Role –Customer Success Executive (Post Sales)
Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.
Who we are?
A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.
What do we do?
As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.
Our Vision & Culture
With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.
Why us?
We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.
Role Summary
We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.
- As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
- Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
- This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.
Keen to know more about how you could contribute?
- Maintain a detailed knowledge of our offering and the impact they can create for our customers.
- Coordinating and maintaining a detailed list of all tasks and communication with the client.
- Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
- Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
- Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
- Assisting the onboarding team for any new business set up activity that might arise from accounts.
- Proactively spot and correct any issues that could affect customer satisfaction or retention.
- Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
- Keep yourself updated about new products and services that could be of value to customer’s business.
- Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
- Handle customer escalations and ensure closure of the issues.
Desired Skills
- Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
- -2 years of relevant experience in B2B customer facing roles.
- Knowledge of the SaaS ecosystem (good to have).
- Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
- Account management and client relationship skills is preferred.
Similar jobs
e are looking for a DevOps Architect/Engineer with strong technical expertise and decent years of experience to join our IT firm. You will be responsible for facilitating the development process and operations across our organization. Besides, you should own excellent leadership skills to mentor and guide the team members.
To be successful in this job role, you should be able to streamline all DevOps practices. You should be able to review technical operations and automate the process using the right tools and techniques.
Your knowledge of the latest industry trends will prove beneficial in designing efficient practices. Moreover, you should be able to demonstrate excellent research skills and outstanding problem-solving abilities. If you possess the required skills, knowledge, and experience, then do write to us. We would be happy to meet you.
Responsibilities
- Simplifying the development process and operations
- Analyzing any setbacks or shortcomings in the operations
- Developing appropriate DevOps channels
- Setting up a continuous build environment to boost software development
- Designing and delivering efficient and comprehensive best practices
- Reviewing and managing technical operations
- Analyzing and streamlining the existing DevOps practices
- Monitoring and guiding the development team
- Using the right tools and techniques to automate technical processes
- Handling all deployment processes
- Minimizing failures and troubleshooting any technical issues
- Implementing effective DevOps solutions
- Ensuring all systems are secure and scalable
Requirements
- Bachelor’s degree in Information Technology, Computer Science or a related discipline
- Previous work experience in the IT industry
- Complete knowledge of DevOps tools like Docker, Git, Puppet, and Jenkins
- Familiarity with the latest industry trends and best practices
- Basic understanding of cloud-based environments
- Know-how of software development, testing, and configuration methodologies
- Knowledge of scripting languages like Python, JavaScript, and HTML
- Excellent analytical and research skills
- Strong leadership skills
- Ability to motivate team members
- Highly innovative individual
- Excellent problem-solving ability
- Ability to organize and manage time effectively
- Ability to work collaboratively and independently
- Good communication skills
- Ability to drive the automation process
- Demonstrating multitasking skills
- Familiarity with deployment process and tools
- Ability to maintain the confidentiality of any sensitive information
- Willingness to work in a competitive environment
Optimize website content, structure, and performance.
- Conduct keyword research and implement on/off-page SEO.
- Manage and optimize PPC campaigns on platforms like Google Ads.
- Create, schedule, and manage engaging social media content.
- Monitor, measure, and analyze digital marketing performance using tools like Google Analytics.
- Keep up-to-date with industry trends and best practices.
Responsibilities:
- Develop and maintain web applications using React.js and Laravel.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Write clean, maintainable, and efficient code.
- Build reusable components and front-end libraries for future use.
- Optimize applications for maximum speed and scalability.
- Implement security and data protection features.
- Collaborate with other team members and stakeholders to deliver high-quality software solutions.
Requirements:
- Proven experience as a React.js and Laravel Developer.
- In-depth knowledge of JavaScript, React.js, and Laravel.
- Familiarity with RESTful APIs and modern front-end build pipelines and tools.
- Experience with state management libraries such as Redux.
- Solid understanding of the full web development process, from design to deployment.
- Knowledge of version control (e.g., Git).
- Strong problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Bachelor's degree in Computer Science or a related field (preferred).
Nice to Have:
- Experience with other front-end libraries/frameworks (Vue.js, Angular, etc.).
- Knowledge of serverless architecture.
- Experience with database systems (MySQL, PostgreSQL, MongoDB, etc.).
- Familiarity with Docker and containerization.
Junior Business Development Executive
- LinkedIn outbound - building and nurturing linkedin connections
- Updating prospect details in CRM
- Keeping a track of outbound mailboxes.
- To generate and cultivate business prospects and relationships, take the lead in producing ideas and presentations for new business materials.
- Managing our current sales pipeline as well as identifying new business opportunities
- Create and maintain a customer relations management database.
- Sales and marketing documents must be updated to meet requirements.
- Develop a roadmap and sales strategy to secure new business by conducting competitive product analysis and market research.
- Tons of creative freedom.
- Challenging work that will push you outside your comfort zone.
- Autonomous, transparent & ethical work environment.
- A good work-life balance
- Plenty of Snacks & Beverages.
Responsibilities:
• Educating customers about our business solutions.
• Presenting product to prospective clients.
• Negotiate agreements and keep records of sales and data.
• Closing customer contracts and generating new sales.
• Using automation tools to track progress and report goals.
• Analyzing consumer needs and developing innovative solutions.
• Remain in regular contact with your clients to understand and meet their needs.
Qualifications:
•Experience in the field of Saas
Strong interpersonal skills. Must be able to negotiate and problem-solve.
• Knowledge of current marketing and advertising trends and best practices.
• Strong leadership and decision-making skills.
• Demonstrable business acumen and a deep understanding of business sales processes.
• Proven experience as an Account Executive, or similar sales/customer service role
• Knowledge of market research, sales and negotiating principles
• Excellent communication/presentation skills and ability to build relationships
• Organizational and time-management skills
• Enthusiastic and passionate
Why should you join us?
We at Fieldproxy provide more than just a startup experience. Some of the perks you will be getting include:
1. Competitive Salary
2. Company paid Health Insurance
3. Friendly and supportive work culture
4. Other perks such as free snacks and an informal dress code
Roles & Responsibilities:
·Manage company’s various online bidding profiles
·Identifying quality lead and bringing up the projects for the company
·Bidding on various portals like PPH/ GURU/ UPWORK / Freelancer and other relevant online platforms
·Handle the initial discussions and collect the strategic information about the prospects
·Understand complex project requirements and prepare proposal /bid to generate leads
·Continue prospect engagement and account management throughout the sales cycle until closure.
·Independently collaborate with the technical team for presentation with prospects.
·Scout for new bidding platforms and websites to catch out the opportunities.
Skill & Experience Required
·Excellent verbal and written communication skills, capable of converting the prospect with good linguistic ability.
·Must have 1-3 years of experience in Web Development & Mobile Apps project acquisition and closure through the online bidding platforms.
·Experience with lead generation and prospect management via various online bidding platforms.
·Must have sound technical knowledge of advanced Web and Mobile technologies trending today.
·Lead generation through LinkedIn, database, and other social networks would be an added value.
·Ability to handle the sales independently or as part of a team
1. Write well-researched, SEO-friendly, high-quality articles & product descriptions
2. Create original copyright free content
3. Review and edit content
4. Recommend new content to address gaps in the company's current content
5. Ensure that you report to your manager each day
Website- https://urbantribe.in/" target="_blank">https://urbantribe.in/
About:-
ShareNest is India’s first technology-enabled, asset-light marketplace that makes second home ownership accessible, affordable and enjoyable for everyone. ShareNest's vision is to enrich lives by democratizing second home ownership, making it enjoyable and making it accessible for all. Our innovative co-ownership model is a unique combination of owning an aspirational, fully managed second home along with the benefit of financial upside from real estate investment.
Founded by the Business Head of India's first PropTech Unicorn, ShareNest has secured $1.5 million in a seed round from marquee investors, industry leaders and unicorn founders which will help build a base for the business to scale it to new heights.
Roles & Responsibilities:-
-Present, promote and sell service using solid opinions to prospective clients.
-Perform cost-benefit and needs analysis of existing/potential clients to meet their
needs.
-Establish, develop and maintain positive business and customer relationships.
-Reach out to customer leads through cold calling.
-Expedite the resolution of customer problems and complaints to maximize
satisfaction.
-Achieve agreed-upon sales targets and outcomes within schedule.
-Coordinate sales effort with team members and other departments.
-Keep abreast of best practices and promotional trends.
-Continuously improve through feedback Roles and Responsibilities
Desired Candidate Profile :
-Must be a Graduate
-Good communication skills
-Good Convincing Power
-Good Presentation skills
-Real Estate Sector is Preferred
Location - Mumbai
Desired Skills & Experience
- 5 to 10 years of relevant experience in sales for India Market.
- Candidate should have worked in Solution/Services selling in the past.
- Testing services sales would be a big plus Should have a good understanding of the India market.
- Excellent communication (Written and Verbal) and presentation skills.
- Handling meeting with key clients.
- Team player , Smart spontaneous and presentable.
Should be self-motivated, enthusiastic & have Hunter type of attitude Identify, establish and maintain a network of contacts, providing support and ensuring relationships are managed professionally in order to develop profitable and growing business.
Maintain a detailed knowledge of market and competitive position.
Should be excellent in identifying new opportunities.