Customer Success Analyst (Agile / Scrum – Planhat)

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, earners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Pre-sales Executive

Experience Level: 1 years

Location: Bangalore

Job Description: We are seeking a proactive and persuasive candidate to join our fast paced real estate team. The candidate will be responsible for contacting potential buyers, understanding their property requirements, providing relevant information, and scheduling site visits. The goal is to convert leads into prospects and contribute to the company’s sales pipeline.

Responsibilities:

• Make outbound calls to potential clients based on leads provided.

• Understand customer requirements and provide relevant property information.

• Systematic follow-up with interested leads and timely updates on new offers.

• Schedule and coordinate site visits with sales teams and clients.

• Maintain accurate records of all conversations and lead progress using CRM tools.

• Achieve daily/weekly/monthly targets for calls and conversions.

• Handle customer inquiries professionally and escalate issues when needed.

Whatsapp blast and email marketing to be carried out.

Job Specification (JS):

Education qualifications:

• Minimum preferred: Bachelor’s degree in any field.

Experience:

• 1+ years of experience in telecalling, telesales, or customer support.

• Experience in real estate or similar industry is an added advantage.

Skills & Competencies:

• Excellent verbal communication skills in English and local & regional specific languages (Hindi, Kannada & Tamil).

• Good convincing and negotiation skills.

• Confident, energetic, and customer-focused.

• Ability to handle rejection and remain calm under pressure.

• Basic computer knowledge and experience with MS Office.

Other Requirements:

• Willing to work in a target-driven environment.

• Must be comfortable with working on weekends and fixed weekday offs (as per company’s norms).

Position: Product Manager

Experience: 2+ years

Location: Remote

Employment Type: Full-Time

About Us:

MyOperator is a leading innovator in Cloud Telephony, dedicated to delivering exceptional products and services to our customers. We are looking for a dynamic and experienced Product Manager to join our team and help drive our product vision to new heights.

Responsibilities:

• Product Strategy & Vision: Define and execute the product strategy and roadmap, ensuring alignment with the company’s overall objectives.
• Requirement Documentation: Create detailed Product Requirement Documents (PRDs) that clearly communicate product needs and specifications.
• UI/UX Decisions: Lead UI/UX decision-making processes, ensuring an intuitive and engaging user experience.
• Data-driven decision-making: Utilize a data-driven approach to analyse market trends, user feedback, and product performance to make informed decisions.
• Cross-functional collaboration: Work seamlessly with tech, sales, and marketing teams to ensure cohesive product development and go-to-market strategies.
• Analytics Tools: Employ analytics tools such as Mixpanel, Google Analytics, and Adobe Analytics to monitor product performance and user behaviour.
• Project Management: Utilize Jira for project tracking, ensuring timely product milestone delivery and promptly addressing any blockers.

Qualifications:

• Experience: Minimum of 2 years of experience in product management.
• Communication Skills: Excellent verbal and written communication skills.
• Profound knowledge of LLMs and ML models for NLP applications and exposure to conversation commerce.
• Mobile App Development: Drive the development and enhancement of mobile applications, ensuring they meet user needs and market demands.
• Experience in the Whatsapp business ecosystem is advantageous.
• Analytical Skills: Strong data-driven decision-making capabilities, with experience using Mixpanel, Google Analytics, and Adobe Analytics.
• Experience with Jira or similar project management tools.
• Education: Bachelor’s degree in Computer Science, Engineering, Business, or a related field. An MBA is a plus.
• Problem-solving: Strong problem-solving skills and the ability to think strategically and innovatively.

Benefits:

• Opportunity to work with a dynamic and innovative team.
• Competitive salary and benefits package.
• Career growth and development opportunities.
• Collaborative and inclusive work environment.
• Remote working

Strong Product Manager with relevant industry (ERP/POS/B2B SaaS in RetailTech) experience OR Top College MBA graduate with 2 years experience in product company

Mandatory (Experience 1) – Must have 2+ years of hands-on experience in Product Management in B2B SaaS in Retail Tech Industry OR POS OR Supply-chain/Logistic-Tech OR Commerce / Omnichannel platforms.

Mandatory (Experience 2) - Must have proven track record of driving measurable business impact, such as improvements in product adoption, revenue, retention, activation, or customer experience, rather than only delivering features.

Mandatory (Experience 3) – Must demonstrate end-to-end product ownership, including product discovery, PRD creation, prioritization, launch, and post-launch performance tracking

Mandatory (Stability) – Candidate should have worked minimum 1.5 years in each company

Mandatory (Company) - Ecommerce / POS/ Retail Tech SaaS Companies

Mandatory (Note): Top College MBA graduate with 2 years experience in product company will also work

Location: Indore

Key Responsibilities:-

1. Customer Support: - Provide exceptional customer service by answering incoming Calls/Emails promptly and professionally.

• Address customer inquiries, concerns, and issues with courtesy and empathy.
• Assist customers in resolving their problems or inquiries effectively.

● Any Graduation degree.

● Proven experience in BPO operations, with a minimum of 1-2 years in an Inbound Voice/Email Process ( Experience in healthcare will be an advantage ) 

● Languages: Mandatory English and Hindi ( Other Linguistic languages will be valued)

● Excellent communication, negotiation, and problem-solving skills.

● Strong analytical and critical thinking abilities.

● Knowledge of BPO industry trends and best practices.

● Proficiency in relevant software and tools like Google Sheets, Excel, etc. Should know basic Excel formulae.

● Client-focused with exceptional interpersonal skills.

 Strong written/verbal communication skills

·        Minimum 2-15 Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Forkjoin pool and other threading concepts)

·        Good knowledge of the JVM with an understanding of performance and memory optimization.

·        Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).

·        Excellent knowledge on collections like, Array List, Vector, LinkedList, Hashmap, HashTable, HashSet is mandate.

·        Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.

·        Expert level understanding of Object-Oriented Concepts and Data Structures

·        Good experience in Database (Sybase, Oracle or SQL Server) like indexing (clustered, non-clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints, functions, triggers, procedures etc.

Please share your updated CV with the the below details:

Total Exp:

CTC:

Expectation:

Current Location:

Preferred Location:

Available for F2F Interview - Y/N :

Notice Period:

Regards,

Rashmi

Company: Optimum Solutions

About the company: Optimum solutions is a leader in a sheet metal industry, provides sheet metal solutions to sheet metal fabricators with a proven track record of reliable product delivery. Starting from tools through software, machines, we are one stop shop for all your technology needs.

Role Overview:

• Creating and managing database schemas that represent and support business processes, Hands-on experience in any SQL queries and Database server wrt managing deployment.
• Implementing automated testing platforms, unit tests, and CICD Pipeline
• Proficient understanding of code versioning tools, such as GitHub, Bitbucket, ADO
• Understanding of container platform, such as Docker

Job Description

• We are looking for a good Python Developer with Knowledge of Machine learning and deep learning framework.
• Your primary focus will be working the Product and Usecase delivery team to do various prompting for different Gen-AI use cases
• You will be responsible for prompting and building use case Pipelines
• Perform the Evaluation of all the Gen-AI features and Usecase pipeline

Position: AI ML Engineer

Location: Chennai (Preference) and Bangalore

Minimum Qualification:  Bachelor's degree in computer science, Software Engineering, Data Science, or a related field.

Experience:  4-6 years

CTC: 16.5 - 17 LPA

Employment Type:  Full Time

Key Responsibilities:

• Take care of entire prompt life cycle like prompt design, prompt template creation, prompt tuning/optimization for various Gen-AI base models
• Design and develop prompts suiting project needs
• Lead and manage team of prompt engineers
• Stakeholder management across business and domains as required for the projects
• Evaluating base models and benchmarking performance
• Implement prompt gaurdrails to prevent attacks like prompt injection, jail braking and prompt leaking
•  Develop, deploy and maintain auto prompt solutions
• Design and implement minimum design standards for every use case involving prompt engineering

Skills and Qualifications

• Strong proficiency with Python, DJANGO framework and REGEX
• Good understanding of Machine learning framework Pytorch and Tensorflow
• Knowledge of Generative AI and RAG Pipeline
• Good in microservice design pattern and developing scalable application.
• Ability to build and consume REST API
• Fine tune and perform code optimization for better performance.
• Strong understanding on OOP and design thinking
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good understanding of server-side templating languages
• Understanding accessibility and security compliance, user authentication and authorization between multiple systems, servers, and environments
• Integration of APIs, multiple data sources and databases into one system
• Good knowledge in API Gateways and proxies, such as WSO2, KONG, nginx, Apache HTTP Server.
• Understanding fundamental design principles behind a scalable and distributed application
• Good working knowledge on Microservices architecture, behaviour, dependencies, scalability etc.
• Experience in deploying on Cloud platform like Azure or AWS
• Familiar and working experience with DevOps tools like Azure DEVOPS, Ansible, Jenkins, Terraform

What you need to have:

D

Hands-On Experience in the following technologies and should be immediately available :-

Core Java 8 Integrations - REST and SOAP MVC Postgres Spring, Spring Boot, Maven, Gradle AWS Docker CI CD Event driven Architecture React-jQuery, JS Splunk and Observability Tools.

Good to Have - MuleSoft or ETL Tools knowledge.

JOB RESPONSIBILITIES

# Handle the design, architecture, development, code review, and testing of key applications.

# Design client-side and server-side architecture, and write effective APIs

# Build the front-end of applications through appealing and mobile responsive visual design

# Work closely with the product management and design team to define feature requirements and deliver the product that mater ially impacts the business and improves the customer experience

# Identify performance bottlenecks and come up with novel ways to solve them.

# Develop technical documentation, work with analysts to continuously improve software.

SPECIALIZATION

Applications deploy new technologies rapidly to help grow the businesses while controlling IT costs. At Mindtree, we integrate the right tools, technologies and processes to eliminate redundancies, reduce costs and deliver a best-in-class applications portfolio using our end-to-end workflow-driven managed services platform. Our application services team acquires a deep understanding of the application portfolios and business processes to help manage the transition. Across various industry groups t hat we serve, we standardize processes and establish a baseline for continuous service improvement and implement agile, lean IT, DevOps and test automation..

Requirements:

• Engineers with 1-6 years of experience in shipping consumer-facing Android apps with the large user base, ideally currently available on the Google Play Store

• Top-notch programming skills in Java, Kotlin and Android along with MVVM, Dagger2, Room, LiveData, Coroutine & JetPack-Components

• Command of memory management, view hierarchy, battery optimisation and in-depth experience with multi threaded and networked applications

• Worked with Restful APIs, third-party SDK Integrations and common technologies like HTTPS, JSON, OAuth, and SQL

• Thorough working knowledge of Android Studio with the Gradle build system
• Understanding the quirks of the fragmented ecosystem of Android OS versions and devices
• Focus on Material Design principles and pixel-perfect implementation of the design into code
• Solid experience with Git Care for quality with an obsession for performance and willingness to spend time testing the team's work as well as yours

Key Account Sales Manager:

Location Bangalore

US Based MNC.

 Responsible for prospecting, developing & managing the assigned Research and Applied business customers in driving sales to meet the sales & marketing objectives as well as targets.
B2B Sales,New client acquisition.
Target Pharma Companies & Research Industry to sell lab chemicals