Shro Systems
https://shrosystems.comAbout
SHRO is an ISO 9001: 2015 Certified company and leading IT consulting firm dedicated to providing clients with innovative solutions for their technological needs. We collaborate with our clients to establish strategies that will enhance their current business platform and prepare for future challenges. SHRO SYSTEMS helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our Industry Experience & Technical Expertise enable us to harness the latest technology for delivering business capability to our clients.In today’s world, organizations will have to rapidly reengineer themselves and be more responsive to changing customer needs. SHRO is well positioned to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets.We consider client satisfaction and overall TCE as the top most priority coupling it with offering expert advice and cost effective solutions to our clients all over India.
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Jobs at Shro Systems
The responsibilities of the Desktop Support Engineer include building, maintaining, and resolving issues within the continually evolving IT infrastructure. This engineer plays a crucial role in providing computer support, which is essential for maintaining the seamless and efficient operation of the IT infrastructure.
1. Technical Support
2. Problem Diagnosis and Resolution
3. Maintenance and Repair
4. Documentation and Record Keeping
5 Security Compliance
6. Network Support:
Job Summary:
We are seeking an experienced and proactive Desktop Team Lead to manage and support the desktop support team. The ideal candidate will oversee day-to-day operations, ensure timely resolution of IT support tickets, and maintain a high level of user satisfaction.
Key Responsibilities:
- Lead and mentor the desktop support team to ensure effective incident resolution.
- Manage hardware/software installation, troubleshooting, and upgrades.
- Coordinate with other IT teams for escalations and project implementations.
- Monitor ticket queues and ensure SLAs are met.
- Maintain inventory and documentation for IT assets.
- Implement and enforce IT policies and best practices.
- Provide hands-on support when necessary.
Key Responsibilities:
- Monitor and manage accounts receivable to ensure timely payment collection.
- Follow up with clients/customers via phone, email, and letters regarding outstanding dues.
- Maintain accurate records of collections and payment status.
- Coordinate with internal departments to resolve billing discrepancies and disputes.
- Prepare recovery status reports and highlight overdue accounts to management.
- Recommend action plans for delinquent accounts and assist in initiating legal recovery, if required.
- Ensure compliance with internal financial policies and procedures.
Key Responsibilities:
Hands on experience on Tally
Billing Responsibilities:
Generate accurate invoices for customers/clients based on purchase orders or service completion.
Ensure timely dispatch and follow-up of invoices.
Maintain billing records and update client accounts regularly
Coordinate with the sales and operations teams for billing inputs.
Address billing queries and resolve discrepancies.
Banking & Transaction Responsibilities:
Handle daily bank transactions including deposits, withdrawals, and online transfers.
Prepare bank reconciliation statements monthly.
Track incoming and outgoing payments and ensure timely clearance.
Maintain updated records of all banking activities.
Assist in preparing cash flow and fund requirement reports.
General:
Maintain confidentiality of financial data.
Ensure compliance with company policies and accounting standards.
- Provide assistance during audits and financial reviews.
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