Manner and Skill Integrated Services Pvt Ltd
https://www.mannerandskill.com/About
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Jobs at Manner and Skill Integrated Services Pvt Ltd
- Respond to customer inquiries and provide information about products and services.
- Assist the sales team in preparing sales quotes.
- Resolve customer complaints and issues, escalating them to the sales manager when necessary.
- Prepare sales reports, presentations, and analysis as required by the sales manager.
- Coordinate with the sales team for weekly meetings.
- Provide regular updates to the sales manager on the progress of sales targets.
- Maintain and update customer databases, sales records, and reports.
- Monitor and track sales targets, quotas.
Qualifications : Graduation in any field
2-3 years of experience in sales or a similar role
- Answer and direct phone calls, emails, and other correspondence.
- Prepare and purchase orders, invoices.
- Review and process customer orders received through various channels (email, online, phone).
- Verify order details, including product specifications, quantities, pricing, and delivery instructions.
- Coordinate with the sales, warehouse, and logistics teams to ensure orders are fulfilled in a timely manner.
- Communicate with customers to confirm order details, delivery schedules, and any changes or issues.
- Respond to customer inquiries regarding orders, billing, and payments.
- Qualifications : Graduation in any field
- Experience: 2-3 years of experience in billing, order processing, or a related role. Experience with Tally & Excel is must.
- Lead generation: Identifying potential customers through market research, networking & industry events.
- Reaching out to prospect cold calls, Emails and other communication channels to qualify leads.
- Building relationships with key decision makers & target companies
- Preparing customised proposals & quotations based on customers’ requirements.
- Negotiating pricing & contract terms to close deals.
- Maintaining ongoing communications with existing clients to ensure satisfaction & loyalty.
- Addressing customers' enquiries & resolving complaints promptly.
- Track sales performance against targets, generate sales reports, and provide regular updates to management.
- Strong communication and presentation skills.
- Ability to work independently & as part of a Team.
- Participating in exhibitions and conferences organized by the company & creating awareness of the products and services offered by the company.
- Minimum 5 years’ experience (Preferably in manufacturing packing machine industry)
- Qualifications: B.E (Mechanical engineering) / MBA (Sales & Marketing)
- Develop plans and strategies for developing business and achieving the company's sales goals
- Manage operations and resources to deliver profitable growth
- Define sales processes that drive desired sales outcomes and identify improvements where and when required
- Operate the assigned sales territory/market segment to meet sales & service requirements and expectations within the budgeted norms
- To establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization's products/services
- To plan and oversee the execution of local area promotional activities in both sales and service
- To devise strategies for effective and real-time market intelligence to stay ahead of competition
- To come out with innovative and cost-effective marketing ideas to stay always on top
- Provide detailed and accurate sales forecasting
- Compile information and data related to customer and prospect interactions
- Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions
- Oversee the assigned sales department to ensure proper maintenance of all sales systems and functions
- To strictly adhere to systems, procedures, credit policies, and discount structures laid by the company from time to time
- Ensure proper sales documentation
- Create a culture of success and ongoing business and goal achievement
- Manage the use of budgets
- To keep the outstanding amount in check
- Define optimal sales force structure
- Manage customer expectations and contribute to a high level of customer satisfaction
- Manage key customer relationships and participate in closing strategic opportunities
- Travel- for in-person meetings with customers and partners and to develop key relationships
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