Customer Support Executive

GradRight is an ed-fin-tech company committed to driving transparency and accountability in the global higher education sector. 

We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks, and universities into a SaaS environment to make smarter decisions. Using data science, technology, and strategic partnerships across the industry, we enable students to find the “Right University” at the “Right Cost”. We are on a mission to aid a million students to find their best-fit universities and financial offerings by 2025.

Our flagship product - FundRight, is the world’s first student loan bidding platform. In just two years, we have enabled students to get the best deals on $ 1 Billion of loan requests and facilitated disbursements of more than $ 120 Million in loans. We are India's largest single pipeline of education loans and are poised to scale up globally.

Our second product, SelectRight, is the world's first MarTech SaaS platform that redefines how students select the right colleges and how colleges find and engage with the right students.

GradRight is a Delaware, USA-registered company with a wholly-owned subsidiary in India.

Brief:

Obsession with customer needs, passionate about customer experience, and thrive on data - if you resonate with these, then we’d love to hear from you. As a product manager, you’ll be the voice of reason for our entire product ecosystem. You’ll join a fast-paced environment and work with cross-functional teams to design and deliver products aligned with the company’s vision and strategy.

Responsibilities:

1. Collect and analyze customer needs, collaborate with key stakeholders to ideate and deliver compelling solutions that create incremental value for customers
2. Create buy-in for product vision across all stakeholders
3. Develop positioning strategies that can drive growth and improve market share
4. Create and maintain detailed product requirements and roadmap
5. Create and track product success metrics and use them to identify problems and opportunities to pursue
6. Work with designers to build wireframes, validate and translate them into full-blown designs
7. Collaborate with engineering teams to drive feasibility analysis and refine product requirements
8. Work closely with engineering teams to deliver the roadmap while optimizing for time-to-market
9. Own the design <> engineering teams hand-off, release timelines, and work with business teams to plan and execute product launches
10. Evaluate marketing and sales strategies to ensure that they are in line with product strategy
11. Standardize the product design process and evangelize the same across all stakeholders

Requirements:

1. At least 6 years experience as a product manager at a B2C startup, with war stories to share
2. Proven track record of managing all aspects of product development lifecycle
3. Strong understanding of software development workflows and ability to work with top-notch engineering teams
4. Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
5. Excellent written and verbal communication skills
6. Strong presentational and public speaking skills
7. Bias for experimentation and ability to ask the right questions

Good to have:

1. Both B2C and B2B experience, preferably on marketplace-like initiatives
2. Exposure to edTech and/or finTech domains
3. Worked on products that addressed an international audience
4. Worked on products that scaled to millions of users

• Develop and maintain server-side logic using Node.js, JavaScript, and Python.
• Collaborate with front-end developers, designers, and product managers to create scalable and responsive web applications.
• Design and implement APIs and web services to facilitate seamless integration with other systems.
• Optimize applications for maximum speed, scalability, and reliability.
• Identify and troubleshoot performance bottlenecks and implement effective solutions.
• Ensure the security and data protection of the backend systems.
• Write efficient and reusable code, following industry best practices and coding standards.
• Conduct code reviews and provide constructive feedback to improve code quality.
• Stay up-to-date with the latest industry trends and technologies to drive continuous improvement.
• Participate in the entire software development lifecycle, from requirements gathering to deployment and maintenance.

We are looking for an ASP.NET developer to be responsible for designing and monitoring applications. The responsibilities of ASP.NET developers include writing code, designing solutions for applications, and improving functionality.

To be successful as an ASP.NET developer, you should demonstrate excellent problem-solving skills, high-quality coding skills, and the ability to manage your time efficiently. Ultimately, a top-notch ASP.NET developer should have superior knowledge of software development, a keen eye for detail, and be able to work independently.

• Creating top-quality applications.
• Collaborating with front-end developers.
• Ensuring that junior staff delivers according to standards.
• Improving functionality.
• Using the most updated and appropriate technologies.
• Designing and building application layers.

• Previous experience as a developer.
• Extensive working knowledge of coding using .NET languages (C+, VB, .NET).
• Familiarity with ASP.NET framework and SQL servers.
• A keen eye for detail.
• Strong communication skill

• Design, build and maintain efficient, reusable, and reliable Java code. 
• Providing technical oversight to the team, involved in design and code review.
• You would also be spending most of the time in development activities in varied technologies and should have a passion to write code.
• Should be able to create good technical documents.
• Translate application storyboards and use cases into functional applications.
• Ensure the best possible performance, quality, and responsiveness of the applications.
• Identify bottlenecks and bugs, and devise solutions to these problems - Help maintain code quality, organization, and automatization. 
• Prepare the technical design of complex technology components as well as suggest the pros and cons of using a certain technology stack or component or design pattern versus another, to the clients.
• Team Management.

• Qualifications: BTECH/MTECH/MCA/MSc.
• Proficient in Java, with a good knowledge of its ecosystems with a knack for writing clean, readable Java code, writing reusable Java libraries along with knowledge of multithreading, concurrency patterns, and collections in Java. 
• Solid understanding of object-oriented programming along with various design and architectural patterns.
• Hands on experience with JMS, JPA, Spring (MVC, Boot & Cloud preferred) & Hibernate.
• Familiarity with concepts of MVC, JDBC, and RESTful.  Experience with Presentation Layer (JSP/Servlets), JS Frameworks (Angular, jQuery, react, etc.).
• Creating database schemas that represent and support business processes and experience with both external and embedded databases. Implementing automated testing platforms and unit tests.
• Proficient understanding of code versioning tools, such as Git, Ant, Maven, and Gradle; continuous integration.
• Knowledge in xml based mappings, SAML, rest clients, CAS authentication and Jetty.
• Knowledge of Apache Camel and Kafka and Drools Rule Engine is preferred.

Responsibilities

• Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo

• Binding of UI elements to JavaScript object models

• Creating RESTful services with Node.js

• Architect scalable web architectures

• Work in a cross-functional team to deliver a complete user experience

• Create Unit and Integration tests to ensure the quality of code

• Be responsive to change requests and feature requests

• Write code that is cross-platform and cross-device compatible

• Ability to wear many hats and learn new technologies quickly

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

Responsibilities

Design Develop and maintain web functionalities

Work with Tech Lead to propose a technical solution

Liaise with designer to implement the UI/UX elements for web and mobile interfaces

Troubleshoot production problems and provide user support.

Design and conduct tests:

• Integrate multiple systems from different vendors with seamless data flow
• Investigate new technologies and continue to update your technical skills
• Write well-structured and testable code following the set guidelines

Requirements

Degree in IT or equivalent

More than 3 years of web-based application development experience in PHP.

Strong knowledge of PHP web frameworks: CodeIgniter, Laravel, Bootstrap, AngularJs, Angular Material, Symphony, Zend, Cake and Flask.

Languages

PHP, JavaScript, HTML, CSS, Python.

Databases: MySql

Operating Systems: Ubuntu, Windows and Macintosh.

Others: jQuery, AJAX, JSON, Celery, Git, API, AWS, Facebook API, Twitter API, Google API,PayPal Integration, nginx, Apache,AmCharts, Mpdf and PhantomJs.

Mandatory:

Strong knowledge in Continuous Integration/Continuous Delivery tools, e.g. Jenkins

Strong knowledge in planning for testing strategy, test suites and test cases.

Proficient understanding of code versioning tools (e.g. Git)

Understands web trends, including social media integration and the impact of the growth of mobile/tablet browsing

More than 3 years of web service (REST, SOAP) and API development and management

Strong Knowledge of security standards and techniques for web applications

Strong technical knowledge in software development methodologies, design patterns and implementation

Proven ability to carry a feature from start to finish, including prototypes, design specifications, constructive coding, unit testing and problem resolution

Preferred

Strong in SQL & PL/SQL and have good working knowledge on the relational database(s) (MySQL)

Experience With Selenium Web, Appium, Endtest.io Automated Regression Tools

Advantage

Experience with other server-side stacks (Node.js, Python, Java etc.) a plus

Experience developing native or hybrid mobile applications for IOS and/or Android a plus

Experience in the development and production of standards-based websites using HTML/5, CSS/3, JavaScript, jQuery, AJAX, JSON across multiple browsers a plus