Senior Sales Manager / Sales Lead

Frontline Sales Lead

Location: Mumbai or Delhi (Remote)

Experience: 4+ years in B2B Sales (Insights or Market Research preferred)

We are looking for a doer. Someone who opens new doors, holds the right conversations, and closes meaningful partnerships.

You will lead from the front. Spot opportunities, engage decision-makers, and own the journey from first contact to signed deal.

We are not hiring a coordinator. We are hiring a hunter/closer. Someone with agency.

Note: This role involves travel within India and abroad for pitches, conferences, and client meetings.

Role Description

This is a full-time on-site role for the Head of Artificial Intelligence at KGiSL Educational Institutions, located in Coimbatore. The Head of Artificial Intelligence will be responsible for overseeing and developing AI strategies and initiatives. Daily tasks include leading AI research projects, developing innovative AI solutions, managing a team of AI professionals, and collaborating with various departments to integrate AI methodologies into different functions. The role also involves staying current with industry advancements and ensuring compliance with ethical and regulatory standards.

Qualifications

• Strong background in Computer Science and Data Science
• Extensive experience in Pattern Recognition, Natural Language Processing (NLP), and Computer Vision
• Proven leadership and team management skills
• Excellent problem-solving and analytical skills
• Advanced degree Master's in a related field
• Strong communication and collaboration skills
• Experience in the educational sector is a plus
• 8 Years of experience in Artificial Intelligence

Job Description

Den monk is hiring for a Tele-sales Executive at its own office in Janakpuri, New Delhi. The job roles and responsibilities are given below:

·        Initiate Outbound Calls to Potential B2B Customers Using Established Sales Scripts and Strategies to Generate Leads and Close Sales Deals.

·        Identify Business Needs and Provide Accurate Information About Products Including Features, Benefits, And Pricing, While Understanding the Customer's Industry, Market, And Pain Points.

·        Develop and Nurture Relationships with Potential Customers, Understand Their Business Requirements, And Provide Tailored Solutions to Meet Their Needs.

·        Conduct Research to Identify and Target Potential B2B Customers, Including Market Segments, Industries, And Geographic Regions.

·        Follow Up on Leads and Inquiries Received Via Phone, Email, Or Other Communication Channels in A Timely and Professional Manner.

·        Stay Updated on Product Knowledge, Industry Trends, And Competitor Activities to Effectively Position Products or Services in The B2B Market. Prepare and Present Sales Proposals, Negotiate Pricing and Contract Terms, And Close Sales Deals.

·        Qualifications and Requirements: Bachelor's Degree in Business, Marketing, Or A Related Field, With Relevant Experience in Inside Sales and business development.

·        Preferably in A B2B Environment. 

 Technical Customer Support

• Ability to work in team environment
• Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
• Ability to work flexible hours ,including evenings and weekends.
• Earlier experience into chat and call support process.(Technical support experience)
• Customer oriented approach and ability to adapt different situations 
• Hands on experience on MS office suite.
• Ability to multitask and problem solving skills
• 0-2 years of experience 
• Excellent communications skills written and verbal.

Responsible for :

1. Respond to customer queries via chat or phone in a timely and professional manner.
2. Proactively responding on tickets or issues.
3. Resolve customer queries or issues with required solutions 
4. Coordinate with internal teams for query resolution.
5. Provide required information about products and services offered by Provakil.
6. Update customer information and issue details in ticketing platform
7. Analysing the challenges faced by clients and passing the details to technical team.
8. Should be aware of product feature updates.
9. Flexible in working shifts

Requirement: 

1. Respond to customer queries or technical issues via email in a timely and professional manner.
2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
3. Should have knowledge of API integration, cloud based tool.
4. Interact with cross team to get the issues resolved.
5. Hands on experience on CRM or any ticketing system.
6. Should be able to lead meetings and training sessions.
7. Worked in customer facing environment.
8. Troubleshoot technical issues at level 1 and level 2 .
9. Handled customer escalations and worked on escalation matrix 
10. Provide weekly status on ticket received and resolved 

Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.

Bachelor’s degree in CS or IT or related field.

Is software engineering your passion? Are you always hungry for challenges? Do you like to take risks?  Do you always crave to learn more and more? Do you like to help others solve their problems? Do you like to solve complex problems by simple methods?

• Culture to promote learning and growth by relentless focus on innovation.
• A team of aces to work with.
• Streamlined engineering processes woven around Agile methodology with the help of tools.
• Design led engineering focus.
• Opportunity to work on B2B and B2C products in various domains like healthcare & education.
• Opportunity to work on cutting edge technologies like IoT, Azure, AWS, Power BI, ML, Data Analytics etc.

• At least 4 years of experience in software development.
• High proficiency of OOP.
• More than 3 years of writing code in C#.
• Strong knowledge of SQL, writing stored procedures and advanced aggregation concepts in SQL.
• Expertise in web application development using ASP.NET MVC and creating Web APIs on .NET Core.
• Proficiency in modern Javascript (ES6 and up) and/or Typescript.
• At least 1 year experience in Angular. 
• Experience with developing applications for Azure PaaS will be preferred.
• Ability to troubleshoot and debug applications for functional and common problems.

• Working experience with Scrum methodology.
• Good written and Verbal Communication Skills.
• Understanding of commonly used design principles and design patterns.
• Working experience in writing automated unit tests using MSTest or any other similar framework

Must possess strong customer service skills

Excellent written and verbal communication

Must have good negotiation skills and must be able to create good presentations

Must have excellent interpersonal skills and must be detail-oriented and an active listener

Ability to work under pressure

Should have your own laptop / Vehicle Ability to think pro-actively to attain the task assigned. Employee support is highly required to stay a long period with the company.

A passion for sales & willing to visit the client's place on a daily basis.

Be ready to take a survey of the project by home.

Daily visit a minimum of 25 outlets and 25 home visits Explaining product benefits

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Prepares reports by collecting, analysing, and summarizing information.
• Creating his own network by recruiting candidates and make them understand business plan.
• observe the issues related to stockpoint and customer & trying to provide the solutions to it.
• Contributes to team effort by accomplishing related results as needed.