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Customer Success Manager (B2B SaaS)
Customer Success Manager (B2B SaaS)
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Customer Success Manager (B2B SaaS)

Mayank Choudhary's profile picture
Posted by Mayank Choudhary
2 - 5 yrs
₹21L - ₹25L / yr
Bengaluru (Bangalore)
Skills
Customer Success
SaaS

Strong Key Account Management / Customer Success Profiles

2

Mandatory (Experience) – Must have 2+ years of hands-on experience in Key Account Management / Customer Success, with atleast 2+ years in managing complex, high-value client relationships and delivering measurable growth/retention targets.

3

Mandatory (Skill 1) – Must have strong commercial acumen, negotiation, and strategic problem-solving, with a clearly analytical, data-driven approach to managing accounts.

4

Mandatory (Skill 2): Must have proven experience in renewals, retention, upsell, cross-sell, and expansion within assigned accounts

5

Mandatory (Skill 3): Must have experience handling contract renewals, pricing discussions, and negotiation ownership

6

Mandatory (Skill 4) – Must have startup / lean-team experience and demonstrated ability to handle high pace and high account volume

7

Mandatory (Tool) – Proficiency with CRM tools, project management, and data analysis.

8

Mandatory (Industry) – Must come from a product-based tech company in the D2C commerce-enablement ecosystem (checkout/payments, fintech, engagement/retention SaaS, WhatsApp commerce, loyalty, logistics, or commerce ops), with direct hands-on experience in D2C retention and account expansion.

9

Mandatory (Market) – Must have exposure to the Indian market, with at least the most recent 2 years spent working in the Indian market. Purely global/international market experience will not be considered.

10

Mandatory (Note) – CTC is inclusive of 20 percent variable

11

Preferred (Background) – Engineering / technical background, or strong technical fluency explicitly valued by the client

12

Preferred (Functions) – Hands-on with QBRs, account strategy/forecasting (revenue, retention, satisfaction), and upsell/cross-sell-led account expansion.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Staffnixcom

Founded :
2025
Type :
Services
Size :
0-20
Stage :
Bootstrapped

About

First B2B Recruitment Agency Platform - Helping agencies grow faster and professionals find verified opportunities.
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Shubham Vishwakarma

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