Delivery Manager

Role Overview:

We are looking for a results-driven Performance Marketing Sr. Associate who will not only manage paid marketing campaigns but also take ownership of moving core business metrics such as revenue, CAC, ROAS, and contribution margins. This role requires a balance of execution, analytical thinking, and cross-functional collaboration with category, content, creative, and product teams.

Key Responsibilities:

Campaign Execution & Growth

• Independently plan, launch, and manage paid campaigns across Google Ads, Meta (Facebook, Instagram), and other digital platforms.
• Own end-to-end campaign execution from strategy to delivery, ensuring alignment with business objectives.
• Scale campaigns while maintaining efficiency on key performance indicators (CPA, ROAS, CM).

Analytics & Business Impact

• Track and analyze marketing performance not only at the campaign level (CTR, CPC, CPA, ROI) but also at the business impact level (Revenue growth, CM1, CM2, Baseline contribution).
• Perform detailed RCA (root cause analysis) for metric fluctuations and provide actionable insights to drive growth.
• Develop dashboards and reporting structures for transparent visibility of performance metrics.

Optimization & Experimentation

• Drive continuous A/B testing on creatives, audiences, landing pages, and messaging.
• Coordinate  with content and creative teams to ensure impactful storytelling that drives conversions.
• Proactively test new ideas, channels, and formats that can unlock step-jump growth.

Cross-functional Collaboration

• Work closely with category managers to align campaigns with puja calendar, seasonal spikes, and product launches.
• Collaborate with CRM, product, and influencer teams to drive multi-channel impact beyond just paid performance.
• Contribute to brainstorming and execution of branding + performance initiatives that improve baseline business metrics.

Requirements:

• 2+ years of experience in performance marketing with proven results in scaling campaigns and driving business growth.
• Strong understanding of paid media platforms ( Meta Ads Manager, etc.).
• Advanced Excel/Google Sheets skills for reporting and analysis.
• Strong analytical mindset with ability to link campaign performance to business outcomes.
• Excellent communication skills and ability to work cross-functionally.
• Problem-solving attitude with ownership to drive business results, not just campaign metrics.

JOB DETAILS:

* Job Title: Customer Success (B2B SaaS, USA)

* Industry: Technology

* Salary: Best in Industry

* Experience: 3 to 7 years

* Location: Bengaluru, Karnataka

Criteria

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

(Company): B2B SaaS (Technical complex)

Preferred

• Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.

Role & Responsibilities

If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.

You will work closely with the founders.

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Project Management
• Own customer delivery timelines and communication from kickoff to go-live.
• Track progress, call out blockers early, and keep customers updated without needing reminders.
• Run weekly status checkpoints and ensure every onboarding milestone lands on time.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

Strong Technical Account Manager (Publisher Side) Profile

Mandatory (Experience 1) – Must have minimum 8+ years of total experience, including 5+ years as a Technical Account Manager / Publisher Operations professional in AdTech, Programmatic Advertising, or Digital Media

Mandatory (Experience 2) – Must have hands-on experience managing top publisher accounts or supply-side relationships; specifically publisher-side technical account handling

Mandatory (Experience 3) – Strong working knowledge of SSPs, programmatic ecosystem, ad-serving workflows, and ability to explain technical concepts clearly to non-technical stakeholders

Mandatory (Experience 4) – Proven experience in technical onboarding, integrations, troubleshooting, and providing technical assistance to publishers

Mandatory (Experience 5) – Demonstrated experience conducting live product demos, explaining features/benefits, and tailoring demos for publisher / stakeholders

Mandatory (Experience 6) – Experience collaborating closely with technical, product, customer success, and sales teams to solve client issues and drive adoption

Mandatory (Company) – Must come from an AdTech, Programmatic, SSP, Publisher-side, or Digital Media Tech organisation dealing with supply partnerships / publisher ops

Essential Responsibilities:

• Demonstrate an understanding of the Agile software development life cycle and distinguish the core inputs and outputs in each cycle.
• Work closely with your peers and keep engaging in a fast pace technical design and development team
• Execute in a fast pace delivery mode and focus on delivering tasks to meet monthly and quarterly digital product release goals
• Lead impact assessment and decisions related to technology choices, design / architectural considerations and implementation strategy
• Maintain code quality through best practices, unit testing and code quality automation
• Demonstrate the ability to make informed technology choices after due diligence and impact assessment
• Help in designing interfaces and information exchange between modules
• Articulate the need for scalability and understand the importance of improving quality through testing.
• Be an expert in writing code that meets standards and delivers the desired functionality using the technology selected for the project
• Drive design reviews, define interfaces between code modules, and apply existing technology to designs
• Be an expert in assessing application performance and optimizing/improving it through design and best coding practices

Qualifications/Requirements:

• Minimum Bachelor's Degree in Computer Science, Computer Engineering or in "STEM" Majors (Science, Technology, Engineering, and Math)
• 6+ years of experience in Full Stack Software Development within the enterprise or software services domain

Desired Skills:

• Expertise in full stack software development and awareness of 12 Factor software patterns
• Experience and knowledge of patterns and anti-patterns of microservices-based architecture design
• Experience developing and deploying applications on cloud (Azure, AWS, or GCP), on-premise, and hybrid-based architectures
• Mid-Level to Expert within one or more of the following UI development JavaScript: Client-Side HTML5 jQuery, jQuery UI, Knockout.js,
• Polymer, AngularJS, ReactJS, Bootstrap
• Mid-Level to Expert within one or more of the back-end development languages: .NET, Java, Python, or Scala
• Very solid API skills (e.g. Express.js/Node.js, GraphQL/Relay, Flask, Jersey, Java Spring REST or WebApi2)
• Skilled in use of Java, Kafka, and Spark streaming technologies
• Experience with containerization technologies such as Rancher, Kubernetes, Docker and Helm
• Hands-on experience in data storage environments of many types (RDMS, NoSQL, HDFS, etc.)
• Knowledge of GitLab, Jenkins and Artifactory
• Solid foundation in data structures, algorithms, and OO Design with rock-solid programming skills
• Security: Identity Management and Access, application security and static code analysis
• Proven success working in and promoting a rapidly changing, collaborative, and iterative product development environment
• Strong interpersonal skills, analytical skills, combined with intellectual curiosity, and a desire and ability to "get things done" are essential
• Agile Scrum development experience
• Added advantage to those having experience in multi-tenant SaaS Platform and Developers' Portal development

JD Code: SHI-LDE-01 

Version#: 1.0 

Date of JD Creation: 27-March-2023 

Position Title: Lead Data Engineer 

Reporting to: Technical Director 

Location: Bangalore Urban, India (on-site) 

SmartHub.ai (www.smarthub.ai) is a fast-growing Startup headquartered in Palo Alto, CA, and with offices in Seattle and Bangalore. We operate at the intersection of AI, IoT & Edge Computing. With strategic investments from leaders in infrastructure & data management, SmartHub.ai is redefining the Edge IoT space. Our “Software Defined Edge” products help enterprises rapidly accelerate their Edge Infrastructure Management & Intelligence. We empower enterprises to leverage their Edge environment to increase revenue, efficiency of operations, manage safety and digital risks by using Edge and AI technologies. 

SmartHub is an equal opportunity employer and will always be committed to nurture a workplace culture that supports, inspires and respects all individuals, encourages employees to bring their best selves to work, laugh and share. We seek builders who hail from a variety of backgrounds, perspectives and skills to join our team.  

Summary 

This role requires the candidate to translate business and product requirements to build, maintain, optimize data systems which can be relational or non-relational in nature. The candidate is expected to tune and analyse the data including from a short and long-term trend analysis and reporting, AI/ML uses cases. 

We are looking for a talented technical professional with at least 8 years of proven experience in owning, architecting, designing, operating and optimising databases that are used for large scale analytics and reports. 

Responsibilities 

• Provide technical & architectural leadership for the next generation of product development. 
• Innovate, Research & Evaluate new technologies and tools for a quality output. 
• Architect, Design and Implement ensuring scalability, performance and security. 
• Code and implement new algorithms to solve complex problems. 
• Analyze complex data, develop, optimize and transform large data sets both structured and unstructured. 
• Ability to deploy and administrator the database and continuously tuning for performance especially container orchestration stacks such as Kubernetes  
• Develop analytical models and solutions Mentor Junior members technically in Architecture, Designing and robust Coding. 
• Work in an Agile development environment while continuously evaluating and improvising engineering processes 

Required 

• At least 8 years of experience with significant depth in designing and building scalable distributed database systems for enterprise class products, experience of working in product development companies. 
• Should have been feature/component lead for several complex features involving large datasets. 
• Strong background in relational and non-relational database like Postgres, MongoDB, Hadoop etl. 
• Deep exp database optimization, tuning ertise in SQL, Time Series Databases, Apache Drill, HDFS, Spark are good to have 
• Excellent analytical and problem-solving skill sets. 
• Experience in  for high throughput is highly desirable 
• Exposure to database provisioning in Kubernetes/non-Kubernetes environments, configuration and tuning in a highly available mode. 
• Demonstrated ability to provide technical leadership and mentoring to the team 

Product Responsibilities:

As an Engineering Manager, you will be responsible for the end-to-end delivery of one or more products and solutions.

10+ years of relevant industry experience.

Be technically strong and deliver product excellence.

Collaborate with your team and cross-functional partners to define and influence strategy.

Drive roadmap creation and execution.

Collaborate with various functions, drive engineering initiatives, and have an impact at an organizational level.

Participate in technical design. You will be the owner of the technical direction of the products.

Define clear OKRs and measure the impact of your team and individual members.

Evangelize your products across various teams and also to external customers.

Work with the GTM team to deliver success for the products.

Collaborate with the Recruitment/HR team to hire exceptional talent for your own team and also for other teams.

Minimum Qualifications:

Bachelor degree preferably in Computer Science from a reputed engineering college.

10+ years of proven experience, with 2+ years of leading a team.

Very strong in hands-on coding.

8+ years of combined experience in JVM languages(Java, Scala, Kotlin, etc), any scripting language like python, relational and non-relational databases.

Very strong in system design. You should have designed and implemented large-scale Web applications or data systems.

Strong verbal and written communication skills.

Demonstrated experience recruiting and managing technical teams, including performance management.

Good to have:

Don't worry, we'll ramp you up, but experience in any of these areas will help you hit the ground running:

Familiarity with technologies such as Apache Spark, Apache Hadoop ecosystem, and modern warehouses like Snowflake, AWS Redshift, etc.

Experience working with public cloud systems such as AWS, GCP, or Azure.

Experience with containerization and technologies such as Kubernetes and Docker.

 Knowledge of large-scale, data-heavy distributed systems.

Job Description in brief: 

• Must have good communication skills and Team management skills
• Must be multi tasking
• Strong knowledge of HTML5, CSS, Bootstrap, WordPress, Java, Php, React.Js (Any other technical skills)
• Shall be responsible to handle the Projects solely
• Shall be responsible to handle the clients
• Meetings with the Clients
• Understand the requirement of the clients
• Assigning the task to the developers
• Creating IT project budgets
• Preparing the Commercial Proposals for the clients
• Preparation of the Work Reports
• Assuring to meet the deadline of the projects

• The Architect/ Lead Backend Engineer will handle the digital experience from inception to go-live model.
• The role holder is expected to create a vision and roadmap for the digital experience to provide best in class customer experience for each of the product solutions handled.  The role holder will play a critical role in leading the innovation and growth of our front end web and mobile platforms.
• Must be from Good Companies and have been working on high Scale of Traffic
• Proficiency in engineering practices and writing high quality code, with expertise in either one of Java or Groovy or Go.
• 3+ years of experience building microservices.
• Strong experience in architecting and building distributed systems, scalability, and availability
• Strong knowledge of data structures, algorithms, and designing for performance
• Strong knowledge of cloud technologies like AWS/Google Cloud/Azure
• Good understanding of RxJava or Actors framework
• Proficient with RDBMS
• Strong knowledge on data stores, database design, data modelling and SQL queries
• Extensive experience building and owning large- scale distributed backend systems
• Experience working with three or more of : Unix/Linux environments, Distributed and parallel systems, Workflow automation, CI/CD Platform development, Cloud platforms development e.g. AWS/GCP, Kubernetes/Container platforms based development