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Customer Success Executive (post sales)
Customer Success Executive (post sales)
NuVeda Learning's logo

Customer Success Executive (post sales)

Balasubramanian Krishnan's profile picture
Posted by Balasubramanian Krishnan
0 - 3 yrs
₹1.2L - ₹4.2L / yr
Bengaluru (Bangalore)
Skills
Bachelor of Computer Science
IT Solutioning
Client Management
Client Servicing
Account Management
Communication Skills
Problem solving
Solution management
Analytical Skills
Active learning
Organizational skills
Documentation

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

  • As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
  • Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
  • This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

  • Maintain a detailed knowledge of our offering and the impact they can create for our customers.
  • Coordinating and maintaining a detailed list of all tasks and communication with the client.
  • Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
  • Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
  • Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
  • Assisting the onboarding team for any new business set up activity that might arise from accounts.
  • Proactively spot and correct any issues that could affect customer satisfaction or retention.
  • Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
  • Keep yourself updated about new products and services that could be of value to customer’s business.
  • Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
  • Handle customer escalations and ensure closure of the issues.

Desired Skills

  • Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
  • -2 years of relevant experience in B2B customer facing roles.
  • Knowledge of the SaaS ecosystem (good to have).
  • Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
  • Account management and client relationship skills is preferred.

 

 

 

 

 

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About NuVeda Learning

Founded :
2006
Type :
Services
Size
Stage :
Profitable

About

NuVeda creates Continuous Learning Organizations (CLOs) using innovative learning technologies.
Read more

Connect with the team

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Ashwin E
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Balasubramanian Krishnan
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Ajay Raghunathan

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ROLES AND RESPONSIBILITIES:

Video-led Content Strategy:

  • Implement the video-led content strategy to meet business objectives like increase in views, leads, product awareness and CTR
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Customer obsession and governance:

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IDEAL CANDIDATE:

Qualifications:

  • Bachelor's degree in Communications, Digital Marketing, Advertising or a related field
  • Proven experience as a creative/content writer or in a similar role, preferably with exposure to AI-driven content creation.


Work Experience:

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PERKS, BENEFITS, WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

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Kindly send your updated resume and your portfolio link. In your portfolio, highlight projects relevant to the luxury industry, especially any work related to jewelry design.

 

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Avalon Solutions Pvt. Ltd.

PSP - 11, Scheme 78, Vijay Nagar, Indore 452010, MP

www.AvalonSolution.com

 

 


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Wissen Technology is a leading provider of innovative technology solutions. We are committed to delivering excellence and fostering a collaborative environment where our employees can grow and thrive. We offer a dynamic work culture, exciting career growth opportunities, and a balanced work-life approach.


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https://yourstory.com/2019/09/funding-edtech-startup-whitehat-jr-nexus-venture-partners-omidyar" target="_blank">https://yourstory.com/2019/09/funding-edtech-startup-whitehat-jr-nexus-venture-partners-omidyar 
  
 
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https://www.livemint.com/companies/start-ups/ed-tech-startup-whitehat-jr-raises-10-million-from-" target="_blank">https://www.livemint.com/companies/start-ups/ed-tech-startup-whitehat-jr-raises-10-million-from-
 
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●Proficiency in RDBMS such as MySQL/PostgreSQL.  
●Experience of building/deploying applications on AWS is a definite advantage.  
●Familiarity with some ORM (Object Relational Mapper) libraries like Sequelize is required.  
●Experience in some NoSQL databases (e.g. DynamoDB/Elasticsearch/Redis Cache etc) is a definite plus.  
●Good understanding on architectural patterns (e.g. MVC) is required.  
●Good communication and analytical skills are the basic needs for this role.  
●An urge to create awesome applications that people will enjoy using is a must.  
●Other technologies : MySQL , Redis, AWS, Microservices, REST API .  
●Knowledge of Javascript is preferable.  
●AWS or some cloud experience.
●Should have built web application technology.
●Should have understanding of DevOps and Database.
●Should have done application performance tuning.  
 
Qualification:  
●Engineering graduates from Tier I or II institutes.  
●B.E/ B.Tech/ MCA/ ME/ M.Tech  
  
This is a once-in-a-lifetime chance to gain tremendous experience watching a organization being built from the ground-up (and subsequently, earn life-changing equity) for an exceptional Backend Web Developer.
 
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Shubham Vishwakarma

Full Stack Developer - Averlon
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