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Customer Success Analyst (Agile / Scrum – Planhat)
Customer Success Analyst (Agile / Scrum – Planhat)
Ampera Technologies's logo

Customer Success Analyst (Agile / Scrum – Planhat)

Faisal AshrafNomani's profile picture
Posted by Faisal AshrafNomani
5 - 15 yrs
Best in industry
Bengaluru (Bangalore), Chennai
Skills
Customer Success
Business Analysis
Product support

About the Role

We are looking for a Customer Success Analyst who can work closely with Agile/Scrum teams and bring customer insights into product development. This role will act as a bridge between customers, product, and engineering teams by leveraging data from customer success platforms like Planhat.


Key Responsibilities

  • Collaborate with Scrum teams (Product Owner, Developers, Scrum Master) during sprint planning and reviews
  • Bring customer insights, feedback, and product usage data into backlog prioritization
  • Monitor customer health scores, adoption metrics, and churn risks using tools like Planhat or Gainsight
  • Translate customer challenges into actionable user stories and requirements
  • Track feature adoption post-release and provide feedback to product teams
  • Work closely with Customer Success, Sales, and Support teams to ensure alignment
  • Maintain and analyze customer data in CRM tools like Salesforce or HubSpot
  • Support renewal and retention strategies by identifying at-risk accounts

Key Requirements

  • 5+ years of experience in Customer Success / Business Analysis / Product Support / Account Management
  • Basic understanding of Agile / Scrum methodologies
  • Experience with Customer Success platforms (Planhat, Gainsight, or similar)
  • Strong analytical and problem-solving skills
  • Ability to interpret customer data and convert it into actionable insights
  • Good communication skills to work with cross-functional teams
  • Experience working in SaaS or product-based environments preferred

Good to Have

  • Exposure to Agile tools (Jira, Confluence)
  • Experience with product analytics tools (Mixpanel, Amplitude)
  • Understanding of customer lifecycle management and SaaS metrics (churn, retention, LTV)
  • Exposure to accessibility and inclusive product design


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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Ampera Technologies

Founded :
2024
Type :
Services
Size :
20-100
Stage :
Profitable

About

At Ampera Technologies, we empower businesses with cutting-edge data analytics, quality assurance, and data engineering solutions

Read more

Company social profiles

N/A

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