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Manager - Customer Success (AdTech, B2B SaaS)
Manager - Customer Success (AdTech, B2B SaaS)
TalentXO's logo

Manager - Customer Success (AdTech, B2B SaaS)

tabbasum shaikh's profile picture
Posted by tabbasum shaikh
6 - 8 yrs
₹26L - ₹30L / yr
Bengaluru (Bangalore)
Skills
Customer Success
Account Management
AdTech

Role & Responsibilities

As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

  • Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
  • Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
  • Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
  • Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
  • Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
  • Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
  • Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
  • Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
  • Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate

  • Strong Manager – Customer Success, Account management Profile
  • Mandatory (Experience 1) – Must have 6+ years of overall experience with atleast 4+ Years in Customer Success role
  • Mandatory (Experience 2) – Must have 3+ years of experience in AdTech industry
  • Mandatory (Experience 3) – Must have experience managing clients in the outside India market (Preferably US/America clients)
  • Mandatory (Experience 4) – Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
  • Mandatory (Experience 5) – Must have strong technical understanding of digital advertising / programmatic platforms/software products
  • Mandatory (Company): Candidate should have worked in AdTech Companies in last 3 years..
  • Mandatory (Stability) : Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.
  • Mandatory (Note1): Please ensure candidates have read about media.net and the industry before the screening call
  • Mandatory (Note2): Please ensure candidates have added numbers/metrics in resume
  • Preferred (Education) – B.E/B.Tech (IT/CSE/ECE) with MBA preferred
  • Preferred (Experience 1) – Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
  • Preferred (Experience 2) – Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Perks, Benefits and Work Culture

  • Flexible work hours and leaves
  • Salary advance
  • Maternity/Paternity leave benefits & adoption assistance
  • Butler & Concierge services
  • Team Off-sites & Celebrations

Beyond Work:

  • Insurance benefits for you and family
  • Interest-free loans
  • Gift vouchers for special moments
  • Fully-equipped Gym
  • Education Sponsorship Programs


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About TalentXO

Founded :
2018
Type :
Product
Size :
20-100
Stage :
Profitable

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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