We are looking for a Customer Success Analyst who can work closely with Agile/Scrum teams and bring customer insights into product development. This role will act as a bridge between customers, product, and engineering teams by leveraging data from customer success platforms like Planhat.

Key Responsibilities

Collaborate with Scrum teams (Product Owner, Developers, Scrum Master) during sprint planning and reviews
Bring customer insights, feedback, and product usage data into backlog prioritization
Monitor customer health scores, adoption metrics, and churn risks using tools like Planhat or Gainsight
Translate customer challenges into actionable user stories and requirements
Track feature adoption post-release and provide feedback to product teams
Work closely with Customer Success, Sales, and Support teams to ensure alignment
Maintain and analyze customer data in CRM tools like Salesforce or HubSpot
Support renewal and retention strategies by identifying at-risk accounts

Key Requirements

5+ years of experience in Customer Success / Business Analysis / Product Support / Account Management
Basic understanding of Agile / Scrum methodologies
Experience with Customer Success platforms (Planhat, Gainsight, or similar)
Strong analytical and problem-solving skills
Ability to interpret customer data and convert it into actionable insights
Good communication skills to work with cross-functional teams
Experience working in SaaS or product-based environments preferred

Good to Have

Exposure to Agile tools (Jira, Confluence)
Experience with product analytics tools (Mixpanel, Amplitude)
Understanding of customer lifecycle management and SaaS metrics (churn, retention, LTV)
Exposure to accessibility and inclusive product design

About the Role

Key Responsibilities

Collaborate with Scrum teams (Product Owner, Developers, Scrum Master) during sprint planning and reviews
Bring customer insights, feedback, and product usage data into backlog prioritization
Monitor customer health scores, adoption metrics, and churn risks using tools like Planhat or Gainsight
Translate customer challenges into actionable user stories and requirements
Track feature adoption post-release and provide feedback to product teams
Work closely with Customer Success, Sales, and Support teams to ensure alignment
Maintain and analyze customer data in CRM tools like Salesforce or HubSpot
Support renewal and retention strategies by identifying at-risk accounts

Key Requirements

5+ years of experience in Customer Success / Business Analysis / Product Support / Account Management
Basic understanding of Agile / Scrum methodologies
Experience with Customer Success platforms (Planhat, Gainsight, or similar)
Strong analytical and problem-solving skills
Ability to interpret customer data and convert it into actionable insights
Good communication skills to work with cross-functional teams
Experience working in SaaS or product-based environments preferred

Good to Have

Exposure to Agile tools (Jira, Confluence)
Experience with product analytics tools (Mixpanel, Amplitude)
Understanding of customer lifecycle management and SaaS metrics (churn, retention, LTV)
Exposure to accessibility and inclusive product design

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About Ampera Technologies

Founded :

2024

Type :

Services

Size :

20-100

Stage :

Profitable

About

At Ampera Technologies, we empower businesses with cutting-edge data analytics, quality assurance, and data engineering solutions

Company social profiles

N/A

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