
We are looking for Hotel Operations
Location- Gurugram- Sec-32
Rotational Shifts (6 days working)
Requirements:
Freshers (Hospitality Background) and 1+ year of experience in hotel reservations, operations, or customer service, OTA.
Strong communication, coordination, and problem-solving skills.
Familiarity with OTA systems is a plus.
Job Summary:
EaseMyTrip is hiring a Hotel Operations Executive to manage post-booking activities like modifications, cancellations, and customer support. The role involves coordinating with hotels, resolving issues, and ensuring a seamless guest experience.
Key Responsibilities:
Handle post-booking queries, changes, and cancellations.
Coordinate with hotels for confirmations and issue resolution.
Support customers via calls, emails, and chats.
Manage escalations, refunds, and payment discrepancies.
Maintain accurate booking records and streamline processes.

About EaseMyTrip.com
About
EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population's travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.
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Experience: 3 Years
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As an AI Engineer, you’ll be part of a high-caliber engineering team building next-gen AI systems that:
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- Enable “human-in-the-loop” workflows for high-assurance decisions in real-world conditions.
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- Build and optimize ML/DL models for document understanding, classification, and summarization.
- Apply LLMs and RAG techniques for validation, search, and question-answering tasks.
- Design and maintain data pipelines for structured and unstructured inputs (PDFs, OCR text, JSON, etc.).
- Package and deploy models as REST APIs or microservices in production environments.
- Collaborate with engineering teams to integrate models into existing products and workflows.
- Continuously monitor and retrain models to ensure reliability and performance.
- Stay updated on emerging AI frameworks, architectures, and open-source tools; propose improvements to internal systems.
Required Skills & Experience
- 2–5 years of hands-on experience in AI/ML model development, fine-tuning, and building ML solutions.
- Strong Python proficiency with libraries such as NumPy, Pandas, scikit-learn, PyTorch, or TensorFlow.
- Solid understanding of transformers, embeddings, and NLP pipelines.
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- Exposure to OCR, document parsing, and unstructured text analytics.
- Familiarity with model serving, APIs, and microservice architectures (FastAPI, Flask).
- Working knowledge of Docker, cloud environments (AWS/GCP/Azure), and CI/CD pipelines.
- Strong grasp of data preprocessing, evaluation metrics, and model validation workflows.
- Excellent problem-solving ability, structured thinking, and clean, production-ready coding practices.
Mandatory skills
Hands on Python Programming.5+ years of Data Engineering experience: Skills sets: Python, SQL (Snowflake), S3.
Good to have
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Job Summary
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Work with databases (MySQL/PostgreSQL) for data modeling and query optimization
Implement authentication, authorization, and role-based access control
Collaborate with UI/UX designers, frontend developers, and QA teams
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Strong expertise in Core PHP / Laravel / CodeIgniter
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Good to Have
Experience in education domain / ERP / CRM/HRMS/EMS platforms
Knowledge of Node.js or other backend technologies
Exposure to cloud services (AWS, Azure, etc.)
Experience with CI/CD pipelines
Basic understanding of UI/UX principles
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Opportunity to work on scalable education management systems
Collaborative and growth-oriented work environment
Exposure to modern technologies and enterprise-level projects
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- Work on designing and developing microservices-based components where applicable
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Required Skills:
- 2–3 years of solid experience with Angular (v18+) and TypeScript
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At Thrillophilia, we are building multiple digital travel brands leveraging our proficiency in ecommerce, technology, distribution and marketing. We love to start from “Zeroes”. We plan, build and scale travel marvels from scratch and are absolutely obsessed about creating the best travel experiences for our customers. Our goal is to create 100+ sizable travel brands across the globe by 2027.
Thrillophilia is one of the key brands under 53 Takeoffs umbrella. Today, 100 Million+ travelers use our brands to discover and book diverse travel experiences. With multiple tourism and start-up awards as well as global recognition under our belt, we have scaled ten-fold over the past three years. You might know us from early Thrillophilia’s days. The journey of Thrillophilia is rooted in a passion for travel, technology, and people. It began back in 2011 when the global market was still too young for online travel. Ever since we have grown to become India’s largest online platform for booking affordable travel experiences across 55+ countries. Our offerings are diverse and wholesome, with 24,000+ products and services ranging from tours and activities to luxury and culture stays, powered by exclusive deals and extra effort to bring joy to all our travelers.
Awards we won at Thrillophilia -
- YourStory’s best places to work!
- ISB’s BizQuest.
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- London Mayor’s IE20.
About our people - Ah, let's talk a bit about the folks over at Thrillophilia, where hard work and ownership run rampant, and problem-solving is the name of the game. The team here doesn't just punch the clock and head home. They're in it to win it, do the best work of their life by taking ownership of their work and striving for excellence in everything they do.
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They're a fun-loving bunch, they party really hard and share a passion for travel, and they're not afraid to let loose and enjoy the journey. From backpacking through Southeast Asia to exploring the hidden corners of their own cities, these adventure seekers somehow always manage to take out time to party and travel the world.
So, if you're looking for some inspiration, just take a look at the people of Thrillophilia. They're living proof that with hard work, ownership, and a vision to solve problems at scale, anything is possible.
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JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators, and students use JoVE for their research, teaching, and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
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- A Bachelor’s degree in business, marketing, or life sciences
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- Strong understanding of the biopharma industry, including R&D processes and market trends
- Proficiency in marketing automation tools (such as HubSpot)
- Experience with Salesforce and B2B prospecting tools, such as LinkedIn Sales Navigator
- Excellent written and verbal English communication skills
- Strong analytical and problem-solving skills
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- Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
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Note: You need to sales the company software product services (SaaS product ) over phone, email, and social touches to the corporate companies, it's B2B Sales role
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- Excellent written & verbal communication
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- A thirst for knowledge and growth in a start-up environment
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- 1-3 Years of sales development experience in SaaS Industry
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- Candidates who care more about what they learn and the impact they make.
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Client Retention & Servicing
Coordinating client request with back-end teams.
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Category Manager should have worked in a Marketing role in the E-Commerce domain or Digital Services (Docter consultation platform).
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Analyzing data to understand the performance of the Category and mapping it with respect to competitors.
Work with the sourcing team to make sure the important SKUs are always in stock.
Work with Brands to get the latest products/offers on our platform










