50+ Technical support Jobs in India

Customer Support Manager

About AbleCredit

AbleCredit has built a foundational AI platform to help BFSI enterprises reduce OPEX by up to 70% by powering workflows for onboarding, claims, credit, and collections. Our GenAI model achieves over 95% accuracy in understanding Indian dialects and excels in financial analysis.

The company was founded in June 2023 by Utkarsh Apoorva (IIT Delhi, built Reshamandi, Guitarstreet, Edulabs); Harshad Saykhedkar (IIT Bombay, ex-AI Lead at Slack); and Ashwini Prabhu (IIML, co-founder of Mythiksha, ex-Product Head at Reshamandi, HandyTrain).

The Opportunity

We are looking for a Customer Support Manager to own day-to-day customer support operations and ensure our customers get fast, reliable resolutions. You will help build a scalable support function owning SLAs, triaging issues, and working closely with Implementation, Product, and Engineering to resolve and prevent customer issues.

What You Will Do?

● Own end-to-end customer support operations across chat, email, and ticketing channels.

● Track SLAs for first response and resolution times across ticket severities.

● Triage and prioritise incoming issues, resolving what you can directly and escalating complex or technical issues to Implementation, Product, or Engineering.

● Build and maintain a knowledge base, FAQs, and troubleshooting guides to reduce repeat tickets.

● Monitor support metrics; CSAT, ticket volume, resolution time, backlog and report trends to leadership.

● Identify recurring issues and root causes, and work with Product and Engineering to drive permanent fixes.

● Personally own escalated or high-severity customer issues, ensuring timely and clear communication until resolution.

● Collaborate with Implementation and Customer Success to ensure smooth handoffs and a consistent customer experience.

● Train and onboard new support team members on product knowledge, process, and tooling.

What You Need To Succeed?

• 3-5 years of experience in customer support, technical support, or support operations, ideally in SaaS or fintech.
• Familiarity with helpdesk or ticketing tools such as Zendesk, Freshdesk, Intercom, or similar.
• Basic understanding of APIs, JSON, integrations, and SaaS product configuration, to triage technical issues effectively.
• Experience defining and tracking SLAs and support metrics such as CSAT, resolution time, and ticket volume.
• Strong problem-solving skills and the ability to stay calm and structured under pressure on escalated or high severity issues.
• Clear, structured written and verbal communication.
• Exposure to BFSI, lending, or financial services customers is a plus.
• Comfortable working in a fast-paced startup environment with evolving processes.

JOB DISCRIPTION

Position: ERP Coordinator

Location: Noida

Industry Type: IT-Software / Software Services

Employment Type: Full Time, Permanent

Job Summary:

The ERP Coordinator Representative will provide technical assistance to schools using the company's ERP software, ensuring that their queries and issues were resolved in a timely and effective manner.

ERP Coordinator Responsibilities:

• Provided technical support to schools using the company's ERP software, ensuring that their queries and issues were resolved in a timely and effective manner.

• Conducted software installations, upgrades, and maintenance for clients, minimizing downtime and maximizing system efficiency.

• Coordinated with the development team to identify and resolve software bugs and issues reported by clients, ensuring that they were resolved quickly and accurately.

• Design Customize Reports using the software and guide to teachers and administrator (As per the client).

• Also work on fee management, admission management, transport management, student management and other module that is used in school administration (As per the client).

Skills Required: -

• Excellent problem solving and troubleshooting skills.

• Excellent communication skills.

• Must have problem solving and process improving mindset.

• Have basic knowledge of programming skills.

• Must have excellent knowledge of Microsoft Office (Word, Excel, etc)

Monitoring

Monitor UiPath Orchestrator, unattended robots, queues, and scheduled jobs for availability and successful execution during the RPA Coverage Hours.

• Monitor and action alerts for job failures, faulted transactions, queue backlogs, robot disconnections, stuck or long - running jobs, and license or capacity thresholds.

. Route RPA alerts into the BCI ITSM platform for incident creation, assignment, and tracking in accordance with Schedule

A

1 (Cross Tower Services).

• Perform scheduled health checks of the RPA Environment and report exceptions.Incident and Request Management

•Receive, triage, prioritize, and resolve Incidents affecting the RPA Environment in accordance with the priority matrix set out in Schedule A

1 (Cross Tower Services).

Restart failed jobs, retry or reprocess faulted queue items, and clear blocking conditions in accordance with documented runbooks.

•Escalate Incidents attributable to a product defect to the UiPath vendor and manage the vendor case to closure.

• Escalate Incidents attributable to business logic, source data, or upstream application defects to the BCI process owner or the responsible Service Tower.

•Fulfill service requests for scheduling changes, queue management, and robot or asset configuration within the RPA Environment. Platform Administration • Administer UiPath Orchestrator, including folders, robots, assets, credentials, queues, triggers, and schedules.

•Deploy and roll back automation packages released by BCI or a BCI

-designated third party, following the Change Control Process.

•Maintain and update runbooks, monitoring configuration, and support documentation for the RPA Environment.

•Apply platform patches and version upgrades released by the vendor, following the Change Control

Process.

Reporting and Continuous Improvement

• Report Incident volumes, Service Level performance, automation execution success rates, and top recurring failure causes as part of the Monthly Performance Report described in Schedule B (Service Level

Methodology).

•Perform root cause analysis on recurring failures and recommend remediation to the applicable BCI process owner.

•Identify and recommend opportunities to reduce failure volumes and manual intervention within the RPA Environment.

Company & Team Overview

Planview's mission is to build the digital future of connected work — empowering business, technology, and transformation leaders to accelerate the achievement of the project and product initiatives that matter most. As the leading end-to-end platform for Strategic Portfolio Management (SPM) and Software Product Delivery, Planview's AI-powered solutions give leaders the strategic foresight to prioritize with precision, accelerate value delivery, and adapt with confidence.

Headquarters in Austin, Texas, with over 1,500 employees worldwide, Planview serves more than 3,000 customers and 3.1 million users globally, including 45 of the Fortune 100.

The Support Operations team is at the heart of Planview's customer experience, ensuring that enterprises around the world get the most value from Planview's industry-leading platform. As Planview expands its AI-first portfolio through continued innovation and acquisition, the Support Operations team plays a critical role in delivering consistent, high-quality technical assistance across a growing suite of solutions.

Role Summary

Technical Support Engineer I provides first-level technical support for Planview KeyedIn (enterprise PPM) Customer Care customers and internal employees, serving as the primary point of contact for a defined set of accounts and cases. In this role, you will independently resolve standard cases across user and license administration, project and resource management, reporting, data operations, and integration workflows, while investigating root causes and documenting durable solutions.

You will escalate complex or defect cases appropriately — acting as a liaison between customers and the Development and Cloud Operations teams — and guide customers on the product's proper use and best practices. As you grow, you will take on increasingly complex problems end-to-end and mentor Associate Technical Support Engineers, contributing to a high-performing, collaborative team. Success is measured by case resolution quality, SLA performance, customer satisfaction, and case hygiene.

Key Responsibilities

Customer Support & Case Management

•   Act as the first point of contact for KeyedIn Customer Care customers seeking technical assistance, providing troubleshooting and support via the ticketing system, email, and web-based tools.

•   Accurately log all customer cases, interactions, and resolutions in the case management system (Salesforce).

•   Take a hands-on approach, managing issues from initial contact through final resolution and follow-up, and maintaining full accountability throughout the support lifecycle.

•   Prioritize cases according to severity and SLA commitments, ensuring timely and accurate responses.

•   Maintain case hygiene — accurate status, ownership, and next action — with no-silent-case discipline.

Technical Troubleshooting & Resolution

•   Handle standard KeyedIn administration and configuration requests — support-portal accounts, licence-count updates, user provisioning and termination, login-group publishing, and access/login issues.

•   Resolve standard reporting, widget, dashboard, and how-to cases; assist with routine data export and data-load requests.

•   Investigate root causes, guide customers through corrective steps, and document solutions in the Customer Success Center knowledge base.

•   Escalate complex or defect cases to higher-level engineers or Development with clear reproduction steps and environment details; route Cloud Operations and Development-owned work to the correct team without owning it.

•   Follow the team's call-escalation discipline — move prolonged email threads to a call at the defined threshold to speed resolution.

Product Knowledge & Continuous Improvement

•   Stay current on KeyedIn releases, feature changes, known issues, and system updates.

•   Advise customers on the product's proper use, best practices, and configuration guidance.

•   Contribute to technical notes and knowledge base articles in the Customer Success Center.

•   Collect and communicate customer feedback, recurring issues, and product-quality insights to improve product quality and support processes.

Collaboration & Mentoring

•   Mentor Associate Technical Support Engineers, sharing knowledge and best practices.

•   Build relationships with cross-functional teams including Engineering, Development, Cloud Operations, Product, and Customer value advisor.

•   Function independently as well as part of a cross-functional global team.

•   As needed, participate in on-call or skeleton crew rotation.

Required Qualifications

•   1–3 years of experience in technical support, software support, IT support, or a closely related customer-facing role.

•   Demonstrated ability to independently troubleshoot and resolve technical issues in enterprise software or SaaS environments.

•   Strong written and verbal communication skills in English; ability to explain technical concepts clearly to both technical and non-technical audiences.

•   Experience using ticketing or case management systems (e.g., Salesforce, Jira, Zendesk, or similar).

•   Solid diagnostic and problem-solving skills with a systematic, analytical approach.

•   Proven ability to manage multiple cases simultaneously while maintaining attention to detail and meeting SLA commitments.

•   Ability to work independently and as part of a cross-functional global team.

•   Experience using ticketing or case management systems (e.g., Salesforce, Jira, Zendesk, Dynamics 365, or similar).

Preferred Qualifications

•   Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience.

•   Familiarity with SaaS application support models and multi-tenant environments.

•   Experience with enterprise databases and SQL querying (SQL Server, Oracle, PostgreSQL, or MySQL).

•   Exposure to REST or SOAP APIs and tools such as Postman or cURL.

•   Practical familiarity with PPM concepts — projects, resources, timesheets, dashboards, reporting/widgets, and custom entities.

•   Understanding of identity and access management concepts (SSO, OAuth, RBAC, SAML).

•   Knowledge of the Planview product ecosystem, particularly KeyedIn or other PPM solutions.

•   Relevant technology certifications (Microsoft, AWS, ITIL, or similar).

Knowledge, Skills & Abilities

•   Willing to accept and adapt to change, showing flexibility and recovering relatively quickly from setbacks.

•   Actively participates in team meetings and seeks out collaboration opportunities without always waiting to be prompted.

•   Seeks feedback from colleagues and peers and integrates that feedback into their approach and work quality.

•   Displays a willingness to develop conflict-resolution skills and facilitate productive discussions with customers and colleagues.

•   Keeps a calm, professional demeanor across a variety of clients and personalities, even when others in the support process may not.

•   Self-motivated, detail-oriented, and organized, with the ability to begin prioritizing work independently.

•   A logical, process-oriented thinker who is positive, proactive, and innovative — a creative problem solver with exceptional customer service skills.

•   Committed to continuous learning, with intellectual curiosity to expand product and technical knowledge and the ability to learn new concepts quickly.

•   Comfortable engaging with AI-assisted tools to accelerate research, issue diagnosis, and knowledge base contributions.

Technical Skillset (Product-Specific)

Experience Required: 1–3 years.

Must Have

•   API — Experience with Postman or similar tools to test APIs, validate responses, and troubleshoot API failures; understanding of REST APIs, HTTP methods, status codes, and request/response flows for troubleshooting integrations.

•   SQL & Relational Databases — Ability to write basic to intermediate SQL queries to validate data, troubleshoot data issues, and understand database relationships.

•   Analytical & Communication Skills — Strong problem-solving ability with the capacity to translate technical findings into clear, actionable guidance for non-technical stakeholders.

•   Application & Log Analysis — Application logs, error analysis, troubleshooting, and root cause identification.

•   Salesforce & Jira — Working knowledge of Salesforce for case management and Jira for defect tracking and ticket management.

•   Web & SaaS Troubleshooting — Web-based applications, SaaS/cloud environments, browser Developer Tools, HTTP/HTTPS, and network troubleshooting.

•   Cloud & Networking — Basic understanding of cloud environments, DNS, SSL/TLS, firewalls, proxies, and connectivity issues.

•   Power BI (basic) — able to read dashboards and reports, understand how filters and slicers change results, and recognize whether a reporting issue is a data, refresh, or configuration problem.

Nice to Have

•   PPM Application Support — Practical familiarity with projects, resources, timesheets, dashboards, reporting/widgets, and custom entities.

•   Reporting & Data — Comfort with report/widget configuration concepts, filters, and data validation.

•   Data Loads & Exports — Ability to handle imports/exports, MS Project imports, and bulk field uploads.

•   Planview Product Familiarity — Any exposure to Planview's portfolio or release management product suite.

Location : Mumbai

Big Picture (The Opportunity) :

Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !

What do we want from you ? (Our Expectations) :

• Zero to 2 years experience in Linux Operating System.
• Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
• An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.

What are you required to do ? (Your Responsibilities) :

• Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
• Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
• Proactively monitoring system performance and capacity planning.
• Providing technical support to customers for Applications, Operating systems, and networking.
• Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
• Fault finding, analysis and logging information for reporting of performance exceptions.
• Maintain best practices on managing systems and services across all environments.

Skills & Qualification Required (Add Value) :

• Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
• He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
• You should possess excellent communication skills .
• Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.

About the Role

BluePMS Software Solutions Pvt. Ltd. is hiring IT Executives to work at our client hotels and support their day-to-day IT and hotel management software requirements.

As an IT Executive, you will be deployed at client hotel locations and work closely with hotel management, front-office teams, accounts teams, and other hotel staff. Your primary responsibility will be to provide technical assistance, support the implementation and operation of the BluePMS Hotel Property Management System (PMS), troubleshoot technical issues, and ensure smooth day-to-day usage of our software and related IT systems.

This is a client-facing, on-site role. Candidates should therefore be comfortable working at hotel premises and interacting directly with hotel staff and management.

The role provides hands-on exposure to Hotel PMS implementation, IT support, software troubleshooting, networking, hardware, user support, database operations, and hospitality technology.

Key Responsibilities

• Work at assigned client hotel locations as an IT Executive representing BluePMS.
• Support the implementation, deployment, and configuration of BluePMS solutions at client hotels.
• Assist hotel staff with the installation, configuration, and usage of PMS software.
• Provide on-site technical support to hotel users and departments.
• Troubleshoot software, computer, printer, network, connectivity, and peripheral-related issues.
• Assist with configuring computers, printers, scanners, and other IT devices used at the hotel.
• Support basic networking and connectivity troubleshooting.
• Understand hotel staff requirements and provide appropriate technical assistance.
• Guide and train hotel employees on the use of BluePMS and its various modules.
• Conduct basic product demonstrations and user training when required.
• Identify software issues and coordinate with BluePMS's internal technical/support team for resolution.
• Follow up on reported issues and ensure timely resolution.
• Maintain records of technical issues, support activities, and implementation tasks.
• Communicate regularly with hotel management and relevant departments regarding technical requirements and issues.
• Maintain a professional relationship with client hotel staff and management.
• Travel to and work at different client hotel locations when required.
• Assist with other implementation, technical support, and IT-related activities assigned by the team.

What We're Looking For

• Freshers are welcome to apply.
• 0–2 years of experience in IT support, technical support, implementation, or a related field is an advantage.
• Basic understanding of computers, Windows, and software applications.
• Basic knowledge of networking concepts such as IP addresses, LAN, Wi-Fi, routers, and connectivity troubleshooting.
• Basic understanding of computer hardware and peripheral devices.
• Good troubleshooting and problem-solving abilities.
• Good verbal and written communication skills.
• Comfortable interacting directly with customers, hotel employees, and management.
• Ability to explain technical issues in a simple and understandable manner.
• Willingness to work at client hotel locations on a regular basis.
• Willingness to travel to different hotel/client locations when required.
• Positive attitude and willingness to learn new technologies and software systems.
• Ability to work independently as well as coordinate with the internal technical team.

Good to Have

• Knowledge of Hotel PMS or hotel management software.
• Basic SQL/database knowledge.
• Experience with software installation and configuration.
• Basic LAN/network troubleshooting knowledge.
• Previous experience in technical or customer support.
• Diploma/B.E./B.Tech/B.Sc./BCA/MCA in Computer Science, IT, or a related field.

What You'll Learn

• Hotel Property Management Systems (PMS)
• Hotel IT operations and workflows
• Software implementation and deployment
• Technical troubleshooting
• Hardware and peripheral configuration
• Networking and connectivity troubleshooting
• Database and basic SQL operations
• Hotel staff training and user support
• Client and customer communication
• Hospitality technology and hotel operations
• Incident management and issue resolution

Why Join BluePMS?

• Opportunity to build a career in IT Support and Software Implementation.
• Work directly with real hotel environments and hospitality technology.
• Gain hands-on experience with Hotel PMS implementation and support.
• Practical exposure to different hotel departments and operational workflows.
• Training and guidance from experienced technical teams.
• Develop both technical and client-facing communication skills.
• Opportunity for career growth based on performance.

Important – Client Hotel Deployment

This position is offered by BluePMS Software Solutions Pvt. Ltd., but the selected candidates will be deployed to work at our client hotel locations based on business requirements.

Candidates applying for this position should be comfortable working on-site at client hotels, interacting with hotel staff and management, and travelling to different client locations when required.

If you are technically curious, enjoy solving problems, communicate well with people, and are interested in building a career in IT Support, Software Implementation, and Hospitality Technology, we would love to hear from you.

About the Role

We are looking for a customer-focused and technically proficient IT Support Engineer (L1) with 1-2 years of

experience to join our IT Support team. The ideal candidate should have hands-on experience in desktop

support, hardware and software troubleshooting, Microsoft 365 administration, Windows operating

systems, and basic networking.

The candidate will be responsible for providing first-level technical support, resolving user issues, managing

support tickets, configuring end-user devices, and ensuring timely resolution of incidents while delivering

excellent customer service.

Key Responsibilities

End-User Support

• Diagnose and resolve hardware, software, operating system, and application-related issues.

• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.

• Assist users with Microsoft Office applications and Windows operating systems.

• Perform system health checks and preventive maintenance.

Microsoft 365 Administration

• Create, modify, and manage Microsoft 365 user accounts and licenses.

• Support Microsoft 365 services including:

o Exchange Online

o Microsoft Teams

o OneDrive for Business

o SharePoint Online (Basic)

• Perform password resets and mailbox troubleshooting.

• Manage shared mailboxes, distribution groups, and Microsoft 365 groups.

• Support Microsoft Outlook configuration and synchronization issues.

Windows Administration

• Install, configure, and troubleshoot Windows 10 and Windows 11.

• Join devices to Active Directory or Microsoft Entra ID.

• Configure user profiles and local security settings.

• Perform operating system updates and driver installations.

• Troubleshoot boot, performance, and application issues.

Helpdesk & Ticket Management

• Log, prioritize, and resolve incidents using ITSM/Ticketing tools.

• Ensure incidents are resolved within defined SLA timelines.

• Escalate unresolved issues to senior engineers when required.

• Maintain accurate troubleshooting notes and resolution details.

• Create and update knowledge base articles.

Hardware & Software Support

• Install and configure desktop and laptop hardware.

• Diagnose hardware failures and coordinate warranty replacements.

• Install and update software applications.

• Perform hardware upgrades such as RAM, SSD, and peripheral replacements.

• Support antivirus installation and endpoint protection.

Basic Networking Support

• Troubleshoot LAN, Wi-Fi, and internet connectivity issues.

• Verify IP configuration, DNS, DHCP, and default gateway settings.

• Configure basic TCP/IP settings.

• Assist with printer and network drive connectivity.

• Escalate advanced network issues to the Network Team.

User Administration

• Create and manage Active Directory user accounts.

• Reset passwords and unlock user accounts.

• Manage user permissions and group memberships.

• Assist with onboarding and offboarding activities.

Job Opening : Site Engineer / Erection & Commissioning Engineer

Industry : Cooling Tower Manufacturing

Position : Site Engineer – Erection & Commissioning Engineer

Location : Pan India (Excellent performers may get opportunities for overseas projects.)

Experience : 0–1+ Years

Qualification : ITI / Diploma in Mechanical Engineering or any related Mechanical field

Company Profile :

Encon Group is one of India's leading manufacturers and solution providers in the Cooling Tower industry. With decades of experience, the company specializes in the design, manufacturing, erection, commissioning, and servicing of Cooling Towers and related HVAC solutions. Encon Group is committed to delivering high-quality, energy-efficient, and reliable cooling systems to various industries across India and international markets.

Job Responsibilities :

* Assist in the erection and commissioning of Cooling Towers at customer sites.

* Carry out installation activities as per engineering drawings and project requirements.

* Coordinate with customers, project teams, and supervisors during site execution.

* Ensure proper alignment, assembly, and installation of cooling tower components.

* Perform inspection, testing, and commissioning of equipment.

* Troubleshoot installation and operational issues at project sites.

* Prepare daily site progress reports and maintain project documentation.

* Follow all safety procedures and company guidelines during site work.

* Travel to customer locations across India as per project requirements.

Candidate Requirements :

* ITI or Diploma in Mechanical Engineering or a related Mechanical field.

* 0–1+ years of experience in site work, erection, commissioning, or mechanical maintenance.

* Freshers are encouraged to apply.

* Willingness to travel extensively across India.

* Good communication and problem-solving skills.

* Ability to work independently and in a team environment.

Additional Benefits : 

* Free Accommodation during site assignments.

* Free Travel to and from project sites.

* Free Food during site work.

* PF & ESIC Benefits.

* Opportunity to work on projects across India.

* Excellent performers may get opportunities to work on overseas projects.

About Progreva

Progreva Private Limited is a progressive, values-driven consulting and technology company. We focus on building an employee-centric work culture that promotes ownership, collaboration, professional growth, work-life balance, and well-being.

We work with global clients to support business-critical enterprise applications and develop innovative digital products.

Role Overview

We are looking for a .NET Engineer – L2 Support Specialist with hands-on experience in L2 Application Support, Manual Testing, and Product Documentation.

The selected candidate will diagnose and resolve application issues, manage incidents through ServiceNow, perform structured manual testing, maintain test cases in Azure DevOps, and create clear user and technical documentation.

This is a hybrid position and is not limited to application support. Candidates must have practical experience across support, testing, and documentation.

Key Responsibilities

L2 Application Support

• Handle L2 support tickets and user-reported application issues.
• Analyse, diagnose, and resolve incidents within the defined service timelines.
• Manage support requests through ServiceNow and provide regular updates.
• Investigate application issues using logs, SQL queries, APIs, HTTP responses, and troubleshooting techniques.
• Support and troubleshoot enterprise applications developed using the Microsoft .NET technology stack.
• Reproduce reported issues and coordinate with development teams for resolution.
• Validate fixes before closing incidents or deploying changes.
• Create and maintain ServiceNow reports and dashboards.
• Identify recurring incidents and contribute to root-cause analysis.

Manual Testing

• Perform functional, integration, regression, UAT, and release-validation testing.
• Understand business requirements and prepare appropriate testing coverage.
• Create, maintain, and execute test cases, test scenarios, and testing checklists.
• Record test results and prepare test execution reports.
• Identify, document, and report defects with clear reproduction steps.
• Retest resolved defects and performed regression testing.
• Support release testing and verification before production deployment.
• Use Azure DevOps Test Plans for test-case management, execution, traceability, and reporting.
• Track defects and testing progress through Azure DevOps.
• Generate testing-status reports and quality metrics

.

Product and User Documentation

• Prepare and maintain user manuals and end-user guides.
• Create knowledge-base articles, FAQs, and troubleshooting documents.
• Prepare and update release notes.
• Maintain test documentation, UAT records, and release-validation reports.
• Update documentation whenever new features or product changes are introduced.
• Ensure that all documentation is clear, structured, accurate, and user-friendly.

Collaboration and Process Improvement

• Work closely with support, QA, development, product, and business teams.
• Communicate technical issues and testing results clearly to relevant stakeholders.
• Participate in release planning and product-quality discussions.
• Track incident trends, testing status, and quality metrics.
• Contribute to continuous improvements across support, testing, and documentation processes.

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• 3–7 years of relevant professional experience.
• Strong hands-on experience in L2 application or production support.
• Practical experience in manual, functional, and regression testing.
• Experience creating and maintaining test cases, test scenarios, and testing checklists.
• Strong working knowledge of ServiceNow, including incident management, reporting, and dashboards.
• Experience using Azure DevOps for Test Plans, test-case management, work-item tracking, and defect management.
• Experience supporting enterprise applications developed using the Microsoft .NET technology stack.
• Working knowledge of SQL and database troubleshooting.
• Basic understanding of REST APIs, web applications, and HTTP protocols.
• Experience investigating issues through application logs.
• Experience preparing test execution reports and release-validation documentation.
• Experience creating user manuals, knowledge-base articles, release notes, or similar documentation.
• Strong analytical, problem-solving, communication, and technical-writing skills.

What We Offer

• Opportunity to work on business-critical enterprise applications.
• Exposure to application support, quality assurance, and product documentation.
• Opportunity to work with global clients and international teams.
• Remote-first working arrangement with optional collaboration from our Pune office.
• Professional-development and continuous-learning opportunities.
• Supportive and employee-centric work culture.
• Competitive compensation between ₹8–14 LPA, based on experience and interview performance.

How to Apply

Interested candidates may share their updated CV along with the following details:

• Current CTC
• Expected CTC
• Notice period
• Current location
• Relevant experience in L2 support
• Relevant experience in manual testing
• Experience with ServiceNow and Azure DevOps

Job Title : Senior Support Engineer

Experience : 5+ Years

Location : Remote

Employment Type : Contract

About the Role :

We are hiring a Senior Support Engineer to provide production support for enterprise data products, APIs, and customer-facing applications supporting a leading telecommunications client. You will be responsible for incident triage, stakeholder communication, issue coordination, and ensuring SLA-driven support while working closely with SRE, Data Engineering, API, ML, and Cybersecurity teams.

Mandatory Skills :

Technical Support, Production Support, Incident Management, ServiceNow/Jira Service Management, SQL, Postman, REST APIs, ITSM, SLA Management, Troubleshooting, Stakeholder Management

Key Responsibilities :

• Monitor and triage production incidents across APIs, web portals, and data platforms.
• Perform initial troubleshooting using logs, SQL, and API testing tools.
• Log, prioritize, and track incidents using ITSM tools.
• Coordinate with engineering teams for issue resolution and follow up until closure.
• Communicate incident status, resolution timelines, and maintenance updates to stakeholders.
• Maintain support documentation, runbooks, FAQs, and knowledge base.
• Identify recurring issues and recommend long-term improvements.

Required Skills :

• 5+ years of experience in Technical Support, Production Support, or Service Desk.
• Strong experience with Incident Management and SLA-driven support.
• Hands-on experience with ServiceNow, Jira Service Management, or similar ITSM tools.
• Working knowledge of SQL, REST APIs, and Postman/API testing.
• Excellent troubleshooting, communication, and stakeholder management skills.
• Understanding of data privacy and enterprise support processes.
• ITIL Foundation Certification is a plus.

Why Join Us ?

• 100% Remote Opportunity
• Work with a leading global telecommunications client.
• Collaborate with cross-functional teams including SRE, Data Engineering, ML, API, and Cybersecurity.
• Opportunity to support enterprise-scale data platforms and mission-critical applications.

Location: Pune (WFH)

Shifts: Night (6:30 PM – 3:30 AM) / Early Morning (4 AM – 1 PM)

About StarApps Studio

StarApps Studio is a product-driven SaaS company building Shopify apps that power thousands of online stores. We’ve developed 6 highly-rated Shopify apps (averaging 4.9★) used by 30,000+ Shopify merchants worldwide, including over 1,000 Shopify Plus stores. In just a few years, our bootstrapped team grew from $5.5M to $10M in Annual Recurring Revenue (ARR) by obsessing over quality and merchant success. We’re a tight-knit, 20-person team based in Baner, Pune, on a mission to help e-commerce brands create world-class shopping experiences.

About the Role

As a Customer Success Specialist, you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is primarily a chat process role.

Key Responsibilities

• Engage with Clients: Provide exceptional support over chat and email with clear, positive, and trustworthy communication. Occasionally handle calls if required.
• Build Relationships: Create meaningful connections, ensuring every merchant interaction is memorable.
• Master Products: Develop expertise in our products to offer confident and effective guidance.
• Drive Value: Identify opportunities to enhance customer experiences and boost sales.
• Solve Problems: Proactively resolve issues, building trust and satisfaction.
• Advocate for Feedback: Share customer insights with internal teams to fuel continuous improvement.

What We’re Looking For

• Technical Troubleshooter: A logical mindset with strong debugging skills and hands-on HTML/CSS experience. (Mandatory)
• Charismatic Communicator: A confident, engaging personality with excellent verbal and written communication skills.
• Customer-Focused Experience: Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.
• Strategic Thinker: Ability to anticipate customer needs and create value-driven interactions.
• Quick Learner: A strong desire to learn about our products and the e-commerce landscape.

Why Join Us

• Competitive Pay: Reflective of your contributions and impact.
• Supportive Leadership: Work with innovative leaders who encourage growth.
• Career Development: Opportunities for learning and professional advancement.
• Recognition: A culture that celebrates hard work and creativity.
• Inspiring Environment: Be part of a team driving innovation in e-commerce.

What to Expect in the Hiring Process

1. Written Assignment: Showcase your support and technical skills, and your approach to customer success.
2. Call with CS Head: Gain insights into our vision and discuss how you can contribute.
3. Final Culture Fit & Salary Negotiation Round with the Founder.

Position - OEM Executive

Years of Experience –1+ year

Work Model: Office

Location: Bhopal (M.P.)

(Website: https://www.izicart.com/)

What are we looking for: Assist the Senior Executive in managing OEM accounts and OEM

vendors. Support technical discussions, product specification verification, compliance checks, and

end-to-end order coordination to ensure smooth execution of OEM projects..

Key Responsibilities:  Communicate with OEM vendors through emails, calls, and meetings.  Assist in technical discussions regarding goods and product specifications.  Verify datasheets, part numbers, BOMs (Bill of Materials), and drawings.  Cross-check product availability, alternates, and lead times with vendors.  Ensure compliance with required certifications before releasing orders.  Maintain RFQ records, BOM comparison sheets, and order tracking reports.  Coordinate with Engineering, Purchase, Production, QA, and Logistics teams.  Follow up on pricing, sampling, approvals, testing, and dispatch.  Support resolution of technical, quality, or supply-related issues.

Technical Skills Required  Strong written English communication (mandatory for vendor/OEM ).  Good data management and documentation control skills.  Proficiency in MS Excel.  Working knowledge of MS Word and Google Drive / Google Sheets.  Ability to read and understand datasheets.  Strong coordination and follow-up skills.  Attention to detail in BOM and specification verification.

Preferred Qualifications  Experience in Electronics Manufacturing  Basic understanding of compliance standards.  Exposure to RFQ to Dispatch cycle in electronics projects.

Preferred Qualifications  Experience in Electronics Manufacturing  Basic understanding of compliance standards.  Exposure to RFQ to Dispatch cycle in electronics projects.

Role Summary

We are looking for a Bengaluru-based Technical Program Manager (6+ years) to lead enterprise API and cloud integrations from pre-sales technical discussions through to successful deployment. This role acts as the primary technical bridge between our backend engineering teams and enterprise clients, managing complex system workflows, risk mitigation, and UAT without requiring active coding.

What You Will Do

• Own Integrations: Drive end-to-end integration lifecycles, API rollouts, and SDK deployments for large enterprise clients.
• Client Tech Partner: Act as the single point of contact for client technical queries, system configurations, and project escalations.
• Cross-functional Alignment: Collaborate closely with Product, Sales, and Backend Engineering teams to design technical solutions based on client use cases.
• Risk & Testing: Proactively troubleshoot integration blockers and oversee User Acceptance Testing (UAT) activities to ensure smooth production go-live.
• Team Mentor: Provide guidance and process structure to junior team members.

Requirements

• 6+ years of proven experience in Technical Project or Program Management handling enterprise SaaS, APIs, or SDK environments.
• Hands-on familiarity with Cloud platforms, REST APIs, JSON, and XML.
• Strong understanding of Agile/Scrum methodologies, software development lifecycles (SDLC), and system architecture principles.
• Excellent stakeholder management skills with experience presenting technical concepts to external business clients.
• Must be currently located in or ready to work onsite/hybrid in Bengaluru.

Key Responsibilities:

• Perform RCA of reported issues.

• Support frontend teams on technical issues.

• Coordinate with developers for fixes.

• Track and monitor issue resolution.

• Troubleshoot API and database issues.

• Escalate critical issues when required.

• Ensure timely issue closure.

• Update support teams on new features. 

• Analytical & Problem Solving skills

Founder’s Office Associate

PGAGI + Toingg | Bangalore (ON-SITE)

About Us

PGAGI is an AI-native studio building AI transformation systems and products for modern businesses.

Toingg is our AI communication OS focused on voice + text AI systems that drive measurable business outcomes.

We are currently at a high-growth stage:

• PGAGI is growing rapidly and expanding from mid-market clients into enterprise, government, and public-sector opportunities.
• Toingg is gaining strong traction, currently at ~$12K ARR with a growing pipeline capable of adding significant recurring revenue in the coming months.
• We are building in one of the fastest-moving industries globally — AI products, voice AI, automation, and AI-native communication systems.

We are now looking for one exceptionally sharp individual to work directly with the founder in the Founder’s Office.

Role Overview

This is not a conventional operations role.

As part of the Founder’s Office, you will work closely with the founder across multiple high-impact business functions, helping the company scale faster while creating structure and execution clarity.

You will operate at the intersection of:

• Business strategy
• Sales execution
• Enterprise growth
• AI-native operations
• Internal systems
• Client coordination
• Content and distribution

This role is designed for someone who thrives in high-speed environments, learns quickly, takes ownership naturally, and enjoys solving complex operational and strategic problems.

Key Responsibilities

Business & Founder Support

• Work directly with the founder on strategic initiatives and daily execution
• Assist in decision-making, research, follow-ups, and execution management
• Help prioritize opportunities and ensure operational momentum

Sales & Enterprise Growth

• Support enterprise deal execution and pipeline management
• Coordinate with potential clients, partners, and stakeholders
• Assist in government and public-sector opportunity tracking

Operations & Systems

• Build and improve internal systems and workflows
• Create operational structure across fast-moving teams
• Use AI tools to automate and optimize workflows wherever possible

AI-Native Workflow Management

• Implement and manage AI-assisted systems across departments
• Explore tools, automations, and integrations to improve execution speed
• Help scale internal productivity using AI

Client Communication & Execution

• Manage communication follow-ups and execution tracking
• Coordinate across internal teams and external stakeholders
• Ensure projects move smoothly without operational bottlenecks

Content & Distribution

• Assist with social media growth and distribution initiatives
• Support content operations and audience expansion strategies
• Contribute to scaling AI-driven content systems

Who We’re Looking For

We are looking for someone who is:

• High-agency and ownership-driven
• Extremely fast in execution
• Proactive without requiring constant supervision
• Comfortable working directly with founders
• Strong in communication and coordination
• Curious about startups, business, sales, and growth
• Comfortable balancing strategy with execution
• AI-native and comfortable using modern AI tools
• Hungry to build meaningful long-term outcomes

You do not need to know everything on Day 1.

But you must be capable of learning quickly, adapting fast, and operating with urgency.

Preferred Qualifications

Bonus points if you have:

• Prior Founder’s Office experience
• Startup operating experience
• Experience using AI tools and automation systems
• Exposure to B2B sales or enterprise deals
• Strong understanding of social media/content distribution
• Experience building operational systems
• Ability to thrive in fast-paced founder-led environments

Why This Role Matters

We are entering a critical growth phase:

• Larger enterprise opportunities
• Government and public-sector expansion
• AI communication systems scaling rapidly
• Internal AI infrastructure evolving quickly

There are significant opportunities ahead — but also increasing complexity.

We need someone who can help create order from chaos, improve execution velocity, and scale operations alongside the founder.

Compensation & Growth

What You’ll Get

• Fixed compensation
• High-performance incentives and commissions
• Direct exposure to founder-level decision-making
• Real ownership and responsibility
• Opportunity to grow into leadership roles

Long-Term Growth

This role begins with an intensive 3-month execution-focused period.

Based on performance, trust, and contribution, there is potential to:

• Move into a leadership role
• Become part of the core founding team
• Receive vested equity after 6 months

We are not looking to hire someone for “just another job.”

We are looking for someone who wants to build with us long-term.

Work Environment

Location

Bangalore (ON-SITE)

We work in a highly collaborative, fast-moving environment.

Accommodation support and basic living arrangements can also be provided for the right candidate.

Our philosophy is simple:

• Work closely
• Move fast
• Build together
• Win together

How to Apply

Send us:

• Your resume/profile
• A short note covering:
• Why this role interests you
• What you have built, operated, or executed before
• Why you believe you can work directly with a founder

We care more about ownership, execution ability, and learning speed than traditional credentials.

Client Success Engineer – Refined Job Description

Job Title: Client Success Engineer

Key Responsibilities

Customer Project Management

• Ensure all required order information is received and projects can be delivered within the committed timeline.
• Complete the Discovery Phase by gathering and validating customer requirements.
• Coordinate with customers and internal teams to ensure timely project completion.
• Create project plans and provide regular progress reports to customers.

Customer Service

• Handle customer calls whenever required and resolve escalated support cases.
• Support and resolve issues escalated by the First Level Support team.
• Ensure solutions are provided within the agreed turnaround time.
• Maintain accurate records of all customer interactions and case activities.
• Ensure services provided are properly billed and paid for.
• Document issues and resolutions through Knowledge Base Articles for future reference.
• Create and modify Crystal Reports as per customer requirements.

Training & Customer Enablement

• Plan, package, and deliver customer training sessions remotely or onsite.
• Help customers become familiar with the Windowmaker software through demos, trials, and guided sessions.
• Prepare presentations, training materials, and videos for advanced or complex features.
• Provide training and guidance to the First Level Support team.

Management Reporting

• Prepare and submit daily and weekly reports to management regarding project and support activities.

Data Projects

• Analyze customer requirements and prepare project specifications.
• Perform data setup and configuration based on approved specifications.
• Conduct code/release testing and quality assurance activities.
• Ensure compliance with company standards and processes.

Qualifications & Experience

• Engineering Graduate with basic computer knowledge, preferably in software or IT-related fields.
• 1 to 8 years of experience in Customer Support, Client Success, or Technical Support roles.
• Freshers with excellent communication skills are also encouraged to apply.
• Good analytical, problem-solving, and coordination skills.
• Strong verbal and written communication skills. 

Job Title: Chat Support Executive (Non-Voice Process)

Location: Ahmedabad

Role Overview:

We are looking for enthusiastic and customer-focused individuals for the role of Chat Support Executive. In this position, you will assist customers through non-voice channels such as chat, email, and social media, ensuring quick, accurate, and empathetic resolutions. Your ability to communicate effectively in writing will play a key role in delivering an exceptional customer experience.

You will work closely with the Team Lead and contribute to enhancing customer satisfaction and overall team performance.

Key Responsibilities:

• Handle customer queries via chat, email, and other non-voice platforms.
• Provide prompt and effective resolutions using written communication.
• Maintain professionalism and empathy in all customer interactions.
• Ensure high levels of customer satisfaction and service quality.

Eligibility Criteria:

• Freshers and experienced candidates are welcome.
• Strong written communication skills in English (grammar & spelling).
• Qualification: 10+3 Diploma / HSC / Any Graduate.
• Basic computer knowledge is required.
• Willingness to work in a 24/7 shift environment.

What We Offer:

• Supportive and growth-oriented work environment.
• Continuous learning and career advancement opportunities.
• Competitive salary with performance-based incentives.
• Exposure to a diverse and inclusive workplace culture.

Additional Benefits:

• 5 Days Working.
• Night Shift Allowance.
• PF, Insurance & Gratuity Benefits.

Job description:

Job Description

Company: Wenodo

Location: IT Park, Bhopal

Experience Required: 1+ Year

Wenodo is looking for a dedicated and solution-oriented IT Support Executive to join our team. If you have a passion for solving technical issues, supporting users, and ensuring smooth IT operations, this opportunity is for you!

Key Responsibilities:

• Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Issue Resolution: Diagnose and resolve customer issues, ensuring timely solutions to enhance customer satisfaction.
• Product Knowledge: Maintain a thorough understanding of the company's products or services to provide accurate information and support to customers.
• Documentation: Accurately document customer interactions, issues, and resolutions in the ticketing tool.
• Escalation: Identify and escalate complex issues to appropriate internal teams when necessary.
• Feedback: Gather customer feedback and provide insights to improve products, services, and customer support processes.
• Team Collaboration: Work closely with other departments, such as Development and other support team, to ensure a cohesive approach to customer service.

Qualifications:

• Experience: Minimum of 1 year of experience in customer support or a related role.
• Technical Skills: Proficiency in using ticketing tool and Microsoft Office Suite. Familiarity with support processes is advantageous.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Problem-Solving: Strong analytical and problem-solving abilities to address customer issues efficiently.
• Interpersonal Skills: Ability to build and maintain positive relationships with customers and team members.
• Time Management: Effective time management skills, with the ability to handle multiple tasks simultaneously.

Work Location: In person

We are looking for enthusiastic and technically candidate to join our Technical Support team. The role involves providing L1 technical support, troubleshooting customer issues, and assisting in product implementation and maintenance under guidance.

L1 EXPERIENCE COMPULSORY

• Provide L1 technical support via ticketing system, email, and remote sessions.
• Troubleshoot basic technical issues related to installation, configuration, and usage.
• Assist senior engineers in debugging, testing, and customer support activities.
• Follow defined support processes, documentation, and SOPs.
• Maintain proper case notes, troubleshooting steps, and resolutions.
• Ensure timely responses and adherence to SLA.
• Learn and develop technical expertise on enterprise IT and security products.

Required Skills and Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• Basic understanding of Windows, Linux, networking, and troubleshooting concepts.
• Good communication and problem-solving skills.
• Willingness to learn enterprise security and IT products.
• Ability to work in shifts and handle customer interactions professionally.

Essentials

- Communicate clearly and confidently so customers immediately understand what is happening.

- Show empathy, stay professional, and treat every issue with respect.

- Take full ownership of tickets instead of passing responsibility.

- Manage time effectively by prioritizing issues based on impact and urgency.

- Pay close attention to details to avoid repeat questions or mistakes.

Company Profile

Geotrackers Mobile Resource Management Pvt. Ltd.

Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organisations with a sizeable fleet of vehicle or sales & service personnel, across industry sectors ranging from transport & logistics, to health, Hospitality, Education, Cement, BPO, Police & Government & many more.

Job Title: Customer Support Officer

Experience : 2-7 years

Job Description

● Set up network of service technicians pan-India for installation of GPS tracking devices on commercial vehicles

● Manage daily installation / post installation schedule for pan-India locations

● Co-Ordinate with customer team & field staff for schedule assignment

● Manage all customer facing correspondence on Email/Mobile/Whatsapp , regarding service requests

● Follow-up with customer within a 24hour period in regards to the initial phone call or email

● Ensure TAT between 24-48 hours for all service schedules for Pan-India locations.

● Raise repair invoices to customers

● Manage inventory of spares and consumables

● Manage logistics for supplying fresh spares to service technicians pan India

● Co-ordinate with service technicians for return of defective goods to Head Office

● Manage Ensure service technicians

● Conduct Training Sessions for technicians

● Support to field staff

● Generate Monthly failure report with analysis : Technician / Product / Model / Area wise

● Supervision and monitoring of repairs and trouble shooting of all the GPS devices.

● Handling Reports management in ERP

Desired Profile

● At least 2 years experience in managing network of service technicians for fitting of automotive electrical accessories at Pan-India locations

● Must have network of service technicians for fitting electrical accessories on atleast 100+ locations

● Computer Savvy

● Good Skills on Excel

● Strong Communication Skills

● Ability to diffuse volatile situations with professionalism and courtesy

● Capable of conducting root cause analysis of failures and devise breakdown solutions with minimum turnaround time.

● Excellent analytical and conflict resolving skills

● Willing to travel for purposes of hiring, training and managing service technicians.

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

The L1 Application Support team is the first line of defense for all production-related customer issues.

Form: https://forms.gle/YCDLPZC7wD3isEYR7

Responsibilities

1. Incident Handling & Production Support

2. Escalation & Coordination

3. Monitoring & Alerts

4. Documentation & SOP Adherence

5. Customer Interaction

Requirements and Qualifications:

1. Minimum 1 year of experience as App support or product support
2. Basic understanding of APIs, JSON, request/response flow.
3. Understanding of HTTP, webhooks.
4. Ability to read logs and use monitoring tools.
5. Experience with Jira, Freshdesk, Zendesk, or similar ticketing tools.

Job description:

Apprication Pvt Ltd -Hiring for BPO TECH SUPPORT(Night shift) - Work from office Goregaon(E)

JOB DESCRIPTION FOR BPO TECH -SUPPORT

-Excellent communication in English is mandatory.

-Must have minimum 1 year Experience

-Working on tickets and resolving the issues of clients/customers.

-Testing/replicating the issues raised by clients

-Working on tickets and resolving the issues of clients/customers

-Testing/replicating the issues raised by clients

-Installation of software / Hardware via remote.

-Giving training to the users via remote if required.

-Supporting merchants on software over Phone/Email.

-Giving remote support to clients.

Shift Timings : 11:00pm to 8:00am(Night shift)

connect on Seven three zero four one Double Eight Six Three Six

Provide L1 support for photo/video editing applications

Resolve issues via chat and email

Manage tickets in ServiceNow

Troubleshoot installation and performance issues

Support Windows and macOS systems

Job Title : System Support Engineer – L1

Experience : 2.5+ Years

Location : Mumbai (Powai)

Shift : Rotational

Role Summary :

Provide first-level technical and functional support for enterprise applications and infrastructure. Handle user issues, troubleshoot systems, and ensure timely resolution while following support processes.

Key Responsibilities :

• Provide phone/email support and own user issues end-to-end.
• Log, track, and update tickets in Jira/Freshdesk.
• Troubleshoot Linux/UNIX systems, web servers, and databases.
• Escalate unresolved issues and communicate during downtimes.
• Create knowledge base articles and support documentation.

Mandatory Skills :

Linux/UNIX administration, Apache/Tomcat/JBoss, basic SQL databases (MySQL/SQL Server/Oracle), scripting knowledge, and ticketing tools experience.

Preferred :

• Banking/Financial Services domain exposure and client-site support experience.
• Strong communication skills, customer-focused mindset, and willingness to work in rotational shifts are essential.

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

What You’ll Do:

We are looking for a Staff Operations Engineer based in Pune, India who can master both DeepIntent’s data architectures and pharma research and analytics methodologies to make significant contributions to how health media is analyzed by our clients. This role requires an Engineer who not only understands DBA functions but also how they impact research objectives and can work with researchers and data scientists to achieve impactful results.  

This role will be in the Engineering Operations team and will require integration and partnership with the Engineering Organization. The ideal candidate is a self-starter who is inquisitive who is not afraid to take on and learn from challenges and will constantly seek to improve the facets of the business they manage. The ideal candidate will also need to demonstrate the ability to collaborate and partner with others.  

• Serve as the Engineering interface between Analytics and Engineering teams.
• Develop and standardize all interface points for analysts to retrieve and analyze data with a focus on research methodologies and data-based decision-making.
• Optimize queries and data access efficiencies, serve as an expert in how to most efficiently attain desired data points.
• Build “mastered” versions of the data for Analytics-specific querying use cases.
• Establish a formal data practice for the Analytics practice in conjunction with the rest of DeepIntent.
• Interpret analytics methodology requirements and apply them to data architecture to create standardized queries and operations for use by analytics teams.
• Implement DataOps practices.
• Master existing and new Data Pipelines and develop appropriate queries to meet analytics-specific objectives.
• Collaborate with various business stakeholders, software engineers, machine learning engineers, and analysts.
• Operate between Engineers and Analysts to unify both practices for analytics insight creation.

Who You Are:

• 8+ years of experience in Tech Support (Specialised in Monitoring and maintaining Data pipeline).
• Adept in market research methodologies and using data to deliver representative insights.
• Inquisitive, curious, understands how to query complicated data sets, move and combine data between databases.
• Deep SQL experience is a must.
• Exceptional communication skills with the ability to collaborate and translate between technical and non-technical needs.
• English Language Fluency and proven success working with teams in the U.S.
• Experience in designing, developing and operating configurable Data pipelines serving high-volume and velocity data.
• Experience working with public clouds like GCP/AWS.
• Good understanding of software engineering, DataOps, and data architecture, Agile and DevOps methodologies.
• Proficient with SQL, Python or JVM-based language, Bash.
• Experience with any of Apache open-source projects such as Spark, Druid, Beam, Airflow etc. and big data databases like BigQuery, Clickhouse, etc. 
• Ability to think big, take bets and innovate, dive deep, hire and develop the best talent, learn and be curious.
• Experience in debugging UI and Backend issues will be add on.

Experience-3-6yrs

Location-Mumbai ( Vasai)

BE/Mechanical

Key Responsibilities

• Design and develop facade concepts, details, and technical drawings.
• Collaborate with architects, engineers, and contractors to ensure design integration.
• Prepare 2D/3D models, renderings, and specifications for facade systems.
• Research and recommend materials, finishes, and sustainable technologies.
• Review shop drawings, prototypes, and mock-ups for compliance with design intent.
• Provide technical support during tendering, procurement, and construction phases.

 Skills & Competencies

• Proficiency in AutoCAD, Revit.
• Strong knowledge of facade materials (glass, aluminum, stone, composites).
• Understanding of building physics and envelope performance.

1. Troubleshooting and Diagnosis. On-Site Troubleshooting
2. Install and configure new POS hardware systems stores
3. Cabling and Networking
4. Strong knowledge of computer hardware (PC architecture, components, cabling)
5. Understanding of basic networking concepts (TCP/IP, DHCP, Ping, IP configuration

Job Details

• Job Title: Customer Sales Engineer
• Department: Sales
• Employment Type: Permanent
• Location of Posting: Ahmedabad

Experience & Eligibility

• Experience Required: 1–2 years
• Freshers: Yes, freshers are welcome to apply

Educational Qualifications

• Graduation: B.E. (Mechanical) or Diploma in Mechanical Engineering
• Post-Graduation: Not required
• Special Courses: Not required

Key Responsibilities

• Lead generation and follow-up with potential customers
• Building and maintaining strong customer relationships
• Providing technical support and product-related guidance to customers
• Preparing sales reports and maintaining records
• Coordinating with internal teams to ensure customer satisfaction

Skills & Competencies

• Strong communication skills (very important)
• Languages Known: Gujarati, Hindi, English (fluency not mandatory)
• Learning-oriented mindset
• Team player with a positive attitude
• Good problem-solving ability

Strong Technical Support Leader profile

Mandatory (Company) – Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)

Mandatory (Experience 1) – 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams

Mandatory (Experience 2) – Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams

Mandatory (Team Leadership) – Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management

Mandatory (Technical Depth) – Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows

(to effectively coordinate with architects and engineering heads)

Mandatory (Process & Metrics) – Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting

Mandatory (Ticketing Tools) – Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms

Mandatory (Core Skills) – Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

ROLES AND RESPONSIBILITIES:

We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.

• Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases
• Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one
• Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention
• Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts
• Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts
• Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement

IDEAL CANDIDATE:

• Total experience 8+ Yrs
• 8+ years of experience as a technical account manager, publisher ops role or similar role, with experience in the AdTech, digital media, programmatic advertising space
• Strong hands-on expertise working with top SSP platforms and publisher accounts
• Strong understanding of programmatic technology, SSPs, and the AdTech ecosystem, comfortable explaining technical concepts in clear, accessible language
• Skilled in building and nurturing client relationships, with a strong commitment to costumer success and satisfaction
• Demonstrated ability to think on your feet, solve technical issues in real time, and effectively address client concerns
• Exceptional presentation skills, with the ability to engage diverse audiences and adapt content to client needs
• Team player with ability to work collaboratively with sales, customer success, and product teams
• Adaptable and able to thrive in a dynamic, fast-paced environment
• Bachelor's degree

PERKS, BENEFITS AND WORK CULTURE:

• Competitive Salary Package
• Generous Leave Policy
• Flexible Working Hours
• Performance-Based Bonuses
• Health Care Benefits

As a Product Quality Analyst, you will play a critical role in ensuring that our platform delivers a polished, intuitive, and dependable experience. You will work closely with product and engineering to investigate issues, validate new functionality, and identify opportunities for improvement across the product. You will also contribute to evaluation dataset improvements when relevant to product performance. This role is ideal for someone who enjoys understanding how systems behave, digging into root causes, and shaping a high-quality product through thoughtful testing and analysis.

Requirements

• Strong written and verbal communication skills.
• 5+ years of experience in QA, product operations, or a related role.
• Demonstrated product intuition: ability to understand user workflows, diagnose root causes, and propose improvements.
• Detail-oriented, analytical, and comfortable navigating ambiguous or incomplete information.
• Familiarity with LLMs, AI workflows, or evaluation datasets is a plus.

Responsibilities

• Perform structured QA activities, including exploratory testing, regression testing, and release validation.
• Analyze product behavior and real user interactions to identify bugs, UX issues, and improvement opportunities.
• Write clear, well-scoped engineering tasks with reproduction steps, expected behavior, and impact assessments.
• Collaborate closely with product and engineering teams to prioritize issues and confirm fixes.
• Maintain feedback loops that align observed product behavior with roadmap decisions and customer needs.
• Contribute as needed to evaluation dataset improvements that support product accuracy and reliability.
• Help refine internal QA workflows and product discovery processes.

Position: IT Manager 

Location: Pune 

Experience Required: : 4–6 Years.

Qualification: Graduate 

 Escalating IT issues to the IT manager where necessary

 Responsible for managing backups / tape rotation

 Diagnosing and resolving technical issues

 Undertaking small- to medium-sized IT projects as instructed by the IT manager /Authorities

 Providing desktop and server support

 Supporting and maintaining MS Server Active directory /Desktops and Postmaster

 Setting up and configuring new laptops and desktops

 Installing authorized software to laptops and desktops ( range lab,Rista, Tally server & client ,AV)

 Ensuring security and upgrades are applied to desktops and laptops and kept up to date

 Antivirus installation to all desktops and laptops

 Fault finding to laptops and desktops

 Reporting faults and maintaining logs on servers, desktops and laptops

 Completing internal user moves including phones

 Patching of network and phones

 Making of Cat 6 e network cables were necessary

 Ensuring all logs for equipment and users are maintained

 Setting up and configuring new core servers

 Installing authorized software to core servers

 Ensuring patches and upgrades are applied to core servers

 Fault finding to core servers

 Creating purchase requisitions for IT hardware / software

 Ensuring licensing for all software purchased is recorded and maintained

 Postmaster server mailbox maintenance including archiving mailboxes

 Setting up new users and disabling expired accounts in accordance with HR requirements

 Providing support for MAC PCs 

🖥️ Job Title: IT Administrator

📍 Location: Bangalore

🕒 Experience Required: 3–5 Years

💼 Employment Type: Full-time

🏥 About the Company

Connect and Heal is a leading digital healthcare platform delivering comprehensive health solutions through technology. We are driven by innovation, efficiency, and patient-centric care.

🔎 Role Overview

We are looking for a proactive and technically sound IT Administrator to manage and maintain the organization’s IT infrastructure. The ideal candidate will ensure smooth day-to-day IT operations, system security, and high availability of technology resources.

✅ Key Responsibilities

• Manage and maintain IT infrastructure including servers, desktops, laptops, printers, and network devices
• Install, configure, and troubleshoot hardware, software, operating systems, and applications
• Monitor system performance and ensure uptime and reliability
• Handle user access management, email setup, and security permissions
• Manage LAN, WAN, Wi-Fi, VPN, and firewall configurations
• Ensure data security, backup, and disaster recovery processes
• Coordinate with vendors for hardware procurement, AMC, and support services
• Provide L1/L2 technical support to employees
• Maintain IT asset inventory and documentation
• Ensure compliance with IT policies and cybersecurity standards
• Support onboarding and offboarding with system access and asset allocation

🎯 Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or related field
• 3–5 years of proven experience as an IT Administrator or System Administrator
• Strong knowledge of Windows OS, Linux basics, and networking concepts
• Hands-on experience with Active Directory, Office 365, and endpoint security
• Knowledge of firewalls, antivirus, data backup, and recovery systems
• Experience with cloud platforms (AWS/Azure – basic level preferred)
• Strong troubleshooting and problem-solving skills
• Excellent communication and coordination skills

⭐ Preferred Skills

• ITIL certification or similar
• Experience in healthcare IT environment (added advantage)
• Exposure to cyber security tools and data privacy practices

💼 Why Join Connect and Heal?

• Work with a fast-growing health-tech organization
• Opportunity to handle enterprise-level IT infrastructure
• Collaborative and innovative work environment
• Career growth and continuous learning opportunities

Job description

Job Title: System Integrator / Technical Support Engineer (Integration)

Experience: 5 Years

Employment Type: Full-Time

About the Role

We are seeking an experienced and technically proficient Client Support / Technical Support Engineer (Integration) to join our dynamic team. The ideal candidate will possess strong analytical skills and a solid background in API integrations, Integration Kits, and technologies such as Java, PHP, or Android.

In this role, you will serve as the primary point of contact for clients, ensuring smooth implementation, efficient issue resolution, and exceptional customer satisfaction throughout the integration process.

Key Responsibilities

Provide technical support and integration assistance to clients via email, calls, or ticketing systems.

Assist clients in setting up, configuring, and troubleshooting API / SDK / Integration Kits.

Collaborate with internal development and product teams to resolve complex technical challenges.

Analyze logs, debug issues, and replicate customer scenarios to identify root causes.

Maintain detailed documentation of integration processes, FAQs, and troubleshooting guides.

Ensure timely and professional resolution of client queries to maintain high satisfaction levels.

Work cross-functionally to support client onboarding, testing, and deployment activities.

Required Skills & Qualifications

Bachelors degree in Computer Science, Information Technology, or a related field.

Minimum 5 years of experience in Client Support, Technical Support, or Integration Support roles.

Hands-on experience with at least one of the following: Java, PHP, or Android.

Strong understanding of API integrations, SDKs, and web technologies (REST / JSON).

Familiarity with Integration Kits or middleware solutions.

Excellent communication, analytical, and problem-solving skills.

Ability to work independently and manage multiple client projects simultaneously.

Preferred Skills

Experience in the Payment Gateway..

Knowledge of SQL for data validation and troubleshooting.

Proficiency with Postman, API testing, and log analysis tools.

Job Title - IT Project Manager

Location - Surat (on-site )

Experience - 2+ years

Job Description

We are seeking an Associate IT Project Manager to assist in planning, coordinating, and delivering technology projects on time and within budget. The role involves supporting senior project managers, collaborating with cross-functional teams, and ensuring smooth execution of IT and software initiatives.

Key Responsibilities

• Support end-to-end project lifecycle — planning, tracking, and delivery.
• Coordinate with developers, QA, and DevOps teams to meet project goals.
• Maintain project schedules, documentation, and communication plans.
• Track progress, risks, and dependencies; escalate issues when needed.
• Assist in sprint planning, reporting, and client communication.
• Contribute to process improvements and ensure adherence to delivery standards.

Qualifications

• 2+ years of experience in IT project coordination or management (mandatory).
• Familiarity with software development or IT systems.
• Understanding of Agile/Scrum or traditional project methodologies.
• Strong communication, organization, and multitasking skills.
• Proficient in tools like Jira, Asana, or ClickUp.
• Bachelor’s degree in IT, Computer Science, or related field.

Technical Support Engineer

About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities:

Technical Investigation & Bug Identification

• Review application logs, error messages, and stack traces to diagnose issues
• Read and navigate through our MERN stack codebase to understand system behaviour
• Reproduce reported bugs in staging/development environments
• Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
• Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

• Monitor AWS infrastructure health and application performance metrics
• Identify patterns in support tickets that may indicate broader system issues
• Collaborate with engineering on bug fixes and verify resolutions in production
• Test new features from a customer perspective before release

Required QualificationsTechnical Skills

• Strong understanding of web application architecture and software engineering principles
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and understand JavaScript/TypeScript code
• Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
• Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience with Git and version control concepts
• Knowledge of browser developer tools for debugging frontend issues

Soft Skills

• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving mindset
• Patience and empathy when dealing with frustrated customers
• Self-motivated with ability to manage multiple issues simultaneously
• Detail-oriented with good documentation habits

Experience

• 1+ years in technical support, customer success, or similar role
• 1+ years working with or around software development teams
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

• Experience with AWS troubleshooting and CloudWatch logs analysis
• Familiarity with containerization (Docker) and CI/CD pipelines
• Previous experience in a SaaS or platform company
• Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
• Exposure to agile development methodologies

What You'll Work With

• Frontend: React.js applications with modern JavaScript/TypeScript
• Backend: Node.js/Express.js APIs
• Database: MongoDB, MySQL
• Infrastructure: AWS (various services)
• Tools: GitHub, JIRA, Slack
• Environment: Fast-paced with direct access to engineering team

We have opportunity for Customer Care Support / Customer Service 

Job Location : Ambavadi ( Ahmedabad)

Fresher can also apply

Job timing : Day shft ( 6 days working, 1st, 3rd & 5th Saturday off)

Job Description :

We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions. Attracts potential customers by answering question suggesting information about services. Identify and assess customer’s needs to achieve satisfaction follow communication procedures, guidelines; policies.

Handling call and email inquiries /queries raise by the prospects & clients.

Accuracy, attention to detail and ability to explain complex information clearly and simply.

He who applies must have Product Knowledge, Quality Focus, Problem Solving,

Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing

Information and Multi-tasking.

Qualifications :

Minimum qualification required is graduate/post graduate degree in any field except engineering.

The candidate should have minimum 0-5 years of experience from the Mutual Fund Industry or candidate from any other industry with an experience to handle Clients. ( Fresher can also apply)

He/she should have a right attitude.

We are looking for a candidate with fluency of atleast 3 languages i.e. English, Hindi & Gujarati and an excellent Verbal Vocal communication skill in English.

Candidate should have be loyal, honest.

Candidate should have a long term vision & should be decision maker.

The Role: IT Administrator

We are looking for a proactive and detail-oriented IT Administrator / IT Coordinator to support and maintain our company’s IT infrastructure and user systems. The ideal candidate will have experience handling day-to-day IT operations, hardware/software support, and coordination with vendors, ensuring smooth and secure IT functioning across multiple locations.

What You’ll Do:

• Manage and monitor company IT infrastructure, including systems, networks, printers, and communication tools.
• Provide technical support to end-users for hardware, software, and network issues (onsite and remote).
• Coordinate with external IT vendors and service providers for maintenance, troubleshooting, and AMC renewals.
• Install, configure, and maintain desktops, laptops, printers, scanners, routers, and other peripherals.
• Manage user accounts, access rights, and data backup processes.
• Ensure antivirus, firewalls, and data protection measures are up to date and effective.
• Assist in IT asset management – inventory tracking, procurement, and disposal.
• Support implementation of new technologies or systems as per business needs.
• Maintain documentation for IT setups, licenses, and configurations.
• Liaise with HO and regional teams to ensure IT standards and policies are followed.

What We’re Looking For:

• Strong knowledge of Windows OS, MS Office, and networking fundamentals (LAN/WAN/Wi-Fi).
• Familiarity with ERP or CRM systems (SAP, Tally, or similar) preferred.
• Basic understanding of data backup systems, firewalls, and antivirus management.
• Excellent troubleshooting and problem-solving skills.
• Good communication and coordination skills across teams and departments.
• Ability to manage multiple priorities in a fast-paced FMCG environment.
• Bachelor’s degree / Diploma in Computer Science, Information Technology, or related field.

Why Join Us:

• Dynamic Industry Exposure: Be part of a fast-growing FMCG company where technology drives efficiency and innovation across supply chain, sales, and operations.
• End-to-End Learning: Gain hands-on experience managing IT systems that support manufacturing, warehousing, and nationwide distribution networks.
• Collaborative Environment: Work closely with cross-functional teams — Sales, Marketing, Operations, and HR — to create impactful tech-enabled solutions.
• Growth Opportunities: We value internal talent and provide opportunities for skill enhancement, certifications, and career advancement within the IT function.

Require Mechanical Sales Engineer with a good technical knowledge.

Bachelor’s degree in Mechanical Engineering or a related field.

• 0-2 years of experience in technical or industrial sales (experience range may vary by employer).

• Strong understanding of mechanical systems, components, or equipment (e.g., pumps, compressors, HVAC systems, valves, etc.).

• Excellent communication, negotiation, and presentation skills.

• Ability to translate complex technical information into customer-friendly language.

• Proficiency in CRM and MS Office tools.

• Self-motivated, target-driven, and able to work independently.

• Willingness to travel for client meetings and site visits.

The Installation Technician is responsible for on-site installation, assembly, and fitting of company products (such as wardrobes, kitchens, furniture, fixtures, or equipment) as per design specifications and quality standards. The role ensures timely completion of installations while maintaining safety and customer satisfaction.

Key Responsibilities:

· Carry out installation, assembly, and fitting of products (wardrobes, kitchens, sliding doors, fixtures, etc.) at customer sites.

· Read and interpret layout drawings, installation plans, and design specifications.

· Ensure all installations are completed as per company standards, within the given timelines.

· Conduct pre-installation checks, including site measurements and readiness verification.

· Handle tools, materials, and equipment responsibly and ensure proper maintenance.

· Coordinate with the project manager, designer, and client for smooth execution.

· Perform finishing work such as adjustments, alignment, and final inspection.

· Report any site issues, damages, or delays immediately to the supervisor.

· Follow all safety protocols and ensure a clean and organized work area.

· Provide on-site service support and rectify installation-related issues if required.

As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibilities will include responding to customer inquiries, troubleshooting issues, and providing timely solutions across various communication channels, including phone, email, and chat.

Role & responsibilities:

• Good Computer Skills

• Candidates must have good communication skills

• Must be a Graduate

• Willing to work in night shift (UK or US)

• Able to work in Order Processing & Customer Service (both Chat & Calling).

Tech sales executives who have taken calls on Printer, Outlook, Antivirus, PPC

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current salary?
• How many years of experience do you have from Technical sales process?
• What is your salary expectation?

About the Company:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.

About the Role:

MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company.

Key Responsibilities:

• Respond to customer queries via calls, emails, and support tickets.
• Assist in resolving issues related to panel access, call reports, and login problems.
• Update ticket statuses and maintain accurate customer records using Zoho Desk.
• Collaborate with the support team to escalate complex issues to relevant departments.
• Assist in creating and maintaining FAQs and troubleshooting documentation.

Requirements:

• Good communication skills in English(spoken and written).
• Basic computer proficiency and willingness to learn support tools and CRM systems.
• Strong interest in SaaS, tech support, or customer-facing roles.
• Availability for a full-time (Monday to Saturday, rotational shifts).

What You’ll Gain:

• Practical exposure to customer success and support operations in a SaaS environment.
• Opportunity to work with experienced professionals and learn industry best practices

We are looking for enthusiastic freshers to join our Technical Voice Support team. The role involves providing technical assistance to customers over phone calls, troubleshooting issues, and ensuring high customer satisfaction.

Roles & Responsibilities

• Handle inbound/outbound voice calls from customers
• Provide technical support for software, hardware, networking, or application-related issues
• Diagnose and troubleshoot problems using standard procedures
• Guide customers step-by-step to resolve technical issues
• Document customer interactions, issues, and resolutions in the system
• Escalate complex issues to senior technical teams when required
• Maintain professional communication and service quality
• Meet performance metrics such as call quality, resolution time, and customer satisfaction

Eligibility / Requirement

• Experience: Fresher (0–1 year experience acceptable)
• Basic knowledge of:
• Computer fundamentals
• Operating systems (Windows/macOS basics)
• Internet, email, browsers, and networking basics
• Good English communication skills (verbal)
• Willingness to work in shifts / night shifts
• Strong problem-solving and customer-handling skills

Skills Required

We are seeking a highly organized and proactive professional with Engineering background to provide comprehensive support to the CEO. This role goes beyond traditional executive assistance, with a strong focus on strategic alignment, operational efficiency, and cross-functional coordination. The ideal candidate will act as a trusted partner to the CEO, ensuring priorities are executed seamlessly and business objectives are advanced effectively.

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.

1. Team Management & Supervision

o   Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.

o   Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).

o   Review ticket queues, ensure timely response/resolution, and minimize escalations.

2. Service Delivery Oversight

o   Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).

o   Monitor open tickets and proactively address delays or recurring issues.

o   Take necessary action on recurring & repeat issue to fix the permanently.

o   Conduct regular service quality reviews and corrective action planning.

3. Technical Assistance & Escalation Support

o   Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.

o   Guide the team in resolving complex issues and ensure user satisfaction.

o   Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.

4. IT Asset Management Control

o   Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:

o Properly tagged, recorded, and updated in the IT Asset Management Tool.

o Compliant with asset tracking and audit policies.

5. Process Implementation & Improvement

o   Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.

o   Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.

6. Software Licensing & Compliance

o   Ensure awareness of software licensing policies and usage.

o   Support the team in maintaining compliance with licensing limits and software audit readiness.

7. Team Motivation & Skill Development

o   Motivate the team and maintain high morale and work discipline.

o   Identify skill gaps and coordinate internal/external training to upskill the support team.

o   Promote a culture of continuous improvement, accountability, and customer satisfaction.

8. Reporting & Communication

o   Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.

o   Conduct regular review meetings with internal IT stakeholders and vendor managers.

o   Act as the first point of contact for escalations from business users and management.

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi [Onsite: Only based for local candidate]

1. End User Technical Support

o   Provide hands-on support for desktops, laptops, printers, scanners, biometric/attendance systems, and conference room equipment (projectors, TVs, audio systems, etc.).

o   Assist users in day-to-day operations of Microsoft 365 tools including OneDrive, SharePoint, Outlook, Teams, etc.

o   Guide users on common software installations and resolve application-related issues (PDF tools, browser settings, printer drivers, etc.).

2. System Configuration & Deployment

o   Configure laptops and desktops as per IT policy and defined software baseline.

o   Ensure proper asset tagging and labeling before system handover to users.

o   Join eligible systems to Active Directory based on company policy and user profile.

o   Ensure installation and activation of Antivirus/EDR solutions (e.g., CrowdStrike, Defender, etc.).

3. Hardware & Peripheral Troubleshooting

o   Perform basic hardware diagnosis and troubleshooting (RAM, HDD, cables, display, power, etc.).

o   Perform basic network diagnosis. Do internal coordination with Network team if it is network issue.

o   Coordinate with OEM/vendor for parts replacement under warranty (if applicable).

o   Support for printer maintenance, toner replacement, and troubleshooting printing issues.

4. Helpdesk Ticketing and SLA Compliance

o   Acknowledge and act on tickets assigned via the Helpdesk tool (ManageEngine ServiceDesk Plus or equivalent).

o   Update ticket progress and provide regular feedback to the Helpdesk coordinator and end-user.

o   Ensure timely resolution of all tickets within defined SLA timelines.

o   Escalate unresolved or delayed issues to the next level in the support hierarchy.

5. Asset Management Support

o   Maintain and update asset information related to assigned systems and peripherals.

o   Coordinate with the Helpdesk/Asset team for movement, reallocation, or disposal of IT assets.

o   Support in physical verification, tagging, and reconciliation of IT inventory.

Job Title:

Technical Support – L1/L2 (Application Support + System Administration)

Location:

Hyderabad, India (Work from Office)

Shift: US Shift (Night), Rotational including weekends

Company:

Telebu Communications

Job Summary:

Telebu Communications is hiring three (3) Technical Support Engineers (L1/L2) to join our night shift support team. The ideal candidates will have 2–4 years of experience in application support, with a solid understanding of system administration basics. This is a full-time, office-based role in Hyderabad, involving rotational shifts including weekends, aligned to US hours.

Key Responsibilities:

• Provide L1/L2 support for enterprise applications, ensuring smooth performance and minimal downtime.
• Respond to user queries and technical issues via tickets, calls, or chats within defined SLAs.
• Troubleshoot application-level errors, configuration issues, login/access problems, and usage concerns.
• Monitor system alerts, logs, and performance dashboards to proactively identify issues.
• Perform routine health checks and validation for applications and basic infrastructure.
• Support incident and change management processes; document RCA and resolution steps.
• Coordinate with product, engineering, and DevOps teams for issue escalation and resolution.
• Perform basic server-level troubleshooting, user access control, and patch deployments.
• Maintain internal knowledge base, documentation, and SOPs for recurring support tasks.
• Assist with deployments, updates, and minor configuration changes during off-hours.

Required Skills:

• 2–4 years of experience in application support (L1/L2).
• Good troubleshooting skills for web-based applications and enterprise tools.
• Basic understanding of system administration (Windows/Linux environments).
• Familiarity with ticketing tools (e.g., Jira, Freshdesk, Zendesk).
• Basic networking and DB support knowledge (e.g., ability to run queries, take backups).
• Clear communication skills for effective issue resolution and stakeholder coordination.
• Ability to manage priorities, handle pressure, and work independently during night shifts.

Preferred Skills:

• Experience in production support for SaaS or enterprise software.
• Familiarity with monitoring tools (e.g., Grafana, Nagios, CloudWatch).
• Knowledge of scripting (PowerShell, Bash) is a plus.
• Exposure to cloud environments (AWS, Azure, GCP) is an advantage.

About Telebu:

Established in 2003, Telebu is a 20+ year-old technology driven product based company that helps enterprises build better relationships with their customers and employees using SMS, Chat, Voice & Video products, APIs and SDKs. We were earlier known as SMSCountry Networks until our rebrand to Telebu in 2018. The word Telebu combines Telecommunication and Business. Offices spread across India (HQ in Hyderabad), Manama (Bahrain), Dubai (UAE), Al-Khobar (KSA), Muscat (Oman), Doha (Qatar), USA and Hong Kong.