- Excellent Communication Skills required
- Minimum 6 months in international sales process or 1 year in customer support
Perks
- Salary On 1st
- Incentives upto 1 lakhs
Shubham Vishwakarma
Full Stack Developer - Averlon
About Webvio Technologies Private Limited
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REVIEW CRITERIA:
MANDATORY:
- Strong Technical Support Leader profile
- Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
- 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
- Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
- Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
- Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
- Effectively coordinate with architects and engineering heads
- Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
- Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
- Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership
PREFERRED:
- Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries
ROLES AND RESPONSIBILITIES:
As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.
YOU WILL-
Incident & Ticket Management:
- Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
- Ensure customer issues are responded to and resolved within defined SLAs
- Drive prioritization, root cause resolution, and engineering coordination across product teams
- Personally manage and de-escalate high-severity issues with customers and internal teams
Process & Metrics Ownership:
- Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
- Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
- Establish strong feedback loops to engineering/product based on recurring issues
RCA & Knowledge Management:
- Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
- Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
- Build and maintain a knowledge base to improve internal resolution efficiency
Customer Interaction:
- Engage with enterprise customers on complex or long-running tickets
- Serve as a trusted escalation point for strategic clients
- Collaborate with Customer Success and Implementation teams for seamless client experience
Collaboration & Leadership:
- Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
- Build and mentor a lean L3 support team or tiger squads when required
- Drive a culture of accountability, learning, and proactiveness in technical support
IDEAL CANDIDATE:
- 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
- Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
- Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
- Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
- Excellent communication skills—able to speak fluently with both customers and engineers
- Data-driven mindset for reporting, insights, and stakeholder updates
- Experience working in retail tech, ERP, or platform businesses is a big plus
PERKS, BENEFITS AND WORK CULTURE:
- Comprehensive health insurance coverage.
- Excellent rewards and recognition policy.
- Transparent compensation policy with no unnecessary deduction in CTC.
- Annual company off-site and a variety of events, celebrations throughout the year.
- Travelling opportunities between our offices across the country.
- Annual company walkathon & related sporting events.
- Quarterly Coffee with CEO.
- To provide value-added training to schools across India.
- To provide educational assistance and skill development training to marginalized and underprivileged students.
- To influence the youth to develop interpersonal skills, leadership, creativity, discipline, and problem-solving.
- To deter students from negative influences such as alcohol, tobacco, drugs, and other addictions.
Job Responsibilities -
● Identifying and onboarding the potential DSAs and Channel partners from open market
● Build and strengthen relationships with new and existing partners to drive business targets
● Provide day to day operational support to your channel partners
● Responsible for driving monthly sales targets and respective business metrics
Job Requirements -
● Excellent sales skills, e.g. rapport building and negotiation skills
● Good written and verbal communication skills
● Should have prior experience in NBFC and DSA preferably in mortgages (Home loan and
LAP)
● Own Conveyance and strong local industry network are preferred for this role
● Fluency in the regional language will be an additional benefit
Java
Ruby on Rails (ROR)
Go Programming (Golang)Key Responsibilities
● Evolving the architecture for performance and scalability.
● Design, develop and own components of a highly scalable, distributed web
services platform.
● End to end delivery of new features.
● Lead a team of software engineers and help create an environment of ownership
and learning.
● Constantly strive to improve software development process and team
productivity.
Technical Skills
● 6-10 years of relevant software development experience.
● Experience in developing scalable, fault-tolerant, distributed backend services.
● Exceptional proficiency in any 1 of the language - Java, RoR or Golang.
● Good experiences with databases and Schema design and strong RDMS
knowledge.
● Strong knowledge of Performance optimization and caching techniques.
● Fairly good understanding of AWS (or any equivalent) and a relational database.
● Experience with prevalent design patterns and advanced system designing.
Benefits
● This is an opportunity to work on a fairly complex set of systems and impro
Immence is looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients for the provided services, and remaining abreast of changes in consumption. You will also be required to build capacity in staff through regular training and mentorship.
To be successful as a business development executive, you should attend all possible business events with the intention of attracting and retaining clientele. Ultimately, an outstanding business development executive will keep a close eye on clients' feedback to ensure that our services always exceed expectations.
Position: Business Development Executive
Experience: 0-3+ year
Location: Vadodara (On-site)
Perks & Benefits: High Incentive Model
KEY RESPONSIBILTIES:
- Familiarizing yourself with all services offered by our company.
- Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.
- Growing business through the development of new leads and new contacts.
- Identifying new revenue opportunities.
- Maintaining and updating sales, marketing and business development documentation.
- Collaborating with management on sales goals.
- Support the team with other responsibilities as required.
- Generating business through online freelancing portals like LinkedIn, Upwork, Freelancer, etc.
- Negotiating with clients to secure the most attractive prices.
- Crafting business proposals and contracts to draw in more revenue from clients.
KEY COMPETENICES, EXPERIENCE & SKILLS:
- Ability to maintain a high level of professionalism and confidentiality.
- Must be able to Calling, Drafting of proposals, Client interaction, Negotiation, also coordinate with technical team.
- Market research about the client to be targeted.
- Must have knowledge into Lead Generation and closure.
- Must be proficient in Content Creation for various Social Platforms.
- Must have experience with Client Communication and Team handling.
- High attention to detail and a focus on fact-based decision making.
- Resourceful, with outstanding research skills.
- Emboldened by challenges.
- Proficiency in MS Office.
- Experience in managing and growing sales teams.
- Excellent multitasking skills.
- Ability to prioritize tasks.
- Excellent verbal and written communication skills.
BENEFITS @IMMENCE:
- 5 days working.
- No Bond System.
- 18 Paid leaves + 10 Holidays.
- Team and Company Dinner.
- On-time Salary.
- Open and flexible time off (PTO) plus vacation time.
- Celebrations - Birthday, Festivals, Events, Picnics, Dinner etc.
- Technical Growth (Knowledge Sharing Program) to learn new things.
- Games Indoor & Outdoor.
Job Type: Full-time
Schedule:
- Day shift
- Monday to Friday
React.js
Laravel
CodeIgniterJob Description / Responsibilities
● Join a team of great technical professionals who work hard but have fun and enjoy
developing state-of-the-art product-based applications and websites.
● Use best practice coding standards and implement each deliverable.
● Write and manage program and Bug Fixes
● Construct and support integrations that are easy to manage, maintain, customize and
configure; ensure overall reliability, availability, and high-performance code.
● Analyze system issues and problems and implement solutions rapidly.
● Manage multiple projects simultaneously varying in size and scope
● Work in a fast-paced cross-functional team environment. Effectively handle
time-critical issues and appropriately escalate at-risk items.
Desired profile of the candidate
● Server-side language NodeJS and PHP with experience in any framework.
● Frontend ReactJS, JS and HTML
● MYSQL/MariaDB Database
● Strong knowledge of OOP concepts.
● Good to have a cloud experience
● Computer Science/Software Engineering Bachelor’s degree or higher education.
● Experience in writing high-performance and highly scalable code using best
practices and coding standards.
● Excellent written and spoken communication skills.
● Excellent organizational and attention to detail.
● Good to have familiarity with NoSql DB, web servers (e.g. Apache), caching
(Memcache / Redis), Cloud, NodeJs, Microservices architecture Familiar with
agile software development methodologies (e.g. SCRUM / Agile / Kanban)
● Must know MVC design patterns, XHTML/HTML5, PHP, NodeJS,
CSS3, XML, MySQL/MSSQL, JavaScript jQuery, JSON objects, API, AJAX
functionality and client-side validation.
● Understanding accessibility and security compliance.
● Understanding fundamental design principles behind a scalable application
● Knowledge of using version control software such as SVN or GIT will be preferable.
● Experience in either Mobile application or Data Integration with other apps
would be preferred.
Our client is a decade-old software development company, that offers its clients a wide range of customized web, mobile, and eCommerce tools and software. They are known to use advanced languages and platforms used to build reliable, secure, and scalable solutions for their business clients as well as individual customers. Their disruptive craftsmanship and strategy help in high-performance growth and allows customers to transform digitally and competitively.
Their products are being used by most of the banks and NBFCs in India, apart from clients from other industries. The founder is an IIM and MDI alumni and has experience of more than 13 years in business and strategic roles in MNCs. The company has been accredited by the government as a premier IT company, committed to quality and driven by customer success.
- Identifying and prospecting potential buyers through various sales processes.
- Maintaining relationships and working closely with cross-functional teams for account management.
- Identifying client needs and suggesting appropriate products/solutions.
- Closing the sale through smart and strategic approach.
- Visualizing, managing and achieving targets.
- Making multi-channel follow-up – helping uncover new deals and nurturing existing opportunities.
- Presenting detailed information and responding to questions from managers, clients, and customers.
What you need to have:
- B.E/B.Tech/BCA candidates having good experience in IT SAAS Sales.
- Experience in online bidding portals like fiver, freelancer, upwork, php
- Must be an MBA Graduate with good communications skills.
- Flexible for 6 days working.
- Should be able/willing to attend inbound calls.
- 8-10 years of experience into IT SOX, IT Audits, ITGC testing
- Tech, M.Tech, BE, MBA or similar qualification.
- CISA (Certified Information Systems Auditor), Certified Internal Auditor (CIA), Certified Risk and Information Systems Control (CRISC), or similar professional certification preferred.
- Firm understanding of information technology, including IT process, IT general controls, as well as COSO and COBIT frameworks.
- Good technical knowledge of Application security and Access Management
- Hands-on experience on Excel, PowerPoint, PowerBI, etc.
C++Software Engineer – C++ (3-6 years of experience)
1. Telecom/Volte LTE 2g 3g Preferred
2. Programming knowledge of multi-threading, sockets, IPCs.
3. Well versed with std and boost libraries.
4. Working knowledge of GNU compilers, optimization techniques on Unix/Linux based systems.
5. Proficient in debugging tools like GDB/Valgrind and profiling tools like oprofile.
6. Knowledge of Diameter (AAA) Stack
- Development experience of communication protocol stacks
- Hands on experience in multi-threaded design techniques and implementation
- Good hands-on experience on data structures and algorithms
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon