Hiring for Hotel Operations (Male)

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

We're looking for developers to own, code & ship mobile games at rocket speed. It's a fast-paced, high-adrenaline job, with plenty to learn and build. If you're quick to pick up new tech, never satisfied with what you build, and like a new challenge every day, you'll love this job.

Requirements:

• Experience with React Native & JavaScript including JavaScript object model.
• Thorough understanding of React Native and its core Principles.
• Hands on experience on React Native Framework at least 2 years.
• Familiarity with code versioning tools (Such as Git, SVN or Mercurial)Familiarity with RESTful APIs
• Familiarity with modern front-end build pipelines and tools.
• Experience with Native Mobile app deployment on App store and google play store.

Your Opportunity

You will primarily be responsible for implementing features & building platforms to enable on-device and device/server-side combined ML workflows. You will possess strong skills in object-oriented software design and programming. You are excited about developing new features, maintaining existing code, fixing bugs, and contributing to overall system design.

Your Impact

To design, architect, develop and maintain the backend for AI products by working closely with the Engineering Team. To ensure successful consumption of Saarthi.ai technology by APIs, SDKs, or Applications, thereby enabling productization and monetization of the AI solutions.

What You’ll Do

· Work with development teams and product managers to ideate software solutions

· Design server-side architecture

· Along with SAAS application deliverables even the client-side deliverables need to be taken care

· Develop and manage well-functioning databases and applications

· Write effective APIs

· Test software to ensure responsiveness and efficiency

· Troubleshoot, debug and upgrade software

· Create security and data protection settings

· Build features and applications with a mobile responsive design

· Write technical documentation

· Work with data scientists and analysts to improve software

What You Bring

· Proven experience as a Back-End Developer or similar role.

· Experience developing desktop applications.

· Strong working experience with back-end development using Node.JS, JavaScript.

· Strong knowledge of databases (MongoDB, PostgreSQL).

· Experience with System Design and Architecture.

· Familiarity with common stacks.

· Familiarity with Parallel Threading, Concurrent calling and Aggregation Queries.

· Ability to write quality unit tests

· Setting up CI/CD, and integrating with logging and monitoring systems for the products or platforms

· Excellent communication and teamwork skills.

· Degree in Computer Science, Statistics or relevant field

1. Writing reusable, testable, and efficient
2. Design and implementation of low-latency, high-availability, and performant
3. Integration of user-facing elements developed by front-end developers with server side
4. Implementation of security and data
5. Integration of data storage solutions may include databases, key-value stores, blob stores, etc. Experience administering innovation with methodologies such as design
6. Experience working on Agile Scrum and DevOps aligned delivery
7. Interest and ability to learn other coding languages as
8. Strong communication skills and great product
9. Proficient communication skills verbal and
10. Understanding of accessibility and security compliance depending on the specific
11. Knowledge of user authentication and authorization between multiple systems, servers, and environments.
12. Understanding of fundamental design principles behind a scalable
13. Familiarity with event-driven programming in
14. Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific
15. Able to create database schemas that represent and support business
16. Strong unit test and debugging

1. Expert in Python, with knowledge of at least one Python web framework such as Django, Flask, etc depending on your technology
2. Familiarity with some ORM (Object Relational Mapper)
3. Able to integrate multiple data sources and databases into one
4. Understanding of the threading limitations of Python, and multi-process
5. Good understanding of server-side templating languages such as Jinja 2, Mako, etc depending on your technology
6. Basic understanding of front-end technologies, such as JavaScript, HTML5, and
7. Proficient understanding of code versioning tools such as Git, Mercurial or

• Take the lead of scrum teams as the Product Owner
• Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements
• Ensure that the team always has an adequate amount of prior prepared tasks to work on
• Plan and prioritize product feature backlog and development for the product 
• Define product vision, roadmap, and growth opportunities 
• Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management, iteration planning, and elaboration of the user stories 
• Work closely with Product Management to create and maintain a product backlog according to business value or ROI 
• Lead the planning product release plans and set the expectation for delivery of new functionalities 
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals 
• Research and analyze market, the users, and the roadmap for the product 
• Follow our competitors and the industry 
• Keep abreast with Agile/Scrum best practices and new trends

• Previous overall working experience of 8-14 years, including 3-5 years working as a Product Owner. 
• Bachelor’s in Engineering 
• In-depth knowledge of Agile process and principles 
• Outstanding communication, presentation, and leadership skills 
• Excellent organizational and time management skills 
• Sharp analytical and problem-solving skills 
• Creative thinker with a vision 
• Attention to details 

Job Description:-

• Php Developer Skills Required.
• Good working knowledge on Core PHP.
• Strong knowledge of MVC Framework and knowledge of Laravel.
• Good working knowledge of JavaScript & JS frameworks, preferably jQuery.
• Strong knowledge of MySQL databases & OOPS concepts.
• Strong knowledge of ORM and query builder.
• Knowledge of queue scheduling and task scheduling.
• Strong knowledge of Artisan commands.
• Hands on experience of service providers and create new service providers in the application when needed.
• Integration of user-facing elements developed by front-end developers.
• Build efficient, testable, and reusable modules.
• Solve complex performance problems and architectural challenges.
• Write well designed, testable, efficient code by using best software development practices.
• Integrate data from various back-end services and databases.
• Create and maintain software documentation.
• Knowledge of Rest APIs.
• Knowledge of the payment gateway integration (PayPal, PayUMoney, CC Avenue etc.)
• Good knowledge of wallet integration (Paytm, Phone-Pe, Amazon) etc.
• Proficient understanding of code versioning tools, such as Git is mandatory.
• Ability to debug the code and resolve the issues.

Key Responsibilities:-

• Build reusable code and libraries for future use.
• Participate in the full lifecycle of the projects.
• Optimize application for maximum speed and scalability.
• Ability to work independently and within a team environment.
• Assist in troubleshooting any production issues.
• Working within an existing code base and also writing code from scratch.
• Good team player -collaborate with other team members and stakeholders.
• Commitment to meet corporate goals and tight deadlines.

Key Skills:- HTML, CSS, Bootstrap, jQuery, JavaScript, PHP, Core PHP, knowledge of MVC framework, database, MySQL, Laravel Framework, Rest APIs, 3rd party tool integration, OOPs programing concept.

Experience:- 3+ Years’ experience.

Education Qualification:- B.E./B.Tech. /MCA or equivalent in computer science or a related field.

Few words about Unify Technologies: Unify a Digital Engineering company. We help our clients by providing Digital Engineering Services to develop high-quality products. We have extensive experience in software product engineering and a successful track record of delivering on aggressive delivery plans without compromising on the quality in Cloud, Mobile, and Data practices.

Employment Type: Full-Time

Position: Sr. SDE and Lead SDE (Software Development Engineer)

Job Location: Hyderabad

Experience:

• ReactJS Jr Developer: 2-4 Yrs

• ReactJS Sr Developer: 4-8 Yrs

• ReactJS Lead Developer: 7-12 Yrs

Key Skills:

• ReactJS Jr Developer: (Must: ReactJS+JavaScript Programming Experience+UI)

• ReactJS Sr Developer: (Must: ReactJS+JavaScript Programming Experience+UI)

• ReactJS Lead Developer: (Must: Team Lead Experience + ReactJS+JavaScript Programming Experience+UI)

• NOTE: For the Lead Developer Team leading exp is Must

Project: Product-Online Marketing, E-commerce Platforms and AI, Predictive Analytics

Joining time: Immediate to 30 days

Education: Master’s/Bachelor’s degree in Computer Science, Statistics, Engineering or a related technical discipline will be preferred

Skills Required for Front End UI (ReactJS) Sr Developer/Lead Developer:

• Strong Experience in ReactJS/VueJS and JavaScript Programming

• Strong knowledge of HTML/CSS Page Designs, DOM, HTTP protocol and how the web works in general.

• Integrating with Backend Rest APIs

• Experience using libraries and frameworks like React, Redux, GraphQL and TypeScript. 

• Experience building server-side APIs and proxies using Node.js.

• Strong Knowledge of managed and performance-oriented code with React and Redux, Mobx, Mobx-state-tree 

• Good to have knowledge (Not must) with the SEO process

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.

• Experience designing and building complex UI applications and implementing individual services that participate healthily in a microservice architecture.

• Ability to write well-documented, clean JavaScript code

• Familiarities with native Build tools, like XCode, Gradle and other required Build tools

• Understanding of REST APIs, the document request model, and offline storage

• Leverage native APIs for deep integrations with both platforms.

• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Maintain code and write automated tests to ensure the product is of the highest quality.

Responsibilities:

• Design, build, review and evolve durable, highly scalable event-driven infrastructure

• Architect and lead the development of backend services.

• Work with REST APIs and integrating them with our software platform

• Develop front end capabilities such as dashboards, visualizations, features

• Work on building best performance UI features and linking with backend

• Integrate all the front end features with a backend pipeline 

• Integrate our AI models with the platform pipeline 

• Work on bug fixing and improving application performance 

• Unit-test code for robustness, including edge cases, usability, and general reliability

• Own new initiatives, Debug production issues

• Help define the way we work in the future including coding and design standards

• Work effectively in an agile development process

• Research cutting edge technology that can be applied to accelerate business growth

• Be the communication bridge be product owners and development teams