Business Development Executive

Job Title: Sales & Customer Support Executive (Voice Process)

Company Brand Name: BikeFixup

Location: Faridabad

Work Mode: Work from Office

Working Days: 6 Days a Week (Rotational Off)*

Key Responsibilities:

Sales Responsibilities:

Achieve monthly sales targets for memberships.

Conduct outbound and inbound calls to pitch plans and convert inquiries into sales.

Provide detailed product knowledge and promote BikeFixup’s services effectively.

Maintain and update lead databases, ensuring timely follow-ups.

Prepare daily/weekly sales reports and analyze customer feedback.

Collaborate with the operations team for seamless service delivery.

Customer Service & Support Responsibilities:

Handle customer inquiries and resolve issues promptly with a professional attitude.

Ensure customer satisfaction by providing clear, accurate, and empathetic communication.

Assist customers in booking services and guide them through the process.

Address complaints or concerns and escalate unresolved issues to the appropriate team.

Follow up with customers post-service to ensure a high level of satisfaction and identify areas for improvement.

Qualifications & Skills:

Education: Minimum graduates preferred.

Experience: Minimum 1 year in sales or customer service roles with excellent communication skills.

Skills:

Strong communication skills in Hindi & English.

Persuasive abilities and a target-driven mindset.

Empathy and problem-solving skills for customer support.

Basic computer knowledge for lead tracking and reporting.

Benefits:

Fixed salary + performance-based incentives.

Training and growth opportunities in a premium two-wheeler service brand.

Opportunity to build a rewarding career in a fast-growing industry.

Job description

As a Business Development Executive, you will be responsible for driving the company's growth by identifying new business opportunities, building strong client relationships, and promoting the company's IT services and solutions. Your primary focus will be on expanding the customer base and fostering long-term partnerships.

Position Name: BDE (Business Development Executive

Required Experience: 1 to 4 years

Working Mode: Working From Office (on-site)

Location: Ahmedabad Gujarat (Prahlad Nagar)

No of Position: 4+

Must have:

• Lead Generation and Management
• Client Communication, Relationship Handling
• Sales Strategy Development
• Negotiation and Closing Skills, Market and Industry Knowledge
• Time Management and Organization
• Analytical and Problem-Solving Skills
• Technical Proficiency
• Adaptability and Resilience
• Collaboration and Customer-Centric Approach
• CRM experience
• Experience in the complete sales cycle including deal closing

Roles & Responsibilities :

• Conduct market research to identify potential clients and business opportunities.
• Generate leads through online research, networking, and cold calling.
• Contact potential clients via email, phone, and social media to introduce our products and services.
• Assist in setting up and attending client meetings and presentations.
• Support the sales team with proposals and presentations.
• Maintain and update the CRM system.
• Build and maintain strong client relationships.
• Prepare regular sales activity reports

Skills :

• Required Excellent Communication with verbal and written skills
• Candidate should require experience in Domestic and International domains.
• Relationship Building & Market Research analysis.
• Candidate should be problem-solving and can work independently
• Customer Relationship Management.
• Experience with client handling, client management, and closing the deal.
• Lead Generation and cold calling experience will be preferable.

Qualifications:

Bachelor's degree in BTech, MCA, BCA, MTech, MBA, BBA Pass out can apply.

Benefits:

• 5 days working Culture
• Team Outing and Team Building Activities
• Soft Skills Development Training and sessions
• Leave Encashment
• Flexible Working Hours
• Employee Engagement Activities
• Get a chance to work on Latest Technology
• Open Communication Policy
• No laid off during covid 19 time
• Job Security and Stability

50%   Solution Definition, Confirmation, and Development

•   In depth knowledge of SAP IBP solution development in multiple modules (DP/SP/IO) with an ability to support solution deployment considering best practices

•   Ability to drive the business need discussions and mapping the requirements to SAP IBP system and design the process

•   Key contact for the vendor partners of IBP application

•   Support end-to-end application architecture integrity and the functional relationship across multiple projects and applications 

•   Identifies key integration requirements to other solutions, understands the end-to-end flow of data, and ensures the integrity of data as it moves across the solution landscape

•   Develops conceptual designs and solution blueprints

•   Provides support and consultation for detailed design, deployment, testing and production support.

•   Responsible for maintaining solution integrity through the course of the project including controlling scope, managing solutions for change requests and clarifying solution capabilities during all delivery phases

•   Acts as part of the broader Cargill Architecture community to define and execute architecture processes.

•   Partners with the Center-Led Portfolio Solution Architect(s) to understand the application architecture for all capabilities within the OSC portfolio (meaning the application portfolio, key APIs, transactions, etc.) and the associated roadmap 

•   Ensures region application architecture aligns with portfolio architecture and Enterprise Architecture standards/principles

30%   Business Partnership

•   Work with regional BRMs and businesses to establish clear connections between business goals and strategies and the process, data, and technology investments required to achieve them.

•   Collaborate with internal teams and external stakeholders to resolve issues, troubleshoot errors, and optimize performance

•   Responsible for the definition of the architecture and technology opportunities of the application based on new and emerging technologies. Independently establish priorities and strategies, ensuring they are consistent with business goals and economic viability.

20%   IT Innovation & Delivery

•   Drives improvement of architecture methodologies and services. Supports implementation, improvements, and proper utilization of architecture tools. Ensures the quality of architecture assets, and keeps them up-to-date. Develops and maintains architecture metrics. 

•   Continuous Improvement: Stay abreast of SAP IBP enhancements, upgrades, and new features. Proactively propose and implement improvements to existing processes leveraging new functionalities.

•   Maintain knowledge of industry trends and utilize this knowledge to educate both IT and the business on opportunities to build better target architectures that support and drive business decisions.

•   Assist in the design of new testing methods and resolves routine and non-routine technical issues with minimal assistance. With minimal guidance, monitors systems capacity and performance.

Roles and Responsibilities 

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in Angular/React

2) Hand on Node.JS./Express JS 

3) Database : MongoDB 

4) Experience in Java Script, Typescript. 

5) Experience working in an Agile environment. 

6) Good communication skills.

We are now looking for,

Senior SW Developer – IoT Platform Development

to join the team of experts at the KONE Services & Solutions R&D. You will work together with other professionals to develop advanced KONE digital solutions that leverage the latest in cloud and connectivity technologies.

You are a cloud development expert who is passionate about designing and implementing solutions for our connectivity solutions. You are familiar with the software development patterns and can turn the architectural plans to concrete SW designs. You understand and appreciate the modern SW development practices. You work at your best when you are working with people, and you enjoy helping others.

You will work in a key role inside our Agile SW development team. Your closest colleagues will be other developers, test professionals and the PO of the team. You will be part of KONE Technology and Innovation unit’s IoT Tribe.

Main responsibilities include,

• Producing more efficient software designs for new features in our IoT platform tribe
• Developing clean and efficient code based on the specifications.
• Unit and Integration Testing for the developed code and integrate with code coverage tools.
• Verify and deploy programs and systems
• Recommend and execute improvement for the existing offerings from the IoT platform.
• Create technical documentation for reference and reporting.
• Participating in knowledge sharing and demos

To be successful in this role,

• Having a degree in Computer Science or equivalent with minimum 5+ years of relevant working experience.
• More than 3 years proven experience in developing high volume scalable cloud solutions utilizing platforms like Amazon AWS with IoT domain.
• Having hands on development experience with Java, Node JS and TypeScript.
• Experience working with MVC, WEB API, RESTful services with IoT domain

• Team player with capabilities to take the lead and develop own competencies around the core knowledge is a must.
• Understanding of React JS is an added advantage.

• Strong experience with Serverless Cloud Compute Services with AWS or Azure

• Experience in working with AWS platform and its core services like Lambda, CloudWatch, CloudFormation, CDK, SQS, S3 etc., or its equivalent Azure services
• Understanding of Serverless design, network security, cloud design patterns, high availability and secure systems.

• Hands on experience with both SQL and No-SQL databases.
• Experience on DevOps ways of working with good understanding on CI/CD

What you need to have:

Skills & Qualifications:

1. At least 4+ years of user interface design experience, designing visual language systems  for digital products and services 
2. Exceptional graphic design skills 
3. Strong and flexible skills in Visual design and Interaction design 
4. A passion for creating products that resonate on an emotional level 
5. Knowledge of user interface design processes and methodology, particularly as applied  to web-based applications 
6. Exceptional design talents with a stylistic breadth that demonstrates sensitivity to the  diverse subject matter—from product interaction to software tools and applications to  the web 
7. Self-motivation, excellent communication, an open mind, the ability to thrive in  multidisciplinary teams, and the skills to balance great design with short deadlines 
8. A love of collaboration and learning 
9. A fearless and positive attitude 
10. Successfully communicate conceptual ideas, detailed design, and design rationale, both  verbally and visually.  
11. Designing pixel-perfect interfaces with high attention to detail.   
12. Bachelor's degree in graphics design, interaction design, fine arts, communication  design or a related design discipline 
13. Can be a self-made designer with a proven track record 
14. Proficiency with design and prototyping tools such as Photoshop, Illustrator, Sketch, and InVision 
15. Experience in designing motion graphics will be helpful  
16. A good understanding of information architecture, interaction design, usability analysis,  and user-centered design. 

Perks:

1. Learning: As a fast paced startup, you get to learn fast. 
2. Team: Get to work with an awesome team of Engineers, Data Scientists and Product Managers. 
3. Mission: Get to see the impact of your work in helping millions of users get access to healthcare 
4. Workplace - easy access & comfortable office, near heart of Bangalore @Diamond District, Indira Nagar [https://www.youtube.com/watch?v=k5stK6y6atY" target="_blank">https://www.youtube.com/watch?v=k5stK6y6atY ] 
5. Ownership - Individually responsible for the complete work.

• BS/MS in Computer Science or Engineering.
• 8+ years of experience in software development in an object-oriented language such as Java, .NET or Node.Js
• Exceptional design, coding, and problem-solving skills, with a bias for architecture at scale.
• Experience with HTML5, JavaScript, TypeScript, front-end technologies like AngularJS, Redux / React and upcoming web technologies.
• Real-world experience developing large scale commercial services with robust performance, resiliency, and telemetry, delivered both Online and OnPrem.
• Strong knowledge of computer science, algorithms, and design patterns.
• Ability to appreciate complex problems with a thorough design.