Delivery Manager

Job Title : Engagement Manager / Delivery Manager

Experience : 7 to 12 Years

Location : Hyderabad

Work Mode : Hybrid – 3 Days Office

Open Positions : 2

Shift : EST – 09:30 PM to 06:30 AM IST

Joining : Immediate Joiners Preferred

Job Summary :

We are looking for an experienced Engagement Manager / Delivery Manager to own end-to-end delivery of client engagements and serve as the primary point of contact for clients and stakeholders. The role requires strong experience in offshore delivery, client management, Agile project management, cross-functional team leadership, and stakeholder management.

The ideal candidate should have a strong consulting mindset, excellent communication skills, and the ability to manage multiple priorities while ensuring timely, high-quality delivery.

Key Responsibilities :

• Own end-to-end delivery of client engagements from planning through successful execution and closure.
• Define and manage project scope, timelines, milestones, resources, quality, risks, and dependencies.
• Act as the primary client-facing point of contact, ensuring effective communication and relationship management.
• Lead and coordinate cross-functional offshore teams working across different time zones.
• Drive Agile/Scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, reviews, and release planning.
• Track project progress, delivery metrics, milestones, and provide regular status reporting to clients and leadership.
• Manage stakeholder expectations, escalations, scope changes, and change requests.
• Identify client/business needs and proactively recommend solutions, improvements, and delivery strategies.
• Identify and mitigate project risks, issues, dependencies, and delivery challenges.
• Drive continuous process improvement and delivery excellence across engagements.
• Collaborate with business, product, technology, QA, and other functional teams to ensure successful project outcomes.
• Ensure adherence to delivery standards, governance processes, and quality expectations.

Mandatory Skills :

• 7+ years of experience in Engagement Management / Delivery Management / Program Management
• Strong offshore delivery & client management
• Excellent stakeholder management & communication
• Cross-functional team leadership across time zones
• Strong Agile / Scrum, project & risk management
• Consulting / problem-solving mindset
• Willingness to work EST hours (9:30 PM–6:30 AM IST).

Good to Have :

• Experience in the Insurance domain.
• Experience delivering No-Code / Low-Code projects.
• PMP, CSM, SAFe, or other relevant project / agile certifications.
• Experience managing enterprise clients and large-scale transformation / digital initiatives.

Candidate Profile :

• Strong client-facing and relationship management skills.
• Proven ability to lead distributed/offshore teams.
• Excellent verbal and written communication skills.
• Strong ownership of delivery, timelines, quality, and outcomes.
• Ability to work effectively with senior stakeholders and handle escalations.
• Strong analytical, problem-solving, and decision-making abilities.
• Comfortable working in a night / EST shift environment.

Senior Project Manager

Experience: 5–7 Years

Location: Trivandrum, Kerala

Hybrid

Contract-to-Hire (C2H)

Role Overview

We are looking for an experienced Senior Project Manager to coordinate IT projects, manage delivery

timelines, track risks and dependencies, and collaborate with stakeholders and distributed teams to

ensure smooth project execution.

Key Responsibilities

• Define and track project scope, deliverables, schedules, resources, and dependencies.

• Maintain project trackers, status reports, risks, issues, and action items.

• Monitor project progress, follow up on commitments, and escalate delivery risks.

• Coordinate offshore teams, stakeholders, and external vendors.

• Facilitate project meetings and ensure timely closure of action items.

• Track defects, technical issues, change rollouts, and post-launch activities.

• Provide regular project updates to stakeholders and leadership.

Must-Have Skills

• 5+ years of IT project coordination or project management experience.

• Strong project planning, scheduling, and dependency tracking skills.

• Experience in risk, issue, defect, and resource management.

• Excellent stakeholder communication and reporting skills.

• Experience coordinating distributed teams and vendors.

• Knowledge of Agile methodologies and lightweight project tracking.

• Strong organizational, problem-solving, and follow-up skills.

• Excellent written and verbal English communication.

• PMP, PRINCE2, or other project management certification.

Good-to-Have Skills

• Experience working with international stakeholders, particularly Canadian teams.

• Exposure to Calgary-based stakeholders and cross-time-zone collaboration.

• Experience coordinating technical change rollouts and post-launch support.

• Relevant degree or equivalent practical experience.

Senior Project Manager

Location: Trivandrum, Kerala

Work Mode: Hybrid

Experience: 5–7 Years

Employment Type: Contract-to-Hire (C2H)

Open Positions: 1

Job Description

We are looking for an experienced Senior Project Manager to coordinate IT projects, manage delivery timelines, track risks and dependencies, and collaborate with stakeholders and distributed teams to ensure smooth project execution.

Key Responsibilities

• Define and track project scope, deliverables, schedules, resources, and dependencies.
• Maintain project trackers, status reports, risk and issue logs, and action items.
• Monitor project progress, follow up on commitments, and escalate delivery risks.
• Coordinate offshore teams, stakeholders, and external vendors.
• Facilitate project meetings and ensure timely closure of action items.
• Track defects, technical issues, change rollouts, and post-launch activities.
• Provide regular project updates to stakeholders and leadership.

Must-Have Skills

• 5+ years of IT project coordination or project management experience.
• Strong project planning, scheduling, and dependency tracking skills.
• Experience in risk, issue, defect, and resource management.
• Excellent stakeholder communication and reporting skills.
• Experience coordinating distributed teams and vendors.
• Knowledge of Agile methodologies and lightweight project tracking.
• Strong organizational, problem-solving, and follow-up skills.
• Excellent written and verbal English communication.
• PMP, PRINCE2, or another project management certification.

Good-to-Have Skills

• Experience working with international stakeholders, particularly Canadian teams.
• Exposure to Calgary-based stakeholders and cross-time-zone collaboration.
• Experience coordinating technical change rollouts and post-launch support.
• Relevant degree or equivalent practical experience.

Responsibilities

• Own the transition plan: shadow, reverse-shadow and handover milestones for eachsystem.
• Track knowledge-transfer progress and flag areas where the team is not yet ready totake over.
• Act as Scrum Master for both pods, or coordinate Scrum ceremonies across them.
• Manage the client relationship day to day, including status reporting, SLAs andescalations.
• Manage the team: onboarding, allocation, performance and retention.
• Set up L2/L3 support processes, on-call rotations and incident management.
• Manage scope, risks and change requests with the client.

Must have

• 12+ years in IT, with 5+ years managing offshore delivery for US or European clients.
• Has run at least one transition or takeover of an existing application from a client oranother vendor.
• Agile/Scrum delivery (Scrum Master or equivalent certification preferred).
• Experience setting up and running production support with defined SLAs.
• Technical enough to understand C++, .NET and SQL Server systems and challengeengineering estimates.

Nice to have Media and entertainment clients. ITIL or incident management experience. Managing teams split across India, Europe and the US.

# Hiring: Technical Project Manager (TPM)

*Location:* Bangalore  

*Experience:* 8–12 years in software delivery, including 4+ years as a Project Manager/Technical Project Manager  

*Qualification:* B.E./B.Tech/MCA  

*Travel:* Occasional client-site visits

### Job Description

We are looking for an experienced Technical Project Manager to manage end-to-end software delivery, lead Agile teams, coordinate with clients, and oversee production releases.

### Key Responsibilities

•⁠ ⁠Manage project scope, timelines, budgets, resources, and deliverables.

•⁠ ⁠Lead Agile/Scrum ceremonies, sprint planning, and backlog management.

•⁠ ⁠Handle client communication, project reporting, risks, and escalations.

•⁠ ⁠Manage production releases, deployments, CI/CD, and rollback plans.

•⁠ ⁠Lead cross-functional teams of 10–30 members across Development, QA, DevOps, and UI.

•⁠ ⁠Ensure quality standards, UAT, and timely project delivery.

### Mandatory Skills

•⁠ ⁠Strong experience in Agile, Scrum, Kanban, and client project delivery.

•⁠ ⁠Technical background in Development or QA.

•⁠ ⁠Hands-on experience with Jira, Confluence, or Azure DevOps.

•⁠ ⁠Knowledge of CI/CD, Git, SDLC, APIs, databases, and AWS/Azure basics.

•⁠ ⁠Experience managing production releases and cross-functional teams.

•⁠ ⁠Excellent communication, leadership, and stakeholder management skills.

### Good to Have

PMP, CSM/PSM, SAFe, or ITIL certifications; experience in cloud, AI, or data projects.

*Interested candidates:* Apply with your updated resume highlighting relevant project management, technical, and team leadership experience.

Role Purpose

The Program Manager is responsible for governing and coordinating multiple customer implementations and support engagements, ensuring successful delivery of IAN products and solutions across customers, teams, and delivery streams.

The role provides portfolio-level oversight across implementation, configuration, integration, quality assurance, data validation, cloud deployment, and support functions while driving delivery excellence, customer satisfaction, operational scalability, and successful business outcomes. The Program Manager works closely with Technical Project Managers, Implementation Architects, Delivery Leads, Product Teams, and Customer Stakeholders to ensure delivery commitments are met.

Key Responsibilities

• Govern and oversee multiple customer implementations and support engagements.
• Manage program-level planning, resource allocation, capacity management, and delivery forecasting.
• Ensure successful delivery of customer commitments, implementation milestones, support obligations, and business outcomes.
• Monitor overall program health, risks, dependencies, budgets, and delivery performance across customers.
• Partner with Technical Project Managers to ensure successful execution of customer implementation projects.
• Work closely with Implementation Architects, Lead Business Analysts, Lead Configurators, Lead Integration, Lead QA, AI & Data Validation Specialists, and Support Delivery Leads to align delivery activities.
• Oversee implementation and adoption of workflow automation solutions leveraging technologies such as n8n, Camunda, Apache Camel, and related orchestration platforms.
• Coordinate environment readiness, deployment planning, release activities, production cutovers, and support transitions.
• Act as the primary escalation point for delivery, support, resource, and customer management issues.
• Drive customer governance meetings, steering committee reviews, executive reporting, and stakeholder communications.
• Track and report implementation progress, delivery performance, resource utilization, risks, and customer satisfaction metrics.
• Ensure smooth transition from implementation to production support and operational ownership.
• Support implementation planning, prioritization, staffing, and delivery optimization initiatives.
• Drive continuous improvement initiatives across delivery, implementation, support, and operational processes.
• Collaborate with Product, Engineering, and Leadership teams to align customer needs with platform capabilities and product roadmap priorities.

Required Skills & Experience

• Bachelor's degree in computer science, Engineering, Information Systems, Business, or related field.
• 18–21 years of experience in technical program management, delivery management, implementation management, or professional services leadership.
• Strong experience in the Property & Casualty (P&C) Insurance domain; Knowledge of Commercial Lines and Specialty Insurance, considered an advantage.
• Experience managing multiple concurrent enterprise software implementations and customer engagements.
• Strong understanding of enterprise software implementation and delivery lifecycles.
• Good understanding of workflow automation platforms, configurable enterprise applications, and implementation-driven delivery models.
• Good understanding of BPMN-based workflow automation, business process orchestration platforms such as Camunda, Flowable, Appian or similar technologies.
• Understanding enterprise integrations, APIs, data migration, and cloud-based solution deployments.
• Understanding of cloud hosting models, environment management, deployment planning, and release coordination across Azure environments.
• Ability to manage delivery dependencies across workflows, integrations, business rules, forms, cloud environments, data validation, and customer onboarding activities.
• Experience managing cross-functional delivery teams comprising Architects, Business Analysts, Configurators, Developers, QA, Data Validation, and Support teams.
• Strong understanding of Agile delivery, release management, customer onboarding, and support transition processes.
• Experience managing customer escalations, delivery risks, budgets, and program dependencies.
• Strong understanding of resource planning, capacity management, utilization tracking, and delivery forecasting.
• Excellent stakeholder management, executive communication, leadership, and decision-making skills.
• Proven experience working with insurance carriers and clients across North America or Europe.

Desired Skills

• Experience with intelligent automation, document processing, AI-enabled solutions, or workflow-driven platforms.
• Experience working with SaaS platforms, InsurTech solutions, or enterprise workflow automation products.

PMP, PgMP, SAFe, PRINCE2, or equivalent program management certification

We are looking for a hands-on Service Delivery and Project Manager to own the support and improvement of our client’s General & Administrative (G&A) application portfolio. You will run day-to-day service delivery for platforms such as Workday, UKG, iCertis and DocuSign, manage enhancement and upgrade projects, and act as the trusted point of contact for HR, Finance, Legal and Procurement stakeholders. This is a fulltime remote contract role.

Shift time 4pm - 1am

Responsibilities:

-Own end-to-end service delivery for the G&A application portfolio, ensuring stable, reliable

operations and agreed service levels.

-Manage incidents, service requests, problems and changes through ServiceNow, from intake

and triage to resolution and closure.

-Monitor SLA performance, ticket aging and backlog.

-Coordinate with vendors (Workday, UKG, iCertis, DocuSign and others) on escalations,

defects, releases and roadmap items.

-Lead enhancement, integration, upgrade and new-module projects across G&A systems, from

requirements to go-live and hypercare.

-Build project plans, track scope, timelines, budgets, risks and dependencies, and report status

clearly to stakeholders.

-Ensure changes follow the client’s change management, access control and audit

requirements, including SOX controls where applicable.

-Act as the primary point of contact for HR, Finance, Legal and Procurement stakeholders on

application support and projects.

Required

• 8+ years of experience in IT service delivery, application support or project management.

Hands-on experience supporting at least two of: Workday, UKG (Pro/UltiPro), iCertis,

DocuSign.

• Strong working experience with ServiceNow for incident and change

management.

• Good understanding of G&A business processes across HR, payroll, finance, legal and

contract management.

• Experience in life sciences, biopharma 

• Familiarity with SOX controls, audit support and access reviews for G&A systems.

• Experience with integrations and middleware (for example Workday Studio/EIBs, APIs, iPaaS

tools).

• Exposure to automation tools such as Power Automate or RPA, and to reporting tools such as Power BI.

Certifications:

• Service management: ITIL 4 Foundation or higher (required)
• Project management: PMP, PRINCE2, CAPM or Certified ScrumMaster
• ServiceNow: ServiceNow Certified System Administrator (CSA) or ITSM Implementation Specialist
• Platform: Workday, UKG, DocuSign or iCertis certifications are a strong plus

 Manage engineering projects from requirements gathering and planning through development, testing, release, and closure.  Create project plans, timelines, milestones, dependencies, and delivery schedules.  Coordinate with Engineering Managers, Tech Leads, Software Engineers, QA, Product Managers, and other stakeholders.  Track project progress, identify delays and dependencies, and drive corrective actions.  Facilitate sprint planning, daily stand-ups, sprint reviews, retrospectives, and other project ceremonies where required.  Maintain project trackers, RAID logs, action items, and status reports.  Identify and proactively manage project risks, technical dependencies, resource constraints, and delivery issues.  Communicate project status, risks, dependencies, and key decisions to leadership and stakeholders.  Coordinate releases and ensure development, QA, deployment, and business teams are aligned.  Manage scope changes and assess their impact on timelines, resources, and deliverables.  Ensure engineering deliverables meet agreed requirements, timelines, and quality standards.  Work with technical teams to understand project dependencies and translate them into actionable project plans.  Help resolve cross-team blockers and facilitate effective communication between technical and business teams.  Monitor resource allocation and work with engineering leadership to address capacity constraints.  Drive continuous improvement in project delivery processes and engineering collaboration. 

AI Project Manager

About Techjays

At Techjays, we are driving the future of artificial intelligence with a bold mission to empower businesses worldwide by helping them build AI solutions that transform industries. As an established leader in the AI space, we combine deep expertise with a collaborative, agile approach to deliver impactful technology that drives meaningful change. Our global team consists of professionals from leading companies such as Google, Akamai, NetApp, ADP, and Cognizant.

Role Overview

We are seeking a seasoned Project Manager to oversee the successful delivery of complex AI-driven projects. You will be responsible for bridging organizational goals with cross-functional execution, ensuring that our technical teams deliver high-quality solutions on schedule and within budget.

Key Recruitment Details

• Experience Required: 8 + Years (Minimum 6+ years in end-to-end project management)
• Work Location: Coimbatore / Hybrid
• Target Joining Date: (ASAP / Within 30 days)

Must-Have Qualifications

• Proven Execution: 6+ years of experience managing the complete lifecycle of enterprise-grade software projects.
• Agile Expertise: Advanced proficiency in Agile/Scrum methodologies, with a track record of facilitating sprint planning, stand-ups, and retrospectives.
• Technical Proficiency: Mastery of project management tools including Jira, MS Project, or Trello.
• Strategic Planning: Demonstrated experience in resource allocation, risk mitigation, and contingency planning.
• AI Enthusiasm: Experience leveraging AI tools in project management or a demonstrated passion for adopting AI technologies to optimize workflows.
• Stakeholder Management: Exceptional communication skills for managing both internal cross-functional teams and external client relationships.

Roles & Responsibilities

• Project Governance: Plan, execute, and monitor projects to ensure alignment with client expectations and organizational benchmarks.
• Team Leadership: Facilitate high-performing Agile environments, fostering a culture of collaboration, innovation, and technical ownership.
• Risk & Budget Management: Identify potential bottlenecks early, implement mitigation strategies, and manage project budgets to ensure optimal resource utilization.
• Reporting & Transparency: Track project progress using modern metrics, preparing detailed reports and presentations for senior management.
• Continuous Improvement: Analyze project outcomes to implement best practices and drive operational discipline across the engineering organization.
• Mentorship: Elevate team members through active support and guidance, ensuring professional growth within the team.

Success Milestones

Timeline

Expectations

First 30 Days

Audit active project pipelines, establish stakeholder relationships, and assume management of ongoing sprint cycles.

First 60 Days

Optimize resource allocation workflows, streamline cross-team communication, and implement improved risk-tracking mechanisms.

First 90 Days

Achieve >85% sprint commitment completion rate and stabilize project delivery predictability across assigned teams.

What Techjays Offers

• Competitive Compensation: Best-in-class packages structured to reflect experience and impact.
• Health & Wellness: Medical insurance covering self and family up to ₹4 lakhs per person.
• Flexibility: A trust-based time-off policy and a flexible hybrid work model.
• Environment: A casual work culture with a diverse, multicultural team that respects ideas regardless of designation.
• Growth: Meaningful professional development in an innovation-driven culture.

Job Description

Key Responsibilities

• End-to-End Project Delivery: Own project planning, execution, monitoring, and closure, ensuring delivery commitments are met within agreed timelines, scope, budget, and quality standards.
• Project Planning & Governance: Develop and maintain project plans, roadmaps, milestones, resource plans, and delivery schedules. Establish effective governance mechanisms and reporting processes.
• Stakeholder Management: Collaborate with business stakeholders, technology teams, product owners, architects, and senior management to align priorities, manage expectations, and facilitate timely decision-making.
• Multi-Workstream Coordination: Manage multiple concurrent workstreams, track interdependencies, coordinate cross-functional teams, and ensure alignment across project deliverables.
• Risk & Issue Management: Maintain RAID logs (Risks, Assumptions, Issues, and Dependencies), proactively identify delivery risks, develop mitigation plans, and escalate critical issues appropriately.
• Agile Delivery Management: Drive Agile/Scrum ceremonies, sprint planning, backlog prioritisation, progress reviews, and retrospectives, while adapting delivery practices to project requirements.
• Business–Technology Alignment: Work closely with business and technical teams to translate business objectives into actionable delivery plans and ensure requirements are clearly understood and implemented.
• Status Reporting & Metrics: Prepare project dashboards, status reports, management presentations, and KPI-based updates covering delivery progress, risks, dependencies, resource utilisation, and milestones.
• Release & Deployment Coordination: Coordinate testing, UAT, release planning, deployment readiness, go-live activities, and post-implementation support in collaboration with relevant teams.
• Resource & Vendor Management: Coordinate resource allocation, capacity planning, third-party dependencies, and cross-team commitments to ensure efficient project execution.
• Change & Scope Management: Manage scope changes, delivery expectations, project documentation, and approvals through established change-control processes.
• Continuous Improvement: Identify opportunities to improve project delivery processes, governance, communication, and execution efficiency.

Required Skills & Experience

• 10–15 years of overall experience in the IT industry, with substantial experience in project or program management.
• Proven track record of managing complex technology projects involving multiple teams, workstreams, and stakeholders.
• Strong understanding of the Software Development Life Cycle (SDLC), project planning, delivery management, and release processes.
• Hands-on experience with Agile, Scrum, Waterfall, or hybrid project management methodologies.
• Proficiency in project management and collaboration tools such as Jira, Confluence, and Microsoft Project or equivalent tools.
• Experience managing project scope, timelines, budgets, resources, risks, issues, and dependencies.
• Excellent stakeholder management, communication, facilitation, and escalation-management skills.
• Ability to engage with senior business and technology stakeholders and communicate complex project matters clearly.
• Strong analytical, organizational, problem-solving, and decision-making abilities.
• Experience working with global teams across different geographies and time zones.
• Ability to manage competing priorities, drive accountability, and deliver outcomes in a dynamic enterprise environment.

Preferred Technical Skills

• Working knowledge of enterprise application development and integration.
• Exposure to technologies such as Java, Oracle applications, APIs, databases, and enterprise systems integration.
• Understanding of application architecture, testing methodologies, CI/CD pipelines, and release management.
• Experience working with distributed engineering teams, business analysts, QA teams, infrastructure teams, and external vendors.
• Familiarity with project dashboards, delivery metrics, and reporting tools such as Power BI or advanced Excel.

Preferred Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline.
• PMP, PRINCE2, Certified Scrum Master (CSM), or equivalent project management certification is an advantage.

Key Competencies

• End-to-end project ownership
• Project governance and delivery excellence
• Stakeholder and client management
• Multi-workstream planning and execution
• Risk, issue, and dependency management
• Agile delivery and SDLC knowledge
• Executive communication and reporting
• Cross-functional team leadership
• Problem-solving and continuous improvement