Manager - Customer Success (AdTech, B2B SaaS)

Hi,

We are seeking a senior data leader with deep functional expertise in Salesforce Sales and Service domains to own the enterprise data model, metrics, and analytical outcomes supporting Sales, Service, and Customer Operations.

This role is business‑first and data‑centric. The successful candidate understands how Salesforce Sales Cloud and Service Cloud data is generated, evolves over time, and is consumed by business teams, and ensures analytics accurately reflect operational reality.

Snowflake serves as the enterprise analytics platform, but Salesforce domain mastery and functional data expertise are the primary requirements for success in this role.

Core Responsibilities

Salesforce Sales & Service Data Ownership

·                 Act as the data owner and architect for Salesforce Sales and Service domains.

• Own Sales data including leads, accounts, opportunities, pipeline, bookings, revenue, forecasting, and CPQ (if applicable).
• Own Service data including cases, case lifecycle, SLAs, backlog, escalations, and service performance metrics.
• Define and govern enterprise‑wide KPI and metric definitions across Sales and Service.
• Ensure alignment between Salesforce operational definitions and analytics/reporting outputs.
• Own cross‑functional metrics spanning Sales, Service, and the customer lifecycle (e.g., customer health, renewals, churn).

Business‑Driven Data Modeling

·                 Design Salesforce‑centric analytical data models that accurately reflect Sales and Service processes.

• Model sales stage progression, pipeline history, and forecast changes over time.
• Model service case lifecycle, SLA compliance, backlog aging, and resolution metrics.
• Handle Salesforce‑specific complexities such as slowly changing dimensions (ownership, territory, account hierarchies).
• Ensure data models support operational dashboards, executive reporting, and advanced analytics.

Analytics Enablement & Business Partnership

·                 Partner closely with Sales Operations, Service Operations, Revenue Operations, Finance, and Analytics teams.

• Translate business questions into trusted, reusable analytical datasets.
• Identify data quality issues or Salesforce process gaps impacting reporting and drive remediation.
• Enable self‑service analytics through well‑documented, certified data products.

Technical Responsibilities (Enabling Focus)

·                 Architect and govern Salesforce data ingestion and modeling on Snowflake.

• Guide ELT/ETL strategies for Salesforce objects such as Opportunities, Accounts, Activities, Cases, and Entitlements.
• Ensure reconciliation and auditability between Salesforce, Finance, and analytics layers.
• Define data access, security, and governance aligned with Salesforce usage patterns.
• Partner with data engineering teams on scalability, performance, and cost efficiency.

Required Experience & Skills

Salesforce Sales & Service Domain Expertise (Must‑Have)

·                 Extensive hands‑on experience working with Salesforce Sales Cloud and Service Cloud data.

• Strong understanding of sales pipeline management, forecasting, and revenue reporting.
• Strong understanding of service case workflows, SLAs, backlog management, and service performance measurement.
• Experience working directly with Sales Operations and Service Operations teams.
• Ability to identify when Salesforce configuration or process issues cause reporting inconsistencies.

Data & Analytics Expertise

·                 10+ years working with business‑critical analytical data.

• Proven experience defining KPIs, metrics, and semantic models for Sales and Service domains.
• Strong SQL and analytical skills to validate business logic and data outcomes.
• Experience supporting BI and analytics platforms such as Tableau, Power BI, or MicroStrategy.

Platform Experience 

·                 Experience using Snowflake as an enterprise analytics platform.

• Understanding of modern ELT/ETL and cloud data architecture concepts.
• Familiarity with data governance, lineage, and access control best practices.

Leadership & Collaboration

·                 Acts as a bridge between business stakeholders and technical teams.

• Comfortable challenging requirements using business and data context.
• Mentors engineers and analysts on Salesforce data nuances and business meaning.
• Strong communicator able to explain complex Salesforce data behavior to non‑technical leaders.

Thanks,

Ampera Talent Team

Submit this assignment to get evaluated: 

https://docs.google.com/document/d/1-SWw6CYWmiF7Rwl5CZXVJnyujWY3RllHzDzpx6dxmP4/edit?usp=sharing

About Jinn

Jinn is a Voice AI sales agent for businesses. It is a GenAI powered online equivalent of a smart and empathetic sales person. It helps brands convert more customers and increase sales.

About role:

• Pre-Sales Role in a B2B SaaS startup in AI space led by 2X entrepreneurs from IIT, IIMs. Fast paced with a lot of learning and growth.
• Responsibility: Doing research and making a list of potential leads. Outreach to leads at Scale leading to selling Voice AI agent to businesses. Generate leads, Build relationships, Get customer inputs on product, and most importantly Generate Revenue
• Duration: 3-6 months internship || Converts to Full Time based on performance 
• Compensation (Stipend): 15-25k per month || Full time 4 - 6 LPA
• Ideal Profile: Interest in building a sales career, great communication, good discipline, basic understand of tech (AI)
• Process: Assignment followed by Interview || Assignment Link: https://docs.google.com/document/d/1-SWw6CYWmiF7Rwl5CZXVJnyujWY3RllHzDzpx6dxmP4/edit?usp=sharing

Job Title: BIM Manager

Job Summary:

We are seeking an experienced BIM Manager with 5 to 6 years of expertise in Building Information Modeling (BIM) for interiors and facades. As a key member of our team, you will play a crucial role in managing and leading BIM initiatives related to interior design and facade systems. You will be responsible for overseeing BIM projects, coordinating with multidisciplinary teams, and ensuring the successful execution of BIM processes and standards.

Key Responsibilities:

· BIM Management: Lead and manage BIM projects related to interior design and facade systems. Establish and enforce BIM standards, protocols, and best practices.

· Collaboration: Work closely with architects, interior designers, facade engineers, and other stakeholders to coordinate BIM activities, facilitate multidisciplinary collaboration, and resolve conflicts.

· BIM Modeling: Create and oversee the development of detailed 3D BIM models for interiors and facade systems using Autodesk Revit and other relevant software.

· Quality Control: Ensure the accuracy, consistency, and quality of BIM models, drawings, and documentation throughout the project lifecycle.

· Project Delivery: Manage the delivery of BIM content, drawings, and models in accordance with project milestones and deadlines.

· Training and Development: Mentor and train junior BIM modelers on BIM best practices and standards, with a focus on interiors and facades.

· Research and Innovation: Stay current with BIM trends, technologies, and emerging industry standards related to interiors and facades. Implement innovative solutions to improve efficiency and productivity.

· Integration: Foster BIM integration with other project management systems and software platforms, such as BIM 360, Dynamo or similar cloud-based collaboration tools.

· Documentation: Prepare and review BIM documentation, such as BIM execution plans, project execution plans, and BIM project workflows.

· Problem Solving: Identify and address challenges related to BIM coordination, modeling, and data exchange, and implement solutions to improve project outcomes.

Qualifications:

· Bachelor's degree in architecture

· 5 to 6 years of professional experience in BIM modeling with a strong focus on interiors and facades.

· Proficiency in Autodesk Revit, including experience with family and parameter creation.

· Strong understanding of BIM principles, standards, and workflows.

· Excellent communication and collaboration skills to work effectively with cross-functional teams.

· Leadership and project management skills to oversee BIM projects from initiation to completion.

· Familiarity with software applications such as AutoCAD, Dynamo and BIM 360 is a plus.

· Certifications in BIM or Revit are advantageous.

As a Software Engineer (.Net Core), you will work on both the back-end and front-end of systems. This means you can develop fully fledged platforms (with databases, servers and clients) which don’t need other applications to function. This includes using a range of different technologies and languages (such as ASP.NET, ADO.NET, C#, ASP.NET MVC, HTML) to develop applications for both user experience and functionality.

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Responsibilities:

• Participating in the design and creation of scalable software

• Writing clean, functional code on the front-end and back-end

• Will be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment

• Design client-side and server-side architecture

• Build the front-end of applications through appealing visual design

• Manage existing applications

• Develop and manage well-functioning databases and applications

• Write effective APIs

• Troubleshoot, debug and upgrade software

• Build features and applications with a mobile responsive design

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Requirements:

• Bachelor’s Degree in Computers / IT

• Proven experience as a .NET Developer or at a similar role (ASP.NET, C#, VB.NET, ADO.NET)

• Should have a strong knowledge on SQL Server

• Strong knowledge on OOPS concepts

• Knowledge on debugging the code

• Experience in Angular will be strong plus

• Familiarity with common stacks

• Should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries

• Should be familiar with Agile methodologies

• Excellent communication and teamwork skills

• An analytical mind

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Location:

Work from office - Full-time - 5 Days Week

Role summary :

Account Managers are generally responsible for planning, developing and managing clients' digital strategies to improve their web presence and achieve their digital marketing goals. In addition, they are responsible for building and managing relationships with existing and potential clients. Account managers need to bring new ideas for the brand. 

• Proven videography experience with a strong portfolio of high-quality content.
• Proficiency in iPhone videography, including knowledge of iPhone camera features. iPhone 12 or above is preferred.
• Creative mindset with strong storytelling abilities and visual acumen.
• Excellent communication and collaboration skills for effective teamwork.

Account Manager Job Responsibilities:

• Overseeing the client's online presence and identifying areas of improvement.
• Presenting effective social media strategies to clients when needed.
• Creating and maintaining positive, long-term relationships with clients to build trust.
• Writing reports on digital advertising campaign performance on a monthly or weekly basis.
• Acting as a point of contact for clients to address any digital management queries or concerns.
• Creating Weekly/monthly for brand
• Keeping update about latest trends and trying them on brands
• Helping clients to grow their brands.

  Skills required for Account manager

•  Prior experience working with an Advertising Agency
• Strong planning skills
• Leadership skills
• Excellent knowledge of digital best practices, marketing strategies, and social media management.
• Familiarity with social media and digital platforms, such as Twitter, Facebook, Instagram etc.
• Proficiency in digital marketing tools, such as Buffer, HootSuite, and Google Analytics.
• Good communication and interpersonal skills.

Company's Mission: Company is changing the way India discovers and shops new brands. How? We match brands to passionate creators who create authentic content enabling discovery of brand’s products. This also helps the creators earn sustainably and get recognised as curators in their fields!

Current Focus: To achieve our mission, we start by enabling brands and influencers to collaborate for mutual benefit. 

• Creators on Youtube get access to D2C brand campaigns to boost income.
• D2C brands gain sales through RoI-based marketing via authentic content from creators.

Progress: 

• Business: We’ve already worked with 35+ influencers and 5 brands generating INR 85L+ in GMV and growing fast
• Funding: MavX has raised seed funding from top-tier global VC funds and leading industry veteran angels

Company is looking for a Tech Leader to oversee the tech org and own the entire building of the V1 product.

What will you do: 

• Creating the marketplace product that helps brands and influencers
• Designing the tech architecture, roadmap and vision
• Hiring the right team to achieve product-market fit and the vision
• Get involved in brainstorming and problem solving to solve critical product and business problems

What will you need: 

Skills:

• Strong and demonstrated technical skills
• Ability to hire and manage a team of coders
• Cross-functional collaboration with product, business, design folks

Attitude:

• Bias for quick action - progress over process
• High empathy for small creators and small D2C brands
• First principles thinking and a problem solving mindset
• Strong accountability and ownership mindset

What will you gain:

• Creating tech vision from scratch
• Build in a fast-paced environment and test impact directly with users
• Experience the thrills of 0-1 and PMF discovery
• Work with a smart, young team that is highly committed to the mission

We are looking for HTML Integrators, responsible for both back-end and front-end development, including creating themes and plugins. This position requires a combination of programming skills (namely PHP, HTML5, CSS3, and JavaScript) and aesthetics (understanding element arrangements on the screen, the color and font choices, and so on).

The candidate should have a strong understanding of industry trends and content management systems. Experience with the responsive and adaptive design is strongly preferred. Also, an understanding of the entire web development process, including design, development, and deployment is preferred.

Responsibilities:

• Good command on PSD to HTML conversion.
• Good Exposure on HTML, CSS and Photoshop
• Having knowledge on JQuery, wordpress & bootstrap will be an added advantage
• Optimize applications for maximum speed
• Collaborate with back-end developers and web designers to improve usability
• Get feedback from, and build solutions for, users and customers
• Create quality mockups and prototypes
• Ensure high quality graphic standards and brand consistency
• Stay up-to-date on emerging technologies

Requirements:

• Good exposure on Photoshop, HTML5, CSS3, Bootstrap, Wordpress and Jquery
• Hands on experience with markup languages
• Good exposure on "PSD to HTML conversion"
• Familiarity with browser testing and debugging
• In-depth understanding of the entire web development process (design, development and deployment)
• Understanding of layout aesthetics

Brief Overview:

Through your work at Vauld, you will have the opportunity to change money for the 21st century. We’re a leading cryptocurrency platform and are passionate about increasing economic freedom around the world.

We are looking for a Lead frontend engineer who has hands-on experience with Angular/React in the front end responsibilities. You'll be involved with bringing features from idea to completion and mentoring an incredibly talented group of peers.

If you are looking for a challenging work environment where you can grow and deepen your technical skills as a frontend engineer and architect, we’d love to chat with you!

Key Responsibilities:

• Working with designers, product managers to collaboratively own the front-end layer for Vauld’s web and mobile applications.
• Architect, develop, maintain, and improve our front-end libraries.

Requirements:

• You have 5 years or more of front end development experience with expertise in designing and implementing high-performance web applications.
• You are aware of Javascript design patterns and can architect a fairly complex UI without feeling the need for a framework.
• You are capable of writing high-quality code that conforms to the standards and best practices in a particular language/framework.
• You have experience building a product using a mainstream library or framework.
• Experience in any of React/AngularJs/Vue js
• You have a deep understanding of javascript coding methodologies and can rightly judge/implement solutions to complex problems.
• You love to own end to end responsibility, starting from defining the problem statement (either yourself or alongside your peers), development (PoC if needed), testing, releasing in staging & then production environment, and finally monitoring.

Preferred:

• Previous work experience in product-based (B2B/B2C) startups and fintech firms.
• Experience working with Visualisation/graphs/gaming
• Experience building for mobile platforms
• Understands the cryptocurrency landscape

Working at Vauld:

You will join a fun and intellectually stimulating work environment. If you’re excited by the idea of making a real impact and joining a team where we pride ourselves on being disruptive and ambitious, a career with Vauld is perfect for you.