
Customer Success Analyst (Agile / Scrum – Planhat)
About the Role
We are looking for a Customer Success Analyst who can work closely with Agile/Scrum teams and bring customer insights into product development. This role will act as a bridge between customers, product, and engineering teams by leveraging data from customer success platforms like Planhat.
Key Responsibilities
- Collaborate with Scrum teams (Product Owner, Developers, Scrum Master) during sprint planning and reviews
- Bring customer insights, feedback, and product usage data into backlog prioritization
- Monitor customer health scores, adoption metrics, and churn risks using tools like Planhat or Gainsight
- Translate customer challenges into actionable user stories and requirements
- Track feature adoption post-release and provide feedback to product teams
- Work closely with Customer Success, Sales, and Support teams to ensure alignment
- Maintain and analyze customer data in CRM tools like Salesforce or HubSpot
- Support renewal and retention strategies by identifying at-risk accounts
Key Requirements
- 5+ years of experience in Customer Success / Business Analysis / Product Support / Account Management
- Basic understanding of Agile / Scrum methodologies
- Experience with Customer Success platforms (Planhat, Gainsight, or similar)
- Strong analytical and problem-solving skills
- Ability to interpret customer data and convert it into actionable insights
- Good communication skills to work with cross-functional teams
- Experience working in SaaS or product-based environments preferred
Good to Have
- Exposure to Agile tools (Jira, Confluence)
- Experience with product analytics tools (Mixpanel, Amplitude)
- Understanding of customer lifecycle management and SaaS metrics (churn, retention, LTV)
- Exposure to accessibility and inclusive product design

About Ampera Technologies
About
At Ampera Technologies, we empower businesses with cutting-edge data analytics, quality assurance, and data engineering solutions
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- Coordination / Pre joining engagement with the candidates till successful on boarding.
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BUSINESS DEVELOPMENT EXECUTIVE
About Us
Brevistay is the fastest growing hourly hotel brand in India. It is a marketplace to connect hoteliers with customers with the USP of anytime check-in and check-out preferably in slots of 3,6 and 12 hours. Started in 2016, Brevistay has grown in more than 70 cities and onboarded 4000+hotels.
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- Responsible for building and sustaining relationships with the partner hotels.
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- Degree in marketing, business administration, or similar.
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- Professional yet affable disposition.
- Neat, well-groomed appearance.
- Emboldened by challenges.
Perks:
- Work from Home for other cities except NCR cities (Mandatory to visit field)
- Medical Insurances
- Learning and Development
- Travel Allowances
- Potential Individual Earning Opportunities
#What we believe in
- Commitment
- Integrity
- Ownership
- Reimagine the possible
- Transparency
Job Responsibilities
- Manage, coordinate and arrange senior executives travel and travel-related activities, including hotel booking, transportation, and meal coordination
- Acting as the point of contact among executives, employees, clients and other external partners
- Manage correspondence flow in a timely and accurate manner
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- Format information for internal and external communication memos, emails, presentations, reports
- Help prepare for meetings and accurately record the minutes from meetings.
- Screen and direct phone calls and distribute correspondence
- Organize and maintain the office filing system
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Skills and Qualifications
- 4 - 8 years experience in a similar role reporting directly to upper management
- Excellent written and verbal communication skills
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- Ability to maintain company confidences
Only Male Cadidate
Must have Experience in HR field
- Experience in JQuery is mandatory.
- Experience in PHP ORM framework is mandatory (Doctrine ORM or any other ORM- s).
- Experience in HTML, CSS.
- Strong in Object-Oriented Concepts.
- Experience in MYSQL.
- Good to have knowledge Of React.
- Need to be professional in Laravel MVC framework.
- Having knowledge in PHP, CSS3, HTML5, JavaScript, JSON/REST, JQuery, AJAX, Bootstrap4 is preferable.
Inside Sales Executive Responsibilities:
- Maintaining long-lasting relationships with existing customers through exceptional after-sales service.
- Actively sourcing new sales opportunities through cold-calling and emailing.
- Developing in-depth knowledge of product features and benefits.
- Utilizing virtual meetings to build relationships with new customers.
- Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.
- Advising customers on suitable product selection based on their needs and specifications.
- Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.
- Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls.
- Setting up face-to-face meetings between potential customers and Outside Sales Representatives.
Inside Sales Executive Requirements:
- High school diploma or GED.
- Bachelor's degree in Business Administration or Management, Marketing, or related field is preferred.
- Proficiency in all Microsoft Office applications and Customer Relationship Management (CRM) software.
- Proven sales experience.
- Strong analytical and problem-solving skills.
- Excellent negotiation and consultative sales skills.
- Effective communication skills.
- Exceptional customer service skills.







