Business Development Executive

Roles and Responsibilities:

• Strong experience with programming microcontrollers like Arduino, ESP32, and ESP8266.
• Experience with Embedded C/C++.
• Experience with Raspberry Pi, Python, and OpenCV.
• Experience with Low power Devices would be preferred
• Knowledge about communication protocols (UART, I2C, etc.)
• Experience with Wi-Fi, LoRa, GSM, M2M, SImcom, and Quactel Modules.
• Experience with 3d modeling (preferred).
• Experience with 3d printers (preferred).
• Experience with Hardware design and knowledge of basic electronics.
• Experience with   Software will be preferred.ss

Detailed Job role (daily basis) done by the IOT developer.

·        Design hardware that meets the needs of the application.

·        Support for current hardware, testing, and bug-fixing.

·        Create, maintain, and document microcontroller code.

·        prototyping, testing, and soldering

·        Making 3D/CAD models for PCBs.

We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should also be able to handle customer complaints and requests. 

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value. 

Customer Success Manager Responsibilities: 

• Develop and manage client relationships. 

• Develop and manage relationships with the project team/internal team. 
• Analyze customer data to improve customer experience. 
• Act as a liaison between the customer and the delivery team  
• Identify, troubleshoot and proactively solve customer problems  
• Create positive relationships with customers to turn them into brand advocates  

• Responsible for growing customer accounts by identifying new opportunities in existing accounts.  
• Meet with customers on a regular basis  
• Manage billing disputes and upgrade/downgrade requests  
• Provide feedback to the Delivery team on how customers challenges  
• Ensure all contractual obligations are kept up to date, including payment terms. 

• Minimize customer churn. 

Customer Success Manager Requirements: 

• Highly organized and able to multi-task. 
• Self-driven and proactive nature. 

• Excellent communication and interpersonal skills. 
• Demonstrate leadership qualities. 
• Ability to identify and manage risks 
• Deep understanding of technology 
• Knowledge of customer success processes. 

• Experience in document creation. 
• Patient and active listener. 
• Passion for service. 

Responsibilities:

• Develop high-quality, reusable, and efficient frontend components using React.js.
• Collaborate closely with UI/UX designers and backend developers to translate design concepts into functional interfaces.
• Participate in architectural discussions and contribute to the overall frontend design and development strategy.
• Optimize applications for maximum speed and scalability, ensuring exceptional performance across various devices and browsers.
• Identify and address performance bottlenecks, troubleshooting and debugging frontend-related issues as they arise.
• Stay current with industry trends, best practices, and emerging technologies, and recommend their incorporation into projects when applicable.
• Mentor and provide guidance to junior developers, fostering a culture of continuous learning and skill development.
• Collaborate with the QA team to ensure the delivery of high-quality software through rigorous testing and code reviews.
• Contribute to the documentation of frontend architecture, coding standards, and best practices.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
• Minimum of 3 years of professional experience as a React Developer.
• Strong proficiency in React.js and its core principles, with a solid understanding of state management (e.g., Redux) and component lifecycle.
• Proficiency in JavaScript, HTML5, and CSS3, Bootstrap, JQuery with an eye for design and user experience.
• Knowledge of version control systems, particularly Git.
• Ability to write clean, maintainable, and well-documented code.
• Strong problem-solving skills and the ability to work effectively in a collaborative team environment.
• Excellent communication and interpersonal skills.

Ésah Tea is a brand devoted to giving you the ultimate tea experience. We believe that joy and warmth can be shared in many forms but is best when shared with a cup of tea. Our tea is made with absolute care and honesty by the best growers in Assam who believe in only giving the best.

Our tea is the perfect harmony of aesthetics, flavor, complexity, and health. Our mission to give you the best tea experience as a result of the respect we have for the art and craft of tea making and its culture. Directly from the tea gardens of Assam, from the most authentic growers with finesse in the cultivation of tea, our mission is to give you the best experience. We care about our environment and believe in sustainable and ethical extraction and production. Our initiative to switch to plastic-free teabags is a result of adopting sustainability as an ethic.

Ésah Tea recently raised a Pre Series A round from a well-known VC and has some milestones that the company would like to achieve. As it is well known in the eCommerce industry, achieving higher milestones month after month, year after year is a standard. Hence, Ésah Tea is looking to build a core team that can take it towards the next stage of its eCommerce journey. So if you think that you are perfect to work in a Startup, Let's have a chat.

The Job

• Manage paid acquisition channels like Google Ads and Facebook Ads. Analyze the results and optimize individual campaigns.
• Be responsible for the ROI of dozens of campaigns you execute.
• Own, drive, and report on crucial marketing efficiency metrics such as CAC, LTV, and, ROAS
• Understand your target audience and customer behaviors. You create strategies and campaigns, understanding the entire user journey from account creation until purchase.
• Analyze creative data and make recommendations to the Creative designers
• Come up with a hypothesis and test it scientifically to consolidate learnings, thereby increasing the baseline of the team's quality.
• Document findings in a structured way to contribute to the company's global knowledge base

Collaborate with international peers in other geographical markets to keep the highest possible baseline quality in your campaigns.

The Ideal Candidate

• 2-4 years of paid marketing experience, preferably in consumer-facing products
• Fluent in English (Advanced writing and speaking English skills)
• Experience with creative experimentation
• Experience with fast-paced, high growth startups
• Strong analytical and problem-solving skills
• A natural strategist
• Makes fast business decisions that prove to be profitable

Nice to have

• SQL
• Understanding of ad platforms algorithms

Experience with programmatic media (DSP)

Note: Must Be willing to relocate to Guwahati, Assam

MINIMUM QUALIFICATIONS, Roles and responsibilties:

• BS/MS in Computer Engineering or related technology field
• 10+ Years of Experience in Software Development
• Experience in  writing code for embedded systems, Proficient in C/C++ coding and intel DPDK
• Understanding of network interface drivers
• Experience with VMware, AWS, MSAzure, Google Cloud Platform.
• Knowledge of micro services and containerization
• Experience in building Networking Security Products
• Knowledge of Networking, TCP/IP Protocol Suite
• Design, code embedded features/solutions for the ShieldX Product
• Design write, extend and troubleshoot datapath code for switching, routing, NAT, TCP and TLS
• Work closely with other development , Product and Test Teams

• BS/MS in Computer Engineering or related technology field
• Excellent communication and Team player skills
• Should be a self-starter and be able to adopt to dynamic fast-paced environment.
• Able to work 40 hours a week