customer support executive

Roles & Responsibilities

This role will be based in our brand new Hyderabad office. Join us in India’s beautiful “City of Pearls” and bring your ambition to life.

We are looking for an experienced iOS engineer who is passionate about building modern, scalable applications for iOS and tvOS, and will take ownership of the full product feature cycle from design to delivery.

Your Team

The R&D group is building and delivering the enablement platform for the current and next generation of media experiences in the fields of personalization, content interaction, and social interaction, all of which are at the core of DAZN's value proposition.

Key parts of the workflow are ingestion, transcoding of various video and audio live/VOD assets, personalized processing, and distribution across the world to end-users, while allowing collaboration among users, all in real-time. This group is taking full responsibility for providing end-to-end social interaction functionalities on multiple platforms including web, smart TVs, iOS, Android, PlayStation, and Xbox. 

As our new Senior iOS Engineer, you’ll have the opportunity to:

• Designing and developing our cutting-edge products, delivered to millions of sports fans around the world.
• Be an essential part of a team working in a fast B2C paste product delivery pipeline.
• Work with the most talented individual on features that cross platforms, languages, and protocols to deliver social engagement to sports fans.
• Learn from the best in the field, and teach others.
• Own the full product feature cycle from being a part of the product brainstorming through all dev cycles and up to take the responsibility for the feature when rolled to production.

You’ll be set up for success if you have:

• B.Sc. in Computer Science or equivalent.
• At least 4 years of experience in Apple Swift/Obj-C development.
• Senior-level understanding of design patterns and architectures.
• A verse in 3rd party frameworks and solutions.
• Senior-level understanding of server-client fundamentals.
• Senior-level understanding of multithreading.
• Experience with UI Kit
• Experience with RxSwift development.
• Experience in writing unit tests.
• Strong analytical skills.
• Can-do attitude!

Even better if you have:

• Experience in writing automation tests.
• Continuous integration tools and practices.
• Familiarity with agile software development.
• Experienced with low-level systems in C/C++.
• Experienced with OpenGL, high-performance rendering, mobile device, digital AV, video and audio codecs, and media players.
• Experience with RxSwift development.
• Experienced with working on networking technology and approaches, e.g. client-server, peer-to-peer, writing network code using TCP/IP and UDP stacks and networking concepts.(routing, congestion, datagrams vs. streams)
• Experienced with RT web technologies: WebSockets, WebRTC.

Operations Executive – Roles and Responsibilities

Objective:

To manage and support the day-to-day operations related to training delivery, ensuring sessions are executed smoothly, stakeholders are aligned, and operational data is accurately maintained.

🔧 Core Responsibilities

1. Training Session Coordination

Responsibilities:

• Coordinate and execute training sessions as per schedules.
• Ensure trainers and learners have all necessary information and access.
• Prepare training kits, tools, and digital resources.

Key Tasks:

• Send session invites and joining links (Zoom/MS Teams).
• Share pre-training materials with participants.
• Monitor live sessions and assist with technical support if needed.

2. Trainer & Client Communication

Responsibilities:

• Act as a liaison between trainers, learners, and internal teams.
• Ensure smooth communication before, during, and after training sessions.
• Address basic queries and escalate issues where needed.

Key Tasks:

• Confirm trainer availability and session readiness.
• Communicate session changes, delays, or cancellations.
• Collect trainer session feedback and pass it to QA or management.

3. Data Entry & Reporting

Responsibilities:

• Maintain accurate records of sessions, trainers, attendance, and client feedback.
• Assist in preparing performance, delivery, and utilization reports.
• Ensure real-time updates to CRM, LMS, and other internal tools.

Key Tasks:

• Update trackers (Google Sheets/Excel) after each session.
• Log trainer invoices, session feedback, and issue tickets.
• Support weekly and monthly reporting tasks.

4. Operational Support Activities

Responsibilities:

• Support the broader operations team with document prep, session audits, and internal coordination.
• Help troubleshoot last-minute issues related to tech, scheduling, or trainer no-shows.
• Coordinate across teams (sales, finance, sourcing) to close operational loops.

Key Tasks:

• Help prepare certificates of completion for learners.
• Follow up on trainer documents for finance team (for payout processing).
• Update session timelines or calendars as per changes.

5. Quality & Compliance Assistance

Responsibilities:

• Ensure sessions meet delivery quality benchmarks.
• Follow checklists and SOPs for session execution.
• Support compliance documentation for certified programs (e.g., PMI, ITIL, Scrum).

Key Tasks:

• Track feedback scores and session satisfaction ratings.
• Help review recordings or reports for quality assurance teams.
• Flag non-compliance issues to senior operations members.

🧠 Required Skills:

• Strong communication & interpersonal skills
• Basic knowledge of CRM/LMS tools and Google Workspace
• Attention to detail and time management
• Team-player with multitasking ability
• Willingness to work flexible hours across global time zones

Tech stack : Java, Angular JS, Mongo DB, Express JS, Node JS, HTML 5, CSS

Candidates serving notice period & immediately available can apply, should join within 20 days.

QA Automation with Cypress

PRIMARY PURPOSE

An automation engineer delivers automated solutions for software processes. As an automation engineer, the individual will work closely with development and product teams to help discover and eliminate problems by gathering requirements and implementing process automation. Sometimes this will include software, but other times you might be asked to automate service or business processes.

An automation engineer is responsible for the following

· Identify opportunities for automation within software processes.

· Plan, create and manage the overall quality planning strategy.

· Design and execute QA tests using scripts that automatically test functionality.

· Run tests for databases, systems, networks, applications and software.

· Identify bugs and quality issues in development, service or business processes.

· Install applications and databases relevant to automation.

· Collaborate with development/product teams to understand how automation can improve workflow.

· Gather requirements from clients, customers or end-users to develop the best automation solutions. A detailed understanding of modern SDLC frameworks is required as is the ability to work in an Agile environment.  

  Experience

 · 5+ years’ of relevant experience

· Proven track record in a software quality assurance role.

· Demonstrable strong software test automation experience at unit, integration and system level.

· Experience with automated testing tools, BDD, end-user testing.

· Experience with leading test plan design and strategy.

· Experience working in Agile process and result-oriented culture.

· Strong experience working on Linux-based systems.

· Experience within CI/CD, DevOps and TDD based environments;

 Required Skills

· Solid experience with test automation scripting and tools PHP Unit, Jest, Selenium, Postman, Mocha, Chrome Driver, Cypress

· HTML5, CSS, JavaScript

· Strong SQL, MySQL, knowledge.

· JIRA product suite, Git/Bitbucket, Confluence.

· Experience working on Linux-based systems.

· Experience with private cloud as well as public clouds such as including Amazon AWS, Microsoft Azure and Google Cloud Platform

· Experience with Amazon AWS, EC2, S3, ACL, EC2, Route53, CloudWatch, security/ ACL

· Mobile development experience

· Any exposure to PHP frameworks Laravel, Zend, Symfony will be a value add.

· Interest or exposure to Blockchain technology is beneficial.

 · Keen eye for detail and a commitment to excellence.

· Be willing to help your teammates, share your knowledge with them, and learn from them.

· Be open to receiving constructive feedback and turning it into process improvements.

· Creativity, motivation and strong communication.

· Effective time management skills for handling multiple tasks as per business priorities and goals.

· Superior written and oral communication skills.

· Superior interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

· Strong documentation skills. Technical Skills

• Producing concepts for layouts and developing these concepts based on feedback given
• Executing visual design stages from concept to final hand-off to engineers
• Finishing designs to a highly detailed, professional-level (p.s. keeping the design system guidelines intact)
• Creating wireframes when required (complete with annotation) for developers to implement
• Working with developers to communicate specs, ensuring correct implementation and working through any problems encountered
• Designing web, mobile and tablet friendly applications

Desired Candidate Profile

• 3-5yrs of experience and proven track record
• Strong portfolio to be presented and defended during the interview
• Experience using tools such as Photoshop, Sketch, Illustrator, InVision, Figma
• A proactive mindset with ability to communicate designs and new ideas in a logical and pragmatic manner
• A good listener and facilitator who knows how to facilitate constructive design discussions
• Open mind for criticism and harsh feedback as and when required
• Understanding of basic front-end languages like HTML5, CSS3 will be a plus (not a requirement)
• Experience working in agile teams, with developers and Product Managers    

We are looking for a can do it attitude, and the ability to deliver with high velocity and high-quality at the same time. 

This person MUST have: 

- BE Computer Science, MCA or equivalent. 

- Experience testing IOT devices managed by cloud. 

- Manual testing experience and a desire to learn and work with the latest technologies. Web, Cloud and Mobile App testing. 

- Develop test plans, cases, and scripts; schedule and execute test cycles; contribute to testability & quality of software. 

- Reports all defects accurately; facilitate problem tracking and successful resolution; assess and communicate various risks involved and provide necessary assistance to engineers and stakeholders. 

- Basic knowledge of automation know-how [ API automation, Python] - Test to fail mindset, Solid test strategy experience, well versed with QA processes. - Hands on experience on Performance test angle. 

Experience: 

- Min 1 year experience 

- Not more than 10 year experience. 

Location 

- Remotely, anywhere in India 

Timings:

- 40 hours a week (9 PM IST to 2 AM IST(10 hours in your suitable time) , Monday to Saturday). 

Position: 

- Full time/Direct 

- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc. 

- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period. 

SEAMEDU- ACADEMIC ADVISOR

Company Name, Profile, Work Culture: Seamless Education and Services Pvt. Ltd (SEAS)

Seamedu - School of Pro Expressionism a full fledge media school producing world class talent in Media & Entertainment (M & E) fields of Film Making, Animation, Game Design & Development, Visual Effects, Sound Engineering, Photography, and Broadcast Journalism. Seamedu is an institution that nurtures the creativity of the students. Seamedu has been awarded by the Government of Maharashtra in IT & IT related Fields-Multi - media/ Entertainment/ Game. Seamedu also has campuses in Bangalore, Mumbai & Chandigarh. To know more about us, please visit – http://www.seamedu.com/">www.seamedu.com.

Job Description:

Business Development

1. Handling fresh enquiries via phone call, email, walk-ins and assisting with their educational goals.
2. Provide academic advising and guidance to prospective lead, students from the point of enquiry to enrolment.
3. Adhere to defined outreach timelines accurately and consistently; responding to student outreach within a 24-48 hour window.
4. Follow up calls/emails to the prospective students
5. Updating CRM effectively and adhering to admission process.
6. Achieve Admission goals for programs
7. Submit daily activity report to immediate superior
8. Provide presales input in terms of collecting target audience database, managing mailers/e-mailers campaign etc.
9. Analysis of earlier marketing data to support fresh marketing plans

Student Relations

1. Attendance Management
2. Student Relations & Grievance Handling
3. External Visits & Events Coordination

    Specific Skill Set :

• Professional experience in achieving admissions for academic program.
• Familiarity with higher education and online learning environments.
• Target oriented and focused
• Good communicator (both oral and written) in English and coordination skills
• Well versed with all tools of MS office
• Self-motivated, initiator and results-oriented
• Should demonstrate positive attitude, high motivation and interpersonal skills

Minimum/Maximum/ Work Experience Required: 1 to 5 years

Location(s) of Job: Pune

Minimum Education Requirements: Graduate in any stream with relevant experience

No of rounds of Interviews: 3

Work Timings : 9:30 am to 6:30 pm

Languages : English, Hindi

 Any other skill set:

• Enjoys working with people of all ages, from youth to parents and college staff
• Efficiently organized, with the ability to maintain detailed records
• Time management and follow-up skills

• Work as part of a small team to build React Native Application for android and IOS
• Architect, build, and maintain excellent React Native applications with clean code.
• Implement pixel perfect UI's that match designs.
• Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
• Integrate third-party API's.
• Write unit and integration tests
• Work as part of a small team, which will include other React Native developers, a project manager, QA professional, and a designer.