Customer Support Executive

• You have a minimum of 6 years of experience building high-performance consumer-facing mobile applications at Product companies of a decent scale.
• You have founded/worked in a start-up and have worked in an enterprise environment
• You have a keen eye for mobile architecture and have led/participated in architectural discussions.
• You have a passion for mentoring and helping people on your team grow and achieve their goals and work with cross teams.
• You practice test-driven development and you are able to drive agile practices.
• You have worked with multiple languages/frameworks and have expertise in any one programming language/framework/stack.
• You have published reusable packages.
• You have worked with building automation, devise farms, multi-target testing.
• You are able to optimize the application for performance and speed.
• You are an excellent collaborator & communicator. You know that start-ups are a team sport. You listen to others, aren’t afraid to speak your mind and always try to ask the right questions.
• You are excited by the prospect of working in a distributed team and company. 

Qualifications/Skills 

1. CS, A background in law will be a strong plus.

2. Strong Excel and Powerpoint skills

Soft skills and personality traits 

1. Should be detail oriented and extremely methodical

2. Should have a pleasant disposition and get along well with people

3. Should have a strong work ethic. If something is not "too low" for Senior Executives and the Founder, it should not be "too low" for the candidate.

Roles and Responsibilities 

1. To ensure compliance with local laws and best practices

2. To prepare monthly and quarterly reports for the board and investors 3. To manage treasury operations as may be required

Hybrid Work Model

Needs to be interested in gaming and/or tech. We will use their research skills to create SEO optimized guides and walkthroughs for various online portals.

*Fact-checking from multiple sources is compulsory.

*Plays PC/Console/Mobile games.

*No rewriting from other sites or plagiarism of any form allowed. Content should be entirely unique and packed with information that the player/user needs.

*Quick grasping skills and can create guides/tips & tricks after referring to Youtube videos and more.

*Top-notch research skills.

*Writing should be to-the-point, clear and concise.

*Good communication and understanding skills.

*Excellent proof-reading skills - typos and poor sentence structure will not be helpful.

*Focused on meeting deadlines in an undistracted manner: the end-goal is a minimum of 5 articles per day (around 300-400 words each).

*Knowledge of Photoshop will be a good add-on.

*Knowledge of Word press drafting  will be a good add-on.

*Should be a keen learner and dedicated to work long-term.

Required:
1) WebFOCUS BI Reporting
2) WebFOCUS Adminstration
3) Sybase or Oracle or SQL Server or Snowflake
4) DWH Skills

Nice to have:
1) Experience in SAP BO / Crystal report / SSRS / Power BI
2) Experience in Informix
3) Experience in ETL

Responsibilities:

• Technical knowledge regarding best practices of BI development / integration.
• Candidate must understand business processes, be a detailed-oriented person and quickly grasp new concepts.
• Additionally the candidate will have strong presentation, interpersonal, software development and work management skills.
• Strong Advanced SQL programming skills are required
• Proficient in MS Word, Excel, Access, and PowerPoint
• Experience working with one or more BI Reporting tools as Analyst/Developer.
• Knowledge of data mining techniques and procedures and knowing when their use is appropriate
• Ability to present complex information in an understandable and compelling manner.
• Experience converting reports from one reporting tool to another

We are looking for individuals with a love for frontend, and building products with a great user experience. The ideal candidate is someone who has a collaborative process and is comfortable with ambiguity. You will be the earliest members of the product engineering team, and will have an opportunity to define the culture. If you enjoy the zero-to-one process, this is for you.

What you’ll do

• Be part of a team building a web and mobile web app from grounds up
• Drive frontend development for our product.
• Work fast, carefully evaluate the technical tradeoffs of every decision
• Collaborate with design and product on user experience and interface
• Build responsive & re-usable UI components using ReactJS
• Maintain code and write unit tests to ensure the product is of the highest quality

Knowledge, Skills & Abilities

• Strong proficiency in developing with Javascript/ReactJS/AngualrJS
• Strong command of HTML5 and CSS
• Comfortable collaborating with designers and translating designs into high-quality code
• Familiarity with REST APIs
• Familiarity with Git for version control
• Strong communication skills - verbal and written

Minimum Qualifications

A degree in computer science, software engineering, information technology or related fields or relevant experience to demonstrate your abilities and aptitude

2+ years of experience in developing consumer or SaaS web apps or websites

Good to Have

Experience in building real-time frontend and backend data sync applications

Demonstrated an interest for UX and UI

Experience with: AWS, Shopify

Exp : 3 to 10 Years

Required Skills:

• Hands-on experience in installing, configuring and upgrading AAEP, POM, Speech solutions for global customers.
• Knowledge on integration of AAEP, POM, Speech servers with other adjunct and UC solutions.
• Well versed with Linux commands.
• Knowledge in deploying VMWare/OVA would be added advantage.
• Knowledge on Avaya product like CM, SM, SMGR, WebLM, Call center routing etc. would be added advantage.
• Installation, upgrade and integration AAEP, POM, Speech servers for global customers especially in USA.
• Testing and troubleshooting as required.
• Good planning & analytical skills and ability to communicate effectively with global customers. Work under pressure and deliver on customer timelines.
• Implementation and testing will require to be done during customer approved maintenance windows in the respective countries or regions. Will require late night work during implementation & testing.

• Good written and verbal communication skills
• Must have experience working with global customer
• Self-starter and capable of working independently
• Quick learning ability to learn future skills as per business requirement
• Able to work in flexible hours (including late India night and early morning) to support global customers in North America region

We are looking for a marketer with 3+ years of experience promoting B2B SaaS Product by designing and executing innovative marketing strategies to generate B2B leads. The various initiatives include:

1. Competitive Research and Market Analysis
2. Driving traffic to website to generate leads and tracking conversions, and key KPIs
3. Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
4. Launch optimized online adverts through Google AdWords to increase company and brand awareness and conversion
5. Monitoring of Leads from all the Online Channels
6. Prepare online newsletters and promotional emails and organize their distribution through various channels
7. Responsible for Managing Online Brand and Product Campaigns to Raise Brand Awareness
8. Manage SEO, SEM and Content Management
9. Plan and monitor the ongoing company presence on social media (Quora, LinkedIn, Twitter, Facebook, etc)

Skills:

We are looking for someone who has exposure to the following:

• Needs to know Lead Generation, Lead Nurturing, Demand Generation, Email Marketing, Marketing Automation, Campaign Management, Web Traffic and Conversion, Lead Qualification Programs, Automated Nurture Campaigns, Marketing Funnel Management.
• Must have excellent Oral and Written communication skills.
• Must have excellent understanding of digital marketing concepts and best practices
• Hands-on experience in Marketing Automation tools, Google Analytics, Google Adwords and LinkedIn Ads.
• Must have hands on experience in handling CRM’s and its integration with third party plugins.
• Strong analytical skills and data-driven thinking and knowledge of web analytics tools (e.g. Google Analytics, SEMRush, etc.)

About Kiwi India Pvt .Ltd.
Kiwi is a mobile entertainment company backed by top tier investors.  We're focused on building the next generation of mobile entertainment platforms and applications incorporating rich media content and AI.  Located in Bangalore, Karnataka, and Santa Monica, California, the company has previously built hit mobile titles on both Android and iOS, with top grossing games on the Android platform.  

OUR PRODUCT

Joyride is a live game show app, with a growing lineup of interactive and diverse shows. Players can team up with their friends to compete against the community and split real cash prizes, and even host their own shows! 

On Joyride, you'll get to:

• Play in live shows for real money and bragging rights!
• Create your show and play on-camera for your followers 
• Play as a team with friends 
• Interact with the community in text chat to find new friends
• Join video chats with friends to keep playing when the show's over

We have the following games live:

1. Quizzo: Live trivia game. Careful - if you get one wrong, you’re out!
2. Trivia Crush: It’s all about speed! Answer the trivia questions as fast as possible to make the cut. 
3. Music Mania: This song sound familiar? Guess the song title to stay in the game!
4. Film Frenzy: Know this movie? Guess the film title to stay in the game!
5. Sold!: Guess the auction price for an array of weird and wonderful items!
6. Superfans: Are you the expert on Harry Potter? DC Comics? Then this show is for you - all themed trivia, all the time.
7. Swipe: See how well you know our guests as you swipe through potential dates!
8. The Crush: Help our guest choose between two potential dates as they get to know each other on camera
9. Drawzzle: Watch the Host draw clues, and guess the word  to stay in the game

….And many more shows coming soon.

Get a glimpse of Joyride (Channels where we stream our game shows):

https://www.youtube.com/channel/UCMiF2_uNIIlSnLpkPO-Lwhw">Youtube Channel

https://www.twitch.tv/onjoyride">Twitch Channel

https://www.facebook.com/JoyrideTV/">FB Page

JOB DESCRIPTION

Key Responsibilities:

• Track key metrics including retention, monetization, virality and general engagement. Provide various product and user insights to optimize the metrics and drive key business decisions
• Research into market data as well as user demographics to make well-informed decisions on future business strategies, product roadmap and production roadmap
• Bring expertise in your product areas and conduct rigorous A/B tests and data analysis to help improve customer experiences and identify profitable growth opportunities
• Managing various real-time reports and help stakeholders translate reports and data into actionable insights. This includes:
• P&L, LTV, virality and user behaviour reports with Product Team
• App performance, programming bugs with Tech Team
• User Acquisition and cost reports with Marketing Team and more

Skills Required 

• 7+ years of analytics experience in a consumer internet business with exceptional quantitative skills
• 2+ years of experience in product analytics 
• Experience in analytical methods (like ANOVA, Distribution theory, regression, forecasting, Machine Learning Techniques, etc.) is a plus
• Experience in mobile or social games is a plus
• Experience in managing and leading teams is a plus
• Proficient in SQL, scripting (either of spreadsheets scripting/VBA/Java etc.)
• Experience in statistical analysis using a statistical programming language like R
• Detail-oriented and data driven mindset and aptitude for solving complex, unstructured problems involving multidimensional datasets 
• Proven ability to work effectively with multifunctional teams
• Driven to succeed with a strong work ethic
• Excellent interpersonal and communication skills
• Bachelors or Masters in engineering/statistics or similar field from top tier colleges like IITs, IIITs is preferred