customer support executive

Below are the High-level Job Description:

1. New policy and use cases creation
2. 24/7 Administration and management of in scoped security devices, dedicated support to implementing the changes (additions, modifications and deletions) for Security Devices Configurations as per the organization change management policy or process
3. Participation in Change / Incident / Problem Management calls to comprehend, assess user-specific requirements and take appropriate actions if any
4. Development of a comprehensive Plan of Action (POA) inclusive of a rollback strategy as a precautionary measure for any change implementation, migration and upgrade
5. Precise execution of scheduled configuration changes within the specified timeframe as per the organization policy or process.
6. Sanity should be performed thoroughly after any changes, modification, upgrade, migration and rollback. It should be documented along with appropriate artefacts.
7. Periodic review of configuration, agent reconciliation, architecture and infrastructure to ensure necessary compliance, prevent any interruption, automation opportunities and optimization.
8. Conducting a thorough review release notes for both known, unknown issues and limitations pertaining to current and proposed releases.
9. Offering insightful suggestions or resolutions should advisories align with the infrastructure.
10. Post-upgrade, meticulously monitoring the Security Devices, validating application traffic, conducting essential testing, and documenting all artefacts generated
11. Document open issues / limitations / bugs of the new security solution to circulate across all concern teams before completion of the handover.
12. Execute routine device configuration and policy database updates adhering to InfoSec guidelines on a daily, weekly, and monthly basis as required.
13. Prepare appropriate report along with PoA and discuss with concern stakeholders to ensure timely implementation of the automation or optimizations.
14. 
    

Location: Remote

Duration: 1–2 months

Perks: LoR + Monthly Stipend of Rs. 10,000 - Rs. 15,000

About Us

Crea8 (www.crea8.co.in) helps you find skincare from top brands that actually works for your skinconcerns, lifestyle and goals. We decode ingredients to help you understand what’s in your product and guide you through the good, bad and ugly. Our mission is to make personal care more personal, simple and honest for everyone.

We’re an early-stage AI startup looking to scale by boosting our online presence :)

What You’ll Do 

• Work closely with the founder on day-to-day marketing execution
• Plan, and execute campaigns across multiple channels:
• Instagram & Facebook: Content Marketing + Influencer Collabs
• Reddit & Quora: Community-first, non-promotional growth
• Engage in Email Marketing, PR Marketing and our own community of skincare evangelists!
• Translate user insights from these platforms into content ideas and product inputs.

What We’re Looking For

• Some prior exposure to digital marketing, content, or growth
• Curiosity about how products grow from 0 to 1 and beyond
• Ability to work independently and take ownership
• Clear communication and structured thinking

Bonus points if:

• You understand Reddit / Quora culture well
• You understand consumer content, skincare, D2C, or marketplaces
• You enjoy working in fast moving environments and like experimenting

Apply here: https://forms.gle/nErFjEez33YqM1gK7

Note: It is MANDATORY to fill the google form above to complete your application.

• Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)
• 5 years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting

JOB SUMMARY

Looking for a candidate to join a team involved in solving challenging problems in the ecommerce domain. We are seeking candidates having hands-on experience working with Hybris-based implementations.

PRIMARY RESPONSIBILITIES

As a Senior Developer – Hybris, you will translate client requirements into technical designs, design schemas, implement custom extensions, create product and product variants and integrate with search engines, unlocking the business value of Hybris.

You will independently drive design decisions to ensure the necessary health of the overall solution.

You will teach, mentor and share knowledge, improve processes and develop systematic solutions to problem patterns.

• Develop Digital Consumer experiences based on a foundation of Hybris.

• Design and develop awesome features such as product search & navigation, order management, promotions, store locator, social ecommerce, back-office customization, etc.

• Diagnose and solve technical problems related to commerce and Hybris implementation.

• Interact with clients to create end-to-end specifications for ecommerce solutions.

• Provide inputs and direction to associates in the team on design and implementation.

• Collaborate with your architect to define implementation processes and quality gates and standards.

• Write application code that exceeds the defined quality standards by using best practice

• Review design and code for your peers

SECONDARY REQUIREMENTS

A good Hybris Senior Developer:

• Is aware of the different front-end technologies including HTML, CSS, JavaScript, jQuery, Angular4 and React

• Knows the DevOps processes and technologies including Jenkins, Ansible, Chef, etc.

• Understands Agile Software development methodology

• BE/B.tech Computer science or related degree.
• Salesforce Platform Developer II certification is highly desired
• 4+ years of experience programming on the Salesforce platform
• Deep understanding of the Salesforce.com product suite including Sales Cloud, Platform and the App Exchange
• Extensive development experience with Apex Classes, Triggers, Visual-force, Lightning, Batch Apex, SOQL, Salesforce API's and other programmatic solutions on the Salesforce platform
• Firm understanding of advanced design patterns and engineering best practices
• Familiarity with agile software delivery methodologies such as Scrum
• Background in development of enterprise systems as part of a complete software product life-cycle
• An effective communicator that works well in a collaborative team setting
• Natural problem solver who enjoys identifying ways to improve our customer's overall experience
• Prior experience in SaaS or subscription-based companies is a plus
• Familiar with integration applications such as Boomi, Informatica and Mulesoft preferred
• Working knowledge of Web and JavaScript frameworks are a plus Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervision.