customer support executive

. Power BI Developer

Job Id: QX005

About Us:

The QX Impact was launched with a mission to make A.I accessible and affordable and deliver AI Products/Solutions at scale for the enterprises by bringing the power of Data, AI, and Engineering to drive digital transformation. We believe without insights; businesses will continue to face challenges to better understand their customers and even lose them. Secondly, without insights businesses won't’ be able to deliver differentiated products/services; and finally, without insights, businesses can’t achieve a new level of “Operational Excellence” is crucial to remain competitive, meeting rising customer expectations, expanding markets, and digitalization.

Job Summary:

We are seeking a creative, collaborative, adaptable Power BI Developer to join our agile team of highly skilled data scientists, data engineers, and UX developers. The Data Visualization Specialist is responsible for turning abstract information from data analyses into appealing and understandable visualizations that improve business insights from the results of the analyses. He or she is a creative thinker who understands user interface design and applies visualizations skills such as user experience design, data visualization, and graphical design. The individual in this role understands how information is turned into knowledge and how this knowledge supports and enables key business processes.

Key Responsibilities:

·       Design and Develop visualizations to manipulate complex datasets in simple, intuitive, interactive formats

·       Develop data visualization techniques in developing business analytics and semantic data access requirements

·       Translate business analytics needs into data visualization requirements, typically via iterative/agile prototyping

·       Work closely with data engineers and data scientists to optimally design and implement semantic data consumption within data visualization environments

• Convert data into business insights using advanced visualization techniques to help with data-driven decision making and management reporting
• Should have the ability to interact with customers, interpret business requirements and design documents
• Should be able to blend, manipulate & transform data to create powerful/Interactive dashboards
• Should have experience in admin activities like publishing, adding users, creation of subscriptions and deployment
• Knowledge of databases, warehouses, business intelligence systems, Hadoop, Python, and other data analysis tools is good to have

·       Should have the ability to write Advanced SQL queries & stored procedures, a strong understanding of relational and dimensional data models

Must Have:

·       Bachelor’s degree (preferably in Computer Science, Mathematics, or a related technical discipline) or equivalent combination of education and experience.

·       5+ years of hands-on experience in designing and developing visualizations in Power BI.

·       3–4 years of experience with self-service BI tools (preferably Power BI).

·       Strong knowledge and experience in SQL with solid understanding of relational databases and normalization.

·       Proficiency in writing DAX queries in Power BI Desktop.

·       Ability to implement row-level security and application security layer models in Power BI.

·       Expertise in advanced-level calculations on datasets.

·       5+ years of experience in data preparation, data gateways, and data warehousing projects.

·       Technical expertise in data modeling, data mart design, and data extraction from multiple sources.

·       Strong knowledge of prototyping, designing, and requirement analysis.

·       Excellent analytical, written, and oral communication skills.

·       High attention to detail.

Good-to-Have:

·       Experience with cloud and big data platforms (AWS, Azure, SQL Server, Data Warehouse, Azure Data Warehousing, Databricks, Big Data).

·       Experience with Tableau (developing dashboards, administration, and architecture).

·       Broader BI exposure beyond Power BI.

Competencies:

·       Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.

·       Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

·       Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

·       Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

• Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Why Join Us?

• Be part of a collaborative and agile team driving cutting-edge AI and data engineering solutions.
• Work on impactful projects that make a difference across industries.
• Opportunities for professional growth and continuous learning.
• Competitive salary and benefits package.

Application Details

Ready to make an impact? Apply today and become part of the QX Impact team!

Job Description for Sales Engineer Bangalore

1) Assist senior sales engineers in technical presentations and proposals.

2) Understand client requirements and suggest appropriate solutions.

3) Support in pre-sales activities, product demos, and client meetings.

4) Generate leads and help in achieving sales targets identify, develop, and manage new business

opportunities in assigned territories or accounts.

6) Prepare and deliver technical presentations, proposals, and quotations.

7) Coordinate with internal departments (Design, Production) to ensure smooth order execution.

8) Negotiate terms and close sales to achieve targets.

9) Provide post-sales support and ensure customer satisfaction.

10)Conduct market analysis and competitor activity tracking to identify trends and opportunities.

11) Maintain CRM records and regular reporting of sales activities and forecasts.

Skills Required:

1) Strong communication and interpersonal skills.

2) Negotiation and persuasion skills

3) Basic technical understanding of products (engineering/industrial/products knowledge)

4) Client handling and CRM tools knowledge

Job Description:

An Assistant Engineer works as part of an engineering team to support various aspects of production, design, quality control, and maintenance. They are involved in project planning, process improvement, equipment maintenance, and troubleshooting. The role also includes monitoring safety regulations, analyzing test results, and ensuring compliance with industry standards.

Key Responsibilities:

1. Technical Support & Project Assistance

• Assist senior engineers in project design, execution, and troubleshooting.
• Conduct research, collect data, and prepare technical reports.
• Participate in product development and testing processes.

1. Production & Process Optimization

• Monitor production activities and ensure smooth operation.
• Identify inefficiencies and propose process improvements.
• Coordinate with production teams to maintain workflow efficiency.

1. Quality Control & Assurance

• Conduct quality checks and inspections of materials, components, and finished products.
• Ensure products meet industry and regulatory standards.
• Assist in root cause analysis and corrective action implementation.

1. Equipment Maintenance & Safety Compliance

• Ensure machines and tools are properly maintained.
• Follow safety protocols and assist in risk assessment.
• Train workers on the safe operation of equipment.

1. Documentation & Reporting

• Maintain records of production, quality tests, and project progress.
• Prepare reports for senior engineers and management.
• Assist in preparing SOPs (Standard Operating Procedures).

Job Description: Senior Product Manager

Location: Mumbai

WHO WE ARE

TIFIN @ Work is dedicated to providing personalized financial and benefits guidance to employees. As the first holistic, AI-powered conversational platform for financial wellness, we empower individuals to achieve their financial goals in partnership with their workplace plan advisors.

OUR VALUES: Go with your GUT

• Grow at the Edge: We embrace personal growth by stepping out of our comfort zones to discover our genius zones, driven by self-awareness and integrity. No excuses.
• Understanding through Listening and Speaking the Truth: Transparency, radical candor, and authenticity define our communication. We challenge ideas, but once decisions are made, we commit fully.
• I Win for Teamwin: We operate within our genius zones, taking ownership of our work and inspiring our team with energy and attitude to win together.

WHAT YOU'LL BE DOING

Dealing with Ambiguity & Entrepreneurial Approach:

• Navigate the challenges of building a new product by responding quickly to customer needs, pivoting strategies, prototyping, and driving product-market fit.
• Embrace feedback, course-correct as needed, and build consensus across stakeholders.

Stakeholder Management:

• Collaborate with investors and founders to shape the company’s technology roadmap and redefine the business with a clear vision of the market landscape.

Product Ownership:

• Lead the product strategy, design, and development of mobile and web-based SaaS products.
• Drive product development with Agile methodologies, focusing on customer needs and competitive differentiation.

Technical Expertise:

• Leverage your engineering background to deliver high-quality trading platform products in competitive markets.
• Apply deep knowledge of web systems architecture, design, and development to build scalable and robust solutions.

Execution & Leadership:

• Thrive in a startup environment with a hands-on, proactive approach to execution.
• Demonstrate passion for technology and the ability to inspire and lead teams toward successful outcomes.

THE ROLE

• This position will report to Country Manager

WHAT WE’RE LOOKING FOR

• Proven success in bringing innovative SaaS products to market.
• Strong entrepreneurial mindset with a bias for action.
• Exceptional ability to manage stakeholders and drive consensus.
• Expertise in Agile software development methodologies.

COMPENSATION AND BENEFITS

• Competitive salary, discretionary annual bonus, and ESOP.
• Medical insurance.
• Flexible PTO policy and company-paid holidays.
• Access to our Chief Mindfulness Officer for mindfulness events and 1:1 personal coaching.

Note on Location:

While we have team centers in Boulder, New York City, San Francisco, Charlotte, and this role is based out of Bangalore

TIFIN is an equal-opportunity workplace, and we value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to any discrimination.

French Language Expert- B2.2 Level- Who Can Join Immediately

Experience: Freshers to 2 Years

Location: Pune

Education: Must be graduate

Certification: B2.2 (Mandatory)

Process Type: Non-Voice

Looking candidates from Goethe University

Key Skills:

• Good Knowledge of French Language and English Language. Should be able to read, write and converse in French.
• Good typing skill is an added advantage

Eligibility - Any Graduate or Postgraduate with experience or experience in data entry processes and preferably related to French language.

B2.2 or above certified candidates only

Purpose of the role

The UX Architect will be directly involved in designing a user and will be responsible for a meaningful presentation of information and organizational structure on the website from the user’s perspective. The candidate will conceptualise the layout and functionality contained within interactive interfaces of websites and will be responsible for optimizing the usability of the website applications to allow various user roles to accomplish their objectives in a manner that results in the best possible user experience.

Profile – Roles and Responsibilities

 Areas of Responsibility & brief description

Responsibility Level

1. Demonstrate effective management of shifting priorities, delivering thorough work products and meeting project deadlines.
2. Working on information visualization, including information architecture, user flow/interaction modelling, node-based and tagged taxonomy development and other information-related frameworks and methodologies.
3. Developing low to medium-fidelity wireframes and interactive prototypes, augmented as necessary with clear annotations of UI control behaviour, to hand off to front and back-end development and quality assurance teams.
4. Develop, extend and apply detailed user interface specifications, UI pattern libraries, reusable GUI components, content inventories, and design guidelines for ecommerce websites, delivered in Agile software development cycles.
5. Employ a variety of user-centered iterative design methodologies and objective evaluation techniques. 
6. Work with a variety of rapid prototyping and visualization tools including HTML, CSS and JavaScript. 
7. As needed, lead the translation of business requirements into simple, highly usable, and compelling interface layouts; defining how the user interacts with site functionality
8. Articulate the research findings and UX strategy in clear and actionable design artifacts, including personas, user journeys, screen flows, wireframes and prototypes. 
9. Judicious use of natural resources
10. Shall adhere to the environment health and safety policy/objectives and guidelines of the organization.

Full

Indicative KRA’s/Budgetary and Revenue Responsibilities

1. Common KRAs – Finance goal, Employee and Customer satisfaction
2. Assisting with research and introduction of value-added services
3. Ensure successful implementation of projects
4. Ensure compliance with Bourntec

Key Interactions within and outside of Bourntec

External

Internal

1. Customers
2. Senior stakeholders and managers
3. Product team  
4. Operations

Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude)

     Bourntec operations

Education: As per comp requirements

Experience:   

• 8+ years related work experience. UX research experience must include an established, heavily trafficked, consumer facing website or equivalent combination of education and experience.
• Possesses broad expertise in end-user data collection involving complex web and mobile software applications.
• Strong user experience research foundation and flexible approach
• Proven ability to be a contributing member of a cross-functional team and inspire team confidence in and respect for the contributions of research and focused design to enhance user experience.
• Demonstrated ability to effectively partner with and communicate to stakeholders, designers, product managers and engineering development team members.

Knowledge & Key Skills:

• Extensive portfolio that includes examples of leading strategic research and design with significant business outcomes, creation of long-term research plans, and a demonstrated proficiency with interaction design.

Competencies/Personal Attributes

Behavioural Competencies

Entrepreneurship

Functional Competencies

1. Quality & Service Orientation
2. Enterprise Architecture
3. Teamwork & Collaboration
4. Service Management
5. Diversity Sensitivity
6. System Integration
7. Personal & Professional Development
8. Solutioning
9. Delivering Results
10. Communication
11. Networking
12. Leadership

 Additional Requirements 

• Ability to travel 20-30% of the time.
• Ability to communicate with team members, partners, stakeholders, and the internal and external technical community.

Ability to create output artifacts in the form of documentation, slide decks, and programming code.  

Our Company:

Bourntec Solutions, Inc. is a trusted company across four continents as a Global IT Consulting and Technology partner for its clients. Bourntec offers exceptional customer outcomes and collaborative knowledge and experience of over 400 employees worldwide. Bourntec helps its clients to solve toughest challenges in their markets by harnessing the power of emerging technologies; or deliver outstanding business value through cloud adoptions, digital transformations, or technology innovations.

Bourntec prepares its talent for the next wave of technologies, providing access to industry expertise across the full suite of applications. Our technology towers portfolio includes Digital Practice viz. standard opensource technologies, MS dotnet, blockchain, Devops etc., Enterprise Applications viz. Oracle, MS Dynamics, Salesforce and Cloud Migration and modernisation solutions in AWS, Azure etc., Data, Analytics & Applied AI, solution expertise. 

Headquartered in Schaumburg, Illinois, we operate in North America, Middle East, Europe and Indian subcontinent. India operations are headquartered in Hyderabad, and we have two offshore delivery centres in Kochi & Bhubaneswar. Diversity & Inclusivity is imbibed in Bourntec’s value system of “Respecting each other” and we practise Equal Opportunity Employment.

Share your view on the below questions, It will be easy for us to understand their thinking process

1. Which UX Framework you use in your design process?
2. How you design the Information Architecture for project ?
3. Describe your design process?
4. Do you think UX architect should know basics of coding? why?25

Our client is a premier web design and software solutions company based out of Delhi, Florida and California. They are a creative, young and dynamic organisation that provides superior quality solutions like web design and development, mobile app development on various platforms, cloud apps and Ecommerce web solutions. They have clients across US, Canada, UK, and Australia, who receive market ready and saleable apps.

What you need to have:

Do you want to work in a flexible fast-growing cyber security start up based out of Mumbai? Are you hungry for sales and want to join a vibrant and high-energy cyber security start up?

Assertion is a B2B cloud-based cyber security software company. We secure collaboration applications like Teams, Zoom, etc. – protecting customers from Data leaks, Breaches, Toll frauds and Security holes.

Roles and Responsibilities:

1. You will be a subject matter expert on our products and be responsible in enabling our partner associates to deliver services built around our products.
2. You will work closely with our R&D team and be a customer advocate by evaluating the product for market acceptance and providing your inputs.
3. Your responsibilities will include demonstrating our products, training the partner associates on how to use our products and help them build a services practice.
4. Organizing, Training, planning & delivering compelling proof of our Security Product demonstrations and its Remediation services to our partners in the US and UK markets.
5. Assist the Sales team for meeting their targets by robust Training and hand holding them through the Channel.
6. To be a customer advocate in ensuring that the Channel is equipped completely in meeting our Sales Targets.

Mandatory skills:

• Superb written and spoken English communication skills.
• You need to be a subject matter (domain) expert on Collaboration products like SBCs, Avaya, Cisco and Microsoft products.
• Prior experience as a pre-sales engineer with Avaya, Cisco, Audiocodes, Oracle (ACME), Ribbon or one of its partners.
• To ask the right questions, time bound and attention to detail.
• Skilled at Power point and other Training modules.

Good to have: 

• Cyber security domain knowledge. 
• Needs to be a keen listener and empathetic to the concerns of the Channel Team.

Reporting to the founder, you will be expected to develop, deploy and oversee the execution of the tech strategy, product road-map and operations to ensure alignment with our businesses goals as we grow and scale. You will play a key part in the organisation's success, taking the current MVP and developing it further to move the company through to early stage funding and into profit.

Quesst's is built using React.js [Frontend], Node.js [Backend], PostgreSQL [DB], Amazon EC2 [Application Hosting], Amazon S3 [Media Storage Service], and Amazon SES [Email Sending Service]. You will be responsible for implementing full-stack features and collaborate with other team members to plan each sprint. You’ll be working across the entire system architecture and be responsible for designing, implementing and maintaining restful APIs, micro-services and databases.