Technical Support Executive

Position Overview

We are seeking a highly organized and proactive Executive Assistant with 1 month to 6 months of experience to support the CEO in day-to-day operations. The ideal candidate will excel in a fast-paced environment, demonstrating excellent coordination, communication, and multitasking skills.

Job Location: On-Site

What You Will Be Doing

Administrative Support

• Manage the CEO’s calendar, schedule meetings, and prioritize appointments.
• Prepare and maintain records, documents, and presentations.

Meeting Management

• Follow up on action items from meetings and ensure timely completion.
• Organize and coordinate internal and external meetings, including agenda preparation and minute-taking.

Strategic Support

• Conduct research and provide insights on business trends, opportunities, and competitive analysis.
• Assist in drafting reports, proposals, and strategic documents for high-level meetings.

Communication & Coordination

• Act as the primary liaison between the CEO and internal/external stakeholders.
• Draft and review correspondence, ensuring accuracy and tone alignment.

Project Management

• Support the CEO in planning and executing projects, tracking progress, and ensuring milestones are met.
• Coordinate with cross-functional teams to drive project outcomes.

Confidentiality & Discretion

• Handle sensitive information with utmost confidentiality and professionalism.
• Manage confidential files and ensure their safe storage.

Operational Efficiency

• Proactively identify inefficiencies and suggest process improvements to optimize the CEO’s workflow.
• Monitor key performance indicators (KPIs) and prepare periodic reports.

Event Management

• Organize corporate events, team offsites, and other key activities.
• Ensure all logistical and administrative aspects are handled efficiently.

What You’ll Need

• Excellent Communication: Strong written and verbal communication skills.
• Time Management: Ability to prioritize and manage multiple tasks efficiently.
• Attention to Detail: High degree of accuracy in documentation and scheduling.
• Proactive Problem-Solving: Anticipates needs and provides solutions.
• Tech-Savviness: Proficiency in Google Workspace (Docs, Sheets, Slides), Project management tools like ClickUp and collaboration tools like Slack.
• Discretion & Professionalism: Handles confidential information with integrity.

Benefits

• Working closely with the leadership & an opportunity for an accelerated career growth.
• Opportunities for professional development and career growth.
• Collaborative and dynamic work environment.

Who are we looking for?

1. Someone who is annoyed by the build time it takes for an application to

build and has actually done something to optimise it

1. Has good experience in building Android applications
2. Experience with the flutter ecosystem is a great plus.
3. Who likes to think in terms of software and data architecture before

opening Android studio.

1. Comfortable with managing development and deployment of applications.
2. Open and more importantly excited about learning the new technologies.

Roles and responsibilities

1. Participate and contribute in design and development of the core

components of the Filo service.

1. Ensure high quality of software development w.r.t to project

architecture, code quality, testing and deployment.

1. Implement testing frameworks and disciplines as part of every feature

development.

1. Own performance of app in production and implement/push for

implementation of systems to monitor, debug and fix an issue in

production in lowestTATpossible.

1. Advocate good engineering has the highest priority with the only exception

of value delivered to the end user.

Benefits

• MacBook Pro goes without saying
• Stock Grants and Discounts
• Flexible Working Hours
• Flexible core working hours
• Development budget (conferences, training, Udemy, language classes)
• Internal tech guilds, Hackathon and public Meetups
• A learning environment where you can extend and build upon your skills
• Great Office Location
• Regular company parties and team events

Join In

We are a team of educators and engineers who believe there is a lot that can be

done when it comes to how people learn things. We believe while a good book is a

must, so is a good experience and a good teacher but are unfortunately not well

explored.

Join us on this exploration!

About ITLH:

ITLH is an Ed-Tech organization backed by an IT company- Centillion based in India and Singapore. ITLH aims at bridging the gap between knowledge and opportunities by helping students build their skill sets via practical learning on live projects and classroom training. For the last 5 years we have enrolled 4000 students for the program and have been successfully placed in several MNC's.

How will we help you grow?

By joining ITLH, you will be part of an ever-growing organization that is redefining learning and helping young students to be industry ready. We believe in a healthy and growing working culture that you would love to be a part of. Join us if you feel you have the required skills and desire to be a part of our team and create an impact and reach new heights globally.

Responsibilities :

• Responsible for reaching out to prospective students and persuading them to purchase the courses.

• Timely addressing the queries and suggestions by students and acting on it on the quick TAT.

• Adhering strictly to the sales calls SLA’s.

• Execution of preset SOPs for the team that you are responsible for

• Collecting feedback from students & stakeholders for successful planning and execution for future

• Coordination between teams to provide swift resolution to prospective students

• Monitor the overall program health, Daily and weekly active users. Plan and execute campaigns to improve engagement.

• Recording all successful and unsuccessful attempts to close sales.

• Attending regular team meetings to clarify progress and performance-related expectations.

• Coordinating with the TL to come up with new offerings to increase revenue from existing accounts

• Conducting each of your functions with the utmost respect, regardless of other dispositions.

Requirements :

• Tolerance for ambiguity: A get-it-done rather than a wait-for-perfection' approach. A good bad answer is better than no answer at all.

• Iterative problem-solving: which means understanding problems clearly, and rapidly iterating on creative and implementable solutions

Good to have skills:

• Tech understanding/inclination

• Existing network/relationships in target group

Responsibilities:

.Create exclusive distributors, exclusive super stockists and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills.

.Excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.

• 15+ years of Hands-on technical application architecture experience and Application build/ modernization experience

• 15+ years of experience as a technical specialist in Customer-facing roles.

• Ability to travel to client locations as needed (25-50%)

• Extensive experience architecting, designing and programming applications in an AWS Cloud environment

• Experience with designing and building applications using AWS services such as EC2, AWS Elastic Beanstalk, AWS OpsWorks

• Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability

• Hands-on programming skills in any of the following: Python, Java, Node.js, Ruby, .NET or Scala

• Agile software development expert
• Experience with continuous integration tools (e.g. Jenkins)

• Hands-on familiarity with CloudFormation

• Experience with configuration management platforms (e.g. Chef, Puppet, Salt, or Ansible)

• Strong scripting skills (e.g. Powershell, Python, Bash, Ruby, Perl, etc.)

• Strong practical application development experience on Linux and Windows-based systems

• Extra curricula software development passion (e.g. active open source contributor)