· Work Experience: 7+yrs
Technical Expertise
Must Have Skills:
· Proven experience as a Fusion Technical Consultant with strong expertise in Oracle Integration Cloud (OIC),
· Strong hand on experience generating BI reports (strictly Mandatory)
· Proficiency in Java, PL/SQL, Web Services, and other relevant programming languages.
· Strong problem-solving skills and the ability to troubleshoot complex technical issues independently.
· Prior experience in a customer-facing technical support role is a plus resolving P1/P2 tickets in a close deadline.
· Hands-on experience with Oracle Fusion Middleware technologies, including Oracle SOA Suite, Oracle Service Bus, and ADF.
· Excellent communication skills, both written and verbal, to effectively interact with clients and team members.
· Oracle certifications in Fusion Middleware and OIC are highly desirable.
Good To Have Skills:
· Good to have functional knowledge of AR, AP, GL,CM, Expense, FA, Procurement side.
Key Responsibilities:
· Collaborate with clients to understand their technical requirements and challenges related to Oracle Fusion applications and Oracle Integration Cloud (OIC).
· Provide expert-level support and troubleshooting for technical issues, system outages, and integration bottlenecks in a timely and efficient manner.
· Diagnose and resolve complex technical problems related to Fusion applications, OIC integrations, interfaces, and extensions.
· Perform root cause analysis and implement preventive measures to avoid future technical glitches.
· Collaborate with cross-functional teams, including developers, functional consultants, and business analysts, to ensure seamless integration and functionality.
· Develop and maintain technical documentation, including troubleshooting guides, best practices, and solution implementation details.
· Participate in regular status meetings with clients to address support requests, provide updates, and offer recommendations for process improvement.
· Stay updated with the latest releases, patches, and updates related to Oracle Fusion applications and OIC.
Professional Attributes:
· Flexibility
· Willing to work in shifts
· Willing to learn attitude
· Work location: Chennai/WFH