Customer Success Executive

"We're seeking an experienced Business Analyst with Pre-Sales experience to help us drive growth and maximize revenue. If you have a passion for business development, we want to work with you!"

Desired Skill Sets: 

-Possess a proven track record of accomplishments in the areas of Requirement Scoping, Functional Analysis, Technology Solution Design (nice to have), Effort and Cost Estimation, Proposal Preparation, Client Presentations, and Cross-Functional Collaboration. 

-Understanding and Creating Requirements Specifications 

-Solution-based research 

-Negotiation and solution drafting Skills 

-Should have worked on presales role in terms of guiding on Innovations in Solution, Proposal Flow, Value proposition, etc. for opportunities that include Fixed Price, T&M, and Service-based engagements.  

-Significant exposure to various technology stacks across the Digital landscape, Next Gen. Technologies (AI/ML, Blockchain, IoT) UX, Mobility, Platform Development, e-commerce, Cloud Ops, etc. 

Responsibilities: 

-Conduct initial requirements gathering with clients to elicit key business requirements and project/ system objectives. 

-Manage the entire proposal lifecycle, which includes understanding & finalizing the scope of work, technical & functional solution review with the Engineering teams, commercials with the Finance team, and proposal submission. 

-Lead and create customized proposals in response for different leads and RFP’s.  

-Liaising between internal departments to ensure all requirements are met, which may include effort estimates, system architecture and wireframes. 

-Identify key features to be included in a Proof-of-Concept (POC)/ Solution Demo if requested by the Client, and lead POC team in the development of this POC. 

-Ensuring that the team meets customer requirements and adds value to the customer ecosystem. 

-Maintaining a Knowledge Base of ongoing technical projects and case studies to build an institutional memory of reference-ability. 

-Coordinate with the Sales, Engineering/delivery, and other internal teams and ensure the highest quality proposals are delivered on time. 

-Market research of the latest tech and business trends, exploring business opportunities in conjunction with the organization capabilities. 

About the job

Whirldata Inc. is an AI/Data Sciences/App Dev company established in 2017 to provide management and technology consulting services to small and medium enterprises across the globe. We are headquartered in California and our team works out of Chennai. The specific focus is on

1. Helping clients identify areas where Data Sciences and AI-based approaches can increase revenues, decrease costs or enhance customer engagement experience
2. Help clients translate business needs into process flows for exploratory and cutting-edge applications
3. Provide appropriate and targeted solutions that can achieve the planned objective

Whirldatas management team consists of individuals with a combined 45+ years of management and technology consulting experience, spanning multiple verticals such as finance, energy, retail, manufacturing and supply chain/logistics. Please look up our website and go through the blogs/videos/articles to find out more about us.

Working Philosophy

Whirldata works on the principle that, larger business goals come first and any technology-intensive solutions need to support necessary business goals. Hence all engagements start as a management consulting exercise and solution building follows after a thorough understanding of business needs.At Whirldata, we put our minds together, mix technology, art & math to deliver a viable, scalable and affordable business solution. We are passionate about what we do because we know that our work has the power to improve businesses. You can join our team working at the forefront of new technology, solving the challenges that impact both the front-end and back-end architectures, and ultimately, delivering amazing global user experiences.

Who we are looking for:

Full Stack Engineer (Position based in Chennai)

The following criteria are mandatory requirements and we strongly encourage that you apply only if you meet all these criteria:

1. Minimum 3 years of work experience

2. Proven capability to understand clients business needs

3. At least one demonstrable stint of architecting a database from scratch

4. Multiple programming language capabilities a must. In-depth knowledge of at least one programming language

5. Willingness to wear multiple hats depending on our business needs will be a priority

6. At least 2 years of hands-on experience in front-end development

7. Knowledge of current tools, platforms and languages an absolute must

8. Hands-on experience in cloud technologies and project management capabilities will be considered favourably

What do you get in return

• AI, Data Sciences and App dev require individuals who are both business and tech-savvy. We will turn you into one and make you a rockstar!
• You will get to work in an environment where your effort helps the customer and you will get to see it
• We will provide on-the-job training that will make you a doer and not a talker on data sciences, AI and app dev
• Opportunities to shine and pave your own way forward. We are good at identifying your talents and providing a platform where you will get immense satisfaction from demonstrating the same.
• Of course - we will pay you well too!

If you are interested - please apply with a small note with your thoughts on why you find this opportunity exciting and why you are willing to consider a move.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools such as Git, SVN, and Mercurial

Job title and location:

Sr. Backend Developer, based in Bangalore, India

Who we are:

VAHN is a seed-funded fintech and mobility application which integrates tracking, load planning, billing, performance management and cost management with a payment wallet and seamless credit to deliver a powerful solution for truck-owners and truck-drivers.

We are a very small team with a big idea and lots of passion, and we’re on a mission to bring Indian trucking into the next generation of tech.

The trucking industry in India is fragmented, unorganised, and fraught with numerous challenges that haven’t yet been solved. Although the industry is ripe for disruption, not many have been able to take advantage of the opportunity because of a lack of exposure to ground realities and practical challenges. Combining years of research and first-hand experience running trucks ourselves, we believe we have an edge.

We are looking for a passionate teammate who is as excited about the mission as we are, and is keen to delve deep into this challenging but exciting space. Trucking is getting upgraded, are you in?

What we are looking for:

//  Passion for good design and hunger for making a big impact

//  Extensive experience in backend engineering along with the best practices as per language

//  Ability to thrive in complexity

//  Leadership qualities and versatility

What you should enjoy doing:

//  Building exceptional products with robust and reliable code

//  Working in a fast-paced, ambiguous environment

//  Collaborating with designers playing a critical role in design, planning, development and deployment

//  Being the technical voice at the table, educating and guiding the business on the right approach, technologies, and trends

//  Building a team and mentoring fresh talent

What the role is about:

As a core team member you will design and develop the next-generation of technologies for the Indian trucking industry with the potential to change how millions of drivers, truck owners, transporters, and shippers manage their businesses and transact with one another. Some specific responsibilities include,

//  Building scalable, reliable, and high-performing tech infrastructure

//  Improving operational excellence by identifying and building the right solutions for observability and manageability

//  Continuously discovering, evaluating, and implementing new technologies to maximize development efficiency

//  Developing robust, quick prototypes for proof-of concept features / application based on briefs

//  Unit-test coding for robustness, including edge cases, usability, and general reliability.

//  Providing development support, code review and optimisation.

//  Working with outside data sources and APIs.

Qualifications:

//  5+ years of backend engineering experience

//  Experience working with Microservices/RESTful APIs (Http/WebSockets), /Swagger/OpenPI, third-party SDK Integrations and common technologies like HTTPS, JSON, OAuth, and SQL

//  Experience working with Java 11 and above, SpringBoot 5.x/Micronaut 3.x

// Proven experience at building actor based systems and Reactive programming is a big plus

// Demonstrated experience at using messaging system such as Kafka/Rabbit MQ/SQS/SNS

//  Experience at unit testing with Junit/Mockito

//  Good understanding of Data Structures and Algorithms

//  Experience with multi-tier application architecture and design

//  Cloud experience/knowledge (AWS/GCP)

//  Experience at developing containerised applications using Docker/Kubernetes

//  Experience at building systems using MySQL/Cassandra/MongoDB

//  Knowledge of Microservices patterns is a big plus

//  Knowledge of serverless computing (AWS Lambda/Cloud Functions) is a big plus

//  Experience in structuring solutions with Redis as caching layer

//  Experience at building integration with external systems is a plus

//  Strong written and verbal communication and ability to gain buy-in from a non-technical audience

Hands on experience in sourcing through job portals and referrals.

Good experience in IT or Non IT recruitment .

Willingness & ability to handle end to end recruitment including internal recruitment.

Should be able to handle multiple requirements simultaneously.

Comfortable with niche hiring & critical search assignments.

Interaction with the candidates and briefing them about the requirement.

Experience in handling walk-in drives.

Interaction with the clients.

Maintain all recruitment-related reports and forms

Should have good working knowledge in Microsoft Excel

Excellent command in verbal and written English.