customer support executive

• Minimum 4+ years of years

• Experience in designing, developing, and maintain backend services using C# 12 and .NET 8 or .NET 9

• Experience in building and operating cloud native and serverless applications on AWS

• Experience in developing and integrating services using AWS lambda, API Gateway , dynamo DB, Eventbridge, CloudWatch, SQS, SNS, Kinesis, Secret Manager, S3 storage, server architectural models etc.

Experience in integrating services using AWS SDK

• Should be cognizant of the OMS paradigms including Inventory Management, Inventory publish, supply feed processing, control mechanisms, ATP publish, Order Orchestration, workflow set up and customizations, integrations with tax, AVS, payment engines, sourcing algorithms and managing reservations with back orders, schedule mechanisms, flash sales management etc.

• Should have a decent End to End knowledge of various Commerce subsystems which include Storefront, Core Commerce back end, Post Purchase processing, OMS, Store / Warehouse Management processes, Supply Chain and Logistic processes. This is to ascertain candidates knowhow on the overall Retail landscape of any customer.

• Strong knowledge in Querying in Oracle DB and SQL Server

• Able to read, write and manage PLSQL procedures in oracle.

• Strong debugging, performance tuning and problem solving skills

• Experience with event driven and micro services architectures

Overview:

Join our team at YoHo Design as a Sales Associate and play a pivotal role in driving sales growth and enhancing customer satisfaction. As a Sales Associate, you will be responsible for providing exceptional service to clients, assisting them in selecting products and services that meet their interior design needs, and contributing to the overall success of our firm.

Key Responsibilities:

1. Customer Service: Provide exemplary customer service by greeting clients, assessing their needs, and guiding them through the selection process.

2. Product Knowledge: Develop a deep understanding of our products and services, including furniture, accessories, lighting, and design consultation services.

3. Sales Generation: Actively engage with clients to identify opportunities for sales, upselling, and cross-selling of products and services.

4. Consultative Selling: Utilize your knowledge of interior design principles to offer personalized recommendations and design solutions to clients.

5. Relationship Building: Build and maintain strong relationships with clients to foster repeat business and referrals.

6. Order Management: Assist clients with placing orders, processing payments, and coordinating delivery and installation.

7. Merchandising: Maintain a clean and organized showroom environment, ensuring that products are properly displayed and inventory levels are monitored.

8. Administrative Tasks: Perform various administrative duties, such as maintaining client records, generating sales reports, and responding to inquiries via phone, email, or in person.

9. Collaboration: Work closely with other team members, including designers, project managers, and administrative staff, to ensure a seamless customer experience.

10. Continuous Learning: Stay updated on industry trends, product developments, and best practices in interior design and sales techniques.

Must Have:

* Previous experience in retail sales, preferably within the interior design industry.

* Strong interpersonal and communication skills, with the ability to engage effectively with clients and colleagues.

* Passion for interior design and a keen eye for aesthetics.

* Proven track record of meeting or exceeding sales targets.

* Ability to multitask and prioritize tasks in a fast-paced environment.

* Proficiency in using computer software and point-of-sale systems.

* Flexibility to work weekends and evenings as needed.

* Complete Sales background with 2 years experience

Education:

Bachelor’s degree in interior design, marketing, business administration, or a related field preferred.

Department : Sales / EduTech

Experience in Sales (Solution Sales) B2B, Institutional & Corporate 

Min 2-4 Years in EdTech and Overall 6 - 10 Years

Education - B.Tech/B.Com /B.SC/MBA

Role: Individual Contribution

Responsibilities:

• In Depth understanding of the company’s product & integrated solution and its impact on student learning.
• Creation of Sales pipeline & lead generation.
• Understanding the school owner persona and requirement to pitch the appropriate solution matching their need.
• To conduct Product demo and academic discussions with schools.
• Negotiate contracts and close agreements to maximize win-win for successful partnerships to the company’s mission and handover to the Key Account team.
• Maintain the CRM with timely and accurate information.
• Support the KAM team in transition from sign up till operationalisation.
• Support marketing for lead generation campaigns.
• Maintain strong industry knowledge which includes but not limited to competitive offerings & customer aspirations (School Owners, Teachers, Parent, Students).
• Adherence to the sales process

Requirements:
Should be amongst the Top quartile performers & have been formally recognised.

Excellent Communication & Presentations, account risk analysis, negotiation and collaboration skills. 

Locations :-

• Have architected /designed at least 2-3 systems/products of enterprise scale from scratch.
• Have banking and Financial service background and preferably worked in Mobile/Digital platform design and development. Payments /OLTP preferred.
• Should have experience of 20+ years with J2ee, REST, Microservice, API, Messaging, Encryption, security, NLP, ML background.
• Have 7+yrs of experience in Architecture field, designing and end to end not from consulting Architecture.
• Responsible for design, architecture, and delivery of a feature or component/product with the highest quality with high-level directions from architects
• Driving innovations in the platform constantly & remaining ahead of the curve
• Development and testing of features/functions delivered via applications and services.
• Prototype ideas quickly using cutting edge technologies.
• Collaborating with peers and Architects both within their team and across the organization to deliver end-to-end products & features
• Working with product managers using agile methodologies to deliver high quality solutions on time
• Provide functional, design, and code reviews in related areas of expertise with-in team and cross-team.
• Working with operations teams to ensure your applications and services are highly available and reliable
• Mentoring junior engineers in the team both in the technical as well as on the product side
• Define and devise processes, tools and methodologies to achieve excellence in software development, testing and deployment, and in the management of the Centre.
• Good experience in working with any of the programming languages like PHP, Python, Django, Golang, Java, C++
• Experience developing applications that use high volume of data along with experience building applications on top of RESTful APIs.
• Solid knowledge of JAVA, J2EE, data stream, processing, big data etc.
• Comfortable with writing unit tests using JUnit
• Worked with Git and are comfortable with Merge/Rebase concepts.
• Worked with tools such as Eclipse, WebStorm, Ant, Maven, Jenkins, Sonar, JSLint, Grunt and App Servers such as Tomcat, Jboss.
• Solid knowledge of algorithms, design patterns, and componentization approaches.
• Experience and knowledge of open source software, frameworks and broader cutting-edge technologies.
• Experience in software design patterns, problem solving and troubleshooting skills.
• Ability to determine impact of architectural solutions and recommendations.
• Must have experience in justification of technology solutions to business leaders.
• Experience in refactoring existing codebase and in understanding existing implementations to decide to refactor or rewrite.
• Know how to identify Performance bottlenecks and use good coding patterns to avoid them in the first place.
• Have strong attention to detail.
• Ability to operate effectively both independently as well and within a team using Agile methodology.
• Proven problem-solving and interpersonal communication skills.
• Knowledge of payment domain will be an added advantage

Qualifications

• BE/BTech/ME/MTech in EE/CS or an equivalent qualification.
• 20+yrs of Experience.
• Minimum 12+years of hands on Java programming experience.