
We are Hiring for
Process : Travel Airline Process/ Voice Process/ Customer Service
Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.
We are looking for the people who have the excellent communication and sales skills.
1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.
About Salary : No bar for the right candidate.
We are looking for the immediate joiners.
Hands on GDS will be an added advantage.
company link : https://epivsolution.com/
Responsibilities:
1. Handle outbound and inbound calls to customers located in various international regions.
2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
3. Maintain professionalism and courtesy while communicating with customers at all times.
4. Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.
5. Document all customer interactions and transactions accurately in the company's database.
8. Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
9. Adhere to all company policies, procedures, and compliance regulations.

About Epiv solution and services
About
Epiv Solution And Services is a multi-channel and global Marketing & Advertising firm. Our integrated solutions are focused on B2C and B2B services.
Our expertise always helped business to business media, publishing, marketing & technology companies by providing full funnel lead generation solutions. Top to bottom lead management to increase ROI of the clients, high qualify leads will be delivered on performance based prospecting options.
Candid answers by the company
IT Service
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· Experience: 1+ years in Admin; familiarity with E-Tendering portals is a plus.
· Skills: Proficiency in MS Excel (Advanced), PDF editing, and Google Workspace.
· Traits: High attention to detail and ability to hit tight deadlines.
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· Education: Graduate in any stream (B.Com/BBA/BCA preferred).
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- Strong AI/ML Test Engineer
- 5+ years of overall experience in Testing/QA
- 2+ years of experience in testing AI/ML models and data-driven applications, across NLP, recommendation engines, fraud detection, and advanced analytics models
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- Must have strong experience to design AI/ML test strategies, including boundary testing, adversarial input simulation, and anomaly monitoring to detect manipulation attempts by marketplace users (buyers/sellers)
- Proficiency in AI/ML testing frameworks and tools (like PyTest, TensorFlow Model Analysis, MLflow, Python-based data validation libraries, Jupyter) with the ability to integrate into CI/CD pipelines
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Preferred
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Job Specific Criteria
- CV Attachment is mandatory
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- Handson experience in data validation and model testing ensuring training and inference pipelines align with business requirements and procurement rules
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- 5 years’ experience in testing AIML models and data driven applications including natural language processing NLP recommendation engines fraud detection and advanced analytics models
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- Handson experience in data validation and model testing ensuring training and inference pipelines align with business requirements and procurement rules
- Strong skills in data science equipped to design test strategies for AI systems including boundary testing adversarial input simulation and dri monitoring to detect manipulation aempts by marketplace users buyers sellers
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- Business awareness of marketplace misuse scenarios such as manipulating recommendation algorithms biasing fraud detection systems or exploiting gaps in automated scoring
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