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customer support executive
Nature Origin
customer support executive
Nature Origin's logo

customer support executive

at Nature Origin

Agency job
1 - 6 yrs
₹4L - ₹10L / yr
Jaipur
Skills
Customer Service
Customer Relationship Management (CRM)

Role Overview: The Customer Service Representative will manage all communications between customers and the brand across various channels. This is a critical and high-priority role that directly impacts brand reputation and customer satisfaction.

Key Responsibilities:

  • Handle customer interactions via phone and email with a friendly, empathetic and professional approach.
  • Provide prompt and clear responses to customer queries and concerns in accordance with brand guidelines and tonality.
  • Suggest strategies and actions to be taken based on interactions with customers.
  • Take leadership on all customer relationships and play a major role in creating a positive brand impression.

Requirements:

  • Excellent people skills, customer-centric mindset and communication abilities with strong English and Hindi language skills.
  • Strong observational and logical-reasoning skills with an entrepreneurial bent-of-mind.
  • Proficiency in MS Word, Excel and other tools required for data management and prompt follow-up to customer queries.
  • Personality, people and language skills are key. Prior experience in the hospitality industry is a plus, but not a prerequisite.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma

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