Cutshort logo
Incruiter logo
Customer Success Manager
Customer Success Manager
Incruiter's logo

Customer Success Manager

Harshavardhan  Kanuru's profile picture
Posted by Harshavardhan Kanuru
2 - 6 yrs
₹6L - ₹10L / yr
Bengaluru (Bangalore)
Skills
Customer Relationship Management (CRM)
Customer Success
Client Management
Escalation management
upselling
Cross sell
QBR
Account Management

ABOUT INCRUITER

InCruiter is a fast-growing AI-powered Stack Interview Intelligence Platform helping organizations hire smarter and faster using automation and AI-driven intelligence. With six products spanning interviewing, assessment, and hiring automation, we’re redefining how companies recruit at scale.

InCruiter is a market leader and one of India’s Top 3 players in this segment, with a wide range of clients across domestic and international markets. Our major clientele includes some of the large enterprises and Startups like EXL, Welspun, Dentsu, Manhattan Associates, ArcelorMittal, Telstra, Siemens, and so on.


ROLE OVERVIEW

We are looking for an experienced Customer Success Manager (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction. 


Roles and Responsibilities: 

Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery. 

Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth. 

Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services. 

Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process. 

Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience. 

Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction. 

Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth. 


WHAT WILL YOU NEED TO SUCCEED? 


Experience: 10+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment. 

Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders. 

Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value. 

Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts. 

Problem-Solving Skills: Ability to think critically and address client concerns efficiently. ● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus. 

Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service. 




Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Incruiter

Founded :
2018
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

Interview as a Service and AI Video Interview Software help companies streamline hiring process. Save 80% cost, 4x faster and ensure top candidate quality.

Read more

Connect with the team

Profile picture
Nisa K

Company social profiles

bloginstagramlinkedinfacebook

Similar jobs

Resources Valley
at Resources Valley
1 recruiter
Manind Gupta
Posted by Manind Gupta
Jaipur
0 - 5 yrs
₹5L - ₹15L / yr
skill iconGo Programming (Golang)

Roles and Responsibility

  • Design, develop, and test software applications using Golang.
  • Collaborate with the development team to identify and prioritize project requirements.
  • Develop high-quality, efficient, and well-documented code.
  • Participate in code reviews and contribute to improving overall code quality.
  • Troubleshoot and resolve technical issues efficiently.
  • Stay updated with industry trends and emerging technologies to enhance skills and knowledge.

Job Requirements

  • Proficiency in Golang programming language.
  • Experience with IT Services Consulting projects.
  • Strong understanding of software development principles and methodologies.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work collaboratively in a team environment.
  • Strong communication and interpersonal skills.


Read more
Wissen Technology
Bengaluru (Bangalore), Mumbai, Pune, Hyderabad, Gurugram, Chennai
4 - 10 yrs
Best in industry
Shopify
Oracle Fusion
Integration

Responsibilities:

•Design, develop, and implement integration solutions using Oracle Integration Cloud (OIC).

•Collaborate with business analysts and stakeholders to understand integration requirements and translate them into technical specifications.

•Develop and maintain integration interfaces between various on-premises and cloud applications.

•Troubleshoot and resolve integration issues in a timely manner.

•Perform unit testing and support user acceptance testing (UAT) to ensure high-quality deliverables.

•Document integration processes, configurations, and best practices.


Qualifications:

• Proven experience as an Oracle Integration Cloud Developer or similar role.

• Strong knowledge of Oracle Integration Cloud (OIC) components and capabilities.

• Proficiency in designing and developing integrations using OIC, including REST and SOAP APIs, file-based integrations, and orchestration.

• Experience in PLSQL, working with Datahub concept is highly preferable.

• Strong understanding of HCM Extracts and BI Publisher.

• Experience working with various authentication mechanisms, protecting data at rest and data in transit.

• Familiarity with integration patterns, data mapping, and transformation techniques.

• Familiarity with CI/CD pipeline and Git for version control

• Strong communication and collaboration skills.


Preferred Qualifications:

• 4 plus years of Oracle Integration Cloud certification.

• Experience with other integration platforms and tools.

•Knowledge of Oracle ERP Cloud, HCM Cloud, EPM or other Oracle applications.


Read more
Rekise Marine
at Rekise Marine
3 candid answers
Kartheek Mangalapudi
Posted by Kartheek Mangalapudi
Bengaluru (Bangalore)
2 - 5 yrs
₹5L - ₹15L / yr
3D CAD
Mechatronics
Robotics
Power Electronics
Electronics
+3 more


About us:

Rekise Marine is a startup focused on sustainably enhancing the utility of the oceans through autonomous robotic infrastructure. Our mission is to develop advanced autonomous technologies for the maritime industry, serving both defense and commercial sectors globally. We specialize in creating autonomous vessels both surface and underwater as well as autonomous port infrastructure. Currently, we are building the flagship autonomous platform for the Indian Navy.


About the Role:

We are seeking a practical and detail-oriented Mechatronics Engineer with strong experience in CAD design, prototyping, and fabrication, along with working knowledge of electronics integration. The role is best suited for someone who enjoys building real systems—turning CAD models into working prototypes, selecting and integrating actuators and sensors, and ensuring that electromechanical assemblies can withstand the demanding conditions of the marine environment. You will work closely with both the mechanical and embedded systems teams to bring complex vessel subsystems from design to reality.


Key Responsibilities:

  • Design and develop electromechanical subsystems and assemblies for unmanned surface and underwater vessels.
  • Create CAD models and detailed fabrication drawings for precision parts and mechanisms.
  • Oversee and participate in fabrication, assembly, and integration of prototypes.
  • Collaborate with electronics engineers to integrate sensors, actuators, propulsion units, and power systems into mechanical designs.
  • Ensure proper sealing, compartmentalization, and robustness of assemblies for long-term marine operation.
  • Participate actively in testing and validation, troubleshooting mechanical-electrical assemblies as required.
  • Maintain documentation for design iterations, fabrication methods, and integration processes.


Requirements:

  • 3–4 years of experience in mechatronics, robotics, or mechanical design with electronics integration.
  • Strong CAD skills (NX Preferred) and experience creating manufacturing-ready designs.
  • Hands-on experience with fabrication methods: machining, sheet metal, 3D printing, and assembly.
  • Exposure to integrating motors, actuators, sensors and power electronics into mechanical systems.
  • Ability to interpret electrical drawings and collaborate on PCB + harness integration.
  • Familiar with prototyping, testing, and refining systems under real-world conditions.


Good to Have:

  • Experience with marine or underwater robotics.
  • Familiarity with rapid prototyping tools and workshop practices.
  • Understanding of tolerance stack-up, precision fits, and reliability in field deployment.


Why You’ll Love Working With Us:

  • A chance to be part of a pioneering marine robotics startup in India.
  • Competitive salary and growth opportunities.
  • Flexible, innovative work environment promoting collaboration across disciplines.
  • A role where your contributions make a real difference and drive impact.
  • Opportunities for field testing and interaction with defense and commercial customers.


Read more
Series A funded FMCG Startup
Series A funded FMCG Startup
Agency job
via Qrata by Blessy Fernandes
Bengaluru (Bangalore)
2 - 5 yrs
₹15L - ₹25L / yr
skill iconJava
skill iconJavascript
skill iconReact.js
skill iconAngularJS (1.x)
We are looking for an experienced full-stack engineer to implement both back-end and frontend software solutions to serve both internal and external customers. The position entails
working in an agile team to develop Java- and React-based projects that support our system.
● Design, implement and test full-stack solutions using Java, Spring and React
● Design robust spring system that can support 2-5mil users.
● Work alongside other team members to integrate various components into finished
product
● Work closely with product owner to create stories
● Continuously create new and interactive features that would help to improve user
experience and user engagement.
● Assist with troubleshooting of issues as needed
● Participate in the design and architecture of software solutions
● Assist in developing and maintaining continuous integration pipelines

Skills required :
You will be best qualified if you have experience with several (not all) of the following:
● Spring/Spring Boot
● React
● Python (flask and Django)
● Hibernate
● Linux
● REST
● Kafka
● Mysql
● AWS
● ELK Stack (Elasticsearch)
● CI/CD Pipelines
Qualifications:
● 2+ years of experience in Java based technologies
● 1+ years of experience in Python
● Experience in designing databases and system architecture
● 1+ years of experience in Front end technologies like HTML, CSS, JavaScript and
ReactJs

Location : Banglore
Read more
Sethi study circle
Gurpreet Kohli
Posted by Gurpreet Kohli
Ludhiana, Malerkotla, jagraon
0 - 10 yrs
₹1L - ₹3L / yr
English Proficiency
IELTS

IELTS trainers- the candidate should have the following skills/ qualities:
· willing to work full time
· very good command of English language
· able to handle a big class maturely
· smart, active, dedicated and hardworking
· consistent performer
· experience of at least 3 - 6 months (preferably)
. must be atleast a graduate (in any field).

Responsibilities and Duties of Trainer
· Handling class.
· Teaching IELTS modules.
· Taking up Spoken English classes.
· Following a set teaching system defined by the organisation.

Benefits
· Training will be imparted for any and every post.
· Comfortable, friendly and highly professional working environment.
· Regular appraisals and hikes based on performance.
· Incentives (as per the post)

Read more
Cerebry
at Cerebry
2 recruiters
Rahul Singhal
Posted by Rahul Singhal
Faridabad, NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹8L - ₹12L / yr
skill iconJavascript
skill iconReact.js
skill iconHTML/CSS

Responsibilities 
- Develop new user-facing features 
- Ensure the technical feasibility of UI/UX designs 
- Optimize application for maximum speed


Skills And Qualifications 
- 2+ years of experience in ReactJS and Redux 
- 1+ completed project of reasonable size using server-side rendering 
- Knowledge of Preact is a plus 
- Proficient understanding of web markup, including HTML5, CSS3 
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS 
- Good understanding of asynchronous request handling, partial page updates, and AJAX 
- Proficient understanding of cross-browser compatibility issues and ways to work around them. 
- Proficient understanding of Git

Read more
httpsnanopreciseio
at httpsnanopreciseio
1 recruiter
james Sabelaa
Posted by james Sabelaa
Remote only
4 - 10 yrs
₹5L - ₹10L / yr
skill iconPython
skill iconJavascript
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
+8 more

●       Bachelors in Software or related field

●       5+ years of professional software development experience

●        Strong scripting and programming skills, at least one of Python, Java or Go.

●       Application architecture and design patterns

●        Strong unit test and debugging skills. Create and execute software tests (regression testing)

●        Experience with microservice architecture

●        Database integration and maintenance experience, preferably in mongoDB.

●        Experience serving as technical lead throughout the full software development lifecycle, from conception, architecture definition, detailed design, scoping, planning, implementation, testing to documentation, delivery and maintenance is preferred

●        Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

●        Experience in development of distributed/scalable systems and high-volume transaction applications

●        Having experience with Big Data tools like Apache Kafka, Airflow is a plus

●        Good to have hands-on with AWS/Azure/GCP cloud

Read more
BigStep Technologies Pvt Ltd
at BigStep Technologies Pvt Ltd
1 video
3 recruiters
Apurva Batra
Posted by Apurva Batra
NCR (Delhi | Gurgaon | Noida)
4 - 10 yrs
₹6L - ₹18L / yr
Product Management
Product Strategy
Product Lifecycle Management (PLM)
Product development

**Responsibilities**

  1. Active management right from the initial stage till the end of the product life cycle to deliver high-quality products.
  2. Write, prioritize requirements, manage and facilitate the product development lifecycle from inception to release.
  3. Specify market requirements for current and future products by conducting market research supported by ongoing visits to customers and non-customers.
  4. Lead the product strategy through to development and deployment, working with leaders in business from sales, marketing, operations, and development.
  5. Develop and implement a company-wide go-to-market plan, work with all the departments to execute.
  6. Analyze potential partner relationships for the product.
  7. Work with an engineering counterpart to define product release requirements.
  8. Discover products as per customer need with current marketing trends.
  9. Work with the marketing team to identify the requirements from the sales and create product requirement documents.
  10. Interact with clients and the technology team.
  11. Work with external third parties to assess partnerships and licensing opportunities.

**Skills**

  1. Must have Effective oral and written communication skills.
  2. Must have Excellent interpersonal skills and presentation skills.
  3. Must have Organizational skills and the ability to understand detailed information.
  4. Must have Knowledge of current marketing trends.
  5. Must have People management & leadership.
  6. Must be resourceful, innovative, self-motivated, and confident in high-stress situations
  7. Must have Product Management, Product Development understanding.
  8. Must have good analytical and troubleshooting skills with end-users / customers.
  9. Must have competitive intelligence.

Perks and Benefits

The company provides medical insurance and other benefits.

Read more
TagMango
TagMango
Agency job
via Qrata by Mrunal Kokate
Remote, Mumbai
3 - 8 yrs
₹15L - ₹25L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconMongoDB
TagMango began life in February 2019 as an influencer marketplace that allowed
influencers (especially nano and micro level influencers) partner with different brands.
Its focus was to convert consumers into brand marketers and build strong word of
mouth advocacy at scale. The team shifted base from Kolkata to Mumbai in September
2019 for better partnerships. Last month, the startup pivoted to the current format to
build more stable revenue streams for the influencers and creators.

The TagMango team believes that there is a bigger untapped opportunity in India for the
same, considering the craze around celebrities/influencers in India.
Each influencer or celebrity is listed on the TagMango platform, with rates specified by
them. The user can click on their favorite celebrity and make a payment. S/he receives
a shoutout within the next seven days.

Required Skills for this Role:
 Strong experience with full-stack Javascript framework, Mongo DB, Express,
React.JS, Node JS.
 Must have worked with the creation of deeplinks for mobile apps
 Must be well experienced in AWS, especially elastic bean in AWS
 Must have worked with push notifications service
 Must know socket programming
 Self-motivated with the ability to work independently or jointly in a self-directed
way.
 Demonstrated successful development of enterprise-grade web applications
 Proven analytical and problem-solving capabilities
 Comfortable leading product development
 Strong work ethic and desire to build industry-leading products

Also Nice to Have Skills and Background:
 Startup experience
 Worked on product development
Read more
Jain Software
mansi goutam
Posted by mansi goutam
Raipur
0 - 1 yrs
₹1L - ₹1L / yr
skill iconAndroid Development
skill iconJava
skill iconJavascript
There are three major tasks to develop an Android Application: Design, Development, Testing and submission  Building and designing Application applications  Working in coordination with the design and the testing team to develop better products with fewer bugs  To work with different APIs and data sources  Fixing bugs related to Android Applications  Continuous evaluation, discovering new technologies and learning them
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos