Customer Success Manager (B2B SaaS)

About the Position:

We are looking to hire a highly motivated, well-spoken Key Account Manager who can help EasyEcom in key account management and customer retention. As a Key Account Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met.

About EasyEcom:

EasyEcom is an industry-leading omnichannel order & warehouse management solution for e-commerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to 160+ members strong team, and being VC funded, we are continuing to expand over and beyond!

Roles & Responsibilities:

● Developing strong relationships between key clients and companies.

● Resolving key clients' issues and complaints promptly

● Understanding the business needs of key accounts, and providing them with an effective solution.

● Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team).

● Upselling to key accounts presenting reports on account progress, and sharing future goals with other team members.

Requirements:

● Candidates with a bachelor's in technology or business are preferred.

● Candidate should speak gujarati fluently.

● A minimum of 2+ years of experience in account management.

● Excellent communication skills and listening skills.

● Fluency in both English and Tamil.

● Should be able to quickly get a thorough understanding of the company's product.

● Should be able to multitask and manage time effectively.

● Should have strong interpersonal relationship skills.

● Ability to understand the company’s key clients and their position in the industry.

Job Title: Key Account Manager – Q-Commerce

Location: Bangalore, Chennai, Kolkata

Employment Type: Full-Time

Job Summary

We are looking for an experienced Key Account Manager – Q-Commerce to manage and grow business across leading Quick Commerce platforms. The role is responsible for driving sales, managing key accounts, ensuring product availability, promotions, forecasting, and overall business growth.

Key Responsibilities

• Manage key Q-Commerce accounts and drive sales growth.
• Build strong relationships with category managers and platform stakeholders.
• Ensure product availability, pricing, listings, and promotional execution.
• Monitor inventory, fill rates, and resolve stock availability issues.
• Expand product assortment and improve distribution across fulfillment centers.
• Plan and execute promotional campaigns while analyzing ROI.
• Prepare sales forecasts and coordinate with supply chain teams.
• Track business performance through dashboards, reports, and analytics.
• Conduct regular business reviews and identify growth opportunities.
• Collaborate with cross-functional teams to ensure seamless execution.
• Support inventory health, supply planning, and operational excellence.
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Requirements

• 4–8 years of experience in FMCG, Food & Beverage, or Q-Commerce/E-commerce sales.
• Minimum 2 years of experience managing Q-Commerce or E-commerce key accounts.
• Strong knowledge of account management, promotions, catalog management, forecasting, and sales planning.
• Advanced Excel skills and experience with business analytics tools.
• Excellent communication, negotiation, and stakeholder management skills.
• Graduate degree required; MBA preferred.

Preferred Skills

• Experience in FMCG, food, beverages, frozen, ambient, dairy, or consumer goods.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple accounts.
• Results-driven with a high sense of ownership and accountability.

About Codemonk

Codemonk is a product and digital engineering (PDE) services company. We build custom software across three service lines: Enterprise AI (knowledge retrieval, agentic workflows, process automation), Enterprise Application Engineering (portals, platforms, and enterprise integrations), and Computer Vision & Industrial AI (safety monitoring, quality inspection, spatial intelligence). We work with global enterprises, including a long-standing relationship with a Fortune 500 FMCG company, alongside specialized industrial and technology clients across India and Japan. About the role You'll own a portfolio of existing accounts spanning our largest strategic relationships and a set of smaller, recurring accounts. Twelve months in, you will be running structured account plans for your top accounts, owning the commercial relationship — pricing, negotiation, deal shaping — rather than relaying proposals from our pre-sales team. You'll have built a track record of self-originated cross sell and upsell opportunities across all three of Codemonk's service lines. On our very largest accounts, you'll operate alongside company leadership, who stay involved as executive sponsors — this role is the account strategist and day-to-day commercial owner, not a replacement for that senior relationship.

What you'll do

• Own the commercial relationship for a named portfolio of existing accounts, spanning global enterprise and mid-market industrial clients, from high-touch strategic accounts to lighter touch recurring ones

• Build and maintain structured account expansion plans — growth levers, quarterly roadmap, risk register — for your top accounts, and run regular account reviews.

• Proactively identify and pitch cross-sell and upsell opportunities across Codemonk's three service lines, rather than waiting for the client to ask

• Own pricing strategy and commercial structuring for deals within your accounts, partnering with our pre-sales team for technical scoping and estimates rather than simply passing their output through

• Track account health signals — utilization, satisfaction, delivery feedback — in partnership with delivery teams, and convert them into commercial conversations before they become risks

• Keep CRM records for your accounts accurate and complete, as a byproduct of running the account well — not as the job itself

• Partner with company leadership on executive-level engagement (client visits, roadmap workshops) for your most strategic relationships

What we're looking for

Required

• 5–7 years of experience in account management, client partnership, or enterprise sales within a project-based professional services, IT services, or software consulting environment (not primarily subscription/SaaS customer success)

• Experience owning commercial outcomes for enterprise accounts — pricing conversations, contract negotiation, deal structuring — not just relationship maintenance

• A track record of growing revenue within existing accounts through self-originated cross sell or upsell, not only responding to inbound requests

• Comfort translating technical capability into business value for enterprise stakeholders, and partnering closely with technical or pre-sales teams for deeper scoping

• Strong CRM discipline and follow-through

• Excellent stakeholder management skills, comfortable navigating multiple levels of a large enterprise organization Preferred

• Experience managing accounts in FMCG, manufacturing, or industrial sectors

• Experience selling AI, data, or software services specifically

• Exposure to international client engagement, particularly Japan

• Experience building and running structured account plans or quarterly business reviews

Account Manager

Sales · Revenue

📍 Noida · 🕐 Full-Time · 🧭 7-12 Years

The Mission

We aren't automating scripts — we're deprecating the era of manual-heavy testing entirely. TestMu AI is building the world's first AI-native platform where Agentic Intelligence autonomously plans, authors, and self-heals the entire Quality Engineering lifecycle.

Advance revenue growth by nurturing and expanding key accounts through strategic relationship management.

The Pillars of Impact

🚀 1. Account Expansion (50%)

• –Drive product adoption within key accounts.
• –Identify and execute upsell opportunities.
• –Expand footprint through cross-selling initiatives.
• –Maintain high-level client satisfaction and loyalty.

⚙️ 2. Stakeholder Engagement (30%)

• –Manage complex stakeholder relationships effectively.
• –Serve as primary contact for all client communications.
• –Navigate client organizations to identify key decision makers.

🧠 3. Strategic Insight (20%)

• –Analyze account performance to inform growth strategies.
• –Provide feedback to product teams for continuous improvement.
• –Utilize industry insights to enhance client engagement.

Must-Haves — Do not apply unless you have these

• ✓You must have experience in relationship management.
• ✓You must have the ability to identify upsell opportunities.
• ✓You must have experience in managing stakeholder relationships.

The Bar — What you must prove

Proven revenue growth from key account management.

Increased revenue by 30% year-over-year in previous roles.

Demonstrated ability to execute upsell strategies.

Successfully upsold products, achieving a 20% increase in sales.

Effective stakeholder relationship management.

Managed and retained top-tier clients for over 5 years.

Strong product adoption initiatives.

Led initiatives that boosted product adoption by 40%.

TECHJAYS

Senior Account Manager

Position: Senior Account Manager

Experience: 10+ Years

Industry: IT Services / Software Development / Technology Consulting

Location: Coimbatore / Hybrid

Joining: Immediate / Within 30 Days

Primary Skills: Enterprise Account Management, Strategic Client Relationships, Revenue Growth, Account Expansion, Consultative Selling, Commercial Negotiations, Account Profitability, Stakeholder Management.

Preferred Skills: AI/ML Services, Digital Transformation, Enterprise Software, HubSpot CRM, International Account Management, Agile Delivery.

About Techjays

At Techjays, we're helping businesses reimagine how they build, operate, and scale with AI at the core. We partner with organizations worldwide to design and deliver AI-powered software solutions that solve complex business challenges and create measurable business value.

Our global team brings together experienced technology professionals from organizations such as Google, Akamai, NetApp, ADP, Cognizant Consulting, and Capgemini.

We work with clients ranging from innovative startups to large enterprises, delivering custom AI solutions, software engineering services, and digital transformation initiatives.

We're looking for a Senior Account Manager who can take ownership of strategic client relationships, drive account growth, and build long-term partnerships with enterprise customers.

This role goes beyond traditional account management. You will be responsible for understanding client business objectives, identifying new opportunities, growing existing engagements, managing commercial relationships, and ensuring long-term account success.

The ideal candidate combines strong business acumen, consultative selling capabilities, commercial ownership, and the ability to engage confidently with senior executive stakeholders.

Key Responsibilities

1. Strategic Account & Client Relationship Management

• Own and manage a portfolio of strategic enterprise accounts, acting as the primary point of contact for client leadership.
• Build and maintain strong relationships with CXOs, VPs, Directors, and other key decision-makers.
• Understand client business objectives, technology roadmaps, operational challenges, and long-term priorities.
• Develop strategic account plans covering revenue targets, stakeholder mapping, growth opportunities, risks, and client retention.
• Act as a trusted advisor to clients, identifying opportunities where technology and AI solutions can create business value.
• Maintain strong client engagement throughout discovery, solutioning, project execution, and account expansion.

2. Revenue Growth & Business Development

• Own annual account revenue targets and drive consistent growth across assigned accounts.
• Identify opportunities for upselling, cross-selling, new projects, additional engineering teams, and new service offerings.
• Develop account expansion strategies based on client requirements and emerging business opportunities.
• Lead consultative discovery discussions to understand business challenges and identify potential technology solutions.
• Build business cases, ROI models, and commercial proposals to support client investment decisions.
• Maintain a healthy sales pipeline and provide accurate revenue forecasts.
• Drive renewals, contract extensions, and long-term engagement opportunities.

3. Commercial Ownership & Negotiations

• Lead commercial discussions and negotiations involving pricing, contracts, and engagement models.
• Manage Master Service Agreements (MSAs), Statements of Work (SOWs), rate cards, renewals, and change requests.
• Monitor account revenue, gross margins, delivery costs, and overall profitability.
• Identify commercial risks and take proactive measures to protect account margins.
• Work closely with finance, pre-sales, and delivery teams to ensure commercial commitments are realistic and sustainable.
• Balance client expectations with business objectives and organizational profitability.

4. Delivery Governance & Client Success

• Partner with engineering and delivery leaders to ensure projects meet agreed scope, quality, timelines, and commercial expectations.
• Participate in project planning, scoping discussions, and SOW preparation.
• Establish account governance through regular client reviews, monthly business reviews, steering committee meetings, and Quarterly Business Reviews (QBRs).
• Monitor client satisfaction, account health, delivery performance, and potential relationship risks.
• Manage senior-level escalations and lead recovery plans for at-risk accounts.
• Ensure effective communication between clients and internal delivery teams.
• Stay involved beyond contract closure to ensure successful execution and long-term client retention.

5. Consultative Selling & Solutioning

• Work closely with pre-sales and technical teams to understand client requirements and develop relevant technology solutions.
• Lead client discovery sessions and translate business challenges into solution opportunities.
• Drive proposals, solution presentations, and commercial discussions.
• Position Techjays' AI, software engineering, automation, and digital transformation capabilities based on client business needs.
• Communicate the business value, expected outcomes, and ROI of proposed solutions.
• Ensure that client expectations and commercial commitments are aligned with actual delivery capabilities.

6. Leadership & Account Management Excellence

• Mentor and guide junior account managers and support the development of account management capabilities.
• Establish structured account management processes, playbooks, reporting standards, and account health metrics.
• Improve pipeline visibility, revenue forecasting, and account performance reporting through CRM systems.
• Share market intelligence, client feedback, and growth opportunities with senior leadership.
• Contribute to service offering development and go-to-market strategies based on client insights.

Required Skills & Experience

Account Management & Enterprise Sales

• 10+ years of experience in enterprise account management, strategic client management, or consultative sales within the IT services or software industry.
• Proven track record of managing and growing high-value enterprise accounts.
• Demonstrated experience in account expansion, upselling, cross-selling, renewals, and revenue generation.
• Strong experience managing long-term, complex client engagements and multiple stakeholders.
• Experience handling international clients and global enterprise accounts.

Business & Commercial Acumen

• Strong understanding of account revenue, gross margins, profitability, pricing, and commercial planning.
• Hands-on experience negotiating MSAs, SOWs, rate cards, contract renewals, and change requests.
• Ability to develop account growth strategies, business cases, and ROI models.
• Experience managing revenue forecasts, sales pipelines, and account financial performance.
• Understanding of IT services engagement models, including Fixed Price, Time & Material (T&M), and Dedicated Teams.

Client & Stakeholder Management

• Proven ability to engage with CEOs, CFOs, COOs, VPs, and senior technology leaders.
• Strong consultative discovery and executive-level communication skills.
• Ability to identify key decision-makers, understand stakeholder dynamics, and influence complex buying decisions.
• Experience managing client escalations, resolving relationship challenges, and turning around at-risk accounts.

Technology & Delivery Understanding

• Good understanding of the software development lifecycle (SDLC), software engineering, and technology delivery models.
• Familiarity with AI/ML, automation, enterprise software, and digital transformation services.
• Ability to collaborate effectively with engineering, pre-sales, product, and delivery teams.
• Understanding of Agile methodologies and distributed delivery environments.

Tools & Reporting

• Hands-on experience with CRM platforms, preferably HubSpot.
• Familiarity with pipeline management, revenue forecasting, account reporting, and account health metrics.
• Strong presentation, negotiation, and business communication skills.

What We're Looking For Beyond Skills

• Business Ownership: Takes responsibility for account revenue, profitability, retention, and long-term growth.
• Strategic Thinking: Understands the bigger business picture and identifies opportunities beyond immediate client requirements.
• Executive Presence: Can confidently engage with senior decision-makers and build trusted business relationships.
• Commercial Mindset: Understands the balance between client satisfaction, delivery commitments, revenue, and profitability.
• Consultative Approach: Asks the right questions, understands business challenges, and positions solutions that deliver measurable value.
• Accountability: Remains involved throughout the client lifecycle, from opportunity discovery to successful delivery and expansion.
• Problem-Solving: Handles difficult client situations, escalations, and commercial challenges with a structured approach.
• Leadership: Can guide internal teams, mentor junior account managers, and influence stakeholders without relying on formal authority.

Nice to Have

• Experience building or scaling an account management function.
• Experience developing account management processes, playbooks, and performance metrics from scratch.
• Previous experience mentoring or leading a team of account managers.
• Familiarity with AI/ML services, intelligent automation, and enterprise AI solutions.
• Experience working with global clients and distributed engineering teams.
• MBA or relevant postgraduate qualification.

Join Techjays

If you're someone who can build lasting enterprise relationships, identify business opportunities, drive account revenue, and turn client partnerships into long-term business growth, we'd love to hear from you.

Position: Key Account manager/ sales Manager (Building material- Cladding/ Flooring/ Interior product)

Location: Kolkata, Delhi, Mumbai, Bangalore, Jaipur

Experience: 5+ year experience in Building material product sales

salary: Negotiable

candidate will be responsible for leading and managing the sales team to achieve sales targets, drive customer satisfaction, and grow market share. This role demands a strategic thinker with strong leadership skills, excellent knowledge of the building materials industry, and a proven track record in sales management. The ideal candidate will focus on developing and maintaining relationships with interior designers, individual customers, trade partners, key accounts, and specialized segments such as healthcare and hospitality, office segment and others.

Key Responsibilities:

Sales Strategy and Execution:

• Develop and implement sales strategies to meet and exceed sales targets.
• Monitor market trends, competitor activities, and customer preferences to adjust strategies accordingly.
• Collaborate with marketing and product teams to align sales efforts with overall business objectives.

Customer Relationship Management:

• Build and maintain strong relationships with key customers, including Architects, PMCs, Developers, Interior Designers, individual customers, trade partners, and key accounts.
• Foster long-term relationships to enhance customer loyalty and increase lifetime value.
• Identify new business opportunities and develop strategies to penetrate new markets.

Customer Service Metrics:

• Establish and monitor customer service metrics to ensure high levels of customer satisfaction.
• Implement feedback mechanisms to gather customer insights and improve service delivery.
• Address and resolve customer issues and complaints promptly and effectively.

Performance Monitoring and Reporting:

• Track and analyze sales performance metrics, including sales targets, customer acquisition, retention rates, and market share.
• Prepare and present regular sales reports to senior management.
• Use data-driven insights to make informed decisions and drive continuous improvement.

Cross-functional Collaboration:

• Work closely with other departments, such as marketing, product development, and operations, to ensure cohesive and effective sales strategies.
• Coordinate with logistics and supply chain teams to ensure timely delivery and installation of flooring products.

Key Competencies:

• Strategic thinker with a customer-focused mindset.
• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• Ability to build and maintain strong customer relationships.
• Results-oriented with a track record of achieving sales targets.

Mail updated resume with salary details-

Email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

Minimum 2 years of proven experience in B2B or Enterprise sales (preferably in SaaS, IT, or cybersecurity).

● Key Account & Post-Sales Management

● Data Management & Cross-Functional Collaboration

● Sales Campaigns & Client Engagement

● End-to-End Sales Management

Having min 5 to 8 years’ experience in B2B and B2C sales

. • Knows every aspects of International B2B and B2C sales and market.

• Minimum Graduate

• Proficiency in English language.

• Proficiency in MS Office. Hands-on experience with CRM software is a plus

• Prior Sales Skills Training will be a plus.

• Self-motivated with a results-driven approach 

Work with the Founder to identify and prioritise the most promising customer segments, then build and manage a qualified sales pipeline. Potential channels include cafés and restaurants, corporate and institutional accounts, premium retail, gifting, events and residential communities. • Prospect actively through cold outreach, referrals, LinkedIn, WhatsApp, field visits, networking and direct introductions. • Conduct product meetings, tastings and sampling with prospective customers and decisionmakers. • Understand customer requirements, prepare commercial proposals, negotiate terms and convert opportunities into paid orders. • Manage the complete account journey—from first conversation and order confirmation through payment, collections, reorder and account growth. • Maintain an accurate CRM or sales tracker covering leads, meetings, proposals, next actions, closures, lost opportunities, account revenue and reorder behaviour. • Coordinate with production and operations so that samples, stock and deliveries remain aligned with active opportunities. 

Job Description :

We are looking for an experienced Sales Manager to drive international sales.. The role involves managing global clients, generating new business, and working closely with marketing and product teams to grow revenue across international markets.

Key Responsibilities

• Manage and grow international client accounts
• Generate new leads and close deals.
• Handle end-to-end sales cycle: prospecting, pitching, negotiation, and closure
• Build strong relationships with global customers and partners
• Work with marketing teams on lead generation and campaigns
• Identify new international markets and business opportunities
• Maintain sales pipeline and reports using CRM tools
• Meet monthly and quarterly sales targets

Required Skills & Experience

• 4–5 years of experience in international sales or business development
• Experience selling IT services, SaaS products, or AI solutions
• Strong understanding of sales and marketing fundamentals
• Excellent communication and negotiation skills
• Experience working with overseas clients and time zones
• Familiarity with CRM tools (HubSpot, Salesforce, Zoho, etc.)

Preferred Skills

• B2B sales experience
• Knowledge of digital marketing and lead generation
• Experience with US, UK, Europe, or Middle East markets

Why Join Us

• Work with cutting-edge IT / SaaS / AI products
• Exposure to global clients and markets
• Performance-based incentives and growth opportunities
• Fast-growing and collaborative work environment