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Customer Support Executive
Customer Support Executive
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Customer Support Executive

Isha Rana's profile picture
Posted by Isha Rana
2 - 3 yrs
₹2L - ₹3L / yr
Mohali
Skills
Customer Relationship Management (CRM)
Ticketing tool
Client Servicing
Customer Success

Key Responsibilities


Handle customer queries via phone calls, emails, and chat support.

Provide timely and accurate solutions to customer concerns.

Maintain a high level of customer satisfaction and service quality.

Escalate complex issues to the relevant teams and ensure proper follow-up.

Record and update customer interactions in CRM/support systems.

Coordinate with internal teams to resolve customer issues efficiently.

Provide customer training and guidance on product features, processes, and usage to enhance customer experience and satisfaction

Assist customers with product-related information and troubleshooting.

Prepare customer support reports and feedback summaries.


Required Skills


Minimum 2+ years of experience in Customer Support, Client Servicing, or Customer Success.

Excellent verbal and written communication skills in English.

Strong problem-solving and customer-handling abilities.

Ability to manage multiple customer requests simultaneously.

Good interpersonal and relationship-building skills.

Basic knowledge of CRM and ticketing tools.

Positive attitude, patience, and a customer-centric approach.


Qualification


Bachelor's degree in any discipline.

Excellent communication and presentation skills.

Proficiency in MS Office and email communication.

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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Stellen Infotech

Founded :
2011
Type :
Services
Size :
20-100
Stage :
Profitable

About

Stellen Infotech is a Web development company specialized in providing dynamic web and mobile applications to enterprises, in order to assist them in enhancing their productivity by gaining visibility on internet. We offer various services like Web Development, Web Designing, Mobile Applications and Search Engine Optimization – SEO, among others. As a web designing company we provide a clear and effective website design package coupled with an intelligent internet marketing strategy, which will help you to expand your business globally in a dynamic manner.
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