Customer Success Manager
Ridy, Inc. — Bengaluru or Chennai, India | Full-time | U.S. Business Hours
Drive adoption, retention, and growth across Ridy’s U.S. real estate portfolio: join Ridy as a Customer Success Manager and help the world’s leading real estate owners deliver carbon-free mobility to their tenants and employees.
About Ridy
Ridy is a climate-tech electric mobility startup serving corporate campuses and commercial and residential real estate. We partner with leading real estate owners to improve sustainability and well-being through carbon-free transportation. Our bikes, e-bikes, e-scooters, charging stations, and supporting technology help clients cut their carbon footprint and build more sustainable communities.
Ridy is used by some of the largest U.S. corporations and real estate companies leading the shift to electrified transportation, including Tishman Speyer, Hines, Alexandria Real Estate, Boston Properties, Beacon Capital Partners, Lincoln Property Company, the U.S. Department of Energy, Greystar, JLL, CBRE, and many other influential real estate owners.
Role Overview
You will own a portfolio of Ridy’s U.S. customers, accountable for the health, adoption, and renewal of every account. Working directly with property managers, tenant experience teams, and building operations, you will drive ridership, design engagement programs, present quarterly business reviews built on utilization data, lead renewals, and find expansion opportunities across your customers’ portfolios. The role is based in Bengaluru or Chennai, reports to the CEO, and works U.S. business hours alongside Ridy’s U.S. account management, sales, and fleet operations teams.
The Day-to-Day Responsibilities
Account Ownership
• Serve as the primary point of contact for customers across your assigned portfolio
• Run a structured cadence of check-ins and quarterly business reviews, presenting utilization data to customer stakeholders
• Build and maintain trusted relationships that position Ridy as a long-term partner
• Maintain accurate CRM records of account interactions, renewal dates, and account health indicators
Adoption & Engagement
• Plan and execute the engagement calendar for customers, including launch campaigns & rider incentives
• Equip on-site tenant experience teams with playbooks and collateral so they can run activations independently
• Monitor ridership and utilization data weekly, identify properties trending below target, and intervene early
• Build customer-facing presentations, reports, and program materials using PowerPoint/Google Slides and Excel/Google Sheets
Renewals & Growth
• Own the renewal calendar for your portfolio and build a data-supported business case for each
• Lead upgrade and expansion conversations, including fleet expansions, additional charging infrastructure, and service tier changes
• Expand into additional properties within existing customer portfolios
• Exceed retention, adoption, and expansion targets
Cross-Functional Collaboration
• Partner with Ridy’s fleet operations team on vehicle uptime, maintenance escalations, and charging station issues affecting your properties
• Escalate and track customer issues to resolution, keeping stakeholders informed
• Provide structured feedback to the leadership team on customer needs, service gaps, and product opportunities
Qualifications
• 3-5 years of experience in customer success, account management, or B2B sales at a startup or high-growth technology company in India
• Demonstrated ownership of a book of accounts or a quota covering renewals, retention, or expansion — not just onboarding or support
• Experience working with U.S. or international customers
• Excellent written and verbal English, with the ability to engage senior corporate and real estate decision-makers
• Strong analytical skills — able to work with usage data, spot trends, and build a clear performance narrative
• Proficiency with CRM platforms (HubSpot, Salesforce, Zoho, Attio, or similar) and modern sales and customer success tooling (Apollo, Outreach, LinkedIn Sales Navigator, or similar)
• Advanced proficiency in PowerPoint/Google Slides and Excel/Google Sheets
• Comfortable with collaboration tools including Slack, Notion, Zoom/Google Meet, and modern task and project trackers
• Outstanding organization and a self-starter mindset, comfortable with autonomy in a fast-paced environment
• Able to work U.S. business hours long term
Preferred Qualifications
• Exposure to technology, B2B sales, B2B customer success, proptech, real estate, hospitality, or mobility
• Experience planning and running customer events, community programs, or engagement campaigns
• Familiarity with AI tools for research, drafting, analysis, and productivity
• An interest in sustainability, climate tech, or the future of transportation
What We Offer
• Competitive annual compensation of ₹8 LPA - ₹12 LPA, structured as a fixed base plus performance-linked variable pay. Final compensation will reflect the candidate’s qualifications and experience.
• Comprehensive health coverage
• Paid time off and public holidays
• A motivated team passionate about sustainability and electric mobility
• Ownership of a portfolio of accounts with leading U.S. real estate owners and corporations
• Direct mentorship from and daily collaboration with Ridy’s founding team
• Career growth at a fast-growing climate-tech company, with the opportunity to help shape Ridy’s customer success practice as it expands
• Opportunity to influence the future of urban planning, real estate, mobility, and sustainability
Shubham Vishwakarma
Full Stack Developer - Averlon
About Ridy Inc
About
Company social profiles
Similar jobs
The L1 Application Support team is the first line of defense for all production-related customer issues.
Form: https://forms.gle/YCDLPZC7wD3isEYR7
Responsibilities
1. Incident Handling & Production Support
2. Escalation & Coordination
3. Monitoring & Alerts
4. Documentation & SOP Adherence
5. Customer Interaction
Requirements and Qualifications:
- Minimum 1 year of experience as App support or product support
- Basic understanding of APIs, JSON, request/response flow.
- Understanding of HTTP, webhooks.
- Ability to read logs and use monitoring tools.
- Experience with Jira, Freshdesk, Zendesk, or similar ticketing tools.
Job Title: Photoshop Specialist
Company: Suntek.ai
Location: Remote
Experience: Minimum 6 months
Employment Type: Full-Time
Job Description:
We are looking for a creative and detail-oriented Photoshop specialist to join our dynamic team. The ideal candidate will have strong hands-on experience with Adobe Photoshop and a keen eye for design, precision, and aesthetics. You will work closely with our content, marketing, and AI training teams to create and enhance visual assets that align with Suntek.ai's brand and project goals.
Key Responsibilities:
Edit, retouch, and manipulate images for various internal and client projects.
Create high-quality visual assets, including banners, social media creatives, web graphics, and marketing material.
Collaborate with designers, marketers, and project managers to meet design requirements and timelines.
Ensure image consistency, color accuracy, and quality across all platforms.
Follow brand guidelines and design standards while offering creative input for improvements.
Maintain organized file structures and proper asset versioning.
Requirements:
Minimum 6 months of hands-on experience in Adobe Photoshop.
Solid understanding of image editing, masking, retouching, and manipulation.
Strong attention to detail and ability to spot visual inconsistencies
The candidate should possess the ability to work under tight deadlines and manage multiple tasks simultaneously.
Knowledge of other Adobe Creative Suite tools (Illustrator, Lightroom) is a plus.
Basic understanding of AI datasets or experience working in AI-related industries is an added advantage.
Web Designers/ WordPress Designers
Position to apply - Web Designers/ WordPress Designers
Requirements and skills
• Prior work experience of designing website
WORDPRESS & PLUGIN (MUST KNOWN)
HTML,CSS (PREFERABLE ALONG WITH WORDPRESS AND PLUGIN)
PHOTOSHOP
FRONT END DEVELOPMENT (PREFERABLE DEBUGGING,BACK END)
• Must have proficiency in backend
• Should have the ability to convert customer’s ideas and thoughts to reality
• Creating visually attractive designs for website
• Proper understanding of coding practices
Job Type - Full-time (WORK FROM OFFICE)
Working Days - Monday to Saturday
EXP-- MINIMUM 1 YEARS
React Native
Javascript
-Firm grasp of the JavaScript language and its nuances, including ES6+ syntax
-Build pixel-perfect, smooth UIs across both mobile platforms
-Leverage native APIs for deep integrations with both platforms
-Diagnose and fix bugs and performance bottlenecks for performance that feels native
-Knowledge of functional and object-oriented programming
-Strong knowledge and experience in either iOS or Android native application development
-Familiarity with native build tools, like XCode, Android Studio
React.js
Redux/FluxRequirement:
Position: Web Developer
Experience: Min 4yr
Relevant Experience in React , Redux , Hooks Javascript etc is mandatory
CTC: As per standards
Location: Bangalore
Industry: Retail / E-commerce
Functional Area: IT Software - eCommerce, Internet Technologies
Role Category: Programming & Design
Role: Application Programmer
Employment Type: Permanent Job, Full-Time
Web Developer - II / Senior Job Description -
Expertise in Javascript, JQuery, W3 CSS, CSS3, HTML5 -
Deep understanding of client-side, frameworks such as React.js, Backbone.js
- Performance optimization techniques for the web and mobile web
- Expertise in Integrating and maintaining RESTful Web-Services
- Good understanding of AJAX, asynchronous request handling, partial page updates
- Good understanding of Virtual DOM, Data structure, and data manipulation
- Deep understanding of UX principles & building GUI
- Basic knowledge of version control system like Git / Mercurial / Bitbucket
- Writes clean, readable, and maintainable code
Job Responsibilities
- Manage a team of talented engineers and oversee daily execution
- Work with product managers in planning sprints and task estimation
- Remove roadblocks for teams and increase delivery velocity
- Provide technical leadership to the team
- Be Technical SME in client meetings
- Be a stickler for code quality, test coverage
- Coach and grow engineering team
To be successful in this role, you need to have/be:
- Proven track record in managing engineering teams and delivering quality products.
- Experience in Ruby on Rails, React JS tech stacks
- Experience in building high performance web applications/APIs
- Top notch analytical/problem solving/debugging skills
- Should have proven ability to build, lead and develop a team
- Strong communication skills with the ability to clearly articulate needs as well as provide the team with a clear overview of the priorities
- Excellent verbal, analytical, organizational, and written skills
If this sounds like the right career opportunity for you, we’d be happy to connect and discuss further!
About us
Join the fastest growing health benefits platform in India. ekincare is a Series A funded startup, Operating in one of the few industries with tailwinds from COVID-19.We are at the intersection of health & insure-tech, targeting South East Asia’s multi-billion dollar corporate health benefits market .
Trusted by Fortune 500 companies, ekincare’s patent-pending preventive, predictive and personalized platform, helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees’ engagement.
Recognized for our innovations by NASSCOM (10 most innovative start-ups), Aegis Graham Bell Awards (Most innovative enterprise app) and named as the best "Healthy Workplace Brand" in the IHW Summit.
We are proud of Creating a state of the art digitization AI, that unlocks a whole new world of healthcare data, that forms the core of our recommendation engine (https://www.ekincare.com/blog/using-ai-machine-learning-to-digitize-health-records-d5c34451-1176-4f8b-a8f9-204c046ec30e" target="_blank">click to know how)
For more details about us please visit http://www.ekincare.com/" target="_blank">www.ekincare.com
What we offer in return is the opportunity to join a talented team of bright people and to also enjoy:
- 5-day work week, leave policy covering various work time off benefits including maternity and paternity leave benefits.
- Premium Group medical Insurance for the employee and 3 dependents, personal accident insurance coverage, life insurance coverage.
- Access to ekincare app with all the free access to the features like Annual Health checkup, Covid screening and test, online doctor consultation, Gym access and many more.
ekincare is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity status.
Referral Request : If this is not for you, perhaps you have a friend who would be a perfect fit. Please share them this job link. Thanks!
Deepak Parghi
Senior Manager
UpMan Placements Pvt. Ltd
HTML/CSS
Angular (2+)Role: UI Developer
Skill Set : Angular, HTML and CSS
Experience : 5-8yrs
Notice Period : Max 15 Days
React NativeReact.jsRedux/FluxJavascript
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon