Quality Analyst

Job Title: Customer Support Quality analyst

Location: Bangalore, Koramangala (walkin interview)

Job Type: Full-time

Reports To: Quality Lead

Experience: Minimum 2 to 3 years as a Quality

Analyst in a customer service environment

QA engineers don't apply!!

As a Quality Analyst, you will audit customer interactions across voice, chat and ticketing, email channels,

identify what is going wrong and why, and convert those findings into feedback and coaching that

measurably improves agent performance. The role carries end-to-end ownership of the quality cycle —

auditing against defined parameters, marking critical errors accurately, delivering structured feedback,

participating in calibration, identifying training needs and publishing quality reporting. You will work closely

with the Training team and with Operations, so findings translate into action on the floor rather than sitting

in a report.

Bachelor's degree or equivalent.

• Minimum 2 to 3 years of experience as a Quality Analyst in a customer service, customer support or

contact centre environment.

• Hands-on experience auditing interactions across at least one of voice, chat or ticketing, with exposure

to more than one channel preferred.

• Working knowledge of quality management or audit tools, and the ability to pick up a new platform

quickly.

• Sound understanding of quality parameters, critical error frameworks and audit governance.

• Practical experience of feedback mechanisms and coaching models, with a track record of feedback

that changed agent behaviour.Experience of participating in calibration and maintaining scoring consistency.

• Strong analytical skills and working Excel — pivot tables, lookups and comfort handling large audit data

sets.

• Excellent written and verbal communication, with the ability to write observations a third party can act

on without further explanation.

• Objectivity and the confidence to hold a position in a performance conversation, balanced with

empathy towards agents.

• Ability to manage multiple priorities and meet audit and reporting deadlines consistently.

Job Overview

We are hiring a Quality Analyst for US Payroll operations with experience in international voice processes and quality auditing. The candidate will be responsible for monitoring customer calls, auditing payroll-related transactions, ensuring process compliance, and improving overall service quality.

Key Responsibilities

• Monitor and evaluate international customer calls related to US payroll.
• Conduct quality audits to ensure compliance with SOPs and process guidelines.
• Review payroll-related queries, including salary discrepancies, deductions, tax withholding, payslips, and payment issues.
• Evaluate calls for communication, accuracy, customer handling, and resolution quality.
• Identify quality gaps and provide feedback and coaching to agents.
• Prepare quality reports, analyze performance metrics, and conduct root-cause analysis.
• Participate in calibration sessions with operations and training teams.
• Support process improvement initiatives to reduce errors and improve customer satisfaction.

Mandatory Requirements

• Minimum 4 years of total experience in an international voice process.
• Minimum 2 years of relevant experience as a Quality Analyst in US Payroll.
• Graduation is mandatory.
• International voice experience is mandatory; domestic voice experience will not be considered.
• Good English communication skills.
• Good knowledge of US payroll processes, deductions, and salary calculations.
• Experience in call monitoring, quality audits, and feedback sessions.
• Proficiency in MS Excel and quality reporting.
• Must be comfortable working in US night shifts.
• Must be comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.

Preferred Skills

• Knowledge of payroll systems such as ADP, Workday, or UKG.
• Understanding of quality metrics such as CSAT, QA Score, AHT, and FCR.
• Experience in BPO, BPM, payroll outsourcing, or HR operations.

Job Title: Corporate Quality MIS Analyst – Automotive / Wiring Harness

Company: Vi-Son Cables Pvt. Ltd.

Location: Mumbai – Corporate Office

Experience: 3–7 Years

Industry: Automotive / Auto Components / Wiring Harness

Job Summary

We are looking for a Quality MIS Analyst with experience in the Automotive, Wiring Harness or Auto Components industry to manage Corporate Quality MIS and reporting. The role will be responsible for consolidating quality data from all plants, analysing KPIs and preparing reports and dashboards for Management.

Key Responsibilities

• Consolidate plant-wise Quality MIS, KPIs and performance reports.
• Analyze PPM, rejection, rework, FPY, customer complaints, CAPA and 8D.
• Prepare MIS reports, dashboards, trend analysis and Management presentations.
• Coordinate with Plant Quality Teams for timely and accurate data.
• Identify quality trends, deviations and improvement areas.
• Maintain standardized Corporate Quality MIS and databases.

Key Requirements

• 3–7 years of experience in Automotive / Wiring Harness / Auto Components Quality.
• Strong knowledge of Quality MIS, Quality KPI reporting and data analysis.
• Proficiency in MS Excel, Pivot Tables, VLOOKUP/XLOOKUP, dashboards and PowerPoint.
• Knowledge of 7 QC Tools, 8D, CAPA and Root Cause Analysis.
• Strong analytical, coordination and communication skills.

Job Title: Corporate Quality MIS Analyst – Automotive / Wiring Harness

Location: Goregaon East

Experience: 3–7 Years

Industry: Automotive / Auto Components / Wiring Harness

Role Type: Corporate HO-Based

Job Summary

We are looking for a Corporate Quality MIS Analyst with 3–7 years of experience in the Automotive, Wiring Harness, or Auto Components industry. The candidate will be responsible for consolidating quality data from multiple plants, analysing Quality KPIs, preparing MIS reports and dashboards, and providing management-level insights for quality improvement.

Key Responsibilities

Consolidate plant-wise Quality MIS, KPIs, and performance reports.

Analyse PPM, rejection, rework, FPY, customer complaints, CAPA, and 8D data.

Prepare quality MIS reports, dashboards, trend analysis, and management presentations.

Coordinate with Plant Quality Teams to ensure timely and accurate data submission.

Identify quality trends, deviations, recurring issues, and improvement opportunities.

Maintain standardized Corporate Quality MIS formats, databases, and reporting systems.

Support management reviews with accurate quality data and analytical insights.

Track plant-wise quality performance and highlight gaps against defined targets.

Key Requirements

3–7 years of experience in Quality MIS / Quality Reporting within Automotive, Wiring Harness, or Auto Components.

Strong understanding of Quality KPIs, MIS reporting, and data analysis.

Advanced proficiency in MS Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and dashboards.

Good knowledge of PowerPoint and management presentation preparation.

Knowledge of 7 QC Tools, 8D, CAPA, Root Cause Analysis, PPM, Rejection, Rework, and FPY.

Strong analytical, coordination, communication, and reporting skills.

Experience coordinating with multiple plant/quality teams will be preferred.

Job Summary

We are looking for a detail-oriented QA Tester to join our technology team and ensure the quality, reliability, security, and performance of our FinTech products. The ideal candidate will have experience in manual and API testing, strong analytical skills, and an understanding of financial transactions, payment systems, and digital banking workflows.

The candidate will work closely with developers, business analysts, product managers, and other stakeholders to identify defects, validate business requirements, and deliver a seamless and secure user experience.

Key Responsibilities1. Functional and Manual Testing

• Analyze business requirements, functional specifications, and user stories.
• Prepare and execute test plans, test scenarios, and detailed test cases.
• Perform functional, regression, smoke, sanity, integration, and end-to-end testing.
• Validate web and mobile applications across different browsers, devices, and environments.
• Identify, document, track, and retest defects using tools such as Jira or similar platforms.
• Ensure product functionality aligns with business requirements and acceptance criteria.

2. FinTech and Financial Transaction Testing

• Test financial workflows such as fund transfers, payments, refunds, settlements, and transaction reversals.
• Validate transaction statuses, balances, fees, commissions, and applicable limits.
• Verify transaction accuracy, duplicate transaction prevention, and idempotency.
• Test failed, pending, successful, timed-out, and reversed transactions.
• Validate transaction histories, statements, reconciliation reports, and audit trails.
• Test edge cases involving insufficient balances, concurrent transactions, network failures, and partial failures.
• Verify role-based access, maker-checker approvals, and transaction authorization wherever applicable.

3. API Testing

• Perform REST API testing using Postman or similar tools.
• Validate request and response payloads, status codes, headers, authentication, and error handling.
• Test API integrations with payment gateways, banking systems, third-party service providers, and internal services.
• Validate data consistency across APIs, databases, and user interfaces.
• Test negative scenarios, boundary conditions, rate limits, retries, and timeout handling.

4. Database Testing

• Write SQL queries to validate data integrity and transaction records.
• Verify database entries against application behavior and API responses.
• Test data consistency, constraints, duplicate records, and transaction updates.
• Validate financial calculations and reconciliation data.

5. Automation Testing

• Develop and maintain automated test scripts using Selenium, Playwright, Cypress, or similar frameworks, where applicable.
• Automate repetitive functional and regression test cases.
• Integrate automated tests into CI/CD pipelines in collaboration with development teams.
• Analyze test execution results and troubleshoot failures.

6. Security and Performance Testing

• Support testing of authentication, authorization, session management, and access controls.
• Validate sensitive data masking and secure handling of financial information.
• Identify potential security vulnerabilities and coordinate with security teams.
• Assist with performance and load testing for transaction-heavy workflows using tools such as JMeter or similar platforms.

7. Documentation and Collaboration

• Maintain test documentation, defect reports, execution reports, and test evidence.
• Participate in sprint planning, requirement reviews, daily stand-ups, and retrospectives.
• Collaborate with cross-functional teams to resolve defects and improve product quality.
• Provide QA sign-off based on test results, defect severity, and release acceptance criteria.

Required Skills and Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 2–5 years of experience in software quality assurance or testing.
• Strong knowledge of manual testing concepts and software testing life cycle (STLC).
• Hands-on experience with test case design, defect lifecycle, and regression testing.
• Experience in API testing using Postman or similar tools.
• Basic to intermediate SQL knowledge.
• Understanding of web applications, client-server architecture, and REST APIs.
• Good analytical, problem-solving, communication, and documentation skills.
• Familiarity with Agile/Scrum methodologies and tools such as Jira.

Preferred Qualifications

• Experience in FinTech, digital payments, banking, lending, wallets, or financial services.
• Knowledge of UPI, IMPS, NEFT, RTGS, card payments, payment gateways, or similar payment systems, depending on the product.
• Experience with Selenium, Playwright, Cypress, or another automation framework.
• Familiarity with CI/CD tools and performance testing.
• Awareness of PCI DSS, KYC/AML requirements, data privacy, and financial compliance controls, as relevant to the product.

Key Performance Indicators (KPIs)

• Test coverage of business-critical requirements.
• Defect detection rate and defect leakage to production.
• Test execution efficiency and regression coverage.
• Accuracy of financial transaction validation.
• Timely completion of testing within release timelines.
• Effectiveness and reliability of automated test suites.
• Reduction in recurring production defects.

What We Offer

• Opportunity to work on innovative FinTech products.
• Collaborative and fast-paced work environment.
• Opportunities for technical learning and professional growth.
• Exposure to financial systems, payment integrations, and modern QA practices.

Job Summary

Seeking an experienced QA professional with strong expertise in functional testing, preferably within the banking domain. Automation testing experience will be an added advantage.

Key Responsibilities

• Perform functional testing of banking applications.
• Design, execute, and document test cases and test scenarios.
• Identify, analyze, and report defects and track them through resolution.
• Perform basic SQL queries for data validation and testing.
• Work with testing and collaboration tools including ALM/QC, JIRA, Confluence, and SharePoint.
• Work effectively within an Agile environment.
• Collaborate with business and technical teams to understand requirements and testing needs.
• Apply strong analytical and problem-solving skills throughout the testing lifecycle.

Required Skills

• 6–8 years of relevant testing experience.
• Strong experience in Functional Testing.
• Banking domain experience.
• Basic SQL knowledge and hands-on experience writing SQL queries.
• Experience with ALM/QC, JIRA, Confluence, and SharePoint.
• Strong analytical skills.
• Excellent oral and written communication skills.
• Experience working in an Agile environment.
• Automation testing experience is an added advantage.
• Knowledge of Card Payments is an added advantage.

Job Description:

As a QA Associate at Binocs, you will play a pivotal role in ensuring the highest quality standards for our software products. With a direct reporting line to the QA Lead, you will be involved in designing, implementing, and executing test plans to identify software issues. This role is ideal for someone with a strong technical background in engineering, experience in fintech or finance software companies, and a passion for quality assurance and detail-oriented testing.

Key Responsibilities:

• Test Plan Development: Create comprehensive and well-structured test plans and test cases based on product specifications.
• Quality Assurance: Execute test cases (manual or automated) and analyze results to ensure software quality.
• Issue Documentation: Document and track bugs, as well as collaborate with the development team to ensure timely resolution.
• Process Improvement: Identify, recommend, and implement improvements in testing processes to enhance efficiency and quality.
• Software Validation: Validate that product features meet requirement specifications and are free of defects.
• Cross-functional Collaboration: Work closely with the product management and development teams to understand product vision and deliver software that aligns with customer and market needs.

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or related field.
• 2+ years of experience in quality assurance, preferably within fintech or finance software companies.
• Familiarity with software QA methodologies, tools, and processes.
• Experience in writing clear, concise, and comprehensive test plans and test cases.
• Hands-on experience with both white box and black box testing.
• Strong knowledge of software QA metrics, including bug tracking and reporting tools.
• Excellent analytical skills and attention to detail.
• Effective communication skills and the ability to work in a fast-paced environment.

Benefits:

Joining Binocs means being part of a passionate team dedicated to transforming the loan management landscape. We offer a dynamic, innovative environment where your work directly contributes to our vision of efficient, transparent, and data-driven loan management. Our competitive compensation package, including equity, reflects our commitment to attracting and retaining top talent.

About Us:

Binocs.co empowers institutional lenders with next-generation loan management software, streamlining the entire loan lifecycle and facilitating seamless interaction among stakeholders.

Team: Binocs.co is led by a passionate team with extensive experience in financial technology, lending, AI, and software development.

Investors: Our journey is backed by renowned investors who share our vision for transforming the loan management landscape: Beenext, Arkam Ventures, Accel, Saison Capital, Blume Ventures, Premji Invest, and Better Capital.

Position: Test Engineer

Company : Mayura Consultancy Services

Experience: 2 to 4 yrs

Location : Bangalore

Work Location: Work From Home(WFH)

Apply : Please apply using the URL below Once you complete the application form, we will review your profile and get back to you.

Website :

https://www.mayuraconsultancy.com/careers/test-engineer-opening-mcs?r=jlp

MCS is seeking a meticulous and detail-oriented experienced Test Engineer with minimum of 2 Years of relevant experience to join our team. As a Test Engineer, you will play a crucial role in ensuring the highest standards of quality and efficiency in our products or services. Your primary responsibility will be to assess and evaluate processes, identify areas for improvement, and develop strategies to enhance quality across all aspects of our organization.

Responsibilities

• Develop and implement quality assurance standards, procedures, and methodologies to ensure consistency and excellence in our products, services, or processes.
• Conduct comprehensive evaluations and audits of products, services, or processes to identify deviations, defects, or areas of improvement.
• Maintain detailed records of quality assessments, findings, and recommendations.
• Create and update quality documentation, including standard operating procedures.
• Investigate the root causes of quality issues and collaborate with relevant teams to implement corrective and preventive actions.
• Provide guidance and training to teams and employees on quality standards, best practices, and continuous improvement methodologies.
• Establish feedback mechanisms and channels for employees and customers to report quality-related concerns or suggestions for improvement.
• Prepare and deliver regular reports on quality performance, highlighting areas of success and areas requiring attention.
• Ensure that our processes and products adhere to relevant industry standards, regulations, and compliance requirements
• Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance quality.

Qualifications:

• Bachelor's degree or Master's degree in a relevant field (Quality Management, Business, Engineering, etc.)
• Proven experience of 1-2 years as a Test Engineer.
• Strong analytical and problem-solving skills.
• Proficiency in quality management tools and methodologies (e.g., Six Sigma, Lean, ISO standards).
• Excellent communication skills.
• Attention to detail and a commitment to precision.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with quality management software and tools.

If you have a keen eye for detail, a passion for process improvement, and the ability to drive positive change, we invite you to apply. This role offers the opportunity to make a significant impact on our organization's quality standards and contribute to our ongoing success. Apply today to be a part of our quality-driven team!

The EDI QA Analyst works closely with external vendors during implementations to communicate testing expectations, coordinate validation activities, and address vendor feedback. Operating in a production-adjacent environment, the role ensures data accuracy, file integrity, and carrier readiness through structured test planning, test data preparation, scenario validation, defect identification and classification, and thorough documentation within the carrier file/EDI delivery lifecycle.

In addition, the analyst collaborates cross-functionally with requirements, development, and implementation teams to develop comprehensive test plans, manage testing activities, and work through ticketing queues to ensure timely and high-quality file delivery.

Post-production, the EDI QA Analyst is responsible for ongoing monitoring, review, and resolution of carrier error reports, while identifying trends and opportunities for continuous process improvement.

Key Responsibilities and Duties

Carrier/Vendor File Validation

•     Validate outbound carrier/vendor files (ANSI/HIPAA 834 and related formats) for structural integrity, format compliance, eligibility accuracy, and carrier-specific requirements before transmission.

•     Collaborate with external carriers/vendors and internal teams, including development and operations, to validate file behavior and resolve discrepancies.

Scenario-Based Testing

•     Develop and execute structured test scenarios covering eligibility rules, enrollment transactions, life events, and carrier-specific behaviors across internal and external testing phases.

End-to-End Data Reconciliation

•     Trace and reconcile data from upstream systems through platform outputs to final vendor files using SQL, reports, and control totals to ensure data integrity.

•     Test Planning & Requirements Traceability

o  Translate carrier/vendor and business requirements into structured test plans, reusable test cases, and traceable validation scenarios aligned to standardized templates.

•     Test Data Preparation

o  Identify, prepare, and manage representative test populations across systems and reporting environments to support validation cycles.

•     Defect Identification & Routing

o  Analyze validation results, classify defects (requirements, configuration, data, system issues), and manage QA tickets through defined workflows, ensuring proper routing, status tracking, ownership, and timely closure.

•     Documentation & Continuous Improvement

o  Provide regular status updates on QA progress, risks, and dependencies aligned to timelines and release schedules.

o  Maintain QA documentation (test plans, validation evidence, file layouts, queries, defect patterns) while building reusable test assets, vendor test plan libraries, and supporting future automation initiatives.

o  Help establish and maintain a vendor test plan library in support of all vendor relationships.

o  Drive automation and validation improvements.

•     Production Monitoring & Carrier Error Resolution

o  Review carrier acknowledgement and error reports (e.g., 999, rejection reports)

o  Investigate and resolve rejected records.

o  Coordinate corrections and reprocessing.

o  Ensure timely resolution within SLA.

•     Trend Analysis & Continuous Improvement – Post-production

o  Analyze recurring carrier errors and identify patterns.

o  Provide insights into upstream data or configuration issues.

o  Recommend improvements to reduce rework and increase first-pass success.

Required Qualifications

•     Bachelor’s degree in Computer Science or a related technical field (or equivalent experience).

•     Minimum of 2 years of experience in health insurance or Health & Welfare (H&W) benefits administration.

•     Experience working with carrier files, EDI transactions, or HIPAA 834 files in a production or operational environment.

•     Strong understanding of eligibility and enrollment processes, including effective date logic and life event transactions.

•     Hands-on experience with SQL for data validation, reconciliation, and defect analysis.

•     Strong analytical skills with a high level of attention to detail, especially in regulated environments with low tolerance for error.

Preferred Qualifications

•     Familiarity with QA best practices and Quality Management Systems (QMS), including frameworks that ensure consistent compliance with customer and regulatory requirements while driving continuous improvement and efficiency.

•     Experience with EDI testing and carrier integration environments.

•     Exposure to COBRA processes within benefits administration.

•     Experience with test automation and test case management tools.

•     Familiarity with AI-assisted testing or quality engineering practices.

•     Experience in preparing, validating, and analyzing test data across multiple systems.

•     Solid understanding of data models and relational database concepts.

•     Experience using defect tracking and ticketing systems such as JIRA (or similar tools).

Title                                 : Senior Data & AI Quality Engineer (Ingestion · Evaluation · Testing)

Experience                    : 5+ years

Work type                      : Chennai - Work from Office/ Other Locations - Remote

Employment Type      : Full Time

Notice Period               : Immediate

Work Day                       :Mon to Fri

Key Responsibilities:

• Ingestion pipelines: Confluence, SharePoint/Microsoft 365 (Graph), and repository connectors — parsing, chunking, metadata, incremental sync, data-quality controls
• Synthetic and non-production data design: corpora shaped to banking IT content (runbooks, incidents, KB articles, change records) with realistic permission structures — the foundation of the cloud-first build
• The evaluation harness as a product: golden question sets, retrieval precision/faithfulness/citation-accuracy scoring, the zero-leakage permission suite, the zero-unauthorized-actions agent suite; CI-integrated regression gates
• Performance and load testing with the platform engineer: concurrency profiles, soak tests, degraded-mode behavior
• UAT orchestration and defect triage across both use cases; acceptance evidence packs per milestone
• Measurement reporting foundations: the before/after value metrics (time saved per incident, per search) the client's executives receive monthly

Technical Skills:

• 5+ years across data engineering and quality engineering with production Python; you have built pipelines AND the tests that police them
• LLM evaluation experience: has designed or operated retrieval/generation quality measurement with numeric thresholds (RAGAS-class metrics, custom harnesses, or equivalent) — not just eyeballed outputs
• Document-processing depth: parsing real enterprise content (tables, permissions, versions, mess), chunking trade-offs, metadata design

• Test-suite craftsmanship: negative and adversarial test design — the leakage suite is a security artifact, and you think like an attacker when writing it
• Load/performance testing experience (Locust, k6, or equivalent) and defect-triage discipline

Strongly Preferred :

Synthetic-data generation for regulated domains; Microsoft Graph and Confluence APIs; Milvus/pgvector; Splunk data onboarding; UAT facilitation with business users; banking data-handling standards

About Ampera: 

Ampera Technologies, a purpose driven Digital IT Services with primary focus on supporting our client with their Data, AI / ML, Accessibility and other Digital IT needs. We also ensure that equal opportunities are provided to Persons with Disabilities Talent. Ampera Technologies has its Global Headquarters in Chicago, USA and its Global Delivery Center is based out of Chennai, India. We are actively expanding our Tech Delivery team in Chennai and across India. We offer exciting benefits for our teams, such as 1) Hybrid and Remote work options available, 2) Opportunity to work directly with our Global Enterprise Clients, 3) Opportunity to learn and implement evolving Technologies, 4) Comprehensive healthcare, and 5) Conducive environment for Persons with Disability Talent meeting Physical and Digital Accessibility standards.