
We are Hiring Customer Success Manager
Job Title: Customer Success Manager – Travel / OTA / Contact Centre - BPO
Location: Kochi - India
Department: Customer Service / Operations
Type: Full-Time
Job Summary:
We are seeking a seasoned Customer Succes Manager with proven experience in the travel industry (OTA, Contact Centre - BPO, or travel agency) to lead and enhance our customer support operations. The ideal candidate will bring expertise in customer service frameworks such as Six Sigma, Lean, COPC, or ITIL, and a track record of driving service excellence, process optimization, and team performance.
Key Responsibilities:
- Lead & Manage Customer Service Operations: Oversee day-to-day customer service activities across multiple channels (voice, email, chat, and social), ensuring high levels of customer satisfaction.
- Performance Management: Set KPIs, monitor service levels, and implement performance improvement initiatives.
- Team Leadership: Manage, mentor, and develop a team of supervisors, team leads, and customer service agents.
- Customer Journey & Escalation Handling: Analyze customer touchpoints, resolve escalated issues, and implement corrective actions to improve the customer journey.
- Process Optimization: Use Six Sigma, Lean, or other frameworks to analyze current workflows, eliminate inefficiencies, and drive continuous improvement.
- Training & Quality Assurance: Design and deliver training programs and quality assurance processes to maintain high service standards.
- Technology Integration: Collaborate with IT/Product to deploy and improve CRM, helpdesk, or ticketing systems (e.g., Zendesk, Freshdesk, Salesforce).
- Reporting & Insights: Generate operational reports, identify trends, and present actionable insights to senior management.
- Compliance & SLA Management: Ensure compliance with service level agreements, data protection policies, and regulatory guidelines.
- Customer Feedback Loop: Implement mechanisms to gather and act on customer feedback (CSAT, NPS, etc.).
Requirements:
- Bachelor’s degree in Business, Tourism, Operations, or related field. MBA preferred.
- Minimum 5–8 years in a customer service leadership role, preferably within online travel agencies (OTA), traditional travel agencies, or BPOs supporting travel clients.
- Strong understanding of contact centre operations, service recovery, and travel domain KPIs (e.g., PNRs, GDS, refunds, reissues).
- Certification in Six Sigma (Green Belt or higher) or other process improvement frameworks (Lean, COPC, etc.) is a strong advantage.
- Hands-on experience with customer service tools (e.g., Amadeus/Galileo + CRM & ticketing tools).
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Flexible to work in a fast-paced, customer-focused environment, with rotational shift support if needed.
Preferred Skills:
- Multilingual capability (English is a must; Hindi, and/or other languages a plus).
- Prior experience with automation tools, chatbots, and self-service platforms.
- Proven ability to drive CSAT and NPS improvements.
- Experience managing distributed/remote teams.

About Blueseven Technologies LLC
About
Similar jobs
About Pixerize
Pixerize is an automation-first business solutions company helping small and mid-sized businesses scale globally. We bring strategy, systems, and digital execution together to help our clients dominate their markets. Now, we’re looking for a Sales Closer who’s ready to convert leads into deals and make a serious impact.
Role Overview
We’re seeking a high-performance Sales Closer who knows how to pitch, handle objections, and seal the deal. You’ll be on the front lines speaking directly with inbound and qualified leads, pitching the value of Pixerize, following up persistently, and turning interest into revenue. If "no" just motivates you more—this role is for you.
Responsibilities
- Take discovery and pitch calls with warm leads and prospects.
- Present tailored solutions and close deals confidently.
- Handle objections with professionalism and confidence.
- Build rapport and maintain strong client communication throughout the sales cycle.
- Follow up consistently to guide leads through the pipeline.
- Collaborate with marketing and operations to align messaging and delivery.
- Track progress in CRM and meet (or exceed) monthly sales targets.
KPIs & Performance Metrics
- Number of deals closed monthly.
- Conversion rate from discovery to close.
- Follow-up responsiveness and pipeline management.
- Contribution to revenue growth targets.
- Feedback from leads on communication and experience.
Requirements
- 2+ years of experience in a sales role, ideally in tech, services, or startups.
- Strong public speaking and on-call presentation skills.
- Proven ability to close deals and meet quotas.
- Excellent written and verbal communication.
- Persuasive, resilient, and confident under pressure.
- Comfortable working in a remote, fast-paced team environment.
Nice to Have
- Familiarity with CRMs like HubSpot, Pipedrive, or Close.
- Experience selling marketing, automation, or digital services.
- Basic understanding of lead funnels and sales automation.
JioTesseract, a digital arm of Reliance Industries, is India's leading and largest AR/VR organization with the mission to democratize mixed reality for India and the world. We make products at the cross of hardware, software, content and services with focus on making India the leader in spatial computing. We specialize in creating solutions in AR, VR and AI, with some of our notable products such as JioGlass, JioDive, 360 Streaming, Metaverse, AR/VR headsets for consumers and enterprise space.
Mon-Fri, In office role with excellent perks and benefits!
Key Responsibilities:
1. Design, develop, and maintain backend services and APIs using Node.js or Python, or Java.
2. Build and implement scalable and robust microservices and integrate API gateways.
3. Develop and optimize NoSQL database structures and queries (e.g., MongoDB, DynamoDB).
4. Implement real-time data pipelines using Kafka.
5. Collaborate with front-end developers to ensure seamless integration of backend services.
6. Write clean, reusable, and efficient code following best practices, including design patterns.
7. Troubleshoot, debug, and enhance existing systems for improved performance.
Mandatory Skills:
1. Proficiency in at least one backend technology: Node.js or Python, or Java.
2. Strong experience in:
i. Microservices architecture,
ii. API gateways,
iii. NoSQL databases (e.g., MongoDB, DynamoDB),
iv. Kafka
v. Data structures (e.g., arrays, linked lists, trees).
3. Frameworks:
i. If Java : Spring framework for backend development.
ii. If Python: FastAPI/Django frameworks for AI applications.
iii. If Node: Express.js for Node.js development.
Good to Have Skills:
1. Experience with Kubernetes for container orchestration.
2. Familiarity with in-memory databases like Redis or Memcached.
3. Frontend skills: Basic knowledge of HTML, CSS, JavaScript, or frameworks like React.js.



About koolio.ai
Website: www.koolio.ai
koolio Inc. is a cutting-edge Silicon Valley startup dedicated to transforming how stories are told through audio. Our mission is to democratize audio content creation by empowering individuals and businesses to effortlessly produce high-quality, professional-grade content. Leveraging AI and intuitive web-based tools, koolio.ai enables creators to craft, edit, and distribute audio content—from storytelling to educational materials, brand marketing, and beyond—easily. We are passionate about helping people and organizations share their voices, fostering creativity, collaboration, and engaging storytelling for a wide range of use cases.
About the Full-Time Position
We are seeking experienced Full Stack Developers to join our innovative team on a full-time, hybrid basis. As part of koolio.ai, you will work on a next-gen AI-powered platform, shaping the future of audio content creation. You’ll collaborate with cross-functional teams to deliver scalable, high-performance web applications, handling client- and server-side development. This role offers a unique opportunity to contribute to a rapidly growing platform with a global reach and thrive in a fast-moving, self-learning startup environment where adaptability and innovation are key.
Key Responsibilities:
- Collaborate with teams to implement new features, improve current systems, and troubleshoot issues as we scale
- Design and build efficient, secure, and modular client-side and server-side architecture
- Develop high-performance web applications with reusable and maintainable code
- Work with audio/video processing libraries for JavaScript to enhance multimedia content creation
- Integrate RESTful APIs with Google Cloud Services to build robust cloud-based applications
- Develop and optimize Cloud Functions to meet specific project requirements and enhance overall platform performance
Requirements and Skills:
- Education: Degree in Computer Science or a related field
- Work Experience: Minimum of 6+ years of proven experience as a Full Stack Developer or similar role, with demonstrable expertise in building web applications at scale
- Technical Skills:
- Proficiency in front-end languages such as HTML, CSS, JavaScript, jQuery, and ReactJS
- Strong experience with server-side technologies, particularly REST APIs, Python, Google Cloud Functions, and Google Cloud services
- Familiarity with NoSQL and PostgreSQL databases
- Experience working with audio/video processing libraries is a strong plus
- Soft Skills:
- Strong problem-solving skills and the ability to think critically about issues and solutions
- Excellent collaboration and communication skills, with the ability to work effectively in a remote, diverse, and distributed team environment
- Proactive, self-motivated, and able to work independently, balancing multiple tasks with minimal supervision
- Keen attention to detail and a passion for delivering high-quality, scalable solutions
- Other Skills: Familiarity with GitHub, CI/CD pipelines, and best practices in version control and continuous deployment
Compensation and Benefits:
- Total Yearly Compensation: ₹25 LPA based on skills and experience
- Health Insurance: Comprehensive health coverage provided by the company
- ESOPs: An opportunity for wealth creation and to grow alongside a fantastic team
Why Join Us?
- Be a part of a passionate and visionary team at the forefront of audio content creation
- Work on an exciting, evolving product that is reshaping the way audio content is created and consumed
- Thrive in a fast-moving, self-learning startup environment that values innovation, adaptability, and continuous improvement
- Enjoy the flexibility of a full-time hybrid position with opportunities to grow professionally and expand your skills
- Collaborate with talented professionals from around the world, contributing to a product that has a real-world impact
We are looking for a QA Automation Engineer who understands how to ensure the quality of a product that is changing very fast. If you're passionate about writing code to test financial products at scale , then we want to chat. Are you ready to revolutionize the small business banking industry with us?
About the Role
- Collaborate with developers and product managers to deliver the highest quality with each release
- Own the acceptance criteria process with developers and create detailed, comprehensive, and well-structured test plans and test cases for features
- Create the necessary automation library and framework as required and build automation tests and integrated them to CI/CD pipeline
- Communicate using synchronous and asynchronous channels to collaborate effectively
Requirements for the Role
- 5+ years experience with manual and automation testing
- Experience with QA methodologies for large scale web and mobile applications, understanding of software development process
- Experience with mobile,(android and iOS) web and API automation testing using tools such as Selenium, Appium and Postman
- Demonstrated ability to work well with others in a team environment and with geographically distributed teams
- Experience working with SCM tools like Git
- Experience in implementing CI/CD regression pipelines


Technical Project/Product Lead
We are seeking a Technical Project/Product Lead with 8-10 years of experience in Microservice.Net Technologies with at least 2-4 years of experience in technical project lead. As a Project Lead, you will be responsible for leading business and technology outcomes for assigned programs or projects.
Educational Qualification:
The ideal candidate should possess educational background in Engineering along with a proven track record of delivering successful projects.
Technology/Skills:
• Expertise in Microsoft.NET Technologies and MVC Architecture.
• Strong design experience including experience in architecture and design patterns.
• DevOps/ Cloud experience is an added advantage.
• Strong experience in integration architecture including API Gateway, Service Catalogs etc.
• Strong experience in integration design for secured and scalable API’s and Webservices.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
• Proven ability to lead cross-functional teams and deliver projects on time, within budget, and to the required quality standards.
Roles & Responsibilities:
• Lead and manage end-to-end technical project, ensuring successful planning, execution, and delivery within scope, budget, and timeline.
• Collaborate with cross-functional teams, including software developers, architects, quality assurance, and stakeholders to define project requirements, objectives, and deliverables.
• Provide technical guidance and expertise in Microsoft .NET, MS SQL, ASP.NET Core, and Azure to the project team, assisting with problem-solving, troubleshooting, and decision-making.
• Ensure adherence to software development best practices, coding standards, and quality assurance processes throughout the project lifecycle.
• Act as a liaison between technical and non-technical stakeholders, effectively communicating project updates, progress, and risks.
• Conduct regular project status meetings, providing comprehensive reports and updates to project sponsors and stakeholders.
• Stay up to date with industry trends, emerging technologies, and best practices in Microsoft .NET, MS SQL, ASP.NET Core, and Azure, and apply this knowledge to project execution.
- Manage end to end recruitment activities by sourcing the best talent from diverse sources and handle the entire Talent management right from joining to exit
- Strong network within product companies/startups
- Work with Marketing Team and execute ways to strengthen our brand awareness
- Review and benchmark the internal and external environment to improve HR/Talent Management
- Provide excellent candidate experience at each stage of the hiring process
- Provide Analytical and well-documented reports to the hiring managers.
- 3+ years experience in Product/Start-Up companies is a must
- Ability to network and strong interpersonal skills
- Worked on positions like Data Scientist, Engineering Manager, SDET, DevOps.
- Good track record of conversions
- Excellent Written Communication!
- An open-minded and positive attitude
- Adaptable and able to fit into the work environment of a fast-growing start-up
- Strong sense of ethical responsibility
- Skilled at spreading a good vibe
- Notice Period should be lesser than one month
IndiaMART is India's largest online B2B marketplace, connecting buyers with sellers. Over the last 25 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'Bada Aasaan Hai,' appropriately depicts our approach. With 76 million product offerings and 6.7 million responsive supplier base, we provide ease and convenience to our 138 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike. Headquartered in Noida, we have 3,000+ employees located across 32 offices in the country.
Position Description:
This position allows you to build new clients for the organization, build rapport and trust in both yourself and the company. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Our sales professionals focus on face-to-face sales presentations as they provide our clients an opportunity to know IndiaMART & value addition IndiaMART can bring to their respective business. Position holder will be an individual contributor, responsible to drive sales activities within assigned region.
Job Summary:
- To generate leads from given database & Identify decision makers within targeted leads and initiate the sales process.
- To penetrate all targeted accounts and originate sales opportunities for the company's products and services.
- To set up and deliver sales presentations, product/service demonstrations on daily basis.
- To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.
- To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company.
- To ensure that all payments are collected as per the company's payment terms.
- Ensure adherence to sales processes and requirements.
- Field sales
Knowledge:
- Knowledge and application of sales techniques such as: Rapport building, selling on emotion, building value in the product, and closing the sale
. • Keen understanding of the business and technical contexts in which key accounts are situated
. • Business advisor to your customers.
Skills:
- Quick thinking and problem-solving skills
- Excellent verbal communication skills
- Excellent active listening skills
- Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer.
Attitude & Behavior:
- Positive and enthusiastic attitude
- Handles Rejection well
- Customer focus and result oriented approach
Qualifications/Eligibility
MBA Freshers or Any degree with 1-year Experience in Field Sales
60% in 10th & 12th
*ctc upto 3.9LPA*
Location - Mumbai
Weekly Incentives
Employment Type
Full-time
● Demonstrable experience delivering content marketing, lead generation & demand gen
campaigns
● Solid project management skills: ability to lead and collaborate with cross-functional
partners, prioritize high impact activities, and keep complex projects moving forward
● Strong interpersonal, time and project management, presentation, and communication
skills
● Highly creative with experience in identifying target audiences and devising digital
campaigns that engage, inform and motivate
● Solid knowledge of website analytics tools (e.g., Google Analytics, Amplitude, Mixpanel)
● Working knowledge of ad serving tools (e.g., DART, DFP)
● Experience in setting up and optimizing Facebook, LinkedIn & Google Adwords
campaigns
● Proficient in marketing automation tools and campaign documentation is a plus
● Working knowledge of HTML, CSS, and JavaScript development and constraints
● Strong analytical skills and data-driven thinking
● Up-to-date with the latest trends and best practices in online marketing, measurement
and the startup ecosystem

Job description
We are looking for a humble, but ambitious, razor-sharp engineering technical leader who can teach us a thing or two. We promise to return the favor. Like us, you take product development, cloud services research and platform engineering seriously; you’re passionate about technology and, even more so, about leadership. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints. That’s where you come in.
We are currently seeking a Fullstack technical lead of core product development to help senior management drive the technical vision, architectural guidance and provide leadership for a team of software engineers in an innovative and fast-paced environment. Our selection process will emphasize hands-on engineering and other technical or architectural skills as well as leadership/management/SDLC process/organizational skills equally. The ideal candidate must be a master of their domain and be able to contribute as an individual contributor (software engineer and architect) half of the time. Furthermore, the ideal candidate must be able to improve SDLC and Scrum processes or inspire, champion and teach his / her team when the need arises. We are looking for a rare mix of intelligence, integrity, domain knowledge, verbal and written agility, and diplomacy which allows you to rapidly earn the trust of technically astute engineers.
mail resume fullstack @ theintegrityglobal.com
Responsibilities
- Responsible for championing persistence, business logic and other back-end layers architectural and SDLC process strategy as well as the planning and successful execution of said strategy
- Effectively balance technical leadership and software engineering individual contributor responsibilities
- Directly or indirectly drive projects and provide architectural and technical leadership in an innovative and fast-paced environment
- Continually retrospect and drive innovation within the back-end development process to ensure our software engineers execute at the highest possible level
- Hire, onboard, develop and manage back-end and user interface engineers
- Manage technical debt
- Responsible for execution of SDLC processes to include sprint pre-planning/planning, retros, demos, architecture and code reviews
- Work closely with the rest of the tech leads, data scientists, senior engineering leadership and product managers to ensure we're building awesome, feature-rich, scalable and secure product and features
- Work closely with the rest of the tech leads and senior engineering leadership team to ensure we're building the highly reusable codebase
- Provide mentoring and guidance to junior engineers. Create an environment for engineers to continually reach new heights within their career
Skills
- The ability to take technical ownership of assigned projects from high-level project scope down to details of the individual class and API design
- Experience in a product-based environment, balancing the competing priorities of project management, and your development team
- Developed Java-based server-side solutions such as JEE and Spring
- Solid experience and passion for working with data structures and data model
- Proficiency in Hibernate and SQL
- Passion and commitment to work in a start-up environment.
- Experience of working in an Agile environment.
- Developed solutions using AWS services.
- Developed scalable and distributed solutions
- Experience with JavaScript, ReactJS/ AngularJS, Docker, relational databases
- Experience with AWS services like EC2, Lambda, RDS, Redshift, S3, Kinesis, EMR
- Excellent oral and written communication skills
Qualification
- Bachelor’s degree in engineering from a reputed institution. Master’s degree preferred.
- 9+ years of full-stack development experience
- Experience in leading software development teams before, ideally using Agile Scrum methodology
*Salary : 15-25 LPA
*Job Location : Hinjewadi, Pune

