Shro Systems

Key Responsibilities of an Office Assistant:

• Administrative Support: Answering phones, taking messages, directing calls, and managing emails. 
• Clerical Duties: Typing, filing, maintaining records, and processing paperwork. 
• Scheduling and Coordination: Arranging meetings, managing calendars, and coordinating travel. 
• Office Management: Ordering supplies, maintaining inventory, and keeping the office organized. 
• Receptionist Duties: Greeting visitors, providing information, and ensuring a welcoming environment. 
• Communication: Preparing correspondence, distributing materials, and managing communication channels. 
• Basic Bookkeeping and Data Entry: Assisting with financial records and data entry tasks. 
• Other Duties: May include assisting with office events, preparing presentations, or other tasks as needed. 

Key Responsibilities:

Handson experience on Tally

Billing Responsibilities: 

Generate accurate invoices for customers/clients based on purchase orders or service completion. 

Ensure timely dispatch and follow-up of invoices. 

Maintain billing records and update client accounts regularly 

Coordinate with the sales and operations teams for billing inputs. 

Address billing queries and resolve discrepancies. 

Banking & Transaction Responsibilities: 

Handle daily bank transactions including deposits, withdrawals, and online transfers. 

Prepare bank reconciliation statements monthly. 

Track incoming and outgoing payments and ensure timely clearance. 

Maintain updated records of all banking activities. 

Assist in preparing cash flow and fund requirement reports. 

General:

Maintain confidentiality of financial data. 

Ensure compliance with company policies and accounting standards. 

• Provide assistance during audits and financial reviews.

Key Responsibilities:

Act as the first point of contact for all IT service requests via phone, email, or ticketing system.

Log, categorize, and prioritize incidents and service requests.

Assign and track support tickets to appropriate IT engineers or teams.

Follow up on open tickets to ensure timely resolution and user satisfaction.

Maintain communication with users regarding ticket progress and resolution.

Escalate unresolved issues to higher-level support or relevant departments.

Prepare and share regular reports on ticket status, resolution times, and performance metrics.

Assist in onboarding/offboarding processes by coordinating with the HR and IT teams.

Maintain and update documentation and standard operating procedures (SOPs).

Support audits by ensuring proper ticket records and documentation.

🔹 Skills Required:

✔️ Strong communication & persuasion skills 🗣️

✔️ Basic IT product knowledge ⚡

✔️ Target-driven & proactive mindset 🎯

🔹 Key Responsibilities:

✅ Generate leads & cold calling 🎯

✅ Explain IT products & solutions (Laptops, Servers, Cloud, etc.) 💻☁️

✅ Follow up & close deals 📈

✅ Maintain CRM & sales records 📝

The responsibilities of the Desktop Support Engineer include building, maintaining, and resolving issues within the continually evolving IT infrastructure. This engineer plays a crucial role in providing computer support, which is essential for maintaining the seamless and efficient operation of the IT infrastructure.

1. Technical Support

2. Problem Diagnosis and Resolution

3. Maintenance and Repair

4. Documentation and Record Keeping

5 Security Compliance

6. Network Support: