Customer Success Analyst (Agile / Scrum – Planhat)

Role & Responsibilities

We’re hiring a Benefits Verification Specialist with 5–8 years of experience in US health insurance eligibility and benefits verification. You’ll be part of our operations team, helping verify insurance benefits for patients receiving speciality care in the U.S.

This is a full-time, in-office role based in Bangalore, with partial overlap with US hours.

Key Responsibilities:

• Perform insurance verification and eligibility checks for commercial and government payers (e.g., Medicare, Medicare Advantage, Medicaid, Managed Medicaid, VA, DoD).
• Validate coverage details including deductibles, co-pay/coinsurance, network status, referrals, prior authorization requirements, and J-code/CPT-code specific benefits.
• Contact payer representatives via phone or payer portals as needed.
• Push back on payer based on previous experience.
• Accurately document findings in internal systems.
• Collaborate with internal teams to resolve missing or mismatched data.
• Collaborate with technology teams to improve data/systems.
• Ensure timely completion of verifications with high accuracy and within defined SLAs.

Ideal Candidate

• Strong Benefit/ Insurance Verifcation Specialists profile
• Mandatory (Experience 1) – Must have 4+ years of experience in US healthcare insurance eligibility and benefits verification
• Mandatory (Experience 2) – Must have 2+ years of experience of handling team
• Mandatory (Experience 3) – Must have Strong understanding (Subject matter expert) of insurance types — Commercial, Medicare, Medicare Advantage, Medicaid, Managed Medicaid, HMO/PPO, VA, DoD, etc.
• Mandatory (Experience 4) – Experience in verifying deductibles, co-pay/coinsurance, prior authorization requirements, network status, and J-code/CPT/HCPCS-specific benefits.
• Mandatory (Experience 5) – Ability to accurately document benefit details and maintain data in internal systems (CRM, RCM, or EMR platforms)
• Mandatory (Experience 6) – Must have worked on payer portals such as Availity, NaviNet, Aetna, UHC, or equivalent.
• Manadatory (Skills) - Good communication skills
• Preferred (Experience) – Prior experience in specialty pharmacy, oncology, infusion therapy, or behavioral health benefit verification.

Perks, Benefits and Work Culture

• Be part of a team solving critical problems in healthcare automation
• High-ownership role in a startup culture with mentorship and fast learning
• Work closely with product and engineering teams building cutting-edge AI agents
• Contribute to improving access to care for patients across the U.S.

Job Responsibilities

This position will be responsible to consult with clients and propose architectural solutions to help move & improve infra from on-premise to cloud or help optimize cloud spend from one public cloud to the other.

1. Be the first one to experiment on new age cloud offerings, help define the best practice as a thought leader for cloud, automation & Dev-Ops, be a solution visionary and technology expert across multiple channels.
2. Use your experience in Google cloud platform, AWS or Microsoft Azure to build hybrid-cloud solutions for customers.
3. Design and implement robust cloud solutions on AWS to meet organizational requirements.
4. Leverage AWS services like EC2, S3, Lambda, RDS, ECS, and EKS to build and maintain solutions.
5. Design, deploy, and manage Kubernetes clusters for containerized workloads.
6. Implement and optimize CI/CD pipelines for Kubernetes-based applications.
7. Ensure high availability, scalability, and performance of Kubernetes clusters.
8. Develop and manage infrastructure using Terraform to ensure repeatable and automated deployments.
9. Create and maintain Terraform modules and scripts for various cloud environments.
10. Lead migration projects to move applications, workloads, and data from on-premises or other cloud platforms to AWS.
11. Conduct assessments and provide recommendations for cloud readiness and optimization.
12. Implement best practices for security, compliance, and governance in AWS environments.
13. Manage IAM policies, roles, and permissions to ensure secure access.
14. Confident working with others to inspire a high-quality standard. Work closely with cross-functional teams, including developers, operations, and business stakeholders, to understand requirements and provide technical solutions.

Accomplishment Set

1. Passionate, persuasive, articulate Cloud professional capable of quickly establishing interest and credibility
2. Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams.
3. Strong service attitude and a commitment to quality.
4. Highly organized and efficient.
5. Confident working with others to inspire a high-quality standard. Work closely with cross-functional teams, including developers, operations, and business stakeholders, to understand requirements and provide technical solutions.
6. Communicate complex technical concepts to non-technical stakeholders.

Qualification

Is Education overrated? Yes. We believe so. However there is no way to locate you otherwise. So we might be looking for at least a Bachelor's or Master's degree in engineering from a reputed institute or you should be programming from 12. And the latter is better along with:

Passion to tech-awesome, insatiable desire to learn the latest of the new-age cloud tech, highly analytical aptitude and a strong desire to deliver outlives those fancy degrees!

1. 7+ years of experience with at least 5+ years of experience with at least 2 - 3 years of hands-on experience in Cloud Computing (AWS/GCP/Azure) and IT operational experience in a global enterprise environment.
2. Knowledge of programming against cloud platforms such as Google Cloud Platform and lean development methodologies.
3. Hands-on expertise with Kubernetes (EKS) and Terraform.
4. Proven experience in designing and executing cloud migration projects.
5. Strong understanding of AWS core services (e.g., EC2, S3, Lambda, RDS, VPC).
6. Proficiency in scripting and automation using tools like Bash, Python, or PowerShell.
7. Experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD, AWS CodePipeline).
8. Knowledge of networking fundamentals, including DNS, VPN, Load Balancing, and Firewalls.
9. Good analytical, communication, problem-solving, and learning skills.

• Experience in mobile application development or frontend frameworks such as React.
• Managing successful engineering teams across both mobile and web application development.
• Deep knowlege in CSS methodologies like SCSS & SASS.
• Exposure in UI development like PWA, Single page app, Hybrid App, responsive web deisgn.
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Roles and Responsibilities

Financial Controller

1. Leadership and Strategic Planning: Collaborating with senior leadership on

strategic initiatives and providing financial insights

2. Budgeting and Forecasting: Leading the budgeting and forecasting process to

provide accurate financial projections.

3. Cost Control: Implementing/ identify measures to control costs and improve

profitability

4. Team Management: Leading and developing a team to ensure effective

performance and goals achievement

5. Risk Management: Identifying financial risks and implementing strategies to

mitigate them.

6. Hands on experience of fundraising from Institutional Investors and closely

monitor the due diligence process for fundraising.

7. Liaising with financial institutions, regulatory authorities, and other agencies

8. Dealing with Investment Bankers, NBFC, Rating Agencies and Govt authorities

9. Raising long term Debt and short-term funding

10. Interacting with Strategic investor, Private Equity, FIs and NBFCs

Chief Compliance Officer

11. Ensuring compliance with secretarial related matters under Companies Act 2013.

12. Liaison with Stock Exchanges, SEBI and other regulatory authorities and look

after yearly/half yearly returns, audit reports, SEBI enhanced supervision data

and other periodic compliances.

13. Handling of periodic and event-based compliances of Stock Broking, DP, Merchant

Banking, PMS and Market Making. Ensuring timely & accurate regulatory

submission to exchanges, Depositories, various PMS submission etc.

14. Review and defining processes for implementation of various circulars issued by

Exchanges, Depositories, SEBI etc.

15. Query handling in relation to regulatory area of SEBI, Exchanges & Depositories.

16. Handling regulatory & exchange inspections, if any.

17. Assist the Senior Management in overseeing the implementation of the

Compliance Policy, internal codes of conduct, prescriptions in compliance

manuals, etc.

18. Drafting of Annual Report sections relating to secretarial and legal compliances

under Companies Act.

Looking for integration of Signavio tool with other systems like Teams, SNOW, EXTOLLO, Alice etc.,  Optimization and automation of the processes are needed  Enhance the integrations with other systems, look for optimization & automation  Candidate should have good knowledge on the above languages and frameworks  Hands on experience and good at handling the business connects is must  Should have good communication skills & Analytical Skills  Good to have: UI Frameworks like ReactJS and Angular  Should be able to understand the complete framework of application/tool  Understanding on the integrations & configurations with integrated DB and other technology classes layers is added advantage  Good team player and be ready to work individually and also team level Education: BE/B. Tech in relevant stream and equivalent degree in computer science

Experience: 2 - 13 years
Skills: Testing, APPIUM, Selenium Automation, Mobileapp (Ios & Android) automation - using Apium
Industry: IT/Computers - Software
Functional Area: IT We looking for Automation Test Architect for 9 to 13 year of experiance and we want Testing, APIUM, Selenium Automation, Mobileapp (Ios & Android) automation - using Apium.
Planning, deploying and managing the testing effort for projects/releases.
Allocate resource to projects.
Review weekly Testers' status reports and take necessary actions
Escalate Testers' issues to the Sr. Management.
Estimate for testing projects. 6. Enforce the adherence to the company's Quality processes and procedures. Provide technical support to the Testing team.
Continuous monitoring and mentoring of Testing team members.
Review of test plans and test cases.
Immediate notification/escalation of problems to the Senior Management.
Defining the scope of testing within the context of each release/delivery.
Deploying and managing the appropriate testing framework to meet the testing mandate

Responsibilities
Analyzing the requirements from clients
Arranging Test Environment to execute the test cases
Conducting Review Meetings
Analyzing and executing Test Cases
Defect Tracking
Communicating with Test Manager
Creating test cases from the user stories or from test scenarios.
Requirements
Should have at least 5 - 15 years of overall development experience.
Experience with test management tools (JIRA , TFS , HP ALM , Quality Center , Bugzilla)
Experience in hands - on testing of physical devices is a plus
Experience designing , maintaining , and executing manual test cases to fully cover product functionality
Must have good analytical skills and proven experience in analyzing and testing complex business rules and rule engines
Must be able to (have experience) work independently on assigned tasks,

Job Type: Full-time

Salary: ₹300,000.00 to ₹1,400,000.00 /year