6+ Customer Service Jobs in Chandigarh | Customer Service Job openings in Chandigarh

About the Role

We are hiring a Printer Sales & Support Executive to handle inbound/outbound customer interactions for USA & Canada-based clients. The ideal candidate should have a blend of sales skills, printer knowledge, and basic IT/OS troubleshooting abilities.

You will be responsible for printer sales, upselling, customer support, remote troubleshooting, and coordinating onsite visits when required.

This is a US process role, so night shift availability is mandatory.

Key Responsibilities

Sales & Upselling

• Respond to customer inquiries and recommend the right home or business printers.
• Promote compatible cartridges, toners, AMC plans, and related accessories.
• Achieve monthly sales and revenue targets.
• Provide product comparisons (HP, Canon, Brother, Epson, etc.) and guide customers in selecting the best solution.
• Handle inside sales via phone, email, chat, and CRM.

Technical Support

• Provide remote troubleshooting for printer issues (USB/WiFi connection, driver installation, print quality, paper jam, etc.).
• Assist in setting up printers on Windows, macOS, and mobile devices.
• Guide customers through warranty processes, replacements, and repairs.
• Coordinate onsite technician visits when required (USA/Canada customers).
• Document all support interactions in CRM/ticketing tools.

Customer Handling

• Maintain strong communication with clients, ensuring quick resolution and high satisfaction.
• Work professionally with international clients (USA & Canada).
• Handle both sales and support conversations with confidence.

Required Skills

Technical Skills

• Good understanding of HP Printers (Inkjet, LaserJet, All-in-One).
• Basic knowledge of Canon, Epson, Brother, and other brands.
• Knowledge of home and office printer troubleshooting.
• Understanding of computer operating systems (Windows, macOS).
• Ability to guide customers through installations and configurations remotely.

Sales Skills

• Strong persuasion and communication skills.
• Ability to upsell relevant printer products and services.
• Comfortable handling inbound and outbound calls.

Soft Skills

• Excellent English communication.
• Problem-solving mindset.
• Ability to adapt to US/Canada work culture.
• Willingness to work night shifts.

Preferred (Good to Have)

• Experience in US/Canada tech-support or BPO processes.
• Knowledge of ticketing tools (Freshdesk, Zendesk, Zoho Desk).
• Experience selling hardware or IT services.
• Understanding of remote diagnostic tools.

Shift Details

• US Shift – Night Shift Required (India Time)
• 5 or 6-day work week (customizable as per your company policy)

Why Join Us?

• Work with international customers (USA & Canada)
• Fast-growing IT & services company
• Performance-based incentives
• Opportunity to grow into Team Lead / Sales Manager roles
• Friendly work culture with strong learning opportunities

Compensation

• ₹15,000 – ₹60,000 per month depending on experience
• Incentives based on sales performance

Application Requirements

• Updated resume
• Immediate joiners preferred
• Willingness to work night shifts

Roles and Responsibilities 

1. Have to attend Walk in Customers and convert into sales. 
2. Have to manage ground level team
3. Submit timely reports 

Requirements-

For Female Candidates: 

• Good Communication 
• Should be presentable 
• Language proficiency should be Hindi and English both

For Male Candidates:

• Must have good communication 
• Must be presentable 
• Must have driving license 
• Must be able to drive both automatic and manual cars 

Roles and Responsibilities 

1. Have to attend Walk in Customers and convert into sales. 
2. Have to manage ground level team
3. Submit timely reports 

Requirements-

For Female Candidates: 

• Good Communication 
• Should be presentable 
• Language proficiency should be Hindi and English both

For Male Candidates:

• Must have good communication 
• Must be presentable 
• Must have driving license 
• Must be able to drive both automatic and manual cars 

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

• Make and attend necessary phone calls - inbound and outbound calls.
• Provide the required information to the customers
• Resolve any queries regarding gift delivery or transit damage.
• Maintain database by updating customer information daily
• Write communication scripts for inbound calls
• Keep the team informed about customer calls and demos regularly