Customer Service Executive

Location: Kolkata

Work Days: Monday - Saturday

Educational Qualification: Graduate in any discipline (Business/Marketing preferred)

Compensation: Up To 4LPA (Inclusive of Variable Pay + Incentives)

Reporting Team: Reports to Sales Manager / Business Development Head

Experience: 6+ months of experience

About the Role

Are you someone who loves connecting with people, thrives on achieving targets, and want o grow fast in a performance-driven environment

At Study Buddy, we help students studying abroad unlock their full academic and career potential. We're expanding rapidly and are looking for Business Development Executive who are passionate about sales, communication, and helping students make the right choices.

Key Responsibilities:

• Engage with inbound leads (students and parents), understand their needs through detailed consultations.
• Pitch and sell relevant services with empathy and conviction — every call you make has the potential to change a life.
• Own the sales funnel: manage and nurture your leads, follow up regularly, and close deals.
• Collaborate with marketing and service teams for seamless client onboarding
• Undate CRM systems accurately and submit weekly reports on performance and learning.
• Participate in team sales sprints, campaign brainstorms, and performance reviews.
• 
  

You Are a Great Fit If You Are:

• A recent graduate or have up to 2 years of experience in B2C inside sales or tele-
• Fluent in English, confident on the phone, and persuasive in communication.
• Motivated by targets and performance-linked rewards.
• Quick learner, coachable, and enthusiastic about working in a fast-paced startup
• environment.
• Familiar with CRMs and Excel (or a fast learner)

Key Responsibilities :

- Develop backend services using Node.js, including API orchestration and integration with AI/ML services.

- Implement frontend redaction features using Redact.js, integrated into React.js dashboards.

- Collaborate with AI/ML engineers to embed intelligent feedback and behavioral analysis.

- Build secure, multi-tenant systems with role-based access control (RLS).

- Optimize performance for real-time audio analysis and transcript synchronization.

- Participate in agile grooming sessions and contribute to architectural decisions.

Required Skills :

- Experience with React.js or similar annotation/redaction libraries.

- Strong understanding of RESTful APIs, React.js, and Material-UI.

- Familiarity with Azure services, SQL, and authentication protocols (SSO, JWT).

- Experience with secure session management and data protection standards.

Preferred Qualifications :

- Exposure to AI/ML workflows and Python-based services.

- Experience with Livekit or similar real-time communication platforms.

- Familiarity with Power BI and accessibility standards (WCGA).

Soft Skills :

- Problem-solving mindset and adaptability.

- Ability to work independently and meet tight deadlines.

Looking for Mobile App Developer(4-6 Years ) php(Work from home)

Product Development Experience mandatory such as ERP, CRM, HRM on Android

Reading & writing APIs

Familiar with coding in PHP

Proven knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

Familiarity with RESTful APIs to connect Android applications to back-end services

Experience with offline storage, threading, and performance tuning

Knowledge of the open-source Android ecosystem and the libraries available for common tasks

Ability to understand business requirements and translate them into technical requirements

Familiarity with cloud message APIs and push notifications

A knack for benchmarking and optimization

Understanding of Googles Android design principles and interface guidelines

Proficient understanding of code versioning tools, such as Git.

Familiarity with continuous integration

Preferred Professional and Technical Expertise

Ability to develop/support new/existing apps.

Experience:

Min of 4+ years of experience in android app development

You will use your expertise in application development to evaluate and select development methods, processes, standard methodologies and tools

Educational Qualifications:

Any Specialization for UG and PG

Key skills:

PHP, React Native, Android SDK, Information Architecture Application Development, User Interface Designing, Continuous Integration, Technical Management, Performance Tuning, Mobile Application Developer

Job Type: Full-time

Experience Level: Intern

Job Description:

As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

Key Responsibilities:

Issue Resolution:

• Assist in responding to customer queries and concerns via email, chat, or phone.
• Escalate complex issues to senior team members and follow up until resolved.
• Document customer issues and solutions for reference.

Customer Assistance:

• Guide users on how to navigate the platform and resolve common issues.
• Provide proactive assistance to improve user experience.

Process Improvement Support:

• Assist in identifying common issues and suggest solutions to enhance support processes.
• Collect feedback from customers and share it with relevant teams.

Team Collaboration:

• Work closely with the customer support team to learn best practices and improve response quality.
• Coordinate with other departments to resolve cross-functional customer issues.

Qualifications:

• Pursuing or recently completed a Bachelor's degree in any field (preferred).
• Excellent communication skills (written and verbal).
• A positive attitude with a customer-first approach.
• Basic understanding of social media platforms and online communities is a plus.
• Strong problem-solving skills and the ability to work collaboratively.
• Willingness to learn and adapt to a dynamic work environment.

Perks of the Internship:

• Hands-on experience in customer service in the social media industry.
• Opportunity to work in a collaborative and innovative work environment.
• Certificate of Internship upon completion.
• Mentorship from experienced professionals.
• Opportunity for a full-time role based on performance.

How to Apply:

If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.

We look forward to welcoming a motivated and enthusiastic intern to our team!

Thanks & Regards,

Yamini Patel

HR Manager

We are looking for enthusiastic, customer-oriented individuals to join our team as Customer Relations Executives (CREs). This role is perfect for freshers who are eager to learn and build a career in the customer service industry. You will be responsible for handling customer interactions, providing assistance, and ensuring a seamless experience.

• Experience with Web Components and Custom Elements
• Understanding of data visualization concepts and technologies (SVG, D3.js)
• Familiarity with JavaScript build tools such as Webpack.
• Git Source Control
• Unit and E2E Testing - Cypress.io / Chai / Karma / Jasmine / etc.
• Experience building responsive interfaces.
• Good sense for building visually appealing products.
• Some Node experience
• Experience using RESTful Web Service Architecture
• Experience working in Agile Environments
• To be considered for this role, you must have:
• A deep understanding of building complex, single-page JavaScript apps using frameworks such as Angular, React, or Vue
• Fluency with JavaScript, TypeScript, CSS and SASS

• In this Senior Front End Engineer position, you will:
• Inherit a well-architected, clean and robust codebase built with TypeScript, Angular, and SCSS/SASS with a modern interface
• Work with our design team and other engineers to make sure our application is performant and intuitive to use
• Evaluate and implement new libraries and components
• Ensure best practices are followed in the design and development of the application
• Contribute to and help manage our open source libraries

As Product Manager for Plum  you will be responsible for the product portfolio, including all product planning and release execution throughout the lifecycle of the product portfolio. This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirement, driving this through development and successfully launching new product features.To read more about the kind of qualities we are looking for this role, please check this link <https://a16z.com/2012/06/15/good-product-managerbad-product-manager/" target="_blank">https://a16z.com/2012/06/15/good-product-managerbad-product-manager/>

1. Strategic planning and managing all stages of Product Life Cycle
2. Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, estimated development, implementation, and support costs etc.
3. Develop functional, technical and designs specifications for the product
4. Help define the value proposition of the product for the sales team and help develop the sales tools that support the selling process of your products
5. Research and understand competitive offerings in your sector

1. An enthusiastic individual with 5+ years of experience in product management.
2. We would prefer candidates from Fintech, ecommerce, rewards, loyalty and incentives.
3. We ll look forward to technical skills required for a product role along with soft skills required to manage multiple stakeholder roles. Rest we can explore together during our interactions. If you find yourself to be someone that fits this requirement then read on.

You will closely work with technology, design, sales and customer care teams. You ll report to the head of product development.

Challenging opportunity, tough problems and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a whole load of benefits to make your stay enjoyable with Xoxoday.

***ONLY FEMALES***

A Zone Manager ensures the Sales Strategy for the company is communicated and implemented within a specific Zone for which this role is responsible.  Drive achievement of sales and revenue targets and develop a business implementation plan for the zone to ensure that it delivers against its targets.

Key Responsibilities:

• Appoint, train and develop new Representatives and Leaders in the zone.
• Achieve Agreed revenue and Active staff count targets and   KPI s of the zone.
• Work with Leaders in the zone to develop their business. Observe and Coach Leaders in the PATD process and create a PATD environment in the zone.
• Conduct Communication meetings with Leaders and Representatives in the zone.
• Identify opportunities to grow coverage in the zone as well as drive company initiatives to increase sales in the zone.

Education Criteria:

Diploma/Graduation/Post Graduation in any stream with experience in a frontline sales, field sale in Direct Selling, FMCG.