About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Who You Are:
As the Manager of the Trial Experience Team, you will be at the forefront of having value driven conversations with customer-facing employees and leads. You will lead and develop your team, bringing strategic thinking and organization to the role. You will monitor and drive your team’s KPIs, thriving in a high-accountability environment and leveraging your expertise in managing individuals and teams.
As a passionate people leader, you will jump at the opportunity to create consistent business processes and support the team by guiding them toward their goals with the HighLevel platform. You will ensure exceptional engagement from the start of trials and foster a results-oriented, collaborative environment. By developing a team of knowledgeable experts, you will provide customers with strategic insights, ensuring their success and alignment with business strategies.
Roles & Responsibilities
What You’ll Be Doing:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
- Lead to ensure your team is successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures - measure and provide detailed analysis on success against team’s growth KPIs and metrics
- Support and identify process improvements and alternative solutions to drive team efficiency, productivity and engagement Being able to interpret data that translates into action to improve the team
- Conduct consistent and impactful performance conversations, conflict management, constructive/subjective feedback, and coaching with team members, leads, and managers while fostering a high-performance culture that inspires the desire to succeed
- Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted
- Crafting and delivering warnings and corrective action plans, as needed. Effectively build the morale of a group in a team setting that fosters the successful completion and achievement of team goals
- Effectively build the morale of a group in a team setting that fosters the successful completion and achievement of team goals
- Serve as an influential leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s success, and fostering a team culture of encouraging growth, innovation, and proactive problem solving
- Act as an escalation point for high severity customer and team member issues that arise from within the team, directly from customers, or from other HighLevel functions
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom
- Other duties may be assigned and/or modified as business needs change
What You’ll Bring:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Experience/Education/Certifications Required:
- Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred
- 5+ years of progressive experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred
- 3+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
- You are a true people manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- A strong technical aptitude to help our users succeed with the HighLevel software
- Strong collaboration, time-management and prioritization skills are critical to the success of this role
- The ability to build and maintain strong relationships internally with senior leadership, teams and customers
- Strong experience using data/analytics tools to solve problems, measure the impact of your work, develop new projects and drive demonstrable customer and team success
- Ability to collaborate and influence cross-functional teams and champion new concepts and ideas
- Demonstrated approach to problem solving and conflict management
- Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results
- Demonstrated experience to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports
- Ability to develop and maintain deep knowledge of customers, data, business, and markets
- Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral
- Experience working with and or ability to learn the use of various CRM Systems
- Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
- Working Knowledge of the following applications: Google Suite, Zoom, Facebook, Instagram, Slack, Linkedin and other social media
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
CUSTOMER OBSESSION
- Dedicated to ensuring team members act with customers in mind
- Empowers team members to utilize customer insights to drive & guide improvements for our product and services
- Strives to build a customer-focused culture by consistently ensuring customer expectations are met or exceeded
- Ensure your teams' customer commitments are met or exceeded
- Serves as a strategic partner to build, grow, and maintain long lasting customer relationships
DRIVE FOR RESULTS
- Drives self and team towards action oriented results
- Embraces and demonstrates inspirational leadership during times of ambiguity or change
- Seizes opportunities and is not fearful of acting quickly to address problems and challenges
- Coaches and motivates their teams to attain company KPI's
GOOD TO GREAT TEAMS
- Encourages the team to have learning opportunities to develop their skills
- Empowers the team to improve efficiencies as it relates to products, services and process improvements
- Fosters an environment of innovation and improvementChallenges the team to ideate on ways to "make the boat goes faster"
DO WHAT IS RIGHT
- Models high standards of honesty and integrity
- Takes ownership for all decisions regardless of the outcome
- Acts with the customer, team and company in mind
- Follows through on commitments and makes sure others do the same
DEVELOPING TEAMS
- Effectively develops, coaches and motivates their team members
- Creates a culture of appreciation by sharing wins and successes
- Ensure individual strengths and expertise are recognized and valued within the team
- Creates a climate in which people want to do their best by encouraging participation, input and driving the team towards solutions
- Focused on ensuring team goals are met or exceeded by empowering direct reports and holding them accountable for their KPI's
- Identify, develop, nurture and grow talent within the team
EEO Statement:
At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Subodh Popalwar
Software Engineer, Memorres
About HighLevel Inc.
The fastest growing all in one platform for SMB's and digital marketing agencies. CRM, Email, 2-way SMS, phone system, facebook, instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!
We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.
Some of the perks we offer
- 100 percent Remote
- Uncapped Leave Policy
- WFH Setup
- Champion Big Problems
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At AgileNinjas, we provide cutting-edge software services across the e-commerce logistics and energy sectors. We specialize in system integrations, connecting legacy systems with modern technologies. With clients across Europe and India, we are looking for a skilled Technical Project Manager to join our fast-paced and dynamic team.
Role Overview:
We are seeking a highly adaptable Technical Project Manager to take ownership of technical delivery, resource management, and client communication. This role requires a strong technical background and hands-on experience in development, coupled with management expertise to lead teams and deliver projects. You must be able to thrive in a small, agile company where flexibility and a hands-on approach are key.
Proficiency in PHP, Laravel, Java, REST APIs, GraphQL, ReactJS, Node.js, MySQL, NoSQL, MongoDB, CI/CD, and AWS is preferred. You will be responsible for code reviews, deployments, and overall project success.
Key Responsibilities:
- Technical Leadership & Code Reviews:
- Conduct code reviews to ensure best practices in quality, security, and performance.
- Mentor and provide technical guidance to development teams.
- Expertise in PHP, Laravel, Java, REST APIs, GraphQL, ReactJS, Node.js, and databases such as MySQL, NoSQL, MongoDB.
- Client Management:
- Serve as the main point of contact for clients.
- Convert client needs into technical deliverables.
- Provide updates and manage client expectations throughout the project.
- Resource & Task Management:
- Efficiently allocate resources and manage teams to optimize productivity.
- Oversee task planning and execution using Agile or Scrum frameworks.
- Coordinate cross-functional team efforts.
- Project Delivery & Deployments:
- Take full ownership of project delivery, from planning to deployment and post-launch support.
- Implement and manage CI/CD pipelines and deployment processes on AWS.
- Ensure timely and quality project completion.
- AWS Management:
- Manage AWS environments, ensuring scalability and cost-efficiency.
- Oversee cloud infrastructure and server configurations.
- Time & Task Prioritization:
- Manage team schedules and ensure that deadlines are met.
- Foster effective time management and prioritize tasks within the team.
- Flexibility in a Small Company:
- Adapt to the dynamic needs of a small company and wear multiple hats when needed.
- Be flexible in managing shifting priorities and demonstrate a hands-on approach to problem-solving.
Qualifications & Skills:
- 6-10 years of experience in IT development, with expertise in PHP, Laravel, Java, REST APIs, GraphQL, ReactJS, Node.js, MySQL, NoSQL (MongoDB).
- Strong experience with CI/CD pipelines, AWS management, and deployments.
- At least 2 years of experience in team and client management.
- Fluent in English with excellent communication and interpersonal skills.
- Proven ability to work in a small company environment, showing adaptability and flexibility.
- Immediate availability is highly preferred.
Why Join AgileNinjas?
- Work in a small, flexible, and agile environment with opportunities for rapid growth.
- Lead a talented and dedicated team on innovative projects.
- Enjoy a culture that emphasizes collaboration, learning, and career development.
Entrepreneurial Mindset
OpenSource Contribution
Solution/Problem Solving
StartUp
We are seeking a motivated and energetic Process Associate to join our team. You will play a crucial role in generating leads, initiating outbound calls, and promoting our services to potential customers. This role demands excellent communication skills, a positive attitude, and contributes to the overall growth of the organization.
Job Responsibilities
● Conduct outbound calls during the night shift to potential leads(data given by concretio team) in USA/UK to promote our products or services, and generate appointments.
● Introduce Concretio value added services and products.
● Hands-on experience using a dialer software.
● Determines Eligibility By Comparing Client Information To Requirements.
● Bring clients appointments with the business team.
● Maintains And Improves Quality Results By Adhering To Standards And Guidelines; Recommending Improved Procedures.
● Obtains Client Information By Making Telephone Calls; Interviewing Clients; Verifying Information.
Skills Required
● Excellent English Communication Skills.
● Basic Computer Knowledge.
● Min 2 year experience in Outbound Process (US/UK).
● Cold calling experience with sales and customer support background. ● Candidate having experience in International Bpo, Telecalling, Telemarketing, Telesales, International Sales, International Voice Process etc
Primary Customer Facing Responsibilities:
- Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
- Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
- Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing system.
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the appropriate internal team.
- Suggest improvements to processes and knowledge resources.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk, software product support, and customer service.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficient with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- Requires approximately 9 hours of work per weekday.
- Compensation is competitive and billed hourly.
- Opportunity for long-term growth and additional responsibilities within the organization.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Application and Selection Process:
Initial Application:
- Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.
Written Assessment:
- Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.
Virtual Interview:
- Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.
Onboarding and Training:
- Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.
About Inevolution
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.
We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Company Web : https://inevolution.in/
Responsibilities
- Designing and implementing the overall recruiting strategy.
- Interacting with stakeholders and clients for understanding requirements, drafting JDs, interviews and negotiating results (where necessary).
- Sourcing and attracting candidates by using databases, social media etc.
- Conducting interviews and filtering candidates for open positions.
- Negotiating salaries and joining dates.
- Onboarding.
JOB ROLE:
We are seeking a highly creative, multifaceted UX writer to join our diverse team to create visible and impactful change.
In this role you will help craft the voice and tone of our design system. As our UX writer you’ll focus on content strategy, writing, basic typography and layout.
This is a hands-on writing role and requires an individual who has a passion for distilling complex requirements into elegant solutions.
What you will do?
“Your main mission is to make digital interfaces easy to use.”
As a UX writer you will:
- Advocate for Extramarks and help shape product experience by crafting copy that helps users complete the task at hand.
- Set the tone for content and drive cohesive product narrative across multiple platforms and touchpoint.
- Guide the user through the digital experience in an intuitive manner, building a bridge between the user’s needs and the company’s goals.
- Work with multiple stakeholders including product managers, engineers and designers to help establish connective language and a unified voice.
What we are looking for?
“You use your gift for language to design intuitive, delightful product experiences that help users accomplish their goals.”
- Knowledge of usability, user-centered design, content strategy and a strong capacity for logical and creative thinking is required.
- A deep understanding of UX and how copy and design support each other. You are an advocate for clear, concise UI, and you champion writing and design that supports both the content and the user.
Preferred Education
- 3-5 years of experience living and breathing UX, and have held positions as a UX or UI Writer.
- A portfolio showcasing exceptional execution, from process to outcomes
- Excellent written and verbal communication skills.
- Bachelors/ Masters in Design, Marketing, Communications, Journalism or relevant field.
Kindly share your updated resume and sample work links for the reference.
Android Development
KotlinJavaApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business. The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortlessly manage all aspects of running large complexes seamlessly.
ApnaComplex is part of ANAROCK Group. ANAROCK Group is India's leading specialized real estate services company having diversified interests across the real estate value chain.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.
Key job responsibilities-
- Work on features with end-to-end ownership of design, development, testing and take it to production.
- Working directly with developers and product managers to conceptualize, build, test, and release products.
- Work on bug fixing and improving application performance.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Optimizing performance for the apps and keeping up to date on the latest industry trends in the mobile technologies.
Qualifications-
- Minimum of 1+ years of experience in Android Development
- Strong experience in Kotlin.
- Good understanding on using networking libraries like Volley, Retrofit, OKHttp and jetpack libraries
- Strong knowledge of computer science, algorithms, data structures and design patterns.
- Hands-on experience with Android’s debugging, unit testing, app security, and performance optimization tools.
- Experience with third-party libraries and APIs
- Solid understanding of the full mobile development life cycle.
- Proficiency at object-oriented programming and multi-threading
- Experience with data storage using SQLite, Room
- Experience in creating custom components
- Familiarity with Git and Continuous Integration
Locations: Bangalore
Quick Glances:
- https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
- https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
- https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page
ANAROCK Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
Machine Learning (ML)
Data ScienceThis person MUST have:
- B.E Computer Science or equivalent.
- In-depth knowledge of machine learning algorithms and their applications including practical experience with and theoretical understanding of algorithms for classification, regression and clustering.
- Hands-on experience in computer vision and deep learning projects to solve real world problems involving vision tasks such as object detection, Object tracking, instance segmentation, activity detection, depth estimation, optical flow, multi-view geometry, domain adaptation etc.
- Strong understanding of modern and traditional Computer Vision Algorithms.
- Experience in one of the Deep Learning Frameworks / Networks: PyTorch, TensorFlow, Darknet(YOLO v4 v5), U-Net, Mask R-CNN, EfficientDet,BERT etc.
- Proficiency with CNN architectures such as ResNet, VGG, UNet, MobileNet, pix2pix, and CycleGAN.
- Experienced user of libraries such as OpenCV, scikit-learn, matplotlib and pandas.
- Ability to transform research articles into working solutions to solve real-world problems.
- High proficiency in Python programming knowledge.
- Familiar with software development practices/pipelines (DevOps- Kubernetes, docker containers, CI/CD tools).
- Strong communication skills.
Experience:
- Min 2 year experience
- Startup experience is a must.
Location:
- Remote developer
Timings:
- 40 hours a week but with 4 hours a day overlapping with the client timezone. Typically clients are in the California PST Timezone.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
We are looking for an experienced and creative Digital Head to join our team. You will be responsible for developing and implementing our Social Media strategy in order to increase our online presence and improve our marketing and sales efforts. You will be working closely with the Marketing and Sales departments.
Responsibilities
- Develop, implement and manage our social media strategy
- Define most important social media KPIs
- Manage and oversee social media content
- Measure the success of every social media campaign
- Stay up to date with the latest social media best practices and technologies
- Use social media marketing tools
- Attend educational conferences
- Work with copywriters and designers to ensure content is informative and appealing
- Collaborate with Marketing, Sales, and Product Development teams
- Monitor SEO and user engagement and suggest content optimization
- Communicate with industry professionals and influencers via social media to create a strong network
- Hire and train others in the team
- Provide constructive feedback
Requirement
- Experience : 3-6 Years
- Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+, and other social media best practices
- Education: Any degree
- Excellent multitasking skills
- Proficient in English
Javascript
AngularJS (1.x)
Amazon Web Services (AWS)MongoDB
Follow CutshortSubodh Popalwar
Software Engineer, Memorres