Customer Success Manager (B2B SaaS) at Staffnixcom · Bengaluru (Bangalore) · 2 - 5 years · ₹17L - ₹27L / yr · Bootstrapped · Posted 12 Aug 2026
Strong Key Account Management / Customer Success Profiles
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Mandatory (Experience) – Must have 2+ years of hands-on experience in Key Account Management / Customer Success, with atleast 2+ years in managing complex, high-value client relationships and delivering measurable growth/retention targets.
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Mandatory (Skill 1) – Must have strong commercial acumen, negotiation, and strategic problem-solving, with a clearly analytical, data-driven approach to managing accounts.
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Mandatory (Skill 2): Must have proven experience in renewals, retention, upsell, cross-sell, and expansion within assigned accounts
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Mandatory (Skill 3): Must have experience handling contract renewals, pricing discussions, and negotiation ownership
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Mandatory (Skill 4) – Must have startup / lean-team experience and demonstrated ability to handle high pace and high account volume
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Mandatory (Tool) – Proficiency with CRM tools, project management, and data analysis.
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Mandatory (Industry) – Must come from a product-based tech company in the D2C commerce-enablement ecosystem (checkout/payments, fintech, engagement/retention SaaS, WhatsApp commerce, loyalty, logistics, or commerce ops), with direct hands-on experience in D2C retention and account expansion.
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Mandatory (Market) – Must have exposure to the Indian market, with at least the most recent 2 years spent working in the Indian market. Purely global/international market experience will not be considered.
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Mandatory (Note) – CTC is inclusive of 20 percent variable
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Preferred (Background) – Engineering / technical background, or strong technical fluency explicitly valued by the client
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Preferred (Functions) – Hands-on with QBRs, account strategy/forecasting (revenue, retention, satisfaction), and upsell/cross-sell-led account expansion.
Shubham Vishwakarma
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon