Business Analyst — CCX Customer Success AI Acceleration (Engineering)

Key Responsibilities –

• Requirement Gathering & Analysis: Collaborate with business units to understand their needs and challenges, and document these into functional specifications, user stories, and process workflows. 
• Process Design: Design, document, and improve business processes and workflows within the ServiceNow platform to identify opportunities for automation and increased efficiency. 
• Solution Implementation: Work with the development team to ensure that requirements are understood and implemented correctly, assisting with configuration and testing, including User Acceptance Testing (UAT). 
• Stakeholder Communication: Act as a liaison between IT and business departments, ensuring clear communication, managing expectations, and providing support to end-users. 
• Documentation & Reporting: Maintain system documentation, process maps, and standard operating procedures (SOPs), and create reports for management on project progress and system performance. 
• Optimization: Identify opportunities to optimize the use of ServiceNow across various modules (e.g., ITSM, ITOM, GRC, HRSD, CSM, ITAM) and assist with managing and creating dashboards and performance metrics. 

Required Qualifications 

• A degree in a relevant field like Computer Science or Information Technology.
• Proven experience in implementing and configuring ServiceNow solutions.

We are looking for a Business Analyst who is a creative problem solver at heart and who thrives in a team environment.

About Us

At Metron Security, we help top cybersecurity companies make their tools work better together. Our engineering team builds integrations for platforms like Splunk, IBM QRadar, ServiceNow, CrowdStrike, and Cybereason—and we bring that same energy to marketing.

We’re collaborative, curious and always learning. Creativity and ownership drive everything we do, and we believe great ideas can come from anywhere.

What You’ll Be Doing

In this dynamic role, you will be the crucial interpreter, ensuring a seamless flow of communication between our world-class cybersecurity engineers and strategic business stakeholders. You will leverage your technical acumen to produce clear,authoritative technical content, drive impactful marketing campaigns that highlight our security solutions, and build meaningful relationships within the wider cybersecurity developer ecosystem. This is your chance to turn deep technical understanding into clear, market-ready business value. 

You will work with the marketing and business development team to work on technical content, manage and oversee relationships with new and existing partners through high-touch networking, lead generation, and market research. The candidate is responsible to work with the Managing Partner and marketing team to scale the business and also help organize the internal processes. The role requires planning, direction, and most importantly execution to develop and grow revenue in accordance with targets.

Key Responsibilities:

Liaisoning technical + business:

• Create detailed and precise documentation including functional specifications, use cases, process flows, and system design documents.
• Collaborate with technical team to generate content and marketing collaterals
• Conduct thorough assessments to understand current business processes and identify areas for improvement.
• Maintain and update documentation as project requirements evolve.

Collaboration and Communication:

• Act as a liaison between technical teams and business stakeholders, ensuring a clear understanding of requirements and   expectations.
• Facilitate meetings, workshops, and presentations to communicate project status, findings, and recommendations.

Solution Evaluation:

• Evaluate technical solutions to ensure they meet defined business requirements and objectives.
• Conduct thorough testing and validation to confirm the quality and functionality of developed solutions.

Continuous Improvement:

• Stay updated on industry trends, best practices, and emerging technologies relevant to our business processes.
• Proactively identify opportunities for process optimization and system enhancements.
• Working with the executive team to develop a comprehensive digital business strategy and assisting with its execution.
• Establishing a pipeline of core digital marketing activities and ensuring that the pipeline is aligned with the company’s revenue targets and digital marketing goals.
• Maintaining metrics and quality service by establishing and enforcing organization standards.
• Assessing new business opportunities with a strong revenue target in mind.
• Identifying, exploring, and evaluating business opportunities, performing risk assessment, and mitigating potential risks.
• Gathering market and customer information.
• Engage with the technical team to identify new opportunities within existing client businesses or contacts. Maintain strong and prosperous working relationships with key clients.

 Requirements:

• Enthusiastic and passionate – genuinely love digital and enjoy solving problems.
• Digital industry experience and knowledge.
• Knowledge of digital marketing best practices.
• Excellent written and verbal communication skills.
• Ability to develop and maintain strong and collaborative relationships internally and externally.
• Pursuing leads and moving them through the sales cycle.
• Attending conferences and industry events.

Expected Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.
• Proven experience as a Business Analyst, preferably in a technical environment.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
• Proficiency in Google Workspace, Microsoft Office Suite, Excel, etc.
• Familiarity with CRM systems, ERP systems, etc. is a plus.

We are hiring a Business Analyst to turn business needs into clear requirements for our product and engineering teams.

Responsibilities

• Gather requirements from stakeholders
• Write BRDs, user stories and acceptance criteria
• Map current and future processes
• Support UAT and track delivery in JIRA

Requirements

• 1+ years as a Business Analyst
• Strong documentation and communication skills
• Basic SQL is a plus

Our mission at Matterway is to eliminate friction in digital processes.

Through real-time automation and decision augmentation, we help users work more efficiently, reduce errors, and achieve better outcomes.

We are looking for a hands-on, client-focused problem solver to join our delivery team. You will work closely with enterprise clients to understand their processes and turn business challenges into intuitive automation and AI solutions.

Working at the intersection of client partnership, process discovery, and solution design, you will create solutions that deliver measurable value. You will also contribute to the evolution of Matterway's automation offering and help shape how agentic AI is applied to the future of work.

As part of our international team across Europe and India, you'll thrive in a fast-paced, startup-like environment where priorities evolve quickly, building trusted client relationships and turning ideas into practical solutions.

Responsibilities

• Own end-to-end delivery of automation & AI solutions for enterprise clients. You are the single point of accountability for deliverables, timelines, budgets and overall project success.
• Analyse business pain points and design intuitive experiences and interfaces that your users will love.
• Create detailed wireframes, mockups, and user stories, and work closely with developers to bring your vision to life.
• Use analytics to measure success after go‑live and ensure your solutions deliver real business impact.
• Build lasting client relationships that drive expansion and referrals.

What we are looking for

• 5+ years in client-facing roles where you've managed complex projects.
• Strong skills in business analysis, UI/UX, and project management.
• An undeniable sense of ownership: you're driven by results, not just tasks.
• Excitement about working in a fast‑paced, startup‑like environment.
• Exceptional written and verbal English. Other languages, especially German, are a plus

Are you passionate about leveraging data to drive strategic decisions? Join us at OIP Insurtech, where you'll play a pivotal role in analyzing market trends, optimizing operational processes, and transforming customer experiences. Bring your analytical prowess and business acumen to collaborate with a dynamic team dedicated to shaping the future of insurance technology. Apply now and be part of revolutionizing the industry with cutting-edge insights and solutions.

Requirements:

• 3-5 years of experience 
• Capable of independently conducting various aspects of business analysis, including requirements gathering, process analysis, and documentation. 
• Proactive in identifying and prioritizing issues within their domain and taking the initiative to work with the team to resolve them.
• Strong background in accounting and/or financial controlling 
• Demonstrates a high level of skill and independence
• Understands the full business analysis lifecycle and is proficient in handling various business problems and custom cases.
• Good knowledge of English
• Experience in accounting and business analysis in the IT industry is highly desirable 
• Working knowledge of software development concepts, technologies, practices, and principles, and the ability to use them in different situations independently
• Good understanding of the software development lifecycle

Duties and responsibilities:

• Works closely with the development team and other stakeholders to investigate model business functions, business processes, information flows, and data structures
• Investigate operational issues, problems, and new opportunities; seek effective business solutions through improvements in aspects of business areas or systems of interest
• Assists in the analysis of underlying issues and their root causes, and identifies available options
• Communicates with clients and other stakeholders and assists in presenting issues and solutions both verbally and in writing
• Specifies data, data objects, and information flows that align with the needs of the business
• Produces business analysis deliverables using relevant documentation styles in line with company standards
• Facilitates stakeholder meetings and workshops, and presents findings and actions both verbally and in writing to the business
• Able to translate business requirements into a structured form
• Able to create structure within projects and project teams following Agile principles
• Understands the domain (Insurance Industry) and how it functions, after spending 6M in the company
• Understands the entire Policy Lifecycle, after spending 6M in the company
• Experience in using tools like Jira, Confluence, LucidChart, or other software for requirements management, documentation, and process modeling
• Experience with Agile frameworks
• Experience with testing methodologies, test planning, and quality assurance processes to ensure reliable and robust systems

Ideal Candidate

1

Strong Lead Business Analyst Profile with team leadership experience and BFSI background

2

Mandatory (Experience 1): Must have 6+ years of experience as a Business Analyst, including team lead or people-management experience with at least recent 2+ years in BFSI background

3

Mandatory (Experience 2): Must have proven ability to lead and mentor analysts and coordinate work across multiple stakeholders

4

Mandatory (Experience 3): Must have owned requirement gathering, analysis, and documentation end-to-end for key initiatives, ensuring quality and consistency of BA deliverables

5

Mandatory (Experience 4): Must have experience translating business needs into functional specifications, user stories, and process flows with senior stakeholders

6

Mandatory (Experience 5): Must have experience defining and driving BA best practices, standards, templates, and process improvements

7

Mandatory (Experience 6): Must have experience overseeing testing, validation, and stakeholder sign-off across workstreams

8

Mandatory (Skill 1): Must have strong requirement-gathering, documentation, and stakeholder-management skills.

9

Mandatory (Skill 2): Must have excellent communication, analytical, and leadership abilities, with a data-informed decision-making approach

10

Mandatory (Domain): Must have a background in the BFSI (Banking, Financial Services & Insurance) sector

11

Mandatory (Shift): Must be willing to support calls during EST hours (this is an EST-based project)

12

Preferred (Tools): Hands-on experience with Unqork or other low-code / no-code platforms

About the Role

Work at the intersection of business and technology, supporting operations, data analysis, automation, and digital tools to improve efficiency and growth. 

 Responsibilities 

• Support business operations using tech tools (Excel, CRM, dashboards)  
• Analyze data and generate insights for decision-making  
• Assist in automation workflows and process improvements  
• Coordinate between tech and business teams  
• Help in implementing digital solutions and tools  

 Skills Required 

• Basic knowledge of Excel / Google Sheets  
• Good analytical and problem-solving skills  
• Understanding of business processes  
• Interest in technology and automation  

 Details 

• Duration: 3–6 months  
• Mode: Remote  
• Certificate + PPO based on performance 

About the Role

We are looking for an experienced Business Analyst Lead to lead requirements gathering and business analysis activities for a Visitor Management System (VMS) project.

The VMS is a digital platform designed to register, track, and manage non-employee visitors entering business premises. The solution aims to replace manual/paper-based visitor processes with a secure, standardised, and automated visitor check-in and management workflow.

Key Responsibilities

* Lead end-to-end requirements gathering and business analysis activities.

* Engage with stakeholders to understand business needs, processes, and system requirements.

* Conduct stakeholder interviews, workshops, and requirement discussions.

* Analyse and document business, functional, and non-functional requirements.

* Translate business requirements into clear specifications for the software development team.

* Identify process gaps and recommend improvements aligned with the VMS objectives.

* Prepare BRDs, functional requirements, user stories, process flows, and other BA documentation as required.

* Work closely with UI/UX, development, testing, and project teams throughout the implementation lifecycle.

* Support requirement validation, UAT, issue resolution, and stakeholder sign-off.

* Ensure requirements remain aligned with project scope, timelines, and business objectives.

Required Skills & Experience

* 7+ years of experience working on software projects.

* Strong experience in business analysis and requirements management.

* Experience leading requirements gathering activities for software/digital solutions.

* Strong stakeholder management and communication skills.

* Ability to work effectively with technical and non-technical stakeholders.

* Experience working in Agile/software development environments is preferred.

* Fluent in Arabic and English.

* Strong analytical, documentation, presentation, and problem-solving skills.

Job Title: Business Development Executive – AI Consulting SalesLocation: Hyderabad (Work from Office)

Experience: 3 – 5 Years

Our client is a forward-thinking AI consulting firm dedicated to solving complex business challenges through cutting-edge Artificial Intelligence solutions. They partner with enterprises to identify opportunities, design strategies, and deliver measurable outcomes through AI-led transformation.

About the RoleWe are looking for a dynamic Business Development Executive – AI Consulting Sales to join our growing Hyderabad team. The ideal candidate will identify business opportunities, build strong client relationships, and manage the end-to-end sales cycle for our AI consulting services. The role requires someone who can confidently engage with clients at a strategic level while possessing a solid understanding of AI concepts and consulting frameworks.

Responsibilities:Proactively identify prospective clients and understand business needs, challenges, and AI consulting opportunities.

• Map client pain points to AI consulting capabilities and service offerings.
• Own the complete sales cycle from prospecting, pitching, proposal development, negotiation, to closure.
• Act as the Single Point of Contact (SPOC) for client requirements, ensuring seamless communication.
• Build and maintain long-term relationships with key stakeholders and decision-makers.
• Collaborate with technical and delivery teams to develop tailored solutions and compelling proposals.
• Stay updated on AI trends, industry use cases, and the competitive landscape.
• Maintain accurate sales pipeline, CRM records, and client interactions.
• Achieve assigned revenue targets and business development KPIs.

Requirements: 3 – 5 years of B2B consulting sales experience.

• Proven track record of selling consulting services (not product sales).
• Working knowledge of Artificial Intelligence, Machine Learning, or related technologies.
• Ability to engage in technical discussions and understand AI terminology.
• Strong communication, presentation, negotiation, and relationship management skills.
• Self-motivated, target-driven, and capable of working independently.
• Experience managing complete B2B sales cycles.
• Bachelor's degree in Business, Technology, or a related field (MBA preferred).

• Good to HaveExperience in AI, Data, or Technology Consulting firms.
• Exposure to enterprise accounts and C-suite stakeholder management.
• Understanding of AI project scoping, consulting engagements, and delivery models. 

About E2M:

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing .Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together .If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Role Overview:

We are seeking a highly skilled and client-centric AI Consultant/AI Adoption Specialist to join our growing team. In this pivotal role, you'll serve as a vital link between our clients' strategic objectives and the transformative power of AI. You'll primarily focus on understanding their needs, scoping opportunities, and architecting actionable AI roadmaps.

Key Responsibilities:

• Collaborate closely with clients to understand their challenges and identify opportunities to apply AI.
• Assess client requirements and prepare solution strategies using AI tools and methodologies.
• Work with internal teams to design, propose, and help execute AI-powered solutions.
• Provide AI-based recommendations that align with the client’s business objectives.
• Communicate technical possibilities in a business-friendly manner to decision-makers.
• Take ownership of the client journey from discovery to implementation and support.
• Stay updated with AI trends, tools, and real-world use cases that can benefit clients.

Required Skills & Qualifications:

• Minimum 2+ Years of hands on experience into Custom AI Development.
• Minimum 3+ years of experience in roles like Project Manager, Customer Success Manager, or Account Manager, preferably in a service-based company or digital agency.
• Strong understanding of AI concepts, trends, and tools (e.g., NLP, ML, Chatbots, Automation, native cloud technologies).
•  Some hands-on experience in AI projects – either through execution, coordination, or implementation.
• Ability to manage multiple client engagements and communicate effectively with both technical and non-technical stakeholders.
•  Strong problem-solving mind set with the ability to translate business needs into AI opportunities.
• Flexible to work with international clients, especially in the US time zone as needed.