Stellen Infotech
https://stelleninfotech.comAbout
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Key Responsibilities
Handle customer queries via phone calls, emails, and chat support.
Provide timely and accurate solutions to customer concerns.
Maintain a high level of customer satisfaction and service quality.
Escalate complex issues to the relevant teams and ensure proper follow-up.
Record and update customer interactions in CRM/support systems.
Coordinate with internal teams to resolve customer issues efficiently.
Provide customer training and guidance on product features, processes, and usage to enhance customer experience and satisfaction
Assist customers with product-related information and troubleshooting.
Prepare customer support reports and feedback summaries.
Required Skills
Minimum 2+ years of experience in Customer Support, Client Servicing, or Customer Success.
Excellent verbal and written communication skills in English.
Strong problem-solving and customer-handling abilities.
Ability to manage multiple customer requests simultaneously.
Good interpersonal and relationship-building skills.
Basic knowledge of CRM and ticketing tools.
Positive attitude, patience, and a customer-centric approach.
Qualification
Bachelor's degree in any discipline.
Excellent communication and presentation skills.
Proficiency in MS Office and email communication.
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About Us
Incubyte is an AI-first software development agency built on the principles of software craftsmanship—where how we build is just as important as what we build. We partner with organizations across stages, from enterprises looking to scale and modernize to early-stage founders bringing new ideas to life.
At Incubyte, AI is deeply integrated across the software development lifecycle to drive speed, efficiency, and smarter outcomes. Guided by Software Craftsmanship values and Extreme Programming practices, we combine high velocity with disciplined engineering to deliver reliable, high-impact solutions.
We don’t just build software—we incubate dedicated engineering teams. From designing systems to shaping team structures and organizational strategy, we enable our clients to launch and scale products that are relevant today and resilient for the future.
Whether you’re scaling an existing product, building from scratch, or optimizing manual processes, we help you move faster with confidence:
- Scale and modernize your product
- Launch quickly and iterate continuously
- Automate processes for non-linear growth
- Build systems that are stable, predictable, and measurable
Our approach is rooted in ownership. As a DevOps-driven organization, our engineers take responsibility for the entire lifecycle—from development to release—ensuring quality at every step.
Founded by product professionals, we bring a strong product mindset into services. We’re driven by curiosity, continuous learning, and a passion for building great software the right way.
We’re always looking for people who care deeply about code, craftsmanship, and growth. Join us if you’re excited to build, learn, and make an impact.
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