Krish Group

KRISH GROUP (www.krishgroup.org)

CRM Executive — Real Estate (Exp. Req. 2 – 4 Years)

Location – Gurugram & Noida

Manage day-to-day post-sales customer relationship activities, ensuring accurate documentation, timely payment follow-ups, and a smooth booking-to-possession experience for customers.

Key Responsibilities

•    Maintain and update customer records, booking documents and payment schedules accurately in the CRM system.

•    Follow up with customers for due installments as per the payment plan and share timely reminders.

•    Coordinate with the Sales team for post-booking formalities — agreement execution, KYC completion, allotment letters.

•    Address routine customer queries on payment status, documentation and project updates via calls, email and WhatsApp.

•    Support coordination of site visits and possession-related documentation for customers nearing completion.

•    Prepare daily/weekly trackers — collections, pending documentation, follow-up status — for the reporting manager.

•    Escalate complex customer concerns to the CRM Manager in a timely manner.

•    Handle difficult customers calmly, Empathy without making false commitments.

•    Ensure customer data confidentiality and accuracy of records at all times.

•    Ability to explain company policies politely, Strong negotiation skills, Professional email drafting.

Candidate Requirements

•    2–4 years of CRM experience (customer relationship) at a Real Estate developer/builder company.

•    Working knowledge of MS Excel, Google Sheets and familiarity with any CRM software.

•    Good verbal and written communication skills (English and Hindi).

•    Detail-oriented, organized, and comfortable with follow-up-heavy work, RERA & Real Estate Compliance knowledge.

Compensation

₹ 30K – 40K per month | based on experience and interview performance.

Working Hours : Mon - Sat | 10 AM – 6 PM

Company Name:- Pack Plannet Pvt. Ltd.
Position:- GM Sales

Industry: Craft & paper bag

Salary: 50k to 01 lacks CTC PM

Skills required: Domestic and Export Sales

1. Hiring for craft & paper bag industry. ( New company under Krish group )

2. Candidate should have 9-12 years of working experience in the craft & paper bag industry.

3. Should have knowledge of domestic and export sales.

4. Field sales operation handling experience.

5. Team Handling.