Role –Customer Success Executive (Post Sales)
Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.
Who we are?
A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.
What do we do?
As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.
Our Vision & Culture
With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.
Why us?
We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.
Role Summary
We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.
- As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
- Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
- This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.
Keen to know more about how you could contribute?
- Maintain a detailed knowledge of our offering and the impact they can create for our customers.
- Coordinating and maintaining a detailed list of all tasks and communication with the client.
- Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
- Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
- Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
- Assisting the onboarding team for any new business set up activity that might arise from accounts.
- Proactively spot and correct any issues that could affect customer satisfaction or retention.
- Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
- Keep yourself updated about new products and services that could be of value to customer’s business.
- Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
- Handle customer escalations and ensure closure of the issues.
Desired Skills
- Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
- -2 years of relevant experience in B2B customer facing roles.
- Knowledge of the SaaS ecosystem (good to have).
- Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
- Account management and client relationship skills is preferred.
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Key Skills(mandatory):
- Spring boot
- React.js(min. 2years experienced)
- Microservices
- Java(min. 5years experienced)
Total experience of minimum 5 years
5 days Work from Office role for Chennai/Pune/Noida
Contract to hire role for a MNC
Complete Job Description:
1. Must be fully aware of Core Java fundamentals.
2. Must have enough experience working with Spring / Spring Boot
3. Must be fully aware of Spring Framework and should be able to explain core concepts like IoC, DI, AoP etc. and should be able to corelate scenarios/examples with confidence.
4. Must be familiar with JDBC, Hibernate; JPA and should be able to corelate scenarios/examples with confidence.
5. Must have used common design patterns and should be able to correlate scenarios/examples with confidence.
6. Must have experience in API development.
7. Must be very familiar with JSON, HTTP, and REST protocols.
8. Must have exceptions in exception handling.
9. Must have experience in writing JUnit test cases.
10. Must be familiar with app servers, and web servers.
11. Must have experience in vulnerability remediation, and must be familiar with common vulnerability scanning tools.
12. Must have experience in logging/monitoring, must be familiar with common logging, and monitoring tools.
13. Must be familiar with CI/CD concepts and common CI/CD tools.
14. Must have experience working with the latest version of React JS.
15. Must have worked on JavaScript concepts such as the variable declaration, DOM
manipulation, Array higher order functions, promises and async/await.
16. Must be familiar with state and props of React component.
17. Must have experience working in hooks (useState, useEffect, useRef, useContext etc).
18. Must have experience in integrating APIs in React and how to render the data in UI.
Roles/Responsibilities:
Own a team of 15-20 Developers and QAs at various levels
Provide continuous feedback, training and make sure team is working on their full
potential at all time
Review the architecture/design of a product/module/feature and provide feedback
Architect, design and/or hands-on code the critical portion of a
product/module/feature
Mentor the tech-leads on architecting the product to deliver on-time
Jobs Skills required:
Strong tech background of working in product company
Understanding of various backend and frontend technologies and its core concepts
Ability to understand the business problems and solve it with innovative tech
solutions
Very strong analytical and problem-solving skills in super changing environment
Job Description
We are looking for a great Java Developer who is passionate about working in the Microsoft tech stack using Java. Your primary focus will be on developing common reusable components and implementing them following well-known best practices. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to collaborative problem solving and an attitude to learn is essential.
Job Responsibilities:
- Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance.
- Contribute in all phases of the development lifecycle.
- Write well designed, testable, efficient code.
- Prepare and produce releases of software components.
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
- Design and develop dockerised microservices for cloud
Required skills and experience include:
- BS in Computer Science or other field of study and applicable work experience.
- Most likely 3-5 years of experience on Java Web Development.
- Experience in developing Microservices for cloud (Azure/AWS/GCP) is preferred
- Experience in Spring Framework (Spring boot, spring Batch), Spring MVC, Microservice model, RESTful web services
- Experience in databases like SQL Server, Oracle, PostgreSQL, MySQL, MongoDB is desired.
- Should have hands-on experience on Hibernate, JPA or MyBatis or any other persistence framework.
- Must have strong teamwork orientation and the ability to foster collaboration within and across teams
- Knowledge of Maven/gradle
- Knowledge of Docker, Kubernetes
- Good Communication skills ( English)
Primary Skills(Mandatory)
Core and Advanace Java 1.8 , Web and Microservice development using java (Jsp, Servlet, Spring boot, Spring MVC), Restful Web Services, Spring framework, RDBMS (Postgres, Mssql server), Hibernate
Secondary Skills
Java script, Frontend web development - (Angular,nodejs) ( Not mandatory)
Additional Information
- Should have experience of working in any previous IT Software company
- Any additional certification will be a plus
- Comfortable working from Office.
- Hands-on development and optimization of image enhancing algorithms for image processing using computational imaging
- Working with peer teams on researching and resolving complex software and system problems
- Analvze and optimize different methodologies to improve output of image processing
- Work closely with Quality Assurance teams to refine algorithms for optimal system performance
- Support products from the early development and prototyping phases through to production
- Developing functional specifications per customer requirements
- Good understanding of image processing techniques such as edge detection skills, image alignment, removing noise, image segmentation, correction/modification, compression, and image reconstruction
Online tutoring platform that focuses on connecting students with tutors and has a focus on live learning courses for Science, Technology, Engineering, the Arts and Mathematics (STEAM) subjects. It is a global online school for 21st century skills, teaching Coding and other extra-curriculars to kids age 5-18 via LIVE, interactive, gamified online sessions that work 10x better than status quo.
Requirements
- 2+ years of experience on NodeJS & React JS
- Practical experience in building APIs
- Experience with RabbitMQ or similar queuing system
- Experience with Redis/ElasticSearch is a plus
- Familiarity with CI/CD pipeline tools like Jenkins
- Practical experience with Git
- A knack for benchmarking and optimization
Roles and Responsibilities:
- Analyze system requirements and prioritize tasks
- Write clean, scalable code using .NET programming languages
- Remain up to date with the terminology, concepts and best practices for coding mobile apps
- Develop technical interfaces, specifications, and architecture
- Use and adapt existing web applications for apps
- Create and test software prototypes
- Develop client displays and user interfaces
- Review and refactor code
- Deploy fully functional applications
- Assist software personnel in handling project related work and other requirements
- Coordinate with other developers and team members
- Document development and operational procedures
Qualification:
- Bachelor’s Degree in Computer Science or Information Technology
- Familiarity with the .Net Core, ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))
- 2+ years of development experience using MVC, C# .NET
- In depth understanding of design patterns
- Strong exposure to SQL / MySQL, MS SQL Server
- Knowledge of JQuery, JavaScript, HTML5, Bootstrap, CSS3
- Familiarity with architecture styles/APIs (REST, RPC)
- Understanding of Agile methodologies
- Excellent troubleshooting and communication skills
- Knowledge of ReactJS, Angular is a plus
- Able to work well in a team setting
- Kindly mention the details which are mentioned below
Overall Experience:-
Current CTC:-
Expected CTC (If you are holding an offer please mention):-
Notice Period:-
Current Location:-
* Responsible for creating easy to understand, well-presented and appropriately illustrated
content for the Finxera product technical documentation.
* Responsible for updating all Finxera product related documentation including technical help
documentation related to product APIs and editing existing materials for changes in scope /
content etc.
* Create Finxera Release Notes in a timely fashion for use by customers and employees.
* Organize material and complete writing projects in a clear, concise style and maintain
multiple revisions of product documentation.
* Work closely with Product Management, Development, Customer Support and Internal
customers to review product functional specifications, QA documentation and test product
releases to fully grasp and create product feature documents.
* Excellent technical writing skills and ability to peer review technical documents for grammar,
content and style of writing.
* Adhere to all Company security policies, standards and procedures in the performance of job
duties.
* Plan and execute end-to-end content development activity.
* Standardize the content across platforms.
* Revise documents and provide updates as necessary.
Performance Standards:
* Bachelor's degree in a technical or communications field
* Ability to manage multiple deliverables independently within tight deadlines
* Extensive experience of technical documentation
* Strong team player with excellent communication skills
* Experience in making challenging, complex ideas, concepts, and tasks understandable and
engaging to diverse set of stakeholders. Maybe that means you have past experience as a
technical writer, or maybe it means you come from the world of teaching, curriculum
development, scientific journalism, or some other realm.
Good to have:
* Background with banking or other finance is a plus.
* Experience documenting cloud-based enterprise software.
* Understanding of data management concepts.
* Experience using and documenting analytics tools.
Role: Java developer
Location: Gurgaon
Exp-3-5 yrs
Description:
- 3+ years of Coding and development experience
2. Hands on technical experience in must have technical requirements.
3. Strong working knowledge of Developing, Designing and implementing large scale enterprise applications.
4. Possess strong analytical skills, organizational skills, attention to detail, and excellent verbal and written communication skills.
5. Ability to establish and maintain effective working relationships with co-workers, managers and internal and/or external customers.
6. Knowledge of Agile process
REQUIRED TECHNICAL SKILL SET
Must have: AWS, Java, J2EE, Angular, React, Javascript, Spring MVC, Webservices (REST), Servlets, Hibernate
Nice to have: EXTJS, JBoss Drools Rules Engine, JQuery
RESPONSIBILITIES
1. Analyses and evaluates detailed business and technical requirements.
2. Codes and maintains complex components of information systems.
3. Develops and performs unit testing and fixes defects identified during testing and re-executes unit tests to validate results.
4. Ensure code quality by performing technical design and code reviews
5. Perform integration via Services/Batch with external and internal systems; develop presentation, business/application services and persistence components
6. Module level ownership and ensure that any development that occurs in that module is as per the agreed solution.
7. Profiling & Performance turning of Javaapplications