Hiring for Hotel Operations-OTA

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

🌟 Job Vacancy – Hotel Receptionist 🏨✨

📍 Position: Hotel Receptionist / Front Office Executive

📍 Location: Rantambhore Rajbagh, Ranthambore, Rajasthan

🏢 Company: Aaryam Hotel & Resorts Private Limited

💰 In-Hand Salary: ₹25,000 – ₹30,000 per month

📈 Growth Opportunities: Yes! 🌟

🏨 We’re Hiring! 🎉

Are you friendly, confident, well-spoken, and passionate about hospitality? 😊✨

Aaryam Hotel & Resorts Private Limited (Ranthambore) is looking for an enthusiastic Hotel Receptionist to join our team! 🏨🌿

As a Receptionist, you will be the first point of contact for our guests and visitors 🤝. You will welcome guests warmly, manage front-desk operations, handle phone calls, and support various administrative activities to ensure a smooth and professional guest experience. 🌟😊

💼 Key Responsibilities

👋 Welcome & Assist Guests

• Greet guests and visitors warmly with a professional and friendly attitude. 😊

• Assist guests with their queries and ensure they are directed to the right department/person. 🧭

📞 Handle Phone Calls

• Answer, screen, and forward incoming calls professionally. ☎️

• Provide accurate information and maintain excellent telephone etiquette. 📲

🛎️ Manage Reception Area

• Keep the reception/front desk clean, organized, and presentable at all times. ✨

• Ensure necessary stationery and front-desk supplies are available. 📝📚

📬 Mail & Deliveries

• Receive, sort, and distribute daily mail, parcels, and deliveries. 📦📨

📅 Scheduling & Coordination

• Maintain calendars and schedules. 📆

• Schedule meetings and appointments. 🤝

• Assist with travel and accommodation arrangements when required. ✈️🏨

📂 Administrative Support

• Perform filing, photocopying, documentation, and record-maintenance tasks. 📄🗂️

• Support the hotel team with day-to-day administrative activities. 💼

🎓 Job Requirements

✅ Qualification: Graduate 🎓

✅ Experience: 1–5 years of relevant experience 💼

✅ Microsoft Office: Good working knowledge of MS Office Suite 💻

✅ Communication: Excellent written & verbal communication skills 🗣️✍️

✅ Time Management: Strong multitasking and time-management abilities ⏰

✅ Professionalism: Friendly, confident, and professional personality 😊✨

✅ Organization: Ability to prioritize tasks and handle multiple responsibilities efficiently 📋⚡

🌟 Why Join Us?

💰 Attractive In-Hand Salary: ₹25,000 – ₹30,000

📈 Career Growth Opportunities

🏨 Work in the Hospitality Industry

🌿 Beautiful Ranthambore Location

🤝 Professional & Supportive Work Environment

📢 Ready to Join Our Team?

If you are passionate about hospitality, guest service, and front-office operations, we would love to hear from you! 🏨❤️

🌟 Join Aaryam Hotel & Resorts Private Limited and build your career in the exciting world of hospitality! 🌟

📍 Location: Rantambhore Rajbagh, Ranthambore, Rajasthan

💼 Position: Hotel Receptionist

💰 Salary: ₹25,000 – ₹30,000 In-Hand

🎓 Qualification: Graduate

💼 Experience: 1–5 Years

Senior Holiday Sales Executive

Location: Chennai 

Experience: 2–4 Years 

Salary: ₹ 4- ₹ 6 LPA, 

: About The Role

Manage domestic and international tour operations, prepare travel itineraries, coordinate bookings, and ensure seamless travel experiences while delivering excellent customer service.

: Please Note

Immediate joiners preferred

:Key Responsibilities

Handle domestic & international tour operations

Prepare customized itineraries & quotations

Manage flight, hotel & transport bookings

Coordinate with vendors & suppliers

Handle customer queries & complaints

Ensure smooth tour execution

Maintain client relationships

Collect payments & maintain records

: Requirements

2–4 years of Travel Industry experience

Knowledge of domestic & international packages

Experience in FIT & Group Tours

Good communication skills

Proficiency in MS Office

Graduate in any discipline

Travel & Tourism certification is a plus

: Benefits

Competitive Salary

Career Growth Opportunities

Professional Learning & Development

Travel Industry Exposure

Supportive Work Environment

-----------------------------------------------------

Sales Executive

 – GetWetFit & Co.

Location :Delhi NCR

Department: Business Development

Reports to : Head of Business Development

Experience Required :

● Minimum 2-3 years in sales , preferably in hospitality, wellness, luxury, or events

● Good communication skills (calls + messages)

● Comfortable with sales and customer handling

● Organized and quick in execution

● Basic understanding of social media and CRM tools

Role Objective

To drive daily sales and bookings , manage customer interactions, and ensure a smooth experience from inquiry to session completion.

Reporting To

● Head of Sales / Sales Manager

Key Responsibilities

1. Daily Sales & Conversions

● Respond to: ○ Instagram DMs ○ WhatsApp / calls

● Convert inquiries into confirmed bookings for sessions and events

2. Booking Management

● Manage and update the booking platform/dashboard

● Ensure: ○ All bookings are correctly recorded ○ Payments are tracked properly

3. Session Coordination

● Create daily session sheets with: ○ Participant details ○ Session info ● Share with the operations team on time

4. Package Sales

● Promote and sell: ○ Session packages ○ Memberships

● Encourage repeat bookings

5. Upselling

● Upsell: ○ Upcoming sessions ○ Events ○ Packages

● Engage with participants immediately after sessions to drive repeat sales

6. Customer Experience & Grievance Handling

● Handle: ○ Customer queries ○ Complaints or issues

● Ensure quick and professional resolution

What This Role Owns

● Daily bookings and sales

● Customer communication

● Booking accuracy

● Upselling and repeat business

Simple Definition of Success

● High conversion from inquiries to bookings

● Smooth coordination with operations

● Happy customers

● Increase in repeat bookings and package sales 

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

About the Role

BluePMS Software Solutions Pvt. Ltd. is hiring IT Executives to work at our client hotels and support their day-to-day IT and hotel management software requirements.

As an IT Executive, you will be deployed at client hotel locations and work closely with hotel management, front-office teams, accounts teams, and other hotel staff. Your primary responsibility will be to provide technical assistance, support the implementation and operation of the BluePMS Hotel Property Management System (PMS), troubleshoot technical issues, and ensure smooth day-to-day usage of our software and related IT systems.

This is a client-facing, on-site role. Candidates should therefore be comfortable working at hotel premises and interacting directly with hotel staff and management.

The role provides hands-on exposure to Hotel PMS implementation, IT support, software troubleshooting, networking, hardware, user support, database operations, and hospitality technology.

Key Responsibilities

• Work at assigned client hotel locations as an IT Executive representing BluePMS.
• Support the implementation, deployment, and configuration of BluePMS solutions at client hotels.
• Assist hotel staff with the installation, configuration, and usage of PMS software.
• Provide on-site technical support to hotel users and departments.
• Troubleshoot software, computer, printer, network, connectivity, and peripheral-related issues.
• Assist with configuring computers, printers, scanners, and other IT devices used at the hotel.
• Support basic networking and connectivity troubleshooting.
• Understand hotel staff requirements and provide appropriate technical assistance.
• Guide and train hotel employees on the use of BluePMS and its various modules.
• Conduct basic product demonstrations and user training when required.
• Identify software issues and coordinate with BluePMS's internal technical/support team for resolution.
• Follow up on reported issues and ensure timely resolution.
• Maintain records of technical issues, support activities, and implementation tasks.
• Communicate regularly with hotel management and relevant departments regarding technical requirements and issues.
• Maintain a professional relationship with client hotel staff and management.
• Travel to and work at different client hotel locations when required.
• Assist with other implementation, technical support, and IT-related activities assigned by the team.

What We're Looking For

• Freshers are welcome to apply.
• 0–2 years of experience in IT support, technical support, implementation, or a related field is an advantage.
• Basic understanding of computers, Windows, and software applications.
• Basic knowledge of networking concepts such as IP addresses, LAN, Wi-Fi, routers, and connectivity troubleshooting.
• Basic understanding of computer hardware and peripheral devices.
• Good troubleshooting and problem-solving abilities.
• Good verbal and written communication skills.
• Comfortable interacting directly with customers, hotel employees, and management.
• Ability to explain technical issues in a simple and understandable manner.
• Willingness to work at client hotel locations on a regular basis.
• Willingness to travel to different hotel/client locations when required.
• Positive attitude and willingness to learn new technologies and software systems.
• Ability to work independently as well as coordinate with the internal technical team.

Good to Have

• Knowledge of Hotel PMS or hotel management software.
• Basic SQL/database knowledge.
• Experience with software installation and configuration.
• Basic LAN/network troubleshooting knowledge.
• Previous experience in technical or customer support.
• Diploma/B.E./B.Tech/B.Sc./BCA/MCA in Computer Science, IT, or a related field.

What You'll Learn

• Hotel Property Management Systems (PMS)
• Hotel IT operations and workflows
• Software implementation and deployment
• Technical troubleshooting
• Hardware and peripheral configuration
• Networking and connectivity troubleshooting
• Database and basic SQL operations
• Hotel staff training and user support
• Client and customer communication
• Hospitality technology and hotel operations
• Incident management and issue resolution

Why Join BluePMS?

• Opportunity to build a career in IT Support and Software Implementation.
• Work directly with real hotel environments and hospitality technology.
• Gain hands-on experience with Hotel PMS implementation and support.
• Practical exposure to different hotel departments and operational workflows.
• Training and guidance from experienced technical teams.
• Develop both technical and client-facing communication skills.
• Opportunity for career growth based on performance.

Important – Client Hotel Deployment

This position is offered by BluePMS Software Solutions Pvt. Ltd., but the selected candidates will be deployed to work at our client hotel locations based on business requirements.

Candidates applying for this position should be comfortable working on-site at client hotels, interacting with hotel staff and management, and travelling to different client locations when required.

If you are technically curious, enjoy solving problems, communicate well with people, and are interested in building a career in IT Support, Software Implementation, and Hospitality Technology, we would love to hear from you.

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

Job Title: Female Travel & Marketing Executive (Tours & Travels)

Job Summary:

We are looking for a smart, enthusiastic, and confident Female Travel & Marketing Executive for a Tours & Travels agency. The ideal candidate should be comfortable with travelling, have good communication skills, and possess basic knowledge of social media advertising and promotions.

Key Responsibilities:

- Promote the company's tour and travel packages.

- Travel to client locations, events, or partner meetings as required.

- Manage and assist with social media promotions and advertisements.

- Coordinate with customers and provide travel-related information.

- Build and maintain good relationships with clients.

- Support marketing campaigns and business development activities.

Required Qualifications & Skills:

- Female candidate.

- Graduate in any discipline.

- No age limit.

- Smart personality with excellent communication skills.

- Willing to travel whenever required.

- Basic knowledge of social media platforms and online advertising (Facebook, Instagram, etc.).

- Positive attitude, confidence, and customer-handling skills.

Job Type: Full-time

Industry: Tours & Travels

We are looking for a smart, enthusiastic, and confident Travel & Marketing Executive for a Tours & Travels agency. The ideal candidate should be comfortable with travelling, have good communication skills, and possess basic knowledge of social media advertising and promotions.

Key Responsibilities:

- Promote the company's tour and travel packages.

- Travel to client locations, events, or partner meetings as required.

- Manage and assist with social media promotions and advertisements.

- Coordinate with customers and provide travel-related information.

- Build and maintain good relationships with clients.

- Support marketing campaigns and business development activities.

Required Qualifications & Skills:

- Graduate in any discipline.

- Smart personality with excellent communication skills.

- Willing to travel whenever required.

- Basic knowledge of social media platforms and online advertising (Facebook, Instagram, etc.).

- Positive attitude, confidence, and customer-handling skills.

Job Type: Full-time

Industry: Tours & Travels

Ability to commute/relocate:

• Haridwar, Uttarakhand (Haridwar, Dehradun District): Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Job Description – Sales Operations Job

Title: Sales Operations Executive

Department: Sales

Role Overview

We are looking for a Sales Operations professional to support our sales team and maintain

strong relationships with existing clients. The role will be responsible for ensuring smooth

day-to-day operations, handling client queries, and managing relationships with existing

channel partners. This is an entry-level role, and freshers are welcome to apply.

Key Responsibilities

• Manage and maintain strong relationships with existing clients.

• Handle client queries and coordinate with internal teams to resolve issues on time.

• Follow up with clients to ensure timely transactions and repayments.

• Manage and maintain relationships with existing channel partners.

• Coordinate with channel partners for regular business opportunities and follow-ups.

• Coordinate with internal teams such as Credit, Operations, Risk, and Finance to ensure

smooth execution.

• Maintain accurate records of client and partner interactions.

• Ensure timely follow-up on pending documents, transactions, and other requirements.

Key Skills & Competencies

● Strong client relationship management skills

● Excellent verbal and written communication

● Good follow-up and coordination skills

● Strong problem-solving and ownership mindset

● Ability to manage multiple clients and priorities

● Understanding of lending, working capital, fintech, or financial services is preferred

● Good analytical and reporting skills

● Proficiency in MS Excel / Google Sheets

● Ability to work effectively with cross-functional teams