50+ Customer Service Jobs in India

Company Description

AI NXT Technovations Private Limited is a fintech company in the BFSI sector, focused on revamping

the KYC process for companies. By leveraging Artificial Intelligence, we optimize back-office

processes, reduce costs, and enhance data security to track malicious transactions. Our goal is to

provide end-to-end onboarding solutions and promote paperless Digital KYC DIY processes for our

customers.

Role Description

The Sales Executive will be responsible for driving the sales efforts of the organization by identifying

new business opportunities, maintaining relationships with existing clients, and achieving revenue

targets. The ideal candidate should possess excellent communication skills, have a passion for sales,

and be able to work independently to meet deadlines and achieve goals.

Qualifications

•

Customer Service Representatives and Customer Support skills

•

Customer Satisfaction and Customer Service skills

•

Customer Experience skills

•

Excellent communication and interpersonal skills

•

Problem-solving and conflict resolution abilities

•

Knowledge of the BFSI sector is a plus

Female candidate prefer

•

Minimum of a Batchelors required.

•

• Freshers allowed

We are Hiring for

Process : Travel Airline Process/ Voice Process/ Customer Service

Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.

We are looking for the people who have the excellent communication and sales skills.

1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.

About Salary : No bar for the right candidate.

We are looking for the immediate joiners.

Hands on GDS will be an added advantage.

company link : https://epivsolution.com/

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

Welcome to Growing Stars Consulting, where your professional journey meets limitless possibilities. Unleash your potential with tailored services that elevate your career, offering opportunities to earn, work, and play in vibrant global destinations. As a premier IT, Non-IT, and BPO Services firm rooted in India, our headquarters in Aligarh spearhead a vision to be a world-class staffing services provider. At Growing Stars Consulting, we are driven by India Recruitment professionals dedicated to managing clients and shaping careers with a global touch.

#growingstarsconsulting

Role Description

This is a full-time on-site role for a Process Associate at Growing Stars Consulting in Jaipur. The Process Associate will be responsible for tasks related to analytical processes, customer service, communication, finance, and business process outsourcing (BPO).

Qualifications

• Analytical Skills, Finance, and Business Process Outsourcing (BPO) skills
• Customer Service and Communication skills
• Strong attention to detail and problem-solving abilities
• Ability to work efficiently in a team environment
• Experience in process improvement is a plus
• Bachelor's degree in Business Administration or related field

This is a full-time on-site role for an IT Sales Business Development at Chimera Technologies Private Limited in Bengaluru. The role involves day-to-day tasks associated with driving IT sales, developing business opportunities, and cultivating relationships with clients. The Business Development Manager will be responsible for achieving sales targets, creating strategic sales plans, and promoting the company's services and solutions.

• Understand and promote Chimera’s services.
• Generate, nurture, and convert leads into sales.
• Ideate impactful campaigns aligned with Chimera’s capabilities.
• Demonstrate software applications and technology solutions to prospective customers.
• Independently write proposals and validate technical proposals with delivery teams.
• Understand and analyze the competition landscape.
• Be socially active and write case studies or posts for LinkedIn.

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Welcome to Growing Stars Consulting, where your professional journey meets limitless possibilities. Unleash your potential with tailored services that elevate your career, offering opportunities to earn, work, and play in vibrant global destinations. As a premier IT, Non-IT, and BPO Services firm rooted in India, our headquarters in Aligarh spearhead a vision to be a world-class staffing services provider. At Growing Stars Consulting, we are driven by India Recruitment professionals dedicated to managing clients and shaping careers with a global touch.

#growingstarsconsulting

Role Description

This is a full-time on-site role for a Chat Support Executive at Growing Stars Consulting in Jaipur. The Chat Support Executive will be responsible for tasks related to analytical processes, customer service, communication, finance, and business process outsourcing (BPO).

Qualifications

• Analytical Skills, Finance, and Business Process Outsourcing (BPO) skills
• Customer Service and Communication skills
• Strong attention to detail and problem-solving abilities
• Ability to work efficiently in a team environment
• Experience in process improvement is a plus
• Bachelor's degree in Business Administration or related field

Welcome to Growing Stars Consulting, where your professional journey meets limitless possibilities. Unleash your potential with tailored services that elevate your career, offering opportunities to earn, work, and play in vibrant global destinations. As a premier IT, Non-IT, and BPO Services firm rooted in India, our headquarters in Aligarh spearhead a vision to be a world-class staffing services provider. At Growing Stars Consulting, we are driven by India Recruitment professionals dedicated to managing clients and shaping careers with a global touch.

#growingstarsconsulting

Role Description

This is a full-time on-site role for a Process Associate at Growing Stars Consulting in Jaipur. The Process Associate will be responsible for tasks related to analytical processes, customer service, communication, finance, and business process outsourcing (BPO).

Qualifications

• Analytical Skills, Finance, and Business Process Outsourcing (BPO) skills
• Customer Service and Communication skills
• Strong attention to detail and problem-solving abilities
• Ability to work efficiently in a team environment
• Experience in process improvement is a plus
• Bachelor's degree in Business Administration or related field

Telesales Executive

• Roles and Responsibilities

1. Follow and adapt the sales script and strategy to meet the needs of potential clients and optimize performance.

2. Engage with potential clients via phone to explain the benefits and features of our financial products.

3. Convert leads into sales by understanding client needs and offering suitable financial solutions.

4. Provide detailed and accurate information about our range of financial products, including trading services, NCDs, mutual funds, equities, and fixed deposits.

5. Guide clients through the process of investing in our financial products, ensuring all necessary documentation and procedures are handled correctly.

6. Assist clients with account setup, transactions, and any related queries.

7. Accurately maintain records of customer interactions, including feedback, orders, and queries.

8. lnform customers about new financial products, services, and promotions.

9. Meet or exceed weekly/monthly sales targets by developing and executing effective telesales strategies.

10. Continuously improve sales techniques and approaches based on performance metrics and feedback.

• Required Skills and Qualifications

1. Min. HSC passed

2. Previous experience of 2-5 years in a telesales or similar field.

3. Proficient in MS Office.

4. Excellent verbal and written communication skills.

• Benefits

1. Competitive salary upto 35,000 PM with attractive performance-based incentives.

2. Supportive work environment with ample opportunities for career growth and development.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

SafEarth is seeking a motivated and results-driven Junior Sales Manager to join our dynamic sales team. This role is perfect for a proactive individual who is eager to develop their career in sales and contribute to our mission of advancing solar energy solutions.

Key Responsibilities:

Sales Execution: Assist in the development and execution of sales strategies to achieve company targets and increase market share.

Lead Generation: Identify and qualify new sales leads through various channels, including research, networking, and cold calling.

Client Relationship Management: Build and maintain strong relationships with new and existing clients, understanding their needs and providing tailored solutions.

Product Knowledge: Maintain an in-depth understanding of SafEarth's products and services, and effectively communicate their benefits to potential customers.

Sales Reporting: Track and report on sales activities, progress, and results using CRM software and any other tools.

Team Collaboration: Work closely with the marketing, product development, and customer service teams to ensure a seamless customer experience and alignment of sales strategies.

Qualifications:

Education: Bachelor’s degree in Engineering, Business, Environmental Science, or a related field.

Experience: Minimum 6 Months of experience in sales or a customer-facing role, preferably within the renewable energy sector. Candidates with internship experience are also encouraged to apply.

Skills: 

  - Strong communication and interpersonal skills.

  - Ability to understand and articulate technical concepts.

  - Proficiency in Microsoft Office Suite and CRM software.

  - Excellent organizational and time management skills.

Attributes:

  - Self-motivated and goal-oriented.

  - Ability to work independently and as part of a team.

  - Adaptability and willingness to learn.

  - Passion for renewable energy and sustainability.

Language skills: Proficiency in English is mandatory. Working proficiency in at least one regional language either Kannada or Tamil is required.

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

Join as a crucial member of Fresh Prints’ Finance Team (Remote Working)

Fresh Prints is an NYC-based custom apparel company. We are one of the fastest-growing brands in the US with over 60% growth rate in the last decade. Our people are a critical factor in helping us achieve this growth.

We are looking for amazing people who would love to have international exposure and are interested in working for a popular New York-based company. We need a focused team player who has excellent communication skills and attention to detail. You’ll learn tons about a lot of different aspects of finance. And for the right person, this role offers an uncapped opportunity.

Description of the Role

As a member of our Finance Team, you're going to have wide-ranging responsibilities and goals. However, your primary focus will be to manage our entire invoice collection process. You will be responsible for making sure we receive timely payments of over $40 million a year in revenue. 

On a day-to-day basis, this means:

• Following up with customers on open and overdue invoices
• Handle case escalations and complex invoices
• Coordinating with Universities, Student organizations, and companies on invoice payments
• Tracking and reporting on overall collections metrics
• Applying check and Venmo payments to invoices
• Taking card payments over the phone
• Applying discounts and refunds to invoices
• The Unknown - we're always looking to find new ways to improve and we also want you to take ownership of projects you think can add value

Requirements

• 3+ years of experience in the Finance/Collections/Accounts Receivable field
• Excellent communication skills and proficiency in English are a must
• Customer centric
• Good problem-solving skills

Personal Attributes

• Proactive: You believe it’s always on you to make sure anything you do is a success.
• In love with a challenge: You revel in solving problems and want a job that pushes you out of your comfort zone.
• Goal-oriented: You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go.
• Open to change: You’re inspired by the endless ways in which everything we do can always be improved.
• Calm under pressure: You have a sense of urgency but channel it into productively working through any issues.
• Super attentive to detail: You have an eagle’s eye for detail and can catch any mistake within seconds.

Compensation & Benefits

• Competitive annual salary
• Health Insurance
• Learning opportunities 
• Working in a great culture

Details

• This is a WFH role
• Hours are Monday - Friday, 8:00 AM to 5 PM (EST)

At the end of the day, we’re confident that you’ll love this role because we’ll train you, set goals, and then give you the keys. You’ll be held directly responsible for driving results, the way you were for your own business. And you’ll do that surrounded by a team of incredibly talented, dedicated, and ambitious people who’ll challenge you to grow every day.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

Job description:

Responsibilities: 

• Managing retail operations, including cash, store operations, inventory, and shelf-life management  
• Recruiting, managing, motivating, and training the teams   
• Driving store-level, corporate and bulk-order sales   
• Managing store assets and equipment   
• Executing and maintaining in-store visual merchandising   
• Resolving customer concerns in a diplomatic manner   

Candidate Qualifications & Skill Requirements: 

• Graduation in any stream  
• MBA/Diploma in Retail Management not mandatory but advantageous  
• 5-8 years' experience in luxury retail, food retail, or hospitality out of which at least 2 years in a team manager role   
• Excellent customer handling and communication   
• Must be well organized and diligently structured in their approach to any engagement   
• An uncompromising focus on execution with a no-nonsense attitude toward goals and deliverables    
• Immediate joiners preferred.  

Job Location: Palladium Mumbai.

Reporting Manager: Operations Manager 

Timeframe: Immediate 

About us 

• Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world.  Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on.

• The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals.
• The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly.
• Understand customers' needs and recommend appropriate solutions, negotiate with clients to help them move down the sales funnel.
• Record client feedback and maintain a customer database.

Position: Team Leader

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/

Location: Vijayawada, Andra Pradesh

Language: English

Salary: 5 LPA to 6 LPA

We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential.

Requirements:

•   A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous.

•  Experience in sales is necessary.

•  Strong sales ability, business acumen, and commercial awareness.

•  Excellent communication, interpersonal, and customer service skills.

•  Strong leadership abilities.

•  Good time management, strategic planning, and organizational skills.

Responsibilities:

•  Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members.

•  The responsibilities of a Team Leader Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.

•  Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling.

• Guides sales personnel to function efficiently by capitalizing on their passions and capabilities.

Responsibilities

• Handling customer queries via any support channel

• Approach all queries with customer centric attitude

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate Requirements

• 1 to 5 years’ experience in a customer support role

• Can handle verbal and non-verbal process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)

1. Excellent Communication Skills required
2. Minimum 6 months in international sales process or 1 year in customer support

Perks

• Salary On 1st
• Incentives upto 1 lakhs

 Listening to our B2B Customer’s concerns and handling product related complaintsor

queries on TAT basis.

 Contribute ideas to resolve customer problems to improve productivity.

 Maintain and update customer documentation as needed.

 Handle customer complaints, provide appropriate solutions and alternatives withinthe time

limits; follow up to ensure resolution.

 Actively listen to the concerns with a Solution Oriented approach.

 Manage transactions over CRM

NOTE -

1. Exciting Work Culture at Product Based Firm 

2.Male Candidates are preferred. 

3. Salary - 16k (FRESHERS) upto 23k inhand (Depending upon experience)

4. 6 day working with rotational week offs (DAY SHIFT - Any 9 hours) 

5. Overtime pay and Medical Benefits 

6. Full time Work from Office Role 

7. Upskilling and continual education 

8. Office Location - AltF Coworking Suncity Success Tower, Golf Course Ext Rd, Sector 65, Gurugram, Haryana 122005

About JNJ Technologies

• Our company name is JNJ Technologies & Services. It is 

based out of Andra Pradesh, Vijayawada startup 

company. We have started in 2023, And it is servicesbased company for 2 wheelers and 4 wheelers

• We are dealing with subscription plan of Bike & Car

Subscription package start from 4999-21,999.

• We are having verities of subscription plan variable in 

duration.

• We offer a wide range of services including vehicle body 

repair, brake repair, vehicle grooming, and 24/7 

breakdown assistance.

.BUSINESS DEVELOPMENT ASSOCIATE

ROLES

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. 

Job Location: Work from home

Selection process: HR Round followed by group discussion and sales manager round.

Qualification: Any Graduate/Post Graduate

Salary offered: As per industry standards

Working days: 6 days          Sunday is off

Shifts:10:00am -7:00pm

Mandatory language: English 

Laptop/wi-fi: candidates are to use their own laptops,

Additional Compensation: If applicable, this will be decided on the basis of your designation.

Key responsibilities:

1. Creating an inspiring team environment with an open communication culture

2. Setting clear team goals

3. Oversee day-to-day operation

4. Monitor team performance and report

5. Motivate team members

6. Generate sales through customer referrals

7. Review the sales team performance and explore sales improvement initiatives to achieve the sales targets for the project

8. Conduct sales review meetings with the sales team on a periodic basis

9. To recruit good quality prospective sales candidate and ensure that they are completing probation in order to achieve the sales target set by the company

Summary

Join Dreamcast, a leader in the event tech industry, as our new Client Servicing specialist. Embrace the opportunity to contribute to creating exceptional event experiences by blending client servicing with cutting-edge streaming technology. In this role, you'll be at the heart of ensuring client satisfaction by offering tailored tech solutions for virtual, hybrid, and in-person events. Collaborate closely with our diverse team of developers, designers, and event planners to bring innovative ideas to life, ensuring each event is memorable. Unique to this position is the chance to grow within an environment that values creativity and continuous learning. As part of the Dreamcast family, you will have access to unparalleled growth opportunities in the evolving Event-Tech landscape. This role is perfect for individuals passionate about technology's power to transform events, aiming to deliver first-class service while pushing the boundaries of what's possible in the event industry.

Responsibilities

• You will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism and enthusiasm at every stage of their event-planning process.
• We expect you to conduct thorough onboarding sessions for clients, guiding them through our SaaS products and demonstrating how these solutions can enhance their event experiences.
• You shall coordinate closely with our technical team to troubleshoot any issues that arise during the setup or execution of virtual, in-person, or hybrid events, providing timely and effective solutions.
• You will be responsible for managing client expectations, keeping them informed about project progress, and setting realistic timelines to ensure a seamless experience.
• We expect you to gather client feedback post-event, analyzing it to identify areas for improvement in our services or technology suite, thereby contributing to continuous product enhancement.
• You shall keep abreast of industry trends and developments, sharing insights with both clients and our internal teams to foster innovation within our event tech solutions.
• You will develop tailored proposals that match the specific requirements of each client, incorporating our range of tech solutions to meet and exceed their event objectives.
• We expect you to participate actively in team meetings, offering creative ideas and strategies for enhancing client satisfaction and driving the growth of Dreamcast's event tech suite.

Requirements

• You must possess strong technical skills with the ability to swiftly troubleshoot streaming issues during live events, ensuring a seamless experience for all attendees.
• You should have a deep understanding of various streaming platforms and technologies and be capable of advising on the best solutions tailored to each event's unique needs.
• You are expected to maintain excellent communication with clients, understanding their requirements and providing updates throughout the event planning and execution process.
• You must demonstrate proficiency in using our Event-Tech Suite software, effectively managing and integrating it into client events for an enhanced experience.
• You will be responsible for conducting pre-event testing and rehearsals, guaranteeing that all technical aspects operate flawlessly.
• You ought to collaborate closely with other team members to develop innovative event concepts that leverage our technology to meet and exceed client expectations.
• You are required to provide training and support to clients on how to use our SaaS products effectively, ensuring they maximize the value of our services.
• You should actively stay informed about the latest trends and advancements in event technology, applying this knowledge to continually improve our offerings.

Skills

• Client relationship management
• Streaming technology expertise
• Event planning proficiency
• SaaS product knowledge
• Technical troubleshooting
• Digital content distribution
• Customer service excellence
• Hybrid event coordination
• Project management skills
• Virtual platform navigation

We are seeking talented and motivated Telesales Representatives to join our dynamic sales team. In this role, you will be responsible for proactively reaching out to potential customers, promoting our products and services, and converting leads into successful sales.

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years. 

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.  

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

Who You Are: 

You are looking for an opportunity to bring your customer centric approach and thinking to an impactful role that allows you to perform various administrative and support tasks, including answering customer emails, chats and text messages, scheduling customer meetings, greeting customers and managing our video conferencing community room/lobby, in addition to tracking and maintaining customer entry logs and call queues. You will be a client facing facilitator to our team for intake of customers and well as following our culture and performance standards. 

You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams.

To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

What You’ll Be Doing:

• Duties to include: greeting customers, updating the call queue, managing lobby, responding to SMS and email; in addition to building templated customer accounts information when needed
• Answers video calls, chats and emails and will schedule appointments with team members 
• Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM
• Create best practices on waiting room etiquette and maintaining a great zoom room environment
• Enter data into spreadsheets or update office calendars
• Answer and route customer phone calls and oversee transfers
• Assist and send reviews for customers to complete and score/rate their customer experience
• Monitor and logging all systems and customer data to ensure they are up and running properly and timely service is provided
• Assisting and prioritizing at-risk and urgent customer needs in a quick fashion
• Responsible for pipeline organizing and creating task reminders for the team
• Increase your product knowledge and skills by participating in department meetings and trainings
• Other duties may be assigned and/or modified as business needs change

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Experience/Education/Certifications Required:

• Graduation required
• Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
• Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
• Experience answering high call volume calls and solving customer’s needs preferred
• Excellent phone, email and instant messaging communication skills
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
• Patience and listening skills to respond appropriate and interact positively with customers
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
• Emotional intelligence with the ability to adjust your communication style based on the nature of the call
• The ability to build lasting first impressions and relationships with customers
• Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions
• Reliable high speed internet/WIFI connection at home with little to no interruptions
• Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
• Knowledge of HighLevel products and services preferred
• Intermediate MAC computer skills including use of multiple monitors and applications
• Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

BDA and BDE

ROLES

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. 

Job Location: Work from home

Selection process: HR Round followed by group discussion and sales manager round.

Qualification: Any Graduate/Post Graduate

Salary offered: As per industry standards

Working days: 6 days          Sunday is off

Shifts:10:00am -7:00pm

Mandatory language: English 

Laptop/wi-fi: candidates are to use their own laptops,

Additional Compensation: If applicable, this will be decided on the basis of your designation.

About us

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Position: Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of successful customer service and management skills. Along with the team, you will ensure that the customer experience delivers the brand values.

Duties & Responsibilities:

• Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
• Replenishing retail shelves as per store requirement
• Managing store visual merchandising and managing customer billing and gift-wrapping
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
• Maintaining a safe and healthy work environment
• Following the cleaning and hygiene guidelines set by the store

Candidate Qualifications & Skill Requirements:

• Candidate should ideally have 2- 3 years of experience in a similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask

Reporting Manager: Store Manager

Roles and Responsibilities 

1. Have to attend Walk in Customers and convert into sales. 
2. Have to manage ground level team
3. Submit timely reports 

Requirements-

For Female Candidates: 

• Good Communication 
• Should be presentable 
• Language proficiency should be Hindi and English both

For Male Candidates:

• Must have good communication 
• Must be presentable 
• Must have driving license 
• Must be able to drive both automatic and manual cars 

Roles and Responsibilities 

1. Have to attend Walk in Customers and convert into sales. 
2. Have to manage ground level team
3. Submit timely reports 

Requirements-

For Female Candidates: 

• Good Communication 
• Should be presentable 
• Language proficiency should be Hindi and English both

For Male Candidates:

• Must have good communication 
• Must be presentable 
• Must have driving license 
• Must be able to drive both automatic and manual cars 

• Sales Consultants:
• 
  
• Responsibilities:
• Interact with clients to understand their travel requirements and preferences.
• Present and promote our holiday packages and services effectively.
• Close sales and achieve monthly targets.
• Build and maintain strong client relationships to ensure repeat business.
• Requirements:
• Excellent communication and negotiation skills.
• Proven track record in sales or customer service.
• Passion for travel and knowledge of tourist destinations.
• Ability to work in a fast-paced environment.

Hardly are we searching for professionals with experience in the travel and tourism industry alone.

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and services Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

• 1.Sales Consultants:

Responsibilities:

• Interact with clients to understand their travel requirements and preferences.
• Present and promote our holiday packages and services effectively.
• Close sales and achieve monthly targets.
• Build and maintain strong client relationships to ensure repeat business.

Requirements:

• Excellent communication and negotiation skills.
• Proven track record in sales or customer service.
• Passion for travel and knowledge of tourist destinations.
• Ability to work in a fast-paced environment.

• 2. Tele Marketing Executives:

Responsibilities:

• Reach out to potential clients via phone calls to introduce our services.
• Schedule appointments or follow-ups for the sales team.
• Maintain accurate records of calls and customer details.
• Requirements:
• Strong communication skills with a pleasant telephone manner.
• Previous experience in telemarketing or customer service preferred.
• Goal-oriented and self-motivated.
• Ability to handle rejection positively and persistently.

• 3. Business Development Executives:

Responsibilities:

• Identify and prospect potential clients through various channels.
• Develop and implement strategies to expand our client base.
• Requirements:
• Strong networking and relationship-building skills.

Preferred Candidate Profile:

• Candidates residing in or near

for sales and tele ( Koramangala or travelable distances) for BD ( Koramangala, hebbal, Whitefield)

• Immediate availability for joining.
• Enthusiastic individuals with a passion for sales and customer service.
• Ability to complete the target.

Perks and Benefits:

• Attractive salary package with lucrative incentives.
• Comprehensive training and development programs.
• Opportunity for career growth and advancement.
• Exciting incentives based on performance.
• PF and other benefits.

• Should guide store visitors and sell the products.
• Responsible for all stores functions.
• Shall be responsible for maintaining all store records.
• Preparation of stocks statements.
• Preparation of Purchase Orders.
• Day to day issues and receipts, ledgers, stock statement reports and DMR
• Preparation of Daily & Monthly Consumption Report.
• Checking of received Material with invoice and purchase order.

Required Skills:

• Should have computer Knowledge
• Good listening, presentation and decision making skills

Roles & Responsibilities: 

• Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners 
• Act as single point contact for all client queries. 
• Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups. 
• Managing the entire show of Account Management and supporting clients.
• Owning the long term as well as the short-term growth strategy of the account(s).
• Participate in internal planning activities to develop schedules and align resources for projects and support activities. 
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker. 
• Find opportunities to bring in automation/orchestration in order to enhance client service experience. 
• Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully. 
• Understand client needs and address within defined TAT 

Knowledge & Experience: 

• Bachelor's degree and demonstrated prior Account/Service Management experience.
• Information Technology experience 
• Strong written and oral communication skills. 
• Strong Microsoft Office skills (Excel, PowerPoint ) 
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment 
• Understand technical risks and supportability parameters 
• Strong decision-making skills. 
• The ability to analyse, think innovatively, adapt and drive new best practices.
• The ability to farm the account through relationship management.

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.
• Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing and chat systems.
• Investigate and understand user issues using effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary and guide users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• The position requires approximately 9 hours of work per weekday.
• Opportunity for long-term growth and additional responsibilities within the organization.

Hiring Process

1. Resume Fitment:

Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.

2. Phone Screening:

If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.

3. Virtual Interview-1 with InEvolution:

Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.

4. Written Assessment:

Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.

5. Virtual Interview-2: Technical Round with Client:

Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.

6. Offer:

The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.

• Excellent verbal & written communication skills.
• Manage Email Process- Payment, Refunds, Cancellation etc.
• Responsible to provide timely & effective resolutions to customers through emails, chat, etc.
• Knowledge of payments and fintech would be plus

Webvio is urgently hiring for US Travel Sales Executives for the Kolkata Location.

**Exp candidates in International Sales can apply only**

Shift Timing:-US Shift(Night Shift)

Salary:- 18k-26k inhand+Incentives upto 2lakhs

Required Candidate profile

The candidate should be very good at English Communication Skills.

Should have minimum 2yrs of exp in International Sales

Should be comfortable with US Shift

Should be eager to earn Incentives

Perks and benefits

Salary on 1st of every month

Stable work life

1.Outbound calls

2.Product/Service Knowledge

3.Lead Generation

4. Relationship Building

5. Sales Pitch

6.CRM Management

7.Follow Up

8.Collaboration

Roles & Responsibilities:

• Make outbound customer calls to promote and sell a product.

• Meeting Daily Target of GMV, calls & Conversion.

• High drive - to take ownership and get it done

• Handling Customer queries over the call.

• Contributes to team effort by accomplishing related results as needed.

Eligibility:

• Any Graduate.

• Minimum 1 year of experience in sales.

• Excellent communication, interpersonal and presentation skills.

• Basic Knowledge of MS Excel/MS Word.

• Rotational off.

• Should be flexible for 6 days working as per the process requirement.

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support team. This team is a vital part of the organization, as we're the first point of call for our 8,000+ customer base (and growing! ). We aim to deliver world-class service & make customers feel part of the team, working closely together to resolve technical issues.

Responsibilities:

• Answering incoming support queries from our customers via calls and live chat
• Logging and responding to customers through our ticketing system, Zendesk
• Managing assigned tickets promptly, ensuring customers are kept up to date
• Resolve customer queries using remote support software, following all correct processes to come to a timely resolution
• Assist in updating and building our customer knowledge base & best practice guides
• Meeting SLA's and KPI's

Requirements:

• Tech-savvy and have a passion for customer service
• A strong problem solver and think logically at all times
• An advocator of our one-team mentality and a great team player
• A great listener and pride themselves on their impeccable communication skills
• Great at driving their personal development

Job Summary:

We are seeking a motivated and enthusiastic Telecaller to join our admissions team. As a Telecaller, you 

will be responsible for contacting customers, introducing our products or services, and generating leads. 

Your primary objective will be to engage customers over the phone, provide information about our 

offerings, address any inquiries or concerns, Excellent communication skills, persuasive abilities, and a 

customer-oriented approach are essential for success in this role.

Responsibilities:

• Contact potential customers via telephone to introduce our programs. • Make outbound calls to clients and provide information about our offers. • Engage in active listening to understand Parent’s needs. • Answer customer inquiries, resolve complaints, and provide appropriate solutions. • Maintain accurate and up-to-date records of customer interactions and leads in the CRM system. • Follow up with customers to ensure satisfaction and foster long-term relationships. • Collaborate with the sales team to develop effective strategies and techniques. • Stay updated with product knowledge, market trends, and competitors' activities. • Participate in sales meetings, training sessions, and team-building activities.

Requirements:

• Proven experience as a Telecaller or similar sales role.

• Excellent verbal communication and interpersonal skills.

• Persuasive and confident with the ability to build rapport with customers.

• Active listening skills to understand customer needs and concerns.

• Ability to work in a target-driven environment and achieve goals.

• Strong organizational skills with the ability to multitask and prioritize effectively.

• Proficiency in using CRM software and other telecommunication tools.

• Ability to handle objections and resolve customer complaints professionally.

• High school diploma or equivalent; additional education or certifications in sales or customer 

service is a plus.

Job Title: Virtual Assistant (Customer Support)

Company: CareStack

Location: Manila or Cebu (On-site)

Position Type: Full-time, Graveyard Shift (40 hours/week)

About CareStack:

Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry. CareStack™ is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact. 

Job Description:

CareStack is seeking experienced Virtual Assistants with a minimum of 3 years of Customer Support expertise to join our team. As a Virtual Assistant, you will play a pivotal role in delivering unparalleled customer service to our international clientele.

Responsibilities:

Handle customer inquiries and concerns via voice processing in a professional and efficient manner.

Provide exceptional customer support to our international clients, ensuring their needs are met and issues are resolved promptly.

Utilize English proficiency to communicate effectively and clearly with customers.

Use Microsoft Office tools proficiently to document customer interactions, issues, and resolutions.

Collaborate with the team to maintain high standards of service excellence.

Adapt to the graveyard shift (9PM to 6AM Philippine Time) based in Manila or Cebu.

Requirements:

Minimum of 3 years of demonstrated Customer Support experience.

Proficiency in English, both spoken and written, with excellent communication skills.

Strong familiarity with Microsoft Office tools.

Proven experience in handling customer inquiries and concerns in a voice processing capacity.

Experience in managing international clients is highly desirable.

Ability and willingness to work on-site in either Manila or Cebu.

Commitment to working the graveyard shift (9PM to 6AM Philippine Time).

Benefits:

Competitive salary package.

Opportunities for growth and professional development.

Dynamic and collaborative work environment.

Incentives and rewards for outstanding performance.

Comprehensive benefits package.

If you meet the above requirements and are enthusiastic about delivering exceptional customer service in a dynamic international environment, we'd love to hear from you!

How to Apply:

Please submit your resume along with a cover letter detailing your relevant experience and why you're interested in joining CareStack as a Virtual Assistant.

Customer Experience Executive

Location: Santacruz, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Note - Candidates must be flexible for 6 days and rotational shifts

Selected intern's day-to-day responsibilities include:

1. Provide a delightful renting experience to customers

2. Help maximize sales at all opportunities and provides a friendly and welcoming environment

3. Achieve individual/team sales targets

4. Communicate effectively with customers to determine needs

5. Demonstrate ways to increase store productivity

6. Apply sales transaction knowledge to process routine discounts, gift certificate sales, special orders, exchanges, refunds, credit vouchers and alterations

7. Participate in all merchandising activities including, but not limited to daily stock maintenance, product transfers, and floor changeovers

8. Maintain a professional and personal appearance consistent with established guidelines

9. Actively support securing company assets through effective loss prevention in compliance with company policies and procedures

10. Accurately enters customer and product information into company backend tools on a day to day basis

11. Ensure ease of customer shopping experience by maintaining replenishment, quality checks, visual merchandising and hygiene standards

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Looking for candidates with Excellent communication skills from good BPO firms and product start ups. In the initial phase, the candidate will play matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback. As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.

Requirements:

• Outstanding communication, Empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs.
• Exceptional organizational and time-management skills to manage multiple clients simultaneously.
• A high bar on excellence.
• Working knowledge of Excel.
• High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions.
• Bachelor's degree in psychology, sociology, or a related field is preferred, but not required.
• Relevant work experience in client management/customer care of 1-2 years is valued.

About Us -

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Position – Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values. 

Duties & Responsibilities 

• Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions  
• Replenishing retail shelves as per store requirement  
• Managing store visual merchandising and managing customer billing and gift-wrapping 
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations  
• Maintaining a safe and healthy work environment  
• Following the cleaning and hygiene guidelines set by the store 

Candidate Qualifications & Skill Requirements 

• Candidate should ideally have 2- 3 years of experience in the similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask

Reporting Manager: Store Manager

Microcode Software looking Intern for the post of Email Process Executive responsible for working as assigned by the senior.

Hiring at JRG Financial Services Pvt Ltd

Summary of Hiring Deputy Manager/Asistant Manager

Role:

1. Process client instructions, forms, and applications

2. Follow up to ensure that appropriate timely action was taken on customers' instruction

3. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution

4. Maintain updated records of applications and relevant documents

5. Follow communication procedures, guidelines, and policies

Apply Here- https://jrgfinancial.com/join-our-team/

Qualifications

Minimum Graduate

About the role:

For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,

who will be able to -

• Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
• Identify customer needs and help them provide a 360-degree experience.
• Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
• Handle Escalations of all types and nature.
• Handle E-commerce channels.
• To perform all duties to a high standard of customer care in attitude, approach, and resolution.

Pre-requisites

• A chance to earn monthly as well as annual incentives.
• Proficiency in English and Hindi.
• Excellent knowledge of MS Office, Excel, and PowerPoint
• Fast learner with and passion for sales and an understanding of negotiation techniques
• Self-motivated with a results-driven approach
• Graduate degree

Customer Care Executive

Location: Jaipur.

Job Type: Full-Time

Experience Level: Entry Level (Freshers)

Responsibilities:

• Provide exceptional customer support via phone, email, or chat.
• Assist customers with inquiries, product information, and issue resolution.
• Maintain accurate and detailed customer records.
• Ensure customer satisfaction through effective communication and problem-solving.
• Adhere to company policies and procedures.

Qualifications:

• High school diploma or equivalent.
• Strong communication skills (written and verbal).
• Excellent interpersonal skills.
• Willingness to learn and adapt in a fast-paced environment.

Benefits:

• 14 Days Accomondataion.

Job Description

This is a remote position.

About the Company:

Abmiro, a fast growing Software-as-a-Service(SaaS) based product company HQ in Pune, India is looking for senior tech roles for its product Postree. We have an onsite office in Ireland and we are growing aggressively and looking for talented people who want to make a real difference.

We are building a product that is going to be used by thousands of businesses and help them overcome their real world problems. We are taking you on an entrepreneurial journey with a vibrant team and a massive market opportunity. If this excites you, then this is an opportunity you should not miss.

Abmiro is currently seeking a friendly and highly skilled customer success executive to provide enterprise-level support to our vast international customer base. he/she must be able to provide support via phone, web, email, chat, and other channels as needed.

Excellence in customer service skills is a must. We are looking for a self-motivated person who is willing to take ownership of customer issues, complaints and queries reported and see those problems through to resolution.

If you love to explore CRM platforms and wish to have regular interaction and dialog with our customers across the globe, we are looking for you!

We are having our best year yet here in 2022 and looking for talented people who want to make a real difference.

Requirements

Responsibilities and Duties:

1. Manage growing support teams
2. Manage inbound calls, chats, ticketing system and emails.
3. Taking ownership of tickets, acknowledging them for confirmation to the customer.
4. Guide Customers with technical or non-technical problems
5. Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
6. Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
7. Good written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
8. Commitment to documenting knowledge in the form of knowledge base tech notes and articles
9. Act as a liaison between the delivery team, customers and vendors.
10. Proactively work on building process improvements to enhance the customer experience.

Technical Knowledge and Skills:

1. BE degree in Information Technology, Computer Science, BCA, BCS or similar
2. Work experience in technical support, IT support, or as a technical engineer is a plus
3. Aptitude for problem-solving
4. Excellent client-facing/customer service skills
5. Excellent written and verbal communication skills
6. Ability to focus and follow-through to the resolution of issues
7. Ability to diffuse tension and work the issue at hand

Basic knowledge of MySQL, Shell Scripts, etc is a plus

Benefits

What We Provide -

1.  Opportunity to improve & learn new things.
2.  Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
3.  Hell lot of stuff to innovate and learn at the same time
4.  Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.
5.  Company benefits including Provident Funds, Insurance, personal growth opportunities, technology growth opportunities etc.

Location: Pune (Remote)

PS: We're a small team, and your impact is going to be huge!