
Key Responsibilities:
Act as the first point of contact for all IT service requests via phone, email, or ticketing system.
Log, categorize, and prioritize incidents and service requests.
Assign and track support tickets to appropriate IT engineers or teams.
Follow up on open tickets to ensure timely resolution and user satisfaction.
Maintain communication with users regarding ticket progress and resolution.
Escalate unresolved issues to higher-level support or relevant departments.
Prepare and share regular reports on ticket status, resolution times, and performance metrics.
Assist in onboarding/offboarding processes by coordinating with the HR and IT teams.
Maintain and update documentation and standard operating procedures (SOPs).
Support audits by ensuring proper ticket records and documentation.

About Shro Systems
About
SHRO is an ISO 9001: 2015 Certified company and leading IT consulting firm dedicated to providing clients with innovative solutions for their technological needs. We collaborate with our clients to establish strategies that will enhance their current business platform and prepare for future challenges. SHRO SYSTEMS helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our Industry Experience & Technical Expertise enable us to harness the latest technology for delivering business capability to our clients.In today’s world, organizations will have to rapidly reengineer themselves and be more responsive to changing customer needs. SHRO is well positioned to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets.We consider client satisfaction and overall TCE as the top most priority coupling it with offering expert advice and cost effective solutions to our clients all over India.
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Requirements:
- Outstanding communication, Empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs.
- Exceptional organizational and time-management skills to manage multiple clients simultaneously.
- A high bar on excellence.
- Working knowledge of Excel.
- High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions.
- Bachelor's degree in psychology, sociology, or a related field is preferred, but not required.
- Relevant work experience in client management/customer care of 1-2 years is valued.
Job Summary:
We are hiring a Data Scientist – Gen AI with hands-on experience in developing Agentic AI applications using frameworks like LangChain, LangGraph, Semantic Kernel, or Microsoft Copilot. The ideal candidate will be proficient in Python, LLMs, and prompt engineering techniques such as RAG and Chain-of-Thought prompting.
Key Responsibilities:
- Build and deploy Agent AI applications using LLM frameworks.
- Apply advanced prompt engineering (Zero-Shot, Few-Shot, CoT).
- Integrate Retrieval-Augmented Generation (RAG).
- Develop scalable solutions in Python using NumPy, Pandas, TensorFlow/PyTorch.
- Collaborate with teams to deliver business-aligned Gen AI solutions.
Must-Have Skills:
- Experience with LangChain, LangGraph, or similar (priority given).
- Strong understanding of LLMs, RAG, and prompt engineering.
- Proficiency in Python and relevant ML libraries.
Nice-to-Have:
- Wrapper API development for LLMs.
- REST API integration within Agentic workflows.
Qualifications:
- Bachelor’s/Master’s in CS, Data Science, AI, or related.
- 4–7 years in AI/ML/Data Science, with 1–2 years in Gen AI/LLMs.
Job Responsibilities:
- Code emails in Emarsys ESP environment using HTML and Emarsys tags.
- Integrate models from DS team using Emarsys and Snowflake data connections.
- Use JIRA to manage email development tickets.
- Dedicated PM to manage partnership between developers and BN email team, providing status updates of all projects. This person is the POC for all project discussions and help.
- Development needs - average of 9 emails/per week over the year.
- Ability to pick up and edit pre-built legacy emails and build email from scratch using creative Figma files.
- QA media prior to sharing to reduce errors in layouts, copy and links
External Skills And Expertise
Mandate Skills:
- Emarsys
- Digital Marketing
Optional Skills:
- SQL
- Excel
Hi Everyone,
We are hiring.for Sales Executives.
Qualifications:
> Bachelor's education / Graduation is compulsory.
>Excellent verbal and written communication skills.
>Should have experience in field sales of any domain.
>1 Year of minimum experience is required.
>Candidates having a minimum of 3-4 years of sales experience preferably from the Insurance industry/Pharma/ Telecom.
>Candidates should not have an employment gap.
> Candidates' vintage at previous company should be good in stability (minimum 3 years).
Locations: Gachibowli, Uppal, Dilsukhnagar, Secunderabad, Kukatpally, Himayatnagar, Panjagutta etc..........
Budget: up to 5 LPA.
Best Regards,
Chaitra Harsha
(Field Work)
• Doing cold calling
• Identifying sales opportunities
• Closing business deals
• Negotiating
• Following up with customers
• Meeting sales targets
• Managing customer relationships, ensuring sales growth
• Explaining the products to the customers
- Knowledge of Adobe Aftereffects is Mandatory
- Create Video Content for User Acquisition and User Engagement. Marketing Videos, Educational Videos and Training Videos.
- An expert at telling a story through visual design, editing raw video footage, and adding effects/elements to enhance motion graphics
- Ability to fully understand the marketing team's needs and specifications
- Create and follow an editorial calendar and collaborate with other members of the marketing team to ensure timely delivery of the videos
- Ensure strict adherence to the style guides, tone, and voice of the company
Position Responsibilities:
• Responsible for developing customised solutions within the Salesforce platform using LWC
• Designing , coding and implementing Salesforce applications.
• Testing the stability and functionality of the application.
• Troubleshooting and fixing bugs.
• Writing technical documentation for Salesforce applications
Minimum Qualifications :
• 2 - 10 yrs solid experience as a Salesforce Developer using Apex, SOQL, Lighting Web Component plus Hands-On experience with integration using REST API
• Experience with multiple full lifecycles from Design & Architecture through Development, Testing, Deployment and Debugging production issues.
• Strong experience in front-end technologies including Javascript, HTML5, CSS3.
• In-depth and strong experience in at least one Object-Oriented Programming language such as JAVA, APEX, Python.
• Excellent verbal and written communication


Title: Software Development Engineer Fullstack
Duration: Permanent / Fulltime
- Development and potentially maintenance of advanced software systems and their features.
- Interact with customers and partners to scope and estimate user stories from acceptance criteria.
- Produce highly testable code with an emphasis on quality and correctness.
- Work alongside other engineers to improve technology, while consistently applying established effective software development practices.
- Attend regular project meetings, report on progress and setbacks, and participate in both planning and retrospective exercises.
- Proficient in .NET Core /C# ,Strong in OOPs, MVC, Design patterns, SOLID principles, Web API, SQL Server.HTML5, CSS3, JavaScript/Type scripting and web development frameworks.
- Expertise in React, Nodejs,
- 3 years of SQL server development
- Database design SOAP, REST

MUST Have
- 4-6 years of experience in application software development ( UI stack development )
- Sound knowledge of computer science fundamentals
- Proven ability to design and implement a complex (scalable and distributed ) application software on linux platform
- Hands on any of the language reactjs, Javascript
- Expert in software processes and tools ( Agile, CI/CD, Git, Jenkins )
Good to Have
- Experience in application migration to cloud

