Customer success manager (B2B SaaS) at Talent Pro · Mumbai, Gurugram · 2 - 4 years · ₹9L - ₹12L / yr · Bootstrapped · Posted 13 Mar 2026

Strong SaaS Customer Success Manager / Account Management profile
Mandatory (Experience): Must have 2+ years of experience as a CSM/Account Management in a SaaS-based product company or survey platform companies
Mandatory (Skill 1): Must have experience driving product/platform adoption among clients
Mandatory (Skill 2): Must have experience in upselling and cross-selling SaaS solutions, handling commercial discussions, and managing account growth
Mandatory (Skill 3): Must have strong strategic thinking and excellent communication skills
Mandatory (Company): B2B SaaS product companies or Survey platforms
Mandatory (Note): This is a hybrid role with one position based in Mumbai and another position in Gurgaon

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About Master-O
Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.
Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.
We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.
Role Overview
The CS Associate will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients.
You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.
Key Responsibilities
Customer Success & Key Account Management
- Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
- Drive onboarding, adoption, engagement, and value realization of the Master-O platform
- Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
- Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
- Track success metrics such as usage, renewals, and expansions
Stakeholder & Internal Collaboration
- Work closely with Product & Design, Tech and CS teams to ensure seamless execution
- Translate client business objectives into platform use cases and success roadmaps
- Support case studies, testimonials, and references from satisfied customers
Required Skills & Experience
- 2+ years of full-time experience in Customer Success / Key Account
- Prior experience in B2B SaaS companies, handling enterprise-level clients
- Proven experience working with domestic customers and managing stakeholders across regions
- Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
- Experience in fast-paced startup environments preferred
- Excellent communication, presentation, and stakeholder management skills
- Strong business acumen with the ability to connect product value to business outcomes
What You’ll Get
- Opportunity to work with both: Pan-India and Global enterprise brands
- High ownership role with direct impact on customer outcomes and revenue growth
- Exposure to cutting-edge AI-driven learning and sales enablement technology
- Fast-paced environment with room to grow into a leadership role
- Competitive compensation aligned with experience
A BIT ABOUT US:
Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.
The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.
We are a 70+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.
The Opportunity:
Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.
Responsibilities:
- Manage a portfolio of current customers.
- Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox.
- Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
- Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
- Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
- Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.
- You will be assigned customers from USA and EU+UK (primarily); and will work from 8pm to 5am IST
What An Ideal Candidate Would Look Like:
- 2+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
- Good communication skills especially with Enterprise customers from around the globe are necessary.
- Must have experience in upselling, cross selling and gauge customer requirements.
- Must have good presentation skills and hold of understanding customer’s business requirements.
- Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
- Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
- Must have experience of tracking product usage and instrumentation for Customer Success Management.
- May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.
Work Expectations:
Within 1 month
- You should have a complete hold of the product and value customers are getting from it.
- Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
- Drive at least 1 QBR from existing customers.
Within 3 months
- You need to have a clear understanding of onboarding customers.
- Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
- Complete at least 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value ++.
- Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
- At least 1 referral from existing customers.
Within 6 months
- You should have discipline and document all of the ongoing discussions.
- Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
- We need an owner for this position who can in future build the CSM team below to drive overall customer success.
Personality traits we really admire:
- Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
- Great attitude to ask questions, learn and suggest process improvements.
- Has attention to details and helps identify edge cases.
- Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
- Follows timelines and absolute commitment to deadlines.
Interview Process:
- Round 1 - Profile Evaluation
- Round 2 - Task sent by Appknox, reviewed by Appknox CSM and leadership team.
- Round 3 - Call with the CSM team to review your assignment
- Round 4 - Call with one of the management team members to review your assignment and understand overall your experience and vision on Customer Success.
- Round 5 - HR Discussion
Compensation:
- As per Industry Standards
We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.
Please be aware that all your customers will include Enterprises and Fortune 500 companies.
Why Join Us:
- Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
- Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
- Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
- Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
- Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
- Work Schedule: Flexible working environment with remote work if required.
Account Manager
Sales · Revenue
📍 Noida · 🕐 Full-Time · 🧭 7-12 Years
The Mission
We aren't automating scripts — we're deprecating the era of manual-heavy testing entirely. TestMu AI is building the world's first AI-native platform where Agentic Intelligence autonomously plans, authors, and self-heals the entire Quality Engineering lifecycle.
Advance revenue growth by nurturing and expanding key accounts through strategic relationship management.
The Pillars of Impact
🚀 1. Account Expansion (50%)
- –Drive product adoption within key accounts.
- –Identify and execute upsell opportunities.
- –Expand footprint through cross-selling initiatives.
- –Maintain high-level client satisfaction and loyalty.
⚙️ 2. Stakeholder Engagement (30%)
- –Manage complex stakeholder relationships effectively.
- –Serve as primary contact for all client communications.
- –Navigate client organizations to identify key decision makers.
🧠 3. Strategic Insight (20%)
- –Analyze account performance to inform growth strategies.
- –Provide feedback to product teams for continuous improvement.
- –Utilize industry insights to enhance client engagement.
Must-Haves — Do not apply unless you have these
- ✓You must have experience in relationship management.
- ✓You must have the ability to identify upsell opportunities.
- ✓You must have experience in managing stakeholder relationships.
The Bar — What you must prove
Proven revenue growth from key account management.
Increased revenue by 30% year-over-year in previous roles.
Demonstrated ability to execute upsell strategies.
Successfully upsold products, achieving a 20% increase in sales.
Effective stakeholder relationship management.
Managed and retained top-tier clients for over 5 years.
Strong product adoption initiatives.
Led initiatives that boosted product adoption by 40%.
About Codemonk
Codemonk is a product and digital engineering (PDE) services company. We build custom software across three service lines: Enterprise AI (knowledge retrieval, agentic workflows, process automation), Enterprise Application Engineering (portals, platforms, and enterprise integrations), and Computer Vision & Industrial AI (safety monitoring, quality inspection, spatial intelligence). We work with global enterprises, including a long-standing relationship with a Fortune 500 FMCG company, alongside specialized industrial and technology clients across India and Japan. About the role You'll own a portfolio of existing accounts spanning our largest strategic relationships and a set of smaller, recurring accounts. Twelve months in, you will be running structured account plans for your top accounts, owning the commercial relationship — pricing, negotiation, deal shaping — rather than relaying proposals from our pre-sales team. You'll have built a track record of self-originated cross sell and upsell opportunities across all three of Codemonk's service lines. On our very largest accounts, you'll operate alongside company leadership, who stay involved as executive sponsors — this role is the account strategist and day-to-day commercial owner, not a replacement for that senior relationship.
What you'll do
• Own the commercial relationship for a named portfolio of existing accounts, spanning global enterprise and mid-market industrial clients, from high-touch strategic accounts to lighter touch recurring ones
• Build and maintain structured account expansion plans — growth levers, quarterly roadmap, risk register — for your top accounts, and run regular account reviews.
• Proactively identify and pitch cross-sell and upsell opportunities across Codemonk's three service lines, rather than waiting for the client to ask
• Own pricing strategy and commercial structuring for deals within your accounts, partnering with our pre-sales team for technical scoping and estimates rather than simply passing their output through
• Track account health signals — utilization, satisfaction, delivery feedback — in partnership with delivery teams, and convert them into commercial conversations before they become risks
• Keep CRM records for your accounts accurate and complete, as a byproduct of running the account well — not as the job itself
• Partner with company leadership on executive-level engagement (client visits, roadmap workshops) for your most strategic relationships
What we're looking for
Required
• 5–7 years of experience in account management, client partnership, or enterprise sales within a project-based professional services, IT services, or software consulting environment (not primarily subscription/SaaS customer success)
• Experience owning commercial outcomes for enterprise accounts — pricing conversations, contract negotiation, deal structuring — not just relationship maintenance
• A track record of growing revenue within existing accounts through self-originated cross sell or upsell, not only responding to inbound requests
• Comfort translating technical capability into business value for enterprise stakeholders, and partnering closely with technical or pre-sales teams for deeper scoping
• Strong CRM discipline and follow-through
• Excellent stakeholder management skills, comfortable navigating multiple levels of a large enterprise organization Preferred
• Experience managing accounts in FMCG, manufacturing, or industrial sectors
• Experience selling AI, data, or software services specifically
• Exposure to international client engagement, particularly Japan
• Experience building and running structured account plans or quarterly business reviews
Minimum 2 years of proven experience in B2B or Enterprise sales (preferably in SaaS, IT, or cybersecurity).
● Key Account & Post-Sales Management
● Data Management & Cross-Functional Collaboration
● Sales Campaigns & Client Engagement
● End-to-End Sales Management
Location: Pune (WFH)
Shifts: Night (6:30 PM – 3:30 AM) / Early Morning (4 AM – 1 PM)
About StarApps Studio
StarApps Studio is a product-driven SaaS company building Shopify apps that power thousands of online stores. We’ve developed 6 highly-rated Shopify apps (averaging 4.9★) used by 30,000+ Shopify merchants worldwide, including over 1,000 Shopify Plus stores. In just a few years, our bootstrapped team grew from $5.5M to $10M in Annual Recurring Revenue (ARR) by obsessing over quality and merchant success. We’re a tight-knit, 20-person team based in Baner, Pune, on a mission to help e-commerce brands create world-class shopping experiences.
About the Role
As a Customer Success Specialist, you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is primarily a chat process role.
Key Responsibilities
- Engage with Clients: Provide exceptional support over chat and email with clear, positive, and trustworthy communication. Occasionally handle calls if required.
- Build Relationships: Create meaningful connections, ensuring every merchant interaction is memorable.
- Master Products: Develop expertise in our products to offer confident and effective guidance.
- Drive Value: Identify opportunities to enhance customer experiences and boost sales.
- Solve Problems: Proactively resolve issues, building trust and satisfaction.
- Advocate for Feedback: Share customer insights with internal teams to fuel continuous improvement.
What We’re Looking For
- Technical Troubleshooter: A logical mindset with strong debugging skills and hands-on HTML/CSS experience. (Mandatory)
- Charismatic Communicator: A confident, engaging personality with excellent verbal and written communication skills.
- Customer-Focused Experience: Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.
- Strategic Thinker: Ability to anticipate customer needs and create value-driven interactions.
- Quick Learner: A strong desire to learn about our products and the e-commerce landscape.
Why Join Us
- Competitive Pay: Reflective of your contributions and impact.
- Supportive Leadership: Work with innovative leaders who encourage growth.
- Career Development: Opportunities for learning and professional advancement.
- Recognition: A culture that celebrates hard work and creativity.
- Inspiring Environment: Be part of a team driving innovation in e-commerce.
What to Expect in the Hiring Process
- Written Assignment: Showcase your support and technical skills, and your approach to customer success.
- Call with CS Head: Gain insights into our vision and discuss how you can contribute.
- Final Culture Fit & Salary Negotiation Round with the Founder.
Job Description :
We are looking for an experienced Sales Manager to drive international sales.. The role involves managing global clients, generating new business, and working closely with marketing and product teams to grow revenue across international markets.
Key Responsibilities
- Manage and grow international client accounts
- Generate new leads and close deals.
- Handle end-to-end sales cycle: prospecting, pitching, negotiation, and closure
- Build strong relationships with global customers and partners
- Work with marketing teams on lead generation and campaigns
- Identify new international markets and business opportunities
- Maintain sales pipeline and reports using CRM tools
- Meet monthly and quarterly sales targets
Required Skills & Experience
- 4–5 years of experience in international sales or business development
- Experience selling IT services, SaaS products, or AI solutions
- Strong understanding of sales and marketing fundamentals
- Excellent communication and negotiation skills
- Experience working with overseas clients and time zones
- Familiarity with CRM tools (HubSpot, Salesforce, Zoho, etc.)
Preferred Skills
- B2B sales experience
- Knowledge of digital marketing and lead generation
- Experience with US, UK, Europe, or Middle East markets
Why Join Us
- Work with cutting-edge IT / SaaS / AI products
- Exposure to global clients and markets
- Performance-based incentives and growth opportunities
- Fast-growing and collaborative work environment
Location: Goregaon, Mumbai
Job Type: Full-Time
Experience: 5+ Years
Industry: Event Management
Job Summary
We are hiring an experienced Client Servicing Manager to manage client relationships, understand business requirements, and ensure seamless execution of projects. The ideal candidate should have strong communication skills, a client-first approach, and the ability to coordinate effectively with internal teams to deliver exceptional results.
Key Responsibilities
- Serve as the primary point of contact for clients.
- Build and maintain long-term client relationships.
- Understand client objectives and communicate requirements to internal teams.
- Coordinate across multiple departments to ensure timely project execution.
- Manage client expectations and provide effective solutions when needed.
- Track project progress and maintain regular communication with stakeholders.
- Prepare account status reports and post-project reviews.
- Identify opportunities to expand and strengthen existing client accounts.
- Address client concerns promptly and ensure high satisfaction levels.
- Stay informed about industry trends and market developments.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field.
- Minimum 5 years of experience in client servicing, account management, or a similar role.
- Strong relationship management and stakeholder handling skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple projects simultaneously.
- Proficiency in MS Office and CRM tools.
Preferred Skills
- Strong problem-solving and organizational abilities.
- Detail-oriented with a proactive approach.
- Ability to work in a fast-paced environment and meet deadlines.
- Professional and customer-focused mindset.
Benefits
- Competitive compensation package.
- Career growth and development opportunities.
- Collaborative and professional work environment.
- Exposure to diverse and challenging projects.
Apply now if you have a passion for client relationship management and delivering exceptional customer experiences.
TECHJAYS
Senior Account Manager
Position: Senior Account Manager
Experience: 10+ Years
Industry: IT Services / Software Development / Technology Consulting
Location: Coimbatore / Hybrid
Joining: Immediate / Within 30 Days
Primary Skills: Enterprise Account Management, Strategic Client Relationships, Revenue Growth, Account Expansion, Consultative Selling, Commercial Negotiations, Account Profitability, Stakeholder Management.
Preferred Skills: AI/ML Services, Digital Transformation, Enterprise Software, HubSpot CRM, International Account Management, Agile Delivery.
About Techjays
At Techjays, we're helping businesses reimagine how they build, operate, and scale with AI at the core. We partner with organizations worldwide to design and deliver AI-powered software solutions that solve complex business challenges and create measurable business value.
Our global team brings together experienced technology professionals from organizations such as Google, Akamai, NetApp, ADP, Cognizant Consulting, and Capgemini.
We work with clients ranging from innovative startups to large enterprises, delivering custom AI solutions, software engineering services, and digital transformation initiatives.
We're looking for a Senior Account Manager who can take ownership of strategic client relationships, drive account growth, and build long-term partnerships with enterprise customers.
This role goes beyond traditional account management. You will be responsible for understanding client business objectives, identifying new opportunities, growing existing engagements, managing commercial relationships, and ensuring long-term account success.
The ideal candidate combines strong business acumen, consultative selling capabilities, commercial ownership, and the ability to engage confidently with senior executive stakeholders.
Key Responsibilities
1. Strategic Account & Client Relationship Management
- Own and manage a portfolio of strategic enterprise accounts, acting as the primary point of contact for client leadership.
- Build and maintain strong relationships with CXOs, VPs, Directors, and other key decision-makers.
- Understand client business objectives, technology roadmaps, operational challenges, and long-term priorities.
- Develop strategic account plans covering revenue targets, stakeholder mapping, growth opportunities, risks, and client retention.
- Act as a trusted advisor to clients, identifying opportunities where technology and AI solutions can create business value.
- Maintain strong client engagement throughout discovery, solutioning, project execution, and account expansion.
2. Revenue Growth & Business Development
- Own annual account revenue targets and drive consistent growth across assigned accounts.
- Identify opportunities for upselling, cross-selling, new projects, additional engineering teams, and new service offerings.
- Develop account expansion strategies based on client requirements and emerging business opportunities.
- Lead consultative discovery discussions to understand business challenges and identify potential technology solutions.
- Build business cases, ROI models, and commercial proposals to support client investment decisions.
- Maintain a healthy sales pipeline and provide accurate revenue forecasts.
- Drive renewals, contract extensions, and long-term engagement opportunities.
3. Commercial Ownership & Negotiations
- Lead commercial discussions and negotiations involving pricing, contracts, and engagement models.
- Manage Master Service Agreements (MSAs), Statements of Work (SOWs), rate cards, renewals, and change requests.
- Monitor account revenue, gross margins, delivery costs, and overall profitability.
- Identify commercial risks and take proactive measures to protect account margins.
- Work closely with finance, pre-sales, and delivery teams to ensure commercial commitments are realistic and sustainable.
- Balance client expectations with business objectives and organizational profitability.
4. Delivery Governance & Client Success
- Partner with engineering and delivery leaders to ensure projects meet agreed scope, quality, timelines, and commercial expectations.
- Participate in project planning, scoping discussions, and SOW preparation.
- Establish account governance through regular client reviews, monthly business reviews, steering committee meetings, and Quarterly Business Reviews (QBRs).
- Monitor client satisfaction, account health, delivery performance, and potential relationship risks.
- Manage senior-level escalations and lead recovery plans for at-risk accounts.
- Ensure effective communication between clients and internal delivery teams.
- Stay involved beyond contract closure to ensure successful execution and long-term client retention.
5. Consultative Selling & Solutioning
- Work closely with pre-sales and technical teams to understand client requirements and develop relevant technology solutions.
- Lead client discovery sessions and translate business challenges into solution opportunities.
- Drive proposals, solution presentations, and commercial discussions.
- Position Techjays' AI, software engineering, automation, and digital transformation capabilities based on client business needs.
- Communicate the business value, expected outcomes, and ROI of proposed solutions.
- Ensure that client expectations and commercial commitments are aligned with actual delivery capabilities.
6. Leadership & Account Management Excellence
- Mentor and guide junior account managers and support the development of account management capabilities.
- Establish structured account management processes, playbooks, reporting standards, and account health metrics.
- Improve pipeline visibility, revenue forecasting, and account performance reporting through CRM systems.
- Share market intelligence, client feedback, and growth opportunities with senior leadership.
- Contribute to service offering development and go-to-market strategies based on client insights.
Required Skills & Experience
Account Management & Enterprise Sales
- 10+ years of experience in enterprise account management, strategic client management, or consultative sales within the IT services or software industry.
- Proven track record of managing and growing high-value enterprise accounts.
- Demonstrated experience in account expansion, upselling, cross-selling, renewals, and revenue generation.
- Strong experience managing long-term, complex client engagements and multiple stakeholders.
- Experience handling international clients and global enterprise accounts.
Business & Commercial Acumen
- Strong understanding of account revenue, gross margins, profitability, pricing, and commercial planning.
- Hands-on experience negotiating MSAs, SOWs, rate cards, contract renewals, and change requests.
- Ability to develop account growth strategies, business cases, and ROI models.
- Experience managing revenue forecasts, sales pipelines, and account financial performance.
- Understanding of IT services engagement models, including Fixed Price, Time & Material (T&M), and Dedicated Teams.
Client & Stakeholder Management
- Proven ability to engage with CEOs, CFOs, COOs, VPs, and senior technology leaders.
- Strong consultative discovery and executive-level communication skills.
- Ability to identify key decision-makers, understand stakeholder dynamics, and influence complex buying decisions.
- Experience managing client escalations, resolving relationship challenges, and turning around at-risk accounts.
Technology & Delivery Understanding
- Good understanding of the software development lifecycle (SDLC), software engineering, and technology delivery models.
- Familiarity with AI/ML, automation, enterprise software, and digital transformation services.
- Ability to collaborate effectively with engineering, pre-sales, product, and delivery teams.
- Understanding of Agile methodologies and distributed delivery environments.
Tools & Reporting
- Hands-on experience with CRM platforms, preferably HubSpot.
- Familiarity with pipeline management, revenue forecasting, account reporting, and account health metrics.
- Strong presentation, negotiation, and business communication skills.
What We're Looking For Beyond Skills
- Business Ownership: Takes responsibility for account revenue, profitability, retention, and long-term growth.
- Strategic Thinking: Understands the bigger business picture and identifies opportunities beyond immediate client requirements.
- Executive Presence: Can confidently engage with senior decision-makers and build trusted business relationships.
- Commercial Mindset: Understands the balance between client satisfaction, delivery commitments, revenue, and profitability.
- Consultative Approach: Asks the right questions, understands business challenges, and positions solutions that deliver measurable value.
- Accountability: Remains involved throughout the client lifecycle, from opportunity discovery to successful delivery and expansion.
- Problem-Solving: Handles difficult client situations, escalations, and commercial challenges with a structured approach.
- Leadership: Can guide internal teams, mentor junior account managers, and influence stakeholders without relying on formal authority.
Nice to Have
- Experience building or scaling an account management function.
- Experience developing account management processes, playbooks, and performance metrics from scratch.
- Previous experience mentoring or leading a team of account managers.
- Familiarity with AI/ML services, intelligent automation, and enterprise AI solutions.
- Experience working with global clients and distributed engineering teams.
- MBA or relevant postgraduate qualification.
Join Techjays
If you're someone who can build lasting enterprise relationships, identify business opportunities, drive account revenue, and turn client partnerships into long-term business growth, we'd love to hear from you.
Are you someone who loves building relationships, owning the sales cycle, and turning opportunities into successful partnerships?
We’re looking for a driven, hands-on Sales Manager to join our growing team and take ownership of the sales journey — from identifying the right prospects to closing high-value deals.
🔍 What We’re Looking For?
- 3+ years of experience in B2B sales
- Strong track record in lead generation, client engagement, product demos, and deal closures
- Ability to independently manage the entire sales funnel
- Experience working with BFSI, FinTech, SaaS, or enterprise clients is preferred
- Strong understanding of consultative and solution-led selling
- Excellent communication, negotiation, and relationship-building skills
- A strong ownership mindset with a focus on revenue and outcomes
🎯 What You’ll Own?
- Own the complete sales cycle — prospecting → discovery → demos → negotiations → closure
- Identify and engage with key decision-makers across target accounts
- Understand customer challenges and position the right solution to address their business needs
- Build, manage, and consistently grow a healthy sales pipeline
- Drive meaningful conversations with CXOs and senior stakeholders
- Work closely with Pre-Sales, Product, and Customer Success teams to convert opportunities
- Maintain strong relationships with prospects and customers throughout the sales journey
- Take ownership of revenue targets and contribute directly to the company's growth
🌟 Why Join Us?
If you're someone who thrives in a fast-paced environment, enjoys solving customer problems, and gets excited by closing deals and creating real business impact, we'd love to hear from you. Come join us and be a part of a team that's building innovative solutions for the BFSI and lending ecosystem and transforming the way credit decisions are made.















