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Technical support jobs

50+ Technical support Jobs in India

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OIP Robotics
Katarina Vasic
Posted by Katarina Vasic
Hyderabad
3 - 5 yrs
$0.6K - $0.8K / yr
Microsoft Office
Microsoft Windows
VLAN
VPN
Technical support
+2 more

What We’re Looking For:

● Experience: Minimum of 3 years as an IT Help Desk Support Specialist or similar role.


● Technical Skills:


○ Proficiency in Windows 10 and Windows 11

operating systems.


○ Basic knowledge of Windows Server

administration.


○ Familiarity with network troubleshooting,

including subnets and VLANs.


○ Experience with various client VPN

connections and troubleshooting.


○ Ability to troubleshoot remote client

technologies (Remote Desktop, Citrix, VMware).


● Communication Skills: Exceptional verbal and written communication skills in English.


● Customer Service: Strong customer-oriented attitude with excellent problem-solving abilities.


● Additional Skills (Preferred but not required):


○ Familiarity with MikroTik and TP-Link

networking equipment.


○ Familiarity with Google Workspace.


● Certifications: Relevant IT certifications are a plus.


What You’ll Be Doing

● First-Level Support: Provide prompt and effective solutions for network, hardware, software, and application issues within our Hyderabad office.


● Remote Assistance: Offer support to employees in our global offices through remote troubleshooting and problem resolution.


● Vendor Coordination: Communicate with vendors for equipment orders, warranty tracking, and service arrangements.


● Inventory Management: Maintain accurate records of office equipment inventory and assignments, ensuring regular updates.


● Windows OS Proficiency: Install, configure, and troubleshoot Windows 10 and Windows 11 operating systems.


● Basic Server Administration: Perform tasks related to Windows Server to support network connectivity, accessibility, and user management.


● Network Troubleshooting: Diagnose and resolve network problems, including connectivity issues, subnets, and VLANs.


● VPN Management: Manage and troubleshoot various client VPN connections to ensure secure and stable remote access.


● Remote Client Support: Troubleshoot issues with VMware, Microsoft Remote Desktop, Citrix, and other remote access tools.


● Cybersecurity Awareness: Promote best security practices and raise cybersecurity awareness among staff.


● Ticketing System Management: Monitor and track support requests using the internal ticketing system, ensuring timely resolutions.


● Issue Escalation: Promptly escalate unresolved issues to appropriate internal teams or vendors.


● Independent Problem-Solving: Work autonomously to resolve problems efficiently.


● Documentation: Interact effectively with end-users and document all support activities.


● Continuous Learning: Stay updated with the latest technologies and best practices in IT support.

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Moveinsync Technology Solutions
Varnika Rawal
Posted by Varnika Rawal
Bengaluru (Bangalore), Hosur, Krishnagiri
2 - 4 yrs
₹2L - ₹5L / yr
Technical support
Customer Support
Product support
SaaS
Client Management
+2 more

 Act as the primary point of contact for assigned B2B clients to assist them with system updates and data management. ● Identify, troubleshoot, and resolve simple system-related issues reported by clients. ● Guide clients through troubleshooting steps, ensuring a smooth user experience. ● Document technical issues and create knowledge base articles for common solutions. ● Escalate complex technical issues to appropriate internal teams, providing detailed information for swift resolution. ● Track progress on escalated issues, keeping the client informed of the status and anticipated resolution time. ● Follow up with clients to ensure full satisfaction once the issue has been resolved. ● Build strong, lasting relationships with clients by providing timely, reliable, and professional support. ● Communicate regularly with clients to provide updates on new system features, improvements, or changes. ● Maintain detailed and accurate records of client interactions, technical issues, and resolutions. ● Prepare regular reports on common issues and trends, working closely with internal teams to prevent recurring problems. What You’ll Need ● Bachelor’s degree or equivalent experience in customer support, IT, or a related field. ● 2+ years of experience in a client-facing support role, preferably in a B2B environment. ● Strong technical troubleshooting skills and the ability to explain solutions to non-technical users. ● Excellent verbal and written communication skills. ● Basic knowledge of data management and software systems is desirable

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HighLevel Inc.

at HighLevel Inc.

1 video
31 recruiters
Swetha Venugopal
Posted by Swetha Venugopal
Remote only
10 - 20 yrs
Best in industry
Customer Support
Technical support
Team Management

About HighLevel: 


HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.


Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/


Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.


Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.


Who You Are: 

You are looking for an opportunity to bring your creative, organized, and strategic thinking to an impactful senior-level managerial role that allows you to lead, develop, and grow our Premium support team. You will monitor and own your team’s KPIs, while consistently driving and tracking towards optimal results.


To be successful in this role, you will exemplify our “customer obsessed” ethos and demonstrate best in class customer service and support practices. You are comfortable leading in a high-performance, high-accountability environment, and will leverage your excellent leadership skills and working knowledge of people/team management and the SaaS landscape to serve you well as you lead several teams of customer support representatives. You will be responsible for managing teams operating across multiple shifts, ensuring smooth and continuous support


Roles, Responsibilities & Requirements

What You’ll Be Doing:

  • Supervise a team of Customer Support Managers focused on solving customer issues and achieving high levels of customer satisfaction
  •  Support the organizational goals and participate in business planning activities such as staffing, goal setting, and resource planning
  • Lead and ensure your managers and teams are successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures - measure and provide detailed analysis on success against team’s growth KPIs and metrics
  • Conduct consistent and impactful performance conversations and coaching sessions with team members and managers
  • Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted
  • Delegate and assign responsibilities and tasks based on team member strengths to foster an exceptional customer experience. 
  • Identify and implement process improvements and alternative solutions to drive team efficiency, productivity and engagement. 
  • Serve as an influential leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s success, and fostering a team culture of encouraging growth, innovation, and proactive problem solving. 
  • Monitor the overall health of the support system, which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
  • Confidently work with large amounts of data and have a data-minded approach to resource planning, goal setting, and analyzing its outcomes
  • Partner with the Associate Director of Customer Support regarding forecasting, budget management, optimization of talent and resources, and the impact
  • Manage projects involving complex work streams and cross-functional collaboration - Communicate and collaborate with internal departments to create and confirm efficient workflows and relationships
  • Improve customer service quality results by collaborating with your team of managers to study, evaluate, and redesign processes; establish and communicate service metrics; monitor and analyze results; and implement change
  • Update job knowledge and managerial skills by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
  • Act as an escalation point for high severity customer and team member issues that arise from within the team, directly from customers, or from other HighLevel functions
  • Other duties may be assigned and/or modified as business needs change.


What You’ll Bring: 

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Experience/Education/Certifications Required:

  • BA/BS in a relevant field or equivalent managerial experience in the Account/Business Relationship Management domain required.
  • 5+ years of experience leading a fast-paced, results driven team for a SaaS or Product-Led Growth startup company preferred.
  • 5+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
  • You are a true people manager at heart, you love mentoring, leading and contributing to the professional development of those around you.
  • Prior experience partnering and influencing customers and team members in developing their strategic direction
  • Prior experience exercising and utilizing project management skills to identify and align strategies and new processes that will impact the customer experience. 
  • Strong collaboration, time-management and prioritization skills are critical to the success of this role
  • The ability to build and maintain strong relationships internally with senior leadership, teams and customers
  • Strong experience using data/analytics tools to measure the impact of your work and develop new projects
  • Ability to collaborate and influence cross-functional teams and champion new concepts and ideas
  • A strong technical aptitude to help our customers succeed with the HighLevel software
  • Experience working with and or ability to learn the use of various reporting tools to leverage data, analytics and automation to drive demonstrable customer and team success
  • Strong customer facing communication skills
  • Demonstrated approach to problem solving and conflict management
  • Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results. 
  • Working Knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, Mac, etc
  • Experience managing teams in different shifts is highly preferred


Read more
care infotech
zeeshan shek
Posted by zeeshan shek
Dahej Gujarat
1 - 6 yrs
₹12L - ₹14L / yr
Hardware troubleshooting
Technical support

Desktop Support Engineer


Job Summary:


We are seeking a highly skilled and experienced Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing top-notch technical support to our end-users, ensuring seamless operation of their desktops, laptops, and mobile devices. If you have a passion for troubleshooting, excellent communication skills, and a strong technical background, we want to hear from you!


Responsibilities:


- Provide technical support and troubleshooting for desktops, laptops, and mobile devices

- Install, configure, and maintain Windows 10/11 operating systems and applications (MS-Office 365, Acrobat Reader, etc.)

- Troubleshoot and resolve hardware and software issues

- Manage antivirus software and ensure system security

- Collaborate with other teams to resolve complex technical issues

- Communicate technical information to non-technical end-users

- Document incident resolutions and maintain accurate records


Requirements:


- 1-3 years of experience in IT industry handling end-user support

- Proven experience in troubleshooting and resolving desktop-related issues

- Strong knowledge of Windows operating systems (Win 10/11) and applications (MS-Office 365, etc.)

- Excellent communication and interpersonal skills

- Graduation in Computer Science or related field is a must


Qualifications:


- Bachelor's degree in Computer Science, IT, or related field

- Certification in desktop support or related field (added advantage)


Salary Package:


- Competitive salary package ranging from 12,000 to 15,000 rupees per month


Experience:


- 1-3 years of experience in desktop support or related field


What We Offer:


- Opportunities for professional growth and development

- Collaborative and dynamic work environment

- Recognition and rewards for outstanding performance

- Flexible working hours and remote work options

- Access to cutting-edge technologies and tools

- Comprehensive training and development programs


Why Join Us:


- Be part of a talented and diverse team

- Work on challenging projects and develop new skills

- Enjoy a supportive and inclusive work environment

- Take advantage of opportunities for career advancement

- Make a real impact on our organization's success


If you are a motivated and technically skilled professional looking for a new challenge, apply now to join our team as a Desktop Support Engineer!



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Experiencecom
Remote only
2 - 5 yrs
₹3L - ₹6L / yr
Technical support

Come Join Us


Experience.com - We make every experience matter more . . .


Position: Technical / Product / Customer Support Specialist

Job Location: Chennai (Base Location) / Remote

Shift Time: US shift (PST)

Employment Type: Full Time


Customer Support Specialists are responsible for an incredible customer experience, serving as a partner, consultant, and advisor to our client community of technology and services professionals. As a part of Experience.com’s Create WOW mission, Customer Support Specialists work with technology companies, offering top-notch customer support and creating long term customer relationships. Above all, the Customer Support discipline helps real people solve real business problems. Channeling their strong sense of empathy, Customer Support Specialists care about people as much as they do getting work done. Natural fluidity and thoughtfulness to written and verbal communication is key, and a good sense of humor is a plus.


Essential Duties and Responsibilities:


  • Respond to and resolve customer queries through all support channels (including email, chat, phone).
  • Drive timely incident resolutions while collaborating with a local team of specialists and a global team of product and engineering professionals, ensuring consistent communication on status and next steps.
  • Own the front-line technical support process, triaging cases and classifying them by their objective priority and customer-specific severity, diagnosing underlying factors, and prescribing a plan of action to address.
  • Provide support and relationship management to customers by answering product questions, reviewing client issues, delivering end-user support and training, and conduct systems troubleshooting.
  • Facilitate product feedback sessions with clients by prescribing an immediate solution to the core business problem, including workarounds if needed, while also serving as a channel to the product team for issues.
  • Define and adhere to internal metrics and guidelines for response rates, on-brand messaging, and customer satisfaction using key performance indicators including client satisfaction and knowledge scores.
  • Delight customers and build loyalty by providing joyful and personal customer support, leveraging data to predict a customer’s pain-points and anticipate client needs in a human, approachable way.


Key Performance Indicators:


  1. Performance against Support Service Level Agreement (SLA) metrics.
  2. Internal Customer Feedback measures, including Customer Satisfaction (CSAT).


Skills and Experience:

  • Bachelor’s Degree required.
  • 1+ years of experience in customer service, client operations, or directly related experience.
  • Prior experience or familiarity with a support case or ticketing system, such as Salesforce Service Cloud.
  • Prior experience of using and testing APIs, as well as providing customer support on integrations.
  • Basic knowledge of HTML, CSS, and JavaScript experience using browser developer tools to diagnose issues and conduct investigations with a client’s configuration and implementation of our solutions.
  • Prior experience within a software-as-a-service (SaaS) environment is a plus.
  • Knowledge of SQL and relational databases in general is a plus.


Competencies & Proficiencies:

[LOW] Building Effective Relationships

  • Selecting the appropriate communication method and tool given the information.
  • Engaging with authenticity and empathy, nurturing genuine relationships.
  • Choosing the guidance that best matches the audience, accurately delivering a message.
  • Approaching situations with maturity using behaviors of inclusion and positive communication techniques to resolve conflicts.

[MOD] Bias for Action

  • Managing project and program work effectively, delivering against known goals and deadlines.
  • Contextualizing a known playbook given unexpected circumstances to meet goals and solve problems.
  • Using autonomy to correctly identify the cause of a problem or situation and applying the right solution.
  • Maintaining conditions of support for necessary action, despite competing priorities.

[LOW] Disciplined and Strategic Thinking

  • Learning from past actions and outcomes to improve work quality consistently.
  • Quickly defining the problem and applying the most effective solution, not necessarily the obvious one.
  • Filtering for ambiguity that impacts the goals at hand instead of being reactive to atmospheric complexity.
  • Using good judgment to select the appropriate course of action given the situation and data available.


About Us


We believe that experience is everything. Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more.

Founded in 2015 and originally founded as SocialSurvey, Experience.com is headquartered in San Ramon, Calif. and backed by SavantGrowth (fka Kennet Partners), Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati.


Indian Registered name: Buyers Road India Private Limited


URL: www.experience.com

Read more
Abmiro

at Abmiro

3 recruiters
Isha Korawala
Posted by Isha Korawala
Pune
1 - 2 yrs
₹2L - ₹3L / yr
SaaS
Communication Skills
Technical support
Troubleshooting
Problem solving

Job description

Hiring freshers - 2 years of Experience

for Customer Success Executive

As a Customer Success Execute at Abmiro, you'll play an important role in driving our clients' success using our SaaS product (Rekart). You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to utilize the capabilities of our software fully. Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.

You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)


Role & Responsibilities

● Serve as the primary technical point of contact for customers, offering expert guidance and support through phone calls, email and chat.

● Collaborate with clients to understand their unique requirements and goals

● Assist with the setup, configuration and onboarding of customers on the platform

● Provide quick solutions or workarounds to client queries

● Coordinate with the technology team for possible issues/enhancements/feature requests

● Provide technical training and support resources to ensure customers can maximize the value of our software.

● Proactively identify opportunities to optimize and enhance customer workflows using our product.

● Serve as aliaison between customers and internal teams, facilitating effective communication and issue resolution.

● Maintain a deep understanding of our product, including new features and updates.

● Document and maintain training documents and material for customer training purposes. Preferred candidate profile

● Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.

● Fresher or 1-2 years' experience in technical customer support / SaaS product support

● Strong technical background with the ability to understand and troubleshoot complex technical issues.

● Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and understandably.

● Empathetic and customer-focused approach, always ensuring customer success is the top priority.

● Strong problem-solving and critical-thinking abilities.


About Company

Abmiro, a fast-growing SaaS (Rekart) company in Pune, is looking for smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform meant for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.

Read more
Aparoksha Financial Services Pvt Ltd
Shreyesh Ajgaonkar
Posted by Shreyesh Ajgaonkar
Bengaluru (Bangalore)
0 - 3.5 yrs
₹2L - ₹4L / yr
Linux/Unix
System Administration
Technical support

Key Responsibilities:


1. Provide technical support for application users

2. Replicate issues in the UAT environment

3. Maintain application master data

4. Document and manage knowledge base

5. Troubleshoot issues and identify solutions

6. Maintain positive working relationships with team members, including engineers and customer support technicians

7. Monitor application alerts and provide proactive services

8. Test new features in the application

9. Conduct impact tests of new features on the existing production environment

Read more
Trackmind Solutions Pvt ltd
Hyderabad
5 - 10 yrs
Best in industry
Active Directory
Microsoft Windows Azure
JAMF Casper Suite
Mobile device management
System Administration
+4 more

Responsibilities:

- Troubleshoot and resolve complex technical issues related to Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, Jamf, Intune, Azure Active Directory, and Confluence.

- Collaborate with other teams to ensure timely resolution of customer issues.

- Document solutions and knowledge articles for future reference.

- Participate in on-call rotation for after-hours support as needed.



What we are looking for :


- Bachelor's degree in Computer Science or related field preferred.

- Proficient in Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, JAMF, Intune, Azure Active Directory, and Confluence.

- Familiarity with Microsoft Office Suite and other relevant software applications.

- Strong problem-solving skills and ability to work under pressure.

- Excellent communication skills both verbally and written.

Read more
Indore
1 - 3 yrs
₹2L - ₹4L / yr
Enterprise Resource Planning (ERP)
Technical support
Implementation
ERP management

Job Profile: ERP Implementation & Support Executive

Industry Type: IT Software

Job Location: Indore MP

Experience: 2-3 yrs.

Job Type: Full Time


Responsibilities

  • The ERP Implementation Professional will work closely with ERP team members as well as end users to provide functional support and training of business processes enabled by ERP in the respective modules.
  • ERP Implementation, for the modules like Finance, Production, Stores, Sales, Inventory Control.
  • Provide ERP support by resolving customer queries via phone, email, remotely or at client-side location.
  • Responsible to communicate with Customer ERP core team, implementation team, Technical consultant and his Manager.
  • To Maintain Flowcharts, SOP's and prepare user manuals and provide end user training
  • To configure, deploy and manage the ERP system and the backend database system
  • Extensively travel to client end for software implementation and training purpose.

Desired Candidate Profile

  •  Any Graduate/Post Graduate with -3 yrs. experience of working with ERP Softwares for Manufacturing Industry
  •  Minimum 1+ year working experience in Software implementation and Support
  •  Strong knowledge of PLSQL is required
  • Ability to solve complex business issues and having excellent communication and presentation skills
  • Functional knowledge of ERP Modules and Processes


Preferred

 

  • Prior experience in implementation and support of Manufacturing ERP Solution would be preferable

 

Read more
M-KAT LAUNCH INDIA

at M-KAT LAUNCH INDIA

1 recruiter
Yushera Ajmeri
Posted by Yushera Ajmeri
Ahmedabad
1 - 3 yrs
₹3L - ₹4L / yr
Technical support
Automotive engineering
Automotive

Service Engineer

No of Opening 3

Job Location: Ahmedabad

 

Responsibilities for Service Engineer

·        Customer Complaint Resolution.

·        Solving the technical problems of the customers by calls, video call or remote diagnosis (team viewer).

·        Establishing programs/seminar in the areas allocated for promotion of car scanner.

·        Register the diagnosis tool and generate the ID PWs Diagnostic Tools & Equipments.

·        Responsible for Trouble shooting of various faults arising. For example trouble shooting of AUDI, BMW, MAHINDRA, MERCEDECES etc.

·        Provide technical training to our customers, engineers and co-ordinates.

·        To visit field (workshop) for new diagnosis tool update and create report of the same.

·        Preparing and submitting service and customer feedback reports (Daily report).

·        Generate revenue from aftersales.

·        Handling overall sales and aftersales equipment warranty claims.

 Qualifications for Service Engineer

·        Must be equivalent Degree or Diploma in Automobile.

·        Must be fluent in English and Hindi.

·        Additional language will be an advantage.

·        Minimum of 2 to 3 years of experience in Automobile workshop.

·        Knowledge of Excel and Power point presentation.

Salary & Perks:

·        Salary 25000 to 35000 Per month plus insurance plus incentive

·        Insurance facilities.

·        Petrol allowances.

 

Age for Service engineer

24 years to 30 years

Read more
HighLevel Inc.

at HighLevel Inc.

1 video
31 recruiters
Shahabaj Pattan Khan
Posted by Shahabaj Pattan Khan
Remote only
2 - 5 yrs
Best in industry
Customer Support
Product support
Technical support
SaaS

Location:

This is a 100% remote opportunity for applicants residing in India.


Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.


We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.


Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com. 


Who You Are: 

The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified Customer Support Representative possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry.


What You’ll Do:


Today: 

  • Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
  • Use judgment within defined practices and procedures.
  • Work directly with other support team members of all levels, as needed.
  • Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
  • Be accessible and available to multiple customers.
  • Establish priorities and communicate rationale and time-frame clearly to customers.
  • Suggest articles to the knowledge base in an effort to promote self-help for our customers.
  • Be readily available with camera on to assist customers via Zoom video calls and address their questions or concerns.


Soon:

  • Receive and record incident-related information over the phone, chat, email (and other) channels using a variety of tools, techniques, and procedures.
  • Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
  • Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
  • Work directly with team members to resolve customer issues and request enhancements for our products.
  • Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
  • Participate in the testing of new product releases.


Eventually:

  • Resolve or recommend resolutions to customer problems.
  • Other duties may be assigned and/or modified as business needs change.


What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Experience/Education/Certifications Required:

  • 2+ years of prior technical support experience in a product based organization preferably B2B SaaS fielding and resolving technical inquiries in a well-structured professional manner
  • Strong technical aptitude, analytical and troubleshooting skills.
  • Demonstrated ability to maintain self-control while defusing stressful customer situations.
  • Excellent customer service attitude.
  • The ability to be a team-player as well as work independently. 
  • Excellent note-taking skills.
  • Experience with ticketing systems.
  • Experience working with a combination of inbound calls, chats, and follow up emails to the customer for exceptional customer service.


Additional Skills Required: 

  • Fluent in English.
  • Demonstrated verbal and written communication skills.


EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

 

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IT by Design
Somya Girdhar
Posted by Somya Girdhar
Noida, Chandigarh
1 - 3 yrs
₹3L - ₹4.2L / yr
International experience
Customer Support
Effective communication
Technical support

responsibilities

• Troubleshooting on Desktops.

• Troubleshooting on Microsoft office 365, firewall and mail servers

. • Monitoring backups.

• Troubleshooting networks, virtualization, and windows servers. Capabilities


Skills

• Technology Graduate OR Bachelor of Science in IT

. • Must have a prior minimum 1 year of experience in customer service or technical support role.

• Effective interpersonal skills and relationship-building skills. • Strong written and oral communication skills (Must have).

• Strong analytical and problem-solving abilities, with keen attention to detail.

• Must be a team player but should also understand the importance of individual contributions.

• Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.

• Must be flexible to work any shift in a 24/7 operation including night shifts.

• Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements. • The work location will be decided by the Organization depending upon the business requirement

. • Candidate should be amendable to work from office. Behavioral Skills

• Longevity and commitment in previous work

• Team player

• Ability to meet target under pressure and time bound deadlines.

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MHFAIndia
Chennai
3 - 6 yrs
₹1L - ₹3L / yr
Customer Support
Technical support
Data entry

Consultant – Data Entry / Admin Executive


Roles and Responsibilities

  • Insert customer and account data by inputting text based and numerical information from source documents within time limits
  • Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
  • Review data for deficiencies or errors, correct any incompatibilities if possible and check output
  • Research and obtain further information for incomplete documents
  • Apply data program techniques and procedures
  • Generate reports, store completed work in designated locations and perform backup operations
  • Scan documents and print files, when needed
  • Keep information confidential
  • Manage calls and queries for information and access relevant files
  • Comply with data integrity and security policies
  • Ensure proper use of office equipment and address any malfunctions

Requirements and skills

  • Proven data entry work experience, as a Data Entry Operator or Admin Executive
  • Proficient in using MS Excel skills
  • Familiarity with administrative duties
  • Typing speed and accuracy
  • Excellent knowledge of correct spelling, grammar and punctuation
  • Attention to detail
  • Confidentiality
  • Organization skills, with an ability to stay focused on assigned tasks
  • Excellent written and oral Communication skills
  • Basic Graduation - Additional computer training or certification will be an asset
Read more
Contlo
Shally Lydia
Posted by Shally Lydia
Bengaluru (Bangalore)
1 - 4 yrs
₹5L - ₹15L / yr
JIRA
Customer Support
customer support engineer
Technical support

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.


Responsibilities-

  • ● Respond to customer queries in a timely and accurate way, via phone, email or chat
  • ● Identify customer needs and help customers use specific features
  • ● Analyze and report product malfunctions (for example, by testing different scenarios or
  • impersonating users)
  • ● Update our internal databases with information about technical issues and useful
  • discussions with customers
  • ● Monitor customer complaints on social media and reach out to provide assistance
  • ● Share feature requests and effective workarounds with team members
  • ● Inform customers about new features and functionalities
  • ● Follow up with customers to ensure their technical issues are resolved
  • ● Gather customer feedback and share with our Product, Sales and Marketing teams
  • ● Assist in training junior Customer Support Representatives

Requirements and skills-

  • ● Experience as a Customer Support Specialist or similar CS roles
  • ● Familiarity with our IT SaaS industry is a must
  • ● Experience using help desk software and remote support tools
  • ● Understanding of how CRM systems work
  • ● Excellent communication and problem-solving skills
  • ● Multi-tasking abilities
  • ● Patience when handling tough cases
  • ● B.Tech/BCA degree 


Read more
InEvolution
Remote only
1 - 3 yrs
₹4L - ₹6L / yr
Software troubleshooting
Microsoft Windows
Troubleshooting
Analytical Skills
Proofreading
+3 more

About InEvolution:


Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.


Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.


Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.



Our Commitment:


We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.



Primary Customer-Facing Responsibilities:


  • Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
  • Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.
  • Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.


Benefits:


  • Work-from-home flexibility.
  • Career advancement opportunities and professional development support.
  • Supportive and collaborative team environment.



Key Responsibilities:


Case Analysis and Critical Thinking:

  • Develop comprehensive knowledge of client products and the ticketing and chat systems.
  • Investigate and understand user issues using effective probing techniques.


Problem Solving:

  • Provide accurate information and solutions for client software products or services.
  • Offer alternative solutions when necessary and guide users through the resolution process.


Post-Resolution Follow-Up:

  • Ensure customer satisfaction by following up and updating customer status before case closure.



Client and Operational Responsibilities:


  • Coordinate with team leads and managers for guidance on escalated cases.
  • Record detailed events and problem resolutions in system logs.
  • Forward customer feedback and suggestions to the relevant internal teams.
  • Propose process and knowledge resource improvements.
  • Participate actively in team meetings and maintain effective communication with internal teams.
  • Report to client leads and managers as required.


Requirements:


  • Experience in help desk and software product technical support.
  • Tech-savvy with knowledge of computer operating systems, software, and hardware.
  • Excellent written and verbal communication skills in English.
  • Degree in a relevant field preferred.
  • Proficiency with Microsoft Office, Google Sheets, and other business software.
  • Own a desktop/laptop with a stable internet connection.
  • Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.


Additional Information:


  • This is a fully remote position with a 5-day work week.
  • The position requires approximately 9 hours of work per weekday.
  • Opportunity for long-term growth and additional responsibilities within the organization.


Hiring Process


1. Resume Fitment:

Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.


2. Phone Screening:

If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.


3. Virtual Interview-1 with InEvolution:

Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.


4. Written Assessment:

Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.


5. Virtual Interview-2: Technical Round with Client:

Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.


6. Offer:

The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.


Read more
Customer Service Executive

Customer Service Executive

Agency job
via HR BIZ HUB by Pooja shankla
Mumbai
0 - 2 yrs
₹1L - ₹3L / yr
Communication Skills
Problem solving
Time management
language proficiency
Technical support


Job Title: Customer Service Executive

Job Description:

As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.

Must-Have Skills:

  1. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
  2. Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
  3. Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
  4. Empathy: Ability to empathize with customers and provide support in a compassionate manner.
  5. Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
  6. Adaptability: Flexibility to adapt to changing situations and customer requirements.
  7. Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.

Good-to-Have Skills:

  1. Product/Service Knowledge: Familiarity with the company's products or services.
  2. Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
  3. Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
  4. Time Management: Efficient time management skills to prioritize and meet deadlines.
  5. Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.


Read more
Hipla By InVentry
Remote only
1 - 4 yrs
₹1L - ₹5L / yr
Technical support
Zendesk
Customer Service

An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support team. This team is a vital part of the organization, as we're the first point of call for our 8,000+ customer base (and growing! ). We aim to deliver world-class service & make customers feel part of the team, working closely together to resolve technical issues.


Responsibilities:

  • Answering incoming support queries from our customers via calls and live chat
  • Logging and responding to customers through our ticketing system, Zendesk
  • Managing assigned tickets promptly, ensuring customers are kept up to date
  • Resolve customer queries using remote support software, following all correct processes to come to a timely resolution
  • Assist in updating and building our customer knowledge base & best practice guides
  • Meeting SLA's and KPI's


Requirements:

  • Tech-savvy and have a passion for customer service
  • A strong problem solver and think logically at all times
  • An advocator of our one-team mentality and a great team player
  • A great listener and pride themselves on their impeccable communication skills
  • Great at driving their personal development


Read more
HighLevel Inc.

at HighLevel Inc.

1 video
31 recruiters
Shahabaj Pattan Khan
Posted by Shahabaj Pattan Khan
Remote only
6 - 15 yrs
Best in industry
Team Management
Technical support
Performance management
Performance appraisal
SaaS

Who We Are:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.


Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 800+ professionals operates across 15 nations.


Who You Are: 

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.


Essential Functions:

  • Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.


  • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.


  • Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.


  • Being able to interpret data that translates into action to improve the team. 


  • Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability.


  • Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; and analyzing information and applications.


  • Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.


  • Responsible for providing employees with technical resources; providing technical advice; resolving problems; and disseminating advisories, warnings, and new techniques.


  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations. 


  • Act as an escalation point for high-severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 


  • Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration.


  • Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.


Experience/Education/Certifications Required:

  • Associate's/ Bachelor's degree or equivalent experience
  • 5+ Years in management 
  • SaaS software experience
  • Several years running technical customer-facing teams.
  • Experience in managing a team of over 20+ 
  • Project management skills 
  • Leading a results-driven team 
  • People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
  • Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
  • The ability to build and maintain relationships internally with the team and with customers
  • Excellent listening, presentation and communication skills at all levels
  • The ability to partner with customers and team members in developing their strategic direction
  • The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
  • Strong customer-facing communication skills
  • Demonstrated data-driven approach to problem solving
  • Must be a go-getter and not afraid to ask questions
  • Must have basic computer and Excel skills


Language Skills Required Vs. Preferred: 

  • Fluent in English.
  • Demonstrated verbal and written communication skills.


EEO Statement:

At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Read more
HighLevel Inc.

at HighLevel Inc.

1 video
31 recruiters
Shahabaj Pattan Khan
Posted by Shahabaj Pattan Khan
Remote only
1 - 3 yrs
Best in industry
Customer Success
Onboarding
Implementation
Technical support
Account Management

About Us:


Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.


Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 500+ professionals operates across 15 nations.


About Role:


We are seeking a White Label Mobile App Account Specialist to join our team. In this role, you will be responsible for managing our White Label app deployments, setting up and maintaining clients Apple and Google Play store accounts, ensuring timely updates and maintaining a healthy relationship with these clients


Responsibilities:


  • Own the whitelabel customer relationship for the lifetime of the customer
  • Monitor new sale events and work with the customers to complete all prerequisites before initial deployment
  • Proceed to initial deployment which includes
  • Setting up access on apple / google accounts
  • Setting up listing specifics
  • Creating multiple security keys and putting them in the right systems in a secure and professional manner
  • Provide exceptional IT support to end-users, troubleshooting and resolving technical issues during onboarding
  • Work closely with developers, testers, and product owners to ensure smooth and efficient deployment of new app versions
  • Get user feedback, and take appropriate actions to ensure user satisfaction
  • Stay up-to-date with the latest app store guidelines and policies, and ensure compliance with them
  • Provide regular reports on version updates and user feedback to the management team


Requirements:

  • Bachelor's degree in computer science or a related field
  • Experience with using multiple dashboards specifically for deployment on both iOS and Android platforms
  • Strong proficiency with using MacOS and good task management and multitasking skills
  • Strong ability to troubleshoot and resolve technical issues related to mobile app on the basis of support documentation
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced and dynamic environment
  • Strong attention to detail and problem-solving skills
  • Proficient in data entry and coordination of data across multiple data management systems.
  • Proficient in managing Google Sheets
  • Proven ability to work independently as well as in a team


If you have a passion for exceptional IT support, and building and maintaining meaningful and productive relationships with customers, we encourage you to apply for this exciting opportunity as a White Label Mobile App Account Specialist.


Interested candidates should be ok with Rotational Shifts.


This role is 100% remote for residents of India.


EEO Statement:


At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!

Read more
Abmiro

at Abmiro

3 recruiters
Mithil Shah
Posted by Mithil Shah
Remote, Pune
0 - 3 yrs
₹1.2L - ₹1.8L / yr
Customer Success
Customer Support
Customer Service
Technical support
Communication Skills
+1 more

Job Description


This is a remote position.


About the Company:


Abmiro, a fast growing Software-as-a-Service(SaaS) based product company HQ in Pune, India is looking for senior tech roles for its product Postree. We have an onsite office in Ireland and we are growing aggressively and looking for talented people who want to make a real difference.


We are building a product that is going to be used by thousands of businesses and help them overcome their real world problems. We are taking you on an entrepreneurial journey with a vibrant team and a massive market opportunity. If this excites you, then this is an opportunity you should not miss.


Abmiro is currently seeking a friendly and highly skilled customer success executive to provide enterprise-level support to our vast international customer base. he/she must be able to provide support via phone, web, email, chat, and other channels as needed.


Excellence in customer service skills is a must. We are looking for a self-motivated person who is willing to take ownership of customer issues, complaints and queries reported and see those problems through to resolution.

 

If you love to explore CRM platforms and wish to have regular interaction and dialog with our customers across the globe, we are looking for you!

 

We are having our best year yet here in 2022 and looking for talented people who want to make a real difference.



Requirements


Responsibilities and Duties:

  1. Manage growing support teams
  2. Manage inbound calls, chats, ticketing system and emails.
  3. Taking ownership of tickets, acknowledging them for confirmation to the customer.
  4. Guide Customers with technical or non-technical problems
  5. Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
  6. Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
  7. Good written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
  8. Commitment to documenting knowledge in the form of knowledge base tech notes and articles
  9. Act as a liaison between the delivery team, customers and vendors.
  10. Proactively work on building process improvements to enhance the customer experience.

 

Technical Knowledge and Skills:


  1. BE degree in Information Technology, Computer Science, BCA, BCS or similar
  2. Work experience in technical support, IT support, or as a technical engineer is a plus
  3. Aptitude for problem-solving
  4. Excellent client-facing/customer service skills
  5. Excellent written and verbal communication skills
  6. Ability to focus and follow-through to the resolution of issues
  7. Ability to diffuse tension and work the issue at hand

Basic knowledge of MySQL, Shell Scripts, etc is a plus


Benefits


What We Provide -

  1.  Opportunity to improve & learn new things.
  2.  Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
  3.  Hell lot of stuff to innovate and learn at the same time
  4.  Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.
  5.  Company benefits including Provident Funds, Insurance, personal growth opportunities, technology growth opportunities etc.

 

 

Location: Pune (Remote)

PS: We're a small team, and your impact is going to be huge!

Read more
Amazon India

at Amazon India

1 video
58 recruiters
Shane Mathews
Posted by Shane Mathews
Chennai
4 - 15 yrs
₹15L - ₹25L / yr
skill iconJava
skill iconPython
skill iconC++
Linux/Unix
Technical support
+3 more

Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers!


The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success


Job responsibilities

  • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
  • Work on operations and maintenance driven coding projects, primarily in Java and C++
  • Software deployment support in staging and production environments
  • Develop tools to aid operations and maintenance
  • System and Support status reporting
  • Ownership of one or more Digital products or components
  • Customer notification and workflow coordination and follow-up to maintain service level agreements
  • Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set


BASIC QUALIFICATIONS

  • 4+ years of software development, or 4+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • Experience scripting in modern program languages
  • Experience in agile/scrum or related collaborative workflow
  • Experience troubleshooting and documenting findings


PREFERRED QUALIFICATIONS

  • Knowledge of distributed applications/enterprise applications
  • Knowledge of UNIX/Linux operating system
  • Experience analyzing and troubleshooting RESTful web API calls
  • Exposure to iOS (SWIFT) and Android (Native) App support & development
Read more
Loop AI

at Loop AI

2 candid answers
Vinod P
Posted by Vinod P
Remote only
1 - 5 yrs
₹20L - ₹25L / yr
Customer Success
Presales
SaaS
Product Strategy
Technical support
+2 more

About the role


In Loop, we work in super small teams, in very high velocity.


You will be part of such a team, and work day to day with all the team at Loop, plus the founders.


As a generalist, you can wear many hats, and will function across business units.

  • Customer Success: You'll work directly with customers, and make sure that we are building what users want
  • Sales: Speak with customers directly, in a pre-sale fashion. Maintain communications and optimise our CRM
  • Must-haves: Engineering Background is a plus.

Must haves.

  • Must have done this before, or be willing to learn fast.
  • Must be fast. We operate at 200mph, and so do you. -Must be relentless. We never stop, so you are even faster than us. -Must have customer driven. We think customers first and so should you. -Must be driven and go above and beyond. -Must be able to explain and communicate clearly. -Must be prepared to challenge us and disagree. We are thinking and acting as a team. -Must be able to work autonomously. -Must want to work hard. -Last but not least, you are genuinely a nice person.


Big plus You are a founder before


Founders


The team is made of Staff engineers, Senior Managers with a combined 25+ years of experience in Google, Uber, Flipkart and ShareChat.


Sundar is an IITM CS Graduate. Previously, he built Traffic Models, Driver positioning algos that power ETAs for Uber, led teams that built the RecSys for Moj(Indian equivalent of TikTok with >100M users), and represented India in ACM ICPC World Finals.


Anand is a Bits Pilani CS Graduate. Previously he has worn hats including building the first supply chain management of Flipkart in 2012 and being in the first 100 eng, running a FinTech startup for 1.5 years, managing large teams eng at Uber and building the pickup experience for Uber.


Vinod is a Bits Pilani EE Graduate. Previously he was a senior manager at Google managing data science,analytics and operations functions for products across several verticals like assitant,search, trust.

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A global industry leader in manufacturing industry

A global industry leader in manufacturing industry

Agency job
via Merito by Merito Talent
Mumbai, Navi Mumbai
2 - 6 yrs
Best in industry
Technical support

Company Profile:

A global industry leader in the manufacturing industry for over 90 years, we are dedicated to keeping the world in motion across a diverse range of sectors, from conveyor systems to container cranes. Our cutting-edge drive technology is a cornerstone of modern mechanical and plant engineering, and we continue to shape the trajectory of this field both now and in the future.


Key Facts:

The workforce of over 21,000 worldwide, including 900 engineers and 600 researchers, as well as a significant number of trainees and development professionals. Achieved sales totalling 4.2 billion Euros, reflecting our substantial impact on the industry. Our commitment extends beyond business, as we actively prioritise inclusion, diversity, fair partnerships, and responsible resource utilization. With a presence in 54 countries, we maintain 17 production facilities and 88 Drive Technology Centers across five continents, ensuring rapid response, short delivery times, and personalized on-site assistance to our customers.


Responsibilities:

  • Conduct on-site service visits for the commissioning of inverters.
  • Provide online service support to customers and branch engineers via telephonic conversations for electronics service and commissioning.
  • Perform on-site service for SEW's electronics products, effectively diagnosing and resolving issues.
  • Maintain thorough service documentation for all conducted services.
  • Act as the primary contact for Germany, providing application and technical support for electronics products in collaboration with the Manager of D&A.
  • Contribute to application engineering by developing new applications for complete drive management, in coordination with the Manager of D&A.
  • Assist the repair department in critical or crisis situations.
  • Offer technical support for switching cabinets through local vendors as per customer requirements.
  • Ensure the maintenance and proper functioning of the Service centre, tools, equipment, and timely calibration.
  • Provide training on service and application development for both customers and SEW employees.
  • Maintain the Quality Manual System.


Authorities:

  • Plan and execute Electronics Service Jobs on-site based on priority, jointly with the Manager of D&A.
  • Make decisions regarding component replacement during job execution, in collaboration with the Manager of D&A.
  • Possess authority to certify warranty cases on-site or in-house, working jointly with the Manager of D&A.


Dimensions:

  • Handle approximately 40 service jobs per year.
  • Contribute to the execution of 8 to 10 new application projects annually.


Profile:

  • Education: Bachelor's degree in Electrical / Electronics from a recognized institute.
  • Experience: Minimum 2-3 years in Drives & Automation.
  • Skills: Proficient in servicing or maintaining drives and automation products. Good communication skills would be an added advantage.


What We Offer:

  • An open and transparent working culture with clearly defined job responsibilities.
  • Opportunities for outstanding employee development through structured training and mentoring.
  • Personalized training and support from experienced managers and colleagues.
  • State-of-the-art facilities and working conditions, utilising cutting-edge technology.
  • A responsible organization committed to energy efficiency, social responsibility, and environmental protection.
Read more
Truffle

Truffle

Agency job
via Squarcell Resource India Pvt by Pranjali Reddy
Ahmedabad
2 - 5 yrs
₹5L - ₹6L / yr
Microsoft Windows
Customer Relationship Management (CRM)
Interpersonal Skills
Network
ipados
+3 more

Position Responsibilities

●      Answer technical support phone calls on software/hardware.

●      Respond in writing via email to cases entered into an online self service portal.

●      Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.

●      Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.

●      Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.

●      Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.

●      Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.

●      Periodic Installation and Training of software/hardware for clients via remote connection.

 

Position Requirements

●      Able to work patiently with end-users of both a technical and non-technical background.

●      Strong team player and solution oriented.

●      Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.

●      Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.

Knowledge and Skill Requirements

●      Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)

●      Basic Working knowledge of PC networking, including Network+

●      Familiarity with PC remote control software.

●      Familiarity with google workspace, including docs, sheets, gmail

●      Good analytical problem solving skills.

●      Experience with the standard MS Office suite, including MS Word, Excel and Access.

●      Experience with iPadOS, iOS, MacOS, Android

Read more
STAR IT SOLUTIONS
Bhuvnesh Kapoor
Posted by Bhuvnesh Kapoor
Delhi, Gurugram, Noida
1 - 9 yrs
₹2L - ₹5L / yr
Technical support
Computer Networking
Software installation
Desktop administration
CCTV Support

Need Smart IT support Engg for Desktop / Network / IT support for daily routine troubleshooting, and for ongoing turnkey projects.


Lots of learning on the latest IT products

Training provided

Read more
GT Software Academy
336/2, 6th Floor, Mayflower Valencia, Nava India Rd, Peelamedu, Coimbatore, Tamil Nadu 641006
1 - 3 yrs
₹2L - ₹5L / yr
skill iconHTML/CSS
skill iconJavascript
skill iconAngular (2+)
skill iconAngularJS (1.x)
ASP.NET
+5 more

A leading College at Coimbatore requires Male/ Female candidates for the post of Lecturer

Passionate, result-oriented Lecturer with good technical skills to coach the technical team. Strong Technical Expert across Web/Mobile Application Development.

Required Candidate profile

The person who is interested in Teaching

Communicate with Management to understand their training needs and ensure training programs align with organizational goals.

Strong Communication skills.

Read more
Zycus

at Zycus

10 recruiters
Amit Jha
Posted by Amit Jha
Mumbai
0 - 1 yrs
₹4L - ₹5L / yr
Technical support
Customer Support

Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst and is organizing a Walk-In drive on 22nd July 2023 at our office in Mumbai, Seepz, Andheri East.

In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.

 

As a Product Technical Analyst at Zycus, you will:

  • Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
  • Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
  • Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
  •  Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
  •  Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
  • Evaluate and suggest innovative solutions and workarounds for customer requirements
  • Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
  • Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

 

Job Requirement

  • Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT
  • Experience Level: 0-1 years
  • Strong written and verbal communication skills
  • Willingness to work 24*7 shifts .
  • Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
  • Ability to collaborate with various internal and external stakeholders
  • Ability to learn, execute and excel. Multitask and work with priorities

Salary Range: INR 4,50,000 to INR 5,00,000

 

Walk In Drive Date: 22nd July, 2023

Time: 10:000 AM to 4:00 PM

Read more
Pune
1 - 3 yrs
₹2L - ₹3L / yr
Desktop
Technical support
Software troubleshooting
Operating systems
MS-Office
+2 more

Job description


  • Responsible for Installation and Troubleshooting Operating System, Laptops, Desktops, Printer, Networking Device, Internet, Remote Desktop and all types of applications, drivers, and necessary updates.
  • Responsible for Installation, Maintenance & Troubleshooting of Desktops, Laptop, and their operating system.
  • Hands-on experience with Windows 10/11 operating system environments
  • Use all means possible to assist users including by phone, via email, in-person, MS Teams or using remote support tools.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Knowledge of office 365, MS team, One Drive and SharePoint and anti-virus programs
  • Excellent problem-solving and multitasking skills
  • Address user tickets regarding hardware, software, and networking L1, etc.
  • Manage and maintain IT asset inventory and documentation.


Desired Skills and Experience -


  • Strong knowledge of Microsoft Windows desktop operating systems.
  • Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
  • Strong knowledge of the Microsoft Office suite.
  • Working knowledge of TCP/IP protocol stack, and Wi-Fi.
  • Working knowledge of supporting pcs in a domain environment.
  • Working knowledge of Office 365 cloud application suite
  • Working knowledge of desktop imaging, application deployment, and hard drive encryption
Read more
Provakil
Sanyukta Shekatkar
Posted by Sanyukta Shekatkar
Pune
0 - 2 yrs
₹3.5L - ₹4.5L / yr
Customer Service
Customer Support
Communication Skills
Technical support
Customer Relationship Management (CRM)

 Technical Customer Support


  • Ability to work in team environment
  • Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
  • Ability to work flexible hours ,including evenings and weekends.
  • Earlier experience into chat and call support process.(Technical support experience)
  • Customer oriented approach and ability to adapt different situations 
  • Hands on experience on MS office suite.
  • Ability to multitask and problem solving skills
  • 0-2 years of experience 
  • Excellent communications skills written and verbal.


Responsible for :


  1. Respond to customer queries via chat or phone in a timely and professional manner.
  2. Proactively responding on tickets or issues.
  3. Resolve customer queries or issues with required solutions 
  4. Coordinate with internal teams for query resolution.
  5. Provide required information about products and services offered by Provakil.
  6. Update customer information and issue details in ticketing platform
  7. Analysing the challenges faced by clients and passing the details to technical team.
  8. Should be aware of product feature updates.
  9. Flexible in working shifts


Requirement: 


  1. Respond to customer queries or technical issues via email in a timely and professional manner.
  2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
  3. Should have knowledge of API integration, cloud based tool.
  4. Interact with cross team to get the issues resolved.
  5. Hands on experience on CRM or any ticketing system.
  6. Should be able to lead meetings and training sessions.
  7. Worked in customer facing environment.
  8. Troubleshoot technical issues at level 1 and level 2 .
  9. Handled customer escalations and worked on escalation matrix 
  10. Provide weekly status on ticket received and resolved 


Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.



Bachelor’s degree in CS or IT or related field.



Read more
vGics Global
Prachi Gupta
Posted by Prachi Gupta
Noida
0 - 1 yrs
₹3L - ₹5L / yr
Linux/Unix
Red Hat Linux
Linux administration
Debian Linux
SUSE Linux
+7 more

Requirements:

• Installing and configuring software, hardware and networks. •Administrate infrastructure, including firewalls, databases, malware protection software and other processes

•Provide technical support for hardware/software issues and resolve help desk requests

•Monitor the system daily and respond immediately to security or usability concerns.

•Upgrade systems with new releases and models and ensuring security and efficiency of IT infrastructure.

•Constant finetuning of the OS for improving the performance of the system.

•Coordinating with OEM support teams in case of any dockets raised and ensure the issues are resolved.

•Provisioning Operational support and troubleshooting the issues related to system administration.

•Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned

•Must be Red Hat certified professional.


Skills Required:

•Red Hat (Primary)

•Debian

•Ubuntu

•SUSE

Read more
Chemical Industry

Chemical Industry

Agency job
via Qrata by Prajakta Kulkarni
Remote only
2 - 5 yrs
Best in industry
MSDS
Technical support
Document review

We believe in “the power of collaboration”, hence we are on a mission to consolidate the fragmented manufacturing base in the Indian speciality chemicals segment. We are a full-stack supplier of speciality chemicals and intermediates. Reliability, quality and affordability are the three pillars of our core values. Today, we are having a combined manufacturing capacity of ~ 5000 MTPA where over 50 chemicals are getting produced for various end industries i.e., personal care, pharma APIs, polymers, fragrances, agriculture etc. With a presence across diverse speciality chemical value chains and multiple production facilities, we are a one-of-a-kind and highly reliable one-stop-shop supplier to customers across the globe. We have been funded by a global Tier-1 venture capital fund (Lightspeed Venture Partners - $10B+ AUM fund and early investors in Oyo, Byju's, and Udaan) and have several renowned thought leaders and opinion shapers from the chemicals industry as advisors.


Job description: 


1. Lead the Technical and Regulatory documentation for smooth operations. 

2. Responsible for ensuring the accuracy and quality of COA, TDS, MSDS and other related technical documents. 

3. Maintain a real-time database of Products & Suppliers with corresponding technical documents.

4. Mentor and guide the documentation team on writing practices and processes 

5. Bring in strong Chemistry knowledge and support the demand and supply team with suitable inputs on specifications.


Our offering: 

1. A great work environment with massive ownership and growth opportunities 

2. Work closely with the founding and the leadership team on key projects 

3. Opportunity to be on top of industry trends and learn from industry leaders.

4. Compensation: Market standards + ESOPs


Read more
Mumbai
2 - 4 yrs
₹3L - ₹6L / yr
Technical support
Tech Support
SQL Query Analyzer

JD/Skills:-

L1 Tech Support, application support.

Good on SQL Queries.

Decent comm skills.

This will be Mumbai Location.

5 days working.

CTC is good as per market norms.


Read more
Kloud9 Technologies
Seeta Kapilavai
Posted by Seeta Kapilavai
Bengaluru (Bangalore)
6 - 12 yrs
₹10L - ₹20L / yr
Technical support

About Kloud9:

 

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

 

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

 

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

 

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

 

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.


What we are looking for:


-         Service Manager managing a team providing L1, L2 support for multiple applications

-         Should be able to work in China hours as and when required

-         6-7 years of experience in a support role

-         2+ years’ experience in Prior experience in supervisory role 

-         Manage shift rosters, escalations

-         Responsible for standing up and running the support team

-         Managing the customer support department’s day-to-day functions.

-         Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.

-         Assigning tasks to support team members each day that are based on SLAs, technician availability, and the technician’s skills.

-         High level knowledge of the Data Engineering space having supported data stores, data pipelines, and downstream reporting applications is desirable

-         Periodic reporting to stakeholders


Why Explore a Career at Kloud9:

 

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers!

 

Read more
fourth dimension technologies
Chennai
1 - 3 yrs
₹2L - ₹2.5L / yr
Hand tools
DNS
Technical support
Desktop

 

Job Description: 

Handling desktop issues 

Need to configure, implement, maintain develop and support. 

Network trouble shooting and hardware configuration. 

Should have good working experience on DNS etc, 

Networking design and implementation. 

Hands on experience working on servers will be an added advantage. 

Good communication skills. 

Should be able to join immediately or in a week. 

Read more
Heywaiter inc
Sanjeeb Thakur
Posted by Sanjeeb Thakur
Remote only
1 - 3 yrs
₹3L - ₹5L / yr
Technical support
Micros 3700
Toast
Candidate with prior technical support experience preferred.
Looking for a POS support technician with experience in any one of the following POS application below -
Micros 3700
Toast
Symphony
NCR aloha
Read more
one of the world's leading multinational investment bank

one of the world's leading multinational investment bank

Agency job
via HiyaMee by Lithin Raj
Pune
6 - 13 yrs
₹8L - ₹15L / yr
ITIL
ServiceNow
Linux/Unix
Shell Scripting
Production support
+2 more
  • Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
  • Actively address and work on user and system tickets in the Service Now ticketing application. Create and implement change tickets for enhancements, new monitoring, and assisting development groups.
  • Create, test, and implement Non-Functional Requirements (NFR) for current and new applications.
  • Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.
  • Conduct real time monitoring to ensure application OLA/SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.
  • Assist in the process to approve application code releases change tickets as well as tasks assigned to the support team to perform and validate the associated implementation plan.
  • Approach support with a proactive attitude, desire to seek root cause, in-depth analysis and triage, and strive to reduce inefficiencies and manual efforts.
Assist in special projects and view them as opportunities to enhance your skillset and develop your growth. These projects can include coding using shell scripting, Python and YAML language for support functions.
Read more
OneXtel Media Pvt Ltd
Noida
0 - 3 yrs
₹2L - ₹4L / yr
Technical support
Customer Support
Operational excellence
Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.

Required Candidate profile

Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.
Read more
MNC

MNC

Agency job
via Semperfi Solution by Ambika Jituri
Bengaluru (Bangalore)
2 - 6 yrs
₹4L - ₹10L / yr
SAP
SAP implementation
Technical support
SAP Credit Management

Job Description

 

Work location: Electronic City Ph-1, Bengaluru, Karnataka.

Shift timings: Rotational 

Total experience required: 2- 6 yrs 

 

SAP Concur L2 Technical Support:

  • Responsible for the configuration of parameters and settings within SAP Concur’s Travel, Expense, and Invoice modules according to the overall design defined by the Functional Consultant.

  • Manage third-party and Concur integrations (e.g., credit cards, direct reimbursement to employees, direct payments to vendors)

  • Conduct initial testing of the product configurations.

  • Employees of this position are assigned to project teams within an assigned customer and utilize a variety of various platforms.

  • Incumbents collaborate with the Functional Consultants to ensure that the final system is according to business requirements.

  • Individuals in this job position are competent to perform work at the highest technical level within one or more functional areas.

  • They ensure that application functions are customized to meet business needs/processes and apply a broad knowledge of various technical skills to fulfill the same.

Skills

SAP CONCUR

Read more
Renowned NGO

Renowned NGO

Agency job
via Merito by Jinita Sumaria
Pune
6 - 12 yrs
₹10L - ₹12L / yr
IT service management
IT operations
IT Strategy
IT project management
Operating systems
+4 more
We are looking for a Lead - Technology & Data Cell for one of the renowned NGOs in Pune.

Role - Lead (Technology & Data Cell)
Experience - 6+ years
Job Location - Aundh, Pune, Maharashtra

About our Client :-

Our client is a Communities Foundation that works in the area of skilling and livelihoods for underserved youths. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation.
 
About the Role -
The Lead for Technology and Data consultant Cell has the opportunity to create and implement the vision for enabling the organization to serve 1 million youth by 2030 by using cutting-edge technology and data systems.
They will Tech enable organizational systems for effective operations, devise data solutions for effective decision making and strategic direction. They will closely work with the program teams to fully understand the
program landscape and implement technology solutions accordingly. Implementation would include being the single point of contact for the Software service provider, end to end back-end support and training of the users.
 
Roles and responsibilities:

- Design and Implementation/upgradation of a Tech platform for the Livelihood program:
In collaboration with the Software service provider, an ERP system is being developed and is close to going-live. The responsibilities would include:
i) Understanding the business requirements w.r.t the platform
ii) Data migration: Migrating the legacy data on the platform in the required format whilst ensuring accuracy of the data
iii) End-user training across centers and central team: Hand Holding the team along with Service provider during go-Live and implementation
iv) Troubleshooting wherever required through constant updates and follow-up on system glitches and ensuring resolution with the support of Software service providers.
v) Monitoring of the system application across centers. Identifying required improvisations and suggesting the same.
vi) Coordinating with software service provider for changes and support required for smooth running of the application
vii) Managing and maintaining SMS/Email gateways, domain, servers etc.
viii) Meaningful data extraction and reporting.
ix) Establish Data systems: Establish protocol for data storage and data sharing.
 
Technology requirements for the organization:
i) Identify technology requirements for Donor management, HR management and all other areas as required.
ii) Manage complete hardware requirements across locations including but not limited to server space, computers, internet solutions and data security.

- Data Analytics: 
Facilitate culture of data-driven decision making within the organization, including but not limited to, provision of relevant data analytics to the program team.

- Knowledge Management: Lead the overall knowledge management system for the organization and enable data to be available on cloud with a clear protocol for sharing and storage.
 
What are we looking for:

- Education: BE Computers
- Experience: Project management experience of 5+ years
- Data management skills Proven understanding the principles of data management and administration.
- IT and database skills Familiarity with modern databases and IT systems. - Candidates with a fair understanding of PHP and SQL databases would be preferred.
- Analytical skills
- Problem-solving skills
- Partnership management
- Excellent verbal and written communication skills.
Read more
Paytm

at Paytm

41 recruiters
Anuj Kanojia
Posted by Anuj Kanojia
Noida, Delhi, Gurugram, Ghaziabad, Faridabad, Bengaluru (Bangalore), Mumbai
3 - 6 yrs
Best in industry
Linux/Unix
SQL
Shell Scripting
API
MySQL
+5 more
About Us:
 
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.
 
About the role: As a Techops Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development andor product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.
 
Expectations/ Requirements  
·          Educational qualification: BE/ B.tech/ MCA/ M.tech.
·          3-6 years of overall Experience.
·          2+ year of experience in Linux and SQL.
·          2+ year of experience in Scripting python / shell / Bash.
·          Self-motivated, ability to do multitasking efficiently.
·          Should be very good in MySQL / SQL
·          Basic Linux OS knowledge
·          Handson experience on Shell/UNIX commands.
·          Rest API working experience to execute curl, Analysing request and response, HTTP codes etc.
·          Knowledge on Incidents and escalation practices.
·          Ability to troubleshoot issues and able to handle different types of customer inquiries.
·          Technical knowledge about the relational database.
·          Should have worked in project management tools like confluence, JIRA.
·          Excellent written and oral communication skills
 
Skills Required:
 
- Self-motivated, ability to do multitasking efficiently.
- Should be very good in MySQL / SQL
- Basic Linux OS knowledge
- Handson experience on Shell/UNIX commands.
- Rest API working experience to execute curl, Analysing request and response, HTTP codes etc.
- Knowledge on Incidents and escalation practices.
- Ability to troubleshoot issues and able to handle different types of customer inquiries.
- Technical knowledge about the relational database.
- Should have worked in project management tools like confluence, JIRA.
- Excellent written and oral communication skills
 
 
Why join us
·       A collaborative output driven program that brings cohesiveness across businesses through technology 
·       Improve the average revenue per use by increasing the cross-sell opportunities
·       A solid 360 feedbacks from your peer teams on your support of their goals
·       Respect, that is earned, not demanded from your peers and manager
 
 
Compensation:
If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Read more
Aftership

Aftership

Agency job
via The Talent Keepers by Khushi Saifi
Noida
1 - 10 yrs
₹2L - ₹5L / yr
Troubleshooting
SQL
API
Technical support
  • Handling customer queries on Web Chat, E-mails and Social Media
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings
Key Performance Indicators:
 
  • Handle all queries in a polite, professional manner
  • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
  • Educate customers on services and processes.
  • Escalate any issues to the Team Leader.
  • Achieve agreed KPIs and Objectives.
  • Adhere strictly to shift schedules.
  • Adhere to laid down internal policies, procedures and processes.
  • Work collaboratively with the team.
  • Candidates from voice/non- voice both will be fine. 
    Experience with the SAAS model will be an added advantage. 
    Ecommerce background will be an added advantage. 
    Communication skills should be good in verbal and written communication.
Read more
Product based ,125 years Old US Based MNC

Product based ,125 years Old US Based MNC

Agency job
Mumbai
0 - 4 yrs
₹2L - ₹8L / yr
skill iconJava
SOAP
RESTful APIs
Implementation
Technical support

Essential Duties and Responsibilities

  • Contribute in all phases of the development lifecycle
  • Write well designed, testable, efficient code
  • Ensure designs are in compliance with specifications
  • Prepare and produce releases of software components
  • Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review 

Adhere to Experian policies and procedures

  • Work under the Experian behaviors and values
  • Facilitate and drive performance management processes
  • Champion a culture where the fair treatment of customers is at the heart of the Experian business 
  • Ensure that by leading by example, you adhere to all regulatory requirements and apply appropriate controls in the interests of customers
  • Through the adoption of a top down approach, demonstrate a culture where all our people understand their regulatory obligations, including what the fair treatment of customer’s means to them and our organization

Qualifications

  • Should  have years of experience in developing and supporting Java/J2EE based application
  • Should provide consultation on new development, enhancements, bug fixes and deployment and involve in complete product life cycle
  • Should undertake any development/coding activities that might require during project life cycle
  • Should have good core java concept like Collection, Multi-Threading JDBC File handling etc.
  • Should have experience in Spring, Spring Boot, JPA, Hibernate
  • Should have experience in Web service testing tool like SOAP UI, PostMan
  • Should have working experience with database like Oracle, MSSQL Server, MySQL
  • Should have enriched experience in client interfacing
  • Should have good communication skills

Technologies

  1. Java, Java EE
  2. Spring, Spring Boot, JPA, Hibernate
  3. Java Multi-Threading
  4. Web service using SOAP/REST
  5. JIRA, Confluence, Bitbucket
  6. Oracle, SQL Server, MySQL
  7. WebLogic, Tomcat , JBOSS
Read more
Appbroda

at Appbroda

1 recruiter
Jyoti meghwal
Posted by Jyoti meghwal
Remote only
3 - 4 yrs
₹4L - ₹12L / yr
Customer Success
Account Management
Technical support
Google Ad Manager
GAM
+4 more
Company background:
AppBroda Tech is a company founded by 2 BITSians with a simple mission statement - “App
Business Made Easy”. We are building a SaaS company focused on the needs of SMB App
Developers from around the world. This is a $15+ Billion opportunity which is ripe for
disruption especially with increasing internet penetration, adoption and digitization of
businesses. We are profitable from Day-1 and are already growing at breakneck speeds and
solving some really hard problems. Since the beginning back in June 2021, we have scaled
ourselves already to a 50+ membered organisation with employees from 3 countries and
expanding further..
AppBroda is looking to hire a TAM who can work on multiple projects at once which involves
a combination of both technical and business skills in the AdTech industry working with one
of the largest app publishers across the globe as their first POC.
JD:
- Understand potential clients' technical infrastructures, ad monetization
implementation and perform initial or secondary investigations in order to onboard
them effectively to start business with us.
- Manage business and technical queries for our Enterprise Clients.
Maintain effective relationships with them in order to ensure their problems are
addressed and resolved.
- Establish with AppBroda’s optimization capabilities and strategies and ensure that
each client implements the same in order to optimise their ad revenues and increase
their overall profitability.
- Work internally with our product and the ops team to ensure smooth flowing and
growth of our business.
- Share knowledge and best practices with clients, contribute to internal projects and
initiatives, and serve as an expert for specific technical or process areas.
- Maintaining sheets for different KRAs and metrics daily.
- Help the product management team in designing better products by communicating
market realities and expectationsRequirements:
- 1-2 years of experience in using Google Ad Manager
- Minimum 1 year experience in Google analytics and Google Firebase
- Minimum 1 year experience in using Google AdMob
- Previous experience in using any ad mediation platforms like Ironsource or Applovin
MAX
- Strong analytical skills
- Exceptional relationship management and communications
- Teamwork and interpersonal skills
- Attention to detail
- MS Excel and PowerPoint Knowledge
Previous experience in the any of the below is a plus:
- Client facing role- Ad Monetization role
- Fast-paced start-up environment
 
 
 
 
 
 
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Competent Groove

at Competent Groove

2 recruiters
Soniya Chauhan
Posted by Soniya Chauhan
Mohali
1 - 2 yrs
₹2L - ₹3L / yr
Technical support
Tech Support
Customer Support
Customer Service

Requirements:

  • Good verbal and written communication skills and interpersonal skills required
  • Software& Application learning abilities
  • Any Graduation ( Technical will be preferred)
  • Experience in a similar role or experience will be preferred
  • Able to promptly answer & support related Phone calls, chats & Emails.
  • Good knowledge of Microsoft excel and other tools

 

Roles & Responsibilities:

  • Supporting the customer through an email ticketing system, live chat and phone calls to resolve customer queries
  • To help solve customer problems and issues maintaining SLAs Troubleshooting technical issues and communicating back to the customer
  • Should be able to customers get to the root of their problems quickly.
  • Following up with clients to ensure the problem is resolved
  • Maintaining records of each phone call for future reference.
  • Offering exceptional customer service and satisfaction.
  • Ability to meet deadlines and prioritize tasks.
  • Produce periodic reports of technical support operations to company management.
  • Using remote desktop connections to provide immediate support.
  • Raising tickets to the technical team as and when required to solve technical issues
  • Properly escalate unresolved issues to appropriate internal teams like development and QA teams
  • Creating support manuals for end uses for step by step guide for the features




 

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Prodevans

at Prodevans

1 recruiter
Ramashankar Jha
Posted by Ramashankar Jha
Remote only
2 - 8 yrs
₹3L - ₹10L / yr
openshift
Technical support
Administrative support
Looking for a person having good experience in Openshift Support.

Good understanding on OpenShift administration and monitoring.
 Monitor system events to ensure health, maximum system availability and service quality
 The candidate must have experience in larger cluster administration.
 Good knowledge of OpenShift. Good troubleshooting skill in docker.
 Kubernetes installation hands-on experience.
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Inevolution
Remote only
1 - 3 yrs
₹3L - ₹3.6L / yr
Communication Skills
Customer Service
Customer Support
Customer Success
Corporate Communications
+9 more

Primary Customer Facing Responsibilities:


  • Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
  • Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
  • Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.


Key Responsibilities:


Case Analysis and Critical Thinking:

  • Develop comprehensive knowledge of client products and the ticketing system.
  • Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

  • Provide accurate information and solutions for client software products or services.
  • Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

  • Ensure customer satisfaction by following up and updating customer status before case closure.


Client and Operational Responsibilities:


  • Coordinate with team leads and managers for guidance on escalated cases.
  • Record detailed events and problem resolutions in system logs.
  • Forward customer feedback and suggestions to the appropriate internal team.
  • Suggest improvements to processes and knowledge resources.
  • Participate actively in team meetings and maintain effective communication with internal teams.
  • Report to client leads and managers as required.


Requirements:


  • Experience in help desk, software product support, and customer service.
  • Tech-savvy with knowledge of computer operating systems, software, and hardware.
  • Excellent written and verbal communication skills in English.
  • Degree in a relevant field preferred.
  • Proficient with Microsoft Office, Google Sheets, and other business software.
  • Own a desktop/laptop with a stable internet connection.
  • Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.


Additional Information:


  • This is a fully remote position with a 5-day work week.
  • Requires approximately 9 hours of work per weekday.
  • Compensation is competitive and billed hourly.
  • Opportunity for long-term growth and additional responsibilities within the organization.


Our Commitment:


We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.


Benefits:


  • Work-from-home flexibility.
  • Career advancement opportunities and professional development support.
  • Supportive and collaborative team environment.


Application and Selection Process:


Initial Application:


  • Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.


Written Assessment:


  • Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.


Virtual Interview:


  • Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.


Onboarding and Training:


  • Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.


About Inevolution


Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.


We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.


Company Web : https://inevolution.in/

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Gurugram
1 - 15 yrs
₹5L - ₹8L / yr
Linux/Unix
SQL
Technical support
Production support
skill iconJava
 TechOps / Production support 

Exp : 5yrs - 8yrs.
Job Location : Gurgaon
Notice period : Immediate / within 15 days.


Required skills:
Operation role - 5 yrs

Strong and hands on in Unix script, SQL scripting

How to run the queries

Knowing basic Java Programming is added advantage

NOTE : Candidate has to work in a shift including graveyard shift one week in a month
Read more
Stepapp
Pooja Sharma
Posted by Pooja Sharma
Mumbai
1 - 3 yrs
₹2L - ₹4L / yr
Communication Skills
Interpersonal Skills
Problem solving
Teamwork
skill iconLeadership
+2 more
Onsite Games Installation / Configuration as per defined processes.
Provide training on the site.
Work closely with Offsite Support / Client support team to ensure quality and timely service
Need to take full responsibility of the site and should manage issues independently.
Responsible to timely elevation of the technical problems

Should be able to help user acceptance testing 

Skills Required:

  • Strong interpersonal skills.
  • Problem-solving attitude.
  • Excellent communication skills.
  • Aptitude for fostering positive relationships.
  • Teamwork and leadership skills  

 

Read more
An international MNC specialized into Hardware & Networking

An international MNC specialized into Hardware & Networking

Agency job
via Tridat Technologies Pvt. Ltd. by Shraddha Kamble
Mumbai, Navi Mumbai
1 - 6 yrs
₹2L - ₹4.5L / yr
Customer Support
Technical support
Troubleshooting
Effective communication
English Proficiency

Hello,

 

Greetings for the day !!!

 

We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

 

Position: Customer Support L1

 

Experience Level:
1+ Years

External Skills And Expertise
Skills & Knowledge Required:
1. This role involves developing strong customer relationships and responsible to resolve queries of the customers via Call/chat
within the assigned TAT/SLA
2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.
3. Following a standard Call/Chat flow and query handling process.
4. Manage and take Ownership of the resolution process for all customer related issues.
5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather
than through live chat
6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective
teams if needed for further support.

Duties & Responsibilities:
1. At least one year of customer handling experience via Call/Chat.
2. Ready to work in rotational shifts.
3. Effective communication, reading and writing English communication skills.
4. Excellent time management skills, attention to detail and the ability to multi task
5. Competent in MS office and web browser environments.
6. Confident to handle assign responsibility.
7. Qualification - Any Graduate/Under graduate.
8. Comuter proficency needed (Semi technically knowledge required)

 

Employment Mode: Contract to hire (Full time opportunity)

 

Work Mode: Work from office

 

Shift: 24*7 Rotational Shift

 

Location: 

Mumbai - Andheri

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SmartDocs

at SmartDocs

4 recruiters
Anand Vigneshwaran
Posted by Anand Vigneshwaran
Hyderabad
0 - 2 yrs
₹2L - ₹5L / yr
Customer Support
Customer Service
Technical support
Communication Skills
Interpersonal Skills
+1 more

Job Description:

 

 

The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience. 

 

Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.

 

Key Responsibilities:

 

• Proactively connected with Clients.

• Resolving Technical issues in a timely manner.

• Training and educating Clients on our Products & Solutions.

• Assisting Software Engineers on issues.

• Providing feedback on product development in a timely manner. 

• Auditing error Plans to reduce rework with the aim of providing Scalable Products.

 

 

Skills and Specifications:

 

• Excellent Communication & Analytical Skills.

• Willing to work on US shift (Voice Process)

• Interpersonal Skills with a great attitude.

• Good Knowledge if Enterprise Applications, Systems & Technologies.

• Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision

• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.

• Organized, flexible and multitasking. 

  • • Persistent with a team attitude.
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