Role Overview: The Customer Service Representative will manage all communications between customers and the brand across various channels. This is a critical and high-priority role that directly impacts brand reputation and customer satisfaction.
Key Responsibilities:
- Handle customer interactions via phone and email with a friendly, empathetic and professional approach.
- Provide prompt and clear responses to customer queries and concerns in accordance with brand guidelines and tonality.
- Suggest strategies and actions to be taken based on interactions with customers.
- Take leadership on all customer relationships and play a major role in creating a positive brand impression.
Requirements:
- Excellent people skills, customer-centric mindset and communication abilities with strong English and Hindi language skills.
- Strong observational and logical-reasoning skills with an entrepreneurial bent-of-mind.
- Proficiency in MS Word, Excel and other tools required for data management and prompt follow-up to customer queries.
- Personality, people and language skills are key. Prior experience in the hospitality industry is a plus, but not a prerequisite.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Javascript
Angular (2+)
React.js
AngularJS (1.x)
Vue.jsOpportunity Summary
We are looking for an enthusiastic engineer with experience building Salesforce AppExchange apps to lead the development of Salesforce connectors for our marketing technology products.
What would you do?
· Collaborate with stakeholders in establishing application requirements, determining features, creating customer-friendly solutions, and determining support needs and performance requirements.
· Plan, design, develop, test, and deploy software to satisfy these requirements.
· Work according to the agile programming application development methodology adhered to including test-first, iterative development, and continuous re-prioritization.
· Support the maintenance of our hosted technology solutions.
· Work with other team members in accomplishing group objectives and participating in code reviews.
· Ensure timely and robust implementation of the company’s development plans.
· Ensure that all relevant parties are kept up to date on progress of projects and give feedback on an ongoing basis.
· Contribute to the review, selection, and adoption of proprietary tools and technologies.
· Use specialist knowledge and experience of information technology to provide technical advice and vision.
Technical Skills
The following skills are needed for this role.
Experience
· 5+ years’ experience in web application design and development
· Bachelor’s Degree in relevant discipline or equivalent experience
Primary Skills
· Strong background in Front-end technologies – HTML, CSS, JavaScript, React, Angular, etc.
· Experience with node.js
· An understanding of User Experience and a background in building intuitive interfaces.
Secondary Skills (nice to have)
· Experience with Shopify integrations.
· Experience building native apps for other platforms.
· Experience with Salesforce APEX, VisualForce, SOQL, etc.
· AWS ecosystem and tools, particularly developing for serverless environments.
· Any experience with other languages will be beneficial.
Soft Skills
· Proven ability to lead a team and mentor others.
· Thrives collaborating in a team environment with a diverse range of people.
· Passionate about delivering an amazing customer experience.
· Able to have a change of mind, and able to change the minds of others.
· Writes clearly and concisely.
· Capable of working without a company office, with a fully remote team.
Growth Skills
· Possesses a good work ethic; a self-starter with a desire to grow.
· Always looking for better ways to get the job done.
Our client is an all-in-one Creative Agency that takes care of all the creative needs under one umbrella. They believe in the use of words, concepts and ideology to structure a company's brand identity and provide them with a holistic approach toward their goal of establishing a digital footprint catering to all sections of the industry.
Their umbrella shelters multiple subunits. Each unit plays a pivotal role in transforming its customer's digital journey.
Responsibilities:
- Create proposals based on the market and customer insights, including value proposition, pricing, strategy and target audience.
- Organize various marketing campaigns across different platforms. Design, plan, and execute them and measure their effectiveness.
- Keep an eye on all marketing channels from website to social media and everything else in between.
- Create brand awareness, come up with creative and innovative ideas and help in advertising and promoting.
- Attract, convert and monitor the marketing traffic and achieve the desired goals.
- You'd have your own high-performing marketing team, so ensure effective coordination takes place within as well as with other teams to achieve desired results.
- The marketing budgets are in your hands to acquire effective tools and resources, and the budget for various projects, would be handled by you as well.
- Build and maintain relationships with multiple stakeholders and clients, and excel in different fields of the market.
- You've got the authority to implement and improve any on-going marketing strategy and plan a better one if required.
- Come up with content strategies based on business objectives for our targeted audience across all platforms.
- Always make a note of the competitor's strategies and look out for their next move. Keep yourself updated with the new marketing trends.
Requirements:
- Bachelor's / Master's Degree in Business or any related field
- 3-7 years of work experience
- You know market segmentation, product and service strategy, competitive strategy, and product/service development inside out, establish KPIs and plan resources by those KPIs"
- Understand key marketing performance metrics and tracking tools to provide market research, forecasts, competitive analyses, campaign results, and consumer trends in order to translate results into actionable insights for the marketing team
- Your knowledge of various marketing and analytical tools such as Wordpress, Google Analytics, Google Ads, etc. is an advantage
- Oversee and grow the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts
- You carry leadership qualities and have managed several marketing teams and have the desire to nurture your teammates.
- Your verbal & written communication skills have always been on point.
- Should know tools like Hubspot, Zoho CRM, making marketing pipeline and architectural solutions
- Collaborate with the business team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, internally and externally
- Identify short-term and long-term scheduling, budget, and resource needs, including the development and management of an annual marketing budget, profit/loss projections, expenditure spending, and other financial considerations.
HTML/CSSKey Responsibilities:
- Design, develop, and maintain responsive and visually appealing websites, focusing on user experience and functionality.
- Build high-converting landing pages tailored to various marketing campaigns and objectives.
- Implement and optimize contact forms for lead generation, ensuring seamless integration with email marketing systems.
- Set up and manage email marketing campaigns using platforms like Mailchimp, Constant Contact, or similar.
- Integrate analytics tools (e.g., Google Analytics, HubSpot) to track website performance and digital marketing metrics.
- Work closely with the marketing team to align website content and design with ongoing campaigns and business goals.
- Conduct A/B testing on landing pages and email marketing materials to improve conversion rates.
- Troubleshoot website issues, including speed optimization and mobile responsiveness.
- Keep up-to-date with industry trends, emerging technologies, and best practices in web development and digital marketing.
Required Skills and Experience:
- Proven experience as a Web Developer, with a portfolio demonstrating previous projects, especially landing pages and contact forms.
- Strong proficiency in HTML, CSS, JavaScript, and responsive web design frameworks like Bootstrap.
- Familiarity with content management systems (CMS), such as WordPress, Joomla, or Drupal.
- Experience with digital marketing tools, including email marketing platforms (Mailchimp, Active Campaign, etc.) and Google Analytics.
- Understanding of SEO principles and best practices.
- Knowledge of integrating third-party services (CRM, email marketing, lead capture tools, etc.) into websites.
- Excellent problem-solving skills, attention to detail, and the ability to work independently and as part of a team.
HTML/CSSAt StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.
This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.
We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.
What you'll be doing:
- Engage with customers, understand their needs, advise them, and solve their problems.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
- Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
- Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
- Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.
Professional Competencies
- Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
- Outstanding written & spoken communication skills.
- Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
- Strong time-management and prioritization skills to work with multiple customers.
- Good Understanding of web technologies like HTML & CSS
Desired Skills & Experience
- Bachelor’s Degree Computer Science Related
- Minimum 2 years of experience in a customer support role
- Strong problem-solving skills
- Organized and reliable self-starter who can work independently
What we offer:
- We care about you; therefore, you'll be offered a competitive salary.
- We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
- Flexible holiday policy to help you plan your vacations better.
- Performance-based rewards and incentives.
For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio
This might change your life. Well, maybe not, but it'll be worth it.
Apply right away!
Bandhan Mart's Pvt Ltd,
Looking for S.O's in Profiles in Vijayawada,Guntur - Indian Location
Candidate Experience / Minimum +2 years Experience in Field sale / Marketing
Candidate Qualification : Degree(Any Group)
Candidate has to re-locate in Vijayawada,Guntur Location /When Hire the job.
Our Client is a B2B2C tech Web3 startup founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech.
Vision: Client aims to change the way that customers, creators, and retail investors interact and transact at brands of all shapes and sizes. Essentially, becoming the Web3 version of brands driven social ecommerce & investment platform. We have two broader development phases to achieve our mission.
candidate will be responsible for automating the deployment of cloud infrastructure and services to
support application development and hosting (architecting, engineering, deploying, and operationally
managing the underlying logical and physical cloud computing infrastructure).
Location: Bangalore
Reporting Manager: VP, Engineering
Job Description:
● Collaborate with teams to build and deliver solutions implementing serverless,
microservice-based, IaaS, PaaS, and containerized architectures in GCP/AWS environments.
● Responsible for deploying highly complex, distributed transaction processing systems.
● Work on continuous improvement of the products through innovation and learning. Someone with
a knack for benchmarking and optimization
● Hiring, developing, and cultivating a high and reliable cloud support team
● Building and operating complex CI/CD pipelines at scale
● Work with GCP Services, Private Service Connect, Cloud Run, Cloud Functions, Pub/Sub, Cloud
Storage, Networking in general
● Collaborate with Product Management and Product Engineering teams to drive excellence in
Google Cloud products and features.
● Ensures efficient data storage and processing functions in accordance with company security
policies and best practices in cloud security.
● Ensuring scaled database setup/montioring with near zero downtime
Key Skills:
● Hands-on software development experience in Python, NodeJS, or Java
● 5+ years of Linux/Unix Administration monitoring, reliability, and security of Linux-based, online,
high-traffic services and Web/eCommerce properties
● 5+ years of production experience in large-scale cloud-based Infrastructure (GCP preferred)
● Strong experience with Log Analysis and Monitoring tools such as CloudWatch, Splunk,
Dynatrace, Nagios, etc.
● Hands-on experience with AWS Cloud – EC2, S3 Buckets, RDS
● Hands-on experience with Infrastructure as a Code (e.g., cloud formation, ARM, Terraform,
Ansible, Chef, Puppet) and Version control tools
● Hands-on experience with configuration management (Chef/Ansible)
● Experience in designing High Availability infrastructure and planning for Disaster Recovery
solutions
● Knowledgeable in networking and security Familiar with GCP services (in Databases, Containers,
Compute, stores, etc) with comfort in GCP serverless technologies
● Exposure to Linkerd, Helm charts, and Ambassador is mandatory
● Experience with Big Data on GCP BigQuery, Pub/Sub, Dataproc, and Dataflow is plus
● Experience with Groovy and writing Jenkinsfile
● Experience with time-series and document databases (e.g. Elasticsearch, InfluxDB, Prometheus)
● Experience with message buses (e.g. Apache Kafka, NATS)
Regards
Team Merito
Java
Spring Boot- 4+ years Java developer.
- Very Strong Java Coding skills.
- API and Microservices experience
PHP
Laravel
CodeIgniter- Required Good Coding Skills In HTML5, PHP, JS & MYSQL, BOOTSTRAP CSS, JQuery,
- Designing And Building The Website Front-End.
- Creating The Website Architecture.
- Designing And Managing The Website Back-End Including Database And Server Integration.
- Conducting Website Performance Tests.
- Troubleshooting Content Issues.
- Monitoring The Performance Of The Live Website.
- Knowledge Of CMS Have Additional Benefits
- Should Have A Deep Understanding Of UI/UX Frontend
- Should Have A Previous Experience With Landing Page Builders
.NET
C#Skills:
- .NET framework, VB, C#
- HTML 5, Bootstrap, CSS, Less .
- Communication Protocols like HTTP, TCP, WCF, Web API, Modbus.
- Databases- MS SQL Server 2008 R2, MySQL. Knowledge on Redis, MongoDB.
- Scripting language -Java-Script, jQuery, AngularJS, SignalR, Ajax.
- AWS SDK preferred, Cloud Migration., IIS, Self-hosting, window server,
- Other tools -Postman & Fiddler, Tortoise SVN, Mantis bug tracking, Redmine.
Key Strengths :
- Good debugging skills.
- A major responsibility includes planning development cycle, designing, module development, code merge, Unit / Integration testing etc.
- Highly motivated team player.
- Experience in working on multiple projects simultaneously.
- Quick learning of any new technologies.
- Capable to take independent responsibility as well as ability to contribute and be a productive team member.
Key responsibilities:
- Involved into discussion of design and development of new feature enhancement.
- Involved in integration with the IoT devices over the TCP binary protocol.
- Involved in design and development of Web API to expose the data uploaded by devices to third party applications.
- Coordinating with the testing team for fixing bugs.
- Coordinating with firmware (Embedded) team for device integration.
- End to end design and development of modules.
NodeJS (Node.js)Javascript
MongoDB
ExpressWe are looking for 2+ Year experienced Back-end developer to join our Team.
You will be responsible for the development and management of server side of our web applications in terms of quality and scalability.
You should be passionate about writing optimised codes, and solving problems in real time, Data Structure and Algorithm.
Responsibilities :
- Write clean code to develop functional web applications
- Should be adaptable to good practices and standards
- Capable to write scalable codes.
- Gather and address technical and design requirements
- Build reusable code and libraries for future use
- Follow emerging technologies
Required Candidate profile
Requirements :
- Hands on experience on Node Js, Typescript, Mongodb, Elastic Search, Kafka, RESTfull Apis, Python(Django), Angular, Flutter / Dart
- Excellent analytical and time management skills
- Teamwork skills with a problem-solving attitude
- Understanding of deployment process with AWS/Digital Ocean/Microsoft Azure
- Good Understanding of System Design.
- Should be aware of design patterns
- Understanding of TDD
- Unit Test Frameworks - Chai, Mocha, Sinon, Supertest, Knock
What we are looking for
- We are looking for a candidate with around 2 years of experience in Backend Development. We are looking for a team player with a very good attitude.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon