Business Development Associate

Role Description

This is a full-time client facing on-site role for a Data Scientist at UpSolve Solutions in Mumbai. The Data Scientist will be responsible for performing various day-to-day tasks, including data science, statistics, data analytics, data visualization, and data analysis. The role involves utilizing these skills to provide actionable insights to drive business decisions and solve complex problems.

Qualifications

• Data Science, Statistics, and Data Analytics skills
• Data Visualization and Data Analysis skills
• Strong problem-solving and critical thinking abilities
• Ability to work with large datasets and perform data preprocessing
• Proficiency in programming languages such as Python or R
• Experience with machine learning algorithms and predictive modeling
• Excellent communication and presentation skills
• Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Statistics, Data Science)
• Experience in the field of video and text analytics is a plus

Experience: 3.5 - 5 years

Description :

- Very good experience in design and development on UI front end Technologies.

- Minimum 3+ Years of web application development using HTML 5, CSS3, Bootstrap, JavaScript.

- Experience in development of Angular 2/4/6.

- Expertise in Responsive web design, HTML5, and CSS pre-processors SASS and LESS

- Good in UML, OOPS, design principles and patterns, architectural trends and data modeling.

- Strong in JavaScript (object oriented concepts) & JavaScript optimization

- Experience on JavaScript frameworks such as AngularJS, ReactJS, NodeJS etc.

- Ability to convert Wireframes in to UI design

- Good designing capabilities using Bootstrap framework, SEO and using strategies for cross-platform design initiatives with a 360-degree digital design

- Strong experience with debugging skills and fixing Cross Browser Compatibility issues and Optimization for web by using best practices

- Good Communication

- Good knowledge of quality standards and best practice

• Creates marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules
• Understanding of SEO and web traffic metric
• Social Media Strategist using social media for brand awareness and impressions
• Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices
• Critical thinker and problem-solving skills
• Collects customer data and analyses interactions and visits, plus uses this information to create comprehensive reports and improve future marketing strategies and campaigns
• Reports progress to senior marketing management
• Grows and expands company social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, LinkedIn, Twitter, and Instagram
• Researches and monitors activity of company competitors
• Creates and distributes engaging written or graphic content in the form of e-newsletters, web page and blog content, or social media messages
• Provide constructive feedback
• Ability to interact with varied cultures
• Energetic, Confident, and Motivated & Self- driven

• Job Type: Full-time
• Experience: 3+ year
• Working Days: Mon to Sat (Except 1st, 3rd and 5th will be have off)
• Salary: Up to 35K
• Work Location: 801, Anand Mangal 3 opp. core Biotech, Rajnagar club Lane, Nr. Municipal school Ambawadi Ahmedabad Gujarat- 380006

Responsible for the overall direction, coordination, implementation, execution, control and completion of specified projects ensuring consistency with project management governance.

• Overseeing the total project list and in particular the key critical projects
• Sharing project status with senior management on a regular basis
• Resolves complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes.
• Full ownership for one or more processes, reports, procedures or products, and may also be considered analytical or procedural experts representing a unit or team on cross-function process or project deliverables.
• May supervise day-to-day work of junior level employees, but will not typically have formal management role.
• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
• Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
• Ensures resources are assigned to project & monitor commitment.
• Ensures change control is executed throughout project.
• Identifies, documents, and understands project dependencies Identify key stakeholders who participate in project scope definition.
• Tracks actual project costs, identify variances, and reforecast project costs as needed.
• Measures project management performance against standards.
• Ensures appropriate project staffing levels.
• Establishes project communication needs and create project communication plan.
• Creates the project risk management plan.
• Partners with cross function peers to create, administer, track, and eventually close project contracts.
• Client conversation and onboarding experience in middle office or portfolio accounting area
• PMP certified candidate is preferable..

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.