
Key Responsibilities:
Act as the first point of contact for all IT service requests via phone, email, or ticketing system.
Log, categorize, and prioritize incidents and service requests.
Assign and track support tickets to appropriate IT engineers or teams.
Follow up on open tickets to ensure timely resolution and user satisfaction.
Maintain communication with users regarding ticket progress and resolution.
Escalate unresolved issues to higher-level support or relevant departments.
Prepare and share regular reports on ticket status, resolution times, and performance metrics.
Assist in onboarding/offboarding processes by coordinating with the HR and IT teams.
Maintain and update documentation and standard operating procedures (SOPs).
Support audits by ensuring proper ticket records and documentation.

About Shro Systems
About
SHRO is an ISO 9001: 2015 Certified company and leading IT consulting firm dedicated to providing clients with innovative solutions for their technological needs. We collaborate with our clients to establish strategies that will enhance their current business platform and prepare for future challenges. SHRO SYSTEMS helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our Industry Experience & Technical Expertise enable us to harness the latest technology for delivering business capability to our clients.In today’s world, organizations will have to rapidly reengineer themselves and be more responsive to changing customer needs. SHRO is well positioned to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets.We consider client satisfaction and overall TCE as the top most priority coupling it with offering expert advice and cost effective solutions to our clients all over India.
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- Keeping informed of advancements in the field of Node.js development.
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Responsibilities:
- Collaborate with the development team to design, develop, and maintain web applications using ReactJS.
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What We Offer:
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Job Summary
We Condé Nast are looking for React Developers who can design, develop, modify, debug
and/or maintain software code according to functional, non-functional and technical design
specifications and closely work with Data engineering, data science, and internal business
strategy teams as well as the CN suite of brands to develop Analytics Platform
Required Skills:
● 5+ Years of work experience.
● At least 2 Years of relevant work experience in React
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● Expert Programming experience in HTML, CSS, JavaScript and React JS
● Experience building reusable UI elements including trading grids, dialogs, and screen
navigation widgets
● Experience in Version control (Git)
● Demonstrated ability to work with remote team members, meet deadlines and work
in an agile environment
● Excellent communication skills Strongly Recommended:
● Experience with functional reactive programming methods (e.g. RxJS)
● Experience with async programming (e.g. Promises)
● Expert in React Hooks
● D3/other data visualization tools and libraries
About Condé Nast
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and social
platforms - in other words, a staggering amount of user data. Condé Nast made the right move
to invest heavily in understanding this data and formed a whole new Data team entirely
dedicated to data processing, engineering, analytics, and visualization. This team helps drive
engagement, fuel process innovation, further content enrichment, and increase market
revenue. The Data team aimed to create a company culture where data was the common
language and facilitate an environment where insights shared in real-time could improve
performance.
The Global Data team operates out of Los Angeles, New York, Chennai, and London. The team
at Condé Nast Chennai works extensively with data to amplify its brands' digital capabilities and
boost online revenue. We are broadly divided into four groups, Data Intelligence, Data
Engineering, Data Science, and Operations (including Product and Marketing Ops, Client
Services) along with Data Strategy and monetization. The teams built capabilities and products
to create data-driven solutions for better audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create diverse
forms of self-expression. At Condé Nast, we encourage the imaginative and celebrate the
extraordinary. We are a media company for the future, with a remarkable past. We are Condé
Nast, and It Starts Here.
- Strong experience in Python scripting and automation frameworks (Pytest and Robot)
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- Jira, and any test management tools.
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What are we looking for? :
- Freshers or Upto 3 years of experience in Full Stack Development.
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- Have knowledge of Performance optimization or best practices of development.
- Knowledge or experience in HTML, CSS, jQuery and PHP is a plus.
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- Collaborate with team members and solve new challenges through tech and research.
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- Self learn and work independently, Also collaborate with the team when required.
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.
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- Work in a Leading E-Commerce Platform Magento and build custom modules, APIs, functionalities according to business needs.
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Perks :
- Competitive salary
- Flexible work hours
- No dress code
- Group outings
- Supportive work culture
Do you want to work in a flexible fast-growing cyber security start up based out of Mumbai? Are you hungry for sales and want to join a vibrant and high-energy cyber security start up?
Assertion is a B2B cloud-based cyber security software company. We secure collaboration applications like Teams, Zoom, etc. – protecting customers from Data leaks, Breaches, Toll frauds and Security holes.
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Good to have:
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- Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
- Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
- Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
- Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
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- Aligning with Product Marketing to market to existing customers and increasing engagement
- Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
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What you need to have:
- You’ve at least had around 4-12 years in customer success roles
- Exp in SAAS, handled US market and minimum 2 yrs in team handling.
- You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
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- You have excellent communication and presentation skills
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The purpose of this job is to be a part of the digital marketing team of a fast-growing online first Ayurvedic products brand and actively work on the digital promotion and campaigns of the brand
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- Create online banner adverts and oversee pay per click (PPC) ad management
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Education Qualifications:
Minimum Graduate, PG & MBA preferred
Experience & Skills:
- Minimum of 1-2 years work experience
- E-commerce experience preferred
- Consumer good experience preferred
- Proficiency in MS office and online tools for digital marketing



