
About Master-O
Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.
Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.
We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.
Role Overview
The CS + Project Management Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic project management, and end-to-end delivery.
You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.
Key Responsibilities
Customer Success & Key Account Management
- Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
- Drive onboarding, adoption, engagement, and value realization of the Master-O platform
- Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
- Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
- Track success metrics such as usage, renewals, and expansions
Business Development & Account Expansion
- Identify upsell and cross-sell opportunities within existing accounts
- Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
- Support new business conversations through demos wherever required
- Drive expansion into new teams, geographies, or use cases within existing enterprise clients
Stakeholder & Internal Collaboration
- Work closely with Product & Design, Tech and CS teams to ensure seamless execution
- Translate client business objectives into platform use cases and success roadmaps
- Support case studies, testimonials, and references from satisfied customers
Required Skills & Experience
- 4–7 years of full-time experience in Customer Success / Key Account/ Project Management
- Prior experience in B2B SaaS companies, handling enterprise-level clients
- Proven experience working with domestic and international customers and managing stakeholders across time zones and regions
- Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
- Experience in fast-paced startup environments preferred
- Excellent communication, presentation, and stakeholder management skills
- Strong business acumen with the ability to connect product value to business outcomes
What You’ll Get
- Opportunity to work with both: Pan-India and Global enterprise brands
- High ownership role with direct impact on customer outcomes and revenue growth
- Exposure to cutting-edge AI-driven learning and sales enablement technology
- Fast-paced environment with room to grow into a leadership role
- Competitive compensation aligned with experience

About Master-O
About
At Master-O®, our mission statement is to "Elevate Customer Interactions."
Our frontline readiness platform ensures reps are continuously upskilled while having the right tools to engage, assist & convince customers in the flow of the conversation. This assistance through sales enablement builds your brand’s and your rep’s credibility for the customer, thereby increasing sales conversions & boosting the rep’s confidence.
Master-O® has powered several sales transformation & frontline readiness initiatives for commercial leaders across industries. Through bite-sized & interactive gamified microlearning called Microskills, Master-O® equips sales managers with actionable insights to coach, engage, and upskill their frontline teams.
Powered by an AI-enabled sales coaching tool, sales leaders can reimagine their sales coaching, capability development & enablement approach and realign it with performance metrics.
With Master-O’s user-friendly authoring tool, training & marketing content can be repackaged 70% faster than traditional tools while making it more engaging and repetitive to use. The platform integrates effortlessly with existing LMS, CRM, ERP or HRMS platforms, streamlining deployment and adoption while enhancing digital readiness in your organization.
Trusted by over 400,000 frontline reps across industries like Automotive, Banks & Insurance, Pharma, FMCG, Retail and more, Master-O® empowers organizations to build an engaged & capable frontline workforce.
The result is an improved and differentiated customer interaction, higher sales conversions and sustainable business growth, all driven by a confident, engaged and well-prepared frontline team.
Tech stack
Candid answers by the company
Gurugram
Similar jobs
We are seeking a skilled MFC Developer to join a dynamic team at a leading company in Mumbai, Bengaluru, or Tiruchirappalli.
Required Skills-
- Must have experience on VC++ / C++ application programming, Visual Studio.
- Should have thorough knowledge in OOPS (Object-Oriented Programming) concept.
- Should have experience in MFC (atleast 2 projects).
- Should have a strong technical background on Windows or Linux
- Should be familiar with STL, COM, Multi-threading, Socket programming, Data structures.
- Candidates with Financial domain /capital market experience would be an added advantage.
Notice Period : Immediate to 30 Days
Our Core Full Stack
Front-End Engineering
- React for building complex, state-heavy interactive dashboards
- JavaScript (ES6+) and TypeScript for type-safe management of simulation data
- State management (Redux/Zustand) optimized for high-frequency data updates
Back-End & Microservices
- .Net and Spring Boot for building high-scale, resilient microservices
- REST APIs for seamless communication between services and front-end consumers
- Microservices architecture and system integration patterns
Engineering Excellence
- GitHub for version control and rigorous Code Reviews
- CI/CD pipelines, Docker, and Kubernetes for cloud-native deployment
Key Responsibilities
- Low-Level Design (LLD): Convert high-level architectural blueprints into detailed technical designs, including class diagrams, sequence diagrams, and API specifications.
- Technical Mentoring: Lead and coach the engineering team through pair programming, technical 1-on-1s, and hands-on guidance to elevate overall team competency.
- Standards Enforcement: Ensure all code adheres to the defined engineering standards, SOLID principles, and design patterns established by the Architects.
- Code Quality & Review: Conduct comprehensive code reviews to maintain high quality, ensuring the team delivers clean, testable, and maintainable code.
- Technical Anchoring: Serve as the "go-to" expert for the squad to resolve complex technical blockers and provide clarity on implementation details.
- Hands-on Development: Direct implementation of critical and complex modules, setting the benchmark for performance and reliability.
- System Integration: Oversee the technical execution of integrations between full-stack applications and core data layers (Databricks/Neo4j).
- Delivery Governance: Ensure the squad meets sprint objectives by maintaining a high standard of execution and managing technical debt effectively.
Preferred Qualifications
- 8 to 10 years of professional experience in full-stack software development.
- Proven track record in a Tech Lead capacity, with strong experience in creating Low-Level Designs.
- Expert-level proficiency in .Net, Spring Boot, and React.
- Deep understanding of Microservices architecture and RESTful API design.
- Demonstrated ability to mentor engineering teams and drive technical excellence in an Agile environment.
- Experience working in the India tech region, preferably within high-growth product engineering teams.
Highly Desirable
- Experience building platforms for Digital Twin, IoT, or Simulation environments.
- Familiarity with visualizing complex networks or real-time operational data.
- Knowledge of performance tuning for both front-end rendering and back-end processing.
- Experience leading teams in an Agile/Scrum environment.
- Exposure to industrial domains such as Manufacturing, Logistics, or Transportation is a plus.
Location: Hyderabad, Telangana
Department: Engineering
Employment Type: Full-Time

MUST-HAVES:
- 5+ years of professional experience in web development.
- Strong proficiency in React.js and the Next.js framework.
- Solid understanding of JavaScript (ES6+), HTML5, Tailwind and TypeScript.
- Experience with server-side rendering (SSR) and static site generation (SSG).
- Familiarity with state management libraries (e.g., Redux, Context API).
- Proficient with version control systems like Git.
- Experience with modern build tools and package managers (e.g., Webpack, Babel, NPM/Yarn).
- Familiarity with API integration (REST, GraphQL).
- Strong understanding of web performance optimization techniques.
- Knowledge of testing frameworks (e.g., Playwright, Jest, Cypress).
- Ability to work in an Agile environment, collaborate with cross-functional teams, and deliver high-quality code under tight deadlines.
SKILLS: REACT, REACT NATIVE, PLATFORM INTEGRATION, JAVASCRIPT
Notice Period: 0-15 Days only
Additional Guidelines:
Interview process: - 2 Technical round + 1 Client round
3 days in office, Hybrid model.
JOB DESCRIPTION:
We are seeking a highly skilled Senior Web Developer with deep expertise in React and Next.js to join our growing team. The ideal candidate will have extensive experience in building high-quality, scalable web applications and will take ownership of both frontend development and architecture. As a Senior Developer, you will collaborate closely with product managers, designers, and other developers to deliver robust and performant solutions. Your ability to solve complex problems, optimize web performance, and mentor junior developers will be key to success in this role.
KEY RESPONSIBILITIES:
- Design, develop, and maintain web applications using React and Next.js.
- Architect and optimize web pages for speed and scalability.
- Build reusable components and front-end libraries for future use.
- Implement server-side rendering and static site generation using Next.js.
- Collaborate with the backend team to integrate APIs and ensure seamless front-end and back-end communication.
- Ensure the technical feasibility of UI/UX designs and implement pixel-perfect user interfaces.
- Work with product teams to build features that improve user engagement and satisfaction.
- Troubleshoot, debug, and upgrade existing systems.
- Provide technical leadership and mentorship to junior developers.
- Stay up-to-date with the latest web development trends, frameworks, and tools.
REQUIREMENTS:
- 5+ years of professional experience in web development.
- Strong proficiency in React.js and the Next.js framework.
- Solid understanding of JavaScript (ES6+), HTML5, Tailwind and TypeScript.
- Experience with server-side rendering (SSR)and static site generation (SSG).
- Familiarity with state management libraries (e.g., Redux, Context API).
- Proficient with version control systems like Git.
- Experience with modern build tools and package managers (e.g., Webpack, Babel, NPM/Yarn).
- Familiarity with API integration (REST, GraphQL).
- Strong understanding of web performance optimization techniques.
- Knowledge of testing frameworks (e.g., Playwright, Jest, Cypress).
- Ability to work in an Agile environment, collaborate with cross-functional teams, and deliver high-quality code under tight deadlines.
PREFERRED QUALIFICATIONS:
- Experience with Next.js API routes and serverless functions.
- Familiarity with cloud platforms (e.g., AWS, Vercel) and CI/CD pipelines.
- Experience with modern CSS frameworks (e.g., Tailwind, Styled Components).
- Knowledge of SEO best practices for React and Next.js applications.
- Contributions to open-source projects or a portfolio of personal projects.
You will be working at the intersection of student mobility, higher education research
and product intelligence — building and enriching a data platform architecture that
helps students navigate college admissions, career choices, and an evolving
educational landscape. This goes beyond just educational data: you will research
emerging careers, new-age skills, and shifting industry demands, structuring them into
our product so students always have accurate, relevant guidance on time. You will
leverage AI tools daily — not just as a research aid, but as a collaborator in product
operations. Technical fluency and a fundamental understanding of data architecture
and ops are non-negotiable.
Role Details
• Research, collate, clean, and deploy qualitative and quantitative data on colleges, courses, eligibilities, fees, and careers — and extend this to emerging professions, new-age skills, and evolving educational trends
• Develop and curate information on colleges, entrance exams, occupations, industries, and careers, for usage as advisory material by students, teachers, counsellors and parents
• Conduct secondary studies on career pathways in multiple industry sectors,including medicine, architecture, design, space technology, defense, finance,education, energy etc. This list is not exhaustive, it will be diverse.
• Find and present information about both traditional & unique ways of how an education cascade can finally translate into an entry in an industry sector or academia
• Ensure technical accuracy and thorough fact-checking of all published data; follow documentation protocols and deliver on time
• Structure data into schema-based frameworks — mapping career pathways,skill requirements, and industry trends into our product’s data architecture
• Use LLMs as active tools — for triangulation, data synthesis, prompt-driven code generation & output evaluation; flag inaccuracies and improve results iteratively
• Contribute to our in-house chatbot design that make our services sharper and more student-friendly
• Build and automate data pipelines through LLMs — handle large datasets through cleaning, transformation, and validation at scale
• Collaborate with other teams to identify data gaps and translate research findings into actionable inputs for feature development and user journeys
Who we're looking for ?
✅ Bachelor's or Postgraduate degree
✅ Proficiency in Google Cloud Suite (incl. Google Apps Script), Microsoft Suite (incl. Office automations scripts in Excel but Macros not required)
✅ Prior Experience with LLMs, AI tools, and API integrations in Data Operations
DevOps Engineer
AiSensy
Gurugram, Haryana, India (On-site)
About AiSensy
AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.
- Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing
- 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year
- Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more
- High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
- Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors
Now, we’re looking for a DevOps Engineer to help scale our infrastructure and optimize performance for millions of users. 🚀
What You’ll Do (Key Responsibilities)
🔹 CI/CD & Automation:
- Implement, manage, and optimize CI/CD pipelines using AWS CodePipeline, GitHub Actions, or Jenkins.
- Automate deployment processes to improve efficiency and reduce downtime.
🔹 Infrastructure Management:
- Use Terraform, Ansible, Chef, Puppet, or Pulumi to manage infrastructure as code.
- Deploy and maintain Dockerized applications on Kubernetes clusters for scalability.
🔹 Cloud & Security:
- Work extensively with AWS (Preferred) or other cloud platforms to build and maintain cloud infrastructure.
- Optimize cloud costs and ensure security best practices are in place.
🔹 Monitoring & Troubleshooting:
- Set up and manage monitoring tools like CloudWatch, Prometheus, Datadog, New Relic, or Grafana to track system performance and uptime.
- Proactively identify and resolve infrastructure-related issues.
🔹 Scripting & Automation:
- Use Python or Bash scripting to automate repetitive DevOps tasks.
- Build internal tools for system health monitoring, logging, and debugging.
What We’re Looking For (Must-Have Skills)
✅ Version Control: Proficiency in Git (GitLab / GitHub / Bitbucket)
✅ CI/CD Tools: Hands-on experience with AWS CodePipeline, GitHub Actions, or Jenkins
✅ Infrastructure as Code: Strong knowledge of Terraform, Ansible, Chef, or Pulumi
✅ Containerization & Orchestration: Experience with Docker & Kubernetes
✅ Cloud Expertise: Hands-on experience with AWS (Preferred) or other cloud providers
✅ Monitoring & Alerting: Familiarity with CloudWatch, Prometheus, Datadog, or Grafana
✅ Scripting Knowledge: Python or Bash for automation
Bonus Skills (Good to Have, Not Mandatory)
➕ AWS Certifications: Solutions Architect, DevOps Engineer, Security, Networking
➕ Experience with Microsoft/Linux/F5 Technologies
➕ Hands-on knowledge of Database servers
Key Responsibilities & Technical Expertise
- Design, develop, customize, and maintain Magento 2 websites, extensions, and modules.
- Build and enhance Progressive Web Applications (PWA) using Magento PWA Studio, React.js, and GraphQL.
- Integrate third-party systems including payment gateways, ERP, CRM, and other API-based services.
- Optimize site performance, caching, and scalability using tools like Redis, Varnish, and Elasticsearch/OpenSearch.
- Configure caching, indexing, and CDN for improved site performance.
- Expertise in HTML5, CSS3, LESS/SASS, JavaScript, jQuery, and TypeScript.
- Skilled in React.js, Redux, GraphQL, and REST APIs for modern frontend development in Magento PWA.
- Proficient in Magento theme development, custom module development, and UI component customization.
- Set up and manage Docker-based environments for local development, staging, and production deployments.
- Implement security best practices, perform regular updates, and maintain backup and disaster recovery strategies.
IMP: Please read through before applying!
Nature of role: Full-time; On-site
Location: Thiruvanmiyur, Chennai
Responsibilities:
Build and manage automation workflows using n8n, Make (Integromat), Zapier, or custom APIs.
Integrate tools across JugaadX, WhatsApp, Shopify, Meta, Google Workspace, CRMs, and internal systems.
Develop and maintain scalable, modular automation systems with clear documentation.
Integrate and experiment with AI tools and APIs such as OpenAI, Gemini, Claude, HeyGen, Runway, etc.
Create intelligent workflows — from chatbots and lead scorers to content generators and auto-responders.
Manage cloud infrastructure (VPS, Docker, SSL, security) for automations and dashboards.
Identify repetitive tasks and convert them into reliable automated processes.
Build centralized dashboards and automated reports for teams and clients.
Stay up-to-date with the latest in AI, automation, and LLM technologies, and bring new ideas to life within Jugaad’s ecosystem.
Requirements:
Hands-on experience with n8n, Make, or Zapier (or similar tools).
Familiarity with OpenAI, Gemini, HuggingFace, ElevenLabs, HeyGen, and other AI platforms.
Working knowledge of JavaScript and basic Python for API scripting.
Strong understanding of REST APIs, webhooks, and authentication.
Experience with Docker, VPS (AWS/DigitalOcean), and server management.
Proficiency with Google Sheets, Airtable, JSON, and basic SQL.
Clear communication and documentation skills — able to explain technical systems simply.
Who You Are:
A self-starter who loves automation, optimization, and innovation.
Comfortable building end-to-end tech solutions independently.
Excited to collaborate across creative, marketing, and tech teams.
Always experimenting with new AI tools and smarter ways to work.
Obsessed with efficiency, scalability, and impact — you love saving time and getting more done with less.
What You Get:
A strategic and hands-on role at the intersection of AI, automation, and operations.
The chance to shape the tech backbone of Jugaad and influence how we work, scale, and innovate.
Freedom to experiment, build, and deploy your ideas fast.
A young, fast-moving team where your work directly drives impact and growth.
Skills
- Excellent communication skills
- Extensive experience in IT recruitment
- Moderate experience in people operations
- Must be an innovative, self-starter with abilities in grievance handling and people management.
- Immediate Joiners preferred
Responsibilities
- Expert in sourcing profiles from job portals social platforms as per requirement.
- Excellent understanding of recruitment processes.
- Screening Resume, line-up for interview follow up.
- Approaching prospective candidates through various communication channels.
- Conduct HR Pre-screening.
- Completing documentation, taking HR interviews, salary negotiation etc.
- Coordination / Pre joining engagement with the candidates till successful on boarding.
- Building the database through References, Buddy Referral Scheme, and Head Hunting.
- Handling employee relations, disciplinary concerns, and grievance handling as per the defined guidelines/policies
We are Looking for:-
- Should have minimum of 2+ years’ experience in IT hiring.
- Excellent written and spoken English.
- Must be proactive, self-driven, and energetic.
● Partner with the product/business teams to understand the product features and
specifications, translate them into high level and low-level design
● Participate in all stages of the Software Development Lifecycle
● Develop back-end components, services, and APIs. Support integration of user-
facing elements, and collaborate closely with the design and front-end development
team
● Write elegant, effective, and scalable code while maintaining the highest level of
coding standards
● Take ownership of the work and ensure timely deliveries
● Drive innovation in product development, while relentlessly improving performance,
scalability, and maintainability
Requirement
● Strong problem solving and analytical skills with a minimum of 2-4 years of
experience in backend development
● 1+ experience as a Java Developer, with strong knowledge of Java web frameworks
like Spring Boot, Hibernate, etc. and experience working in Microservices
architecture
● Hands-on experience of working with Linux/Unix platform
● Strong knowledge of SQL and RDBMS like PostgreSQL/MySQL etc.
● Experience in - Python, Git
● Strong technical aptitude and good knowledge of CS fundamentals
● Sound knowledge and application of algorithms and data structures with space and
time complexities
● Strong design skills involving data modelling and low-level class design
● Follow industry coding standards and responsible for writing maintainable, scalable,
and efficient code to solve business problems
Good to have
● B. Tech./M. Tech. in Computer Science or equivalent from a reputed college
● Prior experience working in a startup environment
● Experience in setting up an entire product from scratch
DocOn is looking for an experienced Product designer. You are passionate about delivering delightful experiences to the customers via & influence their lives positively. You thrive in a fast-paced environment and enjoy solving complex business problems.
You are someone who inspires change, loves pushing boundaries, enjoys diving deep into user behaviour & sets a high bar for the team. You are eternally curious to learn & strive to continuously improve. You’re a firm believer that good design can make a big difference in the world.
You will own the product design responsibility right from defining the problem to identifying the new & impactful insights through an iterative process with user centered thinking at its core.
Your Part:
In this role, you will be responsible for building world-class technology products and platforms that are at the forefront of the design and technology revolution in the Indian healthcare ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance. You will be working in a fast-paced and agile work environment delivering quality solutions that have immediate business impact.
-
Design for Docon user base across new initiatives.
-
Empathise with users and brings users' perspective to the discussion.
-
Deeply collaborate with product managers, engineers & business teams to design best possible solutions to users’ problems informed by research & data.
-
Effectively hand over the designs to the engineering team, test internal release & ensure execution of your designs at high quality.
-
Provide the reasoning behind the design solutions and anything related to the user journey, wireframes, research findings, high fidelity designs, and usability testing.
-
Improve the user experience of the product based on customer feedback or analytics findings.
-
Responsible for validating designs with customers at an early stage, also responsible for checking how features are used after they go live and iterate if need be.
We Look For:
- More than 2+ years of relevant experience designing for customers in B2B or B2C products.
- Empathy for users and their problems. Intrinsic motivation to solve problems & be customer obsessed.
- Ability to think backwards from the customers perspective, drive bold vision for the product area but also able to execute iteratively.
- Ability to abstract & think about the user motivations, emotions, constraints, macro ecosystem & at the same time can zoom in & demonstrate eye for detail to deliver quality, pixel perfect work.
- Strong portfolio of innovative, customer-centric design work that demonstrates proficiency in UX design and interaction design.
- Demonstrated history of acquiring user data by conducting usability studies and performing user research, survey etc.
- Capable of translating concepts into concrete representations in order to clarify ideas and promote collaboration based on shared understanding.
- Fluency in best practices of User Interface Design, Information Architecture, and Interaction Design, practical knowledge of User-Centered Design processes and lifecycles.
- Ability to provide and effectively communicate strategic and tactical recommendations based on quantitative/qualitative data and optimal design practice.
- Growth mindset and willingness to listen, learn and continuously improve.
Education Qualification:
Bachelors or Masters degree in fine arts, graphic design, multimedia or a related field preferred
Our Purpose:
DocOn is a fast-growing HealthTech Product Startup. A Primary Subsidiary of PharmEasy(India's Leading Online Medicine Ordering App)
Our Products digitize the way doctors practice and deliver a seamless experience to Patients.
We are en-route to revolutionize the Indian Healthcare Tech Ecosystem.
Products:
1. A leading EMR/EHR Software Product offering the best Doctor-Patient Engagement platform.
2. Leading Tele/Video Consulting platform for digitized consultation and seamless connecting Doctors-Patients
From its inception in 2016, DocOn has had only one focus - to deliver a state of art standard healthcare software; which is simple to use; at the most affordable cost and backed by an exceptionally high level of customer support.
We are backed and Supported by Industry experts hailing with immense knowledge and experience in solving Healthcare Problems.
Our users say that we have achieved this and much more.
18 Million E-Prescriptions and Counting
4000 + Doctors PAN INDIA so far
6 Million Patients and growing
We are growing strong, currently a team of ~150 DocOners
Perks & Benefits:
- Flexible Working Hours
- Flexi Leave Policy
- Relaxed Dress Code
- Health Insurance
- Team Parties
- Working with smart, young, mission-driven people
- Approachable Leadership
- Friendly office environment










