customer support executive

About us:

Zethic Technologies is one of the leading creative tech studios based in Bangalore. Zethic’s team members have years of experience in software development. Zethic specializes in Custom software development, Mobile Applications development, chatbot development, web application development, UI/UX designing, and consulting. 

Your Responsibilities:

• Develop, record, and maintain cutting-edge web-based PHP applications on portal plus premium service platforms
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
• Prepare and maintain all applications utilizing standard development tools
• Utilize backend data services and contribute to increase existing data services API
• Lead the entire web application development life cycle right from the concept stage to delivery and post-launch support
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as liaison between development staff and project manager
• Keep abreast of new trends and best practices in web development

Requirements and Qualifications:

• In-depth knowledge of object-oriented PHP and Laravel PHP Framework
• Hands-on experience with SQL schema design, SOLID principles, REST API design
• Software testing (PHPUnit)
• MySQL profiling and query optimization
• Creative and efficient problem solver
• Proficient in frontend frameworks like Vue, React

Why join us?

• We’re growing rapidly and the sky’s the limit
• Work with a talented team you’ll learn a lot from them 
• We care about delivering value to our excellent customers
• We are flexible in our opinions and always open to new ideas 
• We know it takes people with different ideas, strengths, backgrounds, cultures, beliefs, and interests to make our Company succeed. We celebrate and respect all our employees equally.

Zethic ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex, gender identity, age, disability, national origin, marital status, genetic information, veteran status, or any other characteristic protected by law.

About the Position:

The Professional Services Consultant will be a technical consultant accountable for gathering customer requirements, delivering best practice, and executing customer implementation projects while driving new revenue through identifying new opportunities and user adoption. The position also requires providing technical guidance and sharing best practices with the team.

Responsibilities:

• Lead and execute the technical implementation of projects to ensure successful customer deployment and adoption of Egnyte solutions
• Act as liaison between customers and internal teams such as Engineering, Product Management and Technical Support to solve technical problems and propose new feature development
• Engage multiple constituents at the customer organization – Business users and IT
• Ability to multi-task and manage multiple projects with strict deadlines
• Communicate professionally and succinctly and follow Standard Operating Procedures (SOP).
• Reports to Professional Services Director

Qualifications:

• Strong software programming skills that cover four or more of the following areas:
• Experience with various Integrated Development environments (IDE)
• Experience with software repositories
• Programming experience (Python, Javascript, SQL, Bash, PowerShell preferred)
• Full stack web development and app integrations
• Desktop App Development
• Strong application development skills
• Use of SDK platform tools for API integration
• Prior experience developing and implementing Enterprise software or supporting Enterprise applications in technical capacity for a SaaS environment
• Strong experience in Customer Facing Implementation roles
• Excellent customer engagement, presentation, and communication skills
• Attention to detail and adapt to process in a quick changing environment
• Fluency of spoken and written command of English. Any other language is a plus.
• Experience with Governance and Life Sciences industry preferred
• Engagement with pre-sales activities, scoping requirements, Proof of Concept (POC) and product demos.
• Bachelor’s degree in Computer Science or related technical discipline preferred
• 8+ years of relevant technical function experience

Key Responsibilities

• Development of test documentation, test and deliver to agreed timelines, quality performance and customer service levels whilst minimising total cost of ownership.

• Develop and/or contribute to the development of Test Strategies, Test Plans, Test Readiness, and Test Report documentation.
• Experience in coordinating with various stakeholders teams within the project and working in an integrated test environment

• Hands-on experience working on cloud-based applications, and UI testing.

• Deploy proposed automation tools, techniques and methodologies to ensure solutions and applications are tested and verified to the highest quality.
• Design, implement and maintain the automated test cases, scripts and libraries. • Identify the modularity within a test case which can be separated as reusable logic.
• Assist other team members in using automated test cases for their testing, as per applicability. • Assist in analysing new opportunities for introducing and expanding automation imprint.
• Document the reusable components within automation frameworks.
• Identify process improvements and contribute to corporate testing standards and definition of best practices.
• Automate test methods or source off-the-shelf test equipment
• Apply emphasis on Customer Experience testing
• Perform ad hoc/exploratory testing methodically to ensure the system is working as expected by the end-user
• Provide technical guidance and coaching to peers as required
• Work with CI / CD framework and build test automation to help with various projects
• Create/Develop Test Cases from the project requirements and or use cases in discussion with Engineering

Candidate Profile:

You have:

• Experience in working with Selenium (Java or any other language) is MANDATORY.\
• Should have experience creating or maintaining a selenium-based framework.
• Should have worked in Agile methodology and derived modular test scripts from user stories and manual test cases.
• Should have experience with cross-browser testing using Selenium Grid.
• You should be able to develop automation scripts and perform debugging. Also, identify common functionality and creates re-usable scripts
• You should be able to execute automated test scripts (raise and manage defects)
• Experience with other Selenium language bindings such as Javascript or Python is an added advantage.
• Experience in handling a team

Awesome to have:

• Any experience working in Healthcare Technology Education and Experience:
• Computer Science graduate
• 1-3 years of experience in Selenium with Java
• Minimum of 7 years of experience in Testing
• Solid expertise in Linux and SQL DB (Oracle / MySql)
• Knowledge of DevOps tools like GitLab, Jenkins, Jira and X-Ray
• Work experience in CICD pipeline integration and environmental set-up.
• Identification & evaluation of Automation tools/frameworks.

We are looking for a sincere and enterprising intern to join our HR Team!

Women on Break are welcome to join!

This is an internship opportunity for anyone seeking opportunities in recruitment.

Location : Bangalore

Roles and Responsibilities :

-Sourcing candidates from different channels (Naukri, LinkedIn, social media)

-Upload and manage job postings

-Screen Cvs according to requirement

-Understand and communicate with Candidates for requirements

-Maintain metrics, data

-Guide candidates from interview till onboarding

-Social media knowledge

Qualification/Eligibility

BBA, MBA, B.E./B.Tech/MCA with Good Communication skill

A minimum 6 months experience.

DevDarshan is a devotional platform launched by IIT graduates to promote the teachings of Indian culture and the Hindu way of life in India around the world. In the 21st century, where everything around is digitized then why not temples. That’s the idea behind DevDarshan.We’ve built a community of devotees from multiple Countries, through our Mobile Application that connects Temples and Devotees, have successfully raised seed investment and also started to generate revenue for the temples and Priests associated with us. Right now we are looking to grow our team and build new exciting features for devotees all around the world.

This is where you come in.

We are looking for a passionate and self-motivated individual to help design our backend Systems to support both the Mobile App and WebApp

Requirements:

• Experience in NodeJS, Typescript, ExpressJS AWS EC2. You have built backend REST API’s
• Expert in System Design and Software Architecture Processes, How different components interact with each other in scale
• Experience with DevOps, Docker, AWS, Google Cloud.
• Experience in Managing Development Teams, complete delivery lifecycle
• Good understanding and experience of NoSQL and SQL Databases, which to be used when.
• Experience with CI/CD Systems like Jenkins, Github Actions.
• Some Experience with Realtime Databases/Systems or Socket based applications would be preferred.
• Some Experience with building Algorithms, Social Apps is preferred.
• Any experience with Handling Video Delivery like ffmpeg/HLS/WebRTC is preferred but not mandatory.

The Role

• You will be involved at all stages of the product development process, from design to development and deployment.
• You will architect, build, scale, backend systems that powers our applications which will be used by millions of devotees every day.
• You possess a passion for improving techniques, processes, tracking, and continuously improve our engineering practices and would work on a daily basis towards that

As an SDE, you will develop a deep understanding of our business, work closely with development teams and own the architecture and end-to-end delivery of software components.

Requirements:

• Exp: 3 - 8 years.
• 4 + years' experience building successful production software systems.
• A solid grounding in Computer Science fundamentals (based on a BS or MS in CS or related field).
• The ability to take convert raw requirements into good design while exploring technical feasibility tradeoffs.
• Expertise in System design (design patterns, LLD, HLD, Solid principle, OOAD, Distributed systems etc. ), Architecture (MVC/Micro services).
• Excellence in technical communication.
• Has experience in mentoring other software developers.
• BS/MS in Computer Science or equivalent.
• Experience developing service oriented architectures and an understanding of design for scalability, performance and reliability.
• Demonstrated ability to mentor other software developers to maintain architectural vision and software quality.
• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
• Expertise in delivering high-quality, innovative application.
• Strong desire to build, sense of ownership, urgency, and drive.
• Strong organisational and problem solving skills with great attention to detail.
• Ability to triage issues, react well to changes, work with teams and ability to multi-task on multiple products and projects.
• Experience building highly scalable, high availability services.
• The ideal candidate will be a visionary leader, builder and operator.
• He/she should have experience leading or contributing to multiple simultaneous product development efforts and initiatives.
• He/she needs to balance technical leadership with strong business judgment to make the right decisions about technology choices.
• He/she needs to be constantly striving for simplicity, and at the same time demonstrate significant creativity, innovation and judgme.
• Proficiency in, at least, one modern programming language.
• Experience in SQL or Non-SQL database.
• Strong sense of ownership, urgency, and drive.
• Demonstrated leadership abilities in an engineering environment in driving operational excellence and best practices.
• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
• Excellent communication, collaboration, reporting, analytical and problem solving skills.
• Good understanding of at least some of the modern programming languages (Java) and open-source technologies

• Familiarity with the http://asp.net/">ASP.NET framework, SQL Server and design.
• Hands on experience using C# .NET, MVC, Oops Concept, Jquery, Bootstrap.
• Knowledge of  .NET languages 
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Angular will be an advantage
• Able to work well in a team setting