Customer Success Executive (post sales)

at NuVeda Learning

Customer Success Executive (post sales)

NuVeda Learning

Company

Home

Customer Success Executive (post sales)

at NuVeda Learning

Posted by Balasubramanian Krishnan

0 - 3 yrs

₹1.2L - ₹4.2L / yr

Bengaluru (Bangalore)

Skills

Bachelor of Computer Science

IT Solutioning

Client Management

Client Servicing

Account Management

Communication Skills

Problem solving

Solution management

Analytical Skills

Active learning

Organizational skills

Documentation

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.

As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?

Maintain a detailed knowledge of our offering and the impact they can create for our customers.
Coordinating and maintaining a detailed list of all tasks and communication with the client.
Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
Assisting the onboarding team for any new business set up activity that might arise from accounts.
Proactively spot and correct any issues that could affect customer satisfaction or retention.
Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
Keep yourself updated about new products and services that could be of value to customer’s business.

Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
Handle customer escalations and ensure closure of the issues.

Desired Skills

Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
-2 years of relevant experience in B2B customer facing roles.
Knowledge of the SaaS ecosystem (good to have).
Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
Account management and client relationship skills is preferred.

Role –Customer Success Executive (Post Sales)

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

Our Vision & Culture

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.

As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?

Maintain a detailed knowledge of our offering and the impact they can create for our customers.
Coordinating and maintaining a detailed list of all tasks and communication with the client.
Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
Assisting the onboarding team for any new business set up activity that might arise from accounts.
Proactively spot and correct any issues that could affect customer satisfaction or retention.
Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
Keep yourself updated about new products and services that could be of value to customer’s business.

Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
Handle customer escalations and ensure closure of the issues.

Desired Skills

Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
-2 years of relevant experience in B2B customer facing roles.
Knowledge of the SaaS ecosystem (good to have).
Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
Account management and client relationship skills is preferred.

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About NuVeda Learning

Founded :

2006

Type :

Services

Size

Stage :

Profitable

About

NuVeda creates Continuous Learning Organizations (CLOs) using innovative learning technologies.

Ashwin E

Connect

Balasubramanian Krishnan

Connect

Ajay Raghunathan

Connect

Company social profiles

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iOS Testing

Software Testing (QA)

Responsibilities: Lead the testing efforts for the project Show strong leadership skills Mentor team members Solve tough problems and define test strategy Write and execute test cases Create test reports Required Qualifications and Competencies: Should have extensive experience in testing Android apps Should have experience as Test Lead Should know usage of Charles tool Should have exposure to ADB and DDMS Should have exposure to Agile/Scrum

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