
Your Role 🖥️
As a Customer Support Executive, you will:
✅ Resolve queries related to ERP, accounting, and GST modules.
✅ Provide technical & functional support via phone, email, and remote tools (AnyDesk, TeamViewer).
✅ Conduct virtual & in-person training for new and existing users.
✅ Troubleshoot & escalate issues to the technical team as needed.
✔ Skills:
🔹 Strong communication & problem-solving skills.
🔹 Basic accounting & GST knowledge (practical experience preferred).
🔹 Familiarity with remote support tools like AnyDesk/TeamViewer. (optional)
What We’re Looking For 💡
✔ Experience: Minimum 1 year in customer support for any software
✔ Education: Commerce graduate only.
Perks & Benefits 🌟
🚀 Opportunity to work in a leading ERP software company.
📚 Learn & grow with continuous training on new features.
👥 Work with a dynamic and skilled technical team.
Working Hours ⏰: 🗓 Monday to Saturday | 10:00 AM – 7:00 PM

About OneSpider Technologies LLP
About
OneSpider Technologies LLP is a leading provider of software and mobile application solutions for the Pharma and FMCG sector. Our products help distributors and retailers streamline operations.
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Coding in Java8, Spring, Microservices, WebFlux/Reactive Programing, Rest services, Kafka, PCF, Azure, Spring Cloud Config and NoSQL technologies.
Solve technical problems using cutting-edge technologies and best practices.
Ensure code meets the required development standards and is optimized for performance.
Unit testing for each line of new code introduced (JUnit/Mockito)
Peer code review process using GIT pull requests and Crucible (for SVN)
Propose multiple solutions to a problem, show how one option is better than another.
Ensure all aspects of technical design are correctly incorporated.
Contribute in research and implementing POC’s as required.
Collaborating with onsite team in scrum ceremonies.
Who you are
Senior developer using technical skills in Java8, J2EE, Spring boot(rest services), Web Services(Rest & SOAP), WebFlux, Spring Cloud Config, Maven/Gradle, JUNIT/TestNG, Mockito/JMock/EasyMock, JIRA, XML, JSON, EhCache/MemCache/Redis with skills in JMS, Kafka
Experience with hands on any one of the cloud platforms like PCF, Azure
Need hands on skills using NoSQL databases (Cassandra, MongoDB), SQL(Oracle/DB2/MySQL)
Experience with UI development skills to the level of debugging and enhancements.
Experience with expertise in code quality and coding standards.
Need to applying different design patterns, especially GoF, J2EE and Integration design patterns.
Making sure implementing unit testing for each line of new code introduced (JUnit/Mockito).
Ensuring the code meets the required development standards and is optimized for performance.
Education
Bachelor’s / Master’s degree in specific technical fields like computer science, math, statistics preferred; or equivalent practical experience.






