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Shipthis Inc logo
Software Support Engineer
Software Support Engineer
Shipthis Inc's logo

Software Support Engineer

Shariba Tasneem's profile picture
Posted by Shariba Tasneem
1 - 1.5 yrs
₹4L - ₹6L / yr
Bengaluru (Bangalore)
Skills
JSON
skill iconJavascript
Communication Skills
Customer Service
skill iconHTML/CSS

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.

Learn more at www.shipthis.co


Job Role

The position requires strong problems solving skills, excellent communication skills, and a customer-focused approach, the software support engineer will work closely with the developing team to resolve technical issues and bugs reported by customers


Responsibilities

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Follow the SLA for issues with respect to the severity. 

Desired qualifications include

  • Proven working experience in enterprise technical support, IT support, or as a technical engineer
  • Basic knowledge of JavaScript, HTML and JSON
  • Deep knowledge of the product that the technician is supporting.
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • familiarity with API calls

We welcome candidates

  • Who is Immediate Joining
  • Female candidates returning to work after a career break are strongly encouraged to apply
  • Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.

We are an equal-opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.


Additional Details

  • Location: Bangalore
  • Job Type: Full-time
  • Role: Software Support Engineer
  • Industry Type: Software Product
  • Functional Area: Support
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About Shipthis Inc

Founded :
2018
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal—to Evolve Freight forwarders towards Digitalized operations, enhance efficiency, and drive lasting change.

As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.


Read more

Tech stack

skill iconJavascript
TypeScript
skill iconAngular (2+)
skill iconPython
skill iconMongoDB

Candid answers by the company

What does the company do?
What is the location preference of jobs?

Shipthis is a SaaS platform which helps the Freight Forwarders to get digitized.

Company social profiles

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