strong experience on Azure Active directory and adaptive cards integration in Chat bot.
- g) Strong experience designing and working with
with service-oriented architectures (SOA) and WebAPIs.
- h) A strong experience on Microsoft Azure, ASPNET / MVC and programming languages such as C# / VBNET
- i) Knowledge of Python and NodeJS is a plus
- j) Ability to design and optimize SQL Server 2008 stored procedures.
- k) Experience with JQuery, CSS3, HTML5 or similar technologies.
- l) Ability to adapt quickly to an existing, complex environment.
ABOUT Loop AI:
LoopAI is a fast-growing early stage startup led by VCs, executives and repeat entrepreneurs who are building the US's first "Delivery Intelligence Platform" a smart operator to manage your 3P Delivery Business. Loop AI's platform provides instant visibility all the operational metrics and helps structure your finances, accounting using AI. LoopAI's customers are seeing 10X ROI from the engagements. We are working with some of the large brands in the US on track to manage 0.5$B payouts.
LoopAI has grown 3x month on month for the past 4 months, counting more than 5000 Locations by end of the year. Including 2 of the world's top-10 virtual brands, 2 of the top-10 CPA firms in the US.
We process a Million Orders every month and store TerraBytes of data to build our intelligence platform
SUMMARY :
LoopAI is looking for a talented Customer Success Manager with a focus on RESTAURANTS who will manage a book of customer business. The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Loop's customers. You will drive the continued success of our customers while helping to build a world-class Customer Success function. You will engage with accounts managing customers' needs ensuring product adoption and revenue retention.
A successful candidate will be highly strategic, analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines. We are looking for someone with a proven track record of managing a diverse set of customers while helping to build customer success programs in a SaaS startup company.
If you are looking to grow your career in AI based products Loop is the exact location you are looking for
RESPONSIBILITIES :
- Own onboarding, nurturing, retention, up-selling and ongoing success for all customers
- Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
- Engage actively in client discussions to position the value of our solution
- Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap
REQUIREMENTS:
- Deep understanding of the Customer Success function
- Incredible precision, attention to detail, and organization skills
- 3+ years of customer success experience
- Demonstrated experience in presenting complex data in understandable ways to address customers business questions
- Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
- Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
- Experience working with cross-functional teams and projects
- Aptitude for being organized with flexibility to deliver results in a fast-paced environment
ADVANTAGES:
Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention.
Experience with Restaurants is required
WHY JOIN Loop AI?
Join a rocketship! We are pioneers of a new market that we are creating
- Take a central and critical role at Placer.ai
- Work with, and learn from, top-notch talent
- Competitive salary
- Excellent benefits
- Fully remote
• Full-time education must UG or PG
• Impeccable good comm skills & presentable.
• Responsible for sourcing resumes from the portals/engines, Vendors, data bank, references, networking, headhunting, etc
• Proper documentation of the hiring process and creating candidate database
• Should have knowledge in permanent as well as contractual staffing
• Salary negotiation
• Should be able too to do all formalities till the candidate joins
Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 29th Mar'22 and 3rd May'22 3. are available for duration of 3 months
Role Overview
- As a Pre-Sales Engineer, you will be responsible for designing and drafting systems for Technical Proposals brought in by the sales team, ensuring that quotes are technically correct before submitting to clients.
- Preparation of proposal based on the RFP / RFQ docs and Understand the CAD drawing.
- Generate BOQ, Compliance Statement, system descriptions, schematic drawings, material / technical submittal, system programming such as Crestron, Extron, Bose and other OEM products etc.
- Provide sales and technical staff with technical support on both a pre- and post-sales basis
- Communicate and interact with internal employees, clients and colleagues in a professional and timely manner.
- Conduct or attend a Site visit and Site surveys when needed.
- Develop and maintain knowledge of current and new technologies that company offers.
Key Skills
- 2+ years of experience required in AV.
- Experience in developing cost-effective solutions around customer needs.
- Good skill for Vendor Management, OEM interaction.
- Proficient in the use of Microsoft Office Suite
- Good Communication skill
Job Description :
Zorro is a new-age pseudonymous social network. Zorro has recently raised $3.2Mn seed fund and backed by prominent investors, including Vijay Shekhar Sharma, Ritesh Agarwal, Kunal Shah, and 13 other Unicorn founders along with institutional investors including 3one4 capital, 9 Unicorn Ventures, Eximius Ventures & Roots Venture's We at Zorro are looking for an iOS Developer.
Role & Responsibilities :
- Design, build and improve the mobile experiences in the identity, chat and communication business functions.
- Solve technical problems and build the next generation of products for our consumers, drivers and merchants.
- Improve the testability and maintainability of the code
- Build reusable iOS software components for interfacing with multiple applications
- Work with backend engineering teams, both within and outside the team to build robust, well-designed interfaces.
- Formulate and create clear and efficient technical documentation.
- Write code that is clear, concise, performant, tested, and easily understood by others
- Work with backend engineering teams, both within and outside the team to build robust, well-designed interfaces.
Requirements :
- 2-3 years of experience in application (iOS) development and product delivery.
- Predictability and balance of product delivery speed and quality.
- In depth knowledge of iOS apps architecture and implementation including proficiency in Swift programming, Cocoa, Xcode and the iOS SDK.
- Experience of working with iOS frameworks such as Core Data, Core Animation, Core Graphics
- Strong problem solving and analytical skills and a proven track record of being able to respond effectively to customer situations.
- A command over the technology ecosystem and ability to learn and ramp up on the latest trends.
- Experience with building products catering to millions and Knowledge of WebSockets and experience in managing libraries is a plus.
What you can expect from us :
Learning Budget: If there's a workshop, book, or event you think will help you learn, we'll cover your bill. Health insurance for you and your family.
What happens after you apply ?
Step 1: Within 7 days of your application our wholesome, original & expressive - our People Team will reach out to you for a quick chat.
Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.
Step 3: If all goes well, we'll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task.
Step 4: After a quick interaction with the People Team, If our vibes match, a quick call with our Founders.
If we mutually enjoy the 4 steps, we onboard you with a big smile :)
NOTE :
At any step, if things don't work out, we will proactively send out an email. You are welcome to ask for detailed feedback and re-apply in the future. We prefer [Passion>Skills>Education]
For more details visit joinzorro.com
Key Responsibilities:
· Creation and implementation of an automation test framework to automate tests for a front-end AngularJS application, with a Microsoft Azure Service Bus message-oriented-middleware and Rest API following a Continuous Integration/Continuous Delivery pipeline, using Azure DevOps process implementation. The framework should drive frontend UI and middleware APIs, using SpecFlow and Selenium in BDD standard with Visual Studio
· Deliver work to agreed estimates and timescales
· Follow Agile techniques and be an active member of the Scrum Team
· Provide testing domain knowledge and support delivery with automated testing
· Write new scripts, run & modify existing scripts of BDD features and scenarios, structured through Page Object Model
· Develop and execute performance test scripts for load and stress of UI,Mobile and Webservices testing using Load Runner/ J Meter
· Test (manually & automate) against cross-browsers, accessibility (Axe, Wave, Lighthouse) & devices
· Set up and manage test environments and data
· Accept data from file input for more complex requirements
· Create comprehensive acceptance tests aligned to the acceptance criteria
· Ensure that acceptance criteria are satisfied using both Black-Box testing and White-Box testing methods
· Ensure that the agreed Definition of Done is met for each requirement
· Document and verify test results within the test management tool
· Report testing progress and issues in a timely manner as defined in the Test Plan and the agreed team organization; in particular to relay issues/risks that might affect quality or the ability to complete tests according to plan and to proactively seek appropriate solutions
· Defect management - raise and record details of defects encountered during testing
· Test reporting
· Develop and maintain knowledge, skills and competencies in test automation and tools
· Participate in all Release Planning meetings
· Attend all Scrum ceremonies
Essential Skills/Experience:
· At least 3yrs experience of working as an Automation Test Analyst within solution integration projects
· Demonstrable experience of working within a Scrum Team
· Able to articulate and demonstrate a good understanding of:
o Test automation
o Test Automation frameworks (Specflow)
o Continuous Integration (CI) & Continuous Delivery (CD)
o Test Techniques
o Test Tools (e.g Selenium, Load Runner/J meter)
o Page Object Model (Automation Framework)
o GIT
· Demonstrable experience of:
o using Gherkin language to write Test Scenarios
o c# or JavaScript
o Selenium Web Driver
o GIT
o J meter/Load Runner
· Demonstrable knowledge and experience of using two or more software engineering tools, techniques, methods, in accordance with recognized standards, specifically:
o SQL (for example production of basic scripts to query a relational database)
o MS Excel (for example basic dataset querying and data build)
· Has demonstrable experience of using common business technology (for example, MS Office suite of tools) and able to produce a range of test deliverables in-line with applicable standards with minimal supervision
Desirable Skills/Experience:
· International Software Testing Qualifications Board (ISTQB) Test Analyst Advanced Level Certification
· Advanced Automation Test Engineer (ISTQB)
· Knowledge on ADO (Azure Devops) to run automated tests and CI
· Knowledge of the latest developments and future strategy for their technology area
NodeJs, Express, MongoDB, AngularJS, ReactJs, HapiJs, VueJs.
● Your primary focus will be the development of all server-side logic, definition and maintenance of the
central database, and ensuring high performance and responsiveness to requests from the front-end.
● Work as part of a team developing applications and services using Agile development methods.
● Build customer-facing UI and back-end services for payment processing administration and
management.
● Code, test and operate node.js-based services.
● Design and implementation of low-latency, high-availability, and performant applications.
● Implementation of security and data protection.
● Integration of data storage solutions include databases, key-value stores, blob stores, etc.
● Will be able to work independently and under pressure.
● Applicable knowledge of web libraries and frameworks such as REST or SOAP, Polymer, and Closure.
● Hands-on experience with HTML, CSS, object-oriented JavaScript.
● Good understanding of new features of ECMA6 script.
● Effectively use tools and ingenuity to identify and fix defects before they become a problem.
● Strong analytical skills and problem-solving aptitude.
● Understanding fundamental design principles behind a scalable application.
● Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and
optimizing output to match the specific platform.
● Proficient understanding of code version tools, such as Github, Bitbucket.
- Contribute in all phases of the development lifecycle
- Write well designed, testable, efficient code
- Ensure development is in compliance with specifications
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
Qualifications
- BSc/BE/BTech in Computer Science, Engineering, or a related field
- 3+ years of experience in Spring boot Framework
- Experience with REST- JSON, SOAP/XML is mandatory
- Proven working experience in Java development
- Experienced in Server Side Java, J2EE, Servlets, Spring/Spring boot, JAXB, JAX-WS, MySQL/PostgreSQL, Junit
- Knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate).
- Hands-on experience in designing and developing applications using Java EE
- Platforms with Open Source Frameworks - Spring/Spring boot, XML, Integration with SOAP and RESTful Web Services, WS security.
- Experience with test-driven development
- Experience with GIT and Maven.
- Experience with Spring Security.