Business Development Executive

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry. 

Responsibilities:

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. 

Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 

On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).

Requirements:

Technical experience in Java Enterprise environment as developer or DevOps specialist.

Familiarity with DevOps principles and ticketing tools like ServiceNow.

Strong analytical, communication, and organizational abilities. Easy to work with.

Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.

Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. 

Skills & Requirements

Java Enterprise, DevOps, Service Desk, Incident Management, Change Management, Problem Management, System Monitoring, Troubleshooting, Automation Workflows, CI/CD, Jenkins, GitLab, Docker, Kubernetes, AWS, Azure, ServiceNow, Root Cause Analysis, Documentation, Communication, On-Call Support, ITIL, SCRUM, Automotive Industry.

Additional Compensation: If applicable, this will be decided on the basis of your designationTL - Job DescriptionCompany Name: *GBH Auto Mechanics Services LLP Job Profile: Team LeaderJob DescriptionWe're seeking a qualified Team Leader is responsible for developing the sales team, coordinating sales operations and implementingsales techniques that allow the business to meet and surpass its sales targets consistently. The team leader is responsible forsupervising, managing, and motivating team members on a daily basis. able to act proactively to ensure smooth team operationsand effective collaboration.Requirement & SkillsProven work experience as a team leader or supervisorExcellent communication and leadership skillsOrganizational and time-management skillsDecision-making skillsExperience: 4 - 5 yearsJob Location: Work from homeSelection process:- HR round & Manager roundQualification: Any Graduate/Post GraduateWorking days: 6 working days (Sundays off)Shifts: 10:00am -7:00pmMandatory language: EnglishLaptop: candidates are to use their own laptops.

About Client : Our client is an American company that develops, manufactures and sells solar micro-inverters, energy generation monitoring software and battery energy storage products

The Back-End engineer will develop, maintain, architect & expand cloud microservices. Codebase uses Java, Spring Boot, Mongo, REST APIs, MySQL. Applications are dockerized and hosted in AWS using plethora of AWS services.

Key Responsibilities and Outcomes

• Programming in Java + Spring Boot
• REST API with JSON, XML etc. for data transfer
• Multiple database proficiency including SQL and NoSQL (Cassandra, MongoDB)
• Ability to develop both internal facing and external facing APIs using JWT and OAuth2.0
• Familiar with HA/DR, scalability, performance, code optimizations
• Experience with working with highly performance and throughput systems
• Ability to define, track and deliver items to ones own schedule
• Good organizational skills and the ability to work on more than one project at a time
• Exceptional attention to detail and good communication skills

Minimum Qualifications

• B.E/B.Tech in Computer Science from top tier college and >70% marks
• 70% or 7 CGPA throughout in education.
• Top 100 Engineering colleges only (NIRF ranking)
• Stability in job.
• Experience with SQL + NoSQL (Preferably MongoDB)
• Experience with Amazon Web Services, JIRA, Confluence, GIT, Bitbucket
• Ability to work independently and as part of a project team
• Strong organizational skills, proactive, and accountable.
• Excellent critical thinking and analytical problem-solving skills
• Ability to establish priorities and proceed with objectives without supervision
• Ability to communicate effectively and accurately
• Clear concise written project status update throughout the project lifecycle
• Highly skilled at facilitating and documenting requirements

Job Description:

• Looking for a passionate HR Executive in the Software Industry who understands technology and Interested to learn and grow along with the company.
• Understanding JD brief and sourcing potential candidates
• Handling End to End requirements for Mid-level to Leadership level.
• Sourcing profiles / resumes through multiple sources (head hunting, networking portals, job portals, internal references, etc.).
• Candidate assessment at primary level, based on client requirement Coordinate with technical panel and schedule interviews and follow up
• Maintain MIS / Trackers / Status reports
• Build and maintain an active pool of candidates to meet future hiring targets in an effective manner Basic knowledge on Timesheets, Attendance and Leave Management Good knowledge on Onboarding and BGV Process Basic knowledge on Payroll and Statutory compliance.
• Experience on Employee data management, preparation of all HR related letters from joining to Exit process. Knowledge on any HR Software.

Desired Candidate profile

• Prior recruitment experience is great to have.
• Responsible and accountable
• Confident and motivated individual
• Excellent interpersonal skills with excellent communication skills is preferred
• Strong Microsoft proficiency, including Word, Excel and PowerPoint