International Voice Process

📌 Detailed Job Description – US & Canada Logistics Expert

Position Title: US & Canada Logistics Expert

Location: Mohali Punjab

Department: Logistics & Operations

Employment Type: Full-Time

Reporting To: Operations Manager / Client Account Manager

Role Overview

The US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.

You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.

Key Responsibilities

• 1. Dispatch & Daily OperationsAssign loads to carriers/drivers based on capacity, location, and schedule.
• Monitor pickup and delivery timelines, ensuring on-time performance (OTP ≥ 95%).
• Maintain communication with drivers for real-time updates.
• Record daily activities in TMS and provide EOD reports to clients.

• 2. Track & TraceProactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
• Contact drivers/carriers every 2–3 hours for status updates.
• Provide clients with real-time visibility of their shipments.
• Identify exceptions (delays, route changes, breakdowns) and escalate promptly.

• 3. Load Planning & Carrier RelationsExpert knowledge of Load board and arrange loads for trucks
• Plan efficient load assignments considering cost, service levels, and regulations.
• Build and maintain strong relationships with carriers and owner-operators.
• Negotiate freight rates, spot rates, and accessorial charges.
• Maintain a carrier database for recurring business.

• 4. Documentation & Customs SupportPrepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
• Support US brokers with ACE (Automated Commercial Environment) entries.
• Support Canadian brokers with ACI (Advance Commercial Information) filings.
• Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
• Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.

• 5. Freight Forwarding CoordinationCoordinate with international freight forwarders for air & ocean shipments.
• Manage bookings, container tracking, and export/import paperwork.
• Ensure smooth coordination between first-mile, main leg, and last-mile partners.
• Handle exceptions such as rollovers, customs delays, and port congestion.

• 6. Customer & Stakeholder SupportAct as the first point of contact for shippers, carriers, and customs brokers.
• Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.
• Resolve escalations (missed pickup, damage, misrouted cargo).
• Provide proactive communication to clients for all key milestones.

• Key Performance Indicators (KPIs)On-Time Dispatch & Delivery: ≥ 95% loads dispatched/delivered on schedule.
• Tracking Accuracy: ≥ 98% tracking updates captured in TMS within SLA.
• Documentation Accuracy: ≥ 99% error-free BOL, invoices, and customs filings.
• Carrier Retention: Maintain ≥ 90% repeat carriers for regular routes.
• Customer Satisfaction (CSAT): ≥ 4.5/5 rating from client feedback.
• Issue Resolution TAT: 90% of escalations resolved within 1 business day.

• Required Qualifications2–5 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
• Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.
• Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
• Understanding of ACE/ACI filing processes and cross-border compliance.
• Excellent English communication skills (written & verbal).
• Proficiency in MS Excel, Google Workspace, and logistics systems.

• Preferred SkillsExperience with freight brokerage or 3PL operations.
• Knowledge of USMCA/NAFTA trade compliance.
• Exposure to air/ocean freight forwarding documentation.
• Ability to work night shifts to support North American business hours.

• Why Join Us?Opportunity to work with leading US & Canadian logistics companies.
• Gain cross-border expertise in freight, dispatch, and customs compliance.
• Fast-track career growth with global exposure.
• Competitive salary, shift allowance, and performance bonuses.

Job Description

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing React web apps to React Native.
• Firebase and cloud function expereince would be huge plus

Skills

• Firm grasp of the JavaScript (and TypeScript ) language and its nuances, including ES6+ syntax
• Knowledge of (functional or object-oriented) programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle (Android Studio, IntelliJ)
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites, like (Jest or Mocha)

TAPPP is leading the charge in bringing premium digital entertainment content & live sports to global consumers via its prepaid platform. TAPPP is available across platforms via the Web, Mobile and Tablets. Building out this brand presents significant product and engineering challenges. At the centre of solving those challenges is the TAPPP Product Engineering team which is responsible for the TAPPP product end to end.

We are looking for a coding enthusiast who love working with code and developing software systems.

You will be a part of the core product development team that is responsible for building different components of the TAPPP platform. You will be responsible for designing, coding, reviewing, testing, bug-fixing different modules of the software product that needs to work seamlessly across different environments.

The organization is flat, process is minimal, individual responsibility is big, and there is an emphasis on keeping non-productive influences out of the everyday technical decision making process. Upholding these philosophies will be imperative as we execute our aggressive plan of global expansion over the next 2 years. The position is based in Mumbai, India.

Here is what we are looking for:

• Deep product development experience and sound understanding into these technologies

• Java/J2EE

• Spring

• Hibernate

• RESTful API's

• MySQL

• Tomcat 7

• Exposure on Grails & Amazon AWS will be a plus point

• Strong independent contributor

• An unquenchable desire to learn, attention to detail with a can-do attitude

• Comfortable working in a start-up environment

Job Description:

We are looking for a talented UI/UX Designer to join our team. As a UI/UX Designer, you will be responsible for creating intuitive and visually appealing user interfaces and experiences for our digital products. You will work closely with product managers, developers, and other stakeholders to understand user needs, translate requirements into wireframes and prototypes, and design user-friendly interfaces that enhance user satisfaction and engagement. The ideal candidate should have a strong portfolio showcasing their design skills, creativity, and attention to detail.

Responsibilities:

1. Collaborate with cross-functional teams to understand user requirements, business objectives, and technical constraints.
2. Conduct user research, usability testing, and analysis to gain insights into user behaviors, preferences, and pain points.
3. Create wireframes, user flows, and prototypes to visualize and communicate design concepts and interaction patterns.
4. Design user interfaces and experiences that are intuitive, responsive, and aesthetically pleasing across various devices and platforms.
5. Develop high-fidelity mockups and interactive prototypes using design tools such as Sketch, Adobe XD, Figma, or InVision.
6. Iterate on designs based on feedback from stakeholders, usability testing, and data analysis to continuously improve the user experience.
7. Collaborate with developers to ensure the feasibility and implementation of design solutions while maintaining design integrity.
8. Create and maintain design systems, style guides, and UI components to ensure consistency and scalability across products.
9. Stay updated on industry trends, best practices, and emerging technologies in UI/UX design.
10. Advocate for user-centered design principles and contribute to a culture of design excellence within the organization.

Requirements:

1. Bachelor's degree in Graphic Design, Interaction Design, HCI, or related field.
2. Proven experience as a UI/UX Designer or similar role, with a strong portfolio showcasing design projects and process.
3. Proficiency in design tools such as Sketch, Adobe XD, Figma, or InVision.
4. Solid understanding of user-centered design principles, usability heuristics, and design thinking methodologies.
5. Experience conducting user research, usability testing, and analysis to inform design decisions.
6. Strong visual design skills, with an eye for typography, color, layout, and iconography.
7. Knowledge of responsive design principles and mobile-first design approach.
8. Excellent communication, collaboration, and presentation skills.
9. Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
10. Familiarity with front-end development technologies (HTML, CSS, JavaScript) is a plus but not required.

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risks.

Maintain fruitful relationships with clients and address their needs effectively.

Prepare and deliver pitches to potential investors.

Foster a collaborative environment within the organization.

Transfer call to the supervisor after initial explanation.

SKILLS:

Excellent spoken English.

Both Graduate/Undergraduate may apply.

Ability to develop good relationships with current and potential clients.

Excellent communication skills.

Knowledge of productivity tools and software.

Ready to work in Nightshift.

AegisCovenant is looking for a field sales executive to join our team! In this role, you will use your knowledge of sales, marketing, and communication to drive company growth and success. You will work with a variety of customers and clients to build relationships and create long-term partnerships.

Key responsibilities:

1. Develop sales and marketing strategies to increase sales opportunities with the existing customer base

2. Develop long-term partnerships with new and existing clients

3. Utilize Salesforce to track sales and manage customers

4. Collaborate with cross-functional teams to ensure customer satisfaction

5. Monitor competitor activity and adjust marketing strategies accordingly

6. Analyze customer feedback to identify areas of improvement

7. Generate reports on sales, marketing, and customer satisfaction

8. Monitor customer service experience and address customer complaints quickly and efficiently

9. Generate ideas to promote products and services

Who can apply?

1. Male candidate preferable

2. Open to travel within and around the state/region to ensure potential customers/clients are met to achieve outside sales

3. This is an exciting opportunity to gain hands-on experience and apply your expertise to help strengthen our business

4. Our ideal candidate should know about Salesforce, market research, effective communication, and marketing strategies

5. Candidate should have a basic insurance understanding and be willing to travel within and outside of the state/region to meet potential customers/clients to accomplish outside sales

Skills:

• Expertise in Python 3 on AWS serverless
• Experience in AWS serverless stack Appsync, Lambda, Cognito, API Gateway, DynamoDB, Elasticsearch, SQS, S3, Code commit & Code Deploy.
• Proficient in modern microservice-based architectures and methodologies.
• Experience in a database technology, preferably No-SQL such as AWS DynamoDB.
• Build human-centric UX with us using technologies like React, TypeScript, GraphQL, and CSS-in-JS.
• Experience building data processing pipelines (SQS, Kinesis, DynamoDB, AWS Lambda, or similar)
• Deep technical hands-on experience developing in REST/JSON or SOAP/XML, combined with strong knowledge of concepts such as CORs (Cross Origins Resources), headers, security, JSON and http concept.
• Experience with Github and advanced Github features (good to have).
• Must have worked as a part of Agile Teams and DevOps practices such as continuous Integration tools (e.g. Jenkins), code repository, creating CI/CD pipelines is required.

Frontend Developer

RESPONSIBILITIES

• Understanding requirements present in specification documents
• Integrate data from various backend-services and databases
• Working with code base across multiple development & staging environments
• Take part in User Acceptance Testing (UAT)
• Be part of Production deployment & release activities

TECH SKILLS

• Must Have:

*       Proven working experience in web programming

*       Know HTML, CSS and JavaScript and the relevant web design coding

*      Must have knowledge on Angular 4+

*      Good to have knowledge on React js

*      Good to have knowledge on view.js

*      Good documentation skills

EXPERIENCE

• 2 to 4 years, preferably in an agile environment