Sr. Customer Success Associate

Springer Capital is a cross-border asset management firm specializing in real estate investment banking between China and the USA. We are offering a remote internship for creative students or recent graduates interested in branding, instructional content, and graphic design. The internship offers flexible start and end dates. A short design task may be required as part of the selection process.

Responsibilities:

• Assist in creating visual assets for branding, presentations, and training materials.
• Design instructional graphics and layouts to support internal and external communications.
• Contribute to the development of branding guidelines and visual identity.
• Collaborate with teams to produce graphics for social media, reports, and marketing campaigns.
• Edit and format documents, slide decks, and visuals to ensure consistency.
• Research industry trends to recommend creative design improvements.

Please send your resume to talent@springercapital

Key Responsibilities

1. Data Management & Reporting

• Collect, clean, validate, and consolidate data from multiple internal and external sources.

• Prepare and deliver daily, weekly, and monthly MIS reports for management and departments.

• Design, develop, and maintain dashboards to track KPIs, performance metrics, and operational trends.

2. Database & Data Accuracy Management

• Manage and regularly update internal databases, spreadsheets, and reporting systems.

• Ensure data accuracy, consistency, integrity, and confidentiality across all platforms.

• Implement best practices for data validation, version control, and audit checks.

3. Data Analysis & Business Insights

• Analyze large and complex datasets to identify trends, patterns, gaps, and anomalies.

• Translate data findings into clear, actionable insights and recommendations to support strategic and operational decision-making.

4. Reporting Automation, System Recommendation & Implementation

• Identify opportunities to replace manual or semi-manual processes with automated, data-driven systems.

• Design and implement automated reporting frameworks, dashboards, and data pipelines using Excel (Power Query, VBA, Macros), SQL, BI tools, and Python.

• Proactively suggest new automation tools, system enhancements, or integrations to improve efficiency, accuracy, and scalability.

• Lead the end-to-end implementation of approved automation initiatives, including requirement gathering, system design, testing, deployment, and stabilization.

• Continuously monitor and optimize automated systems in line with business growth and evolving data needs.

5. Cross-Functional Coordination & Support

• Collaborate with Sales, HR, Finance, Operations, and other departments to understand reporting and data requirements.

• Provide support for ad-hoc analysis, custom reports, and special data requests.

• Act as a data partner to department heads for decision support and performance tracking.

6. Documentation & Compliance

• Maintain complete and updated documentation for MIS processes, reports, data models, automation logic, and system changes.

• Ensure compliance with company data governance policies and applicable data protection standards.

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System Development & Data Structuring Responsibilities

• Study and understand departmental workflows to evaluate how data is generated, processed, and utilized.

• Review existing manual and digital data systems to identify operational gaps, risks, and improvement opportunities.

• Recommend structured data models, reporting formats, and storage solutions aligned with business requirements.

• Coordinate with department heads to define data structures, access levels, and reporting standards.

• Implement new or upgraded data systems (Excel-based models, cloud platforms, ERP integrations) with minimal operational disruption.

• Design structured data formats and role-based access controls to ensure secure and organized data management.

• Train employees on newly implemented systems and provide post-implementation support.

• Monitor system performance, resolve issues, and continuously improve systems based on user feedback and organizational growth.

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Qualifications & Experience

• Bachelor’s degree in Commerce, Statistics, Computer Applications, or a related field.

• 3–5 years of experience in data analytics, reporting, or system automation roles.

• Strong analytical thinking, logical reasoning, and problem-solving abilities.

• High attention to detail with excellent organizational and documentation skills.

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Technical Skills (Must Have)

• Advanced Excel: Power Query, Power Pivot, VBA basics, Macros, Charts

• SQL: Complex joins, subqueries, CTEs, performance tuning

• Python or R: Data cleaning, analysis, automation (Pandas, NumPy, etc.)

• BI Tools: Power BI or Tableau (DAX, data modeling, dashboard optimization)

• Data Warehousing Concepts: ETL processes, OLAP, Star/Snowflake schema

Company Overview-

A venture-backed funded startup valued at 30.5 Million Dollars.

The team co-founders are both IIT-IIM Alumni with a strong professional background and are backed by some of the leading global and Indian funds and entrepreneurs.

Role Overview 

As a  Backend Engineer, you will be working closely with our core team in building products from scratch into large-scale platforms and solving business problems leveraging new and innovative technology. More than anything, we are looking for engineers that are eager to learn and build a meaningful company. We are a small team and encourage engineers to wear many hats

Responsibilities 

- Design and build highly reliable and performant applications that deliver a great user experience. 

- Own large technical deliverables and execute in a structured manner. - Take accountability for the overall health of the applications you build. - Platform components as libraries, utilities and promote reuse. 

- Be able to conceptualize and develop prototypes quickly 

Skills & Requirements 

▪ Work Experience between 1-3 years in large scale applications with the desire to work in fast-paced startups 

▪ Experience/Knowledge of Node.JS, Express.JS, AWS, MongoDB. 

•  Excellent Communication Skills.
• Working knowledge of React libraries such as Redux, Redux Thunk, Redux Saga, Redux Forms, Immutable etc.
• Highly proficient in JavaScript and ReactJs
• Good understanding of design libraries such as Material, Ant and Semantics etc.
• Basic understanding of front-end technologies, such as HTML5, and CSS3.
• Sound knowledge of Testing frameworks such as Jest, Enzyme, Mocha, Protector etc.
• Experience of writing unit, integration and E2E tests.
• Experience of integrating third party APIs.
• Good understanding of code versioning tools, such as Git.

Technical Requirement

• Candidate should have some expertise on Magento 2.X
• Software programming for Magento 2.X to build extensions, widgets, custom integrations
• Strong understanding of the Magento 2.X System Architecture, Design, Theming, Functionality, Enhancements, Configuration.
• Create and customize Magento 2.X themes including templates, layouts, CSS, Javascript, and other components of the front end of a Magento 2.X site
• Uses the Admin Panel to implement design-related system configuration and modify the appearance of specific pages (for instance, CMS, categories, and products)
• Use Business Processes in Magento 2.X such as Structure of catalog, indexes, promotions, price generation logic, Architecture of checkout, payment/shipment methods, sales/order processing
• Good knowledge of MVC/PHP/Ajax. Jquery, Json