Customer Success Manager (B2B SaaS)

About NonStop io Technologies:

NonStop io Technologies is a value-driven company with a strong focus on process-oriented software engineering. We specialize in Product Development and have a decade's worth of experience in building web and mobile applications across various domains. NonStop io Technologies follows core principles that guide its operations and believes in staying invested in a product's vision for the long term. We are a small but proud

group of individuals who believe in the 'givers gain' philosophy and strive to provide value in order to seek value. We are committed to and specialize in building cutting-edge technology products and serving as trusted technology partners for startups and enterprises. We pride ourselves on fostering innovation, learning, and community engagement. Join us to work on impactful projects in a collaborative and vibrant environment

Brief Description:

NonStop io is seeking a proficient React.js developer to join our front-end development team. In this position, you’ll be mainly crafting and integrating UI components through React.js methodologies and workflows like Mobx and Redux.

Responsibilities:

● Developing and implementing UI components using React.js

● Collaborating with cross-functional teams to design and ship new features

● Building reusable components and front-end libraries for future use

● Translating designs and wireframes into high-quality code

● Optimizing components for maximum performance across various web browsers

● Troubleshooting and debugging issues to ensure smooth user experiences

● Participating in code reviews to maintain code quality and consistency

● Improvement and optimization of existing codebase

● Keeping up with industry trends

● Identifying issues with technologies and architecture and then implementing solutions

● Assist with ticket creation, refinement, and estimation

● Participate in sprint planning and ticket distribution for frontend team

Qualifications & Skills:

● Proficiency in React.js and its core principles

● Strong JavaScript, TypeScript, HTML5, and CSS3 skills

● Experience with popular React.js state management libraries and approaches (such as Mobx, Redux, and Context API)

● Familiarity with RESTful APIs and integration

● Knowledge of modern authorization mechanisms, such as JSON Web Tokens

● Understanding of front-end build tools and pipelines

● Familiarity with any one of backend technologies such as Node.js, Java, or Python

● Excellent problem-solving and communication skills

● A strong attention to detail, and a passion for delivering high-quality code

● Expertise in designing scalable and efficient front-end architecture

● Adaptability to changing project requirements and priorities

● Experience with version control systems, particularly Git

● Experience working in Scrum and familiarity with Atlassian (Jira, Confluence, Bitbucket)

● Experience with diverse applications and architectural patterns

● A degree in computer science, software engineering, or a related field

● Strong understanding of object-oriented programming principles and design patterns

● Familiarity with automated testing frameworks and methodologies

● Excellent problem-solving skills and attention to detail

● Strong communication skills and ability to work effectively in a collaborative team environment

● Ready to be a tech-agnostic engineer and comfortable to shift on any tech stack

● Comfortable working with AI (Claude code, Cursor etc)

If you're passionate about technology and want to work on impactful projects, we'd love to hear from you

ReactNative ● Proficient in React, JavaScript (ES6+), and TypeScript. ● Expertise in state management libraries (Redux, Zustand, etc.). ● Hands-on experience with react-navigation and deep linking. ● Solid understanding of Expo (both managed and bare workflows). ● Knowledge of native development (Swift/Objective-C for iOS, Java/Kotlin for Android). ● Experience with custom native module bridging and native UI integration. ● Strong debugging skills using tools like Flipper and Chrome DevTools. ● Familiarity with Jest, React Native Testing Library. ● Experience with REST APIs, GraphQL, and real-time data (WebSockets). ● Ability to manage OTA updates with EAS Update and configure EAS Build. ● Experience in app publishing and release lifecycle on both Play Store and App Store. ● Knowledge of secure storage, token handling, and app-level security practices. 

Looking for candidates only with tier 1 colleges OR have experience in a product-based company.

You will be designing front-end architecture with architectural guidelines in mind (secure,high-performing, scalable, extensible, flexible, simple).
● Architect, Design and develop front-end applications.

Desired Skills
● Minimum 6+ years of coding experience.
● Strong hands-on experience on React.js, MVC & related JS Frameworks.
● Strong knowledge of HTML5, CSS3, responsive design, single page applications.
● Build a highly scalable product right from scratch.
● Expertise in caching, minification, bundling techniques to improve front-end performance.
● Experience in working with AB Testing.
● Experience in using front-end monitoring tools to troubleshoot errors and recognise performance bottlenecks.
● Strong foundation in computer science fundamentals: data structures, algorithms, and coding.
● Proficient understanding of code versioning tools(GIT, SVN), working experience with Agile methodology and fast iterative development cycles

Key Responsibilities:

• Develop and execute OCM strategies for ServiceNow transformation initiatives.
• Drive stakeholder engagement, communication, and change adoption activities.
• Conduct impact assessments and readiness evaluations.
• Plan and deliver training, user enablement, and awareness programs.
• Facilitate workshops, feedback sessions, and adoption assessments.
• Collaborate with business and project teams throughout the implementation lifecycle.
• Track adoption metrics and ensure sustainable business outcomes.
• Promote change management best practices and continuous improvement.

Required Skills:

• ServiceNow, Organizational Change Management (OCM), Stakeholder Management, Change Impact Assessment, Communication Planning, Training & Enablement, Change Readiness, User Adoption, Workshop Facilitation, Business Transformation

As a Product Quality Analyst, you will play a critical role in ensuring that our platform delivers a polished, intuitive, and dependable experience. You will work closely with product and engineering to investigate issues, validate new functionality, and identify opportunities for improvement across the product. You will also contribute to evaluation dataset improvements when relevant to product performance. This role is ideal for someone who enjoys understanding how systems behave, digging into root causes, and shaping a high-quality product through thoughtful testing and analysis.

Requirements

• Strong written and verbal communication skills.
• 5+ years of experience in QA, product operations, or a related role.
• Demonstrated product intuition: ability to understand user workflows, diagnose root causes, and propose improvements.
• Detail-oriented, analytical, and comfortable navigating ambiguous or incomplete information.
• Familiarity with LLMs, AI workflows, or evaluation datasets is a plus.

Responsibilities

• Perform structured QA activities, including exploratory testing, regression testing, and release validation.
• Analyze product behavior and real user interactions to identify bugs, UX issues, and improvement opportunities.
• Write clear, well-scoped engineering tasks with reproduction steps, expected behavior, and impact assessments.
• Collaborate closely with product and engineering teams to prioritize issues and confirm fixes.
• Maintain feedback loops that align observed product behavior with roadmap decisions and customer needs.
• Contribute as needed to evaluation dataset improvements that support product accuracy and reliability.
• Help refine internal QA workflows and product discovery processes.

About The Company

The client is 17-year-old Multinational Company headquartered in Bangalore, Whitefield, and having another delivery center in Pune, Hinjewadi. It also has offices in US and Germany and are working with several OEM’s and Product Companies in about 12 countries and is a 200+ strong team worldwide. 

Join us as a Senior Software Engineer within our Web Application Development team, based out of Pune to deliver end-to-end customized application development. 

We expect you to participate & contribute to every stage of project right from interacting with internal customers/stakeholders, understanding their requirements, and proposing them the solutions which will be best fit to their expectations. You will be part of local team you will have chance to be part of Global Projects delivery with the possibility of working On-site (Belgium) if required.You will be most important member of highly motivated Application development team leading the Microsoft Technology stack enabling the team members to deliver “first time right” application delivery.

Principal Duties and Responsibilities

• You will be responsible for the technical analysis of requirements and lead the project from Technical perspective

• You should be a problem solver and provide scalable and efficient technical solutions

• You guarantee an excellent and scalable application development in an estimated timeline

• You will interact with the customers/stakeholders and understand their requirements and propose the solutions

• You will work closely with the ‘Application Owner’ and carry the entire responsibility of end-to-end processes/development

• You will make technical & functional application documentation, release notes that will facilitate the aftercare of the application Knowledge, Skills and Qualifications

• Education: Master’s degree in computer science or equivalent

• Experience: Minimum 5- 10 years

Required Skills

• Strong working knowledge of C#, Angular 2+, SQL Server, ASP.Net Web API

• Good understanding on OOPS, SOLID principals, Development practices

• Good understanding of DevOps, Git, CI/CD

• Experience with development of client and server-side applications

• Excellent English communication skills (written, oral), with good listening capabilities

• Exceptionally good Excellent technical analytical, debugging, and problem-solving skills

• Has a reasonable balance between getting the job done vs technical debt

• Enjoys producing top quality code in a fast-moving environment

• Effective team player working in a team; willingness to put the needs of the team over their own

Preferred Skills  

• Experience with product development for the Microsoft Azure platform

• Experience with product development life cycle would be a plus

• Experience with agile development methodology (Scrum)

• Functional analysis skills and experience (Use cases, UML) is an asset

What you need to have: