Sales Coordiantor

Your Mission: The Role

solving for better.

You are a reliability-owning, hands-on solver. Not just a "break-fix engineer."

As a DRI (directly responsible individual) for our clients' most critical systems, you’ll be the go-to expert within the squad that ensures their environments are secure, reliable, and optimized 24/7. You will deliver measurable impact – improved uptime, faster response times, and real cost savings. Not just closed tickets. Not just alerts. Real outcomes you engineer yourself.

You will lead the charge on technical execution, from complex troubleshooting and root cause analysis to engineering proactive, automated solutions. This role is about building the future of reliable cloud operations and shipping it into today's production environments.

Your Responsibilities

what you will wake up to solve.

This isn’t a “manage tickets” role. You are the architect, the executioner and the DRI for our Cloud Managed Services GTM, deploying solutions that turn operational noise into hardened outcomes. Here’s how you’ll make your mark:

• Own Service Reliability: You will be the go-to technical expert for 24/7 cloud operations and incident management. You'll ensure strict adherence to SLOs by getting your hands dirty, leading high-stakes troubleshooting to deliver a superior client experience.
• Engineer the Blueprint: You'll translate client needs into scalable, automated, and secure cloud architectures. You will write and maintain the operational playbooks and Infrastructure as Code (IaC) that your squad uses every day.
• Automate with Intelligence: You'll lead the charge from the keyboard to futurify our operations. You'll embed AI-driven automation, predictive monitoring, and AIOps into core processes to eliminate toil and preempt incidents.
• Drive FinOps & Impact: You'll own the technical execution of the FinOps framework. You will continuously analyze, configure, and optimize cloud spend for clients through hands-on engineering.
• Be the Expert in the Room: You'll share your knowledge through internal demos, documentation, and technical deep dives, representing the deep expertise that turns operational complexity into business resilience.
• Mentor & Elevate: You will be a technical mentor for your peers. Through code reviews and collaborative problem-solving, you'll help build a high-performing squad that lives the “Always Hardened” mindset.

Experience & Relevance

We are looking for future technology leaders, not just coders. We value raw intelligence, analytical rigor, and an obsessive passion for technology over any prior experience.

• Cloud Operations Pedigree: 3+ years of experience in GCP cloud infrastructure, with a significant portion in a cloud managed services.
• Commercial Acumen: Proven track record of building and scaling a net-new managed services business.
• Client-Facing Tech Acumen: 2+ years of experience in a client-facing technical role, acting as the trusted advisor for cloud operations, security, and reliability.

Functional Skills:

• Service Delivery Mindset: A deep understanding of MSP business models, SLAs, and the importance of client satisfaction in an operational context.
• Client Engagement: Ability to ask appropriate questions to get to the heart of an operational issue and win trust with stakeholders.
• Cross-Functional Catalyst: Thrive in multi-disciplinary teams, bringing together operations, security, and development teams.
• Repository builder: Creates reusable frameworks, IaC modules, and operational playbooks for scale.

Join the ‘real solvers’

ready to futurify?

If you are excited by the possibilities of what an AI-native engineering-led, modern tech consultancy can do to futurify businesses, apply here and experience the ‘Art of the possible’. Don’t Just Send a Resume. Send a Statement.

Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

SR Universe Tech is Hiring for - HR Executive - Talent Acquisition !!!

Job Title: HR Executive - Talent Acquisition (0-3 Years Experience)

Department: Human Resources

Location: Salem

Job Type: Full-time

We are looking for a dynamic HR Executive - Talent Acquisition with 0-3 years of experience to support our recruitment process. The ideal candidate will be responsible for sourcing, screening, interviewing, and onboarding candidates while ensuring a seamless hiring experience. This is a great opportunity for freshers or early-career professionals to grow in HR and talent acquisition.

Key Responsibilities:

1. End-to-End Recruitment:

Assist in job posting on various job portals ( LinkedIn, Indeed, Monster, Job Hai, Many jobs).

Source candidates through databases, social media, referrals, and job portals.

Screen resumes and conduct initial phone to assess candidate fit.

Schedule and coordinate interviews with hiring managers.

2. Candidate Engagement & Interviewing:

Conduct first-level interviews to evaluate skills, experience, and cultural fit.

Provide a positive candidate experience throughout the hiring process.

Maintain regular follow-ups with candidates and hiring teams.

3. Job Portal & Database Management:

Manage and update job postings on multiple platforms.

Maintain an organized candidate database for future hiring needs.

Track recruitment metrics (time-to-fill, source effectiveness).

Skills

Education: Bachelor’s degree in HR, Business Administration, or related field.

Experience: 0-3 years in recruitment/talent acquisition (freshers with relevant internships are welcome).

Technical Skills:

Familiarity with job portals ( LinkedIn, Indeed, Monster, Job Hai, Many jobs).

Basic knowledge of ATS (Applicant Tracking Systems) is a plus.

Proficiency in MS Office (Excel, Word, Outlook).

Soft Skills:

Strong communication and interpersonal skills.

Ability to multitask and work in a fast-paced environment.

Good negotiation and persuasion skills..

ROLES AND RESPONSIBILITIES 

● Understand the business and the potential to promote the business and brand.

● Analyzing market and sales information

● Identification of prospective clients.

● Preparing a go-to marketing strategy on digital, social media and print media

● Set up a Brand identification strategy and execution plan

● Research competitive products by identifying and evaluating product characteristics,

market share, pricing, and maintaining research databases.

● Tracks product line sales and costs by analyzing data and reviewing the competitors

reach

● Supports sales staff by pre-sales tasks, providing sales data, market trends, forecasts,

account analysis, new product information; relaying customer service requests

● Follow up with Clients through the CEO's contacts

● Website maintenance and press releases

● Marketing collateral – creation and maintenance and presentations

● E – campaign coordination

● Setting up tracking systems for marketing campaigns and online activities

● Reporting to management on marketing and sales activities

Must Haves:

● A marketing professional with a BBM/MBA in marketing

Must Haves:

● A marketing professional with a BBM/MBA in marketing.

● 4+ years of relevant experience.

● Academics from the city, where communication skills both written and spoken are

excellent.

● A dynamic professional who is very articulate, driven, and creative.

● Someone who understands the fundamentals of marketing (the 4P’s) as a foundation.

● The incumbent needs to be an expert in digital marketing that includes

a. Designing and conceptualizing visual aids – LinkedIn banners, videos, etc

b. Written skills to create thought leadership posts, blogs, etc

c. Content management to work around the products on digital mediums

d. An expert in LinkedIn and other digital tools

e. Google and derivatives

f. Website and traffic generation

g. Market research and campaigns

h. Ability to work independently as well as in a team environment

We are seeking a Senior Software Engineer (.NET, HTML5, and CSS) to join our team.

Responsibilities:

• Full stack development of web applications including projects ranging between data tiers, server-side, APIs, and front-end.
• Solve moderate to complex problems with minimal guidance and support.
• Help guide the progress of projects and tickets through the use of TechDev’s project and task management systems.
• Participate in release planning, support the success of released projects.
• Propose architectural directions when involved in planning projects.
• Ensure documentation and communication needs for projects are satisfied.
• Provide research, prototyping, and product/library exploration as requested – helping the TechDev team choose the best fits for technology.
• Production of automated testing as needed (including unit tests and end-to-end testing).
• Monitor the quality and security of projects with the use of static code analysis tools such as SonarCube.
• Respond to, troubleshoot, and resolve defects and outages in WLT software. This includes being able to respond to emergencies quickly if needed.
• Mentor and provide guidance to other Developers, perform constructive code reviews.
• Learn continuously and stay up-to-date with trends, technologies and direction in the technology industry and help surface. recommendations for Tech Dev, its processes, and its projects.
• Understand and display WLT’s values.
• Other duties as assigned.

Requirements:

• Ability to produce responsive and mobile-first front-ends using modern best practices and frameworks.
• Proficiency in technologies including but not limited to:.NET, HTML5, CSS, JavaScript, Angular, Svelte, SQL and non-relational DBs.
• Ability to be pragmatic in decision-making
• Comfort with implementation and management of packages and libraries to enhance software products (eg. Tailwind, PrimeNG, and others).
• Ability to juggle multiple priorities and respond dynamically as priorities change.
• Demonstrate a passion for learning new technologies and staying current.
• Strong time management capability, ability to estimate project scopes accurately, and adhere to timelines.
• Understands the “Big Picture” and has an entrepreneur way of thinking.
• Detailed knowledge of various browser capabilities, technologies, and good web design practices.
• Comfortable both architecting and implementing solutions through a team.
• Understanding the fundamentals of behind a scalable application.
• Familiar with various design and architectural patterns.
• Fluent with modern DevOps patterns.
• Strong communication and collaboration skills.
• Ability to uphold WLT values.

Experience:

• 10+ years hands on experience building dynamic web application using:.NET C#, JavaScript, CSS, Web APIs
• Experience with JavaScript front end frameworks such as Angular or Svelte
• Strong mentoring and interpersonal skills are required
• Experience with working on an agile development team
• Good understanding of databases, tools and techniques used for object to relational mapping, experience in performance tuning. Experience in technologies such as Microsoft SQL Server, SQL Azure, Entity Framework, other ORMs, and non-relational data stores.
• Experience integrating off-the-shelf solutions, understand build vs. buy decisions
• Experience with Azure DevOps, GIT, and Visual Studio for task and source code management – including CI and GIT branching strategies
• Experience with Microsoft Azure or similar cloud platforms
• Proficient in object-oriented design and development. Knowledge of common architectural patterns, SOLID principals, OWASP top-ten, and industry accepted best practices.
• Experience with Education technology and Learning Managements Systems (LMSs) a plus

Education or Certification:

• Bachelor’s degree in computer science, software development or equivalent experience.

Benefits:

• Work Location: Remote
• 5 days working

You can apply directly through the link: https://zrec.in/1lunY?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

We are looking for an HR Manager with outstanding people skills to manage our personnel and ensure that our human resources programs and initiatives are effective, efficient, and aligned with overall business objectives. The ideal candidate for this role should possess a high work ethic, excellent communication skills, knowledge of labour regulations and HR practices, strategic thinking abilities, strong organisational skills, and excellent interpersonal skills.

Responsibilities:

Provide professional leadership, support, and development to HR staff, in order to increase knowledge, share best practices, and ensure that relevant professional standards are met.

Advice and strategies on the development of effective employment policies across the company.

Take a lead role in transforming and strengthening the organisational culture, ensuring that the company values and approach are displayed.

Ability to handle Employee Relations issues end to end.

Coordinate playbooks for annual HR activities such as compensation planning and open enrolment.

Handle a team of recruiters and end-to-end IT recruitment.

Parse specialised skills and qualifications to screen IT resumes

Perform pre-screening calls to analyse applicants’ abilities

Interview candidates combining various methods (e.g., structured interviews, technical assessments and behavioural questions)

Coordinate with IT team leaders to forecast department goals and hiring needs

Craft and send personalised recruiting emails with current job openings to passive candidates

Participate in tech conferences and meetups to network with IT professionals.

Required Skills:

Good knowledge of employment regulations.

Proven work experience as a Technical Manager or Manager 

Hands-on experience with various interview formats (e.g., phone, Skype and structured)

Technical expertise with an ability to understand and explain job requirements for IT roles

Familiarity with Applicant Tracking Systems and resume databases

Solid knowledge of sourcing techniques (e.g., Job portals and Boolean search)

Excellent verbal and written communication skills, Solid understanding of HR practices and labour legislation.

We will share our workload as a team and we expect you to work on a broad range of tasks. Here’s are some of the things you might have to do on any given day:

• Developing APIs and endpoints for deployments of our product
• Infrastructure Development such as building databases, creating and maintaining automated jobs
• Build out the back-end to deploy and scale our product
• Build POCs for client deployments
• Document your code, write test cases, etc.