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Customer Success Manager (SaaS)

Founded 2015
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Pune
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1 - 5 years
Experience icon
3 - 8 lacs/annum

Do you feel happy when you users are satisfied? And conversely, do you feel restless when users are not able to achieve their desired results? If you're analytical, data oriented, user focused and are tech savvy - this will be a great role to make an impact. Exprience in a data driven SaaS company is highly desirable. Reply to discuss more!

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Customer Support Executive

Founded 2016
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Mumbai, Navi Mumbai, Manohar Thana
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Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time

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Customer Resolution Officer

Founded 2015
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Mumbai
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0 - 3 years
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1 - 1 lacs/annum

The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed

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Customer Solutions Engineer

Founded 2017
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Bengaluru (Bangalore)
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We’re looking for a generalist who'd primarily take on customer success and growth at Clarisights. Since we’re an early stage startup, there’s a lot to do and projects are fluid. However, here’s the kind of person we have in mind:You are excellent at communication. And not just writing or speaking, but you’re also excellent at listening to customers, prospects, peers, blogs, competitors and the industry you’re in.You take extreme amounts of ownership and pay attention to the tiniest details. Your EQ is off the charts, and your colleagues enjoy working with you even after a heated discussion.You understand programming logic and software well.You are smart enough to figure out the details with broad guiding principles.You are great at executing while maintaining crazy attention to quality.You are inherently curious and believe any process can be improved upon and actively work on it.Knowledge of digital marketing, particularly paid performance marketing is a big plus.Knowledge of SQL and building dashboards on Tableau/PowerBI is a great plus too.If this is you, we should talk.

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Account Manager

via Happay
Founded 2012
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Mumbai, Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida)
Experience icon
2 - 5 years
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6 - 10 lacs/annum

About opportunity: - To accelerate our growth further, Happay is looking to build the industry's best Account Management team. - This role will involve in managing existing Accounts of Happay's and conducting the up-selling process as well. We are looking for someone who : - Has experience in Account Management & Up-selling as well - preferably with a financial product - Loves working in growth stage start-up - Is Excellent in building and nurturing relationships in industry - Easily collaborates with internal teams (marketing, product, design and operations) - Has strong interpersonal and communications skills Role & Responsibilities : - Managing the entire show of Account Management and supporting clients by providing end to end solutions. - Will also be responsible for New customer acquisition in relevant target segments. - Generate and own leads through various initiatives. - Respond to queries from potential and existing customers, communicate Happay's value proposition and negotiate deals successfully. - Understand client needs and address within defined TAT Personality attributes : - Customer First, Ability to make positive impact on every interaction, able to understand customer needs and find a solution - Interpersonal effectiveness and ability to influence. Interested - We like to keep it simple - send us your resume along with your work summery (Cover letter), understand our product on Happay.in, come to our office (preferably) and tell us why we should use Happay expense management solution. Blow our minds by demonstrating your excellent sales acumen.

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Customer Success and Operations Lead

Founded 2015
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Bengaluru (Bangalore)
Experience icon
1 - 8 years
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4 - 12 lacs/annum

At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good. - Talking to inbound leads. - Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment. - Onboarding new sign ups quickly - Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant. - Setting or improving processes for all of the above:- Can we do this faster, better or more accurately - These roles are currently being handled by the founders. The objective is to do a better job than the founders.We work on trust and mutual respect.

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Customer Support Executive

Founded 2015
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Bengaluru (Bangalore)
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1 - 6 years
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4 - 6 lacs/annum

At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support Executive.The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- Providing quick, intelligent solutions to questions asked by businesses and their customers.- Handling disputes and chargebacks. In the process, we need to coordinate with multiple financial institutions and banks.- Talking to inbound leads. - Onboarding new sign ups quickly We work on trust and mutual respect.

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Customer Success Specialist
at Keka

via Keka
Founded 2015
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Hyderabad
Experience icon
1 - 3 years
Experience icon
1 - 3 lacs/annum

Summary: Keka is the new generation HR platform with a mission to transform the workplace culture across India. Customer Success is absolutely vital for us. We will not be successful unless our customers are receiving massive value from our platform and service. The Customer Success Specialist is thus a crucial role at Keka and we are looking for awesome person! Job Description: Real Customer Success comes from the heart! Your'e passionate about engaging your customers, understand their needs, advise them and solve their problems. You have impeccable relational skills and can create win/win environments with everyone that you work with. If this is you, we'd love to talk! Job Responsibilities : - Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications : - Cheerful, Optimistic go-getters - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - You're driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers

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Customer Success Manager

Founded 2012
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New York
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1 - 7 years
Experience icon
5 - 8 lacs/annum

As an Apple At Home Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. This position comes with competitive pay, great benefits, participation in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and development.

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Product Specialist
at Keka

via Keka
Founded 2015
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Hyderabad
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1 - 6 years
Experience icon
2 - 10 lacs/annum

Walk-in on 27th October 2018 @Hyderabad Address: Keka Technologies, Floor # 3, Building Name – Incor9 Kavuri Hills, Madhapur, Hyderabad - 500033 Landmark: Above D-Mart Time: 10:00 AM to 2:00 PM Contact Person: Kumkum Job Description: Keka has grown super-fast to become the leading HR Tech product, thanks to our people and customers. We are looking for awesome young guns who can join our journey to disrupt the market. Product Specialist is someone who has first hand knowledge about our platform and is capable of configuring and customizing the platform as per the business requirements of our customers. What we are looking for in you **The job requires strong analytical and troubleshooting skills, so a good score in aptitude is a must **You'd be interacting with various senior business stakeholders, so strong communication skills - verbal and written are a must **While the job does not require coding skills, having a strong tech inclination is an advantage as there are many tech tools that we use as part of the role. **The role requires dealing complex payroll calculations, so being good with numbers is must. **Leadership and organization skills will help boost your career shoot faster in this role. Roles and responsibilities **Being able to understand customer's HR/Organization requirements and design a solution using Keka platform that meets these needs **Measure product usage metrics and assist businesses in increasing the product adoption. **Develop customer relationships with a goal to promote platform adoption and retention. **Identify bottlenecks in the operations and come up with improvements and process optimizations **Communicate with customer effectively through mail, chat and voice channels.

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