Delivery Manager

Job Title : Engagement Manager / Delivery Manager

Experience : 7 to 12 Years

Location : Hyderabad

Work Mode : Hybrid – 3 Days Office

Open Positions : 2

Shift : EST – 09:30 PM to 06:30 AM IST

Joining : Immediate Joiners Preferred

Job Summary :

We are looking for an experienced Engagement Manager / Delivery Manager to own end-to-end delivery of client engagements and serve as the primary point of contact for clients and stakeholders. The role requires strong experience in offshore delivery, client management, Agile project management, cross-functional team leadership, and stakeholder management.

The ideal candidate should have a strong consulting mindset, excellent communication skills, and the ability to manage multiple priorities while ensuring timely, high-quality delivery.

Key Responsibilities :

• Own end-to-end delivery of client engagements from planning through successful execution and closure.
• Define and manage project scope, timelines, milestones, resources, quality, risks, and dependencies.
• Act as the primary client-facing point of contact, ensuring effective communication and relationship management.
• Lead and coordinate cross-functional offshore teams working across different time zones.
• Drive Agile/Scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, reviews, and release planning.
• Track project progress, delivery metrics, milestones, and provide regular status reporting to clients and leadership.
• Manage stakeholder expectations, escalations, scope changes, and change requests.
• Identify client/business needs and proactively recommend solutions, improvements, and delivery strategies.
• Identify and mitigate project risks, issues, dependencies, and delivery challenges.
• Drive continuous process improvement and delivery excellence across engagements.
• Collaborate with business, product, technology, QA, and other functional teams to ensure successful project outcomes.
• Ensure adherence to delivery standards, governance processes, and quality expectations.

Mandatory Skills :

• 7+ years of experience in Engagement Management / Delivery Management / Program Management
• Strong offshore delivery & client management
• Excellent stakeholder management & communication
• Cross-functional team leadership across time zones
• Strong Agile / Scrum, project & risk management
• Consulting / problem-solving mindset
• Willingness to work EST hours (9:30 PM–6:30 AM IST).

Good to Have :

• Experience in the Insurance domain.
• Experience delivering No-Code / Low-Code projects.
• PMP, CSM, SAFe, or other relevant project / agile certifications.
• Experience managing enterprise clients and large-scale transformation / digital initiatives.

Candidate Profile :

• Strong client-facing and relationship management skills.
• Proven ability to lead distributed/offshore teams.
• Excellent verbal and written communication skills.
• Strong ownership of delivery, timelines, quality, and outcomes.
• Ability to work effectively with senior stakeholders and handle escalations.
• Strong analytical, problem-solving, and decision-making abilities.
• Comfortable working in a night / EST shift environment.

GEMBA CONCEPTS · TECHNOLOGY DIVISION

 · JOB DESCRIPTION

Technical Delivery Manager – Services LOCATION Bengaluru (Hybrid) ABOUT GEMBA CONCEPTS EXPERIENCE 5–8 years REPORTS TO Chief Technology Officer TYPE Full-time Gemba Concepts helps manufacturers and enterprises improve how their operations run. Our technology division builds and runs Gemba Connect, a suite of enterprise SaaS products spanning warehouse management, logistics, ERP, and applied AI/ML, deployed across 30+ active client accounts in manufacturing, pharma, FMCG and retail.

ABOUT THE ROLE

We're looking for a technical leader to own Gemba's services business end to end: delivery, people, commercials and reporting. You'll run every client implementation and custom development engagement, build and manage the team that delivers them, and be the single point of accountability to clients and leadership for how services perform. You've written production Java code, can read a Spring Boot service and a SQL execution plan, and have since hired, reviewed and led delivery teams. The product roadmap stays with product leadership; everything we deliver to clients runs through you.

WHAT YOU'LL OWN Services business ownership

• Own the health of the services portfolio: delivery, client satisfaction, billing milestones and account growth.

• Run post-sale SOW execution. Ensure milestones are hit and billed on time, and follow up with finance and clients on receivables.

• Grow accounts by converting change requests and enhancements into scoped, priced, billable work.

• Track effort, utilisation and margin by account; act when an engagement turns unprofitable. Delivery

• Run multiple concurrent client implementations, owning scope, timeline, cost and quality.

• Plan and run sprints with Tech Leads: grooming, estimation, capacity planning, reviews and retros.

• Own go-lives (UAT, cutover, data migration, hypercare) and post-go-live support SLAs.

• Maintain RAID logs and delivery dashboards; flag risk early, with a proposed fix. Requirements and change control

• Be the single intake point between consulting teams, clients and engineering; convert requirements into user stories with testable acceptance criteria.

• Baseline scope and run a formal change-request process. Every change is priced in effort, cost and date before it's accepted.

• Make sure what's agreed is documented before it's built. People and hiring • Plan services headcount against the delivery pipeline and run hiring end to end (role definition, interviews, closing) at a high bar.

• Run goal-setting, regular 1:1s and performance reviews for the services team; give input on promotions, compensation and performance plans.

• Grow Tech Leads and senior engineers into people who can own accounts independently.

• Own team retention and morale. Know who's at risk before they resign. Gemba Concepts · Technology Division Page 1GEMBA CONCEPTS · TECHNICAL DELIVERY MANAGER – SERVICES Reporting

• Publish monthly services MIS to leadership: revenue billed, collections, on-time delivery, SLA adherence, utilisation, hiring and attrition.

• Contribute the services section to quarterly board reporting.

• Run monthly or quarterly business reviews with key client stakeholders. Technical oversight

• Work with Tech Leads on design reviews, integrations (ERP, WMS, third-party systems) and non-functional requirements.

• Lead incident triage and root-cause reviews on client escalations; track corrective actions to closure.

• Coordinate with DevOps on environments, CI/CD and release windows.

• Uphold security and compliance controls (e.g., SOC 2) across delivery. Improving how we deliver

• Drive adoption of AI-assisted development and testing tools, and measure whether they actually raise throughput per engineer.

• Tighten estimation accuracy, definition of done and release discipline across the services team. MUST-HAVES

• 5–8 years in software, including 2+ years as a hands-on Java developer and 2+ years in delivery or project management.

• 1+ year leading a team of 5+ directly, including hiring and performance reviews.

• Strong working knowledge of Java and Spring Boot. You can review a PR, understand how a service is structured, and challenge an estimate.

• Solid SQL: schema design, writing and debugging queries, and understanding of indexing, transactions and production issues such as slow queries and connection pool exhaustion (SQL Server/Azure SQL, PostgreSQL or MySQL).

• Hands-on exposure to cloud platforms (Azure preferred, AWS/GCP acceptable).

• Working experience with the commercial side of client engagements: SOWs, milestone billing and change orders. Margin tracking is a plus.

• Track record of delivering enterprise B2B software to external clients across multiple parallel engagements.

• Proficiency with Jira or Azure DevOps, Confluence and Git-based workflows.

• Clear communication. You can present to a client CXO, write a board-ready MIS, and give an engineer hard feedback. GOOD TO HAVE

• Domain experience in manufacturing, supply chain, warehousing, logistics or ERP.

• Background in an IT services firm or the services arm of a product company.

• Familiarity with microservices, REST API design and message queues.

• Experience delivering AI/ML features.

• Exposure to SOC 2 or ISO 27001 audits.

• Certifications (PMP, CSM, PMI-ACP) are welcome but won't substitute for a delivery and team-building track record. WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 6 MONTHS

• 85%+ of implementations go live on the committed date.

• Billing milestones are invoiced on time, and receivables ageing is visibly down. • Every active account has baselined scope, a live RAID log and a change log.

• Services hiring is on plan, with near-zero regretted attrition.

• Leadership gets a monthly services MIS without having to chase it. WHO YOU'LL WORK WITH The services delivery team (engineers, Tech Leads, BAs, QA), product squads, DevOps, consulting teams, finance and client stakeholders.

WHY JOIN Own a real business line with direct access to leadership. Build the team and operating model your way. Work on enterprise products in active growth, including applied AI.

Role Purpose

The Program Manager is responsible for governing and coordinating multiple customer implementations and support engagements, ensuring successful delivery of IAN products and solutions across customers, teams, and delivery streams.

The role provides portfolio-level oversight across implementation, configuration, integration, quality assurance, data validation, cloud deployment, and support functions while driving delivery excellence, customer satisfaction, operational scalability, and successful business outcomes. The Program Manager works closely with Technical Project Managers, Implementation Architects, Delivery Leads, Product Teams, and Customer Stakeholders to ensure delivery commitments are met.

Key Responsibilities

• Govern and oversee multiple customer implementations and support engagements.
• Manage program-level planning, resource allocation, capacity management, and delivery forecasting.
• Ensure successful delivery of customer commitments, implementation milestones, support obligations, and business outcomes.
• Monitor overall program health, risks, dependencies, budgets, and delivery performance across customers.
• Partner with Technical Project Managers to ensure successful execution of customer implementation projects.
• Work closely with Implementation Architects, Lead Business Analysts, Lead Configurators, Lead Integration, Lead QA, AI & Data Validation Specialists, and Support Delivery Leads to align delivery activities.
• Oversee implementation and adoption of workflow automation solutions leveraging technologies such as n8n, Camunda, Apache Camel, and related orchestration platforms.
• Coordinate environment readiness, deployment planning, release activities, production cutovers, and support transitions.
• Act as the primary escalation point for delivery, support, resource, and customer management issues.
• Drive customer governance meetings, steering committee reviews, executive reporting, and stakeholder communications.
• Track and report implementation progress, delivery performance, resource utilization, risks, and customer satisfaction metrics.
• Ensure smooth transition from implementation to production support and operational ownership.
• Support implementation planning, prioritization, staffing, and delivery optimization initiatives.
• Drive continuous improvement initiatives across delivery, implementation, support, and operational processes.
• Collaborate with Product, Engineering, and Leadership teams to align customer needs with platform capabilities and product roadmap priorities.

Required Skills & Experience

• Bachelor's degree in computer science, Engineering, Information Systems, Business, or related field.
• 18–21 years of experience in technical program management, delivery management, implementation management, or professional services leadership.
• Strong experience in the Property & Casualty (P&C) Insurance domain; Knowledge of Commercial Lines and Specialty Insurance, considered an advantage.
• Experience managing multiple concurrent enterprise software implementations and customer engagements.
• Strong understanding of enterprise software implementation and delivery lifecycles.
• Good understanding of workflow automation platforms, configurable enterprise applications, and implementation-driven delivery models.
• Good understanding of BPMN-based workflow automation, business process orchestration platforms such as Camunda, Flowable, Appian or similar technologies.
• Understanding enterprise integrations, APIs, data migration, and cloud-based solution deployments.
• Understanding of cloud hosting models, environment management, deployment planning, and release coordination across Azure environments.
• Ability to manage delivery dependencies across workflows, integrations, business rules, forms, cloud environments, data validation, and customer onboarding activities.
• Experience managing cross-functional delivery teams comprising Architects, Business Analysts, Configurators, Developers, QA, Data Validation, and Support teams.
• Strong understanding of Agile delivery, release management, customer onboarding, and support transition processes.
• Experience managing customer escalations, delivery risks, budgets, and program dependencies.
• Strong understanding of resource planning, capacity management, utilization tracking, and delivery forecasting.
• Excellent stakeholder management, executive communication, leadership, and decision-making skills.
• Proven experience working with insurance carriers and clients across North America or Europe.

Desired Skills

• Experience with intelligent automation, document processing, AI-enabled solutions, or workflow-driven platforms.
• Experience working with SaaS platforms, InsurTech solutions, or enterprise workflow automation products.

PMP, PgMP, SAFe, PRINCE2, or equivalent program management certification

 Manage engineering projects from requirements gathering and planning through development, testing, release, and closure.  Create project plans, timelines, milestones, dependencies, and delivery schedules.  Coordinate with Engineering Managers, Tech Leads, Software Engineers, QA, Product Managers, and other stakeholders.  Track project progress, identify delays and dependencies, and drive corrective actions.  Facilitate sprint planning, daily stand-ups, sprint reviews, retrospectives, and other project ceremonies where required.  Maintain project trackers, RAID logs, action items, and status reports.  Identify and proactively manage project risks, technical dependencies, resource constraints, and delivery issues.  Communicate project status, risks, dependencies, and key decisions to leadership and stakeholders.  Coordinate releases and ensure development, QA, deployment, and business teams are aligned.  Manage scope changes and assess their impact on timelines, resources, and deliverables.  Ensure engineering deliverables meet agreed requirements, timelines, and quality standards.  Work with technical teams to understand project dependencies and translate them into actionable project plans.  Help resolve cross-team blockers and facilitate effective communication between technical and business teams.  Monitor resource allocation and work with engineering leadership to address capacity constraints.  Drive continuous improvement in project delivery processes and engineering collaboration. 

Project Manager

Job Description

Company Brief

Primathon is a high quality technology solutions company, with expertise in delivering world

class softwares for our clients and empowering our engineers to become full stack in

technology and provide them 360° experience. We are growing at 300% YoY growth rate.

Led by Software Experts from IITs & NITs, Primathon’s mission is to solve quality software

engineering problems in the industry.

About the Role

We are looking for a 3+ year experienced Software Project Manager to ensure smooth

delivery & best customer experience around mobile, web frontend & backend products to

ensure product quality.

The ideal candidate will be responsible for managing multiple projects in parallel, ensuring

on time execution, managing team bandwidth, aligning customers and communicating right

with the customers. If you hold an engineering background and enjoy managing people while

talking about technologies, we’d like to meet you.

Job Responsibilities

● Project planning, execution, tracking and delivery within budget and scope.

● Oversee all aspects of projects, prepare detailed sprint plan, intermediate check

points, assign responsibilities and monitor and summarise progress of project.

Prepare reports for upper management regarding status of project

● Track project dependencies and identify/foresee risks and plan contingencies

● Translate product requirements/project scope to detailed plan

● Customer interfacing and leading status calls

● Manage changes to the project scope, project schedule and project costs

● Coordinate internal resources and third parties/vendors for the flawless

execution of projects

● Assist in the definition of project scope and objectives, involving all relevant

stakeholders

Skills and Qualifications

● 3+ year of working experience in project management of software development

of products and services

● Team Handling experience must

● Excellent client-facing and internal communication skills

● Experience with complete project life cycle from inception to deployment

● Strong experience with Agile Scrum methodology, Build Management, DevOps

practices

● Solid organisational skills including attention to detail and multitasking skills

● Should have technical background in executing/contributing to

Telecom/Networking/Digital (web and mobile applications)

Education: B.tech/ M.tech only

Location: Gurgaon

Work type: Work from office

Experience: 3+ Year of working experience

Notice Period: Immediate Joiners or with notice in 30 days only

Project Manager – Capital Markets

Chella Software are a global software provider of fintech solutions for central banks, exchanges, central counter parties, and financial market intermediaries. They meet the software needs of customers in India, the Middle East, Africa, Singapore, and the USA.

Key Responsibilities:

1. Project Planning & Documentation

2. Risk & Dependency Management

3. Stakeholder & Client Communication

4. Review & Governance Cadence

5. Reporting & Visibility

6. Coordination & Collaboration

7. Client Relationship Management

We are looking for a detail-oriented Project Planning professional to manage project timelines, documentation, and stakeholder coordination. The role involves maintaining and updating project planning templates including milestones, deliverables, risk logs, and dependency trackers. You will be responsible for driving regular review cadences (weekly/fortnightly), stakeholder meetings, and ensuring clear communication with clients including MOMs, scope changes, and escalations. The candidate will identify bottlenecks, manage internal and external dependencies, and ensure smooth cross-functional coordination. Additionally, the role requires maintaining visibility across projects, managing escalation matrices, and supporting timeline renegotiations when required. Strong organizational skills, communication, and proficiency in Excel and PPT are essential.

Interview process

1st round Virtual

2nd round Face to Face

Skills:

Required Skills & Qualifications

• M.B.A or equivalent in sales and marketing with a B.E / B.Tech in Computer Science, Information Systems, Electrical, Electronics or a related field.
• 5+ years of experience in a IT Project management
• Ability to understand and explain technical concepts to technical and non-technical stakeholders.
• Basic knowledge of databases, APIs, and enterprise systems integration.
• Strong communication and presentation skills.
• An analytical mindset with attention to detail and problem-solving skills.
• Familiarity with capital markets concepts such as trade lifecycle, securities
• settlement, depositories, custodians, and regulations will be an advantage.

SAP TDM — Job Description

Role Purpose

Lead the end-to-end delivery of technology solutions across Finance, Procurement and Supply Chain platforms, ensuring successful execution of business change, system enhancements, application modernisation and operational improvements. Accountable for delivery governance, technical coordination, stakeholder engagement, risk management and service stability across SAP and enterprise application landscapes.

Key Responsibilities

Delivery Leadership

• Lead the delivery of business and technology initiatives across Finance, Procurement and Supply Chain domains.
• Manage the complete delivery lifecycle from demand intake through planning, design, build, testing, deployment and post-implementation support.
• Ensure delivery commitments are achieved within agreed scope, timelines, quality and budget.
• Drive Agile and hybrid delivery practices to improve predictability, transparency and customer outcomes.

SAP & Enterprise Application Delivery

• Deliver and support solutions across: SAP S/4HANA, SAP ECC, SAP Ariba, SAP BW/BI, SAP BlackLine, SAP Fiori, Finance & Supply Chain applications.
• Coordinate cross-functional teams including architects, developers, business analysts, testers and suppliers.
• Ensure alignment of delivered solutions with business objectives and enterprise architecture standards.

Integration & Middleware Delivery

• Lead delivery of SAP CPI (Cloud Integration Suite) initiatives and integration enhancements.
• Manage SAP PI/PO landscapes, migrations, upgrades and decommissioning activities.
• Coordinate API, middleware and enterprise integration deliveries across multiple platforms.
• Support cloud migration and integration modernisation programmes.
• Ensure robust integration design, performance, security and operational support readiness.

Governance & Stakeholder Management

• Act as the primary delivery contact for business and technology stakeholders.
• Provide clear reporting on progress, dependencies, risks, issues and mitigation plans.
• Facilitate governance forums, delivery reviews and stakeholder updates.
• Collaborate with business teams to prioritise demand and manage competing priorities.

Operational Excellence

• Ensure production stability and service continuity for critical business applications.
• Lead incident, problem and change management activities.
• Drive root cause analysis and continuous improvement initiatives.
• Support audit, compliance and security requirements across delivered solutions.

Resource & Supplier Management

• Coordinate internal teams, external partners and managed service providers.
• Support delivery planning, estimation, resource allocation and capacity management.
• Monitor supplier performance against contractual and operational commitments.

Continuous Improvement & Innovation

• Promote automation, AI and modern delivery practices to improve efficiency.
• Identify opportunities for process simplification and technical debt reduction.
• Contribute to delivery standards, reusable frameworks and best practices.

Skills & Experience

Essential

• Strong experience delivering SAP Finance, Procurement or Supply Chain solutions.
• Hands-on understanding of SAP S/4HANA, ECC, Ariba, BW and related applications.
• Experience delivering SAP CPI, PI/PO and enterprise integration solutions.
• Strong knowledge of Agile, Scrum and delivery governance practices.
• Experience managing technical dependencies across multiple teams and suppliers.
• Strong stakeholder management and communication skills.
• Experience in incident, change and release management processes.

Desirable

• SAP CPI Migration programmes.
• SAP PI/PO to CPI Transformation.
• Cloud Integration and API Management.
• Power BI and reporting solutions.
• AI, Copilot and automation initiatives.
• SAFe, Agile, ITIL or Project Management certifications.

Key Outcomes

• Predictable and successful delivery of Finance & Supply Chain initiatives.
• Stable and secure operation of SAP and enterprise applications.
• Successful CPI migration and PI/PO modernisation activities.
• Improved delivery efficiency, quality and stakeholder satisfaction.
• Reduced delivery risks and operational incidents.
• Increased automation and adoption of modern delivery practices.

ROLE SUMMARY:

In this role, you will be responsible for supporting people, technical processes, and engineering execution to ensure projects are delivered as per scope, budget, and timelines.

This role includes developing detailed project plans and comprehensive technical documentation, managing project Engineers and their availability, measuring engineering performance, tracking progress, and communicating project status to clients and internal stakeholders. You will work directly with Solutions Architects, Tech Leads, and Engineering teams to evaluate technical trade-offs, drive system design feasibility, and unblock engineering bottlenecks.

You will be a reliable and crucial team member who can anticipate client needs and translate complex technical requirements into actionable project milestones.

As a Technical Project Manager, you will be the point of contact for all stakeholders from initiation to closure and will be responsible for leading the technical delivery team to achieve project objectives. You will work towards balancing technical constraints, technical debt, and Engineer availability on the project. You will report project status to client and internal stakeholders, escalate technical and operational issues as needed, and perform risk management to identify and mitigate architectural and delivery risks while maintaining strong advocacy within your spheres of influence.

QUALIFICATIONS:

Technical Project Manager with 7+ years experience: Including minimum 3 years of IT (Mobile/Web) project management experience and a prior background as a Software Engineer, Tech Lead, or Developer.

Strong expertise in Agile methodologies (Scrum/Kanban).

Must have handled end-to-end SDLC projects as a Technical Project Manager or Scrum Master.

WHAT WILL YOU NEED TO BE SUCCESSFUL IN THIS ROLE?

Handle a portfolio of technical projects and clients in parallel and across geographies.

Develop an execution plan for projects, release schedules, CI/CD milestones, and team allocation.

Partner with technical leads to review high-level system designs, break down complex requirements into epics and user stories, and challenge technical estimates effectively.

Maintain strong relationships with product delivery, engineering leads, sales teams, clients, and account managers.

Expertise in project estimation, planning, tracking, scope control, technical risk and issues management, as well as engineering status reporting.

GOOD TO HAVE:

Hands-on or architecture exposure to.NET/Java/AWS/Azure or microservices architectures.

PMP / PMI-ACP / CSM (Certified ScrumMaster) certification.

Jira/Confluence project management tools expertise, Git workflows, and strong working knowledge of Microsoft Office.

COMPETENCIES:

Strong commitment to professional client service and engineering excellence.

Excellent communication (written, verbal, and presentation), persuasive, and negotiating skills—with the ability to bridge technical and non-technical stakeholders.

Encourage, motivate, and mentor team members on agile practices and technical ownership.

Proactive can-do and technical problem-solving approach to the job.

Regards

Education: B.E. Computer Science/IT degree (or any other engineering discipline)

Experience: 9+ years

 Work timings: 2:00 TO 11:00PM/ 6:30PM to 3:30 AM

Position Requirements:

• Program Strategy & Planning
• Own program charters, end-to end roadmaps, success criteria and alignment to business objectives.
• Translate company strategy into clear program priorities, milestones, and resource plans across multiple teams.
• Lead quarterly and long-range capacity planning, balancing scope, resources and timelines across workstreams.

•          Program Execution & Delivery

• Drive delivery of large, technically complex programs comprising multiple projects and teams; ensure on-time, high-quality outcomes.
• Orchestrate cross-functional dependencies, manage sequencing, and remove organizational impediments.
• Operate program-level release, milestone and launch processes; maintain program schedules and integrated plans.

•          Technical Leadership & Influence

• Maintain technical fluency across systems (APIs, services, data, infra, web and mobile platforms) to identify risks, trade-offs, and integration concerns.
• Partner with engineering leads and architects to surface technical dependencies, propose solutions, and influence technical direction.
• Lead technical intake, prioritization and change control for program scope.

•          AI Programs & Governance

• AI-specific program accountability: Own model lifecycle programs (experimentation → validation → deployment → monitoring → scale), model risk management, and coordination with MLOps and data science teams.
• Governance and control: Implement and maintain governance for clinical, editorial, regulatory, and AI-specific risks (bias, explainability, monitoring), coordinating policies and controls with legal, compliance, and domain stakeholders.
• Offshore reality: Design and operate for distributed teams—ensure timezone overlap strategies, clear escalation mechanics, minimize decision latency, and define RACI for offshore/onshore handoffs.
• Experience in mentoring engineering teams to integrate AI assistants into their daily development workflows to increase velocity and code quality.

•          Stakeholder Management & Communication

• Serve as primary program owner for senior leadership and business partners; run steering committees and executive reviews.
• Produce concise executive-level reporting (status, risks, mitigation, outcomes) and tailor communications for diverse audiences.
• Build strong cross-functional relationships and drive alignment through regular touchpoints and stakeholder feedback loops.

 •          Risk, Budget & Vendor Management

• Develop and maintain program-level risk registers, contingency plans, and escalation protocols.
• Manage program budgets, track spend vs. plan, and coordinate with finance and procurement as needed.
• Own vendor/third-party integration and delivery where applicable.

•          Process, Tools & Automation

• Establish program governance, templates, and tooling conventions to improve visibility and efficiency.
• Identify automation and tooling opportunities (including AI-assisted tooling) to reduce manual work and improve program telemetry.
• Drive PMO maturity: scalable processes, reporting, and knowledge management across the organization.

•          Measure Impact

• Define and track program success metrics and business outcomes; iterate to maximize value delivery.
• Ensure learnings are captured and operationalized for future programs.

Role & Responsibilities:

• 10+ years of program or technical project management experience delivering large-scale technical programs in fast-paced, matrixed organizations.
• Proven track record driving multi-team, cross-functional technical initiatives from concept to measurable business outcomes.
• Strong technical literacy (experience with APIs, backend services, cloud infrastructure, data flows and integrations).
• Advanced proficiency with Agile at scale methodologies (e.g., SAFe, LeSS, or equivalent) and deep SDLC knowledge.
• Experience with capacity planning, roadmaps, dependency management, and cross-team prioritization.
• Expert-level proficiency in JIRA and Confluence; comfortable with program/portfolio tooling (Aha!, Productboard, Roadmunk, Airtable, Smartsheet, BI dashboards).
• Excellent stakeholder management and executive communication skills; proven ability to influence without direct authority.
• Strong analytical and problem-solving skills; data-driven mindset.
• Bachelor's degree in Computer Science, Engineering, or equivalent experience.
• Fluent English.

•          Preferred

• Certifications such as PMP, CSM, SAFe Program Consultant (SPC), or equivalent.
• Experience in digital publishing, web/content platforms, AI/ML products, healthcare information systems, or digital media.
• Experience managing program budgets and vendor/contract relationships.
• Familiarity with emerging project automation and Agentic AI tools for program management and decision support.
• Prior experience mentoring PMs and leading PMO or program-level process change initiatives.

15+ years of IT Delivery and Technology Services experience.

15+ years managing large offshore delivery organizations.

Proven leadership of portfolios exceeding 200+ resources.

Financial Services or Banking experience is a MUST

Extensive technical experience in Data Engineering, Data Platforms, Data Brics.

Cloud Data Transformation Programs, Data Warehousing, Azure Data Platform and compliance experience