Customer Service Executive

Assignment Details

Our client, a global leader in energy management and automation, is seeking a skilled and experienced Test Automation Engineer with strong expertise in developing automation frameworks for Windows and Web applications. The ideal candidate will have hands-on experience with Python and Robot Framework, and a solid background in software development, debugging, and unit testing. This role requires the ability to work independently, contribute to the entire testing lifecycle, and collaborate with cross-functional teams in an Agile environment.

Key Responsibilities:

• Design and develop robust Test Automation Frameworks for both Windows and Web applications.
• Implement automated test cases using Python and Robot Framework.
• Collaborate with development teams to understand feature requirements and break them down into actionable tasks.
• Use version control and issue tracking tools like TFS/ADO, GitHub, Jira, SVN, etc.
• Perform code reviews, unit testing, and debugging of automation scripts.
• Clearly document and report test results, defects, and automation progress.
• Maintain and enhance existing test automation suites to support continuous delivery pipelines.

Skills Required

• 5–10 years of professional experience in Test Automation and Software Development.
• Strong proficiency in Python and Robot Framework.
• Solid experience with Windows and Web application testing.
• Familiarity with version control systems such as TFS, GitHub, SVN and project tracking tools like Jira.
• Strong analytical and problem-solving skills.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills for documentation and reporting.

Promote Medical Products: Conduct regular visits to clinics, hospitals, and healthcare facilities to promote our products and educate healthcare professionals about their benefits.

Sales Achievement: Meet or exceed sales targets by developing strategies to attract new clients and retain existing ones.

Product Knowledge: Stay updated on product features, competitive positioning, and the latest industry trends to provide accurate information and address customer inquiries effectively.

Customer Relationship Management: Build strong relationships with doctors, pharmacists, and other key stakeholders to increase brand visibility and foster loyalty.

Reporting: Keep detailed records of daily activities, including client interactions, sales, and any issues encountered, and provide regular feedback to the management team.

Skills / Tools

• SQL & Python / PySpark
• AWS Services: Glue, Appflow, Redshift - Mandatory
• Data warehousing basics
• Data modelling basics
• 
  

Job Description

• Experience of implementing and delivering data solutions and pipelines on AWS Cloud Platform. Design/ implement, and maintain the data architecture for all AWS data services
• A strong understanding of data modelling, data structures, databases (Redshift), and ETL processes
• Work with stakeholders to identify business needs and requirements for data-related project
• Strong SQL and/or Python or PySpark knowledge
• Creating data models that can be used to extract information from various sources & store it in a usable format
• Optimize data models for performance and efficiency
• Write SQL queries to support data analysis and reporting
• Monitor and troubleshoot data pipelines
• Collaborate with software engineers to design and implement data-driven features 
• Perform root cause analysis on data issues 
• Maintain documentation of the data architecture and ETL processes 
• Identifying opportunities to improve performance by improving database structure or indexing methods 
• Maintaining existing applications by updating existing code or adding new features to meet new requirements 
• Designing and implementing security measures to protect data from unauthorized access or misuse 
• Recommending infrastructure changes to improve capacity or performance 
• Experience in Process industry

Technical Experience:

-Translate designs and wireframes into high-quality code

-Design, build and maintain high performance, reusable, and reliable Java code

-Ensure the best possible performance, quality, and responsiveness of the application

-Identify and correct bottlenecks and fix bugs

-Help maintain code quality, organization, and automatization

-Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

-Familiarity with RESTful APIs to connect Android applications to back-end services

-Strong knowledge of Android UI design principles, patterns, and best practices

-Experience with offline storage, threading, and performance tuning

-Ability to design applications around natural user interfaces, such as touch

-Familiarity with the use of additional sensors, such as gyroscopes and accelerometers

-Knowledge of the open-source Android ecosystem and the libraries available for common tasks

-Ability to understand business requirements and translate them into technical requirements

-Familiarity with cloud message APIs and push notifications

-A knack for benchmarking and optimization

-Understanding of Googles Android design principles and interface guidelines

-Proficient understanding of code versioning tools, such as Git

• Develop advanced and secure applications for Android phones and tablets
• Continuously discover, evaluate and implement new technologies, libraries for application to improve the functionality
• Keep eye on new technologies to maximize development efficiency
  Unit-test based coding for modular coding, reusability;
• Writing readable code; Maintain technical documentation
• Bug fixes and improving performance of existing applications
• Work on new ideas for products, it’s prototypes and estimates
• Collaborate on projects with a closely knit team

Job Title: QA Associate 

Job Description:

1. Responsible for Implementing, controlling and monitoring quality management system documentation (ISO 27001) and data privacy (SOC2).
2. Coordinate improvement in the system through output from audit, management review, and responsible to close NC’s during audits.
3. Knowledge of SAMD (Software as Medical Device) SaaS product, processes and procedures.

3-5 years of relevant experience in Medical Devices Industry.

Area of Expertise:

• To generate, implement and maintain internal quality procedures and systems to comply with ISO 27001, SOC2 standards
• Maintaining and updating various documents like internal docs log, external log, , Obsolete docs log, DCN, ECN, CAPA, SQA/IQA log, product complaint, equipment log
• Maintaining Engineering documents like part specs, Bill of materials, Drawings, Design review documents etc
• Co-ordinate and conduct periodic internal audits of various functional groups of an organization and drive compliance to QMS.
• Manage all documentation related to internal and external audit.
• Manage all the documents related to supplier qualification and coordinate Supplier’s audit and maintain the supplier file.
• Experience in Handling of CAPA (Corrective & Preventive Actions) & Product Complaints
• Co-ordination of Management Review Meetings & its action items implementation

Experience Required:

• 3-5 years of relevant experience in Medical Devices Industry.
• Educational Qualification – Diploma/Engineering graduate, preferably Computer Science or related.
• Ability to read and understand standard requirements independently.
• Good teamwork, communication and interpersonal skills. A demonstrated commitment to company values
• Good understanding of design control, and post marketing processes
• Knowledge of FDA / EU / Indian & other national regulations is an added advantage.
• Working knowledge of an e-QMS is an added advantage.