8+ Customer Service Jobs in Indore | Customer Service Job openings in Indore

About Us : Signal Expert Global LLP is an MNC involved in the business of providing Technical Analysis Research services in the Forex & Comex Global Market Since 2016. We provide learning and trading assistance into Forex and Comex Market.

Signal Expert Global LLP is a Member of the International Trade Council and Follows Foreign Inward Remittance Certificate (FIRC) Norms as per Foreign Exchange Management Act (FEMA) Guidelines.

Designation : Customer Acquisition Specialist (International Sales)

Nature : On-site, Permanent - Indore [M.P.]

Package :3 LPA- 4.8 LPA

Key Responsibilities :

• Act as the first point of contact for new clients.
• Identify and engage potential clients through calls/ messages and virtual meetings, converting them into active trading clients.
• Assist clients in identifying the ideal service combination and generating revenue.
• Educate clients on trading basics, company services, market risks, and recommend strategies based on their risk profile.
• Assist clients with account setup, KYC, and onboarding on trading platforms (MT4/MT5), ensuring smooth and timely activation.
• Achieve monthly targets for revenue generation through client acquisition.

Qualifications :

• Fluent English Communication.
• Minimum Graduate or Post Graduate.
• Minimum 6 months documented experience in sales/direct client interaction profile.
• Knowledge of the Global Market. (Forex & Comex)
• Should be a self-motivated, detail-oriented and responsible team player with exceptional relationship management skills.
• Experience in International Sales, Marketing and Financial Services will be preferred.

About Us

Signal Expert Global is a leading technical analysis research provider in the Forex and Com-ex global markets, operating since 2016. Based in multiple countries, we offer educational and trading assistance, focusing on market analysis, pricing, entry points, and trends. As a member of the International Trade Council, Signal Expert Global adheres to FIRC norms and FEMA guidelines. Our accurate signals and recommendations have proven to benefit investors worldwide, making market opportunities accessible to both big and small investors. We offer a variety of services, including intra-day and positional signals.

Role Description

This is a full-time, on-site role for a Customer Acquisition Executive located in Indore. The Executive will be responsible for working on client acquisition, managing customer relationships, ensuring customer retention, in turn enhancing the overall customer experience. Daily tasks include interacting with clients, addressing inquiries, providing timely solutions, and pitching the services as per their requirements for achieving client acquisition and revenue generation targets. The role demands keen analytical skills to understand customer needs and market trends effectively.

Key Responsibilities :

• Client acquisition, retention and relationship management.
• Act as the first point of contact for new clients and ensure a positive on-boarding experience.
• Identify and engage potential clients through calls/ messages and virtual meetings, converting them into active trading clients.
• Educate clients on trading basics, company services, market risks, and recommend strategies based on their risk profile.
• Assist clients in identifying the ideal service combination and generating revenue.
• Maintain accurate records of client progress in CRM.
• Stay updated on market trends and current affairs to better assist global traders and investors.
• Assist clients with account setup, KYC, and on-boarding on trading platforms (MT4/MT5), ensuring smooth and timely activation.
• Achieve monthly targets for revenue generation through client acquisition.

Qualifications

• Excellent Communication skills for effective client interactions
• Bachelor's degree in Business, Finance, or a related field
• Sales skills to support and achieve sales targets
• Analytical Skills to understand market trends and customer needs
• Customer Retention and Customer Experience management skills
• Minimum 6 months experience in sales/direct client interaction role
• Knowledge of Financial markets and trading is a plus
• Ability to work independently and collaboratively within a team
• Relevant experience in Forex and Com-ex markets is a plus

Skills :-

● Prior experience in business development in IT sales

● Excellent communication and interpersonal skills

● Strong negotiation and presentation skills

● Ability to build relationships with clients and understand their needs

● Bachelor's degree in Business Administration or related field

● Proficiency in MS Office and CRM software

Role Description

● Providing full support to clients.

● Understanding their queries and solving their issues

● Coordinating with Technical team to discuss client’s issue

● Emailing the client and providing chat support

● Making prospect and introduce the company’s product in the market.

● Business Development Executive will be responsible for identifying business growth opportunities, building client relationships, and driving revenue generation through sales strategies.

Interview Process:

There will be 2 round of interview -

1) Online

2) Face to face

Salary: As per the market and performance in the interview

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

 Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.

Skills: 

∙ Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.

Requirements:-

• Excellent organizational skills.
• Customer service attitude.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Provide basic and accurate information in-person and via phone/email.
• Maintain office security by following safety procedures and controlling access via the reception desk.

Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Manage calls and respond to customer’s email
• Provide product and services information to customers
• Approach expected customers and give a presentation on current projects and services
• Research required information using available resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary

Qualifications and skills:

• Proficient in relevant computer applications
• 2-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
• Ability to handle the stressful situation appropriately