Role & Responsibilities
As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.
Ideal Candidate
- Strong Manager – Customer Success, Account management Profile
- Mandatory (Experience 1) – Must have 6+ years of overall experience with atleast 4+ Years in Customer Success role
- Mandatory (Experience 2) – Must have 3+ years of experience in AdTech industry
- Mandatory (Experience 3) – Must have experience managing clients in the outside India market (Preferably US/America clients)
- Mandatory (Experience 4) – Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
- Mandatory (Experience 5) – Must have strong technical understanding of digital advertising / programmatic platforms/software products
- Mandatory (Company): Candidate should have worked in AdTech Companies in last 3 years..
- Mandatory (Stability) : Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.
- Mandatory (Note1): Please ensure candidates have read about media.net and the industry before the screening call
- Mandatory (Note2): Please ensure candidates have added numbers/metrics in resume
- Preferred (Education) – B.E/B.Tech (IT/CSE/ECE) with MBA preferred
- Preferred (Experience 1) – Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
- Preferred (Experience 2) – Experience in analyzing data-driven advertising performance metrics and building optimization strategies.
Perks, Benefits and Work Culture
- Flexible work hours and leaves
- Salary advance
- Maternity/Paternity leave benefits & adoption assistance
- Butler & Concierge services
- Team Off-sites & Celebrations
Beyond Work:
- Insurance benefits for you and family
- Interest-free loans
- Gift vouchers for special moments
- Fully-equipped Gym
- Education Sponsorship Programs
Shubham Vishwakarma
Full Stack Developer - Averlon
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Elastic SearchWe are looking to expand our existing Python team across our offices in Surat. This position is for SDE-1 - Junior Software Engineer.
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2) Experience with the FAST API framework will be a plus
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PostgreSQL
LeadershipJob Description for PostgreSQL Lead
Job Title: PostgreSQL Lead
Company: Mydbops
About us:
As a seasoned industry leader for 8 years in open-source database management, we specialise in providing unparalleled solutions and services for MySQL, MariaDB, MongoDB, PostgreSQL, TiDB, Cassandra, and more. At Mydbops, we are committed to providing exceptional service and building lasting relationships with our customers. Our Customer Account Management team is vital in ensuring client satisfaction and loyalty.
Role Overview
As the PostgreSQL Lead, you will own the design, implementation, and operational excellence of PostgreSQL environments. You’ll lead technical decision-making, mentor the team, interface with customers, and drive key initiatives covering performance tuning, HA architectures, migrations, and cloud deployments.
Key Responsibilities
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- High Availability & Clustering: Proven expertise in configuring and managing HA environments using Patroni, repmgr, and streaming replication.
- Cloud Platforms: Strong operational knowledge of AWS RDS and Aurora PostgreSQL, including parameter tuning, snapshot management, and performance insights.
- Scripting & Automation: Skilled in Linux system administration, with advanced scripting capabilities in Bash and Python.
- Monitoring & Observability: Familiar with pg_stat_statements, PMM, Nagios, and building custom dashboards using Grafana and Prometheus.
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Preferred Qualifications
- Bachelor’s/Master’s degree in CS, Engineering, or equivalent
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- Exposure to multi-cloud environments and DBaaS platforms
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and innovative team.
- Professional growth and development opportunities.
- Collaborative and inclusive work environment.
Job Details:
- Work time: General shift
- Working days: 5 Days
- Mode of Employment - Work From Home
- Experience - 4-5 years
PostmanJob Overview
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About Company
Our client is a luxury home décor brand where technology enables world class home interior design.
Job Overview: We are seeking a highly creative and talented Copywriter to join our team. As the Copywriter, you will be responsible for written material for various platorms, such as websites, blogs, social media, and marketing campaigns that showcases the elegance and uniqueness of our luxury interior designs. Your words will play a pivotal role in enhancing our brand image, driving client engagement, and to produce engaging, informaƟve, and well-structured content that resonates with the target audience.
Responsibilities:
· Develop captivating content surrounding our luxury interior projects that is well researched and in line with the organisations brand communication.
· Team up with designers and marketers to create compelling content across our platform.
· Dig deep into interior trends to create authentic content that resonates with readers.
· Conducting keyword research and using SEO best practices to enhance online visibility and increase organic traffic.
· Develop related content for multiple platforms, such as websites, email marketing, product descriptions, videos, and blogs.
· Bring fresh ideas to the table and collaborate with our creative squad.
· Edit & improvise content consistently to improve readability.
· Edit and proofread content for impeccable grammar, spelling, and coherence, ensuring the highest quality output.
· Stay up-to-date with industry trends, emerging technologies, and relevant news to infuse fresh perspectives into the content.
· Prior experience in the luxury sector is mandatory.
Requirements:
· Master’s degree in English, Journalism, Communications/PR, or a related field.
· Substantial experience in content writing, copywriting, or a related field.
· Portfolio of relevant writing samples.
· Familiarity with web publication techniques, marketing tools, MS Office or Google Suite.
· Impeccable grasp of the English language, including idioms and current trends in slang and expressions
· Excellent verbal and written communication skills
· Creativity along with a keen eye for details
· Strong grasp of SEO principles and keyword integration for optimized content.
· Monitor and analyse the performance of key performance indicators (KPIs) to offer suggestions for improvement.
Job Responsibilities-
-Supporting Manager in terms of, collecting cheques, handling samples to the client and supporting all administrative work.
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Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptAbout ITLH:
ITLH is an Ed-Tech organization backed by an IT company- Centillion based in India and Singapore. ITLH aims at bridging the gap between knowledge and opportunities by helping students build their skill sets via practical learning on live projects and classroom training. For the last 5 years we have enrolled 4000 students for the programme and have been successfully placed in several MNC's.
How will we help you grow?
By joining ITLH, you will be part of an ever-growing organization that is redefining learning and helping young students to be industry ready.
We believe in a healthy and growing working culture that you would love to be a part of.
Join us if you feel you have the required skills and desire to be a part of our team and create an impact and reach new heights globally.
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- Build efficient, testable, and reusable PHP modules.
- Manage Laravel web framework to design and build web applications, services, sites, and tools.
- Troubleshooting issues in the implementation and debug builds.
- Working with front-end and back-end developers on projects.
- Testing functionality for users and the backend.
- Ensuring that integrations run smoothly.
- Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
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- Build efficient, testable, and reusable PHP modules.
- Manage Laravel web framework to design and build web applications, services, sites, and tools.
- Troubleshooting issues in the implementation and debug builds.
- Working with front-end and back-end developers on projects.
- Testing functionality for users and the backend.
- Ensuring that integrations run smoothly.
- Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
- Good understanding of Laravel Framework (Must have knowledge about Security Policies, Complex Database Queries, and Basic Middleware
- A Basic understanding of Git workflow.
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Spring Boot- Design and develop high-volume, low-latency applications for mission-critical systems, delivering high-availability and performance.
- Contribute in all phases of the development lifecycle.
- Write well designed, testable, efficient code.
- Ensure designs are in compliance with specifications.
- Prepare and produce releases of software components.
- Build and deploy on to AWS
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
Makebot Robotic Solutions PVT. LTD.
About the Company
Makebot is a leading STEAM Education provider offering new age experiential learning for student’s age group 6 years onwards. Makebot STEAM Learning programs includes robotic kits, AI programming, IOT applications, multi-year curriculum, STEAM activity based worksheets, trainer's manual and learning evidence for parents. Makebot also offer all STEAM learning program in both classroom and online model.
Makebot is an education vertical of Globalspace Technologies Ltd., founded in 2010 and listed on Bombay Stock Exchange (BSE: GSTL) .
Position: Telesales Sales Executive
Location: Mumbai
Languages: Good Communication Skills
Job Category: Sales
Job Type: Full Time
Job Description:
- Studying the details of all programs and offerings of company
- Should be able to communicate all the relevant information to the customer
- Cold calling, Internet research, Data collection, Lead generation, Outbound calling, Customer relation building, Email Campaign management
- Obtaining and updating lists of individuals contact details and status
- Noting important details of each conversation and share relevant feedback
- Attending regular team meetings to clarify progress and performance-related expectations.
- Meeting all sales targets
- The patience and ability to engage customers in conversation.
- Should follow the company process
- Should be able to take timely follow ups with prospects.
- Bring the lead to closure.
- Qualifications and skill required:
- Any Graduate
- Computer literate
- Good verbal communication.
- Ability to switch your communication style on a whim.
- Superb interpersonal, research, and record-keeping skills.
- Good interpersonal and problem solving skills.
Gender: Male/Female
Experience: 1-2 Years
Tars is a Conversational Marketing Platform which enables businesses to increase their conversion rate, generate more qualified leads by using chatbot landing pages and automated customer support. Some of our customers include American Express, Daimler, Vodacom, University of California and they have been using our chatbots for requirements in marketing, customer service, customer onboarding, engagement as well as internal operational aspects.
Till date, our product has enabled over 20,000 creators to build over 35,000 chatbots that have together completed over 50 million conversations.
What's more, we are poised for scale and growth, which is why we need more talent like yourself.
We believe in:
- Building a large profitable business: We envision building a capital-efficient, large, profitable business to achieve our mission. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building Value SaaS.
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
The Opportunity:
Tars is looking to hire an Account Executive to close new sales. In this role, your goal is to help:
- Marketers get better ROI in their campaigns
- Help customer support teams deliver a better experience with automation
You will be handed sales qualified leads that are generated through various inbound & outbound channels, and you will be responsible for handling that relationship until they sign a contract. Once they sign a contract, customer success will take over and help them succeed.
Our ideal candidate is confident, can communicate clearly, and has a passion for sales.
Please be aware that the market you will be selling into in this position currently will be the US. So you are expected to work during US EST hours.
Responsibilities:
- KPIs - Number of new deals closed, $ revenue added, opportunity to closed-won conversion rate.
- Follow a solution selling approach to understand the challenges customer is looking to solve and helping them realise why our product is the solution for them.
- Handle product demos for sales qualified leads - Show them how Tars can solve their challenges and achieve their goals. You’ll also present pricing, according to their requirements.
- Handle all further conversations from product questions to contract negotiations after an opportunity is created to eventually close the deal and handover to customer success team.
- Prioritize and consistently nurture all the leads in your pipeline with high quality followups.
- You will be supported by the rest of the team whenever you need assistance. Eg: if there are deep technical questions, an engineer can join the call with you. If there are questions about the product roadmap, a product manager will join the call. If you need help with negotiating a contract, the CEO will join the call with you.
- Identify insights and pain points from conversations with prospects, and contribute to the product roadmap by providing active feedback to the product team.
Requirements
Skills & Experience:
- Excellent written and verbal business communication skills.
- Experience in SaaS sales, to the US geography is a bonus.
Ability to learn quickly. Eg: learn the product, learn solution selling methodology, etc.
Personality traits:
- Fun & confident personality. Someone who loves to meet new people and build relationships.
- Pays great attention to detail, loves taking notes and maintains discipline with CRM.
- Highly motivated to work at a scaling startup.
What will a typical quarter look like?
- By the beginning of the quarter we’ll come up with the targets for the quarter, in terms of number of new deals closed, and $ revenue added.
- Based on the targets, you will prioritize the right leads to maximize your pipeline and close more revenue.
- You will participate in weekly deal reviews to discuss and get tactical advice to drive closure.
- In the last two weeks of the quarter we’ll start working on goals for the next quarter.
What will make you successful in this role?
- First and foremost, you need to be good at building rapport with prospects. Relationship building is very critical to be successful as a salesperson in this market. They need to first trust you before buying anything from you.
- You need to get really good at solution selling. Our product is not a commodity with simple features. You need to be able to connect the customer’s needs, don the consultant’s hat, and provide the right solution to them. That’s half the sale. You need to develop a good enough understanding of the product and the market to be effective at this.
- You need patience but you need to be proactive in nurturing the prospect to succeed in this role.
- You need to be resilient, be ready to face rejections and still keep going. Without an intrinsic motivation to perform well and constantly improve, this is a hard job. It will take time to succeed.
- You need to be disciplined and good at multi tasking. When you have many leads in your pipeline at any time, prioritization & context switching become critical skills. Otherwise, it’s easy to get overwhelmed.
How will we set you up for success in this role?
- We will provide you with detailed training to give you a head start. We’ll also talk about the competitive landscape, provide you access to hundreds of recorded conversations, and existing marketing materials. Our CRM is a treasure trove :)
- We will provide you an in-depth training into our product along with sandbox access to let you play around. The focus is for you to figure out how each piece helps toward solving the puzzle for customers.
- We’ll walk you through our current sales playbook and sales enablement materials. We’ll also do a deep dive on competitors and handling other objections, along with role plays to get you prepared.
- During the first 4 weeks, you will be invited to shadow plenty of sales calls just to listen in and understand how we go about sales currently. We believe everybody will learn different things from this process but it has worked very effectively in the past.
- We have a weekly 30 min standup for marketing, SDRs, and AEs to sync up along with the CEO. It ensures we are all aligned and understand the priorities. You will have a quarterly 1:1 review with the CEO to discuss your career goals and overall success, apart from regular mentoring.
- We will provide you access to the best SaaS sales resources and add you to a few SaaS sales communities so you can discuss with other people in similar roles - learn and teach at the same time. We’ve found that this is the fastest way to improve your skills.
- Most importantly, we will help you setup a one-on-one casual chat with every member of the Tars team so you get to know everyone well.
Why should you join Tars?
SaaS is set to explode in India and Inside Sales is one of the most critical functions for any growing SaaS company. Over the years we have developed some of the best practices in inside sales. In this role, you will get to learn a lot and become a highly skilled salesperson. At the same time, the team is still small enough for you to change how things are done and have an outsized impact.
Benefits
This is what our team members enjoy the most about Tars:
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your personal boundaries, then this is the right place for you.
- Great Salary & Equity: For our top performers and leaders, we grant stock options. As Tars continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We'll ensure you are financially well-off in the end.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with Tars gives you that opportunity to experience it all first hand.
- Remote-work friendly: Allowances to setup workspace at home and recurring allowances to make you happier and more productive.
If all of this sounds exciting to you, join us for an exciting and fulfilling ride at Tars!
JavaSpring BootRoles & Responsibilities:
- Design and Build API/Micro services using Spring boot.
- Experience in Spring Reactive programming.
- Exposure to docker and containerization
- Developing enterprise grade highly scalable java-based application
- Writing test cases using Java testing framework like JUnit, Mockito.
- Proficient understanding of code version tools, such as Git, SVN
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon