

Customer Support Representative
http://www.gevme.com/?utm_source=JobAd&utm_medium=StartupAsia&utm_campaign=JobAd">GEVME is a culmination of nearly 10 years of experience in helping Event Organisers with their technology needs. Focusing on event data management as the core, we power the end-to-end management of events through our various software capabilities, ranging from email marketing, online registration and ticketing, to on-site check-in. GEVME is already powering events such as Fintech Festival Singapore, IE Singapore Events, Forbes Global CEO Conference , Starbucks Coffee Singapore, Singapore International Water Week and World Cities Summit to name a few.
We are on the lookout for a Support Representative, who will be the face of our company in terms of making advocates out of our end-users who are using our platform to organise their events.
You should:
- Have a technical background with knowledge of HTML / CSS / JS / jQuery and ideally Reactjs
- Excellent communication skills, detail-oriented, and strong understanding of client requests
- Possess a can-do attitude who loves to interact with clients both face-to-face as well as online
- Have a general understand of the online space, including Software-as-a-Service (SaaS)
- Love to read up on anything online, be it social media, technological trends or the latest marketing techniques
Responsibilities
- Strengthen client relationship by being the go-to-person for client challenges relating to the platform
- Manage customer service inquiries and technical issues through clear communication to keep track of support tickets and status
- Train and guide customers with the on-boarding process on GEVME
- Acts as the "Voice of the Customer" by providing feedback to the development team on customer pain points
- Establish great relationships with internal stakeholders (Project, Product, Sales etc.) to achieve customers' goals
- Remain positive in challenging scenarios and inspire internal partners to do great work
- Assist Professional Services Team with ongoing customer deliverables if assigned
- Act as Coordinator for long-term DIY users for specific ad-hoc requirements
- Maintain the Support Portal with articles that will help with the client on-boarding process
- Post periodic best practices articles to help provide useful tips to our clients and users
Requirements
- Diploma/ Degree in IT or equivalent computer sciences
- Strong communication skills, who excel in managing clients face-to-face or online
- Past experience in front facing function such as Account Management, or Customer Support roles
- Minimum 1-2 years experience in Customer Support related roles
- Independent, highly-motivated and results-driven, able to thrive under pressure while taking pride in customer delight
- Excellent interpersonal skills with positive outlook
- Experience with any other event management and support tools a huge plus point
- HTML / CSS / JS / jQuery + ideally Reactjs (bonus)

About GlobalSignIn
About
We are a fast growing virtual & hybrid events and engagement platform. Gevme has already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Citibank, Google, Singapore Government etc.
We are a SAAS product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.
Join us if you want to become part of a vibrant and fast moving product company that's on a mission to connect people around the world through events.
Connect with the team
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Job Description:
We are seeking a skilled Mainframe Tester with hands-on experience in CICS to join our QA team. The ideal candidate will be responsible for designing, executing, and maintaining test cases for mainframe applications, ensuring the quality and reliability of business-critical systems.
Key Responsibilities:
- Develop and execute test plans for mainframe applications using COBOL, JCL, DB2, and CICS.
- Perform functional, regression, and integration testing on CICS transactions.
- Identify, document, and track defects using standard testing tools.
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Who we are
With over $1.44 trillion of assets under management, Invesco is one of the world’s leading global investment management firms, headquartered in Atlanta, GA. Spreading across 26 countries and with over 8400 dedicated employees, we are driven by trust and care. As one of the world’s leading asset managers, we are solely dedicated to delivering an investment experience that helps people get more out of life. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, explore your potential at Invesco.
Your Team
Intelliflo is a leading independent investment management firm seeking a globally minded individuals to become a part of the Digital Wealth team. You will have incredible opportunities for experimentation in this team, so before you submit your application, here are some other things you should know about the position:
Your Role
At the level of lead engineer, you are seen as a natural leader by your peers. You have a deep experience in designing and building secure, scalable, applications for the web using .Net, AWS and SQL - a background working in financial services at enterprise scale is preferred. You live our design and development methodologies, understand our business. You should have extensive knowledge on enterprise systems, security, development technologies within the Microsoft Stack, as well as excellent problem solving and troubleshooting skills
In this role you will be responsible for designing our global Digital Wealth platform product features , this includes core application functionality, API work as well as integrations with key partners. As one of the team's leaders, this person should be empowering our development team to make sound technical and architectural decisions. You will be accountable for quality of deliverables coming out of your squad and show ability to quickly learn and analyze complex system. This is a hands-on position, working in agile world on meaningful projects with a direct, immediate and visible impact to our key global clients.
To complete development activities required to meet business requirements. Development activities should be completed within expected delivery dates and should adhere to all Invesco development standards. The ability to communicate with project managers and other IT professionals is a must.
KEY RESPONSIBILITIES / DUTIES:
• Gather and analyze information on existing business processes in order to make recommendations that seek to improve business systems and processes.
• Analyze and document requirements for enhancements to systems and / or business processes. May involve investigation of third party vendors or systems.
• Clearly document solutions and recommendations to business problems.
• Review requirements and designs with relevant stakeholders to obtain agreement and sign off of proposals.
• Create cost and time estimates along with project plans to enable prioritization and execution of work.
• Complete all tasks related to development, unit testing, user acceptance testing, reporting and system implementation in accordance with the IT development life cycle.
• Always conform to documentation, coding and quality standards as defined.
• Maintain system support documentation for all supported applications, ensuring it is kept up to date.
• Assist with necessary documentation and implementation plans in the promotion of code to production environments
• Assist with regular system upgrades on third party applications by reviewing functionality changes (new/amended), system testing and updating of support documentation.
• Communicate with project managers and management using clear, user-friendly terminology (emails, phone, meetings).
• Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service.
• Work with peers to do unit testing and code review to ensure quality builds.
The Experience You Bring
· 8+ years technical leadership and architecture experience in software development
· 6+ years of ASP.NET, C#, HTML5, CSS3, JavaScript and SQL Server, AWS and Microservices
· 5+ years working in SQL-backed environments.
· In depth knowledge of client side JavaScript frameworks like React and Redux
· In depth knowledge of REST services(WCF, Web API, Microservices)
· Solid work experience in building SaaS based products.
· Experience and clear understanding of how to plan and execute within iterations and sprints
· Experience working in an Agile/Scrum development process
· Innovative, challenging programming work in the Microsoft stack, with SQL Server as a back end
· Experience building for the web using C#, Bootstrap, Vue, AJAX, CSS, jQuery, REST and the latest technologies.
· Ability to work independently with the knowledge and capability to come in and make an immediate impact
· Experience working in a sprint-driven development process.
Technology we use:
Technology we use:
· Web Apps built with .NET, using both WebForms and MVC
· APIs built on .NET (C# / REST services)
· SQL Server 2014
· Cloud : AWS
· UI: ReactJS
· DevOps
Academic requirements
Any engineering degree from a top tier educational institution preferred

About Us
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs
How do we do it
Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them.
Job description
We are looking for a great React/Redux Developer proficient with JavaScript. Developers' primary focus will be on developing user interface components and implementing them following well-known React.js workflows.
Responsibilities
- Responsible for the development of a new highly responsive, web-based user interface
- Construct visualizations that can depict vast amounts of data.
- Work and collaborate with the rest of the development team
- Work with the product team, backend team and server teams.
- Learn and understand user interactions and develop a flexible and well-structured front-end architecture, along with the APIs to support it.
- Developing new user-facing features using React and Redux
- Building reusable components and front-end libraries for future use.
- Translating designs and wireframes into high-quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Good time-management, interpersonal and communication skills.
- A natural inclination toward solving complex problems, Impulse to learn and master new technologies and curiosity to find new and unusual ways of how to solve various technical issues.
Desired Qualifications and Key Skills
- Bachelor’s degree in computer science, software/computer engineering or an equivalent degree from Tier 1 College is a Plus
- Prior Experience with a Product Based Company is a Plus.
- Should have 3+ years of hands-on experience in configuration, coding, testing and deploying web-based applications in React
- Working in an agile environment with agile methodologies is a must and having Git knowledge is an advantage.
- Should be able to work with designers to transform wireframes into Screens.
- Should be able to integrate screens to business logic and architect database schema to ensure complete design.
Cultural fitment
Work at the heart of AI and customer engagement.
If you are fascinated by AI and looking to work with the latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.
Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.
Culture/Values
We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.
FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Visit our website: https://rezo.ai/">https://rezo.ai/ for more information

Role - Lead React Native Developer
Experience - 4+ years
Location - Bangalore
About the Company :-
Our client is a B2B2C tech Web3 startup founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech.
- Min 4-5 years of experience in Mobile application development
- Experience in React Native app development
- Firm grasp of the JavaScript and TypeScript language and its nuances, including ES6+ syntax
Follow best practices using Android Guidelines
- Knowledge of functional or object-oriented programming
- Technically strong in React-Redux/Mobx development and deep understanding of core mobile concepts such as lifecycle, UI, networking, caching, device features, etc
- Experiences with automated testing suites, like Jest or Mocha
- Experience integrating third-party frameworks. Worked with logging and capturing user navigation and app usage to Analytics and Crashlytics for understanding the most used features by users.
- Knowledge of mobile security and cryptography is an advantage.
- Good working knowledge of tools such as Git, JIRA, Jenkins, or any tools that are similar to these.
- Experience with agile methodology is preferred
- Good communication skills
- Good knowledge of app telemetry integration & app performance management
- Have published at least 2 React Native apps on Play Store & App Store.
- Implement robust app architectures and complex user interfaces
- Component Design and coding new features. includes unit tests, debugs, and solves defects
- Component Design/Coding/Unit Testing/Debugging
- Responsible for designing app architecture and integration design to various external systems (APIs, 3rd Party SDK)
- Follow best practices using React Native Guidelines
- Understand reacting design patterns like HOC, Render Props, and their applications.
- Good understanding of atomic design principles
- Experience with CSS-in-js / styled-components
- Good understanding of Android & iOS working principles, Release process
- Ability to multi-task under pressure and work independently with minimal supervision
- Work on high-performance consumer-facing apps
- Understanding the nature of asynchronous programming and its quirks and workarounds.
- Good understanding of server-side templating languages (such as jade, EJS, and pug).
- Creating database schemas that represent and support business processes.
- Implementing automated testing platforms and unit tests.
- Basic understanding of front-end technologies, such as HTML5, SCSS, and CSS3.
- Ability to make recommendations on UI design and UX best practices.

As a Senior Experience Technologist, you’ll be working as part of an agile team with other passionate, driven, and talented people, creating innovative solutions for our clients. Your primary responsibilities will include developing interactive web-based, mobile, and/or desktop applications using Sapient as well as industry best practices to deliver high value and quality to Publicis Sapient clients.
What are we looking for in you?
• Technical end-to-end design for stories by collaborating with business analyst/product owner, technical architect and clients
• Implement stories end-to-end, which includes Frontend, Backends for Frontend (BFF), Caching and also service orchestration in some cases) using best engineering practices like test-driven development, SOLID principles and consideration of non-functional requirements like performance, scalability, security or cloud readiness (as applicable) at the story level
• Automates testing at unit, module and integration level as needed using tools relevant for the platform (e.g. Jasmine, Jest, Karma, Webdriver.io etc.)
• Focus on quality by implementing best practices like logging, calling out technical debt, meeting KPIs using code quality tools like SonarQube, ESLint (customize and sync with Sonar), Stylelint/Sasslint and so on.
• Hands-on with automating redundant work, like common component structure, both in terms of scaffolding as well as using the right design patterns / creating abstractions.
• Mentor junior engineers in helping review code, guiding on technical decision making
Key Requirements:
• 4-9 years’ experience
• Hands-on knowledge of HTML5, CSS3, JavaScript
• Hands-on experience working with Object Oriented JavaScript (OOJS), JavaScript - and practical uses in building complex interactive experiences, primarily with ECMAScript 2015+. You should be up-to-date with new specifications (different stages), and also, using transpilers like Babel to use features from all stages
• Good understanding of creational and structural design patterns in JavaScript
• Experience working with Single Page Applications (SPA) with universal rendering capabilities.
• Good understanding of React.js, its core principles - lifecycle methods, virtual DOM etc. and at least 6 – 12 months hands-on experience with the same
• Understanding of one-way data flow and the Flux architecture.
• Understanding of stateful (container) vs stateless (presentational) components and how to break down the application page into components
• Core understanding of how React’s state management works out of the box.
• Understanding of different CSS architectures that go hand-in-hand with React.js application development. Pros and cons of component-level CSS vs global and where to apply each
• Thorough understanding of Webpack bundler (version 2+).
• Good understanding of the Web Components standard.
• Hands-on experience with building Progressive Web Apps (PWAs) on any framework.
• Hands-on experience with Frontend Performance Optimization – especially in a React application with respect to resource loading strategy, CPU/Memory profiling on the browser.
• Hands-on experience with test-driven development using Jest or equivalent. Familiar with snapshot testing, code coverage. Experience working with utilities like Enzyme
• Experience using fluid grids, and building responsive/adaptive websites using Bootstrap etc.
• Understanding of SEO and accessibility and making it part of the development workflow
• Moderate to Strong graphics manipulation/optimization skills using Photoshop is a plus.
Knowledge & experience of the below skills will earn additional brownie points:
• Logically understands relational databases like MySQL and non-relational databases like MongoDB and can manage to work with it.
• Hands-on experience with GraphQL.
• Hands-on experience working with client-side templating languages like Handlebars, Mustache, etc.
• Hands-on experience with Functional Programming (FP)
• Hands-on experience working with frontend build systems and automating the same using any task runner
• Understanding of hybrid vs native mobile apps – and pros/cons with respect to PWA.
Hands-on experience working with server-side JavaScript frameworks like Express, Koa, Hapi etc. (based on Node.js
• Good understanding of REST APIs and Microservices. Should have an understanding of how resources are organized and how an application should align based on the same. You are expected to have an understanding of how CRUD operations map to HTTP methods for a well-designed service.
• Hands-on with DevOps pipeline and able to tweak/change build/deployment pipeline as needed in the context of a module (e.g. Jenkins / Travis / Now.sh / Gitlab)
• Experience with configuring Webpack from scratch and working knowhow of Rollup / Parcel.
Education:
Bachelors in Computer Science or equivalent education covering Math, Algorithms, Data Structures, Networking, Databases, Operating Systems, Graphics.
About us: At Publicis Sapient, we enable our clients to thrive in Next and to create business value through expert strategies, customer-centric experience design, and world-class product engineering. The future of business is disrupting, transforming, platforming, and becoming digital to the core. We see it in every major industry, from financial services to automotive, consumer products, retail, energy, and travel. We are looking for people who have the courage to break out of what has always been to go do what will be. If you have an optimism that says there is no limit to what we can achieve in this exciting time, then we should talk. Our work is fueled by challenging boundaries, multidisciplinary collaboration, highly agile teams, and the power of the newest technologies and platforms. Our people thrive because of the belief that it’s both our privilege and
responsibility to usher our clients and the world into Next. We are seeking those deeply skilled, bold, collaborative, flexible, and who want to reimagine the way the world works to help businesses improve the daily lives of people, and the world. This is the world-class engineering team where you should build your career.
Qualification: CA Qualification
Location: Mumbai CST
Language: Marathi
Exper: 2 minimum
Tentative Roles and Responsibilities -
- Understanding the data requirements of each desk
- Gathering elementary level Master data by visiting each of the 15 desks
- Assess the data points of information flow in Supply Chain Management Application and mapping it with the data points of the integrated financial management system
- Assess the gathered data for optimizing the information flow in the department
- Assess the integration points and workflows of Financial Institute with other entities
- Preparation of report formats for each desk
- Review and monitor the development of key financial modules for claim settlement, reimbursements, proforma accounts, budgeting and expenditure, accounts and bookkeeping, purchase management and infrastructure and administration
- Ensuring implementation of Accounting Management related Services and coordination with appointed CA firm for its completion
- Co-ordinate with different stakeholders to appraise issues at their end, which may lead to delay in the project, suggest solutions to remove the bottlenecks
- Support in reviewing, monitoring, and management of performance and conformance to the vendor's SLA
- Develop training plans and managing the training phases for the users on the functions and operations of the new application
- Drive change management during the transition phase
- Identifying key risk areas and mitigation and management of risks
- Providing technical and project management support during implementation and post-implementation
Our client focuses on providing solutions in terms of data, analytics, decisioning and automation. They focus on providing solutions to the lending lifecycle of financial institutions and their products are designed to focus on systemic fraud prevention, risk management, compliance etc.
Our client is a one stop solution provider, catering to the authentication, verification and diligence needs of various industries including but not limited to, banking, insurance, payments etc.
Headquartered in Mumbai, our client was founded in 2015 by a team of three veteran entrepreneurs, two of whom are chartered accountants and one is a graduate from IIT, Kharagpur. They have been funded by tier 1 investors and have raised $1.1M in funding.
What you will do:
- Interacting with the clients to understand their requirements and translating it to the developer to take it forward
- Acting as a liaison between end users/clients and internal teams and helping them fulfil client requests and resolving queries with optimum time and efforts
- Contributing to implement various solutions in the existing process flow of clients using our products and helping to communicate concepts to the product team to enhance the future product requirements
Desired Candidate Profile
What you need to have:- CA, CFA, or related field
- Excellent communication and task management skills
- In depth knowledge of the various Income Tax Department websites, portals, and their workings, etc
- In depth knowledge of the Income Tax Department rules, regulations, guidelines, due-dates, services, facilities, etc
- In depth knowledge of Income Tax return filing processes using XML Upload, JSON Upload, Prefilled JSON, etc
- In depth knowledge of the Income Tax Filing Regimes
- In depth knowledge of Income Tax XML responses, JSON responses, data points pertaining to calculation of Financial Rations, Balance Sheet, P&L, etc
- In depth knowledge of E-Return Intermediaries and their rules, regulations, guidelines, permissions, compliances, etc
- Passable knowledge of GST, GST Portal and GST filing processes
- A good working knowledge of the financial industry and regulatory environment
- Ability to quickly grasp the various data sources that the company covers and gaining a hold over them over a period of time
- Understanding and translating statistics to address client business problems and liaisoning with the analytics team to build and deliver custom solutions
- Good understanding of Data query languages like SQL, MS Office, R/Python (good to have) and other statistical analysis tools
- Ability to be creative, analytical, and think outside the box to solve problems


We are looking for young enthusiastic candidates who have knowledge on development in PHP & MySQL. Requirements are specified in the following points.
- Selected Candidate needs to work as a sole developer / work with other developers depending on the project.
- Selected Candidate needs to handle live projects from day 1.
- Some of our projects include Travel Portal, Airline Booking System, Hotel Booking system, eCommerce Portal etc. We prefer candidates with knowledge in these fields.
- Generate revenue by pitching prospects and converting them to sales.
- Meet and exceed pipeline contribution goals
- Respond quickly to assigned leads
- Willingness to be measured by weekly and monthly metrics.
- Use and become an expert on the Customer Relationship Management (CRM) system.
- Fully Responsible for meeting targets as assigned Periodically
- Comfortable with cold calling
- Experience from Event Industry and Artist Management space is a must
- Brilliant Negotiations Skills
- Good Communication Skills, Smart Worker
- Flexible, Able To Shift Priorities To Accommodate Changing Demands
- The ability to break the ice, and engage in extensive networking & socializing at various platforms
- Experience in working on CRM (eg- PipeDrive, Salesforce, Zoho) would be a plus
What will you do?
- You will be responsible for the design and development of large-scale, multi-tenant, distributed systems using scalable, fault-tolerant architecture with distributed queues (kafka), distributed caches (redis), high volume data stores (MongoDB, Cassandra, elasticsearch), container-centric deployments (kubernetes).
- Write Java codes using best practices with high quality standards.
- Participate in code reviews and deep dive into design discussions.

