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Customer Success Executive (post sales)
Customer Success Executive (post sales)
NuVeda Learning's logo

Customer Success Executive (post sales)

Balasubramanian Krishnan's profile picture
Posted by Balasubramanian Krishnan
0 - 3 yrs
₹1.2L - ₹4.2L / yr
Bengaluru (Bangalore)
Skills
Bachelor of Computer Science
IT Solutioning
Client Management
Client Servicing
Account Management
Communication Skills
Problem solving
Solution management
Analytical Skills
Active learning
Organizational skills
Documentation

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

  • As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
  • Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
  • This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

  • Maintain a detailed knowledge of our offering and the impact they can create for our customers.
  • Coordinating and maintaining a detailed list of all tasks and communication with the client.
  • Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
  • Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
  • Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
  • Assisting the onboarding team for any new business set up activity that might arise from accounts.
  • Proactively spot and correct any issues that could affect customer satisfaction or retention.
  • Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
  • Keep yourself updated about new products and services that could be of value to customer’s business.
  • Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
  • Handle customer escalations and ensure closure of the issues.

Desired Skills

  • Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
  • -2 years of relevant experience in B2B customer facing roles.
  • Knowledge of the SaaS ecosystem (good to have).
  • Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
  • Account management and client relationship skills is preferred.

 

 

 

 

 

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About NuVeda Learning

Founded :
2006
Type
Size
Stage :
Profitable
About
NuVeda creates Continuous Learning Organizations (CLOs) using innovative learning technologies.
Read more
Connect with the team
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Ashwin E
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Balasubramanian Krishnan
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Ajay Raghunathan
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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