Customer Success Manager B2B SaaS Tier 1 college preferred

About MyOperator 

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount. 

Role Overview

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances. This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.

Key Responsibilities: 

• Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
• Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. 
• Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards. 
• Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors
• Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
• Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
• SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and backend operations .
• Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
• Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies. Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
• Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations

Experience: 1-3 years minimum in backend operations with mandatory exposure to telecom infrastructure and telecom regulatory compliance.

• Skills: Deep understanding of the TRAI/DoT landscape, strong vendor management, analytical skills, proficiency in MS Office/data reporting tools, and experience with ticketing systems.

Snowflake Data Engineer

Job Description:

·        Overall Experience : 5+ years of experience in Snowflake and Python.

·        Experience of 5+ years in data preparation. BI projects to understand business requirements in BI context and understand data model to transform raw data into meaningful data using snowflake and Python.

·        Designing and creating data models that define the structure and relationships of various data elements within the organization. This includes conceptual, logical, and physical data models, which help ensure data accuracy, consistency, and integrity.

·        Designing data integration solutions that allow different systems and applications to share and exchange data seamlessly. This may involve selecting appropriate integration technologies, developing ETL (Extract, Transform, Load) processes, and ensuring data quality during the integration process.

·        Create and maintain optimal data pipeline architecture.

·        Good knowledge of cloud platforms like AWS/Azure/GCP

·        Good hands-on knowledge of Snowflake is a must. Experience with various data ingestion methods (Snow pipe & others), time travel and data sharing and other Snowflake capabilities

·        Good knowledge of Python/Py Spark, advanced features of Python

·        Support business development efforts (proposals and client presentations).

·        Ability to thrive in a fast-paced, dynamic, client-facing role where delivering solid work products to exceed high expectations is a measure of success.

·        Excellent leadership and interpersonal skills.

·        Eager to contribute to a team-oriented environment.

·        Strong prioritization and multi-tasking skills with a track record of meeting deadlines.

·        Ability to be creative and analytical in a problem-solving environment.

·        Effective verbal and written communication skills.

·        Adaptable to new environments, people, technologies, and processes

·        Ability to manage ambiguity and solve undefined problems.

JOB TITLE - SENIOR WEB DEVELOPER

KEY RESPONSIBILITIES

Roles and Responsibilities

·      Developing Content Management System.

·      Designing and building the website front-end.

·      You will be responsible for both back-end and front-end development including the implementation of WordPress themes and plugins as well as site integration and security updates.

·      Building wireframes and designs for website before execution.

·      Ensuring the alignment of web design and user experience, Able to interact with team and understand functional requirements and create design documents for new features.

·      To work in teams alongside back-end developers, graphic designers, and user experience designers to ensure all elements of web creation are consistent.

·      Utilizing a variety of markup languages to write web pages for e.g., HTML, CSS, JS

·      Review app and feature coding and plan future website upgrades with the development team.

·      Troubleshooting content issues.

·      Assure that all user input is validated before submitting to back-end

·      Generating WordPress themes and plugins.

·      Conducting website performance tests.

QUALIFICATIONS AND COMPETENCIES

·      Bachelor’s degree in computer science or a similar field.

·      Proven experience as a Full Stack Developer or similar role.

·      Experience designing and developing responsive design websites.

·      Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.

·      Knowledge of code versioning tools including Git, Mercurial, and SVN.

·      Experience working with debugging tools such as Chrome Inspector and Firebug.

·      Good understanding of website architecture and aesthetics.

·      Excellent communication and teamwork skills

·      Great attention to detail

·      Organizational skills

·      An analytical mind

KEY RESULT AREAS FOR THE ROLE

·      Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers.

·      Ability to convert comprehensive layout and wireframes into working HTML pages.

·      Helping formulate an effective, responsive design and turning it into a working theme and plugin.

·      Accessibility and performance optimizations of websites across devices.

·      Building reusable components and front-end libraries for future use.

About us

Nuclei is a fintech SaaS startup working already with over 18+ large enterprise clients across Asia in just a span of over 5 years.

Why are we building Nuclei?

Before we started Nuclei, we listed down a few guiding principles. These were essentially our learning from the previous startups/companies:

1. Think big, think global, and not limit ourselves only to India.
2. Build a company. We wanted to be sustainable from day 1 and build a profitable business. This does not mean that we compromise on growth, but we most definitely avoid unsustainable growth.
3. Build for the long term, not flip it in a few years.
4. And most importantly, we wanted to change the perception about India, from being a back-office/outsourcing destination, to a product destination.

All the above points came together to form Nuclei's vision - "To build a well-respected global product company. "At Nuclei, we are building innovative products that enable enterprises to increase customer engagement & build deeper relationships while transforming into a "Super-app".

Nuclei is currently undergoing expansion across Asia, SEA & MEA

Responsibilities

• Designs and builds the iOS application as per the specifications provided by the Product and Design team.
• Can take ownership and ensure delivery while concreting requirements with different stakeholders.
• Solve and articulate complex problems with application design, development, and user experiences.
• Troubleshoot and debug applications. Writes unit tests and do functional and non-functional testing.
• Ships feature in fast moving agile sprints.
• Work on bug fixing and improving the application performance.
• Communicate effectively with team members and across teams and collaborate with team leads, server and infrastructure team members to build the best industry standard software.
• Mentor junior engineers.
• Collaborate with third party vendors to integrate functional components.

Requirements

• Software Developer with at least 5+ years of experience in building apps for the iOS platform.
• Knowledge of Data Structure and Algorithms
• Experience in releasing apps to the App Store.
• Good understanding of Swift and Objective-C.
• Must have developed apps using Swift and Objective C interoperability.
• Experience in following best Coding, Security, Unit testing and Documentation standards and practices.
• Experience with performance and memory tuning with tools Instruments
• Familiarity with RESTful APIs to connect iOS applications to back-end services.
• Expertise in iPhone SDK, Cocoa touch frameworks UIKit, Foundation, Core Data, Core Graphics, Core Animation, Core Location, Push Notification.
• Strong UX/UI design exposure and experience in making apps work with pixel perfect interfaces.
• Good understanding of iOS application architecture and design patterns.
• Understands OS level APIs and implementation for iOS.
• Good understanding of memory management, network communication, concurrency and multi-threading in iOS.
• Understanding of complete application development, continuous integration & testing and app distribution infrastructure.
• Experience in code versioning tools such as Git.
• Experience working in an agile way.

Good To Have

• Good understanding of WebApps/PWAs.
• Experience building custom mobile frameworks and libraries.
• Preferred to have knowledge on languages like HTML5, CSS and JavaScript.
• Past experience of working with SwiftUI.
• Good understanding of RXSwift or Combine framework.
• gRPC framework and protocol buffer data format.

Our Culture and policies we believe in and live by at Nuclei

• Profitable company with a team-first culture
• Everyone is encouraged to take decisions and lead. Complete freedom with responsibility.
• 25% team ownership - Buybacks every 6 months from profit pool
• Work from anywhere - Goa or Bali or Ladakh - Permanently remote
• Unlimited leaves - There is no leave policy at Nuclei.
• 4.5 days working. Friday 2nd halves are focused on learning and development
• What we do is a part of work - Book club, Hackathons, Chess club, Expert talks, etc. To explore opportunities to evolve ourselves as an individual and team.

You will be required to research, write and translate content in Hindi for concise and impactful

communication.

Job Description

• Writing content/ article in Hindi on topics provided
• Creating original hindi contents that are creative, error-free and engaging
• Write Hindi content on topics.
• Edit articles and rewrite stories or general content.
• Write tweets and social media content in fluent engaging Hindi.

• HIL testing with dSPACE, Software in loop validations
• Vector tools (CANape & CANalyzer)
• Service tools like ET, EST, EDT, and other tools including CADetWIN, CAT ET, Forcast, ESP.
• Knowledge and experience in protocols including J1939, CAN, CDL (Internal) and Ethernet
• Understanding and Hands-on experience with HIL hardware/harness
• Automation logics, Python, CCAT scripting, Simulators, Control and Automation desk

Experience, responsibilities, expectations from role:

• 3-4 years of Validation or Automation Experience.
• Ability to work in a product development organization with strong focus on Quality and delivery as per commitment to customers.
• Passion to delve into complex existing code, product modules and come up with the optimal solution for the problem at hand.
• Willingness to be flexible and stretch when there are critical needs within the organization.
• Excellent communication and team working skills which is expected among a global team set up.
• Develop the Test plans, validate the Features.
• Perform Regression, Mandatory & Change specific validation.
• Investigate and Support DSN team on the issues reported from the customers in the field.
• Able write the Python Scripts by looking into the Test plans.
• Acquaintance of CANape, CANalyzer Tools, MRET test setup’s

The ideal candidate is a highly resourceful and innovative developer with extensive experience in the Laravel framework. We use GIT for version control and the candidate must have experience in working in a team environment using tools like Github, Gitlab, etc. 

• Perform a mix of maintenance, enhancements, and new development as required.
• Work cross-functionally to convert business needs into technical specifications.
• Help with database and backend architecture. 
• Create API endpoints

Required Qualifications:

• 2+ years of experience in web development and software design
• Expertise in Laravel Framework, and MySQL databases.
• Working knowledge of GIT and Github.
• Experience with creating REST-based API endpoints

• Collaborate with product, design, and other engineering teams to brainstorm and resolve complex problems.
• Ensure the quality of code is up to the highest standard of readability, conciseness, efficiency, modularity, and extensibility.
• Experience with the entire Software Development Life Cycle (SDLC)
• Solid communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences
• Talking to customers and business teams to suggest improvement areas in product flows.
• Create peer learnings for team members and build context for new teammates
• Help with building the company's tech team and iterating on the hiring framework.
• Provide regular feedback to your team (peers and managers) to ensure continuous improvement.
• Keeping abreast with the latest technologies and working on your skills regularly.

Must-haves

• At least 3 years of experience working in frontend for desktop and mobile web.
• Familiar with design tools and convert them to actual code (HTML+CSS+JavaScript)
• Mastery in DOM Manipulation (including Jquery) and understand components, CTAs.
• Well-versed in other non-vanilla languages (ex. TypeScript)
• Well-versed in standard frontend framework (ex. ReactJS)
• Understanding of GraphQL APIs.
• Deep understanding of web technologies in various mobile systems
• Have empathy for the users you build for

Good to have

• Experience in the fintech industry
• Experience leading design and implementation of robust and secure web services.