Customer Service Executive

Our vision is to be the world’s leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science and collaboration.

GradRight is the world’s first SaaS ecosystem that brings together students, universities and financial institutions in an integrated manner. It enables students to find and fund high return college education, universities to engage and select the best-fit students and banks to lend in an effective and efficient manner.

In the last three years, we have enabled students to get the best deals on a $ 2.8+ Billion of loan requests and facilitated disbursements of more than $ 350+ Million in loans. GradRight won the HSBC Fintech Innovation Challenge supported by the Ministry of Electronics & IT, Government of India. With a strong presence in the U.S. and subsidiaries in India and commencement of UK operations, GradRight is well-poised for global expansion, having raised a Series A round of investments. GradRight’s 200+ team members across Hyderabad, Gurgaon, Bangalore, Kolkata and the US are led by alumni of IIT Delhi, IIT Kharagpur, BITS Pilani, ISB Hyderabad and University of Pennsylvania.

Brief:

We are pursuing a complex set of problems that involve building for an international audience and for an industry that has largely been service-centric. As a SDE at GradRight, you’ll bring an unmatched customer-centricity to your work, with a focus on building for the long term and large scale.

You’ll contribute to frameworks that enable flexible/scalable customer journeys and tie them with institutional knowledge to help us build the best experiences for students and our partners.

• Responsibilities:Contribute to design discussions and decisions around building scalable and modular architecture
• Build clean, modular and scalable backend services
• Participate in sprint ceremonies and actively contribute to scaling the engineering organization from a process perspective
• Stay on top of the software engineering ecosystem and propose new technologies/methodologies that can be adopted
• Contribute to engineering hiring by conducting interviews
• Champion infrastructure as code mindset and encourage automation
• Manage and mentor a small team of junior engineers
• Requirements:At least 4 years experience as an SDE, building large scale services
• Extensive experience in at least one programming language and ability to write maintainable, scalable and unit-testable code
• Strong understanding of software design principles and patterns
• Excellent command over data structures and algorithms
• Passion for solving complex problems
• Good understanding of various database technologies with strong opinions around their use cases
• Experience with performance monitoring and scaling backend services
• Experience with microservices and distributed systems in general
• Experience with team management
• Excellent written and verbal communication skills
• Good to have:Experience working with Node.js, MongoDB and Google Cloud
• Experience in CI/CD and cloud infrastructure management
• Worked on products that addressed an international audience
• Worked on products that scaled to millions of users
• Location: GurgaonAdditional resources:Our team - https://gradright.com/team.html
• Customer testimonials - https://gradright.com/testimonials.html
• GradRight on social media - LinkedIn, Instagram
• People will be eligible for ESOPs only after the 6 months of engagement with Gradright.

We are looking for an experienced and customer-oriented Air Ticketing & Travel Package Executive to join our travel agency in Ahmedabad. The ideal candidate will have 1 to 5 years of relevant experience in air ticketing and travel package operations and be passionate about delivering seamless travel solutions to clients.

Key Responsibilities:

• Manage the complete process of air ticket booking, cancellation, and re-issuance through airline portals and GDS systems.
• Coordinate with airlines and travel portals for routine operations and issue resolution.
• Design, promote, and sell travel and holiday packages tailored to client needs.
• Handle client inquiries, create travel itineraries, prepare quotations, booking confirmations, visa assistance, and other related formalities.
• Communicate and coordinate with hotels and travel service providers to confirm bookings.
• Maintain accurate records of all bookings, payments, and client interactions.
• Achieve monthly sales targets and contribute to team goals.
• Handle emergency changes and cancellations with professionalism and efficiency.
• Use computer and internet tools effectively for package creation and information sourcing.

Candidate Requirements:

• Hands-on experience with GDS systems (e.g., Amadeus, Galileo) and airline portals.
• Excellent communication, sales, and client relationship skills.
• Good computer proficiency and internet research capabilities.
• Knowledge of visa processing is an added advantage.
• Ability to work independently and handle multiple clients simultaneously.
• Must be available for full-time, on-site work in Ahmedabad from 10:00 AM to 7:00 PM
• Freshers also Apply

IoT backend - * Good work experience in C#.Net, Asp.Net Web APIs, Microservices

* Good development work experience in Azure: AppServices, Functions, Authentication, Consuming and leveraging Azure SAAS services, IoT services, MQTT, IoT Hub, Working with schema less databases, Timeseries database, etc

* Good experience in MS SQL

# Good to have is some development experience in front-end technologies JavaScript, Angular, React, etc

• A strong work ethic and sense of commitment
• Responsible for end-to-end recruitment cycle i.e., sourcing qualified candidates to deploying selected candidates with the clients.
• Understanding & analyzing the requirement of the position based on the client’s specifications.
• Experience in End-to-end recruitment: Sourcing to onboarding candidates.
• Sourcing of candidates via internet postings, networking, headhunting, and internal Database.
• Ability to source resumes quickly and work on multiple positions simultaneously Thorough screening applications for identifying quality candidates.
• Sound knowledge on Sourcing Candidates thru REDEX, Monster & various Job Sites.
• Excellent knowledge in Boolean function & usage of various job board databases.
• Foster long-term relationships with candidates and clients
• Draft job descriptions push them through all talent acquisition channels and coordinate candidate sourcing with the same.
• Doing junior to middle-level hiring for all verticals.
• Review applicants to verify if position requirements are met.
• Format resumes meeting client expectations.
• Telephonic Screening of the profiles checking for Technical Fitment, Behavioral Fitment, Stability, etc.
• Utilize your innovative and effective convincing and negotiation skills to impress and attract top talent.
• Follow up with candidates and clients and maintain records of progress.
• Craft and send personalized recruiting emails with current job openings to passive candidates.
• Keep up to date with new technological trends and products
• You need to be comfortable being an individual contributor and working in an ambiguous, chaotic, and fast-paced work environment.
• Effective negotiating skills Sourcing and attracting candidates by using databases, social media, etc
• Strong decision-making skills
• Experience in end-to-end recruitment Quick learner and a passion for bridging talent with opportunity

Job Skills & Qualifications:

• Bachelor’s degree
• Telephonic Skills
• Interviewing & Negotiation skills
• Excellent interpersonal communication skills
• Excellent English Communication Written & Verbal, with very good E-Mail writing skills & etiquette.
• Professionalism
• Strong social aptitude and ability to build relationships
• Technical knowledge to be able to talk to job prospects and understand qualifications

Job Responsibilities

• Manage a team of talented engineers and oversee daily execution
• Work with product managers in planning sprints and task estimation
• Remove roadblocks for teams and increase delivery velocity
• Provide technical leadership to the team
• Be Technical SME in client meetings
• Be a stickler for code quality, test coverage
• Coach and grow engineering team

To be successful in this role, you need to have/be:

• Proven track record in managing engineering teams and delivering quality products.
• Experience in Ruby on Rails, React JS tech stacks
• Experience in building high performance web applications/APIs
• Top notch analytical/problem solving/debugging skills
• Should have proven ability to build, lead and develop a team
• Strong communication skills with the ability to clearly articulate needs as well as provide the team with a clear overview of the priorities
• Excellent verbal, analytical, organizational, and written skills