E Commerce Specialist 2 Plus years Graviyad Shift
Job Summary
GMI is seeking a detail-oriented and proactive eCommerce Specialist to manage and enhance the digital product catalog and order fulfillment operations on our LabCore platform. The ideal candidate will be responsible for maintaining accurate product listings, coordinating dropship orders with OEMs, and ensuring a seamless post-sale experience. This role bridges communication between internal teams, customers, and suppliers, playing a pivotal role in delivering a high-quality online shopping experience.
Key Responsibilities
- Maintain and update product listings, descriptions, specifications, and pricing on the LabCore platform.
- Create, upload, and optimize digital content (images, descriptions, specs) to enhance user engagement.
- Manage the full order lifecycle—place dropship orders with OEMs, track progress, and ensure on-time delivery.
- Provide timely customer updates regarding order confirmations, shipping, and delivery timelines.
- Handle post-sale support including returns, issue resolution, and customer inquiries.
- Collaborate with OEMs and internal stakeholders to ensure smooth and responsive fulfillment operations.
- Track and analyze platform metrics such as traffic, conversions, and customer feedback to identify areas for improvement.
- Work with marketing to align platform content with promotional campaigns and product launches.
- Maintain accurate records in eCommerce systems including order logs, customer communications, and inventory data.
- Continuously identify and implement process improvements to enhance customer satisfaction and operational efficiency.
Qualifications
- Bachelor’s degree in Business, Marketing, eCommerce, or a related field (or equivalent experience).
- Minimum 2 years of experience in eCommerce, customer service, or order management—experience in a technical/scientific industry is a plus.
- Familiarity with lab equipment and scientific terminology is advantageous.
- Proficient in eCommerce platforms (e.g., WooCommerce, Shopify, Magento, or proprietary platforms).
- Strong knowledge of digital content management tools and best practices.
- Experience with dropshipping and third-party vendor coordination.
- Excellent communication and problem-solving skills with a strong customer service orientation.
- Proficient in Microsoft Office Suite and CRM/ERP systems such as NetSuite or Salesforce.
- Highly organized and capable of managing multiple projects simultaneously with keen attention to detail.
Mandate Statement
The eCommerce Specialist at GMI plays a vital role in managing the LabCore platform’s product ecosystem and ensuring an exceptional customer experience. Through meticulous content management and efficient dropshipping coordination, the specialist ensures timely, accurate, and customer-focused operations. This role supports GMI’s mission to provide accessible, high-quality solutions to the scientific community through operational excellence and continuous improvement.
Shubham Vishwakarma
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About Invensis Technologies Pvt
About
Invensis Technologies is a leading IT-BPO service provider has been empowering clients around the world to achieve business transformation and growth through its services that boost process and operational efficiencies. We have been operating since 2000 with an office in Wilmington, DE, USA, and delivery centers in Bangalore, Hyderabad and Rajahmundry, India.
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Address: 1321, 100 Feet Ring Rd, Sarakki Extension, next to honda show room, Marenahalli, 2nd Phase, J. P. Nagar, Bengaluru, Karnataka 560078
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Follow CutshortShubham Vishwakarma
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