
Job Description: Customer Success Executive
Department: Customer Success Team(CX)
Reports To: Customer Success Manager
Role Summary:
The Customer Success executive will be responsible for delivering a seamless support
experience across customer touchpoints including calls, chats, emails, callbacks, and
escalations. The role focuses on improving customer experience, resolving issues efficiently,
and ensuring customer satisfaction throughout the investment journey.
Key Responsibilities:
• Handle incoming and outgoing customer calls,chats, and email support
• Assist customers with account-related queries and partial KYC support
• Resolve customer concerns and coordinate with internal teams for timely closure
• Manage customer escalations and ensure proper follow-up until resolution
• Maintain customer interaction records in CRM systems
• Identify recurring issues and provide feedback for process improvements
• Support customer retention initiatives and improve customer satisfaction metrics
• Deliver a high-quality support experience across all customer touchpoints
Required Skills:
• Strong verbal and written communication skills
• Customer handling and problem-solving ability
• Ability to multitask across calls, chats, and emails
• Good interpersonal and relationship management skills
• Basic understanding of financial products preferred
Qualification & Experience:
• Graduate in any discipline
• 1–3 years of experience in customer support, customer success, or financial services
preferred

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Job Summary
We are looking for an experienced Oracle Database Administrator (DBA) with strong expertise in Oracle Database administration, Linux environments, SQL, monitoring tools, and application support. The ideal candidate will be responsible for managing Oracle databases, ensuring high availability, monitoring database performance, troubleshooting production issues, and supporting business-critical applications.
Key Responsibilities
- Install, configure, upgrade, and maintain Oracle Database environments.
- Perform database administration activities including backup, recovery, cloning, patching, and migration.
- Monitor database health, performance, and availability using monitoring tools.
- Optimize SQL queries and database performance.
- Troubleshoot database and application-related issues in production environments.
- Perform database capacity planning, performance tuning, and health checks.
- Manage Oracle RMAN backups and recovery strategies.
- Support application deployments and coordinate with development teams.
- Analyze logs and resolve database, application, and Linux server issues.
- Create and maintain database documentation, SOPs, and operational procedures.
- Participate in on-call support and incident management activities.
- Ensure database security, compliance, and disaster recovery readiness.
Required Skills
- Strong experience with Oracle Database Administration (11g/12c/19c)
- Good knowledge of Linux (RHEL/CentOS/Oracle Linux)
- Strong SQL and PL/SQL troubleshooting skills
- Experience with database backup and recovery using RMAN
- Knowledge of Oracle Data Pump (Export/Import)
- Experience with performance tuning and query optimization
- Hands-on experience with monitoring tools such as:
- OEM (Oracle Enterprise Manager)
- Nagios
- Zabbix
- SolarWinds
- AppDynamics
- Splunk
- Grafana
- Experience in production/application support
Location: Hybrid (Bangalore)
Travel: Quarterly travel to Seattle(US)
Education: B.Tech from premium institutes only
Note: Only immediate joiners required/ 0 to 15 Days — no other applications accepted.
Role Summary
We are seeking top-tier Lead Engineers who can design, build, and deliver large-scale distributed systems with high performance, reliability, and operational excellence. The ideal candidate will be a hands-on engineer with expert system design ability, deep understanding of distributed architectures, and strong communication and leadership skills.
The Lead Engineer must be able to convert complex and ambiguous requirements into a fully engineered architecture and implementation plan covering components, data flows, infrastructure, observability, and operations.
Key Responsibilities
1. End-to-End System Architecture
- Architect scalable, reliable, and secure systems from initial concept through production rollout.
- Define system boundaries, components, service responsibilities, and integration points.
- Produce high-level (HLD) and low-level design (LLD) documents.
- Ensure designs meet performance, reliability, security, and cost objectives.
- Make informed design trade-offs with solid technical reasoning.
2. Component & Communication Design
- Break complex systems into independently deployable services.
- Define APIs, communication contracts, data models, and event schemas.
- Apply modern architecture patterns such as microservices, event-driven design, DDD, CQRS, and hexagonal architecture.
- Ensure component clarity, maintainability, and extensibility.
3. Communication Protocol & Middleware
- Design both sync and async communication layers: REST, RPC, gRPC, message queues, event streams (Kafka/Kinesis/Pulsar).
- Define retry/timeout strategies, circuit breakers, rate limiting, and versioning strategies.
- Handle backpressure, partitioning, delivery semantics (at-least/at-most/exactly once).
4. Data Architecture & Storage Strategy
- Architect data models and storage strategies for SQL and NoSQL databases, distributed caches, blob stores, and search indexes.
- Define sharding/partitioning, replication, consistency, indexing, backup/restore, and schema evolution strategies.
- Design real-time and batch data processing pipelines.
5. Operational Readiness
- Define observability (metrics, logs, traces) requirements.
- Collaborate with DevOps to ensure deployment, monitoring, alerts, and incident management readiness.
- Provide production support as a senior technical owner.
6. Leadership & Influence
- Lead technical discussions, design reviews, and cross-team collaboration.
- Mentor engineers and help elevate team practices.
- Influence technology direction and architectural standards.
Required Qualifications
- 10+ years of professional software engineering experience with strong backend and distributed systems background.
- Proven track record of leading large-scale architecture and delivery of production systems.
- Expert in system design with the ability to simplify ambiguity and craft robust solutions.
- Strong programming experience in one or more languages (Java, Go, Python, C++).
- Deep understanding of distributed systems, message streaming, queues, RPC/REST, and event-driven architecture.
- Experience with cloud platforms (AWS/Azure/GCP) and container technologies (Kubernetes/Docker).
- Strong communication, documentation, and leadership skills.
Preferred Skills
- Experience with large-scale messaging/streaming (Kafka/Pulsar), caching, and NoSQL.
- Experience designing for high availability, fault tolerance, and performance at scale.
- Mentoring and leading global engineering teams.
- Familiarity with observability tooling (Grafana, Prometheus, Jaeger).
Required Skills:
• Basic understanding of machine learning concepts and algorithms
• Proficiency in Python and relevant libraries (NumPy, Pandas, scikit-learn)
• Familiarity with data preprocessing techniques
• Knowledge of basic statistical concepts
• Understanding of model evaluation metrics
• Basic experience with at least one deep learning framework (TensorFlow, PyTorch)
• Strong analytical and problem-solving abilities
Application Process: Create your profile on our platform, submit your portfolio, GitHub profile, or sample projects.
Cryptocurrency Traders are looking for a strong global platform that can help them trade faster, better and smarter. We are building a platform that can solve their needs. The opportunity is big, and the journey is tough. Now that’s a challenge that needs to be addressed. You are phenomenal in solving these complex challenges. You handle product deliveries and you play a critical role in building the engineering team. As an Engineering Manager, you do all of the above and more. You make a difference.
Making a difference by,
- Managing end to end product development and delivery
Owning the technical architecture and leading the engineering decisions for the product
- Collaborating with designers, developers, growth managers, and product managers to estimate and plan projects in an Agile environment
- Leading a team of engineers, mentoring them and motivating them to solve complex problem. Sharing timely feedback with the team members
- Communicate cross-functionally and drive engineering efforts
- Be a Subject Matter Expert in one or more product domains
Should have demonstrated ability to recruit and manage technical teams, including performance management
Job description :
8+ year of QA Automation Lead experience
Experience of preparing test automation solution, designing automation framework,
designing test strategy / test plan
Experience in automation script development and optimization
Recommend new tools, techniques and methodologies based on the industry trend and
improve productivity
Experience in working with Product teams to strategize and align the long term solution for
test automation,
Experience in designing framework for functional automation, performance testing, load,
security and penetration testing
Experience in designing automation strategy for regression testing based on complexity and
reusability
Experience leading the team and managing the deliverables on testing and maintaining Web
Applications and mobile applications is a MUST
MUST be hands-on to play a crucial part in automating the test scenarios covering all the
modules/functionalities of the product
Hands-on experience in contributing to building the CO pipeline with QA automation
framework & processes incorporated
Hands-on / Familiar with Web driver IO, Java Script / Type Script, Selenium, JUnit, TestNG,
Cucumber, JMeter, Appium, RDBMS & AWS Services
Ability to drive the involvement of the QA team at a very early stage of each enhancement
for the product evolution.
Experience with API testing, Load/Performance testing, Cross browser testing
Experience building defects analysis reports and analytics for the team members, leadership
team to make informed decisions
Preferred qualifications:
Review requirements/specifications and create Automation test strategy and plans.
Perform new functionality and regression tests
Test APIs, user interfaces, web services, and web applications in multiple browsers and
devices
Define automation coding standards and actively perform code reviews
Perform data validation to ensure data from data source is completely and correctly
displayed on UI
Debug and troubleshoot complex issues
Expertise in Java especially for test automation using APIs and UI
Expertise in high volume user loads and throughput environments
Strong troubleshooting abilities and narrowing down the root cause
Create clearly written defect reports to enable quick reproduction and resolution to issues
Implement automation for functional and integration testcases.
Prioritize QA requests and manage your work queue taking into consideration team goals
and product milestones
Assist in on-going process improvement efforts related to quality
Good knowledge of QA methodologies and processes
Experience with automated testing tools and frameworks: Web driver IO, Selenium+TestNG,
Junit, Cucumber, JMeter / POST Man, Jenkins
Knowledge of relational databases, non-relational databases, SQL
Knowledge of GIT.
Experience with both Linux/Unix and Windows environments
Strong analytical and problem-solving skills
Ability to think beyond assigned task, and be a good team player
Passion for testing and quality
Familiarity with AWS technologies
Your Day-to-Day Role:
- Design and implement web applications from initial concept, architecture design, to completed, operational software.
- Lead complex engineering tasks where you’ll act as the technical authority.
- Contribute to code reviews and continuous integration.
- Adapt and apply cutting edge technologies.
- Collaborate with other engineers, designers, and product owners to define elegant customer solutions.
- Ensure robustness by writing automation tests for your code.
What Are We Looking For:
At least 3 years of professional experience in Fullstack development.
Mandatory Technical Skills
- Robust experience in MERN Stack (MongoDB, ExpressJS, ReactJS, NodeJS). Expertise in ReactJS, Redux, HTML, CSS.
- Proficiency in Javascript (ES6) and TypeScript.
- Hands-on experience in Socket Implementation.
- Solid understanding of GIT and its workflows.
Good to Have Skills (Optional)
- Familiarity with Material UI.
- Experience with HTML Canvas APIs (Ex: KonvaJS for canvas drawing).
- Basic understanding of AWS services (S3, Redis, Lambda, Messaging services, etc.).

We are searching for a committed, deadline-driven sales intern to join our excellent sales team. The sales intern will complete all tasks assigned by the manager, which may include conducting market research, identifying business opportunities, managing email campaigns, generating sales leads, making cold calls, participating in meetings, and assisting the Sales department wherever possible. You should be able to take instruction, but also work unsupervised when required.
To be successful as a sales intern, you should be willing to learn as much about the company as possible and be able to spot opportunities that have been overlooked by others. Outstanding sales interns are problem solvers who know the value of building lasting, professional relationships with clients.
Sales Intern Responsibilities:
- Working closely with the manager or assigned staff member, and completing all allocated tasks.
- Conducting desktop research, or gathering information through surveys or speaking to clients and staff.
- Attending and participating in meetings, workshops, events, and exhibitions.
- Liaising with clients, vendors, and suppliers on behalf of the company's managers.
- Updating documents and sales records.
- Reviewing sales performance against sales targets.
- Observing and carrying out sales processes.
- Identifying potential weaknesses and offering improvement suggestions.
- Assisting managers with negotiations.
- Keeping a log of everything learned and delivering presentations to staff and other stakeholders.
Sales Intern Requirements:
- High school diploma or similar.
- A degree in marketing, business or similar may be required.
- Basic understanding of different Sales & marketing techniques
- Excellent verbal and written communication skills
- Ability to work alone or as part of a team.
- Ability to cope with rejection.
- Superb interpersonal skills.
• Developing and maintaining relationships with a robust customer base of the world’s top companies in mobile advertising.
• Strategizing with customers for deeper utilization of, and success with, the Trackier's service.
• Owning/managing your book of business & building strategies to trigger and drive business growth opportunities.
• Engaging and coordinating internal groups as well as partners, as needed, to meet revenue targets & to maximize customer retention and adoption.
• Coordinating onboarding, training, quarterly/annual business reviews and serve as a liaison with customers regarding new product launches & opportunities.
• Maintaining current knowledge of the Mobile industry, competitive research and an understanding of the customer's business challenges and industry trends.
• You are the key to strategic relationship management with our most important customers.
Requirements
• Knowledge of, or experience with performance-based, mobile advertising campaigns.
• Experience working with data-driven sales strategy, managing up-selling/cross-selling opportunities & working with revenue targets.
• Extraordinary interpersonal communication and presentation skills.
• Outgoing, positive, and energetic personality - this role requires our customers to like you, a lot. • Solid customer service experience and a consultative mindset.
• Ability to pick-up, learn and quickly become knowledgeable in SaaS tech concepts.
• Motivated self-starter, always one step ahead.
• Experience working in a scrappy startup type environment.
• Ability to work trade shows and conferences with the potential to travel.
• Bachelor's degree or MBA preferred.









