Customer Success Manager

Position Overview

We are seeking a talented and creative Graphic Designer toork in abroad countries. The ideal candidate will have a strong portfolio showcasing their design skills and a passion for creating visually appealing content. As a Graphic Designer, you will be responsible for producing high-quality designs for various projects, including digital and print materials, branding, and marketing campaigns.

Key Responsibilities

• Design Creation: Develop and design graphics for websites, social media, email campaigns, print materials, and other digital platforms.
• Branding: Assist in maintaining and evolving the company’s brand identity through consistent design across all platforms.
• Collaboration: Work closely with the marketing and content teams to understand project requirements and deliver effective visual solutions.
• Concept Development: Generate creative ideas and concepts for projects and present them to stakeholders.
• Feedback Incorporation: Revise designs based on feedback from team members and clients to ensure the final product meets their expectations.
• Project Management: Manage multiple design projects simultaneously, ensuring deadlines are met and quality standards are upheld.
• Stay Updated: Keep up-to-date with industry trends, tools, and technologies to ensure designs are modern and effective.

Qualifications

• Bachelor’s degree in Graphic Design, Visual Arts, or a related field (or equivalent experience).
• Proven experience as a Graphic Designer or in a similar role.
• Strong portfolio showcasing a variety of design projects.
• Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools.
• Solid understanding of typography, color theory, and layout principles.
• Excellent communication skills and ability to work collaboratively in a team environment.
• Strong attention to detail and a keen eye for aesthetics.
• Ability to work independently and manage time effectively to meet deadlines.

Department: Customer Service

Employment Type: Full-Time

Shift Type: Rotational Shifts with Weekly Offs

Role Overview:

We are looking for a dedicated and articulate CRM Executive (Voice Process) to handle customer service queries and deliver high-quality support over voice calls. The ideal candidate will have prior experience in a voice-based customer support role and possess excellent communication skills in English.

Key Responsibilities:

• Handle inbound and outbound voice calls professionally.
• Resolve customer queries and complaints with empathy and efficiency.
• Maintain accurate call records and update CRM tools regularly.
• Ensure customer satisfaction by providing prompt and effective support.
• Work collaboratively with team members to meet daily service metrics.

Requirements:

• Minimum 1 year of experience in a Customer Service (Voice Process) role.
• Excellent verbal communication skills in English.
• Customer-focused attitude with problem-solving ability.
• Comfortable working in rotational shifts and with weekly offs.
• Basic knowledge of CRM tools and systems is a plus.

Full Stack Engineer

We are looking for a self-starter who can join a fast-paced startup environment in order to design and build a scalable cloud-based product. You’ll be part of a cross functional team that’s responsible for the full product development life cycle, from conception to deployment.

Key Responsibilities: -

Work with the development team to design & build new features using Node JS along with enhancing the existing platform. - Develop, test and optimize code for performance, maintainability and standards. - Participate in code reviews and make recommendations. - Use CI/CD techniques to ensure clean working environments and agile deployments. - Debug and troubleshoot cloud-based applications. - Follow Agile development techniques, participate in daily calls and assist product owners in story grooming.

Skill set: -

3+ years of product development experience. - Strong problem-solving and analytical skills. - Strong programming experience in Node JS/Java/Python. - Experience with React JS. - Experience in building cloud-based applications on AWS. - Experience with NoSQL data stores, preferably Dynamo DB. - Experience with any CI / CD tool.

Good to have: - Experience in GraphQ

We are seeking an enthusiastic and curious Salesforce Technical Architect to join our team to design and develop solutions on the Salesforce.com platform using Apex and Visualforce programming languages. In this role, you’ll work in a highly collaborative environment where communication with the Marketing, Sales, Underwriting, and Backend Engineering teams is key to your day-to-day success.

As a Specialist Leader in our Salesforce practice, you will:

• Serve as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients’ business needs
• Organize and deliver services on a cross-section of projects
• Maintain your technical knowledge within the industry and leverage this subject matter knowledge in client engagements
• Contribute to the development and cultivation of business and vendor relationships
• Serve as a “Subject Matter Expert”, adding interpretive value to data presented or experienced insight into a functional process or issue
• Display leadership and business judgment by anticipating client and project needs and developing alternative solutions
• Identify opportunities for other Rialtes service offerings that can address client needs
• Manage solutions, delegate resources, and help ensure quality assurance principles are met across projects and deliverables
• Supervise the work of team members and support delivery team staff
• Provide input and actively participate in recruitment and retention activities

Qualifications Required:

• 6+ years in an SFDC Technical Architect role
• Pre-sales, proposal, and RFP experience
• At least 4 full life-cycle Salesforce implementations with strong expertise in 2 of the following modules: Sales Cloud, Service Cloud, Marketing Cloud, Force.com
• Strong communication skills, both written and oral.
• 5+ years of hands-on experience on Sales/Service Cloud/Community or Force.com platform and integrations
• 4+ Salesforce Certifications in development & Administration.

IOS DEVELOPMENT:

• Willing to contribute in Small or Large Project Teams
• Must be willing to start Immediately work from home permanent
• Good Communication Skills (English)
• Can Allocate working hours (Flexible) as per Projects Req.
• Must have Good Internet & Good Laptop/System

Primary purpose of the role:

Front end development of websites and applications using CSS3, HTML5, jQuery and other skills to produce clean, functional and web compliant projects to be handed over to Back End Developers to be further worked on as well as CSS bug fixes post Back End development

Major responsibilities & deliverables:

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1. Great skills in HTML, CSS, JavaScript and cross browser implementations.
2. Strong analytical and problem-solving skills.
3. Experience and knowledge about the cool stuff in HTML5 and CSS3.
4. At Least knowledge of one JavaScript framework such as VueJs, ReactJs, AngularJs
5. Proficiency and familiarity with CSS/JavaScript frameworks and utilities such as HTML5 Boilerplate, jQuery, Modernizr, Firebug, JSLint, minification, and others. 
6. Taking PSD files from designers, slicing and/or recreating elements via CSS to match the design perfectly
7. Ability to make modifications to libraries in jQuery as per requirement of a project
8. Extensive knowledge of fonts, embedding from third parties like Google, Typekit & Font Deck etc.
9. Knowledge of optimizing CSS/JavaScript performance, by coding practices and tools.
10. Passion and follow through for their work. Excited and curious about learning new technology, as well as the sharing of ideas. Exceptional collaboration, listening, written, and verbal communication. Able to own individual projects as well as the ability to work within a team.
11. Awareness of current design trends in the visual arts, working knowledge of the latest computer packages and an understanding time limits which can impact on the design.
12. Knowledge of GIT or any other version control software.

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