Stellen Infotech
https://stelleninfotech.comAbout
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Key Responsibilities
Handle customer queries via phone calls, emails, and chat support.
Provide timely and accurate solutions to customer concerns.
Maintain a high level of customer satisfaction and service quality.
Escalate complex issues to the relevant teams and ensure proper follow-up.
Record and update customer interactions in CRM/support systems.
Coordinate with internal teams to resolve customer issues efficiently.
Provide customer training and guidance on product features, processes, and usage to enhance customer experience and satisfaction
Assist customers with product-related information and troubleshooting.
Prepare customer support reports and feedback summaries.
Required Skills
Minimum 2+ years of experience in Customer Support, Client Servicing, or Customer Success.
Excellent verbal and written communication skills in English.
Strong problem-solving and customer-handling abilities.
Ability to manage multiple customer requests simultaneously.
Good interpersonal and relationship-building skills.
Basic knowledge of CRM and ticketing tools.
Positive attitude, patience, and a customer-centric approach.
Qualification
Bachelor's degree in any discipline.
Excellent communication and presentation skills.
Proficiency in MS Office and email communication.
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Settings Infotech is an IT consulting and solutions provider offering diverse services in web development, mobile application development, & desktop software development. We are always challenges rising in the project. Converting a customer's perception into reality is our motto. Founded in 2017 by young entrepreneurs with a dream of building a leading IT service provider, Settings Infotech is located in Surat, India.
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Providing Strategic Digital Solutions
Konstant Infosolutions is a leading mobile app, web, and AI development company with 22+ years of experience delivering future-ready digital products for startups, SMBs, and global enterprises. Whether you’re building a product from scratch or scaling an existing one, we bring deep technical expertise, strong domain knowledge, and a reliable delivery approach trusted by 2,500+ clients worldwide.
We specialize in end-to-end product engineering, covering:
- AI/ML & Generative AI, AI Chatbots, Computer Vision, Predictive Analytics
- Cloud Consulting & DevOps, Microservices, Kubernetes
- Blockchain & Web3, Smart Contracts,
- NFT solutions IoT & Wearables, Industrial IoT, Connected Devices
- AR/VR, Immersive Experiences & Simulations
- Custom Mobile & Web Development using Swift, Kotlin, Flutter, React Native, Ionic
- Web Development & Full-Stack Engineering using ReactJS, Angular, Node.js, Laravel, Python, PHP
- Database & Backend Engineering with MongoDB, PostgreSQL, MySQL, GraphQL, SQL
- Product UI/UX, Prototyping & Design Systems
Why global businesses prefer working with us:
- 22+ years building scalable and secure digital solutions
- 180+ in-house experts (75% senior talent)
- 64% repeat business, demonstrating long-term trust
- PMP & Scrum-certified teams ensuring predictable delivery
- Flexible engagement models to fit every stage of growth
What sets Konstant Infosolutions apart:
- Tailor-made digital solutions aligned to each client’s unique business goals
- Expertise across 15+ industries including fintech, healthcare, eCommerce, real estate, logistics, education, hospitality, and on-demand services
- Ability to work seamlessly across time zones with transparent communication
- Proven excellence in emerging technologies such as AI, IoT, AR/VR, Blockchain, Cloud, Web3, and more
- Dedicated post-launch support ensuring a smooth, long-term product experience
If you're looking for a reliable technology partner to build, scale, or modernize your digital product, we’d love to help.
E-Mail: [email protected]
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