customer support executive

About Us

CCTech's mission is to transform human life by the democratization of technology. We are a well established digital transformation company building the applications in the areas of CAD, CFD, Artificial Intelligence, Machine Learning, 3D Webapps, Augmented Reality, Digital Twin, and other enterprise applications.

We have two business divisions: product and consulting. 

simulationHub is our flagship product and the manifestation of our vision. Currently, thousands of users use our CFD app in their upfront design process.

Our consulting division, with its partners such as Autodesk Forge, AWS and Azure, is helping the world's leading engineering organizations, many of which are Fortune 500 list of companies, in achieving digital supremacy.

Job Description

We are seeking highly skilled C# developers with over 5+ years of experience. The ideal candidates will have a strong background in .NET development, with a focus on performance improvement and concurrent programming. You will play a key role in designing and optimizing high-performance applications while working collaboratively with a dynamic team.

Responsibilities:

• Collaborate with the development team to enhance and globalize the application.
• Analyze and implement features, bug fixes, and optimizations in the codebase.
• Write clean, efficient, and maintainable code in C# and/or C++.
• Adapt and extend existing code to support internationalization and localization requirements.
• Conduct unit testing, integration testing, and debugging to ensure robust and reliable software.
• Work closely with QA to ensure quality assurance and address identified issues.
• Provide technical support and documentation for developed features.
• Coordinate with cross-functional teams and stakeholders, ensuring timely delivery of project milestones.

Requirements

Required Skills and Qualifications:

• 5+ years of experience in Windows application development using C# or C++.
• Strong understanding of object-oriented programming and design principles.
• Proficiency in working with Windows Presentation Foundation (WPF) or similar UI frameworks.
• Experience with globalization/localization processes, including handling multilingual user interfaces and data.
• Solid understanding of Windows APIs and system-level programming.
• Familiarity with version control systems like Git.
• Strong problem-solving skills and the ability to debug complex systems.
• Flexibility to work at least half of the time in US Portland timezone.

Preferred (Good to Have) Skills:

• Knowledge of CAD software.
• Experience with COM-based development.
• Experience in integrating or maintaining localization frameworks in existing applications.
• Understanding of software performance optimization techniques.
• Prior experience working with global teams and distributed development workflows.

Benefits :

• Opportunity to work with a dynamic and fast-paced IT organization.
• Make a real impact on the company's success by shaping a positive and engaging work culture.
• Work with a talented and collaborative team.
• Be part of a company that is passionate about making a difference through technology.

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Job Profile:-

• Appraising credit proposals and scrutinizing relevant documents prior to sanctioning and disbursement of pre owned car and ensuring compliance with organizational policies.
• Conducting comprehensive study of creditworthiness of individual clients by supervising data verification and field investigation activities.
• Evaluating financial statements of various clients and availing approval of quantum of credit considering all deviations as per policy.
• Interacting with the Field investigation FI and Risk Control Unit RCU agencies, visiting them regularly to resolve their queries, providing valuable feedback to enhance their report quality and ensure seamless execution of business operations.
• Conducted surprise visits to some customers to cross check the authenticity of the FI and RCU reports in turn avoiding fraud cases and minimizing the loses.
• Successfully maintained a Login to disbursement turn around time of 7days and a loan processing turn around time of 48 hours inclusive of FI and RCU process completion
• Pivotal in achieving minimal number of operational errors related to files disbursed.
• Implementing various trackers and reporting systems, preparing daily MIS and monthly branch reports for monitoring business performance.
• Successfully improved the branch profitability by constantly supervising the operations costs.
• Mentoring & motivating the CPA team force, imparting continuous on job training on various changes in the policy for accomplishing greater operational effectiveness.
• Conducting programmes to enhance efficiency in various business operations, setting up sales objectives and streamlining processes to ensure smooth functioning of sales and credit operations.
• Channel Management-Supervising management of files logged in through the alternate Channel as this is one of the most profit making product for the company.
• Implementing result oriented recovery plans, made Business development visits mandatory for high value disbursement rendering regular feedback to the collections team on portfolio performance

Job brief

We are looking for a Lead Data Scientist to lead a technical team and help us gain

useful insight out of raw data.

Lead Data Scientist responsibilities include managing the data science team, planning

projects and building analytics models. You should have a strong problem-solving ability

and a knack for statistical analysis. If you’re also able to align our data products with our

business goals, we’d like to meet you.

Your ultimate goal will be to help improve our products and business decisions by

making the most out of our data.

Responsibilities

● Conceive, plan and prioritize data projects

● Ensure data quality and integrity

● Interpret and analyze data problems

● Build analytic systems and predictive models

● Align data projects with organizational goals

● Lead data mining and collection procedures

● Test performance of data-driven products

● Visualize data and create reports

● Build and manage a team of data scientists and data engineers

Requirements

● Proven experience as a Data Scientist or similar role

● Solid understanding of machine learning

● Knowledge of data management and visualization techniques

● A knack for statistical analysis and predictive modeling

● Good knowledge of R, Python and MATLAB

● Experience with SQL and NoSQL databases

● Strong organizational and leadership skills

● Excellent communication skills

● A business mindset

● Degree in Computer Science, Data Science, Mathematics or similar field

● Familiar with emerging/cutting edge, open source, data science/machine learning

libraries/big data platforms

Roles and Responsibilities:

1. Create interest in Metapercept solutions through social media, mail outreach, LinkedIn, and other channels.
2. Generate leads and appointments, contacting potential clients to establish rapport and arrange meetings.
3. Planning and overseeing new marketing initiatives.
4. Help drive revenue within targeted accounts.
5. Meet annual growth targets.
6. Provide ongoing opportunity forecasting.
7. Promote a high level of customer satisfaction.
8. Researching organizations to find new opportunities.
9. Developing goals for business growth and ensuring they are met.

Required Abilities:

• Highly motivated and have a hunter mentality.
• Excellent listening, writing, and communication skills.
• Ability to flourish with minimum guidance, be proactive, and handle uncertainty.

• Establishing checks and balances for smooth execution
• Liaisoning with the designers for clarifications. approvals and sign offs
• Submitting pricing proposals and production cost estimates
• Calculating the production costs and sharing this with the Manufacturing Head for execution to further deal with external/ internal vendors/ stakeholders
• Creating of the production plan. This exercise would be conducted in partnership with the Designers and the Business Head of the company
• Ensuring alignment on the production plan with concerned stakeholders in the manufacturing team
• Ensuring that execution is as per the launch plan
• Ordering fabric, ensuring its availability in house (as per schedule) and verifying the quantity received vis--vis the order
• Authorizing if the fabric can be used for manufacturing or not
• Setting up stringent and robust processes to ensure quality assurance of the raw materials (mainly fabric) at the source of printing /weaving
• Benchmarking the company's products, samples and accessories with others in the industry and submitting competitor analysis to the designers and Business Head

Desired Candidate Profile

• MBA/ Masters in Supply Chain/ Planning
• Prior experience as a Merchandising Head in the apparel sector
• 10+ years of relevant experience (preferable)
• Strong Planning skills
• Analytical aptitude
• Customer FIRST Mindset
• Excellent communication Skills
• Strong interpersonal Skills
• Adept at stakeholder management
• Technology Mindset
• Exposure to process automation
• People management ability
• Strong prioritization and organizing skills
• Ability to get work done through others
• Ability to multitask