customer support executive

What you need to succeed in this job ?

• MS or BS/B.Tech in computer science or equivalent experience from top college.
• Minimum 2+ Experience in Java 8, Spring Boot, Spring Cloud, Spring Cloud Gateway etc
• Good understanding of Design Patterns usage and implementations.
• REST Services and understanding and implementation of Microservices Architecture.
• Unit testing tools – Junit & Mockito.
• Experience is PostgreSQL database is must, 
• Excellent data structure & algorithm and problem solving skills.
• Should be an active contributor to developer communities like Stackoverflow is added advantage.
• Experience and knowledge of open source tools & frameworks, broader cutting edge technologies around server side development (Prometheus, Elasticsearch, Kafka).
• Must be a proven performer and team player that enjoy challenging assignments in a high- energy, fast growing and start-up workplace.
• Must be a self-starter who can work well with minimal guidance and in fluid environment.

We are looking for a Business Development Manager (Client Relationship Manager) to create and nurture long-term relationships with offshore clients & pursuing new business opportunities.

In this role, you should be an excellent communicator who’s able to grasp clients’ needs and brainstorm ways to fulfill them. If you also have a background in customer services such as handling offshore IT (Software & Services) clients and knowledge of the IT (Software & Services) industry, 

Responsibility:

• Working knowledge of bidding portals like - Upwork, LinkedIn, Hubstaff, Freelancer, Guru Etc.
• Working knowledge of Lead Generation, Identifying, creating, and pursuing new business opportunities and clients.
• Knowledge of client communication using emails, chat, audio and video call, and Skype call.
• Functioning as a primary bridge between the business, operations, and technical areas in the initial phases of the project cycle.
• Generating Leads, Client communication, and Follow-ups.

Qualifications and Skills

• Should have experience of 1-3 years in Business Development.
• Must have excellent communication skills (written & Oral).
• Proven experience as a Client Relations Manager / Relationship Manager / Business Development Manager.
• Proven track record of handling offshore clients and exceeding targets
• Background in customer service; IT industry knowledge is a must.
• Ability to deal with people diplomatically
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms.

• Understanding customer requirements and project KPIs
• Implementing various development, testing, automation tools, and IT infrastructure
• Planning the team structure, activities, and involvement in project management activities.
• Managing stakeholders and external interfaces
• Setting up tools and required infrastructure
• Defining and setting development, test, release, update, and support processes for DevOps operation
• Have the technical skill to review, verify, and validate the software code developed in the project.
• Troubleshooting techniques and fixing the code bugs
• Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
• Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
• Incidence management and root cause analysis
• Coordination and communication within the team and with customers
• Selecting and deploying appropriate CI/CD tools
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
• Mentoring and guiding the team members 
• Monitoring and measuring customer experience and KPIs
• Managing periodic reporting on the progress to the management and the customer

Pepkidz Learning was established with a vision to transform children into leaders. All parents desire happiness and success for their children. Our innovative curriculum is research-based and is designed to provide the children with the needed training to develop their emotional intelligence and required personality traits. We provide holistic primary education in India through an innovative curriculum, activity-based learning, and cutting-edge technology.

The Pepkidz team is growing and is now looking for a Graphic Designer | Illustrator. The role requires ideating and creating various content (Social media ads, comic & story books, character design, illustrations for curriculum, static and animated content) for digital and social platforms, web design, and UI projects. The role also requires you to have a good understanding of the current design trends to compose clear, persuasive, original themes and designs.You will have the ability to cohesively work and brainstorm with the team - to develop the best possible ideas, campaigns, content, designs, or other ongoing work. Needs to be a stellar team worker – with the right attitude. You will be working on multiple projects at once, sometimes under pressure and often to tight deadlines. And most importantly, you should love the industry and your work

Roles and responsibilities

• Study design briefs and determine requirements.
• Schedule your projects as per the deadline.
• You would ensure the understanding of internal processes and successfully run with them
• Ability to cohesively work with the curriculum and marketing team - to develop ideas, campaigns, websites, apps, or other ongoing work.
• You would manage the quality of Social Content in partnership with the copywriter and design lead.
• Conceptualise visuals based on requirements and prepare rough drafts to present ideas.
• Create illustrations and character designs using the software.
• Managing quality of ideas and design and proof check, amend, revise or redevelop/repurpose adverts or campaigns in response to feedback from the design lead.
• You will be working on several campaigns at once, sometimes under pressure and often to tight deadlines.
• Keeping up to date with popular culture and trends; monitoring the effectiveness of advertising campaigns.
• A good team worker – with the right attitude – willing to work cohesively to co-create and brainstorm to provide solutions to their best ability.

Required skills, knowledge and experience

• You should have 1-4 years of experience in an advertising agency/design studio with experience working in digital and social media. 
• Illustration skill is a must and hands-on knowledge of motion graphics is a plus point.
• Awards for past campaigns will be an added advantage.
• Experience working on integrated campaigns – with a great portfolio of work that boasts of client satisfaction, meeting creative quality standards, or meeting the requirements of the campaign.
• Excellent understanding of the most modern styles of art and design, with impeccable aesthetic sense.
• Software knowledge – Adobe Photoshop, Illustrator, After Effects.
• Please share your portfolios as well.

Provides technical expertise and guidance in the identification, preservation, collection and analysis of digital evidence in various digital formats from computers, servers, mobile devices, and other electronic or online storage media.

Presents recommendations and findings to internal and external customers including Legal, Compliance, HR, Outside Counsel, and Law Enforcement.

Develops and maintains processes, procedures, and methodologies for collecting and analyzing digital evidence.

Maintains strong working relationships with other corporate investigation team members, subject matter experts, 3rd party vendors, and outside law firms.