

Datacultr Fintech
http://www.datacultr.comAbout
Jobs at Datacultr Fintech
PRODUCT SUPPORT EXECUTIVE
ABOUT US
Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow their business in the under-penetrated New to Credit and Thin File Segments.
We are helping millions of new to credit consumers, across emerging markets, access formal credit and begin their journey towards financial health. We have clients across India, South Asia, South East Asia, Africa and LATAM.
Datacultr is headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City; and our Development Center is located out of Gurugram, India.
ORGANIZATION’S GROWTH PLAN
Datacultr’s vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment faces due to restricted access to financing.
We are on a mission to enable 35 million unbanked & under-served people, access financial services by the end of 2026.
Position Overview
We are looking for an experienced Product Support Executive skilled in handling B2B product queries and complaints. Strong communication and active listening abilities, with a solution-oriented approach. Proficient in Excel, with a focus on meeting TAT requirements and ensuring timely resolution
Core Responsibilities
- Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.
- Contribute ideas to resolve customer problems to improve productivity.
- Maintain and update customer documentation as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Actively listen to the concerns with a Solution-oriented approach.
- Manage transactions over CRM.
Key Requirements
- 0 - 2 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.
- Smart Freshers good with Communication skills can apply.
- Active Listener.
- Must be proficient in any of the above mentioned languages along with English.
- TAT oriented approach.
- Good working knowledge with Microsoft Excel or Microsoft Suite.
- Excellent communication and interpersonal skills.
What We Offer
- Opportunity to shape the future of unsecured lending in emerging markets
- Competitive compensation package
- Professional development and growth opportunities
- Collaborative, innovation-focused work environment
- Comprehensive health and wellness benefit
Location & Work Model
- Immediate joining possible
- Work From Office only
- Based in Gurugram, Sector 65

MERN STACK DEVELOPER
ABOUT US
Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow their business in the under-penetrated New to Credit and Thin File Segments.
We are helping millions of new to credit consumers, across emerging markets, access formal credit and begin their journey towards financial health. We have clients across India, South Asia, South East Asia, Africa and LATAM.
Datacultr is headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City; and our Development Center is located out of Gurugram, India.
ORGANIZATION’S GROWTH PLAN
Datacultr’s vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment faces due to restricted access to financing.
We are on a mission to enable 35 million unbanked & under-served people, access financial services by the end of 2026.
Position Overview
We are looking for a talented and enthusiastic MERN Stack Developer to join our development team. As a MERN developer, you will be responsible for building and maintaining full-stack web applications using MongoDB, Express.js, React.js, and Node.js.
Core Responsibilities
- Develop, test, and maintain full-stack web applications using the MERN stack (MongoDB, Express.js, React.js, Node.js).
- Design and implement robust, scalable, and secure RESTful APIs and backend services.
- Collaborate with UI/UX designers to build responsive, intuitive, and user-friendly web interfaces.
- Optimize applications for performance, speed, and scalability.
- Write clean, well-documented, and maintainable code following best practices.
- Participate in code reviews, team discussions, and agile ceremonies to ensure high-quality software delivery.
- Bonus skills: Familiarity with TypeScript, Docker, and CI/CD pipelines is a strong plus.
- Experience with cloud platforms such as AWS will be considered an added advantage.
Key Requirements
- 1 – 2.5 years of hands-on experience in full-stack development using the MERN stack.
- Proficiency in React.js, Node.js, Express.js, and experience with both PostgreSQL and MongoDB.
- Strong foundation in JavaScript, along with HTML5 and CSS3.
- ·Experience integrating and working with REST APIs and third-party APIs.
- ·Familiarity with Git and collaborative version control workflows.
- ·Solid problem-solving, debugging, and analytical skills.
- · Experience working in an Agile/Scrum development environment.
What We Offer
- Opportunity to shape the future of unsecured lending in emerging markets
- Competitive compensation package
- Professional development and growth opportunities
- Collaborative, innovation-focused work environment
- Comprehensive health and wellness benefits
Location & Work Model
- Immediate joining possible
- Work From Office only
- Based in Gurugram, Sector 65

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Listening to our B2B Customer’s concerns and handling product related complaintsor
queries on TAT basis.
Contribute ideas to resolve customer problems to improve productivity.
Maintain and update customer documentation as needed.
Handle customer complaints, provide appropriate solutions and alternatives withinthe time
limits; follow up to ensure resolution.
Actively listen to the concerns with a Solution Oriented approach.
Manage transactions over CRM
NOTE -
1. Exciting Work Culture at Product Based Firm
2.Male Candidates are preferred.
3. Salary - 16k (FRESHERS) upto 23k inhand (Depending upon experience)
4. 6 day working with rotational week offs (DAY SHIFT - Any 9 hours)
5. Overtime pay and Medical Benefits
6. Full time Work from Office Role
7. Upskilling and continual education
8. Office Location - AltF Coworking Suncity Success Tower, Golf Course Ext Rd, Sector 65, Gurugram, Haryana 122005

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We’re Hiring Humans, not Ninjas 😇
Disclaimer: Only for serious folks. Work that challenges, excites, scares you and lets you go to bed satisfied!
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Note: In case you don't see a role that you’d fit in, but would love to be a part of the team at some point, we’d love to stay connected. Send us your details at [email protected]
Who we are:
F22 Labs was started in 2014 by Murtuza and Hari, 2 childhood friends who always dreamt of starting a business of their own. After working at leading startups initially in their careers, they decided to take the plunge.
Over the last 7 years, we’ve been fortunate and blessed to have worked with 250+ entrepreneurs, who have trusted us with their dream of building their startups. Some of them include Hollywood celebrities like BJ Novak and Fortune 500s like Pizza Hut Inc.
Some of our products have gone on to be used, loved and have received investment from Charlie Cheever(Cofounder of Quora), Snoop Dog(does he even need an introduction?), Evan Williams (Cofounder of Twitter) and have been nominated for awards like the Webbys.
F22 Labs has won the Top 10 Software development company awards from highly respected Clutch.co for multiple years.
One cool thing about working at F22 Labs is you can never be bored. We’re working on various products cutting across different industries like: HealthCare, Non Profits, Entertainment, B2B SaaS, Ecommerce, Fashion, Sports, Travel, Fintech, Marketplaces, EdTech, LegalTech, IOT.
We have presented our products at international conventions like WebSummit Lisbon, RiseConf HongKong, Collision Conf New Orleans, Pizza Expo Las Vegas
What we do:
We build beautiful, robust and scalable web and mobile applications for idea stage founders and growth stage startups based out of USA, Canada, Mexico, Middle East, India, Nigeria, South Africa, Singapore etc.
Our Core Values:
- Honesty & Transparency: Speak your mind and do what feels right.
- Empathy: Be kind. Listen Intently. Trust by default.
- Stay Hungry, Stay Foolish: Have childlike curiosity and hunger to learn.
- Hustle Hard: Do more with less.
- Teach, don’t preach: Knowledge grows when shared.
Perks:
- State of the Art gadgets
- Complete Health coverage for you and your family
- Flexible work timings
- Top-notch Healthcare
- Care & Appreciation
- Flexible Schedules
- Supercharged Learning
- TechTalks Sessions
- Amazing Office Indoor Games
- Cool & Fun Working Enviornment
- Accommodation & Meal for Relocation
Our Hiring process:
- A Profile Review: Resume, Portfolios, personal websites, Github, anything else you want to share with us.
- A Technical task that relates to the work you will be doing
- A Final round of interview
- An Offer and onboard you are!
Know more about us @F22Labs:
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