Role Overview: The Customer Service Representative will manage all communications between customers and the brand across various channels. This is a critical and high-priority role that directly impacts brand reputation and customer satisfaction.
Key Responsibilities:
- Handle customer interactions via phone and email with a friendly, empathetic and professional approach.
- Provide prompt and clear responses to customer queries and concerns in accordance with brand guidelines and tonality.
- Suggest strategies and actions to be taken based on interactions with customers.
- Take leadership on all customer relationships and play a major role in creating a positive brand impression.
Requirements:
- Excellent people skills, customer-centric mindset and communication abilities with strong English and Hindi language skills.
- Strong observational and logical-reasoning skills with an entrepreneurial bent-of-mind.
- Proficiency in MS Word, Excel and other tools required for data management and prompt follow-up to customer queries.
- Personality, people and language skills are key. Prior experience in the hospitality industry is a plus, but not a prerequisite.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Role Description
This is a full-time on-site role located in Noida for a Logistics Sales Coordinator at First Connect Worldwide LLC. The Sales Coordinator will be responsible for sales coordination, customer service, communication, sales, and sales operations on a daily basis.
Qualifications
- Sales Coordination and Core Sales skills
- Strong customer service and communication abilities
- Experience in sales processes and International sales
- Excellent interpersonal and negotiation skills
- Good experience in ad tech sales.
- Ability to work effectively in a team environment.
- Knowledge of the logistics and the transportation industry is a plus
- Bachelor's degree in Business Administration or related field
C#
.NETJob Description:
Min 2 to 4 Years of experience in C# and ASP.NET, Web application development.
Knowledge about cloud programming or migration to cloud is preferred.
Mandatory skills:
- Proficient in Web Application development using ASP.NET, C# with .Net version 4.0/ 4.5.
- Experience with SQL Server or any other equivalent Database and know how to build efficient queries.
- Strong knowledge on jQuery, AJAX, JavaScript, HTML5, CSS3 and Bootstrap.
- Experience in debugging in multiple browsers.
- Strong understanding of object-oriented programming.
- Clear understanding of SVN or an equivalent VCS.
- Familiar with IIS and deploying code to Web Server.
- Should have excellent analytical and communication skills.
Responsibilities:
- Good hands on designing, coding, debugging, technical problem solving, and writing Unit Test cases, etc.
- Translate use cases into functional applications
- Design, build, and maintain efficient, reusable, and reliable C# code
- Ensure the best possible performance, quality, and responsiveness of applications
- Help maintain code quality
- Able to work well in a team setting
Academic Qualifications Required:
- B.E. / B.Tech. /MSC in Computer Science or IT./
M.C.A
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDBPosition Overview:
We are searching for an experienced Senior MERN Stack Developer to lead our development
efforts. Your expertise will drive the creation of cutting-edge web applications while
mentoring junior developers and contributing to technical strategy.
Key Responsibilities:
• Lead and participate in the architecture, design, and development of complex
applications.
• Mentor and guide junior developers, fostering skill development and growth.
• Collaborate with cross-functional teams to define technical roadmaps and strategies.
• Conduct code reviews and ensure adherence to coding standards and best practices.
• Stay updated with emerging technologies and advocate for their integration.
• Develop and maintain robust and scalable web applications using the MERN stack.
• Collaborate with front-end and back-end developers to define and implement
innovative solutions.
• Design and implement RESTful APIs for seamless integration between front-end and
back-end systems.
• Work closely with UI/UX designers to create responsive and visually appealing user
interfaces.
• Troubleshoot, debug and optimize code to ensure high performance and reliability.
• Implement security and data protection measures in line with industry best practices.
• Stay updated on emerging trends and technologies in web development.
Qualifications & Skills:
• Bachelor’s or Master’s degree in Computer Science or related field.
• Proven experience as a Senior MERN Stack Developer.
• Strong proficiency in React.js, Node.js, Express.js, and MongoDB.
• Strong proficiency in Typescript, JavaScript, HTML, and CSS.
• Familiarity with front-end frameworks like Bootstrap, Material-UI, etc.
• Experience with version control systems, such as Git.
• Knowledge of database design and management, including both SQL and NoSQL
databases.
• Leadership skills and the ability to guide and inspire a team.
• Excellent problem-solving abilities and a strategic mindset.
• Effective communication and collaboration skills.
• Knowledge of AWS and s3 cloud storage
Location: The position is based in Hyderabad.
Join us in revolutionizing education! If you are a passionate MERN Stack developer with a
vision for transforming education in line with NEP2020, we would love to hear from you. Apply
now and be part of an innovative team shaping the future of education.
Designation: Assistant Sales Manager (Inside sales)
Male/Female both can apply.
The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.
Responsibilities
Responsible for entire target-based Sales of Shinex Mosaics for your assigned region.
It will be a Back Office Sales Job. The person will have to call the Prospective Clients and finalize the order.
He/She will have to contact the Architects, Builders & Developers, Swimming Pool Contractors, and customers. To generate new leads while maintaining a relationship with existing clients. Will be responsible for the entire target-based sales for his assigned region. To provide complete information, guidance, and support to the clients hence enhancing the relationships.
Qualifications
- 2-5 years' quota carrying sales experience
- Experience and working knowledge of CRM systems
- Demonstrable track record of over-achieving quota
- Strong written and verbal communication skills
Office Location
Butibori Industrial Area, Nagpur. (AC Bus Facility for the staff is provided by the company)
Package (CTC)
INR 4-5 Lacs p.a. {Fixed + Variable} + Incentives.
What we are looking for?
A person who is passionate and enthusiastic about field sales and preferably has work experience in companies related to Building material, Architect segment, Interior Products, has worked in Glass Mosaic Industry, Ceramic Tiles Industry, Sanitary ware Industry, Paint Industry, Furniture Industry, Modular Kitchen Industry, Flooring.
response to market conditions. Support developing
the pricing strategy formulation to remain
competitive and enhance profitability. Analyze
competition and industry trend.
Develop pricing strategy across various product lines to position the products based on value and competitive
situation.
Develop Methodology for calculating List Price, Price Floor, Price ceiling for various product lines within various
market segments in relation to the value. Maintain corporate price list and periodically update appropriately
Develop tools for estimating cost for quotes for new products.
Transition the organization from cost plus pricing model to value pricing model
Develop value pricing model and implement it for all new products.
Define approval standards and processes
Perform financial evaluation to assess pricing action effectiveness
Lead the Price increase process/change management process for the organization. Work with sales, management,
and product managers to implement the Price changes into the market and to product
Business cases for new pricing proposals
Bespoke pricing proposals with authority matrix and compliance
Conduct training on pricing to sales teams
Propose new models and product features to improve gross margin and increase revenue
Conduct field research including competition analysis, industry analysis , trend tracking and develop Insights based
on inference
Develop a methodology to identify margin leakages and recommend approaches of improvement
Perform partnering with buyers, product managers and sales department to ensure integrated profit maximizing
approach to market
Analyse financial impact of price approach in view of overall history as well as profitability of customer
Performance Indicators
Top line revenue growth
Improved Margins
Average revenue per contract
Customer acquisition cost
Lifetime value
8 yrs overall experience with at least 3
years in a similar role
Graduation in a relevant stream
- In depth knowledge of pricing
strategies, processes, initiatives and
creating pricing process
documentation.
- Experience in SaaS pricing models
and Value based pricing
- Proficiency in Data Mining
- Good understanding of the business
model
- Numerical data
- Analytical mind with a strategic ability
- Strong attention to detail.
- Understanding of Financial Statements
- Excellent communication, negotiation
and stakeholder management skills
- Provide enterprise grade support to our clients over email and phone
- Address core technical queries related to the product
- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
- Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
- Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
- Create and maintain internal documentation repositories
- Triage incoming requests and enhance workflows to deal with incoming ticket volume
- Ensure speedy resolution of issues while maintaining high customer satisfaction
- Be a part of an elite Technical Support team
- Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
- Core markets include US, Europe and SE Asia.
- 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
- Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
- Knowledge of Zendesk and JIRA is a plus
- Excellent written and verbal communication skills
- Ability to explain complex concepts through clear and accurate writing
- People skills and having the gift of the gab to handle tricky situations
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Flexibility of working in rotational shifts
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
React.js
Javascript
Redux/Flux● Developing new user-facing features using React.js
● Building reusable components and front-end libraries for future use
● Translating designs and wireframes into high quality code
● Optimizing components for maximum performance across a vast array of web-capable devices
and browsers
Skills:
● Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
● Thorough understanding of React.js and its core principles
● Experience with popular React.js workflows (such as Flux or Redux)
● Familiarity with newer specifications of ECMAScript
● Experience with data structure libraries (e.g., Immutable.js)
● Knowledge of isomorphic React is a plus
● Familiarity with RESTful APIs
● Knowledge of modern authorization mechanisms, such as JSON Web Token
● Familiarity with modern front-end build pipelines and tools
● Ability to understand business requirements and translate them into technical requirements
● A knack for benchmarking and optimization
● Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
● Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
Java
PythonSoftware Engineer - II (Backend)
As a Software Engineer – II, you'll bring a good understanding of design and coding practices and apply these independently in development. In this role - you could expect to:
- Own the lifecycle of a feature from requirement analysis to deployment and post production processes
- Perform code reviews and support your team implement best practices
- Explore trade off's on module designs
- Continuously improve performance metrics of modules owned. Performs RCAs and deploys long term fixes.
- Implement initiatives that improve engineering efficiency and excellence
- Participate in the hiring and interview process for junior developers on your team
Required Skills
- Experience in B2B selling of Software & Cloud services
- Experience in selling to C-level executives
- Excellent communication & interpersonal skills
- Should be good with Microsoft / Google ( Word, Excel, Powerpoint )
- Should have excellent negotiation skills
- Should be able to use a good CRM tool like Hubspot
Responsibilities
- You will be part of the core sales team and will work with the directors
- Build relationships with prospective clients
- Analyse the market and establish competitive advantages
- Generate new leads and keep the existing leads warm
- Create & maintain sales pipeline
- Create proposals & close the deals
- Oversee the sales process to attract new clients.
- Work with senior team members to identify and manage risks.
- Maintain fruitful relationships with clients and address their needs effectively.
- Research and identify new market opportunities.
- Prepare and deliver pitches to potential investors.
- Foster a collaborative environment within the organization
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon