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We are seeking a dedicated and technically skilled Printer Support Engineer to provide hardware and software support for our USA-based operations. This role is responsible for troubleshooting, repairing, configuring, and maintaining printers and print management systems to ensure minimal downtime and high service availability.

The ideal candidate must be comfortable working night hours and supporting users across multiple U.S. time zones.

Key Responsibilities

Hardware Support

• Install, configure, and maintain network and standalone printers.
• Diagnose and repair printer hardware issues (paper jams, rollers, fusers, print heads, etc.).
• Perform preventive maintenance and component replacements.
• Coordinate warranty repairs and vendor escalations.
• Maintain spare parts inventory and service records.

Software & System Support

• Install, configure, and troubleshoot printer drivers.
• Resolve printing issues in Windows and macOS environments.
• Configure network printers (TCP/IP, shared printers, print servers).
• Support print management and secure printing solutions.
• Assist with driver compatibility and firmware updates.

Network & Infrastructure Support

• Troubleshoot LAN/WAN printing issues.
• Resolve IP conflicts, connectivity failures, and access permissions.
• Support printer integration with Active Directory and enterprise systems.

User & Ticket Support

• Log, track, and resolve incidents using ticketing systems
• Maintain documentation of recurring issues and solutions.
• Ensure timely resolution within defined service levels.

Required Qualifications

• Associate or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in printer hardware and software support.
• Strong troubleshooting skills in printer repair and diagnostics.
• Experience with Windows OS, macOS, and basic networking.
• Willingness to work night shifts aligned with U.S. time zones.

Preferred Qualifications

• Experience supporting enterprise printer brands such as HP, Canon, Epson, or Xerox.
• Familiarity with print servers and print management tools.
• Knowledge of TCP/IP, DNS, DHCP, and VPN troubleshooting.
• Experience working in SLA-driven environments.

Key Competencies

• Strong analytical and troubleshooting skills
• Customer-focused approach
• Excellent communication skills (verbal and written)
• Ability to manage multiple support tickets efficiently

We are hiring a Technical Sales Executive who will handle inbound calls from US customers, sell printers and related IT products, assist customers with setup, and upsell additional services and support plans.

This is a hybrid role combining:

• Technical troubleshooting
• Customer service
• Sales & upselling

The ideal candidate understands printers and basic IT hardware while also being confident in closing sales.

Key Responsibilities

• Handle inbound calls from US-based customers
• Sell printers and related IT hardware to B2C and B2B customers
• Assist customers in printer setup and installation
• Troubleshoot basic printer, computer, and internet connectivity issues
• Upsell extended warranty, accessories, and service plans
• Convert leads into successful sales
• Maintain high customer satisfaction ratings
• Achieve monthly revenue and conversion targets

Required Skills

• Strong knowledge of printers (installation, configuration, troubleshooting)
• Basic understanding of computers and internet/network issues
• Sales skills with ability to close deals
• Excellent customer service and communication skills
• Experience handling inbound calls
• Ability to upsell and cross-sell
• Target-oriented mindset

Eligibility Criteria

• Graduate
• Experience in technical support / IT support / printer support preferred
• Experience in B2C or B2B sales preferred
• Excellent English communication (mandatory)
• Immediate joiners preferred

Experience Required

• 1–3 years in Technical Support / IT Support / Printer Support / Sales
• (Freshers with strong technical and sales skills can also apply)

What We Offer

• Competitive salary + attractive incentives
• High performance-based commissions
• International exposure (US market)
• Growth opportunities within sales & technical leadership
• Performance-driven work culture

Location

Hiring in India (supporting US customers)

Why Join Us?

If you are someone who understands printers technically AND can confidently sell, this role gives you the opportunity to earn through performance while working with an international customer base.

Immediate Joiners Preferred

Apply now if you are ready to start immediately and grow in a fast-paced technical sales environment.

Roles and Responsibilities 

1. Have to attend Walk in Customers and convert into sales. 
2. Have to manage ground level team
3. Submit timely reports 

Requirements-

For Female Candidates: 

• Good Communication 
• Should be presentable 
• Language proficiency should be Hindi and English both

For Male Candidates:

• Must have good communication 
• Must be presentable 
• Must have driving license 
• Must be able to drive both automatic and manual cars 

Roles and Responsibilities 

1. Have to attend Walk in Customers and convert into sales. 
2. Have to manage ground level team
3. Submit timely reports 

Requirements-

For Female Candidates: 

• Good Communication 
• Should be presentable 
• Language proficiency should be Hindi and English both

For Male Candidates:

• Must have good communication 
• Must be presentable 
• Must have driving license 
• Must be able to drive both automatic and manual cars 

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

• Make and attend necessary phone calls - inbound and outbound calls.
• Provide the required information to the customers
• Resolve any queries regarding gift delivery or transit damage.
• Maintain database by updating customer information daily
• Write communication scripts for inbound calls
• Keep the team informed about customer calls and demos regularly