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CRM executive - Real Estate (customer relationship management)
CRM executive - Real Estate (customer relationship management)

CRM executive - Real Estate (customer relationship management) at Krish Group · Gurugram · 2 - 5 years · ₹3.6L - ₹5L / yr · Profitable · Posted 31 Jul 2026

Krish Group's logo

CRM executive - Real Estate (customer relationship management)

ALOK SINGH's profile picture
Posted by ALOK SINGH
2 - 5 yrs
₹3.6L - ₹5L / yr
Gurugram
Skills
Real Estate
Customer Relationship Management (CRM)
Customer Success
Escalation management
Dispute Management
MS-Excel

KRISH GROUP (www.krishgroup.org)

CRM Executive — Real Estate (Exp. Req. 2 – 4 Years)

Location – Gurugram & Noida


Manage day-to-day post-sales customer relationship activities, ensuring accurate documentation, timely payment follow-ups, and a smooth booking-to-possession experience for customers.


Key Responsibilities

•    Maintain and update customer records, booking documents and payment schedules accurately in the CRM system.

•    Follow up with customers for due installments as per the payment plan and share timely reminders.

•    Coordinate with the Sales team for post-booking formalities — agreement execution, KYC completion, allotment letters.

•    Address routine customer queries on payment status, documentation and project updates via calls, email and WhatsApp.

•    Support coordination of site visits and possession-related documentation for customers nearing completion.

•    Prepare daily/weekly trackers — collections, pending documentation, follow-up status — for the reporting manager.

•    Escalate complex customer concerns to the CRM Manager in a timely manner.

•    Handle difficult customers calmly, Empathy without making false commitments.

•    Ensure customer data confidentiality and accuracy of records at all times.

•    Ability to explain company policies politely, Strong negotiation skills, Professional email drafting.


Candidate Requirements

•    2–4 years of CRM experience (customer relationship) at a Real Estate developer/builder company.

•    Working knowledge of MS Excel, Google Sheets and familiarity with any CRM software.

•    Good verbal and written communication skills (English and Hindi).

•    Detail-oriented, organized, and comfortable with follow-up-heavy work, RERA & Real Estate Compliance knowledge.


Compensation

₹ 30K – 40K per month | based on experience and interview performance.

Working Hours : Mon - Sat | 10 AM – 6 PM

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About Krish Group

Founded :
2006
Type :
Services
Size :
20-100
Stage :
Profitable

About

Buy an affordable luxury Residential Apartments/Flats, Plots, Commercial Office Space, Shops in prime locations of Bhiwadi-Gurgaon-NCR having 1 BHK Property in Bhiwadi,2 BHK Flats in Bhiwadi,3 BHK Apartments in Bhiwadi from the top real estate company - Krish Group.| www.krishgroup.org
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Kajal Rawat

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