Role –Customer Success Executive (Post Sales)
Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.
Who we are?
A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.
What do we do?
As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.
Our Vision & Culture
With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.
Why us?
We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.
Role Summary
We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.
- As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
- Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
- This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.
Keen to know more about how you could contribute?
- Maintain a detailed knowledge of our offering and the impact they can create for our customers.
- Coordinating and maintaining a detailed list of all tasks and communication with the client.
- Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
- Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
- Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
- Assisting the onboarding team for any new business set up activity that might arise from accounts.
- Proactively spot and correct any issues that could affect customer satisfaction or retention.
- Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
- Keep yourself updated about new products and services that could be of value to customer’s business.
- Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
- Handle customer escalations and ensure closure of the issues.
Desired Skills
- Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
- -2 years of relevant experience in B2B customer facing roles.
- Knowledge of the SaaS ecosystem (good to have).
- Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
- Account management and client relationship skills is preferred.
Shubham Vishwakarma
Full Stack Developer - Averlon
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At Infosec Ventures, we don’t just incubate ideas—we build cybersecurity ventures that tackle the world's biggest security challenges. Our portfolio includes cutting-edge products like HumanFirewall.io, EmailAuth.io, BugsBounty.com, and SecurityRating.com, each focused on solving real-world security inefficiencies with powerful, ROI-driven solutions.
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Duration: 6 months
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Platiga Technologies (Plotch.ai) is a dynamic and rapidly growing SAAS platform for e- commerce companies that prides itself on delivering exceptional products and services to our valued clients especially those who want to launch themselves on ONDC.
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Conduct research to identify potential markets, clients, and competitors. Analyze industry trends and compile reports for the team.
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Assist in identifying and qualifying leads.
Participate in client outreach through emails, calls, or social media.
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Collaborate with the sales team to prepare presentations, proposals, and pitch materials.
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Contribute to brainstorming sessions for growth strategies. Assist in developing business strategies and execution plans.
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- Develop and maintain robust web applications using Python or Node.js for backend and React.js or Vue.js for front-en frameworks
- Collaborate with cross-functional teams to design working wit design tools like Figma, Adobe XD, In Vision, etc., and implement innovative solutions.
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| Good to have | Candidates graduated from Good schools like IIT's, NIIT's, IIIT's (Preferred). Excellent Communication Skills Experience in Database technology such as SQL & No SQL. Good understanding of Elastic Search, Redis, Routines Sync & Async |
About Logical:
Logical Solutions is a Product Design and Engineering Services company representing strong domain knowledge which is enhanced by an innovative approach.
Formed in the year 2000, Logical has exclusively specialized in the hard-to-serve field of CAD/CAM/CAE where it has established a reputation for success.
Currently, Logical operates two divisions, dedicated to Engineering Services and CAD/CAM/CAE Products ( SOLIDWORKS Reseller in Hyderabad ).
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· As a sales professional, you will be responsible for all aspects of the sales cycle. This will include cold calling, prospecting, qualifying and all other aspects of the sale. You will be responsible for building long term relationships, which are founded on the principles of ROI, and offering solutions that ultimately improve the overall business productivity and profitability of engineering and manufacturing environments.
· Conduct an onsite needs assessment with customers and a present suite of Engineering Solutions.
· Bring the #1 selling CAD product to manufacturing and design industries.
· Meet or exceed monthly and annual unit and revenue goals.
· Manage the sales activities of the assigned territory and provide detailed, accurate monthly forecasts.
· Work hand in hand with engineers to demonstrate solutions to fill client needs. Continue a coordinated effort to ensure client success and ongoing sales opportunities
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·The successful candidate will have a Solution based approach to solving customer requirements. Must be a problem solver with a get it done attitude and strong self-motivational attributes. Must be comfortable selling at the executive as well as the engineering levels. Must have high standards for themselves, their product, and their services.
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- Good at testing Mobile, Web and API
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- Fearless - not afraid to suggest or back big ideas however disruptive they may be
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Strong programming skills in Java 8(+) with clear understanding of Object-Oriented and Functional programming.
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- We embrace and enable DevOps culture within the organisation.
And yes! We do have new furry friends coming to our office everyday.
Work Perks
- Hybrid work environment with flexibility to work from anywhere.
- A great salary, commensurate with experience.
- Unlimited vacation policy which means Paid Vacations.
- A relaxed & flexible working atmosphere.
- Weekly parties (Unofficial).
- Paid outings to remote work locations and industry events/conferences.
- Paid Health Insurance for you and your loved ones.
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Full Stack Developer - Averlon